Polycom PVE 1000 User Manual

Polycom® Video Edge™ (PVE™) 1000 Getting Started Guide

1.0 | September 2010 | 3725-77200-002B2

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

1 Polycom Video Edge Hardware Setup

Contents

Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Firewall Requirements for Polycom Video Edge . . . . . . . . . . . . . . . . . . . . . . 2

Safety Notice and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Environmental Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Electrical and General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Disposing of Battery Backup Units - If Applicable . . . . . . . . . . . . . 4

Unpacking the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

The appliance chassis rail assembly consists of two sections: . . . . 7

The 4-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 7

The 2-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 7

Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setup location, rack and appliance precautions . . . . . . . . . . . . . . . . 7

Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Rail Installation on the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the Appliance in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . 13

Rear Panel Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Front Panel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 Polycom Video Edge Configuration

Video Edge System Configuration in the VMC 1000 . . . . . . . . . . . . . . . . . . 17

RHQ Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Server IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

RHQ Shared Key Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting RHQ Configuration . . . . . . . . . . . . . . . . . . . . . . . 23

3 Starting the Video Edge

Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting Your PC to the PVE 1000 Appliance . . . . . . . . . . . . . . . . . . . . . 26

Polycom PVE 1000 Appliance Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Appliance Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Polycom PVE 1000 Getting Started Guide

Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4 Device Registration

Device Registration through the VMC 1000 . . . . . . . . . . . . . . . . . . . . . . . . . 43

A Appendix A: Using the Appliance Configurator

About the Appliance Configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Performing Further Appliance Configuration . . . . . . . . . . . . . . . . 40

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Domain Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Remote Desktop Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Certificate Authorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Change My Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Reset Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Add User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Manage Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Network Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Netstat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Trace Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

IP Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Shut Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

B Regulatory Notices

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Polycom Video Edge Hardware Setup

This chapter outlines the hardware setup for the Polycom Video Edge appliance:

• Preparations

Preparations

• Firewall Requirements for Polycom Video Edge

• Ratings

• Electrical and General Safety Guidelines

• Unpacking the Appliance

• Site Preparation

• Rack Installation

• Rear Panel Connections

• Front Panel Operation

To register and set up Polycom Video Edge, you must have:

• Polycom Video Edge appliance.

• PC to initialize and configure the Polycom Video Edge.

• Ethernet cable to connect the PC to the Polycom Video Edge.

• IP address to log into the Polycom Video Edge.

Before registration can begin, you must complete the following tasks:

• Confirm firewall port availability.

• Configure the PVE 1000 system settings for Video Edge.

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Polycom Video Edge Getting Started Guide Firewall Requirements for Polycom Video Edge

Firewall Requirements for Polycom Video Edge

The following table explains protocol and port specifications for the Polycom Video Edge appliance.

Protocol Port Inbound/Outbound Purpose Comments

HTTP 80 Inbound Web interfaces

HTTP 80 Outbound File downloads

(prepositioning)

HTTP 80 Inbound Used to serve web

content, including downloadables, Flash, and mp4

HTTP 81 Inbound HTTP Streaming Required

RTSP (over TCP) 554 Inbound/Outbound Windows Media

Streaming

Safety Notice and Warnings

Environmental Warning

Perchlorate Material - special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33:

Best Management Practices for Perchlorate Materials. This product/part includes a battery that contains Perchlorate material.

Ratings

Optional, but required on networks that are not using HTTP streaming

V: 100 - 240 VAC (auto-range)

Hz: 50/60

A: 5 Max

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Electrical and General Safety Guidelines Polycom Video Edge Hardware Setup

Electrical and General Safety Guidelines

CAUTION

This appliance is intended for installation in restricted areas only. Initial setup and maintenance should be performed by qualified personnel.

CAUTION

Power down the appliance following the operating system’s proper power down procedure from the front panel. Unplug all AC power cord(s) before servicing.

CAUTION

To avoid electrical shock, check the power cords as follows.

