Plextor PX-760A User Manual

Model PX-760A Internal ATAPI Drive

Model PX-760SA Internal SATA Drive

DVD±R DL (DOUBLE LAYER/DUAL LAYER),

DVD±R/RW, CD-R/RW DRIVE

INSTALLATION AND USERS MANUAL

March 2006

Plextor reserves the right to make improvements in the products

described in this manual at any time without prior notice.

Plextor makes no representation or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Further, Plextor
Corp. reserves the right to revise this manual and to make changes in

its content without obligation to notify any person or organization of

such revision or change.

This manual is copyrighted, all rights reserved. It may not be copied,

photocopied, translated, or reduced to any electronic medium or

machine-readable form without Plextor’s prior permission.

Manual copyright ©2006 Plextor Corp.

First edition, March 2006.

Licenses and Trademarks

Plextor, PlexTools, and the Plextor logo are registered trademarks of Plextor
Corp. All other licenses and trademarks are property of their respective owners.

Record Your Serial Number

For future reference, record the serial number and the TLA code (found
on your drive’s label) in the space provided below.

TLA/Firmware Revision Number

FEDERAL COMMUNICATIONS COMMISSION STATEMENT

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.

CAUTION: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.

CANADIAN DEPARTMENT OF COMMUNICATIONS
STATEMENT

This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.

This class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme a la norme NMB-003 du Canada.

LASER INFORMATION

These products have been designed and manufactured according to IEC 60825-1 on the
Safety of Laser products. This product comes under “Class 1 Laser Products.”

CAUTION: Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation exposure.

A Laser Caution Label is attached on the top of the internal drive model.
The laser beam emitted from the optical pickup is visible and invisible. Accordingly:

• Do not open the optical pickup housing.

• Obtain service only from Plextor-authorized personnel.

CAUTION: To disconnect the internal DVD/CD drive from an electrical current,
pull out the computer’s power plug.

PX-760 Installation and Users Manual iii

Top View of Internal Drive, Showing Caution Label Location

Detail of PX-760A and PX-760SA Laser Caution Labels

iv PX-760 Installation and Users Manual

Table of Contents

1. Getting Started ..............................................................................1

About this Manual...........................................................................1

Printing the Manual.....................................................................1

Meet Your PX-760..........................................................................2

What the PX-760 Does................................................................2

Features of the PX-760................................................................3

Minimum Configuration to Use the PX-760...............................7

What You Can Do with the PX-760............................................7

About Plextools Professional ..........................................................8

Precautions......................................................................................8

Where to Go From Here..................................................................9

2. Installing the PX-760A Internal ATAPI Drive.........................11

PX-760A Drive Features and Controls..........................................11

Front Panel—PX-760A Internal Drive......................................11

Rear Panel—PX-760A Internal Drive.......................................12

What Else Is In the PX-760A Box ................................................13

Save Your Box!.........................................................................14

PX-760A QuickStart Installation ..............................................15

Install the Bezel.............................................................................16

Mount the PX-760A Drive............................................................16

Open the Computer and Prepare for Installation...........................16

Determine Your Existing IDE Configuration................................17

Inspect Your Computer’s Cables...................................................18

Confirm That You Have an 80-Conductor IDE Cable..............19

Do You Have Cable Select?......................................................20

Do You Need a Power Cable?...................................................21

Set the Drive’s Mode Jumper........................................................21

Changing the Mode Jumper on Your PX-760A Drive..............22

Select an IDE Configuration .........................................................24

About Cable Select........................................................................29

Set the PX-760A for Multiword DMA (If Needed) ......................30

Mount the PX-760A Drive............................................................31

Record the Serial Number.........................................................31

Mount the Drive in the Computer .............................................31

PX-760 Installation and Users Manual v

Table of Contents

3. Installing the PX-760SA Internal SATA Drive ........................37

PX-760SA Drive Features and Controls ....................................... 37

Front Panel—PX-760SA Internal Drive................................... 38

Rear Panel—PX-760SA Internal SATA Drive......................... 39

What Else Is In the PX-760SA Box.............................................. 40

Save Your Box!.........................................................................40

Set the PX-760SA DMA Jumper (If Needed)...............................41

Mount the PX-760SA Drive .........................................................42

Record the Serial Number......................................................... 42

Mount the Drive in the Computer............................................. 42

4. Using Your PX-760.....................................................................47

What Media to Use .......................................................................47

DVD Media...............................................................................47

CD-ROM Media .......................................................................48

Tray Loading and Operation......................................................... 49

Handling DVD and CD Media..................................................49

Cleaning Discs..........................................................................50

Mounting Position......................................................................... 51

Playing DVDs............................................................................... 51

Writing to DVD Media.................................................................51

Specifying +R/RW or -R/RW................................................... 51

Writing to CD-R and CD-RW Media...........................................52

Using the LED Indicator...............................................................52

Switching to SpeedRead for Video Playback ...............................53

5. Maintenance and Troubleshooting............................................ 55

Cleaning the PX-760 Drive........................................................... 55

Upgrading Firmware.....................................................................56

Emergency Eject........................................................................... 57

Changing the Front-Panel Color................................................... 58

Troubleshooting............................................................................ 62

Make Sure the Drive Is Recognized..........................................62

Using the PX-760A Self-Test Diagnostics................................64

Using the PX-760SA Self-Test Diagnostics.............................68

6. Frequently Asked Questions...................................................... 71

Appendix A: PX-760 Specifications...............................................75

Specifications for All PX-760 Drives...........................................75

Specifications for the PX-760A Internal ATAPI Drive................84

Specifications for the PX-760SA Internal SATA Drive............... 87

vi PX-760 Installation and Users Manual

Table of Contents

Appendix B: Technical Support.....................................................89

How to Contact Plextor Technical Support...................................90

Before You E-mail or Call for Support.........................................90

Returns ..........................................................................................91

Contacting Plextor’s RMA Department....................................91

Packing Your Drive...................................................................91

Shipping Your Drive to Plextor.................................................92

Appendix C: Warranty...................................................................93

If You’re Outside the U.S. or Canada ...........................................94

Index.................................................................................................95

Notes...............................................................................................103

PX-760 Installation and Users Manual vii

Table of Contents

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viii PX-760 Installation and Users Manual

1. Getting Started

Congratulations! Thank you for purch a sing the Plextor® PX-760, a
reliable, high-performance recordable DVD and CD writer, rewriter, and
player. We appreciate the confidence you have shown in us. Our goal is
to put you—and keep you—on the leading edge of DVD and CD
technology.

About this Manual

Please read this manual carefully and keep it handy for easy reference.
Use the manual for installation, operation and troubleshooting. If your
drive needs service, see your dealer or call Plextor’s Technical Support
Department.

In this manual you should find all the information you need to
successfully install, operate and troubleshoot your drive. If you run into
a problem that doesn't seem to be covered, however, please contact us.

Appendix B: Technical Support” for the different ways you can

(See “
reach us.) You will be connected to our friendly, helpful band of tech
support engineers. What might seem like an uncooperative drive to you
could very well be a 30-second fix to them. But we will never know
unless you contact us.

Printing the Manual

This manual has been sized for viewing on a computer monitor screen.

To print a hard copy of this manual:

1. In Acrobat, select File | Print. You see the Print dialog box.

2. In the Print dialog box, choose the printer.

3. If you want to print on standard 8-1/2 x 11 paper, you can check the

Expand small pages to paper size box. This expands the manual’s
pages so they nearly fill up a standard-sized page.

4. When you have made your selections, click OK. The manual is

printed.

PX-760 Installation and Users Manual 1

Section 1: Getting Started

Meet Your PX-760

The PX-760 is a DVD ReWritable/CD ReWritable drive that provides
professional quality DVD and CD performance for writing, rewriting
and reading.

What the PX-760 Does

For DVDs, the PX-760:

• Writes DVD+R (recordable DVD, “plus” format) media at

up to 18X speed.

• Writes DVD+R DL (double layer) media at up to 10X speed.

• Writes DVD-R (recordable DVD, “dash” format) media at up

to 18X speed.

• Writes DVD-R DL (dual layer) media at up to 6X speed.

• Writes DVD+RW (rewritable DVD, “plus” format) media

at up to 8X speed. (Requires 8X media for 8X writing.)

• Writes DVD-RW (rewritable DVD, “dash” format) media

at up to 6X speed.

• Supports DVD+VR and DVD-VR format for read and write.

• Reads stamped DVD discs at up to 16X.

• Reads DVD-Video discs with CSS at up to 2X CLV.

• Supports DVD-RW DRT-DM (Distributed Real Time Defect

Management)

• Supports DVD+RW background format

For CDs, the PX-760:

• Writes to CD-R (recordable CD) media at up to 48X speed.

• Writes to CD-RW (rewritable CD) media at up to 24X speed.

• Reads all CD-ROM and CD-R data media at a maximum of 48X

speed.

• Reads CD-DA (audio), CD-RW data media, and CD-R audio media

at up to 40X speed.

• Reads CD-RW audio media at up to 32X speed.

2 PX-760 Installation and Users Manual

Section 1: Getting Started

Features of the PX-760

• Choice of interfaces:

 ATAPI interface: The PX-760A easily installs in virtually any

PC with an E-IDE ATAPI interface.

 Serial ATA interface: The PX-760SA takes advantage of the

benefits of the Serial Advanced Technology Attachment
interface, with its smaller, more flexible cables and faster

• High speed transfers:

• AUTOSTRATEGY: Writing technology for unknown media. When a

• PoweRec for CD-R, DVD+R, DVD-R, DVD+R DL, and

• Replaceable front panel: For mounting in any PC, you can change

• VariRec: Lets you change the write strategy to record at highest

• Silent Mode: Unique technology that sets the drive for super-silent

interface speed.

 The PX-760A supports data transfers via Ultra DMA66, DMA

Mode 2, and PIO Mode 4.

 The PX-760SA supports next-generation high speed transfers via

the Serial ATA 1.0 interface.

writable disc isn’t listed in the drive’s internal media catalog,
AUTOSTRATEGY automatically checks the disc and develops a
write strategy for it.

DVD-R DL media: Plextor Optimized Writing Error Reduction
Control (PoweRec) adjusts laser power and writing speed so they’re
at the optimum settings for that particular disc.

the front-panel bezel and tray door from beige to black in a few
moments.

quality on different types of discs. Also provides user adjustment of
the recording power above or below a default level. This adjustment
lets you customize the optimum laser power to your own needs.

operation. By controlling access speed, read/write speed, and tray
opening and closing speed, you reduce drive noise to a whisper.

PX-760 Installation and Users Manual 3

Section 1: Getting Started

• MMC compliance: Supports the MMC-4 command set.

• Flash memory: Allows upgrading the PX-760 to the latest firmware

revision (available from the Plextor web site) without opening the
computer or physically accessing the drive.

• Black tray: Reduces the effect of optical distortion by absorbing

reflections from the laser beam, enhancing read quality.

• Plug and Play: Supports Windows Plug and Play.

• CPRM support: The PX-760 supports Content Protection for

Recordable Media, so you can play CPRM copy-controlled media.

• Self-test diagnostics: The PX-760 has a self-test diagnostic function

for easy troubleshooting.

• PlexEraser: This data destruction utility makes a recorded disc

(CD-R, DVD+R, DVD-R) unreadable by overwriting the disc’s lead­in and user data sectors.

• Q-Check tests: The Plextor PX-760 achieves high-quality recording

on virtually any DVD or CD media. To see for yourself, use the Q­Check features to check laser operation or measure and display
characteristics of the media you’re using.

• Q-Check TA (Time Analyzer): The PX-760 supports time interval

analysis that shows a histogram of a disc’s lands and pits, a valuable
aid in assessing disc quality.

4 PX-760 Installation and Users Manual

Section 1: Getting Started

DVD Features

• Lossless linking for DVD+R/RW and DVD+R DL: Allows

DVD+RW discs to be edited and still play on DVD-ROM players.

• Zero Link for DVD-R/RW, DVD-R DL: Has 0 byte gap between

sessions so the discs are compatible with all players. This allows
DVD-RW discs to be edited and still play on DVD-ROM players.

• Double layer and dual layer DVD discs: Reads and writes DVD+R

DL (double layer) and DVD-R DL (dual layer) discs, so you can
burn up to 4 hours of high quality MPEG-2/DVD video on a single

8.5-gigabyte DVD disc.

