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SoundPoint IP 550/560 Quick User Guide. 1725-12566-001_Rev B. 08/2010
SoundPoint® IP 550/560
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running Polycom UC
Software 3.3.0 or later.
The content in this guide may vary
depending on phone configuration.
Particulars and menu options may vary.
For detailed information, please consult
the comprehensive SoundPoint IP
550/560 User Guide available at:
www.polycom.com/support/voicedocum
entation/
NAVIGATION
Scrolling:
or
Step in/out of menus, toggle
enabled/disabled:
or
Enter/Select:
Back/Delete:
© 2010, Polycom, Inc. All rights reserved. POLYCOM®, the
Polycom "Triangles" logo and the names and marks associated
with Polycom's products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other
trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient's personal use,
without the express written permission of Polycom.
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset, and then dial the
number. Alternatively, dial the number
first, and then pick up the handset.
Using the hands-free Speakerphone:
• With the handset on-hook, press ,
any assigned line key, or the New
Call soft key. Then, enter the
number.
or.
• Dial the number, and then press
or the Send soft key.
Using the optional Headset:
• With the headset connected, press
, any assigned line key, or the
New Call soft key.
or
• Dial the number, and then press .
During a call, you can alternate
between modes by pressing or
or picking up the handset.
ANSWERING A CALL
Handset: Pick up the handset.
Speakerphone: Press , the line key,
or the Answer soft key.
Headset (optional): Press .
Incoming calls may be ignored by
pressing the Reject soft key or
during ringing.
ENDING A CALL
Press the End Call soft key or the line
key corresponding to the line. Or,
depending on the call mode, press ,
press , or hang up the handset.
REDIAL
Press
to call the most recently
dialed number.
MICROPHONE MUTE
During a call, press . Mute applies
to all modes. You can still hear all other
parties while Mute is enabled, but other
parties cannot hear you.
To un-Mute, press again.
CALL HOLD AND RESUME
During a call, press or the Hold
soft key.
Press again, the Resume soft key,
or the line key to resume the call.
LOCAL CONFERENCE CALLS
1
To create a three-way local
conference call:
1. Connect to the first party.
2. Press or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Place a call to the second party.
4. When the second party answers,
press or the Confrnc soft
key again to join all parties in the
conference.
Conference Behavior:
• Placing the conference call on hold
will place the other conference
parties on hold.
• Pressing the Split soft key will split
the conference into two separate
calls on hold.
• A conference may be created
between an active call and a call on
hold by pressing the Join soft key.
DO NOT DISTURB (DND)
2
Press to prevent the phone
from ringing for incoming calls. An icon
appears for all lines to confirm that DND
is enabled.
Press again to turn off Do
Not Disturb.
CALL TRANSFER
1. During a call, press or the
Trnsfer soft key (the active call is
placed on hold).
2. Place a call to the party to whom you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft
key to complete the transfer.
Press the Blind soft key to transfer the
call without speaking to the second
party.
Transfer can be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
CALL FORWARDING
3
To enable call forwarding:
1. Press the Forward soft key from the
idle screen or press and
select Features > Forward.
2. Select a Forwarding Type. Forward
Always, on No Answer, or on Busy.
3. Enter the number of the desired call
destination.
For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key. A moving
arrow icon appears for that line to
show the line is being forwarded.
To disable call forwarding:
Perform steps 1 and 2 above, but select
Disable.
Call forwarding is not available on
shared lines.
______
1
- Optional feature. Must be configured from the call
server.
2
- Dependant on call server configuration.
3
- Behavior will vary if this feature is configured from
the call server.
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SoundPoint IP 550/560 Quick User Guide. 1725-12566-001_Rev B. 08/2010
CALL LISTS
From the idle screen, press for
Speed Dial, for Missed Calls,
for Received Calls, or for Placed
Calls. Alternatively, press
followed by Call Lists and Missed,
Received, or Placed Calls, as desired.
Call information will be displayed.
From this screen, select:
• Edit to amend the contact number
before dialing.
