Plextor reserves the right to make improvements in the products
described in this manual at any time without prior notice.
Plextor makes no representation or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Further, Plextor
Corp. reserves the right to revise this manual and to make changes in
its content without obligation to notify any person or organization of
such revision or change.
This manual is copyrighted, all rights reserved. It may not be copied,
photocopied, translated, or reduced to any electronic medium or
machine-readable form without Plextor’s prior permission.
Plextor, PlexTools, and the Plextor logo are registered trademarks of Plextor
Corp. All other licenses and trademarks are property of their respective owners.
Record Your Serial Number
For future reference, record the serial number and the TLA code (found
on your drive’s label) in the space provided below.
TLA/Firmware Revision Number
Page 3
FEDERAL COMMUNICATIONS COMMISSION STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
CAUTION: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
CANADIAN DEPARTMENT OF COMMUNICATIONS
STATEMENT
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
This class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme a la norme NMB-003 du Canada.
LASER INFORMATION
These products have been designed and manufactured according to IEC 60825-1 on the
Safety of Laser products. This product comes under “Class 1 Laser Products.”
CAUTION: Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation exposure.
A Laser Caution Label is attached on the top of the internal drive model.
The laser beam emitted from the optical pickup is visible and invisible. Accordingly:
• Do not open the optical pickup housing.
• Obtain service only from Plextor-authorized personnel.
CAUTION: To disconnect the internal DVD/CD drive from an electrical current,
pull out the computer’s power plug.
PX-755SA Installation and Users Manual iii
Page 4
Top View of Internal Drive, Showing Caution Label Location
Detail of PX-755SA Laser Caution Labels
iv PX-755SA Installation and Users Manual
Page 5
Table of Contents
1. Getting Started ..............................................................................1
About this Manual...........................................................................1
Printing the Manual.....................................................................1
Meet Your PX-755SA.....................................................................2
What the PX-755SA Does...........................................................2
Features of the PX-755SA...........................................................3
Minimum Configuration to Use the PX-755SA..........................6
What You Can Do with the PX-755SA.......................................7
About Plextools Professional ..........................................................7
Congratulations! Thank you for purchasing the Plextor® PX-755SA, a
reliable, high-performance recordable DVD and CD writer, rewriter, and
player. We appreciate the confidence you have shown in us. Our goal is
to put you—and keep you—on the leading edge of DVD and CD
technology.
About this Manual
Please read this manual carefully and keep it handy for easy reference.
Use the manual for installation, operation and troubleshooting. If your
drive needs service, see your dealer or call Plextor’s Technical Support
Department.
In this manual you should find all the information you need to
successfully install, operate and troubleshoot your drive. If you run into
a problem that doesn't seem to be covered, however, please contact us.
(See “Appendix B: Technical Support” for the different ways you can
reach us.) You will be connected to our friendly, helpful band of tech
support engineers. What might seem like an uncooperative drive to you
could very well be a 30-second fix to them. But we will never know
unless you contact us.
Printing the Manual
This manual has been sized for viewing on a computer monitor screen.
To print a hard copy of this manual:
1. In Acrobat, select File | Print. You see the Print dialog box.
2. In the Print dialog box, choose the printer.
3. If you want to print on standard 8-1/2 x 11 paper, you can check the
Expand small pages to paper size box. This expands the manual’s
pages so they nearly fill up a standard-sized page.
4. When you have made your selections, click OK. The manual is
printed.
PX-755SA Installation and Users Manual 1
Page 8
Section 1: Getting Started
Meet Your PX-755SA
The PX-755SA is a DVD ReWritable/CD ReWritable drive that
provides professional quality DVD and CD performance for writing,
rewriting and reading.
What the PX-755SA Does
For DVDs, the PX-755SA:
• Writes DVD+R (recordable DVD, “plus” format) media at
up to 16X speed.
• Writes DVD+R DL (double layer) media at up to 10X speed.
• Writes DVD-R (recordable DVD, “dash” format) media at up
to 16X speed.
• Writes DVD-R DL (dual layer) media at up to 6X speed.
• Writes DVD+RW (rewritable DVD, “plus” format) media
at up to 8X speed. (Requires 8X media for 8X writing.)
• Writes DVD-RW (rewritable DVD, “dash” format) media
at up to 6X speed.
• Supports DVD+VR and DVD-VR format for read and write.