• Wide DVD+R/RW and DVD-R/RW media compatibility: Compatible

with a wide range of DVD±R and DVD±RW media.

• Multiple DVD types: Supports DVD-ROM, DVD-Video, multi-

border, multi-session, DVD±VR, DRT-DM, for read and write.

• Versatile recording modes for DVD+R/RW: Including disc-at-once

(DAO), multi-session, and incremental write for DVD+R DL
(double layer) discs; DAO, multi-session, and incremental write for
DVD+R; and random access write and sequential write for
DVD+RW.

• Recording versatility for DVD-R/RW, too: Including sequential write

for DVD-R DL (dual-layer); DAO, incremental recording, multi­border recording for DVD-R; and DAO, multi-border recording,
incremental recording, restricted overwriting, and DRT-DM for
DVD-RW.

• SpeedRead: For DVD-Video discs equipped with CSS copy

protection, you can enable fast playback (SpeedRead) or leave at the
factory default for quiet video playback.

PX-760 Installation and Users Manual 5

Section 1: Getting Started

CD-R and CD-RW Features

• Variety of recording modes: Supports track-at-once, disc-at-once,

session-at-once, multi-session, and variable and fixed packet writing.

• Buffer Underrun Proof Technology: Eliminates buffer underrun

errors, so you can safely use your computer for other tasks while
you’re writing to a CD-R or CD-RW disc.

• Wide compatibility: Wide CD-R and CD-RW media compatibility.

• Orange Book compatibility: Compatible with Orange Book, Parts II

and III.

• OPC and ROPC: Optimum Power Control and Running Optimum

Power Control, which adjust the laser power for the optimum write
strategy.

• CD-TEXT, CD+G: Supports CD-TEXT and CD+G writing.

• GigaRec: Variable capacity recording that lets you change CD-R

disc capacity over a range from 60 percent to 130 percent of the
rated value. You can get much more data onto a CD. Or decrease
disc capacity while gaining improved audio quality.

• SecureRecording: Security protection that lets you make your CDs

readable only by persons with the correct passw or d.

• Overburn: Another way of burning more info rmation onto a CD—

audio up to 99 minutes 59 seconds in length, or a data disc up to 875
megabytes in capacity.

6 PX-760 Installation and Users Manual

Section 1: Getting Started

Minimum Configuration to Use the PX-760

Here’s what you’ll need in order to install and use the PX-760 drive.

• Computer: Pentium 4, 1.4-GHz or faster CPU.

• Minimum RAM: 256 MB.

• Interface:

 Model PX-760A requires an IDE ATAPI interface.
 Model PX-760SA requires a Serial ATA 1.0 interface that

supports the ATAPI command set.

• Hard disk size: To write to a CD in image mode (that is, to write an

image of a CD to your hard disk), you need 1 GB of free space. For a
DVD, 10 GB of free space is recommended. (For more accurate
guidelines, see the help files or documentation for the recording
software you’re using.)

• Operating System:

 Model PX-760A requires Windows XP, Windows XP 64-bit, or

Windows 2000.

 Model PX-760SA requires Windows XP, Windows XP 64-bit, or

Windows 2000.

What You Can Do with the PX-760

Just look at some of the things you can do with your PX-760:

• Record slide shows or digital video onto DVD+R DL, DVD-R DL,

DVD+R, DVD-R, DVD+RW and DVD-RW discs.

• Play DVD-ROM, DVD+R DL, DVD-R DL, DVD+R, DVD+RW,

DVD-R, and DVD-RW discs.

• Record data or audio onto writable or rewritabl e CD media.

• Play music CDs.

• Save photos and other images on rewritable or writable CDs.

• Create a CD or DVD “sneakernet” to share information with

colleagues—just use software to drag and dr op file s onto DVD+R,
DVD+RW, CD-R or CD-RW media, then continue adding files and
sharing the same disc.

• Archive images and video to DVD or CD.

• Master new software programs on DVD or CD.

PX-760 Installation and Users Manual 7

Section 1: Getting Started

About Plextools Professional

PlexTools® Professional is a powerful application software package that
lets you take full advantage of the CD/DVD functions of the PX-760
drive. When installed on your computer, this software lets you use your
Plextor PX-760 to burn CD-R, CD-RW, and DVD discs. It also lets you
take advantage of all the special features found in the Plextor PX-760
drive, including Q-Check tests, Secure Recording, GigaRec, and more.
For PlexTools Professional details and downl oads, see
http://www.plextools.com/.

Precautions

Like the rest of your computer system, your PX-760 requires reasonable
care in its installation and use.

• Keep the area around your drive clean from dust, smoke, and other

contaminants.

• Do not allow moisture or liquids, including water or cleaning fluids,

to touch the drive. Thinner, benzene, or alcohol-based solvents can
mar your drive’s surface.

• Do not drop or jolt the drive.

• Do not move, carry or transport a disc in the drive because this can

cause damage.

• Do not attempt to open the drive and service it yourself. Removing

the cover may expose you to harmful electrical voltages or the laser
beam. For your safety, entrust service to experienced service
personnel only.

• Keep your DVDs and CDs free of dirt or other contaminants, by

storing them in jewel cases. Use only industry-standard discs. Do not
insert dirty, warped, poorly balanced, or cracked discs into the drive.

8 PX-760 Installation and Users Manual

Section 1: Getting Started

• Do not clean discs using a circular motion. Instead, using a soft, dry

cloth, wipe gently in a radial motion; start at the center of the disc
and proceed to the outer edge.

• Do not attempt to clean your drive using solvent-based cleaners or an

air compressor.

• Do not attempt to clean your drive using a CD cleaning disc. These

discs can damage your drive permanently.

Where to Go From Here

• If you have a PX-760A internal ATAPI drive, see Section 2,

beginning on page

• If you have a PX-760SA internal drive with the Serial ATA

interface, see Section 3, beginning on page

11, to learn how to install your drive.

37, to install it.

PX-760 Installation and Users Manual 9

Section 1: Getting Started

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10 PX-760 Installation and Users Manual

2. Installing the

PX-760A Internal ATAPI Drive

This section explains how to physically install your PX-760A internal
ATAPI drive in your computer.

PX-760A Drive Features and Controls

Before proceeding, become familiar with the controls and features of
your Plextor drive. Match the parts of your drive to the illustrations
below.

Front Panel—PX-760A Internal Drive

Figure 1: Front panel of the PX-760A internal ATAPI drive

• LED indicator: Illuminated yellow for disc initializing, reading, and

ejecting. Illuminated amber for writing. (Blink rate indicates writing
speed.) Illuminated green during standby and when Buffer Underrun
Proof Technology is operational. Illuminated yellow, green and
amber when AUTOSTRATEGY is ope rat i o nal .

PX-760 Installation and Users Manual 11

Section 2. Installing the PX-760A Internal ATAPI Drive

• Emergency eject hole: If the automatic eject button does not work,

insert the emergency eject tool, paper clip, or other thin, rigid object
in this hole to eject tray. Turn OFF power before using this feature.

• Tray front door: Attached to tray drawer.

• Eject button: Push once to eject tray. Push again to insert the tray

back into the PX-760A. To prevent wear on the drive, always use the
eject button to insert the tray.

Rear Panel—PX-760A Internal Drive

Also familiarize yourself with the drive’s rear panel.

Figure 2: Rear panel of the PX-760A internal ATAPI drive

• Digital audio output connector: Outputs a digital stereo signal. Use

this to connect to a sound board that supports Sony/Philips Digital
Interface (SPDIF) or Digital-In.

• Analog audio output connector: Not used.

12 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

• Mode jumper: Use the mode jumper to select operation as an IDE

master or slave, or for cable select. In general, leave this jumper at
its factory setting, which is master; and ensure that any other device
on the bus is jumpered as slave.

• IDE cable connector: Connects to your computer’s IDE (ATAPI)

interface using 80-conductor Ultra cable.

NOTE: Although the PX-760A will operate with a 40-wire IDE cable, it
may not be able to write at 18X unless an 80-conductor IDE/ATA
cable is used.

• Power connector: Connects to your computer’s power supply to

provide DC +5 volts and +12 volts to the PX-760A.

What Else Is In the PX-760A Box

What you find in your Plextor box depends on what the company that
sold you the box put in—or took out—while the Plextor drive was in
their possession. Plextor currently sells the PX-760A drive in this
configuration:

• PX-760A DVD±R DL, DVD±R/RW and CD-R/RW drive

• Replacement front bezel (beige) and disc tray front panel

• 80-conductor IDE/ATA cable

• 1 piece of approved DVD+R media

• 4 mounting screws

• Emergency eject tool

• Spare jumper

• Plextor software disc with bundled PlexTools® Professional. Also

contains Roxio Easy Media Creator 7 Basic DVD Edition, and a
PDF of the PX-760 Installation and Users Manual.

• PX-760 Quick Installation Guide

PX-760 Installation and Users Manual 13

Section 2. Installing the PX-760A Internal ATAPI Drive

Save Your Box!

Be sure to save the box after you have installed your drive. The box
and its packaging material were designed and drop tested to ensure
your drive can endure rough treatment and still arrive in working
order. If you have to ship your drive back to Plextor, you’ll want to
send it in the original box. (For more details about returning your
drive to Plextor, see page 91.)

If the security sticker on top of your box is cut, there may be a good
reason: for example, a dealer may have added other components or
software. Carefully check the contents to ensure nothing has been
removed. If something is missing, contact the party from whom you
purchased the box for an explanation.

NOTE: This applies to the Plextor retail box. Your drive may have been
shipped in a different box with other contents, depending on whom you
purchased the drive from and what they included inside the box.

If your drive came pre-installed, some or all of the items above may
have been installed and may not be separately available. See the Plextor
web site for locations to purchase additional or replacement accessories.

14 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

PX-760A QuickStart Installation
For Experienced PC Users Only

If you’ve installed computer peripherals before, use this QuickStart
installation to get up and running quickly.

IMPORTANT NOTE: To ensure maximum writing speed, you must
connect the PX-760A to an 80-conductor IDE/ATA flat ribbon cable.
(This newer 80-conductor ribbon cable is physically interchangeable
with the 40-conductor cable found in older computers.) The Plextor­supplied cable is an 80-conductor cable.

Typical Scenario 1: You have a PC with an IDE interface installed,
you have Windows 2000 or XP, and you have nothing installed on
the secondary IDE port. What to do: Leave the PX-760A’s jumper
set to Master, attach it to the secondary IDE port, and go. Windows
will recognize the drive automatically.

Typical Scenario 2: You have a PC with an IDE interface installed,
you have Windows 2000 or XP, the primary IDE port already has
two devices connected and you have a CD-ROM installed on the
secondary IDE port. What to do: Change the CD-ROM to Slave,
leave the PX-760A’s jumper set to Master and attach the PX-760A to
the secondary IDE port. Windows recognizes the new drive
automatically.

If neither of these situations applies to you, or you’re not comfortable
with IDE installation, read the rest of this section for more detailed
installation instructions.

PX-760 Installation and Users Manual 15

Section 2. Installing the PX-760A Internal ATAPI Drive

Install the Bezel

If the PX-760A drive’s current front-panel color is suitable for your
computer, you can proceed to “

Mount the PX-760A Drive” below. But
if you want to change the bezel color, first install the ivory or the black
bezel and disc tray front panel as outlined under “
Panel Color” on page

58.

Changing the Front-

Mount the PX-760A Drive

Here’s an overview of what you’ll do to mount the drive:

1. Turn OFF your computer system.

2. Set the jumpers for your new PX-760A drive, if necessary.

3. Mount the drive into an available drive bay inside the computer

system.

4. Make all necessary cabling connections: IDE cable, power cable, and

audio cable.

5. Turn your compu ter system ON.

The following pages give more details for this procedure.

Open the Computer and Prepare for Installation

To determine whether your PX-760A will be a Master or a Slave, open
your computer and examine the IDE connections to the motherboard.

To open the computer:

1. Before proceeding, make sure the power to your computer and any

external peripherals is OFF and your computer is UNPLUGGED
from its power source.

16 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

2. Remove your computer’s cover, following the directions provided by

your computer’s manufacturer. Typically, this involves loosening or
removing several screws on the back panel of your computer and
sliding off the cover. See

Figure 3 for an example.

Figure 3: Removing a typical computer's cover

Determine Your Existing IDE Configuration

With your computer open, determine the existing IDE configuration.
You can do this by looking at the IDE ribbon cable (or cables—there
may be two) and seeing what is connected to them.

