Polycom PICTURETEL PRISM User Manual

PictureTel



Prism

Upgrade Guide

PictureTel is a registered trademark of PictureTel Corporation. The PictureTel logo, PictureTel Prism, Montage, PT724, and SG4 are trademarks of PictureTel Corporation.

Microsoft and Windows are registered trademarks of the Microsoft Corporation.

The information contained in this document is subject to change without notice. PictureTel assumes no responsibility for technical or editorial errors or omissions that may appear in this document or f or the use of this material. Nor does PictureTel make any commitment to update the information contained in this document. This document contains proprietary information which is protected by copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form without the prior written consent of PictureTel Corporation.

Edition: 800-0770-01/A Customer order number: DOC-PRSM-UPGD

Warning:

compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class A digital de vice, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed, operated, and maintained in accordance with PictureTel Corporation guides and manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Shielded cables must be used with this unit to ensure compliance with the Class A FCC limits.

Bescheinigung Des Herstellers/Importeurs

Hiermit wird bescheinigt, daß das Prism in Übereinstimmung mit den Bestimmungen der Vfg 1046/1984 funkenstört ist. Der Deutschen Bundespost wurde das Inverkehrbringen dieses Geräts angezeigt und die Berechtigung zur Überprüfung der Serie auf Einhaltung der Bestimmungen eingeräumt. Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die dem normalen Anwendungsfall entspricht, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, daß die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung der Funkentstörbestimmungen der gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.

Changes or modiﬁcations to this unit not expressly approved by the party responsible for

Notice to Users of Public DATAPHONE® Digital Service

The following instructions are provided to ensure that you comply with FCC Rules, Part 68.

1. All direct connections to DDS lines must be made through standard plugs and jacks furnished by the telephone company. No connections can be made to party lines or coin lines. Before connecting your unit, you must do the following:

a. Tell your local telephone company that you have an FCC registered device and that you wish to

connect to the company’s line . Provide them with the 14-digit FCC registr ation number listed on the device’s label. They will also need to know the facility interface code and service code to connect the necessary service. For your unit, the facility interface code is 04DU5-56 for 56 kbps service. The service code is 6.0Y.

b. Inform the local telephone company of the jack arrangement you want to use, which is RJ-48S.

c. Connect the channel service unit (CSU) with the appropriate cable after the telephone company

has installed the requested jack.

2. If the unit appears to be malfunctioning, it should be disconnected from the telephone line until you learn if your equipment or the telephone line is the source of the trouble. If your equipment needs repair, it should not be reconnected until it is repaired.

3. The CSU is designed to prevent harm to the DDS network. If the telephone company ﬁnds that the equipment exceeds tolerance parameters, the telephone compan y can temporarily disconnect service, although they will attempt to give you advance notice if possible.

4. Under FCC Rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty.

5. If the telephone company alters their equipment or operations in a manner that will affect use of this device, they m ust give y ou adv ance warning so as to give y ou the opportunity for uninterrupted service. You will be advised of your right to ﬁle a complaint with the FCC.

6. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an authorized agent. It is the responsibility of the users requiring service to report the need for service to our company or to one of our authorized agents.

Note:

It is illegal to export a

approval from the United States Department of State. See your PictureTel sales representative for details.

Prism system that contains the encryption option from the United States without

Notice to Canadian Users

This digital apparatus does not exceed the Class A limits for r adio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications (DOC).

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

The Canadian Department of Communications label identiﬁes certiﬁed equipment. This certiﬁcation means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certiﬁed connector assembly (telephone extension cord). The customer should be aware that compliance with the abov e conditions ma y not pre v ent deg radation of service in some situations. Repairs to certiﬁed equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure , for their own protection, that the electrical ground connections of the pow er utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

DOC Load Number (LN) = 6

Caution:

appropriate electric inspection authority, or electrician, as appropriate.

FCC Part 68 Notice (U.S.)