• Reads stamped DVD discs at up to 16X.
• Reads DVD-Video discs with CSS at up to 2X CLV.
• Supports DVD-RW DRT-DM (Distributed Real Time Defect
Management)
• Supports DVD+RW background format
For CDs, the PX-755SA:
• Writes to CD-R (recordable CD) media at up to 48X speed.
• Writes to CD-RW (rewritable CD) media at up to 24X speed.
• Reads all CD-ROM and CD-R data media at a maximum of 48X
speed.
• Reads CD-DA (audio), CD-RW data media, and CD-R audio media
at up to 40X speed.
• Reads CD-RW audio media at up to 32X speed.
2 PX-755SA Installation and Users Manual
Page 9
Section 1: Getting Started
Features of the PX-755SA
• Serial ATA interface: The PX-755SA takes advantage of the benefits
of the Serial Advanced Technology Attachment interface, with its
smaller, more flexible cables and faster interface speed.
• High speed transfers: The PX-755SA supports next-generation high
speed transfers via the Serial ATA 1.0 interface.
• AUTOSTRATEGY®: Writing technology for unknown media. When
a writable disc isn’t listed in the drive’s internal media catalog,
AUTOSTRATEGY automatically checks the disc and develops a
write strategy for it.
Control (PoweRec) adjusts laser power and writing speed so they’re
at the optimum settings for that particular disc.
• Replaceable front panel: For mounting in any PC, you can change
the front-panel bezel and tray door from beige to black in a few
moments.
• VariRec: Lets you change the write strategy to record at highest
quality on different types of discs. Also provides user adjustment of
the recording power above or below a default level. This adjustment
lets you customize the optimum laser power to your own needs.
• Silent Mode: Unique technology that sets the drive for super-silent
operation. By controlling access speed, read/write speed, and tray
opening and closing speed, you reduce drive noise to a whisper.
• MMC compliance: Supports the MMC-4 command set.
• Flash memory: Allows upgrading the PX-755SA to the latest
firmware revision (available from the Plextor web site) without
opening the computer or physically accessing the drive.
• Black tray: Reduces the effect of optical distortion by absorbing
reflections from the laser beam, enhancing read quality.
PX-755SA Installation and Users Manual 3
Page 10
Section 1: Getting Started
• Plug and Play: Supports Windows Plug and Play.
• CPRM support: The PX-755SA supports Content Protection for
Recordable Media, so you can play CPRM copy-controlled media.
• Self-test diagnostics: The PX-755SA has a self-test diagnostic
function for easy troubleshooting.
• PlexEraser: This data destruction utility makes a recorded disc
(CD-R, DVD+R, DVD-R) unreadable by overwriting the disc’s leadin and user data sectors.
• Q-Check tests: The Plextor PX-755SA achieves high-quality
recording on virtually any DVD or CD media. To see for yourself,
use the Q-Check features to check laser operation or measure and
display characteristics of the media you’re using.
• Q-Check TA (Time Analyzer): The PX-755SA supports time interval
analysis that shows a histogram of a disc’s lands and pits, a valuable
aid in assessing disc quality.
DVD Features
• Lossless linking for DVD+R/RW and DVD+R DL: Allows
DVD+RW discs to be edited and still play on DVD-ROM players.
• Zero Link for DVD-R/RW, DVD-R DL: Has 0 byte gap between
sessions so the discs are compatible with all players. This allows
DVD-RW discs to be edited and still play on DVD-ROM players.
• Double layer and dual layer DVD discs: Reads and writes DVD+R
DL (double layer) and DVD-R DL (dual layer) discs, so you can
burn up to 4 hours of high quality MPEG-2/DVD video on a single
8.5-gigabyte DVD disc.
• Wide DVD+R/RW and DVD-R/RW media compatibility: Compatible
with a wide range of DVD±R and DVD±RW media.
4 PX-755SA Installation and Users Manual
Page 11
Section 1: Getting Started
• Multiple DVD types: Supports DVD-ROM, DVD-Video, multi-
border, multi-session, DVD±VR, DRT-DM, for read and write.
• Versatile recording modes for DVD+R/RW: Including disc-at-once
(DAO), multi-session, and incremental write for DVD+R DL
(double layer) discs; DAO, multi-session, and incremental write for
DVD+R; and random access write and sequential write for
DVD+RW.