One end of the IDE cable connects to the IDE port on your computer’s
motherboard; and there are usually two other connectors for attaching
peripheral devices such as a hard disk, DVD or CD-ROM drive, or your
PX-760A drive. If there are two devices, one is configured as Master
and the other the Slave, as indicated by the position of jumpers on the
back of the drive.

If your computer is set up for Cable Select, or CSEL, both devices will
be jumpered as Cable Select. In older computer, this configuration
required a special Cable Select cable.

PX-760 Installation and Users Manual 17

Section 2. Installing the PX-760A Internal ATAPI Drive

If there are two IDE cables, one is for the primary IDE bus and the other
is for the secondary bus.

Before you install your PX-760A, your computer’s IDE configuratio n is
usually one of the following:

• Configuration A: Hard disks connected as Master and Slave devices

on primary IDE port; DVD or CD-ROM drive connected as the
Master device on secondary IDE port.

• Configuration B: Hard disk connected as Master device and DVD

or CD-ROM drive connected as Slave on the primary IDE port;
nothing connected to secondary IDE port.

• Configuration C: Hard disk connected as Master device on primary

IDE port; nothing connected to secondary IDE port.

• Configuration D: System uses special “Cable Select” cables; all

devices are jumpered for Cable Select.

Inspect Your Computer’s Cables

To ensure that it can write at maximum rated speed (18X), you should
make sure the PX-760A is connected to an 80-conductor IDE/ATA flat
ribbon cable. If you have an older computer, it may still be equipped
with a 40-conductor cable.

NOTE: Although the newer IDE/ATA cable has 80 conductors (wires), its
connectors have only 40 pins, so it’s physically interchangeable with the
older cable. And in fact, your PX-760A drive may work fine with a 40­conductor cable. But to ensure writing at maximum speed, it’s best to use
the newer 80-conductor cable, such as the one provided by Plextor. The
80-conductor cable cancels interference much better than the older
model, allowing faster data transfers.

CAUTION: The length of any IDE cable cannot exceed 18 inches.

18 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

Confirm That You Have an 80-Conductor IDE Cable

How can you tell? The 80-conductor cable is slightly wider than the
older 40-conductor version. The wires in the 80-conductor version are
narrower, too.

Figure 4: Comparing the older 40-conductor cable (top) to the new 80-

conductor type (bottom). Be sure to use the 80-conductor cable.

The extra IDE/ATA cable shipped with your PX-760A is the new 80­conductor version. So if you have an older 40-conductor cable, replace it
with the 80-conductor cable that came with your Plextor drive. (Or
purchase an 80-conductor IDE/ATA cable at an electronics supply
store.)

PX-760 Installation and Users Manual 19

Section 2. Installing the PX-760A Internal ATAPI Drive

Do You Have Cable Select?

Many computers from major m anufacturers use special Cable Select
cables. The Cable Select cable typically has markings that identify the
connectors for Master, Slave, and Motherboard.

Figure 5: If you have an older 40-conductor Cable Select cable (top),

replace it with the new 80-conductor cable (bottom).

If you have one of these older Cable Select cables, replace it with the
80-conductor IDE/ATA cable from Plextor. (All 80-conductor cables
that meet the ATA specifications also support Cable Select.) The
connector color identifies master and slave.

With the 80-conductor cable:

• The blue connector attaches to the computer motherboard or

controller.

• The gray connector is in the middle of the cable, and goes to any

slave (device 1) drive, if present.

• The black connector is at the opposite end from the host connector

and goes to the master drive (device 0), or to a single drive if only
one is used.

20 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

If you are unsure whether or not your system has a Cable Select cable
installed, either look at the cable or look at the jumpers on the existing
DVD-ROM or CD-ROM drive. If any device is jumpered as Cable
Select, then both devices on that cable must be jumpered that way.

Do You Need a Power Cable?

In most computers, you will find extra power connectors in the
computer ready for your use. When you open the computer, check the
cable running from your power supply to your hard disk drive and see if
it has extra connectors on it. If so, you can plug one of these into the
power connector found on the rear panel of the PX-760A.

If you do not find any additional connectors (either because they were
not supplied or they are all in use), you will have to buy a “splitter” or a
“Y-connector.” These can also be found at most retail and mail-order
computer stores.

Set the Drive’s Mode Jumper

You specify your drive's Master, Slave, or Cable Select setting before
installing it. You do this by changing the position of a jumper on the
mode jumper block at the rear of the drive.

Your drive ships from our factory with its mode jumper set to operate
the PX-760A as a Master. This will work in most custom system
configurations. If your computer is from a large OEM system
manufacturer such as IBM, Hewlett Packard/Compaq, Dell, or Gateway,
you will need to pay particular attention to whether the computer uses
the Cable Select scheme.

NOTE: The jumper configuration on the drive has priority over Cable
Select. So if the jumper of one device on a cable is set to Master, the
jumper of the other device must be set for Slave. In this case, location of
the devices on the cable is not important.

If you have only one device, it must be set to Master or Cable Select, and
it must be at the end of the cable.

PX-760 Installation and Users Manual 21

Section 2. Installing the PX-760A Internal ATAPI Drive

Changing the Mode Jumper on Your PX-760A Drive

The drive arrives from the factory with its mode jumper set to Master.
(A function is ON if the jumper is installed and OFF if the jumper is
removed.)

Figure 6: Factory settings for mode jumper at the rear

of the PX-760A drive

Changing to a Master, Slave, or Cable Select

The Master/Slave/Cable Select setting for the drive is determined by the
mode jumper. The jumper is placed over one of the sets of mode pins.
To change the drive from Master to Slave or to Cable Select, you must
move the jumper.

22 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

For example, to change the drive to be a Slave, move the jumper to the
middle set of mode pins, leaving the other pins uncovered. To change
the drive for Cable Select, move the jumper to the left set of mode pins.

Note that if any device is jumpered as Cable Select, then both devices
connected to that cable must be jumpered as Cable Select. (And if
you’re not using the newer 80-conductor IDE/ATA cable, the cable you
use must be a special Cable Select cable.)

Changing Jumper Settings

• To remove a jumper, pull it off with your fingers or a pair of needle-

nose pliers.

• To install a jumper, push it onto the jumper pins.

CAUTION: Ensure power to the drive is OFF before installing or
removing a jumper.

Figure 7: Install the mode jumper across vertical pairs of pins

CAUTION: Install the mode jumper across the pins as shown (vertically).
Do not connect one pin switch to another by installing the jumper
lengthwise (horizontally). Doing so could result in damage to the drive.

PX-760 Installation and Users Manual 23

Section 2. Installing the PX-760A Internal ATAPI Drive

Select an IDE Configuration

Set the PX-760A’s jumper and cable it according to the desired
configuration. Keep these rules in mind:

• For best DVD±RW and CD-RW performance, try to connect th e

PX-760A to the IDE port that is not connected to the hard disk drive
or to a DVD or CD-ROM drive. In most cases, this will be the
secondary IDE port.

• For best results, set the PX-760A to be the Master, if possible.

• If you have only one device on a cable, always set its jumper as the

Master, never as the Slave.

A

Before PX-760A

Installation

Hard disks connected as
Master and Slave devices on
primary IDE port; DVD-ROM or
CD-ROM drive connected as
Master device on secondary
IDE port.

How to Install the

PX-760A

Remove the DVD-ROM or
CD-ROM drive, change it to
Slave, and re-connect it to the
secondary IDE port.

Set the mode jumper to Master,
and connect the PX-760A as
Master device to the secondary
IDE port.

Figure 8. How to install the PX-760A if your computer is originally

set up in configuration A

24 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

NOTE: The configuration shown in Figure 8 can make it very difficult to
write from the DVD or CD drive to the PX-760A at maximum rated speed
using “on-the-fly” copying.

System configuration and performance will make a big difference.
Depending on how fast the DVD or CD-ROM drive can stream data to
the PX-760A, it may not be fast enough to keep the buffer full. In this
case, the buffer may become empty and a buffer underrun error may
occur. However, because it is equipped with Buffer Underrun Proof
Technology, your PX-760A can still make successful copies if you use
software that supports this feature. (All software shipped with PX-760A
drive retail kits supports Buffer Underrun Proof Technology.)

If you still have problems writing with this configuration, use the image
writing method (that is, write an image to your hard drive, then write that
image onto the DVD±R/RW or CD-R/RW media), or record at a lower
speed. We also recommend that DMA be enabled on your computer, if
your system supports it.

PX-760 Installation and Users Manual 25

Section 2. Installing the PX-760A Internal ATAPI Drive

B

Before PX-760A

Installation

Hard disk connected as Master
device, and CD-ROM or DVD­ROM drive connected as Slave

How to Install the

Set the mode jumper to Master,
and connect the PX-760A as

Master to secondary IDE port.
on the primary IDE port;
nothing connected to
secondary IDE port.

PX-760A

Figure 9. How to install the PX-760A if your computer is originally

set up in configuration B

26 PX-760 Installation and Users Manual

C

Before PX-760A

Installation

Hard disk connected as Master
device on primary IDE port;
nothing connected to
secondary IDE port.

Section 2. Installing the PX-760A Internal ATAPI Drive

How to Install the

PX-760A

Set the mode jumper to Master,
and connect the
PX-760A as Master to
secondary IDE port.

Figure 10. How to install the PX-760A if your computer is originally

set up in configuration C

PX-760 Installation and Users Manual 27

Section 2. Installing the PX-760A Internal ATAPI Drive

D

Before PX-760A

Installation

System uses special Cable
Select cables; all devices are
jumpered for Cable Select.

How to Install the

Set the PX-760A’s mode

jumper to CSEL, and connect

the drive to the end of the cable

from the computer’s IDE

interface connector.

PX-760A

Figure 11: How to install the PX-760A if your computer is originally

set up in configuration D

28 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

About Cable Select

The Cable Select jumper position sets the PX-760A drive to use the
CSEL signal from the IDE interface for configuration purposes. This
signal automatically selects the correct Master/Slave setting for the
drive.

Figure 12: Configuring the PX-760A drive for Cable Select

To use CSEL, you must have:

• A computer that supports CSEL.

• An IDE cable that supports CSEL (Cable Select). The 80-conductor

IDE/ATA cable from Plextor supports CSEL.

PX-760 Installation and Users Manual 29

Section 2. Installing the PX-760A Internal ATAPI Drive

Set the PX-760A for Multiword DMA (If Needed)

Your PX-760A ships from the factory with the drive set to Ultra DMA.
This setting should work in most cases, so you don’t have to do anything
more.

With some personal computers (usually older ones) that do not have an
Ultra DMA IDE chipset, the computer may “hang” or crash with the
PX-760A set to the default Ultra DMA setting.

If this happens, change the PX-760A to multiword DMA mode by
adding the spare jumper to the mode jumper pins. Add it this way:

• If your drive is set to be Master, add the second jumper to the CSEL

pins.

• If your drive is set to be a Slave, add the second jumper to the CSEL

pins.

• If your drive is set for Cable Select, add the second jumper to either

Master or Slave pins.

Figure 13: Add a second jumper if you need to

30 PX-760 Installation and Users Manual

change to multiword DMA

Section 2. Installing the PX-760A Internal ATAPI Drive

Mount the PX-760A Drive

Before proceeding to install the PX-760A drive in your personal
computer, double-check your jumper setting.

Record the Serial Number

Record the serial number and TLA number of your drive before you
install it.

Mount the Drive in the Computer

You can mount your internal drive in any available bay. You must
remove the small panel that covers the bay that you want to use.

NOTE: The drive can be mounted horizontally or vertically

If you don’t have an empty bay, remove the existing IDE DVD-ROM or
CD-ROM drive and install the PX-760A.

You must make a minimum of two cable connections to your PX-760A.
The two cable connections that you must make are:

• IDE cable

• Power cable

There is also an optional digital audio cable connection. Make this
connection if the sound board is equipped with SPDIF or Digital-In and
you wish to use the digital audio output from your PX-760A.

To mount the PX-760A drive:

1. Make sure the power to your computer and any external peripherals

is turned OFF and your computer is UNPLUGGED from its power
source.

2. If you haven't already removed the cover from your computer,

remove it now, following the directions provided by your computer’s
manufacturer. Typically, this involves loosening or removing several
screws on the back panel of your computer and sliding off the cover.

Figure 3 for details.