• This product is to be installed in Restricted Access Location only.

• Use the exact type of power cords required.

• Use power cord(s) that came with safety certifications.

• Power cord(s) must comply with AC voltage requirements in your

region.

• The power cord plug cap must have an electrical current rating that is

at least 125% of the electrical current rating of this product.

• The power cord plug cap that plugs into the AC receptacle on the power

supply must be an IEC 320, sheet C13, type female connector.

• Plug the power cord(s) into a socket that is properly grounded before

turning on the power.

CAUTION

Required operating conditions for the appliance are -

• Temperature: 10 to 35oC.

• Humidity, non-condensing: 8 to 90%.

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Polycom Video Edge Getting Started Guide Electrical and General Safety Guidelines

CAUTION

Risk of explosion if the battery is installed upside down or is replaced by an incorrect type.

• Dispose of used batteries according to the instructions.

Disposing of Battery Backup Units - If Applicable

WAR NI NG

If the BBU is damaged in any way, toxic chemicals may be released. The material in the battery pack contains heavy metals that can contaminate the environment. Federal, state, and local regulations prohibit the disposal of rechargeable batteries in public landfills.

Be sure to recycle the old battery packs properly. Comply with all applicable battery disposal and hazardous material handling laws and regulations in the country or other jurisdiction where you are using the BBU.

WAR NI NG

There is danger of an explosion if the battery is incorrectly replaced. Replace it only with the same

or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

WAR NI NG

Disconnect the power supply at the circuit breaker before accessing any components. Turning off the system power supply switch does not reduce the risk of electrical shock from the power supply terminal block.

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Electrical and General Safety Guidelines Polycom Video Edge Hardware Setup

CAUTION

• To prevent the unit from overheating, never install the appliance in an

enclosed area that is not properly ventilated or cooled. For proper airflow, keep the front and back sides of the appliance clear of obstructions and away from the exhaust of other equipment.

• Be aware of the locations of the power switches on the chassis and in the

room, so you can disconnect the power supply if an accident occurs.

• Take extra precautionary measures when working with high voltage

components. Do not work alone.

• Before removing or installing main system components, be sure to

disconnect the power first. Turn off the system before you disconnect the power supply.

• Use only one hand when working with powered-on electrical

equipment to avoid possible electrical shock.

• Use rubber mats specifically designed as electrical insulators when

working with computer systems.

• The power supply or power cord must include a grounding plug and

must be plugged into grounded outlets.

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Polycom Video Edge Getting Started Guide Unpacking the Appliance

CAUTION

Electric Static Discharge (ESD) can damage electronic components. To prevent damage to your system board, it is important to handle it very carefully. The following measures can prevent ESD damage to critical components.

• Use a grounded wrist strap designed to prevent static discharge.

• Keep all components and printed circuit boards (PCBs) in their

antistatic bags until ready for use.

• Touch a grounded metal object before removing the board from the

antistatic bag.

• Do not let components or PCBs come into contact with your clothing,

which may retain a charge even if you are wearing a wrist strap.

• Handle a board by its edges only; do not touch its components,

peripheral chips, memory modules or contacts.

• When handling chips or modules, avoid touching their pins.

• Put the motherboard and peripherals back into their antistatic bags

when not in use.

• For grounding purposes, make sure your computer chassis provides

excellent conductivity between the power supply, the case, the mounting fasteners and the motherboard.

Unpacking the Appliance

Before you begin

Verify that the ship kit includes the following for installing the appliance in your rack:

• One power cords

• Screws, cone washers and cage nuts (shown below)

• 4-post and/or 2-post rack rail bracket assemblies

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Site Preparation Polycom Video Edge Hardware Setup

Hardware Kit: screws, cone washers, and cage nuts (from left to right)

• 8 (Eight) M5 x 12 flat head screws

• 2 (Two) 10-32 x 3/4” pan head screws

• 22 (Twenty-two) M4 x 4 truss head screws

• 8 (Eight) M5 x 12 cone washers

• 10 (Ten) M5 Cage nuts

The appliance chassis rail assembly consists of two sections:

• A set of long, fixed chassis rails that attach directly to the rack(s).