• Recording versatility for DVD-R/RW, too: Including sequential write
for DVD-R DL (dual-layer); DAO, incremental recording, multiborder recording for DVD-R; and DAO, multi-border recording,
incremental recording, restricted overwriting, and DRT-DM for
DVD-RW.
• SpeedRead: For DVD-Video discs equipped with CSS copy
protection, you can enable fast playback (SpeedRead) or leave at the
factory default for quiet video playback.
CD-R and CD-RW Features
• Variety of recording modes: Supports track-at-once, disc-at-once,
session-at-once, multi-session, and variable and fixed packet writing.
errors, so you can safely use your computer for other tasks while
you’re writing to a CD-R or CD-RW disc.
• Wide compatibility: Wide CD-R and CD-RW media compatibility.
• Orange Book compatibility: Compatible with Orange Book, Parts II
and III.
• OPC and ROPC: Optimum Power Control and Running Optimum
Power Control, which adjust the laser power for the optimum write
strategy.
• CD-TEXT, CD+G: Supports CD-TEXT and CD+G writing.
PX-755SA Installation and Users Manual 5
Page 12
Section 1: Getting Started
• GigaRec: Variable capacity recording that lets you change CD-R
disc capacity over a range from 60 percent to 130 percent of the
rated value. You can get much more data onto a CD. Or decrease
disc capacity while gaining improved audio quality.
• SecureRecording: Security protection that lets you make your CDs
readable only by persons with the correct password.
• Overburn: Another way of burning more information onto a CD—
audio up to 99 minutes 59 seconds in length, or a data disc up to 875
megabytes in capacity.
Minimum Configuration to Use the PX-755SA
Here’s what you’ll need in order to install and use the PX-755SA drive.
• Computer: Pentium 4, 1.4-GHz or faster CPU.
• Minimum RAM: 256 MB.
• Interface: Model PX-755SA requires a Serial ATA 1.0 interface that
supports the ATAPI command set.
• Hard disk size: To write to a CD in image mode (that is, to write an
image of a CD to your hard disk), you need 1 GB of free space. For a
DVD, 10 GB of free space is recommended. (For more accurate
guidelines, see the help files or documentation for the recording
software you’re using.)
• Operating System: Model PX-755SA requires Windows XP,
Windows XP 64-bit, or Windows 2000.
6 PX-755SA Installation and Users Manual
Page 13
Section 1: Getting Started
What You Can Do with the PX-755SA
Just look at some of the things you can do with your PX-755SA:
• Record slide shows or digital video onto DVD+R DL, DVD-R DL,
DVD+R, DVD-R, DVD+RW and DVD-RW discs.
• Play DVD-ROM, DVD+R DL, DVD-R DL, DVD+R, DVD+RW,
DVD-R, and DVD-RW discs.
• Record data or audio onto writable or rewritable CD media.
• Play music CDs.
• Save photos and other images on rewritable or writable CDs.
• Create a CD or DVD “sneakernet” to share information with
colleagues—just use software to drag and drop files onto DVD+R,
DVD+RW, CD-R or CD-RW media, then continue adding files and
sharing the same disc.
• Archive images and video to DVD or CD.
• Master new software programs on DVD or CD.
About Plextools Professional
PlexTools® Professional is a powerful application software package that
lets you take full advantage of the CD/DVD functions of the PX-755SA
drive. When installed on your computer, this software lets you use your
Plextor PX-755SA to burn CD-R, CD-RW, and DVD discs. It also lets
you take advantage of all the special features found in the Plextor PX755SA drive, including Q-Check tests, Secure Recording, GigaRec, and
more. For PlexTools Professional details and downloads, see
http://www.plextools.com/
.
PX-755SA Installation and Users Manual 7
Page 14
Section 1: Getting Started
Precautions
Like the rest of your computer system, your PX-755SA requires
reasonable care in its installation and use.
• Keep the area around your drive clean from dust, smoke, and other
contaminants.
• Do not allow moisture or liquids, including water or cleaning fluids,
to touch the drive. Thinner, benzene, or alcohol-based solvents can
mar your drive’s surface.
• Do not drop or jolt the drive.
• Do not move, carry or transport a disc in the drive because this can
cause damage.
• Do not attempt to open the drive and service it yourself. Removing
the cover may expose you to harmful electrical voltages or the laser
beam. For your safety, entrust service to experienced service
personnel only.
