Page 1
NAVIGATION KEYS
These buttons let you
scroll through menu
selections.
VOLUME KEYS
Adjusts volume.
SPEAKER KEY
Activates hands free for
making and receiving
calls without lifting the
handset.
SOFT KEYS
These 4 buttons are
programmable. Assign a
different function for each.
Polycom Soundpoint IP 450 Phone Reference Guide
SmartCOMM™ Hosted IP Complete
MENU KEY
Houses options such as
call directories, missed
calls, & preferences.
HEADSET KEY
Activates hands free for
making and receiving
calls without lifting the
handset.
HOLD KEY
Places caller on hold.
To resume the call press
the Hold button.
LINES
3 lines.
REDIAL KEY
Redial previously used
number.
Hold
MUTE KEY
Mutes the call (the light
indicator ashes when the
microphone is on mute).
Menu
Messages
Redial
MESSAGES KEY
If you have a voicemail
the indicator light
will ash red. Press
Messages to listen; enter
password, proceed with
instructions.
Page 2
SmartCOMM™ Hosted IP Complete
Polycom Soundpoint IP 450 Phone Reference Guide
Symbol Key Description
MENU KEY – Access options to customize
your phone.
MESSAGES KEY–Select to retrieve
voicemails. Enter password and follow
instructions.
REDIAL KEY – Redial previously used
number, dialed number, or missed call.
MUTE KEY – Select to place caller on mute
so caller cannot hear you.
VOLUME KEYS – Adjusts the volume for the
handset, headset, ringer, and hands free
speaker.
HOLD KEY– Places caller on hold, to retrieve
call press Hold again.
HEADSET KEY – Activates hands free for
making and receiving calls without lifting the
handset. When the audio mode option is set,
this key is used to switch between a headset
and the hands free speakerphone.
-
Menu
Messages
Redial
+
Hold
Basic Phone Features
Make a Call
1. Dial the call.
2. Lift the handset or press the Speakerphone or Headset
keys.
Answering a Call
For hands free operation, press the Speaker phone key.
Redial
Press the Redial key to call a recently dialed number.
Ending Calls
To end a call replace the handset.
SPEAKERPHONE KEY - Activiates hands free
calling without lifting the handset.
SOFT KEYS – Each button can be assigned a
different function that can be programmed
by a user or a business group administrator.
NAVIGATION KEYS – These buttons let you
scroll through menu selections.
LINES – 3 lines.
Grid4 Communications
•
888.474.3444 • grid4.com
Page 3
SmartCOMM™ Hosted IP Complete
Polycom Soundpoint IP Phone Reference Guide
Call Handling
Call Hold
1. To put a call on hold, press the Hold Key.
2. To retrieve the call, press the Hold Key again
Call Transfer
Consultive Transfer:
1. During the call press Transfer & enter the number to
which to transfer the call.
2. As soon as you hear the ring back, press the Transfer
key again to complete the transfer.
Blind Transfer:
1. During the call press Transfer
2. Select Blind with your soft keys
3. Enter number you which to transfer to, & hang up.
Conference Call
1. Call the rst party then press Confrnc soft key to
place the new call.
2. Call the second party. When the second party
answers, press the More soft key and the Confrnc
soft key to join all parties.
3. Repeat the same steps to join a third party.
Do Not Disturb
• Enable Do Not Disturb to automatically send calls to
voicemail or call forwarding.
1. Press the Menu key, select Features.
2. Press Select to enable Do Not Disturb.
3. Select Menu key to return to idle screen.
Voicemail
• If you have a voicemail waiting the Messages
Indicator Light will ash.
• Press the Messages key
• Prompted to enter password an proceed with
instructions.
CommPortal - A powerful and easy to use Web
interface that gives users acess to their phone settings.
Logging In:
1. Go to http://www.grid4.com/commportal
2. Enter your phone number
3. Enter your Password. (Same as your voicemail
password)
Dashboard Page:
The dashboard displays new messages, recent received
and missed calls, contacts, and settings you have applied
to your phone.
Messages & Calls
• The Messages tab displays new and saved
messages.
• Play, delete, or mark them as heard/unheard
• Missed Calls, Dialed Calls, and Received Calls show
you all your recent called activity
Call Manager
• The Summary tab of Call Manager provides a
description of what will happen to your incoming
calls.
• The other tabs allow you to change the settings of
your call coverage, including Call Forwarding, Do Not
Disturb, and FindMe/Follow Me.
Change Password
1. Go to Settings page
2. Enter your new password in Password box
3. Re-enter your new password in the Conrm
Password box
4. Click Change Password
Call Forwarding
• Call Forwarding guaruntees important calls will
always follow you and nd you.
1. Press the Forward key
2. Use the Arrow Keys to choose between always, no
answers, and busy and press select.
3. Enter the phone number and press the Enable soft
key to conrm call forwarding.
You may also enable and disable call forwarding using
CommPortal.
***Commportal ALWAYS overrides call forwarding
settings.***
Grid4 Communications
•
888.474.3444 • grid4.com
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