Polycom MGC-25 User Manual

MGC-25

Getting Started Guide

Version 7.5

Copyright © 2006 Polycom, Inc.
All Rights Res erved

Catalog No. DOC2069G
Vers ion 7.5

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom , In c.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc. can not assum e responsibility for any errors. Changes an d/or corrections to the information contained in
this document may be inc orporated into future issues.

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has

been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. T est limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.

Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.

If requested, the FCC registration Number and REN
must be provided to the telephone company.

Any repairs to this equipment must be carried out by
Polycom Inc., or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.

United St a tes Safety Constructi on Details

• Only Polycom-authorized service personnel

may open or disassemble this equipment.

• This product is not intended for connection to

outside plant.

• Unit is intended for RESTRICTED ACCESS

LOCATION.

• Unit is to be installed in accordance with the

National Electrical Code.

• The branch circuit overcurrent protection shall

be rated 20 A.

• This equipment has a maximum operating

ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.

EC Mark R&TTE Directive

Polycom Inc., declares that the MGC-25 with NET-2
card is in conformity with the following relevant
harmonised standards:

EN 60950: 1992 Including Amendments 1,2,3 & 4
EN 55022: 1994
EN 50082: 1997
Following the provisions of the Council Directive

1999/EC on radio and telecommunication terminal
equipment and the recognition of its conformity.

Canadian Department of Communications

This Class [A] digital apparatus complies with
Canadian ICES-003.

Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.

Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.

Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.

Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.

Regulatory Notices

Russian Communication Certificate

MGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.

Chinese Communication Certificate

Korean Communication Certificate

Table of Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

General Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Placement of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Network Equipment, Numbers and Addresses . . . . . . . . . . . . 1-3

MGC-25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Overview of this Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . 1-6

Hardware Description and Installation . . . . . . . . . . . . . . . . . 2-1

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

MGC-25 LCD Display Window . . . . . . . . . . . . . . . . . . . . . . . 2-3

Working With the LCD Display Window . . . . . . . . . . . . . . 2-3

System Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Net Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Manual System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Installing the MGC-25 in a Rack . . . . . . . . . . . . . . . . . . . . . . 2-8

Placing the MGC-25 on a Desktop . . . . . . . . . . . . . . . . . . . . . 2-9

Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Powering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Initial System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Initial IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

i

MGC-25 Getting Started Guide

Starting the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

On-demand Conferences (Reservationless Conferencing) . . . . . . . . . 4-1

Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Operations Performed During On Going Conferences . . . . . . . . . . 5-13

Network Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . 3-9

Modifying Network Services . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . 5-1

Dialing-in to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Viewing the Conference Dial-in Properties . . . . . . . . . . . . . 5-5

Conference Access via Entry Queue . . . . . . . . . . . . . . . . . . 5-5

Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Listing Participants in the Browser and Status Panes . . . . 5-10

Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Adding a Participant to a Conference . . . . . . . . . . . . . . . . . 5-13

Defining Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . 5-13

Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . 5-17

Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . 5-20

ii

Changing the Duration of a Conference . . . . . . . . . . . . . . . . 5-21

Terminating a Conference Manually . . . . . . . . . . . . . . . . . . 5-23

Changing the Layout in a Continuous Presence Conference 5-24

Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1

Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1

Entry Queue Dial-in Number Table . . . . . . . . . . . . . . . . . . . 6-3

Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5

Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9

Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1

Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5

Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6

Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12

MGC-25 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

MGC-25 Resources Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

MCU System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Viewing Module Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

Viewing the IP Card Properties . . . . . . . . . . . . . . . . . . . . . . 8-16

MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Appendix A: D e fa u lt Te m p la te s . . . . . . . . . . . . . . . . . . . . . . . A -1

Default-Audio - Conference Template Properties . . . . . . . . .A-2

Default_COP - Conference Template Properties . . . . . . . . . . A-5

Default_Video - Conference Template Properties . . . . . . . . .A-9

Software CP - Conference Template Properties . . . . . . . . . .A-13

Video-Switch - Conference Template Properties . . . . . . . . .A-17

iii

MGC-25 Getting Started Guide

iv

Before You Begin

This Getting Started Guide provides information on installation and basic
operation of your MGC-25. For more information on defining and running
conferences, defining IVR services and managing the system, refer to the

MGC Manager User’s Guide Volumes I & II and the MGC Administrator’s
Guide included with the system. References to the relev ant chap ters of these

guides are included throughout this Getting Started Guide.