• Keep your DVDs and CDs free of dirt or other contaminants, by
storing them in jewel cases. Use only industry-standard discs. Do not
insert dirty, warped, poorly balanced, or cracked discs into the drive.
• Do not clean discs using a circular motion. Instead, using a soft, dry
cloth, wipe gently in a radial motion; start at the center of the disc
and proceed to the outer edge.
• Do not attempt to clean your drive using solvent-based cleaners or an
air compressor.
• Do not attempt to clean your drive using a CD cleaning disc. These
discs can damage your drive permanently.
Where to Go From Here
See Section 2, beginning on page 9, to learn how to install your drive.
8 PX-755SA Installation and Users Manual
Page 15
2. Installing the
PX-755SA Internal SATA Drive
This section explains how to physically install your PX-755SA internal
Serial ATA drive in your computer. The steps are as follows:
1. Turn OFF your computer system.
2. Mount the drive into an available drive bay inside the computer
system.
3. Make the cabling connections: Serial ATA cable and power cable.
4. Turn your computer system ON.
The following pages give more details for this procedure.
NOTE: Your computer’s SATA connection must support the ATAPI
command set. Some computer motherboards have SATA RAID
(Redundant Array of Independent Discs) chipsets that do not support the
ATAPI command set used by optical disc drives, or that do not have
BIOS settings to enable IDE/ATAPI functions. If you are unsure, consult
your motherboard manual or vendor web site for compatibility, BIOS
versions, and BIOS settings. And check the Plextor PX-755SA
motherboard compatibility listing at
http://www.plextor.com/english/support/support_compatability.html
PX-755SA Drive Features and Controls
Before proceeding, become familiar with the controls and features of
your Plextor drive. Match the parts of your drive to the illustrations
below.
PX-755SA Installation and Users Manual 9
Page 16
Section 2. Installing the PX-755SA Internal SATA Drive
Front Panel—PX-755SA Internal Drive
Figure 1: Front panel of the PX-755SA internal SATA drive
• LED indicator: Illuminated yellow for disc initializing, reading, and
ejecting. Illuminated amber for writing. (Blink rate indicates writing
speed.) Illuminated green during standby and when Buffer Underrun
Proof Technology is operational. Illuminated yellow, green and
amber when AUTOSTRATEGY is operational.
• Emergency eject hole: If the automatic eject button does not work,
insert the emergency eject tool, paper clip, or other thin, rigid object
in this hole to eject tray. Turn OFF power before using this feature.
• Tray front door: Attached to tray drawer.
• Eject button: Push once to eject tray. Push again to insert the tray
back into the PX-755SA. To prevent wear on the drive, always use
the eject button to insert the tray.
10 PX-755SA Installation and Users Manual
Page 17
Section 2. Installing the PX-755SA Internal SATA Drive
Rear Panel—PX-755SA Internal SATA Drive
Also familiarize yourself with the drive’s rear panel.
Figure 2: Rear panel of the PX-755SA internal SATA drive
• SATA cable connector: Connects to your computer’s SATA
interface using a 7-pin SATA interface cable.
• Power connector: Connects to your computer’s 15-pin SATA
power cable to provide DC +5 volts and +12 volts to the PX-755SA.
NOTE: If your computer has only 4-pin power connectors, use the
SATA power cable adapter to connect to the 15-pin power connector
on the PX-755SA.
• Self-test/DMA jumper: Leave this jumper off for normal operation.
When the jumper is installed, the PX-755SA drive runs in
PIO/multiword DMA mode.
When the jumper is installed and you hold down the eject button
during computer startup, the drive’s self-test diagnostic routine is
initiated.
PX-755SA Installation and Users Manual 11
Page 18
Section 2. Installing the PX-755SA Internal SATA Drive
What Else Is In the PX-755SA Box
What you find in your Plextor box depends on what the company that
sold you the box put in—or took out—while the Plextor drive was in
their possession. Plextor currently sells the PX-755SA drive in this
configuration:
• PX-755SA DVD±R DL, DVD±R/RW and CD-R/RW drive
• Replacement front bezel (beige) and disc tray front panel
• 7-pin SATA interface cable
• 4-pin-to-15-pin SATA power cable adapter
• 1 piece of approved DVD+R media
• 4 mounting screws
• Spare jumper
• Emergency eject tool
• Plextor software disc with bundled PlexTools® Professional. Also
contains Roxio Easy Media Creator 7 Basic DVD Edition and a PDF
of the PX-755SA Installation and Users Manual.