Site Preparation

• A set of inner fixed chassis rails that attach to the appliance (these must be

removed from the set of long, outer fixed chassis rails).

The 4-post rack assembly consists of:

• A set of long, fixed rack brackets (A).

• A set of short, fixed rack brackets (B).

The 2-post rack assembly consists of:

• A set of long, fixed rack brackets (A).

• Two sets of short rack brackets (B and C). Set (C) has threaded holes (for

placement in the front) to allow the appliance to be secured in the rack.

Setup location, rack and appliance precautions

• Elevated Operating Ambient - If installed in a closed or multi-unit rack

assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

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Polycom Video Edge Getting Started Guide Rack Installation

Always keep the rack’s front door and all panels and components on the appliances closed when not servicing to maintain proper cooling.

• Reduced Air Flow - Installation of the equipment in a rack should be such

that the amount of air flow required for safe operation of the equipment is not compromised. Leave enough clearance, approximately 25 inches in the front, and 30 inches in the back of the rack to enable you to access appliance components and allow for sufficient air flow.

• Mechanical Loading - Mounting of the equipment in the rack should be

such that a hazardous condition is not achieved due to uneven mechanical loading.

All racks must be mounted securely. Ensure that all leveling jacks or stabilizers are properly attached to the rack. If installing multiple appliances in a rack, make sure the overall loading for each branch circuit does not exceed the rated capacity.

Do not slide more than one appliance out from the rack at a time. Extending more than one appliance at a time may result in the rack becoming unstable. Install your appliance in the lower part of the rack because of its weight and also for ease in accessing appliance components.

Rack Installation

• Circuit Overloading - Consideration should be given to the connection of

the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

• Reliable Earthing - Reliable earthing of rack-mounted equipment should

be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).

Install near appropriate AC outlets, and Ethernet hubs or individual jacks.

Be sure to install an AC Power Disconnect for the entire rack assembly.

The Power Disconnect must be clearly marked.Ground the rack assembly

properly to avoid electrical shock.

4-Post Rack Installation

Unpack the appliance and locate the mounting hardware.

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Rack Installation Polycom Video Edge Hardware Setup

Step 1:

1 Remove the inner fixed chassis rails from the outer fixed chassis rails.

2 Pull each one out as far as possible.

3 Depress the locking tab to pull the inner rail completely out.

4 Put these rails aside for later installation on the appliance.

Step 2:

1 Attach the long (A) and short (B) brackets to the outer fixed chassis rails

as shown, using the shorter ones in the front and the longer ones in the rear.

2 Leave approximately one inch of space between the front end of the

shorter bracket and the outer fixed chassis rail in the front. The two vertical holes in the front brackets align with the threaded holes in the front of the rails.

3 Secure with four M4 x 4 screws, two in the front and two in the rear on

each side.

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Polycom Video Edge Getting Started Guide Rack Installation

Step 3:

1 Insert a cage nut into each of the square holes in the rack you will be

using as shown (three in the front and two in the rear). They click into place.

2 Attach the rack /rail assemblies to the 4-post rack using two M5 x 12 flat

head screws and cone washers in the front and back. Make sure the rack / rail assemblies and screws are aligned in the rack not only in the front and back, but are level in height on the left and right sides for proper alignment for appliance installation.

2-Post Rack Installation

Unpack the appliance and locate the mounting hardware.

Step 1:

1 Remove the inner fixed chassis rails from the outer fixed chassis rails.

10 Polycom, Inc.

Rack Installation Polycom Video Edge Hardware Setup

2 Pull each one out as far as possible.

3 Depress the locking tab to pull the inner rail completely out.

4 Put these rails aside for later installation on the appliance.

Step 2:

1 Attach the long fixed (A) and the small (B) rack brackets to the 2-post

rack.