This is an example of notes that you may encounter throughout this guide.

System Overview

The MGC-25 is a multi -network solution that provides you with
feature-rich, economical and easy-to-use multipoint voice, video and
gateway conferencing.

1

Polycom MGC-25 highlights:

• A compact, ready-to-go multipoint conferencing and gateway solution

• Easy installation

• An easy start with preset configurations for voice, video, unified and

gateway conferencing

• Easy field upgrades

• A rich feature set providing high value and cost-effective conferencing

• Ad Hoc conference capabilities and a complete set of scheduling and

manageme nt tools

• Unmatched performance with high quality video and audio

• Quality of Service for IP networks

1-1

MGC-25 Getting Started Guide

Safety Requirements

For your protection, please read these safety instructions completely before
operating the equipment.

• Look carefully for potential hazards in your work area: moist floors,

ungrounded power cables, frayed power cords, missing safety grounds
and so forth.

• Locate the main circuit breaker within the room.

• Locate the emergency power OFF switch within the room.

• Never assume that power is disconnected from a circuit.

• Only use the power cord supplied with the system.

• The power cord should only be connected to a power outlet that has a

protective ground contact.

• Ensure that the power cord is easily accessible from the back of the

system at all times.

• When moving the system, the LCD Display door must always be closed.

• Place the equipment in a well-ventilated area where the vents are free

from obstruction.

• Do not place heavy objects directly on top of the MGC-25.

• Do not use liquids around your equipment.

• Never open or disassemble this equipment.

1-2

General Site Requirements

This section describes the requirements your site must meet for the saf e
installation and o peration of the system.

Placement of the System

Place the MGC-25 on a hard, flat surface such as a desktop or mount it on a
rack. For more information, see Chapter 2, “Installing the MGC-25 in a
Rack” on page 2-8.

The airflow of the MGC-25 is from front to back. Be sure that the areas in the
front and back of the system are clear for proper ventilation.

When mounting the system on a rack, always use brackets or a shelf. Never
install the MGC-25 system by only fastening the front screws to the rack.

Network Equipment, Numbers and Addresses

Obtain the following information from your network administrator:

• IP address for the MGC-25

• Subnet Mask for the MGC-25

• Default Gateway IP Address (optional)

• Gatekeeper IP Address, if applicable

For ISDN configurations, obtain the following definitions of your equipment
and information from your network service provid er:

• PRI line(s) or Leased Line(s)

• Directory number range(s)

• Switch Type

• Line Coding

• Line Framing

• Numbering Plan

• Numbering Type

Chapter 1 - Before You Begin

If the MGC-25 has to be connected to the public ISDN network, an external
CSU or similar equipment is needed.

1-3

MGC-25 Getting Started Guide

MGC-25 Specifications

Table 1-1 lists the specifications of the MGC-25 unit.

Table 1-1: MGC-25 Unit Specifications

Physical

Height 2U (88.90 mm)
Width 19” (48 cm)
Depth 19” (48 cm)
Weight Up to 31 lb (14 kg)
Free space ab ove MCU not required

Power Supply

AC Input 100–240 VAC, 50/60 Hz

Power Consumption

AC Maximum Power
consumption

Environment

Operating temperature 10°–40°C (50°–104°F)
Storage tem pera ture -40°–70°C (40°–158°F)
Relative humidity 15%-90% no condensing
Operating altitude Up to approx. 3,000 m (10,000 ft.)
Storage altitude Up to approx. 12,000 m (40,000 ft.)
Operating ESD +8 kV
Storage ESD +15kV

Diagnostics

Power up Yes
On-line Yes
Remote Yes

AC Voltage–up to 2 AMP at 100 VAC, 1 AMP at
240 V A C

1-4

Chapter 1 - Before You Begin

Table 1-1: MGC-25 Unit Specifications

External Communications

Data rates 6 Kbps–1920 Kbps (E1)
Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN (H0),