• PX-755SA Quick Installation Guide
Save Your Box!
Be sure to save the box after you have installed your drive. The box
and its packaging material were designed and drop tested to ensure
your drive can endure rough treatment and still arrive in working
order. If you have to ship your drive back to Plextor, you’ll want to
send it in the original box. (For more details about returning your
drive to Plextor, see page 57.)
If the security sticker on top of your box is cut, there may be a good
reason: for example, a dealer may have added other components or
software. Carefully check the contents to ensure nothing has been
removed. If something is missing, contact the party from whom you
purchased the box for an explanation.
NOTE: This applies to the Plextor retail box. Your drive may have been
shipped in a different box with other contents, depending on whom you
purchased the drive from and what they included inside the box.
12 PX-755SA Installation and Users Manual
Page 19
Section 2. Installing the PX-755SA Internal SATA Drive
If your drive came pre-installed, some or all of the items above may
have been installed and may not be separately available. See the Plextor
web site for locations to purchase additional or replacement accessories.
Set the PX-755SA DMA Jumper (If Needed)
Your PX-755SA ships from the factory with no DMA jumper installed.
(The pins are empty.) The empty pins mean the drive is set to Ultra
DMA. This setting should work in most cases, so you don’t have to do
anything more.
With some personal computers that do not have an embedded non-RAID
Serial ATA chipset, the computer may “hang” or crash with the PX755SA installed. If this happens, change the PX-755SA to multiword
DMA mode by installing the spare jumper across the two DMA jumper
pins.
Figure 3: Add the PX-755SA DMA jumper if you need to change from
Ultra DMA (default) to multiword DMA
Adding the jumper also configures the PX-755SA for self-test. See
“Using the PX-755SA Self-Test Diagnostics” on page 36 for more
details.
PX-755SA Installation and Users Manual 13
Page 20
Section 2. Installing the PX-755SA Internal SATA Drive
Mount the PX-755SA Drive
Before proceeding to install the PX-755SA drive in your personal
computer, make sure you have all the cables you’ll need.
Record the Serial Number
Note the serial number and TLA number of your drive, and record those
numbers.
Mount the Drive in the Computer
You can mount your internal drive in any available bay. You must
remove the small panel that covers the bay that you want to use.
NOTE: The drive can be mounted horizontally or vertically
If you don’t have an empty bay, remove the existing DVD-ROM or CDROM drive and install the PX-755SA.
You must make two cable connections to your PX-755SA. The two
cable connections that you must make are:
• SATA cable
• Power cable
To mount the PX-755SA drive:
1. Before proceeding, make sure the power to your computer and any
external peripherals is OFF and your computer is UNPLUGGED
from its power source.
2. Remove your computer’s cover, following the directions provided by
your computer’s manufacturer. Typically, this involves loosening or
removing several screws on the back panel of your computer and
sliding off the cover. See the illustration below for an example.
14 PX-755SA Installation and Users Manual
Page 21
Section 2. Installing the PX-755SA Internal SATA Drive
Figure 4: Removing a typical computer's cover
3. Remove the cover panel from the bay that will hold the drive. To
remove the cover panel, pop it out by pressing outward lightly. (In
some older computers, you may have to remove screws that hold the
panel in place.)
Figure 5: Removing the cover panel from a bay
PX-755SA Installation and Users Manual 15
Page 22
Section 2. Installing the PX-755SA Internal SATA Drive
4. Determine if you must install mounting rails on the sides of your
drive. To do so, insert the drive into the open bay. If the drive fits
tightly with little or no clearance on either side of the drive, you will
not have to use mounting rails. The drive can be mounted directly
into your computer. Go to step 6.
NOTE: Plextor does not provide rails. If you need rails, you can
obtain them from the computer manufacturer or from a computer
supply retail or mail-order store.
5. If you must use mounting rails, fasten the rails to the lower pair of
holes as shown in the illustration below. (In some instances, you may
need to fasten the rails to the upper set of holes.) After fastening the
rails, check their positioning by sliding the drive into the bay before
you mount the drive or connect any cables.
