Polycom IP321
User Guide
Polycom IP320 Layout
Graphical LCD
Hook switch
Hands Free Speaker
Dial Key Menu
Key Navigation
Keys
Microphone Mute
Dial Pad
LED Indicator
Context – Sensitive
Soft Keys
Line 1 Key
Line 2 Key
LED Indicators
Hold Key
Handset Key
Speakerphone Key
Volume Up/ Down
Hands free Microphone
Introducing Your Polycom IP Phone
A Polycom IP Phone is a full-feature telephone that provides voice communication over an IP (Internet
Protocol) network. This phone functions much like a traditional phone, allowing you to place and receive
telephone calls. It also supports features that you have come to expect from a telephone - such as speed
dialling, redial, and conference calling.
Quick Reference Guide
Item
Function
Mute
Mutes audio transmission locally during calls.
Line Keys
Line or Speed Dial keys.
Headset
Allows users to place and receive calls through an optionally connected.
Hold
Use this key to place a call on hold until you can return to it.
Dial
Dial
Press the Dial key. The display will show the last 10 dialled numbers. Use
the / Keys to find the desired number and press Dial again.
Scroll Up
Scrolls through menu options.
Scroll Down
Scrolls through menu options.
Previous
Previous.
Next
Next.
Save Changes
Save any changes made.
Menu
Access local and server features
Softkeys
Soft keys to select from various context-sensitive options.
Volume
Volume keys to adjust audio and ringer volume.
Phone Diverts and Pick Ups
Call
Forwarding
Always On
* 72 press Dial and destination number
Call
Forwarding
Always Off
* 73 press
Dial
Call Divert On Busy On
* 90 press
Dial
Call Divert On Busy Off
* 91 press
Dial
Call Divert No Answer On
* 92 press
Dial
Call Divert No Answer On
* 93 press
Dial
Call Pick up
* 98 press
Dial
DND Activate
* 78 press
Dial
DND De-activate
* 79 press
Dial
Operating Instructions
Making a call
Press New Call and enter the number or enter the number
Holding a call
Press the Hold key.
Return to a held call
Press the Resume softkey or press the Hold key again.
Transfer – Announced
Press the Trans softkey. Enter the destination extension and
press Dial. Announce the call to the receiving party. Replace
handset and the call will be transferred.
Transfer – Blind
Press the Trans softkey followed by the Blind key, dial extn
number, press Dial to complete the transfer.
Transfer – To Voicemail
Press
Transfer.
Press *55 + target users extension number
then press Dial. Replace handset and caller will be sent to
voicemail without ringing the handset
Do Not Disturb
To activate Do Not Disturb press the Menu key. Then press 1
for Features and press 2 for Do Not Disturb. Repeating this
action will toggle Do Not Disturb on/off
Call Lists (Received
or Placed calls)
Press the Menu key, select Features followed by Call Lists.
You may now select Received or Placed calls as desired. To
call a number select it then press
Dial
Storing Personal
Contacts
Press Menu key, press 1 for Features then press 4 for
Contact Directory. Select <New Entry>.
Press to enter First Name. Press again when
entered then press the OK softkey to confirm.
Press to scroll down and complete the above for
Last Name and Contact [enter the number here]
When finished press then press the Yes softkey when
prompted.
Dialling Personal
Contacts
Press Menu key, press 1 for Features then press 4 for
Contact Directory. Scroll down to the desired number
then press
Dial
Dialling System Speed
Dials
System Speed Dials are populated by your system
administrator. To dial a number press #xx [where xx is the
system speed dial location].
To Park A Call
Once you have call in progress; Press Hold > *68xxxx > Dial
[where xxxx is the extension you wish to park the call against]
To Retrieve a Parked Call
Enter *88 and Press Dial . If the call is being retrieved from
the extension it is parked against press # when prompted. If it
is being retrieved from a different extension, enter the park
extension when prompted
Shared Call Appearance
If you have more than one handset on the same extension,
you can “pull” a call from one handset to another by pressing
*11 on the idle handset
Conference Calling
Establish the first call, press the Conf softkey, enter the
telephone number of the 2nd party, Press
Dial. To connect all 3 parties press the Conf softkey again.
Star Codes
Automatic Callback Deactivation #8
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery per Call *65
Call Return *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indicator *99
Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
Last Number Redial *66
Per Call Account Code *71
Push to Talk *50
Operating Instructions
Notice
1. If the WAN (wide area network) connection fails to a site for
any reason, including a fault on the circuit or a power cut, then
the ability to make and receive calls from the IP phones
utilising that WAN circuit will be restricted. These failures may
be caused for reasons outside our control. Other services will
be fully maintained including voice mail and the ability to divert
calls to other numbers including mobiles. If another working
WAN circuit is available at that site then this can be used to
fully restore service to all phones.
2. This service allows for calls to 999 and 112, however
these services will be affected if there is a power cut or your
WAN circuit fails
3. With regard 999 services no location information is passed
to the emergency services operator this will mean that you
will have to state the address that you wish the emergency
service to attend.
4. We do not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to
attach to the phone device explaining the above please contact
us.
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