Polycom PENNNET 650 User Manual 2

Polycom SoundPoint 650 Quick Guide

ISC Networking & Telecommunications

Universi ty of Pennsylvania

October 2009, v.2

Contents

Icons and Indicator Lights

Telephone Icons……………………………4 Envelope/Message Waiting Icon….4 Softkeys………………………………………4 Indicator Lights…………………………..4

Phone Basics

Making Calls…………………………………4 Answering Calls…………………………….4 Answering Calls on Multiple lines….4 Hang-Up /End a Call………………….….5 Rejecting/Silencing a Ringing Call.…5 Redial Last Outgoing Number……….5 Muting a Call………………………………..5 Activating Do Not Disturb……………..5 Navigation Arrows………………………..5 Voice Mail Message Retrieval……….5

Call Lists

Accessing Call Lists………………………….6 Making a Call from the Call List………6 Clearing Call Lists……………………………6

Contact Directory

Adding Contacts…………………………….6 Adding Contacts from a Call List……..7 Editing Contacts……………………………..7 Deleting Contacts……………………………7 Searching the Contact Directory……..7

Call Hold, Transfer & Conference

Placing a Call on Hold……………………..7 Call Hold and Dial another Number..7 Transfer without Consultation………… 8 Transfer with Consultation……………..8 Create a 3-Way Conference Call……..8 Create a Conference using Join……….8 Splitting a 3-Way Conference Call…..8

PennNet Phone: Polycom 650 Quick Guide

Speed Dial Numbers

Assigning a Speed Dial Key……………..9 Adding or Editing Speed Dial Keys……9 Using Speed Dial……………………………..9

Penn Online Directory……………………………….10

Local Weather…………………………………………..10

Phone Settings

Changing Handset Ring Type…………..10 Distinguishing Calls via Ring Type……10 Listening to Ring Types……………………11 Changing the Date & Time Format….11

Text

Using the 1/A/a softkey…………………..11 Correcting Mistakes……………………….. 11

Contrast Adjustment

Handset Display……………………………..11 Expansion Module Display………………1 1

Phone Service Features

PPS Web Tool………………………………….11 Logging into PPS…………………………….12 Feature List…………………………………….12 Getting Help…………………………………..12

Restart/Reboot your phone/Loss of Power

Restarting your phone…………………….12

PennNet Phone: Polycom 650 Quick Guide

Button

Description

Display screen

View standard phone information such as time, da te, total number of missed calls, and select various softkeys.

Call/Message Indicator

Shows thin red light when you have a message waiting.

Lines/Speed Dial Keys

Use for additional telephone lines or one- touch dialing to frequen tly called numbers. The 6 buttons on the left of the display screen.

Softkeys

Activate various features and functions. Softkeys change depend ing on the ca lling feature or option selected. The 4 buttons below the display screen

Navigation Arrows

Scroll through menu options, and when the phone is idle, use to view call lists and to access the Speed Dial Infor mation List.

Activate features for basic phone settings, such as ring tone and backlit display.

Messages

One-touch dialing to access voice mail.

Do Not Disturb

Prevents the telephon e from ringing. Ca lls diver t to voice mail, if activated.

Directories

Access Contact Dire c tory and Calling Lists (Missed, Received, Placed calls).

Application/Services *

Access the Penn Online Directory, Yahoo weather, and Yahoo new s. *On some handsets the key is labeled Applications on others Services the function is the same.

Conferences

Create a three-way conference call.

Transfer

Transfer a call with (consult) or without (blind transfer) speaking to the person to receive the call.

Redial

Redial the last phone number dialed.

Hold

Place a caller on hold.

Microphone Mute

Toggle the microphone on and o ff during a conversation. When on t button lights up that is when caller s can’t hear you.

Headset

Listen hands- free by inser ting the plug o f the headset into the headset jack and then toggling the Headset key on or o ff.

Speakerphone

Toggle the speakerphone off and on.

Volume

Adjust the volume during a conversa tion.

Dial Pad

Use the 12 keys for dialing and to en ter both alphabe tic and special characters in the Contact Directory.

PennNet Phone: Polycom 650 Quick Guide

Icons and Indicator Lights

Telephone Icon

The telephone icon appears to the right of the line key and to the left of the phone number on the display.

When you have new voice mail messages,

the telephone icon is replaced by an envelope

icon.

If you have elected to receive voice mail messages as e-mail only, your handset will not display the envelope icon when you have new messages.

Envelope/Messages Waiting Icon

An envelope icon will appear in the display window and a vertical red light will flash above the upper-right corner of the display screen when you have messages waiting on your phone set.

Note: To see the location of red light, refer to the diagram on the previous page: Call/Message Waiting indicator light.

For phones with multiple lines, you will see an envelope icon next to each line with new messages. The vertical message indicator light will not go out until all new messages for all lines that appear on the phone have been heard.

Softkeys

Softkeys are the 4 black buttons located directly below the display screen. The screen will display labels for these keys to identify their functions. Functions change based on the state of your phone and options selected. Press the black softkey key directly under the option you desire.

Indicator Lights

The lights appear next to the line buttons when the buttons are assigned a campus telephone number.

 Solid green – call in progress  Fast flashing green – incoming call  Flashing green – The call is held by the

other party

 Flashing red – The call is on hold  Solid red – The line is in use; status shown

for a Bridged Line Appearance number or a

number that appears on only one handset.

Phone Basics

Making Calls

 Lift handset, then dial number or

 Dial number, then lift handset or

 Use the hands-free speakerphone:

o With the handset on hook, press

any Line key or the New Call softkey, then dial the number or

o Dial number, and then press the

Dial softkey

Answering Calls

 Lift handset or

o Press the Answer softkey or o Press the Line key or o Press the Speaker key

Answering Calls on Multiple Lines

To answer an incoming call while already on an active call.

 Press HOLD to place active call on hold

 Press the Line key for the ringing

number

The phone can display information about two calls at one time. If more than two calls are taking place on the same line, a counter appears in the phone display (example: 3 calls waiting). Use the down navigation arrow to access additional calls.

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