Polar Club User Manual

USER MANUAL

Contents 2

GETSTARTED 6

Introduction to Polar Club 6

Polar Club App 6

Polar Club web service 6

Polar ecosystem 7

Requirements and recommended setup 7

Subscribe to Polar Club 8

Club account FAQs 9

Where is the Polar Club app available? 9

I don't want to use the Club community. What can I do? 9

SYSTEMMAINTENANCE 10

Settings in Polar Club app 10

Mirror your iPad to an external screen 11

Club appearance 11

Club heart rate zones 12

Send summary email 13

External screen view 13

Manage instructors 13

Invite instructors to the Club 13

Remove instructors 14

Add a heart rate sensor or fitness tracker 15

Heart rate sensor maintenance 19

Heart rate sensor batteries 19

Club community 20

Campaigns 20

Create a new campaign 20

During the campaign 22

Edit or remove the campaign 23

System maintenance FAQs 24

Is it possible to use the same iPad for customer sign-in and for running the classes? 24

Can club members use their own heart rate sensors? 24

Which heart rate sensors are compatible with Polar Club? 24

Is the Polar Club compatible with other manufacturers’ heart rate sensors? 25

CLASSES AND SCHEDULES 26

Manage class templates 26

Schedule classes 27

Schedule view 30

Classes and schedules FAQs 31

How many exercisers can be monitored during a class? 31

How many sessions can be running simultaneously? 31

What is the maximum length of a class? 31

TRAINING 32

Wearing the heart rate sensor 32

Signing up for classes 32

Online sign-up in the flow web service 32

Signing in through the app 34

Option 1: Sign up for classes 35

Option 2:Create a new Polar account and sign up for classes 36

Signing in automatically 37

How it works 37

Starting a class with the Polar Club app 38

Editing a participants maximum heart rate value 41

Editing a participant's maximum heart rate before the class 41

Updating a participant's maximum heart rate after the class 42

Functions during a class 43

Live view 43

Training summary 45

Training history in the Club app 47

Training summary emails 47

Training FAQs 48

What should I do, if the internet connection stops working during a class? 48

Can we use the Polar Club offline? 49

Polar Privacy 50

Polar Club – Fitness Club instructions 50

Polar Club – Exerciser instructions 50

GETSTARTED

INTRODUCTION TO POLAR CLUB

Polar Club is a heart rate based solution that brings gripping group exercise classes to fitness clubs. With heart rate training and fun rewards at the core of Polar Club, you’ll have club members pushing harder, feeling motivated and coming back for more.

Key features:

l Easy-to-use app for running group exercise classes. l With real-time feedback on the intensity of their classes, instructors have a chance to guide

exercisers individually, as well as a group.

l An easy way to help exercisers understand the benefits of heart rate based training at different

intensities and achieve their training goals.

l Motivates exercisers with both group and individual rewards, such as zone time or calorie

trophies.

l Allows for effective group exercise class scheduling and optimal workload planning, maximizing

employee productivity.

l The Polar Club app is compatible with several Polar heart rate sensors and fitness trackers. Please

see the list of compatible Polar heart rate sensors and fitness trackers on the support page.

POLAR CLUB APP

The Polar Club app makes running your classes a breeze. With the real-time heart rate based guidance, the instructor can easily seewho's keeping up with the class and steer the group to the right direction. At the end of the class, the group sees a summary of how they did.

In the Polar Club app, you can define the club settings, schedule classes and invite instructors.

Start by searching and downloading the Polar Club app from the App Store. Open the app, and sign in with your Polar Club account user name and password.

POLAR CLUB WEB SERVICE

On your home page in the Polar Club web service you'll find useful links to help you find information and get the most out of your Polar Club. On the club account page you can view and edit your club account data. Sign in with your Polar Club account at polar.com/club.

POLAR ECOSYSTEM

In addition to Polar Club, our Flow ecosystem offers a complete solution for you, your instructors as well as your club members to make their fitness dreams come true.

l Polar Flow web service:In Polar Flow web service at polar.com/flow, your club members can

conveniently see their personal training data and follow their progress.

l Polar Fitness Trackers:We offer a complete line of connected fitness trackers to help your club

members reach their goals, from weight loss to training for an event.

l Polar Coach:The freePolar Coach service makes it even easier for personal trainers to manage

and guide their clients to success. With the help of Polar Coach and Polar fitness trackers, personal trainers have access to their customers 24/7 activity data. See flow.polar.com/coach for more information.

REQUIREMENTS AND RECOMMENDED SETUP

Here’s an overview of what’s needed to run classes with Polar Club:

l Polar Club account l A computer with internet connection to access the Polar Club web service and the Polar Flow web

service

l iPad Air with iOS 10 or later, and reliable and fast mobile data or Wi-Fi connection l Polar Club app downloadable from the App Store l Compatible Polar heart rate sensors and straps. The Polar Club app is compatible with several

Polar heart rate sensors and fitness trackers. Please see the list of compatible Polar heart rate

sensors and fitness trackers on the support page.

Recommended setup

1. iPad for instructor use

With this iPad, the instructor starts the training session. It's also the instructor's window to the exercisers' heart rates during the session

2. Video projector or TV

If you want the exercisers to see their heart rates while training, attach this iPad to a video projector or TV with a compatible cable and/or adapter. If you want to useApple TV and AirPlay, follow iPad's guidance.