NFAS, Leased Lines: T1/E1

T1-CAS lines
H.323 & SIP: LAN

Clock synchronization Synchronizes to external netw ork

Local/Remote external equipment

Operator workstations LAN/RS-232/Modem/Internet
Reservation systems LAN/Internet/Modem

1-5

MGC-25 Getting Started Guide

Overview of this Getting Started Guide

The MGC-25 Getting Started Guide includes the following topics:

Chapter 1 - Before You Begin

This chapter includes th e following:

• System Overview

• Safety Requirements

• General Site Requirements

• System Specifications

• Getting Started Guide Overview

Chapter 2 - Hardware Description and Installation

This chapter includes th e following:

• Descriptions of the front panel, back panel, dongle and LCD display

window

• Instructions for installing the MGC-25

Chapter 3 - Software Installation and Configuration

This chapter includes instructions on how to:

• Configuring the initial IP configuration of the system

• Installing the MGC Manager

• Starting the MGC Manager

• Defining an MCU

• Conecting to an MCU

• Configuring the network services

1-6

Chapter 4 - Conference Types

This chapter describes the major types of conferences that can be scheduled
on the MGC-25, such as: on-demand conferences, scheduled conferences,
video conferences, Audio Only conferences and Entry Queues.

Chapter 5 - Basic Operation

This chapter includes instructions on how to:

• Start a conference from the default conference templates

• Dialing in to a conference

Chapter 1 - Before You Begin

• Monitor On Going Conferences

• Perform basic operations during an On Going Conference

Chapter 6 - Defining a New Audio Conference

This chapter includes instructions on how to:

• Define the basic parameters of a new Audio Only Entry Queue

• Define a new Audio Only conference

• Define an Audio Only Meeting Room

Chapter 7 - Defining a New Video Conference

This chapter includes instructions on how to:

• Define the basic parameters of a new Video Entry Queue

• Define the basic parameters of a new Video Conference

• Define a new Video Meeting Room

Chapter 8 - MGC-25 Management Tools

This chapter describes the management tools unique to the MGC-25:

• Resource Report

• MCU System Configuration

• MGC-25 Cards Management

• Resetting the MCU

• MCU Faults Report

Appendix A - Default Templates

This appendix describes the default conference templates that are installed
with the MGC Manag er.

1-7

MGC-25 Getting Started Guide

1-8

Hardware Description and Installation

Be sure to follow the safety precautions on page 1-2 before installing your
system.

Hardware Description

Front Panel

The MGC-25 front panel in clu des an LCD Display window which indicat es
system and network statuses.

2

LCD Display

Window

Power LED indicator

Status LED indicator

Front brackets

2-1

MGC-25 Getting Started Guide

Rear Panel

The MGC-25 rear panel includes interfaces for two PRI connections, two
LAN connections, one Control LAN connection, a power cable, power
switch, cooling fan and interfaces for Polycom Support personnel.

Dongle

The Polycom MGC-25 Dongle is a hardware key that is installed in the
parallel port on the rear panel. This device contains configuration and
licensing data that is necessary for your system to function.

2-2

Never remove the dongle unless instructed by authorized support personnel.
Do not remove or damage the dongle label.

MGC-25 LCD Display Window

Open the panel door to access buttons for scrolling through the LCD screens
and configuring the system.

Working With the LCD Display Window

The LCD display window enables you to configure the MCU IP address and
view system status information without connecting to any external device.

The first time you use the MGC-25, the IP Configuration screen is displayed.

To navigate within an LCD Display:

Using the arrow buttons next to the LCD display window, you can navigate
within an LCD display to choose options, view system status, modify the
MCU IP address, save data and cancel parameter modifications.

Chapter 2 - Hardware Description and Installation

• To scroll vertically in a display, use the up/down ( / ) buttons.

• On some displays, OK and Cancel o ptions ap pear. To select one o f these

options, use the up/down ( /) and left/right ( / ) buttons to
highlight the desired option and then press the Select ( ) button to

execute the operation.

When modif y ing the parameters on the IP Configuration disp lay, navigation
works differently.

2-3

MGC-25 Getting Started Guide

System Idle Display

When there are no actions being performed via the LCD Displ ay or no alarms
detected, the following info rmation is displayed:

• Product Name

• IP Address

• Configuration Name

• Active Alarms Status

This display is shown whenever there have not been any actions performed
via the LCD Display for 30 seconds.