CAUTION: Be sure not to mistake the inner and outer face of the rail
when attaching. Typically, the smooth side of the rail faces away from
the drive’s chassis.
Figure 6: Installing mounting rails (if needed)
16 PX-755SA Installation and Users Manual
Page 23
Section 2. Installing the PX-755SA Internal SATA Drive
6. Plug one connector of the 7-pin SATA interface cable into the SATA
connector (the right-hand connector) on the rear panel of the drive
before you insert the drive into your computer. Then thread the cable
through the front of the open bay and back toward the motherboard.
The drive should slide smoothly into the bay. If it does not, check for
obstructions in the bay and ensure the side rails are attached
properly.
Figure 7: Cable connections for an internal SATA drive
NOTE: Your computer’s SATA connection must support the ATAPI
command set. Some computer motherboards have SATA RAID
(Redundant Array of Independent Discs) chipsets that do not support
the command set used by optical disc drives, or that do not have
BIOS settings to enable IDE/ATAPI functions. If you are unsure,
consult your motherboard manual or vendor web site for compatibility,
BIOS versions, and BIOS settings. And check the Plextor PX-755SA
motherboard compatibility listing at
http://www.plextor.com/english/support/support_compatability.html
PX-755SA Installation and Users Manual 17
Page 24
Section 2. Installing the PX-755SA Internal SATA Drive
7. If not already connected, attach the other end of the 7-pin SATA
interface cable to the Serial ATA connector on the computer
motherboard (or on a PCI board, if that is how the Serial ATA
interface is provided in your computer). When connecting the Serial
ATA cable, note that cable connectors are keyed, and will fit only
one way. For example, the initials “SATA” on the cable connector
should be up.
8. Connect a power cable from the computer to the power connector of
the drive. In most computers, you will find free power connectors
that are ready for your use.
If your computer is equipped with 15-pin SATA power cables,
you can connect a power cable directly to the PX-755SA drive.
If your computer’s power cables have only 4-pin power
connectors, use the 4-pin SATA power cable adapter that came
with your PX-755SA drive.
CAUTION: The power connector on the cable and the receptacle on
the drive are keyed. Do not force the power connector into the drive,
or the drive and/or the computer could be damaged.
9. Mount the PX-755SA drive in the computer using the four screws
that were supplied with your drive. Use only these screws.
CAUTION: Do not mount your drive in your computer using screws
other than those supplied by Plextor. You may damage the drive if
you insert screws that are too long or the wrong thread type.
This completes the installation procedure. Go on to the next section to
see how to use your PX-755SA drive.
18 PX-755SA Installation and Users Manual
Page 25
3. Using Your PX-755SA
This section explains how to use your PX-755SA drive and how to load,
handle and care for your DVDs and CDs.
What Media to Use
Use the right media! Your PX-755SA drive's capabilities change
depending on which type of compact disc you use.
DVD Media
DVD recordable media is available in two different, non-compatible
formats:
• DVD+R, DVD+R DL (double layer) and DVD+RW
• DVD-R, DVD-R DL (dual layer) and DVD-RW
Your PX-755SA can read and write either media format, in single layer
or double layer media. It supports all these types of DVD media:
• Digital Video Discs: You can immediately play pre-recorded DVD
You can record on these discs, but only once. You can also read
them.
• DVD+RW, DVD-RW: ReWritable DVD. You can record and re-
record (up to 1,000 times) on these discs. You can also read them.
Figure 8: The logo identifies the type of DVD media
With double layer media, you don’t need to turn the disc over to record
on side 2.
PX-755SA Installation and Users Manual 19
Page 26
Section 3. Using Your PX-755SA
CD-ROM Media
In addition, you can use these types of CD media:
• CD-ROM: You can immediately play or read prerecorded compact
discs, such as audio CDs and data discs.
• CD-R: Recordable CD. You can record on these discs, but only
once. You can also read them.
• CD-RW: Normal Speed, High Speed, and Ultra Speed ReWritable
CD. These discs support recording and re-recording (up to 1,000
times). You can also read them.
To achieve a certain writing speed, you must use the appropriate media.
To achieve 48X CD-R writing speed you must use certified 48X media;
and to achieve 24X CD-RW writing speed you must use Ultra Speed
CD-RW media.
Remember:
• Using Normal Speed CD-RW discs (that is, NS-RW media) you can
rewrite at 4X.