See

PX-760 Installation and Users Manual 31

Section 2. Installing the PX-760A Internal ATAPI Drive

3. Remove the cover panel from the bay that will hold the drive. To

remove the cover panel, pop it out by pressing outward lightly. (In
some older computers, you may have to remove screws that hold the
panel in place.)

Figure 14: Removing the cover panel from a bay

4. Determine if you must install mounting rails on the sides of your

drive. To do so, insert the drive into the open bay. If the drive fits
tightly with little or no clearance on either side of the drive, you will
not have to use mounting rails. The drive can be mounted directly
into your computer. Go to step 6.

NOTE: Plextor does not provide rails. If you need rails, you can
obtain them from the computer manufacturer or from a computer
supply retail or mail-order store.

5. If you must use mounting rails, fasten the rails to the lower pair of

holes as shown in

Figure 15. (In some instances, you may need to
fasten the rails to the upper set of holes.) After fastening the rails,
check their positioning by sliding the drive into the bay before you
mount the drive or connect any cables.

32 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

CAUTION: Be sure not to mistake the inner and outer face of the rail
when attaching. Typically, the smooth side of the rail faces away from
the drive’s chassis.

Figure 15: Installing mounting rails (if needed)

6. Plug one connector of the 80-conductor IDE/ATA cable into the IDE

connector on the rear panel of the drive before you insert the drive
into your computer. Then thread the cable through the front of the
open bay and back toward the motherboard. The drive should slide
smoothly into the bay. If it does not, check for obstructions in the
bay and ensure the side rails are attached properly.

7. If not already connected, attach the other end of the IDE ribbon cable

to the connector on the motherboard.

PX-760 Installation and Users Manual 33

Section 2. Installing the PX-760A Internal ATAPI Drive

Figure 16: Connect one end of the IDE cable to the motherboard and

the other end to the drive. If your Plextor drive is the only device on

the cable, attach it at the end of the cable, leaving the

CAUTION: With some IDE ribbon cables, it is easy to accidentally
plug your IDE cable upside down into both your drive and the
motherboard. Be sure you match the red stripe along one side of the
IDE cable to Pin 1 on the motherboard and Pin 1 on the drive. (Pin 1
on the drive is closest to the power connector.) Note that each
connector on most ribbon cables also has a “key” in the middle. This
key should fit into a slot in the middle of each connector of the
motherboard, your PX-760A drive, and any other internal IDE
peripherals.

center connector free.

8. Double-check your work. You must ensure the side of the IDE cable

with the red stripe is matched to Pin 1 on the interface board and on
the drive.

CAUTION: In the case of only one IDE device, you must make
certain that one end of the cable is always connected to the IDE
connector on the motherboard. The other end of the connector must
be connected to a device. The end connector of the cable should
never be left unconnected.

9. Connect a power cable from the computer to the power connector

(DC INPUT) of the drive. In most computers, you will find free
power connectors that are ready for your use.

CAUTION: The power connector on the cable and the receptacle on
the drive are keyed. Do not force the power connector into the drive,
or the drive and/or the computer may be damaged.

34 PX-760 Installation and Users Manual

Section 2. Installing the PX-760A Internal ATAPI Drive

Figure 17: Cable connections for an internal IDE drive

10. Connect a digital audio cable if your sound board is equipped with

the Sony/Philips Digital Interface (SPDIF) or Digital-In, and you
wish to use the digital audio output from your PX-760A. This cable
runs from the digital audio output connector pins on the PX-760A
back panel to the sound board. (This cable is not supplied by
Plextor.)

11. Mount the PX-760A drive in the computer using the four screws that

were supplied with your drive. Use only these screws.

CAUTION: Do not mount your drive in your computer using screws
other than those supplied by Plextor. You may damage the drive if
you insert screws that are too long or the wrong thread type.

This completes the installation procedure. Go to “Section
PX-760” on page

47 to see how to use your PX-760A drive.

4. Using Your

PX-760 Installation and Users Manual 35

Section 2. Installing the PX-760A Internal ATAPI Drive

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36 PX-760 Installation and Users Manual

3. Installing the

PX-760SA Internal SATA Drive

This section explains how to physically install your PX-760SA internal
Serial ATA drive in your computer. The steps are as follows:

1. Turn OFF your computer system.

2. Mount the drive into an available drive bay inside the computer

system.

3. Make the cabling connections: Serial ATA cable and power cable.

4. Turn your compu ter system ON.

The following pages give more details for this procedure.

NOTE: Your computer’s SATA connection must support the ATAPI
command set. Some computer motherboards have SATA RAID
(Redundant Array of Independent Discs) chipsets that do not support the
ATAPI command set used by optical disc drives, or that do not have
BIOS settings to enable IDE/ATAPI functions. If you are unsure, consult
your motherboard manual or vendor web site for compatibility, BIOS
versions, and BIOS settings. And check the Plextor PX-760SA
motherboard compatibility listing at
http://www.plextor.com/english/support/support_compatability.html

PX-760SA Drive Features and Controls

Before proceeding, become familiar with the controls and features of
your Plextor drive. Match the parts of your drive to the illustrations
below.

PX-760 Installation and Users Manual 37

Section 3. Installing the PX-760SA Internal SATA Drive

Front Panel—PX-760SA Internal Drive

Figure 18: Front panel of the PX-760SA internal SATA drive

• LED indicator: Illuminated yellow for disc initializing, reading, and

ejecting. Illuminated amber for writing. (Blink rate indicates writing
speed.) Illuminated green during standby and when Buffer Underrun
Proof Technology is operational. Illuminated yellow, green and
amber when AUTOSTRATEGY is ope rat i o nal .

• Emergency eject hole: If the automatic eject button does not work,

insert the emergency eject tool, paper clip, or other thin, rigid object
in this hole to eject tray. Turn OFF power before using this feature.

• Tray front door: Attached to tray drawer.

• Eject button: Push once to eject tray. Push again to insert the tray

back into the PX-760SA. To prevent wear on the drive, always use
the eject button to insert the tray.

38 PX-760 Installation and Users Manual

Section 3. Installing the PX-760SA Internal SATA Drive

Rear Panel—PX-760SA Internal SATA Drive

Also familiarize yourself with the drive’s rear panel.

Figure 19: Rear panel of the PX-760SA internal SATA drive

• SATA cable connector: Connects to your computer’s SATA

interface using a 7-pin SATA interface cable.

• Power connector: Connects to your computer’s 15-pin SATA

power cable to provide DC +5 volts and +12 volts to the PX-760SA.

NOTE: If your computer has only 4-pin power connectors, use the
SATA power cable adapter to connect to the 15-pin power connector
on the PX-760SA.

• Self-test/DMA jumper: Leave this jumper off for normal operation.

 When the jumper is installed, the PX-760SA drive runs in

PIO/multiword DMA mode.

 When the jumper is installed and you hold down the eject button

during computer startup, the drive’s self-test diagnostic routine is
initiated.

PX-760 Installation and Users Manual 39

Section 3. Installing the PX-760SA Internal SATA Drive

What Else Is In the PX-760SA Box

What you find in your Plextor box depends on what the company that
sold you the box put in—or took out—while the Plextor drive was in
their possession. Plextor currently sells the PX-760SA drive in this
configuration:

• PX-760SA DVD±R DL, DVD±R/RW and CD-R/RW drive

• Replacement front bezel (beige) and disc tray front panel

• 7-pin SATA interface cable

• 4-pin-to-15-pin SATA power cable adapter

• 1 piece of approved DVD+R media

• 4 mounting screws

• Spare jumper

• Emergency eject tool

• Plextor software disc with bundled PlexTools® Professional. Also

contains Roxio Easy Media Creator 7 Basic DVD Edition and a PDF
of the PX-760 Installation and Users Manual.

• PX-760 Quick Installation Guide

Save Your Box!

Be sure to save the box after you have installed your drive. The box
and its packaging material were designed and drop tested to ensure
your drive can endure rough treatment and still arrive in working
order. If you have to ship your drive back to Plextor, you’ll want to
send it in the original box. (For more details about returning your
drive to Plextor, see page 91.)

If the security sticker on top of your box is cut, there may be a good
reason: for example, a dealer may have added other components or
software. Carefully check the contents to ensure nothing has been
removed. If something is missing, contact the party from whom you
purchased the box for an explanation.

NOTE: This applies to the Plextor retail box. Your drive may have been
shipped in a different box with other contents, depending on whom you
purchased the drive from and what they included inside the box.

40 PX-760 Installation and Users Manual

Section 3. Installing the PX-760SA Internal SATA Drive

If your drive came pre-installed, some or all of the items above may
have been installed and may not be separately available. See the Plextor
web site for locations to purchase additional or replacement accessories.

Set the PX-760SA DMA Jumper (If Needed)

Your PX-760SA ships from the factory with no DMA jumper installed.
(The pins are empty.) The empty pins mean the drive is set to Ultra
DMA. This setting should work in most cases, so you don’t have to do
anything more.

With some personal computers that do not have an embedded non-RAID
Serial ATA chipset, the computer may “hang” or crash with the PX­760SA installed. If this happens, change the PX-760SA to multiword
DMA mode by installing the spare jumper across the two DMA jumper
pins.

Figure 20: Add the PX-760SA DMA jumper if you need to change

from Ultra DMA (default) to multiword DMA

Adding the jumper also configures the PX-760SA for self-test. See

Using the PX-760SA Self-Test Diagnostics” on page 68 for more

“
details.

PX-760 Installation and Users Manual 41

Section 3. Installing the PX-760SA Internal SATA Drive

Mount the PX-760SA Drive

Before proceeding to install the PX-760SA drive in your personal
computer, make sure you have all the cables you’ll need.

Record the Serial Number

Note the serial number and TLA number of your drive, and record those
numbers.

Mount the Drive in the Computer

You can mount your internal drive in any available bay. You must
remove the small panel that covers the bay that you want to use.

NOTE: The drive can be mounted horizontally or vertically

If you don’t have an empty bay, remove the existing DVD-ROM or CD­ROM drive and install the PX-760SA.

You must make two cable connections to your PX-760SA. The two
cable connections that you must make are:

• SATA cable

• Power cable

To mount the PX-760SA drive:

1. Before proceeding, make sure the power to your computer and any

external peripherals is OFF and your computer is UNPLUGGED
from its power source.

2. Remove your computer’s cover, following the directions provided by

your computer’s manufacturer. Typically, this involves loosening or
removing several screws on the back panel of your computer and
sliding off the cover. See the illustration below for an example.

42 PX-760 Installation and Users Manual

Section 3. Installing the PX-760SA Internal SATA Drive

Figure 21: Removing a typical computer's cover

3. Remove the cover panel from the bay that will hold the drive. To

remove the cover panel, pop it out by pressing outward lightly. (In
some older computers, you may have to remove screws that hold the
panel in place.)

Figure 22: Removing the cover panel from a bay

PX-760 Installation and Users Manual 43

Section 3. Installing the PX-760SA Internal SATA Drive

4. Determine if you must install mounting rails on the sides of your

drive. To do so, insert the drive into the open bay. If the drive fits
tightly with little or no clearance on either side of the drive, you will
not have to use mounting rails. The drive can be mounted directly
into your computer. Go to step 6.

NOTE: Plextor does not provide rails. If you need rails, you can
obtain them from the computer manufacturer or from a computer
supply retail or mail-order store.

5. If you must use mounting rails, fasten the rails to the lower pair of

holes as shown in the illustration below. (In some instances, you may
need to fasten the rails to the upper set of holes.) After fastening the
rails, check their positioning by sliding the drive into the bay before
you mount the drive or connect any cables.

CAUTION: Be sure not to mistake the inner and outer face of the rail
when attaching. Typically, the smooth side of the rail faces away from
the drive’s chassis.

Figure 23: Installing mounting rails (if needed)

44 PX-760 Installation and Users Manual

Section 3. Installing the PX-760SA Internal SATA Drive

6. Plug one connector of the 7-pin SATA interface cable into the SATA

connector (the right-hand connector) on the rear panel of the drive
before you insert the drive into your computer. Then thread the cable
through the front of the open bay and back toward the motherboard.
The drive should slide smoothly into the bay. If it does not, check for
obstructions in the bay and ensure the side rails are attached
properly.

