Polycom SoundPoint User Manual
SoundPoint Pro User’s Guide
Table of Contents
Conventions Used in this User’s Guide
The following summarizes the conventions used in this User’s Guide:
▼ Initial Caps are used for SoundPoint Pro features such as the Speed Dial
directory and Call History directory.
▼ I t a l i c s a re used for notes to provide additional info rm ation about a function
or process.
▼ UPPERCASE BOLD is used to indicate buttons found on SoundPoint Pro.
Chapter 1 SoundPoint Pro Getting Started................................... 1-1
Unpacking................................................................................... 1-3
Installation................................................................................... 1-4
Preparing for Installation..................................................... 1-4
Installing the Phone............................................................. 1-5
Setup 1: Three Lines, Three Wall Jacks...................... 1-5
Setup 2: One or more lines, One Wall Jack................. 1-6
Setup 3: Two Lines on One Jack,
Single on Another.......................................... 1-7
Connections for the Phone, Power,
Handset, and Headset........................................................... 1-8
SoundPoint Pro Keys and Operational Features.................. 1-10
Explanation of Visual Indicators: LEDs and LCD............. 1-11
Chapter 2 SoundPoint Pro Operation .............................................. 2-1
Making Calls,Answering Calls, Hanging Up............................ 2-2
Operation Tips for Using the Line Keys.............................. 2-2
Changing Modes........................................................... 2-3
Making Calls................................................................. 2-3
Answering Calls ........................................................... 2-4
Speaker Mode ............................................................................. 2-5
Microphones ........................................................................ 2-5
Individual Modes.......................................................... 2-5
Group Conference Mode.............................................. 2-5
Headset Mode ............................................................................. 2-6
Conference Mode........................................................................ 2-7
Lines..................................................................................... 2-7
Operations............................................................................ 2-7
Initiating a Conference Call ......................................... 2-7
Adding a Caller on an Inactive Line............................ 2-8
Volume Control........................................................................... 2-9
Headset, Handset, Speaker .................................................. 2-9
Dial Tone.............................................................................. 2-9
Directory Screens........................................................................ 2-10
Table of Contents
Chapter 2 SoundPoint Pro Operation (cont’d)
Displays and Directories............................................................. 2-11
Speed Dial Directory ........................................................... 2-11
Call History Directory ......................................................... 2-11
Viewing Phone Numbers in Call History..................... 2-12
Dialing Phone Numbers in Call History ...................... 2-12
Dialing Stored Phone Numbers in Call History........... 2-12
Programming Call History Entries for Speed Dial ...... 2-12
Local Phone Number Directory........................................... 2-13
Programming............................................................................... 2-14
Options and General Operation........................................... 2-14
Sequence for Entering Choices............................................ 2-14
Basics for Speed Dial Numbers........................................... 2-14
Speed Dial Numbers ........................................................... 2-15
Ring Volume ........................................................................ 2-17
Time of Day......................................................................... 2-17
Telephone Numbers............................................................. 2-18
LCD Contrast....................................................................... 2-18
Primary Line........................................................................ 2-19
Caller ID On/Off.................................................................. 2-19
Chapter 3 SoundPoint Pro Troubleshooting .................................. 3-1
No Dial Tone............................................................................... 3-2
Speaker Mode ............................................................................. 3-2
Difficulty Hearing....................................................................... 3-2
Blank Display.............................................................................. 3-3
Physical Damage......................................................................... 3-3
Chapter 4 SoundPoint Pro Safety, Regulatory
and Warranty........................................................................ 4-1
Safety .......................................................................................... 4-2
U.S. Regulatory Information/FCC.............................................. 4-3
Warranty...................................................................................... 4-5
Limitation of Liability................................................................. 4-6
Chapter 5 Appendix................................................................................. 5-1
Types of Headsets....................................................................... 5-2
Headset Selection........................................................................ 5-3
SoundPoint Pro Introduction
Chapter 1
Welcome
Unpacking
And thank you for selecting SoundPoint Pro®. SoundPoint Pro combines Po ly c o m ’s
c o rp o rat e - q u a l i t y audioconferencing and a full business feature set for the home or
small office. SoundPoint Pro is clearly the best choice in office communications.
Here are some of the features SoundPoint Pro delivers:
▼ Full-Duplex Conference Phone
▼ Up to 4-way Integrated Conference Bridging
▼ 20 Number Programmable Speed Dial
▼ RCA Jack for Recording Calls
▼ Integrated Caller ID and Caller ID on Call Waiting
▼ 99 Number Caller History
▼ 4-Way Independent Volume Control with Memory
▼ Distinctive Rings for Each Line
▼ Integrated headset amplifier, key pad activation, and headset hanger
▼ Any Key Dialing
▼ Key pad-activated rear mic for group conferencing
SoundPoint Pro is designed for you by Polycom—the World’s number one provider
of audioconferencing products. From small companies to the Fortune 500, from the
smallest c o n fe rence rooms to the largest board ro o m s , you will find more Po lycom
c o n fe re n c i n g products in more places than all of our competitors combined.
