8. Troubleshooting
8.1 Symptom Codes :
CODE SYMPTOM COUNTERMEASURES
NP1
No Picture and No Sound
in TV mode.
z Make sure the Power cord and Antenna cable are
properly connected .
z Make sure the batteries in remote control are not
flat.
z Switch to TV source by pressing TV button.
z Select the correct signal source: “ANT” or “STD/
HRC/ IRC ” in OSD menu.
z Run “Auto Scan ” in OSD menu.
NP2
No Picture and No Sound
in video mode.
z Check the connection between the optional video
equipment and the TV.
z Press AV, SV, or CV button on the remote control to
select the corresponding video source.
NP3
TV is automatically turned
off.
z Check if the “SLEEP” timer is activated .
z Press POWER button to turn on the TV once again.
NP4
Screen appears “totally
snowy” in TV mode. After
10 min., it turns off
automatically.
z Check if Aerial cable is correctly connected.
z Press POWER button to turn on the TV again.
z Press CH Up/Down buttons to change channels.
No picture and and no Sound
NP5
Screen appears “No
Signal” in video mode.
After 10 min., it turns off
automatically.
z Check if Video Cable is correctly connected and
Video Device is normal.
z Press POWER button to turn on the TV again.
z Press AV, SV, or CV button on the remote control to
select the corresponding video source.
PP1
Double Images / Ghosts If the TV suffers interference from signals reflecting from
mountains or buildings , double-pictures or Ghosts will
occur.
z Adjust the Antenna’s location and direction
z Replace it with one with better directionality .
z Turn off or disconnect the booster if it is in use , as
the booster may be inappropriate.
PP2
Snowy picture and noisy
Sound
If snow totally blocks out the picture , there may be a
problem with the Antenna or Antenna Cable .
z Have the TV and Antenna been connected
properly ? Has the Antenna cable been damaged ?
z Is the Antenna pointing in the right direction ?
z Is the Antenna itself faulty ?
z Try using a booster , as signal transmission may be
low.
PP3
Distorted picture and
noisy sound
z Turn off or disconnected the booster if it is in use ,
as broadcast signals may be too strong.
Poor Picture
PP4
Dotted Lines / Stripes
in the picture.
If the TV or Antenna suffers interference from other
equipment , stripes or noise may appear in the picture.
z Keep the TV away from noise sources such as
personal computer , amplifier , cars, motorcycles or
hair-dryers.
z If the aerial suffers interference from a radio tower
or high-voltage wire , contact the local dealer.
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