2 Mount the short brackets in the front, and the longer brackets in the back

using two M5 x 12 flat head screws and cone washers for each bracket as shown using the top and bottom holes.

3 Make sure the brackets and screws are aligned in the rack not only in

front and back, but are level in height on the left and right sides for proper alignment to allow accurate appliance installation.

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Polycom Video Edge Getting Started Guide Rack Installation

Step 3:

1 Slide each of the outer fixed chassis rails into the left and right fixed

brackets and loosely secure with four M4 x 4 truss head screws on each side (shown with red dotted lines).

2 Leave enough of the outer fixed rails extended in the front to attach fixed

rack brackets (C) to the rack rails using two M4 x 4 truss head screws on each side (shown with the blue dotted lines). There should be approximately one inch of space between brackets (B) and (C) in the front.

3 Once all screws are in place, tighten each one to securethe outer fixed

chassis rails in place.

12 Polycom, Inc.

Rack Installation Polycom Video Edge Hardware Setup

Rail Installation on the Appliance

1 Locate the fixed chassis rails that were put aside.

2 Mount the inner fixed chassis rails to each side of the appliance using

three M4 x 4 truss head screws on the left and right sides as shown.

Installing the Appliance in the Rack

1 Align the inner fixed chassis rails on the appliance with the outer fixed

chassis rails previously installed in the rack.

2 Carefully slide the appliance into these rack rails until you hear the rails

click into place.

3 Push the appliance all the way back into the rack until it stops.

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Polycom Video Edge Getting Started Guide Rear Panel Connections

4 Secure the unit in the rack by inserting and tightening two 10-32 x 3/4”

screws on each side.

NOTE: Refer to your rack’s mounting hardware for the proper size and type of screws to secure the appliance in the rack.

NOTE: When removing the appliance from either rack type, you will need to press down on the locking tab in order to release it from the rack. Carefully slide it out supporting the unit on both sides at all times.

Rear Panel Connections

1 Connect the power cord.

2 Connect the Ethernet cables.

3 Connect any other required cables.

14 Polycom, Inc.

Front Panel Operation Polycom Video Edge Hardware Setup

Front Panel Operation

1 Power on the appliance by pressing the Power Button (the last button on

the right on the front of the appliance).

2 The LEDs will begin to blink.

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Polycom Video Edge Getting Started Guide Front Panel Operation

16 Polycom, Inc.

Polycom Video Edge Configuration

This guide explains how to perform initial setup for the Polycom Video Edge video distribution network. It contains the following sections:

• Video Edge System Configuration in the VMC 1000

• RHQ Configuration

Video Edge System Configuration in the VMC 1000

Prior to registering individual Video Edge devices, users must specify a common system configuration in the VMC. This step must be completed before any setup on the Video Edge itself can be completed.

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Video Edge Getting Started Guide Video Edge System Configuration in the VMC 1000

To set the system configuration for all Video Edge devices:

1 Log in to the Polycom VMC 1000 Administrative Portal. Navigate to

System > Video Edge Configuration.

The Edit Video Edge System Configuration page should appear.

2 Specify the Host Name or IP Address.

3 Specify the Protocol. The options are HTTP or HTTPS. Consult the

Polycom VMC 1000 Administrative Guide for information on HTTPS configuration.

4 Provide the Application Server Port.

NOTE: While configuring HTTP enabled streaming, both origin WMS HTTP PORT and edge WMS HTTP PORT should match.

5 Provide the Frequency of client configuration requests. This dictates the

space between configuration requests generated in the VMC 1000.

6 Choose alert thresholds for CPU Usage Percentage and Disk Space

Usage Percentage. When these points are reached, an alert will appear in

the Video Edge user interface and will be retransmitted to the VMC 1000 via SNMP.

7 Define the SNMP Host.

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