Main Menu

To access the Main Menu from the System Idle display, press any button.

2-4

The Main Menu in the LCD window includes four options:

• Active Alarms - displays network and system errors, if any

• Net Status - displays the status of each network connection

• IP Configuration - displays the IP address, Subnet Mask and Default

Gateway addresses. You can configure these values.

• System Reset - resets the system

T o access an option, scroll with the up/down ( / ) buttons until the desired
option is selected, and then press the Select ( ) button.

Chapter 2 - Hardware Description and Installation

Active Alarms

To access the Active Alarms, select the first option from the MGC-25 Main
menu.

If there are no active alarms, selecting the Active Alarms option shows the
System Idle display.

To scroll vertically thro ugh the Active Alarms, press the right ( ) bu tton to
highlight the scroll bar and then use the up/down ( / ) buttons to scroll.

The possible alarms are described in Table 2-1:

Table 2-1: Alarms Shown in the LCD Display Window

Alarm Ty pe Description

System
Errors

PRI Errors R - Red Alarm

LAN Errors L - Link Down - There is no signal from the network.

Major/Minor Alarm

The system has an error. To view details about the error: in the
MGC Manager, right-click the MCU icon, and then click Faults.
For details about Faults, see the MGC Administrator’s Guide,
Chapter 5.

No connection is detected . T here are no ph ysic al or h igher l ayer
protocols estab lis hed. The line cannot be us ed for s erv ic e whe n
a red alarm is detected. Check the network cable.
Y - Yellow Alarm
The system is receiving a “Far End Alarm Failure.” This failure
indicates that layer 1 and layer 2 protocols have been
established but the layer 3 protocol is not yet established. The
line cannot be used for service when a yellow alarm is detected.
Check the network cable and contact your service provider.

N - Normal
D - D Channel not established.

Check the network cable and contact your service provider.

N - Normal

2-5

MGC-25 Getting Started Guide

Table 2-1: Alarms Shown in the LCD Display Window

Alarm Type Description

Control
LAN errors

L - Link Down - There is no signal from the network.
N - Normal

T o retu rn to th e Main Me nu, use the left/right ( / ) buttons to highlight th e
OK option, and then press the Select ( ) button.

Net Status

The Net Status display lists all network links with their available statuses.
If there are no active alarms, selecting the Net Status option shows the System

Idle display.

Network statuses are described in Table 2-1.

IP Configuration

The IP Configuratio n function is available in the Main Menu and is displayed
automatically the first time you access the system.

The IP Configuration di splay shows t he IP add ress, Subnet Mask a nd Default
Gateway values of the system.

2-6

To modify these values, follow the instructions on page 3-1.

Chapter 2 - Hardware Description and Installation

To save the values and reset the system, use the left/right ( / ) buttons to
select OK, and then press the Select ( ) button.

Alternatively, to return to the Main Menu without saving changes, use the
left/right ( / ) buttons to select Cancel, and then press the Select ()

button.

The OK option appears only if a component has been modified.
When the cursor is on the first component of the IP address, you can press the
left arrow button to access the OK and Cancel options.

System Reset

The System Reset function is available from the Main Menu.

To reset the system, use the arrow buttons to select OK, and then press the
Select ( ) button.

To cancel, use the arrow buttons to select Cancel, and then press the Select
( ) button.

Manual System Reset

You can reset the system manually at any time by holding down the left ()
and right ( ) buttons sim ultaneously.

2-7

MGC-25 Getting Started Guide

Hardware Installation

Installing the MGC-25 in a Rack

There are two methods to install the system in a rack:

• Install brackets supplied by the rack manufacturer on each side of the

rack on which the MGC-25 is placed. Secure the system by fastening
four screws to the rack on the front panel.

Place the system on brackets that have been installed
according to rack manufacturer specifications

2-8

• Install a shelf supplied by the rack manufacturer. Place the MGC-25 on

top of the shelf. Secure the system by fastening four screws to the rack
on the front panel.

Place the system on a shelf that has been installed
according to rack manufacturer specifications

Placing the MGC-25 on a Desktop

Place the system on a secure, flat and clean surface and avoid placing
anything on top of the system.