Figure 24: Cable connections for an internal SATA drive

NOTE: Your computer’s SATA connection must support the ATAPI
command set. Some computer motherboards have SATA RAID
(Redundant Array of Independent Discs) chipsets that do not support
the command set used by optical disc drives, or that do not have
BIOS settings to enable IDE/ATAPI functions. If you are unsure,
consult your motherboard manual or vendor web site for compatibility,
BIOS versions, and BIOS settings. And check the Plextor PX-760SA
motherboard compatibility listing at
http://www.plextor.com/english/support/support_compatability.html

PX-760 Installation and Users Manual 45

Section 3. Installing the PX-760SA Internal SATA Drive

7. If not already connected, attach the other end of the 7-pin SATA

interface cable to the Serial ATA connector on the computer
motherboard (or on a PCI board, if that is how the Serial ATA
interface is provided in your computer). When connecting the Serial
ATA cable, note that cable connectors are keyed, and will fit only
one way. For example, the initials “SATA” on the cable connector
should be up.

8. Connect a power cable from the computer to the power connector of

the drive. In most computers, you will find free power connectors
that are ready for your use.

 If your computer is equipped with 15-pin SATA power cables,

you can connect a power cable directly to the PX-760SA drive.

 If your computer’s power cables have only 4-pin power

connectors, use the 4-pin SATA power cable adapter that came
with your PX-760SA drive.

CAUTION: The power connector on the cable and the receptacle on
the drive are keyed. Do not force the power connector into the drive,
or the drive and/or the computer could be damaged.

9. Mount the PX-760SA drive in the computer using the four screws

that were supplied with your drive. Use only these screws.

CAUTION: Do not mount your drive in your computer using screws
other than those supplied by Plextor. You may damage the drive if
you insert screws that are too long or the wrong thread type.

This completes the installation procedure. Go on to the next section to
see how to use your PX-760SA drive.

46 PX-760 Installation and Users Manual

4. Using Your PX-760

This section explains how to use your PX-760 drive and how to load,
handle and care for your DVDs and CDs.

What Media to Use

Use the right media! Your PX-760 drive's capabilities change depending
on which type of compact disc you use.

DVD Media

DVD recordable media is available in two different, non-compatible
formats:

• DVD+R, DVD+R DL (double layer) and DVD+RW

• DVD-R, DVD-R DL (dual layer) and DVD-RW

Your PX-760 can read and write either media format, in single layer or
double layer media. It supports all these types of DVD media:

• Digital Video Discs: You can immediately play pre-recorded DVD

discs, including movies and other DVDs.

• DVD+R DL, DVD-R DL, DVD+R, DVD-R: Recordable DVD.

You can record on these discs, but only once. You can also read
them.

• DVD+RW, DVD-RW: ReWritable DVD. You can record and re-

record (up to 1,000 times) on these discs. You can also read them.

Figure 25: The logo identifies the type of DVD media

With double layer media, you don’t need to turn the disc over to record
on side 2.

PX-760 Installation and Users Manual 47

Section 4. Using Your PX-760

CD-ROM Media

In addition, you can use these types of CD media:

• CD-ROM: You can immediately play or read prerecorded compact

discs, such as audio CDs and data discs.

• CD-R: Recordable CD. You can record on these discs, but only

once. You can also read them.

• CD-RW: Normal Speed, High Speed, and Ultra Speed ReWritable

CD. These discs support recording and re-re cording (up to 1,000
times). You can also read them.

To achieve a certain writing speed, you must use the appropriate media.
To achieve 48X CD-R writing speed you must use certified 48X media;
and to achieve 24X CD-RW writing speed you must use Ultra Speed
CD-RW media.

Remembe r:

• Using Normal Speed CD-RW discs (that is, NS-RW media) you can

rewrite at 4X.

• Using High Speed CD-RW discs (HS-RW media), you can rewrite at

10X.

• Using Ultra Speed CD-RW discs (US-RW media) in this drive, you

can rewrite at up to 24X.

You can write to Ultra Speed CD-RW discs only on drives that support
this media. Drives that are capable of writing to Ultra Speed ReWritable
media, such as the Plextor PX-760, are identified by a “Compact Disc
ReWritable Ultra Speed” logo.

Figure 26: The logo also identifies the type of CD-RW media

See the Plextor web site at

www.plextor.com for the latest list of

recommended media for the PX-760.

48 PX-760 Installation and Users Manual

Section 4. Using Your PX-760

Tray Loading and Operation

To load and unload the tray:

1. While the drive is powered up, push the eject button on the front

panel. The tray drawer slides out in 3–4 seconds.

Figure 27: Loading the tray

2. Lay a CD or DVD disc in the depression in the tray, label side up.

3. Press the eject button again and the tray will slide shut within

seconds.

NOTE: Always use the eject button to close the tray in a smooth and
secure manner. Closing the tray by pressing the front of the drawer using
your hand is not recommended and risks damage or premature wearing
of the mechanism.

Handling DVD and CD Media

Take care when handling blank CD and DVD media. Dust, scratches,
and fingerprints on either side of the disc can cause write errors during
recording. When picking up or holding blank media you can either place
your fingers along the outer edge of the disc, or place one finger through
the center hole and one finger on the outer edge. Once you have finished
creating a disc, label it by writing on the top using permanent ink.

CAUTION: We recommend using a “non-toxic” marker, such as a
Sharpie® pen, that conforms to the ASTM D-4236 standard. Some
permanent markers will damage the media. Also, do not press too hard
when writing on the disc.

PX-760 Installation and Users Manual 49

Section 4. Using Your PX-760

NOTE: We do not recommend placing self-sticking CD-R labels on the
disc. The weight of the label may unbalance the disc and cause write
errors during recording or read errors during reading. Also, attempting to
remove the label may permanently damage the disc.

Cleaning Discs

For proper read and write performance, your discs must be clean. Trying
to record on a dirty disc may result in a failed session and ruin the disc.

To clean the disc, wipe the disc using a clean, soft cotton cloth to
remove surface dirt such as fingerprints. Use a straight-line motion,
wiping from the center out. Do not wipe the disc in a circular motion.

Figure 28: Wipe the disc from the center outward

HINT: Keep your frequently used discs in jewel cases at all times to
prevent them from becoming dirty or damaged.

50 PX-760 Installation and Users Manual

Section 4. Using Your PX-760

Mounting Position

You can operate your PX-760 drive in either a horizontal or a vertical
position.

Playing DVDs

To play a digital video disc, insert the DVD as you would any other
disc. The drive plays both single layer and double layer discs.

The first time: A code on each DVD allows it to be played only on
players designed for a certain regional area, such as North America,
Europe, etc. When the drive ships from the factory there is no region
code set. The first time a DVD that has a region setting is inserted into
the drive, the drive is automatically set to that region code.

If you later insert a DVD with a different region code, you are prompted
to either accept changing the new region code or not. If you don’t accept
the change, then that DVD will not play. If you do accept the change,
then the region code setting is changed. But remember: you can change
the drive’s region code only 5 times. After that, you can’t change it any
more.

Writing to DVD Media

You need special software that supports writing to DVD+R, DVD+R
DL, and DVD+RW discs; or to DVD-R DL, DVD-R an d DVD-RW
discs.

Specifying +R/RW or -R/RW

You don’t need to specify whether to write to +R/RW or -R/RW. The
selection is automatically made for you, based on the media you insert in
the drive.

PX-760 Installation and Users Manual 51

Section 4. Using Your PX-760

Writing to CD-R and CD-RW Media

In conjunction with your drive, mastering and packet writing software
allows you to write audio, video, data, or other information to writable
(CD-R) or rewritable (CD-RW) media. The PX-760 writes to all types
of CD-RW media.

Using the LED Indicator

The color and blink rate of the front-panel LED indicator give you
information about the drive’s operation.

When you are writing to a CD-R or CD-RW disc, the color and blink
rate of the front-panel LED indicator indicate the speed of writing, as
follows:

Operation

No disc – Off –
Eject Yellow On –
Loading – Off –
Initialize Yellow On –
Standby Green On –
Read Yellow On –
DVD write,
8X and higher
DVD write,
4-7X
DVD write,
less than 4X
CD-R write,
32X and higher
CD-R write,
16-31X
CD-R write,
less than 16X
CD-RW write,
24X

LED color

Amber Blink 40ms
Amber Blink 80ms
Amber Blink 150ms
Amber Blink 40ms
Amber Blink 80ms
Amber Blink 150ms
Amber Blink 40ms

On/Off/Blink Blinking

interval

52 PX-760 Installation and Users Manual

Section 4. Using Your PX-760

Operation

CD-RW write,
10-23X;
10X CLV
CD-RW write,
4X
Buffer Underrun
Proof / DVD
linking active
Write setting
created by
AUTOSTRATEGY

LED color

Amber Blink 80ms

Amber Blink 150ms
Green On –

Yellow-green­amber

On/Off/Blink

Blink 200ms

Blinking

interval

Switching to SpeedRead for Video Playback

When you are playing a DVD-Video disc that has CSS (copy p rotection
via the Content Scrambling System), the PX-760 normally plays at a
slow speed with a maximum of 2X CLV speed to reduce drive noise.
You can speed up DVD playback by turning on S peedRe ad with
PlexTools Professional software. In PlexTools Professional, go to Drive
Settings | Advanced and enable or disable SpeedRead with the check
box.

PX-760 Installation and Users Manual 53

Section 4. Using Your PX-760

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54 PX-760 Installation and Users Manual

5. Maintenance and Troubleshooting

This section explains maintenance and troubleshooting procedures for
your PX-760 drive.

With proper maintenance, you can prevent problems. If trouble arises,
you can often solve many simple problems on your own, rather than
wait for assistance from a Plextor representative.

Cleaning the PX-760 Drive

Plextor drives are sealed against external contamination, so in a normal
computer environment and with normal use, your drive should not
require internal cleaning. However, if your drive has been in use for
some time and has just recently started to exhibit read/write problems, it
is possible that dust has accumulated on the laser lens. In this case:

• If your drive is still in warranty and you are experiencing problems,

send the drive to Plextor. (See “

• If your drive is out of warranty, before returning the drive for repair

you may want to try a short blast of canned air aimed at the center of
the drive. Use only electronics-grade canned air: sterile, filtered, and
moisture-free. If you notice no improvements after this step, you will
need to return the drive for repair.

CAUTION: Do not attempt to clean your drive using any solvent-based
cleaners. Also, do not use an air compressor, because the high-pressure
blast can damage the drive.

ANOTHER CAUTION: Do not use a CD cleaning disc. Cleaning discs
that use a felt pad can scratch the laser lens surface and render the drive
inoperable. Cleaning discs with brushes may also scratch the lens.
Moreover, these cleaning discs are often out of balance, making their
operation very noisy.

Returns” on page 91.)

PX-760 Installation and Users Manual 55

Section 5. Maintenance and Troubleshooting

Upgrading Firmware

Plextor creates firmware revisions to meet the particular needs of large
computer manufacturers. It is rare that these revisions will impact the
performance or operation of your drive. However, we advise that you
always update your drive with the latest available firmware. Among
other benefits, updating firmware ensures that your drive has the latest
media catalog. Before troubleshooting a possible prob lem with your PX­760 drive please visit our web site at
have the latest firmware.

To obtain new firmware for your drive:

1. Go to the Plextor web site at

2. Look for firmware upgrades in the Support area, on the Downloads

page. There is a description of the latest firmware revision and its
intended use.

3. Download the firmware to your computer.

To upgrade firmware in your drive’s flash memory:

1. Run the executable file that you downloaded from Plextor’s web site.

2. Accept all defaults by continuing to click on the Next button until

you see the message:

Firmware update has completed.

3. Restart your system.

8www.plextor.com to check if you

www.plextor.com.

56 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

Emergency Eject

If the computer power is turned off or the automatic eject button at the
front of the drive does not work, use this procedure to open the drive.

To use the emergency eject tool to open the drive:

1. Make sure power to the drive is OFF. (That is, turn off your

computer.)

2. At the front of the drive, insert the emergency eject tool, or a paper

clip or other thin, rigid object, into the emergency eject hole.

Figure 29: Emergency eject

3. Push the tool or other object straight in, until the disc tray clicks

open.

4. Carefully continue to slide the disc tray open.

5. Remove the CD from the disc tray.

6. Carefully push the disc tray shut.

PX-760 Installation and Users Manual 57

Section 5. Maintenance and Troubleshooting

Changing the Front-Panel Color

By using the replacement bezel and disc tray face plate you can change
the PX-760’s front-panel color in a few moments.

CAUTION: Avoid creating static electricity. Be sure to wear a grounding
strap when performing this procedure.