3. Online sign-up

Online sign-up gives your members the option to sign up for classes through the Flow web service up to one week beforehand. You can enable/disable the online sign up option in the Polar Club web service under Club settings.

4. One or two iPads for customer sign in at club reception

Consider having separate iPads for the members who already have a Polar account, and for the members who need to create a Polar account before signing in to classes. This way you avoid lines in the club reception and give the members more privacy to create their account.

SUBSCRIBE TO POLAR CLUB

1. Start by ordering the Polar Club account from the polar.com/club web page. Your subscription starts with a free 30 days trial period. You can cancel your subscription during the trial at any time without costs.

2. Choose the location of your club and then choose Register club.

3. Create a Polar account, or sign in if you already have one. If you have already created an account by signing up for one of Polar's web services or mobile applications, or when taking your product

into use, your user name and password are valid for Polar Club web service as well. You can sign up for Polar’s web services only once with the same email address. The user name is always your email address.

4. Club information: Fill in club information. The club email address entered here will be used by us to send you invoices and other information regarding your subscription.

5. Subscription details: Choose the payment type, and fill in the billing address if different from the prefilled club address. Read the Terms of Use, and accept them by selecting the checkbox.

6. Payment: Check the payment summary and details. After completing your subscription, you will be shown a subscription summary page where you can print the summary and proceed to your Club's home page.

7. An email will be sent to the club's email address, giving you instructions on how to get started. Your free 30 days trial period starts immediately.

CLUB ACCOUNT FAQS

WHERE IS THE POLAR CLUB APP AVAILABLE?

Go to polar.com/club to subscript to Polar Club. During the subscription process, you are going to choose your location from a drop-down list. You will be notified if Polar Club isn't available in your country yet.

I DON'T WANT TO USE THE CLUB COMMUNITY. WHAT CAN I DO?

As a club admin, you can remove your club's community through the community page. Removing the community also prevents online sign-ups, but you can still continue using the service by signing up exercisers with the Polar club app (iPad).

Removing community is permanent. If you remove your club's community, you can't start using

the community again without activating a new account with a different name.

SYSTEMMAINTENANCE

SETTINGS IN POLAR CLUB APP

In the Polar Club app, go to the More menu and choose Settings.

MIRROR YOUR IPAD TO AN EXTERNAL SCREEN

Use the slider at the bottom of the Settings view to enable or disablemirroring of your iPad screen. When mirroring is enabled, the screen content shown on your iPad is automatically mirrored to an external screen when you connect your iPad to a video projector or TV.

You need a suitable AV adapter and a cable to connect the iPad to a video projector or TV.

CLUB APPEARANCE

In the Polar Club app, go to the More menu and choose Settings > Club appearance.

Club appearance settings are visible for the club admin only.

1. Add Club logo: The club logo is shown on your club community page in the Polar Flow web service. You can also enable to show the club logo in the live view during classes. In the live view, your club instructors can enable or disable the logo from the cogwheel menu on the top righthand corner of the screen.

2. Add Welcome photo: Make the community page your own by adding a photo showcasing your club.

3. Club welcome text: Write a welcome text for your club members. They will see this text on the sign-in page of the Polar Club iPad app when they sign up for classes.

4. Club introduction: Write an introduction of your club. This text appears on your club community page in the Polar Flow web service.

CLUB HEART RATE ZONES

Change or restore heart rate zones. This setting affects how colors / heart rate percentages are shown during the training session.

Heart rate zone settings are visible for the club admin only.

SEND SUMMARY EMAIL

Use the slider to turn the feature on or off.

When the feature is on, and your club members have accepted Polar Club communication in their Polar Flow account (Settings > Privacy), your club members will receive a short training summary email every time they participate in a Polar Club training session

EXTERNAL SCREEN VIEW

View a test screen to adjust the colors on the external screen.

MANAGE INSTRUCTORS

INVITE INSTRUCTORS TO THE CLUB

1. To invite new instructors to your club, go to the Manage view in the Polar Club app, and choose Manage instructors.

2. Tap the plus icon. Write the instructors name and email address, and tap Invite.

3. Instructors will receive a welcome email with instructions on how to continue. They need to:

l Create their own Polar account at polar.com/club, and accept the invitation from your club

l If they already have a Polar account (created with the same email address that was used in the

invitation), they sign in to polar.com/club with their existing Polar account, and accept the invitation from your club.

REMOVE INSTRUCTORS

As a club admin, you can remove instructors from the club. Tap the instructor card in the Manage instructors view and choose Remove instructor.

If the instructor has classes scheduled, choose another instructor for scheduled classes, and tap Save.

Instructors can remove themselves from the club by tapping their own instructor card and choosing

Remove instructor.

ADD A HEART RATE SENSOR OR FITNESS TRACKER

You can add a new heart rate sensor or fitness tracker to your Flow account. Tap your instructor card and choose Add sensor. Activate the sensor by touching both contact points simultaneously.

REGISTER LENDABLE HEART RATE SENSORS

To see their heart rates on screen, exercisers need to wear a compatible Polar heart rate sensor or fitness tracker. They can use their personal devices, but you can also lend the heart rate sensor for them. In case you're planning to lend sensors for exercisers, you need to register the sensors in the Polar Club app.

1. In the Polar Club app, go to More > Manage sensors. In the Manage sensors view, you can add and remove lendable sensors, and see the last user for each sensor.

2. To add a new sensor, tap the plus icon.

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