Chapter 2 - Hardware Description and Installation

Connecting Cables

Connect the following cables:

• Power cable - insert the connector firmly into the socket so that almost

all of the narrow section of the connector is inserted

• ISDN PRI or T1-CAS cables (optional)

• LAN network cable (optional)

2-9

MGC-25 Getting Started Guide

• Control LAN cable (to the LAN network with MGC Manager PC)

Powering Up the System

1. Make sure the power cable is connected to the system and to a grounded
power outlet.

2. Press the power switch to “1” to start the system.

2-10

On the front panel of the MGC-25 the power indicator LED and the LCD
Display Window flash. The system startup may take upto five minutes.

Wait at le ast 10 secon ds bet ween turning the sy stem of f and turning it on. I f yo u
turn the system o f f an d then try to turn it on rig ht aw ay, the system will not allo w
powering up for one minute.

Initial System Setup

3

Initial IP

Configuration

Installing the

MGC Manager

Start ing the MGC

Manager

Defining an MCU

Connecting

to an MCU

Configuring the

Network Services

The MGC-25 requires basic configuration before you can start running
conferences.

Initial IP Configuration

The system is shipped with a default IP address: 129.254.4.8. Whenever the
system is turned on, the system checks the IP address. If the currently
defined IP address is 129.254.4.8, the system assumes that it has not been
configured and shows the IP Conf igurat ion paramet ers o n the LCD windo w.
You can now enter the IP address allocated to the MCU using the LCD and
the arrow keys.

To configure the IP address of the MGC-25:

1. Open the panel for the LCD as shown:

The IP Configuration is displayed.

3-1

MGC-25 Getting Started Guide

2. Start by modifying the IP Address.

3. Using the up/down buttons, modify the number. The number value range

4. After modifying a component, press the Right arrow button to move to

5. Repeat steps 2 to 4 to modify the remaining components of the IP

Using the Left/Right buttons, move to the desired number to modify.

Left/Right Buttons

is 0-255. To scroll through the numbers by tens, keep the button pressed.

Up/Down Buttons

the next component to modify. Press the Left arrow button to return to a
previous component.

address.

3-2

6. Press the Right arrow button to move to the Subn et Mask IP number. The
Subnet Mask is assigned values according to the IP address entered.
If you do not want to modify the Subnet Mask, press the Right arrow
button until you reach the Default Gateway number. If no additional
changes are required, skip to step 8.

7. Enter the IP address of the Default Gat eway if the MCU is conne cted t o a
network other than the one used by the PC running the MGC Manager.

8. After completing the modifications of all numbers, press the Right arrow
button ( ) until OK is selected, and then press the Select ( ) button.

A notification that the system will be reset is displayed.

9. Press the Select ( ) button to reset the system.

Installing the MGC Manager

To set up conferences and to control the MGC unit you must install the MGC

Initial IP

Configuration

Manager software on a PC. Up to 30 MGC Manager-enabled PCs can be
connected to each MGC-25. A single MGC Manager-enabled PC can manage
multiple MGC systems.

Chapter 3 - Initial System Setup

Installing the

MGC Manager

Start ing the MGC

Manager

Defining an MCU

Connecting

to an MCU

Configuring the

Network Services

During the installa tion, default Reservation templa tes are installed.

The MGC-25 is shipped with a default IVR Service, default Entry
Queue Service, and a default conference profile. For information
about restoring these services when upgrading MCU software, refer
to the MGC Administrator’s Guide, Chapter 5.

To install the MGC Manager software:

1. Insert the software CD into the CD drive.

2. On the Start menu, click Run.

The Run dialog box opens.

3. Type D:\SETUP (where D is the name of the CD drive), and then click

OK.
The installation wizard starts a nd the License Agreement window opens.

3-3

MGC-25 Getting Started Guide

4. Click Yes to agree to the terms of the agreement or No to exit the

5. Click Next.

installation.
If you clicked Yes, the Welcome window opens.

The User Information screen opens.

3-4

6. Enter your name and the name of your company in the appropriate
boxes.
For a standard installation, enter Polycom in the Serial box.

7. Click Next.
Follow the on-screen instructions to complete the installation process.