To install a different bezel and disc tray face plate:

1. If the PX-760 is already installed in a computer, turn the computer

power OFF and open the computer case.

2. If necessary, remove cables from the rear of the PX-760 and remove

the drive. (You may be able to gain access to the necessary parts of
the drive by sliding it forward without removing any cables.)

3. Use the emergency eject tool or a paper clip to open the tray drawer

as illustrated in

4. Turn the drive upside down (or work from the bottom) and locate the

two hooks at the bottom of the disc tray face plate. The hooks are
toward the left and right edges of the tray mask.

Figure 29 above.

Figure 30: Locate the two disc tray face plate hooks

58 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

5. Hold the disc tray securely and gently push the tray face plate

slightly to release it from the hooks. Pry a hook away from the tray
and press down. When both hooks are released, remove the mask by
pressing it off the disc tray.

Figure 31: Unhook the tray mask and push to release it

6. Locate the four bezel hooks. Two are on the bottom of the drive, and

one is on each side.

Figure 32: Locate the four bezel hooks

PX-760 Installation and Users Manual 59

Section 5. Maintenance and Troubleshooting

7. Turn the drive right side up and locate the catch at the center of the

top of the drive.

Figure 33: Also locate the catch at the top front of the drive.

8. With the drive right side up, release the two side bezel hooks. To

release the hooks, press inward using the angled portion of the eject
tool. Do this only for the two bezel hooks on the sides. (You don’t
have to do this for the hooks on the bottom.)

Figure 34: Press in with the angled portion of the eject tool to

release the two side bezel hooks

60 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

9. With the two side bezel hooks released, tilt the top of the bezel

slightly forward to release the top catch, then slide the bezel forward
to remove it.

Figure 35: Pull forward gently to remove the front bezel

CAUTION: Do not touch any of the internal components that are visible.

10. Position the new bezel in front of the drive and slide it gently in

place. Ensure that the top clip and all four bezel hooks lock into
place.

Figure 36: Slide the new bezel into position and make sure all four

bezel hooks snap into place

PX-760 Installation and Users Manual 61

Section 5. Maintenance and Troubleshooting

11. Install the new tray face plate by pressing the L-shaped forms on

both sides of the face plate into the rib of the disc tray, and sliding
the face plate downward until the two hooks are fixed.

Figure 37: Install the tray face plate

Close the disc tray gently, and reinstall the drive in the computer.

To install the drive in your computer, go to Section 2 on page 11 (for the
PX-760A drive) or Section 3 on page

37 (for the PX-760SA drive).

Troubleshooting

If you have problems during or right after installation of your drive, first
make sure the drive is recognized. If you still have problems, visit the
Plextor web site for tips and troubleshooting help.

Make Sure the Drive Is Recognized

If you’re having trouble after installation, make sure the PX-760 drive is
recognized by your computer. To check whether the drive is recognized:

To see if the drive is recognized in Windows:

1. Turn the computer ON. After the computer boots up, you should see

the Windows display.

2. Open Windows Explorer or My Computer and ensure there is an

icon for the Plextor drive, the hard disk, and another DVD or CD­ROM drive, if present. The Plextor icon may be D: or E: or another
designator.

62 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

3. If the PX-760 drive is not recognized in Windows, reboot the

computer and use your computer’s setup program to program the
BIOS to recognize it.

NOTE: Refer to the computer’s documentation for information on how
to run the motherboard BIOS setup program.

 For the PX-760A, use the motherboard BIOS setup program to

set up IDE Master and Slave designations, as needed for your
configuration, on the primary or secondary IDE bus. If the IDE
interface is disabled on your computer, you will need to enable it.
If a Master or Slave device is set to “disable” or “none” or a
similar designation, change it as appropriate to “enable” or
“auto” (or something similar, depending on your setup program).

 For the 760SA, verify the SATA chipset supports the ATAPI

Command set. Use your computer’s motherboard BIOS setup
program to enable SATA/IDE/ATAPI as needed for your
configuration.

Note that if your computer’s SATA chipset is dedicated for
SATA RAID, the connection may not support optical disc drives
like the PX-760SA. Consult your motherboard manual or vendor
website for assistance in configuration or for questions of
compatibility.

4. Save and exit your CMOS setup to restart your computer with the

new settings.

5. In Windows 2000 or XP, right-click on the My Computer icon and

select Properties. Click on the Hardware tab, then click on the
Device Manager button. Click the + sign next to the DVD/CD-ROM
drives heading and look for the “PLEXTOR DVDR PX-760A” entry
underneath.

If you do not see this drive listed as one of the devices, or if it has a
yellow diamond with an exclamation point (!), contact Plextor Technical
Support. (See “

Appendix B: Technical Support” for the different ways

you can contact us.)

PX-760 Installation and Users Manual 63

Section 5. Maintenance and Troubleshooting

Using the PX-760A Self-Test Diagnostics

The PX-760A drive contains a set of self-test diagnostics that can help
isolate trouble and determine if a problem is in the drive or elsewhere.

NOTE: Using the self-test diagnostics requires opening the computer and
removing a cable from the drive, then replacing the cable at the end of
the test. If you previously installed the PX-760A in your computer, you
should have no fear of the simple procedures that are required. However,
if you’re are not comfortable with opening your PC and disconnecting
cables, you may want to let someone with more experience handle this
aspect of troubleshooting for you.

To perform the tests you’ll need:

• Tools to remove the computer’s cover

• An extra jumper (supplied)

• A blank piece of Plextor-recommended DVD+R, DVD-R, or CD-R

media. (See page
this media, so you won’t be able to use this disc again.

This tests three functions of the drive: writing at maximum speed,
continuous playback at maximum speed, and random access.

To perform the self-test:

1. Turn the computer’s power OFF, unplug it from its power source,

and open the computer to gain access to the rear of the PX-760A
drive. Typically, this involves loosening or removing several screws
on the back panel of your computer and sliding off the cover. (See
Figure 3 for an example.)

CAUTION: Before you attempt to open your computer be sure to
properly ground yourself by wearing an anti-static wristband. This will
help prevent static damage to your computer system.

2. You should be able to see the back of the PX-760A drive connected

to the ATAPI cable, power connector, and, optionally, a digital
sound cable.

78 or visit our web site.) The self-test will write to

64 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

NOTE: You may have to remove the drive from the computer to
perform the next two steps.

3. Hold the ATAPI cable at or near the base of its connection to the

PX-760A drive. Carefully remove the ATAPI cable from the drive
by pulling the cable gently rearward.

4. Note the position of the mode jumper at the rear of the PX-760A. A

jumper will be installed on either the Cable Select, Slave, or Master
position. Write down this jumper position. (You’ll need to replace
the jumper after the test.) Then:

 If the jumper is on the Master position, leave it in place.
 If the jumper is on the Slave position, leave it in place.
 If the jumper is on the Cable Select position, move it to the

Master position.

5. Install an extra jumper so that both the Master and Slave positions

are jumpered, as shown in

Figure 38.

6. If you removed the drive for access to the cable and mode jumpers,

slide it back into the computer and connect the power cable to the
drive.

7. Replace the computer’s cover and re-connect the computer’s power

cord to the power source.

CAUTION: Turning on the computer power without first replacing the
cover can be dangerous to the computer’s components and also to
you. Be aware of the danger of electric shock and do not touch any
components inside the computer.

8. Turn the computer power on. The LED indicator bli n ks green, then

amber, and the tray ejects.

PX-760 Installation and Users Manual 65

Section 5. Maintenance and Troubleshooting

Figure 38: Place jumpers across both the Slave and Master pins to

perform the self-test diagnostics on the PX-760A.

9. Insert a blank Plextor-recommended DVD±R or CD-R disc. Be sure

to use only media of the type recommended by Plextor.

 If the LED indicator blinks amber three times, the loaded disc is

not a blank DVD±R or CD-R disc. Remove the disc and insert a
blank, Plextor-recommended DVD±R or CD-R disc.

66 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

10. The drive begins the diagnostic routine. Upon completion of the

diagnostic, you see the results:

 If there was no problem, the disc is ejected automatically.
 If there was a problem, the disc is not ejected, and you see the

LED indicator blink green:
One green blink indicates a write or read error.
Two green blinks indicate an initialization error.
Three green blinks indicate the disc is not blank or cannot be
detected properly.

11. If the disc was not ejected automatically, press the eject button to

eject the disc.

12. Turn off the computer power.

13. Reset the mode jumper at the rear of the PX-760A to its original

setting as noted in Step 4 above. Also, remove the extra jumper you
installed.

14. Reconnect the IDE cable to the PX-760A drive. If you removed the

drive to gain access to the cable or jumpers, replace the drive in the
computer. Then replace the computer cover.

If you discover a problem with the PX-760A drive, do not attempt to
service the drive yourself. Contact us to get an RMA number and take
steps to return the drive to Plextor. See “

Returns” on page 91 for details.

PX-760 Installation and Users Manual 67

Section 5. Maintenance and Troubleshooting

Using the PX-760SA Self-Test Diagnostics

The PX-760SA drive contains a set of self-test diagnostics that can help
isolate trouble and determine if a problem is in the drive or elsewhere.

NOTE: Using the self-test diagnostics requires opening the computer and
adding a jumper to the rear panel of the drive. If you’re are not
comfortable with opening your PC and adding a jumper, you may want to
let someone with more experience handle this aspect of troubleshooting
for you.

To perform the tests you’ll need:

• Tools to remove the computer’s cover

• A jumper (supplied)

• A blank piece of Plextor-recommended DVD+R, DVD-R, or CD-R

media. (See page
this media, so you won’t be able to use this disc again.

This tests three functions of the drive: writing at maximum speed,
continuous playback at maximum speed, and random access.

To perform the self-test:

1. Turn the computer’s power OFF, unplug it from its power source,

and open the computer to gain access to the rear of the PX-760SA
drive. Typically, this involves loosening or removing several screws
on the back panel of your computer and sliding off the cover. (See
Figure 21 for an example.)

CAUTION: Before you attempt to open your computer be sure to
properly ground yourself by wearing an anti-static wristband. This will
help prevent static damage to your computer system.

You should be able to see the back of the PX-760SA drive connected
to the SATA cable and power connector. There are two cable
connections to the drive: the left-hand connection is a 15-pin SATA
power cable. The right-hand connection is a 7-pin SATA interface
cable.

NOTE: You may have to remove the drive from the computer to
perform the next two steps.

78 or visit our web site.) The self-test will write to

68 PX-760 Installation and Users Manual

Section 5. Maintenance and Troubleshooting

2. Hold the SATA interface cable (the right-hand cable) at its

connection to the PX-760SA drive. Carefully remove the SATA
cable from the drive by pulling the cable gently rearward. Leave the
SATA power cable attached to the drive.

3. Note the self-test/DMA jumper at the rear of the PX-760SA. If no

jumper is installed, place a jumper across the two pins.

Figure 39: Add the PX-760SA self-test/DMA jumper to

enable the self-test diagnostics

4. If you removed the drive for access to the cable and self-test/DMA

jumper, slide it back into the computer and reconnect the power
cable to the drive. (Do not connect the SATA interface cable.)

5. Replace the computer’s cover and re-connect the computer’s power

cord to the power source.

CAUTION: Turning on the computer power without first replacing the
cover can be dangerous to the computer’s components and also to
you. Be aware of the danger of electric shock and do not touch any
components inside the computer.

6. While pressing the PX-760SA’s eject button, turn the computer

power on. The drive’s LED indicator blinks green, then amber, and
the tray ejects.

PX-760 Installation and Users Manual 69

Section 5. Maintenance and Troubleshooting

7. Insert a blank Plextor-recommended DVD±R or CD-R disc. Be sure

to use only media of the type recommended by Plextor.

 If the LED indicator blinks amber three times, the loaded disc is

not a blank DVD±R or CD-R disc. Remove the disc and insert a
blank, Plextor-recommended DVD±R or CD-R disc.

8. The drive begins the diagnostic routine. Upon completion of the

diagnostic, you see the results:

 If there was no problem, the disc is ejected automatically.
 If there was a problem, the disc is not ejected, and you see the

LED indicator blink green:
One green blink indicates a write or read error.
Two green blinks indicate an initialization error.
Three green blinks indicate the disc is not blank or cannot be
detected properly.

9. If the disc was not ejected automatically, press the eject button to

eject the disc.