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to pre vent o verloading. The termination on a loop may consist of any combination of de vices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100. Ringer Equivalence Number (REN) = .6B

Users should not attempt to make such connections themselves, but should contact the

International Approvals

Montage complies with EEC Directives 98/336EEC and 93/68/EEC and European Standards EN 55022B, EN50082-1 and EN60950. Consequently, Montage is eligible to display the following marking:

CC168 X

Connection To United Kingdom Telecommunications Network

Connecting Power: In the United Kingdom, by law, the telephone line cable must be connected after the power cable.

Disconnecting Power: In the United Kingdom, by law, the power cable must be disconnected after the telephone line cable.

The PictureTel Prism is approved to connect to the following United Kingdom (UK) Public Telecommunications Operator (PTO) network services:

Indirect connection to PTO-provided digital switched and point-to-point services through suitable

❑

approved branch systems.

This includes the following types of connections:

Indirect connection to basic rate ISDN services (for example, British Telecom’s ISDN2 service) through

❑

approved terminal adaptors, multiplexers, or PABXs. Indirect connection to digital leased lines (for example, British Telecom’s Kilostream and Megastream

❑

services) through approved equipment, such as multiplexers or PABXs.

The Approval Number is: NS/3832/1/M/602676

Warning:

The

❑ ❑ ❑ ❑ ❑

All other equipment shipped as part of a

The

Prism

must not be connected directly to any UK PTO provided services.

Prism

as approved above is comprised of the following elements: Electronics module Keypad Line-in microphones Microphones X.21 (V.11) connecting cables

Prism

(for example, cameras or monitors) is approved to connect indirectly to the UK PTO networks when connected through the of General Approval Number NS/G/1234/J/100003.

Prism

electronics module under the terms

Contents

About This Guide ..................................................................................................................ix

PictureTel Prism Release 1.1 Upgrades

Prism 1.1 Upgrade Kits .................................................................................................................. 1-1

Time Requirements......................................................................................................................... 1-2

Before You Begin............................................................................................................................. 1-2

Upgrade Kit Components.............................................................................................................. 1-3

Second BPU and Quad BRI Upgrade Kit (UPG-V004-P8)............................................... 1-3

Second BPU and Dual-Port ISDN Upgrade Kit (UPG-V000-P8).................................... 1-4

Quad BRI Upgrade Kit (UPG-S080-16) .............................................................................. 1-4

Continuous Presence (CPM) Upgrade Kit (UPG-CP)...................................................... 1-4

Upgrading the MCS Software

Backing Up the Current Software ................................................................................................ 2-2

Removing Non-Essential Files............................................................................................. 2-2

Backing Up All Software to Tape........................................................................................ 2-2

Installing the MCS Application Software.................................................................................... 2-4

Installing the Second BPU’s Option Software................................................................... 2-5

Installing the Workstation Software ............................................................................................ 2-6

Testing the New Software ............................................................................................................. 2-8

Backing Up the Current System ................................................................................................... 2-8

vii

Upgrading Prism Hardware

Installing a New Module................................................................................................................3-1

Configuring Modules......................................................................................................................3-6

Testing the New Installation..........................................................................................................3-7

Backing Up the New Database......................................................................................................3-7

viii

About This Guide

This guide explains how to upgrade a PictureT el Prism™ Multipoint Conference Server (MCS) to Release 1.1. This guide covers upgrading the software to Version 5.0C, as well as installing any of these hardware modules: a second BPU, a dual-port ISDN module, two Quad BRI modules, or a Continuous Presence module.

For information on Prism installation prerequisites, initial hardwar e setup and cabling, installation of Prism control software on a personal computer , and initial conﬁguration procedures, refer to the

PictureTel Prism Installation Guide

This guide does not cover the operation of the Prism or the software that controls it, nor does it cover conﬁguration procedures except those required to make the Prism operational. For more information on these topics, refer to the

PictureTel Prism User’s Guide.

To use this guide, you should be familiar with personal computer operation, including running applications programs under a Microsoft basic telecommunications terms, concepts, and equipment. Also, to successfully troubleshoot some problems you may encounter, you may need some specialized equipment, such as line testers.

For support, service, or training, please contact your PictureTel service provider or call T echnical Support at 508-292-5999. If you ar e located in the United States, you may call 800-874-2835 during your local business hours.

Windows® 3.1 user interface. You should understand

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