• Dial to place the call.
Press More if you would like to select
Info, Save, or Clear.
VOICE MAIL
4
A voice mail icon on the screen, a
flashing line key, and a stutter dial tone
indicate one or more new voice mail
messages.
To listen to voice messages:
1. Press , and then select
Message Center.
2. Press the Connect soft key, and
then follow the voice prompts.
PHONE LOCK
Lock your phone with a user password
to prevent unauthorized access.
To lock the phone:
1. Press , and then select
Settings > Basic > Lock Phone.
2. Chose to Allow ringing when
locked or enable DND when locked
for incoming calls.
3. Press the Lock soft key to confirm.
To unlock the phone:
1. Press the Unlock soft key
2. Enter the user password and press
enter.
SPEED DIALING
To assign a speed dial index, see the
CONTACT DIRECTORY section.
To dial a contact assigned to a line key,
press the corresponding line key.
____
4
- This feature must be enabled from the call server.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contact in your local phone
directory:
1. Press , and then select
Contact Directory.
2. Press the More soft key, and then
the Add soft key.
3. Enter first and/or last name from the
dial pad.
Press the 1/A/a soft key to select
between numeric and upper / lower
case alphanumeric modes.
Press the Encoding soft key to
access special characters in other
languages.
4. Enter a unique contact phone
number (not already in the directory).
5. Change the other fields as desired.
6. Press the Save soft key to confirm
the changes, and then press
to return to the idle screen.
Contacts can be easily added from
Call Lists. For more information, see the
CALL LISTS section.
To search for a contact:
1. Press , and then select
Contact Directory.
2. Press the More soft key, and then
the Search soft key.
3. Using the dial pad, enter the first few
characters of the First or Last name.
4. Press the Search soft key. Dial
successful matches from the results.
To edit a contact:
1. Search for the c ontact (see above).
2. Press the Edit soft key and make the
necessary changes.
3. Press the Save soft key to confirm
the changes, and then press
to return to the idle screen.
VOLUME ADJUSTMENT
Press the volume keys to
adjust the call volume of the active
mode. Pressing these keys in idle state
adjusts the ringer volume.
To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call, but the
configuration can be changed by your
system administrator. Hands-free
volume settings will be maintained
across calls.
RING TYPE
You can select different rings to match
your preferences and distinguish
between calls on lines.
To change the incoming ring:
1. Press , and then select
Settings > Basic > Ring Type.
2. Scroll to highlight the desired ri ng
type. Press the Play soft key to preview
it.
3. Press the Select soft key to accept
the highlighted ring type, and then
press to return to the idle
screen.
If you select Silent ring, press the Line
key or Answer soft key to answer
incoming calls.
AUDIBLE RINGER
You can select the default alerting
destination for incoming calls.
To change the audible ringer:
1. Press , and then select
Settings > Basic > Preferences >
Audible Ringer.
3. Scroll to highlight t he desired alerting
destination for incoming calls.
4. Press the Select soft key to accept
the highlighted destination, and then
press to return to the idle
screen.
DISTINCTIVE RINGING / CALL
TREATMENT
You can set distinctive incoming ringing
tones for different contacts in your local
directory.
To set a distinctive ring for a local
contact:
1. Press , and then select
Contact Directory.
2. Search for the contact (see the
CONTACT DIRECTORY section).
3. Press the Edit soft key and scroll
down to Ring Type.
4. Using
or , select the desired
ring tone.
5. Press the Save soft key to accept the
change, and then press to
return to the idle screen.
HEADSET MEMORY MODE
For frequent or full-time headset users,
there is an option to default all calls to
the headset.
To enable Headset Memory Mode:
1. Press and select Settings
followed by Basic, Preferences,
Headset, and Headset Memory.
2. Scroll down to Enable and press the
Select soft key.
To disable Headset Memory Mode:
Repeat steps 1 and 2, but select
Disable.
To activate Headset Memory Mode (if
enabled):
Press twice.
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