10. Turn off the computer power.

11. Reset the self-test/DMA jumper at the rear of the PX-760SA to its

original setting as noted in Step 3 above.

12. Reconnect the SATA interface cable to the PX-760SA drive. If you

removed the drive to gain access to the cable or jumpers, replace the
drive in the computer. Then replace the computer cover.

If you discover a problem with the PX-760SA drive, do not attempt to
service the drive yourself. Contact us to get an RMA number and take
steps to return the drive to Plextor. See “

Returns” on page 91 for details.

70 PX-760 Installation and Users Manual

6. Frequently Asked Questions

Q: Which is better, DVD+R and DVD+RW? Or DVD-R and DVD­RW?

A: Neither is “better” or “worse.” They’re just different standards, like
English versus metric measurement.

Different manufacturers support different standards. The DVD+R and
DVD+RW formats are supported by Plextor, Philips, Sony, Hewlett­Packard, Dell, Ricoh, Yamaha and other manufactu rers . D VD -R , D VD ­RW and DVD-RAM are also supported by Plextor, as well as Panasonic,
Toshiba, Apple Computer, Hitachi, NEC, Pioneer, Samsung and Sharp.

No matter which format a DVD disc is recorded in, it can be read by
most commercial DVD-ROM players.

Q: What is “recommended media”?

A: Recommended media are recordable or rewritable CD and DVD
media that have been tested by Plextor and found to operate well
consistently, from one manufacturing lot to another. For each drive,
Plextor engineers test media from many different manufacturers and
manufacturing facilities, creating a recommended media list and
determining the optimum write strategy for that particular media type.
The results are listed as “recommended media,” and are also assembled
into a media catalog and stored in firmware in Plextor drives. (See the
Plextor web site at
media for the PX-760.)

From time to time, the media catalog is updated with new manufacturers
and part numbers as Plextor tests additional media. When this happens,
Plextor makes new drive firmware available. You can download this
new firmware and update your drive.

www.plextor.com for the latest list of recommended

PX-760 Installation and Users Manual 71

Section 6. Frequently Asked Questions

Q: What is AUTOSTRATEGY?

AUTOSTRATEGY is a self-adjusting writing technology for unknown
media. AUTOSTRATEGY enables high quality disc recording, even if
the disc is not listed in the drive’s internal media catalog. You control
AUTOSTRATEGY via PlexTools Professional or other re cor din g
software.

AUTOSTRATEGY works like this: When you insert a piece of DVD+R
or DVD-R media—whether an unknown media type or even a type that
is currently in the media catalog in the drive's firmware—
AUTOSTRATEGY can create a write strategy for that new media and
add it to a separate database. This non-volatile memory of the drive
holds up to 31 write strategies. You can activate, deactivate, and delete
entries in this separate AUTOSTRATEGY database. You can also view
and save or print the list of database entries.

With PlexTools Professional, you have full c ontrol over
AUTOSTRATEGY. You can allow AUTOSTRATEGY to pick the best
write strategy, whether that strategy is in its own database or the drive’s
media catalog. Or you can force AUTOSTRATEGY to always use its
own database, or to always use the media catalog database. For
PlexTools Professional details and download s, see
http://www.plextools.com/.

Q: What's the difference between "double layer" and "dual layer"?

A: Nothing, really. It's simply a difference of opinion within the industry
about how to label media and drive capabilities. DVD+R DL (as named
by the DVD+RW Alliance) stands for DVD+R Double Layer. DVD-R
DL (from the DVD Forum) stands for DVD-R Dual Layer. Whether
your DL media is labeled "double layer" or "dual layer," the PX-760 can
handle it.

72 PX-760 Installation and Users Manual

Section 6. Frequently Asked Questions

Q: In the list of Recommended Media, what’s the difference between “rated,” “compatible,” and “recommended” speeds?

A: “Rated” is the manufacturer’s rated write speed for the media; it’s
what you see on the box. “Compatible” is a looser term that indicates the
maximum safe writing speed according to the manufacturer.
“Recommended” is the Plextor-recommended speed for ensuring top­quality writing using this media. Plextor tests media and enters the
“compatible” and “recommended” speeds into the drive’s media catalog.

For example, 8X-rated media listed as “12X writing recommended” and
“16X compatible” indicates the manufacturer believes this 8X-rated
media can be written at 16X. Plextor factory testing has determined you
will achieve the highest quality write at 12X. Plextor’s testing also
indicates you can write this media at 16X and still achieve good quality,
although perhaps not as high as at the recommended speed.

Just because the vendor rates a disc for a certain speed doesn't mean that
the disc will give you a high-quality write at that speed. However, the
PoweRec technology in your Plextor drive ensures you will write at the
highest possible speed that still achieves high quality.

Q: Why do I need an 80-conductor IDE cable for the PX-760A?

Your PX-760A will operate with either the older 40-conductor cable or
the newer 80-conductor IDE/ATA cable. However, the 80-conductor
cable improves performance, and the PX-760A may not be able to write
at maximum speed (18X) without it. Although the new cable has 80
conductors (wires), it still has only 40 connector pins, so it’s compatible
with the connector on your PX-760A. (The extra wires are present to
reduce interference that would slow high-speed transfers.)

Q: Where can I find out more information about the PX-760SA’s Serial ATA interface?

A: Go to

www.sata-io.org.

PX-760 Installation and Users Manual 73

Section 6. Frequently Asked Questions

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74 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

This appendix shows specifications for all PX-760 drives, followed by
unique specifications for the PX-760A and PX-760SA.

Specifications for All PX-760 Drives

Front Panel

Eject Eject button; manual emergency eject; software eject.
LED Indicator  Yellow when initializing, reading, or ejecting disc.

 Green during standby and when Buffer Underrun

Proof Technology or Lossless Linking/Zero Link
is active.

 Blinking amber when writing to disc. Blink rate

indicates writing speed.

Disc Loading Auto

DVD Regional Setting

Compatibility RPC phase-2-compatible
Changing

regional
setting

Max. 5 times

Other Features

Data Buffer 2 MB

PX-760 Installation and Users Manual 75

Appendix A: PX-760 Specifications

Usable Formats

Logical DVD
Read/Write

Logical CD
Read/Write

Write
Methods,
DVD+R/RW,
DVD+R DL

Write
Methods,
DVD-R/RW,
DVD-R DL

Write
Methods,
CD-R/RW

DVD-ROM, DVD-Video, Multi-border, Multi-session,
DVD+VR, DVD-VR, DRT-DM

Sector layer: CD-DA (CD-DA/CD+G/CD-TEXT),
CD-ROM (Mode 0/Mode 1/ Mode 2), CD-ROM XA
(Mode 2 Form1/2)
Application layer: Audio CD, Data CD, Photo-CD,
Video-CD, CD-I, CD-I Ready, Mixed CD, CD-Extra,
Multi-session CD, Packet Write CD, (Method 1,
Method 2), Bootable CD

 DVD+R: Disc-at-once (DAO), multi-session,

incremental recording

 DVD+RW: Random access write, sequential write
 DVD+R DL: DAO, multi-session, incremental

recording

 DVD-R: DAO, incremental recording, multi-border

recording

 DVD-RW: DAO, multi-border recording,

incremental recording, restricted overwriting,
DRT-DM

 DVD-R DL: Sequential write
Track-at-once (TAO), DAO, packet write (variable and

fixed), session-at-once (SAO)

76 PX-760 Installation and Users Manual

Supported Media

Supported
Media, DVD

Supported
Media, CD

Supported
Media Size

Appendix A: PX-760 Specifications

 Stamped DVDs: Single layer / Double layer
 DVD-R: For General Part 1 Physical Specification

Version 2.1

 DVD-R DL: Part 1 Physical Specification 3.0
 DVD-RW: Part 1 Physical Specification

Version 1.1/1.2

 DVD+R: Part 1 Volume 1 Basic Format Version 1.3
 DVD+R DL: Part 2 Basic Format Specification

Version 1.0

 DVD+RW: Part 1 Volume 1 Basic Format

Specification Version 1.3;
Part 1 Volume 2 Basic Format Specification
Version 1.0

 Stamped CDs: Discs compliant with

Red/Yellow/Green/White/Blue Book

 CD-R: Orange Book Pt II-compliant discs (Type 74,

Type 80)

 CD-RW: Orange Book Pt III-compliant discs
CD: 12 cm

DVD: 12 cm, 8cm (DVD-R/RW)

PX-760 Installation and Users Manual 77

Appendix A: PX-760 Specifications

Recommended Media

You can use virtually any media in your PX-760 and be assured of the
best possible write quality. However, Plextor-recommended media are
recordable or rewritable CD and DVD media that have been tested by
Plextor and found to operate well consistently, from one manufacturing
lot to another. For each drive, Plextor engineers test media from many
different manufacturers and manufacturing facilities, creating a
recommended media list and determining the optimum write strategy for
that particular media type. The results are listed as “recommended
media,” and are also assembled into a media catalog and stored in
firmware in Plextor drives.

See the Plextor web site at

www.plextor.com for the latest list of

recommended media for the PX-760.

In the media lists:

• “Rated” is the manufacturer’s rated write speed for the media; it’s

what you see on the box.

• “Compatible” is a looser term that indicates the maximum safe

writing speed according to the manufacturer.

• “Recommended” is the Plextor-recommended speed for ensuring

top-quality writing using this media.

Plextor tests media and enters the “compatible” and “recommended”
speeds into the drive’s media catalog.

78 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

Performance Specifications

Read Speed,
DVD

6-16X
5-12X
3-8X
2-5X
2X CLV

Read Speed,
CD
20-48X

17-40X
14-32X
10X-24X
8X CLV Stamp,R,
4X CLV Stamp,R,

Speed

CAV
CAV
CAV
CAV

NOTES: SL = Single layer disc, DL = Double layer
disc.
When a DVD-Video with CSS (copy protection via the
Content Scrambling System) is loaded, the PX-760
slows its playback speed to reduce drive noise.

Speed Mode-1

CAV

CAV
CAV
CAV

NOTE: “Stamp” indicates commercially pressed
“silver” discs.

Stamped DVD
SL DL



– – – –

DVD
±R

   
    
    
    

Mode-2
Discs
Stamp,R
(48X with
SpeedRead;
default is
40X)
Stamp,R,
RW
Stamp,R,
RW
Stamp,R,
RW

RW
RW

Discs

– –

Stamp,R,

RW

Stamp,R,

RW

Stamp,R,

RW

Stamp,R,

RW

Stamp,R,

RW

DVD
±RW

CD-DA
Discs

Stamp,R
Stamp,R,

RW
Stamp,R,
RW
Stamp,R,
RW
Stamp,R,
RW

DVD
±R
DL

–

PX-760 Installation and Users Manual 79

Appendix A: PX-760 Specifications

Performance Specifications (continued)

Write Speed,
DVD ± R/RW
7-18X

6-16X
6-12X
6-10X
6X-8X
6X CLV

4X CLV

2.4X CLV
2X CLV – – –
1X CLV – – – – –

Write Speed,
CD-R/RW

48X CAV
32X

24X
16X CLV

10X CLV – –
8X CLV
4X CLV

Speed +R +RW +R

– – –

CAV
CAV
PCAV
PCAV
CAV



– – –



– – –



– –

  

DL



–R
DL

–
–

     
     
  

– –

  

Speed CD-R Ultra

Speed
CD-RW
Media
– – –

– – –



– – –

– – –
– –

PCAV
PCAV




–






–R –RW







–
–
–
–
–

–



High
Speed
CD-RW
Media

– –



Normal
Speed
CD-RW
Media

–



80 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

Performance Specifications (continued)

DVD Transfer

Speed Write (KB/s) Read (KB/s)
Rate
18X 9972-24930(CAV) –
16X 9280-22160 (CAV) 9280-22160 (CAV)
12X 8310-16620

6925-16620 (CAV)

(PCAV)

10X 8310-13850

–

(PCAV)

8X 8310-11080

4709-11080 (CAV)

(PCAV)
6X 8310 (CLV) –
5X – 2909-6925 (CAV)
4X 5540 (CLV) –

2.4X 3324 (CLV) –
2X 2770 (CLV) 2770 (CLV)
1X 1385 (CLV) –

CD Transfer

Speed Write (KB/s) Read (KB/s)
Rate
48X 3150-7290(CAV) 3000-7200 (CAV)
40X – 2600-6000 (CAV)
32X 3150-4800 (PCAV) 2080-4800 (CAV)
24X 3000-3600 (PCAV) 1600-3600 (CAV)
16X 2400 (CLV) –
10X 1500 (CLV) –
8X 1200 (CLV) 1200 (CLV)
4X 600 (CLV 600 (CLV)

Initialization
Time

Time measured from power on until disc is available

to read:

 DVD: < 18 sec. (typical), < 20 sec. (max.)