And now we ’ve designed SoundPoint Pro for yo u , with the same proven tech n o l ogy and
high-quality standards that has made us the most widely used conferencing product
line in the World.
The Quick Setup Guide enclosed will have you up and running right away. The Quick
Reference Guide p rovides a summary of the most commonly used fe at u re s , i n cluding a
d e s c ription of the functionality of each key on the phone. Detailed information about
features and using your SoundPoint Pro is available in this User’s Guide.
The following items are included in your SoundPoint Pro. Check the list before
installation to assure that all items are accounted for. If you are missing any items,
contact your SoundPoint Pro distributor.
1. Quick Setup Guide
2. SoundPoint Pro console
3. Handset and Handset cord
4. Power adapter
5. Line Interface Module (LIM)
6. (3) 7 ft Gray Phone Cords
7. (1) 15 ft Black Console Phone Cable
8. Label (Quick Reference Numbers)
9. User Guide
10.Quick Reference Card
11.Headset Hanger
1 –2 GETTING STA RT E D
GETTING STA RTED 1 –3
Installation
Installation
Installation of SoundPoint Pro is easy. Refer to the Quick Installation Sheet that came
with your phone, or follow the directions below.
Preparing for Installation
Preparing to install your phone includes deciding where you want to install the phone,
locating the power outlet closest to your phone, locating your existing telephone wall
j a ck(s) in your home or offi c e, and determining how your telephone lines are confi g u re d
with your telephone jacks. Three examples are shown, with 3 different configurations
of wall jack(s).
S o u n d Point Pro ’s Line Interface Module (LIM) allows you to connect multiple telep h o n e
lines to SoundPoint Pro, with only one cable connecting to the console.
Note: If one or more
of your telephone lines
are terminated on one
telephone cable, you
may wish to connect
the console cable
directly to the single
telephone jack, without
using the LIM (see
Setup 2).
The following diagram shows the standard cable lengths to help you plan your
configuration. If you require longer cables, you can find them at most hardware and
electronics stores.
Installing the Phone
Setup 1 - Three lines, three jacks.
1. Plug one end of a gray telephone cord into the wall jack and the other end into
line port L1 of the LIM.
2. Repeat step 1 for lines 2 and 3:
▼ For line 2, connect a second wall jack to port L2 of the LIM.
▼ For line 3, connect a third wall jack to port L3 of the LIM.
3. Connect one end of the SoundPoint Pro black console telephone line to the LIM
and the other end to the console.
4. Connect the Power Adapter cord to the SoundPoint Pro console, and plug the
power brick into the electrical outlet.
Note: All telephone
cables are 6-wire RJ11.
1 –4 GETTING STA RT E D
GETTING STA RTED 1 –5
Installation
Installation
Setup 2 - One or more lines, one phone jack.
1. Plug one end of the bl a ck console cable into the wall jack and the other end dire c t ly
into the console.
2. Connect the Power Adapter cord to the telephone console, and plug the power
brick into the electrical outlet.
Setup 3 - Two lines on one jack, single line on another
1. Plug one end of a gray telephone cord (for both lines 1 and 2) into a wall jack and
the other end into line port L1 of the LIM.
2. Plug one end of a gray telephone cord for line 3 into the wall jack and the other
end into line port L3 of the LIM.
3. Connect one end of the SoundPoint Pro black console telephone line to the LIM
and the other end to the console.
4. Connect the Power A d apter cord to the telephone console, and plug the power bri ck
into the electrical outlet.
1 –6 GETTING STA RT E D
GETTING STA RTED 1 –7
Installation
Installation
Connections for Phone, Power, Headset,
and Tape Recorder
Phone and Power Connections
Note: Plug one end of
*
an RCA-type connector
into the jack on a tape
recorder unit labeled
AUX IN and the other
end into the recording
device connector on
SoundPoint Pro.
Headset Connection (Headset purchased separately)
2.5mm (standard) headsets plug into the jack at the right front of the console. No
amplifier is required for headsets with a 2.5mm stereo interface cable.
Headsets that connect to a handset port require their own audio amplifier installed
according to directions from the manufacturer. The H E A D S E T activation key on the
console will not work with headsets connected to the Handset port.
Hanger
To keep the headset out of the way when not in use, insert the hanger into the opening
at the right rear of the console.
Note: See Appendix A
for information about
headsets.
Handset Connection
1 –8 GETTING STA RT E D
GETTING STA RTED 1 –9
Keys and Operational Features
Visual Indicators
Keys/Features
°
LEDs and LCD
1 –1 0 GETTING STA RT E D
GETTING STA RTED 1 –1 1
SoundPoint Pro Operation
Chapter 2
1 –1 2 GETTING STA RT E D
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