 CD: < 13 sec. (typical), < 15 sec. (max.)

Access Time Time measured from command phase until bus free

(no disconnect):

 DVD: < 150 msec. (typical), < 180 msec (max.)

 CD: < 100 msec. (typical), < 130 msec (max.)

PX-760 Installation and Users Manual 81

Appendix A: PX-760 Specifications

Performance Specifications (continued)

Sleep Mode Entered after 2 minutes of no access to drive (default

setting)

Wake Mode < 5 sec. (max.) to start drive after sleep

Environmental Conditions

Mounting
Position

Operating
Temperature

Operating
Humidity

Storage
Temperature

Storage
Humidity

Acoustic Noise Playing balanced disc: Maximum 46dB

Vibration,
Operating

Horizontal or vertical orientation:

 Horizontal: ±15 degrees
 Vertical: Front side up or down, ±15 degrees

5 to 40 degrees Celsius

20 to 80% (non-condensing)

–40 to 60 degrees Celsius

20 to 95% (non-condensing)

Playing unbalanced disc: Maximum 46dB
18X write: Maximum 52dB
Tray ejecting: Maximum 50dB

Sine sweep 5 minutes:

 CD/DVD read: 0.15G
 CD-R write: 0.15G
 CD-RW rewrite: 0.10G
 DVD write: 0.10G

0-Pk

(5-300Hz

0-Pk

0-Pk

(5-300Hz)

0-Pk

(5-300Hz)

(5-300Hz)

Vibration, Non­Operating

Sine sweep 5 minutes: 2.0G
(Power off, without disc)

(5-300Hz)

0-Pk

82 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

Environmental Conditions (continued)

Shock,
Operating

Shock, Non­operating

Electrostatic
Discharge

11msec half sine, 10 sec interval:

 CD read: 5.0G

 DVD read: 5.0G

 CD-R write: 1.5G

 CD-RW rewrite: 0.5G

 DVD write: 0.5G

(5-300Hz)

0-Pk

(5-300Hz)

0-Pk

(5-300Hz)

0-Pk

(5-300Hz)

0-Pk

0-Pk

Permissible acceleration range (cm/sec):

 Bottom: 594.0

 Top: 420.0

 Left: 507.9

 Right: 507.9

 Front: 462.5

 Rear: 462.5

(Power off, without disc)

±8KV aerial discharge

±4KV contact discharge

Both with no hard errors, no damage

Reliability

MTBF 60,000 hours
Tray Loading 50,000 load/unload cycles

Read Error
Rate

CD-ROM Mode 1: 1 block/1012 bits

CD-ROM Mode 2: 1 block/10

(5-300Hz)

9

bits

PX-760 Installation and Users Manual 83

Appendix A: PX-760 Specifications

Safety, Laser, and EMC Standards

Country/
Region

USA Safety UL UL 60950
Laser FDA FDA 21 CFR 1040.10

EMC FCC FCC Part15B
Canada Safety UL (C-UL) CSA 22.2 No. 60950
Europe Safety CE EN60950-

Laser CE EN60825-1
EMC CE EN55024,

Type Agency Standard

and 1040.11

1/IEC60950-1

EN55022 Class B

Specifications for the PX-760A Internal ATAPI Drive

Minimum System Requirements—PX-760A Internal ATAPI Drive

Computer Pentium 4, 1.4-GHz or equivalent

NOTE: For real-time MPEG-2 capture and burning,
Easy Media Creator 7 requires a 1.6-GHz Pentium 4

or equivalent.
Minimum RAM 256 MB
Hard Disk Size 1 GB of free space to write to a CD in image mode, or

10 GB of free space to create DVD images. (For more

accurate guidelines, see the help files or

documentation for the recording software you’re

using.)
Interface IDE (ATAPI) supported
Operating

System

Windows XP, XP 64-bit, or 2000

84 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

Rear Panel, PX-760A Internal ATAPI Drive

Power Supply DC +12V,

±10%

Typical DVD read

Typical standby current 100 mA 230 mA

1.4 A 700 mA

DC +5V,
±5%

current (DVD 16X)

Typical CD read current

1.4 A 750 mA

(CD 48X)

Typical DVD write

1.4 A 1.4 A

current (DVD+R 18X)

Typical write current

1.4 A 800 mA

(CD-R 48X)
Typical pause current 1.0 A 700 mA
Peak current 2.3 A 1.7 A

Power

Average 22.2 W for DVD read/write

Consumption
IDE Interface

Connector

IDE bus, 40-pin flat ribbon type. Interface complies
with ATA/ATAPI-5. Must use 80-conductor IDE/ATA
cable.

NOTE: Although the PX-760A will operate with a 40­conductor cable, it may not be able to write at 18X
unless an 80-conductor IDE/ATA cable is used.

Maximum total cable length cannot exceed 18 in
(45.7 cm).

Analog Audio
Output
Connector

Not used

Digital Audio
Output
Connector

Digital audio output for input to SPDIF or Digital-In
input

Mode Jumper Master (default), slave, cable select (CSEL)

PX-760 Installation and Users Manual 85

Appendix A: PX-760 Specifications

Dimensions and Weight, PX-760A Internal ATAPI Drive

Dimensions
(W/H/D)
(excluding
front panel)

Weight < 2.2 lbs. (1.0 kg)

5.75" x 1.63" x 6.69"
146 mm x 41.3 mm x 170 mm

Host Interface, PX -760A Internal ATAPI Drive

Type ATA/ATAPI-5-compliant
PIO Transfers Modes 0-4
Multiword

DMA
Transfers

Ultra DMA
Transfers

ATAPI
Command Set

Inquiry string PLEXTOR sp DVDR sp sp sp PX-760A sp sp

Modes 0-2

Modes 0-4 (Ultra DMA66)

Refer to the Plextor ATAPI command manual.

(where “sp” is one space)

86 PX-760 Installation and Users Manual

Appendix A: PX-760 Specifications

Specifications for the PX-760SA Internal SATA Drive

Minimum System Requirements—PX-760SA Internal SATA Drive

Computer Pentium 4, 1.4-GHz CPU or equivalent

NOTE: For real-time MPEG-2 capture and burning,
Roxio Easy Media Creator 7 requires a 1.6-GHz

Pentium 4 or equivalent.
Minimum RAM 256 MB
Hard Disk Size 1 GB of free space to write to a CD in image mode, or

10 GB of free space to create DVD images. (For more

accurate guidelines, see the help files or

documentation for the recording software you’re

using.)
Interface Serial ATA 1.0. Must support ATAPI command set.
Operating

System

Rear Panel, PX-760SA Internal SATA Drive

Power Supply DC +12V,

Typical DVD read
Typical CD read current
Typical DVD write
Typical write current
Typical pause current 700 mA 650 mA

Peak current 2.4 A 1.7 A

Windows XP, XP 64-bit, or 2000

DC +5V,

±10%

Typical standby current 100 mA 380 mA

1.4 A 900 mA

current (DVD 16X)

1.4 A 900 mA

(CD 48X)

1.2 A 1.0 A

current (DVD+R 18X)

1.2 A 1.0 A

(CD-R 48X)

±5%

PX-760 Installation and Users Manual 87

Appendix A: PX-760 Specifications

Rear Panel, PX-760SA Internal SATA Drive (continued)

Power
Consumption

Average 20.4W for DVD read/write

Dimensions and Weight, PX-760SA Internal SATA Drive

Dimensions
(W/H/D)
(excluding
front panel)

Weight < 2.2 lbs. (1.0 kg)

5.75" x 1.63" x 6.69"
146 mm x 41.3 mm x 170 mm

Host Interface, PX-760SA Internal SATA Drive

Type Serial ATA Generation 1
Data

Connector
Serial ATA

Transfers
ATAPI

Command Set
PIO Transfers Modes 0-4
Multiword

DMA
Transfers

Ultra DMA
Transfers

Inquiry string PLEXTOR sp DVDR sp sp sp PX-760A sp sp

Serial ATA: Power, 15 pins; signal, 7 pins

1.5 Gbps (150MB/s)

Refer to the Plextor ATAPI command manual.

Modes 0-2

Modes 0-4 (Ultra DMA66)

(where “sp” is one space)

88 PX-760 Installation and Users Manual

Appendix B: Technical Support

Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient
location. Keep your drive’s serial number and a copy of your sales
receipt handy as well.

If you experience a problem while installing or operating your drive,
please refer first to the relevant sections of this manual regarding setup
and installation (Sections 1–3). If you do not uncover the solution there,
please refer next to the maintenance and troubleshooting section that
begins on page
Questions (FAQ) section of our web site to assist you in troubleshooting
the problem on your own.

NOTE: We encourage you to go the Plextor web site (www.plextor.com)
before attempting to contact Technical Support. The answers to the most
common questions callers ask can be found quickly in the support area.
Select PlexHelper for online troubleshooting or FAQs for answers to
common questions.

If you have not been successful in your quest, our Technical Support
Department will help you solve problems that relate specifically to your
PX-760 drive. In many cases, a problem that appears to be caused by
your Plextor drive actually originates in another part of your co mpu ter.
In such instances, our technical support staff will try to help you identify
the part at fault and will refer you to the manufacturer of that part for
further assistance.

55. You may also wish to refer to the Frequently Asked

PX-760 Installation and Users Manual

89

Appendix B: Technical Support

How to Contact Plextor Technical Support

There are several ways for you to contact Plextor’s Technical Support
Department:

• Visit our web site (

www.plextor.com) for answers to Frequently

Asked Questions.

• Send us e-mail

([e-mail]). Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.

• Call 1-800-204-0332 or 937-615-1610 an d select the tech support

option.

Before You E-mail or Call for Support

Please gather as much of the following information as possible before
contacting us.

• The serial number and TLA (top level assembly) number of your

PX-760 drive. Your serial number and TLA number appear both on
the drive label and on a sticker at the rear of internal drives.

• The latest version of firmware you loaded onto the drive, if

applicable.

• The version of the Windows operating system you are using.

• The brand name and model number of your computer (e.g., Dell

466/NP, Hewlett-Packard Pavilion 752 n, etc.).

• The type of VGA, Super VGA, or other graphics board you use.

• Brand name and model number of any other peripherals you have

installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).

90 PX-760 Installation and Users Manual

Appendix B: Technical Support

Returns

In the unlikely event that you need to return a drive to Plextor, you need
an RMA (Returned Materials Authorization) number. You will need this
number before any Plextor drive can be returned for replacement. Here’s
how you get an RMA number and return your drive:

1. Contact Plextor Technical Support. You will receive assistance in

troubleshooting your system. If the drive is determined to be
defective, you will receive an RMA number.

2. Plextor will e-mail you with the RMA number and shipping

information.

3. When you receive the RMA number, pack the Plextor drive securely

in a box, and include the RMA number with the drive.

4. Write the RMA number in large bold numbers on the outside of the

box, and ship it to Plextor.

Contacting Plextor’s RMA Department

You can contact our RMA Department and request RMA forms at:

[e-mail]

•

• Or by calling us at 1-800-204-0332 or 937-615-1610.

Packing Your Drive

Check the drive to make sure there is no disc inside, and if possible,
pack your drive in the original box. Some of our customers have not
held on to their boxes and have had to resort to less-than-secure methods
to get drives back to us.

CAUTION: Never ship the drive with a CD or DVD disc inside it.

If you did not receive a box (for example, your drive came pre-installed
in a computer), we recommend you pay a packaging store (such as The
UPS Store) to ship your drive. If you don’t have a packaging store in
your area, ask for packaging pointers when you co ntact us to get an
RMA number before returning any drive.

PX-760 Installation and Users Manual 91

Appendix B: Technical Support

Shipping Your Drive to Plextor

Be sure to write the RMA number on the outside of the shipping box.
Any drive sent to Plextor without an RMA number will not be accepted.

NOTE: The RMA number must be clearly visible on the outside of the
shipping box.

Drives must be sent postage prepaid. We recommend that you insure
your shipment, as Plextor cannot be held responsible for any damage
that may occur during shipment.

92 PX-760 Installation and Users Manual