• Using High Speed CD-RW discs (HS-RW media), you can rewrite at
10X.
• Using Ultra Speed CD-RW discs (US-RW media) in this drive, you
can rewrite at up to 24X.
You can write to Ultra Speed CD-RW discs only on drives that support
this media. Drives that are capable of writing to Ultra Speed ReWritable
media, such as the Plextor PX-755SA, are identified by a “Compact
Disc ReWritable Ultra Speed” logo.
Figure 9: The logo also identifies the type of CD-RW media
See the Plextor web site at www.plextor.com
for the latest list of
recommended media for the PX-755SA.
20 PX-755SA Installation and Users Manual
Page 27
Section 3. Using Your PX-755SA
Tray Loading and Operation
To load and unload the tray:
1. While the drive is powered up, push the eject button on the front
panel. The tray drawer slides out in 3–4 seconds.
Figure 10: Loading the tray
2. Lay a CD or DVD disc in the depression in the tray, label side up.
3. Press the eject button again and the tray will slide shut within
seconds.
NOTE: Always use the eject button to close the tray in a smooth and
secure manner. Closing the tray by pressing the front of the drawer using
your hand is not recommended and risks damage or premature wearing
of the mechanism.
Handling DVD and CD Media
Take care when handling blank CD and DVD media. Dust, scratches,
and fingerprints on either side of the disc can cause write errors during
recording. When picking up or holding blank media you can either place
your fingers along the outer edge of the disc, or place one finger through
the center hole and one finger on the outer edge. Once you have finished
creating a disc, label it by writing on the top using permanent ink.
CAUTION: We recommend using a “non-toxic” marker, such as a
Sharpie pen, that conforms to the ASTM D-4236 standard. Some
permanent markers will damage the media. Also, do not press too hard
when writing on the disc.
PX-755SA Installation and Users Manual 21
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Section 3. Using Your PX-755SA
NOTE: We do not recommend placing self-sticking CD-R labels on the
disc. The weight of the label may unbalance the disc and cause write
errors during recording or read errors during reading. Also, attempting to
remove the label may permanently damage the disc.
Cleaning Discs
For proper read and write performance, your discs must be clean. Trying
to record on a dirty disc may result in a failed session and ruin the disc.
To clean the disc, wipe the disc using a clean, soft cotton cloth to
remove surface dirt such as fingerprints. Use a straight-line motion,
wiping from the center out. Do not wipe the disc in a circular motion.
Figure 11: Wipe the disc from the center outward
HINT: Keep your frequently used discs in jewel cases at all times to
prevent them from becoming dirty or damaged.
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Section 3. Using Your PX-755SA
Mounting Position
You can operate your PX-755SA drive in either a horizontal or a vertical
position.
Playing DVDs
To play a digital video disc, insert the DVD as you would any other
disc. The drive plays both single layer and double layer discs.
The first time: A code on each DVD allows it to be played only on
players designed for a certain regional area, such as North America,
Europe, etc. When the drive ships from the factory there is no region
code set. The first time a DVD that has a region setting is inserted into
the drive, the drive is automatically set to that region code.
If you later insert a DVD with a different region code, you are prompted
to either accept changing the new region code or not. If you don’t accept
the change, then that DVD will not play. If you do accept the change,
then the region code setting is changed. But remember: you can change
the drive’s region code only 5 times. After that, you can’t change it any
more.
Writing to DVD Media
You need special software that supports writing to DVD+R, DVD+R
DL, and DVD+RW discs; or to DVD-R DL, DVD-R and DVD-RW
discs.
Specifying +R/RW or -R/RW
You don’t need to specify whether to write to +R/RW or -R/RW. The
selection is automatically made for you, based on the media you insert in
the drive.
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Section 3. Using Your PX-755SA
Writing to CD-R and CD-RW Media
In conjunction with your drive, mastering and packet writing software
allows you to write audio, video, data, or other information to writable
(CD-R) or rewritable (CD-RW) media. The PX-755SA writes to all
types of CD-RW media.
Using the LED Indicator
The color and blink rate of the front-panel LED indicator give you
information about the drive’s operation.
When you are writing to a CD-R or CD-RW disc, the color and blink
rate of the front-panel LED indicator indicate the speed of writing, as
follows:
Operation
No disc – Off –
Eject Yellow On –
Loading – Off –
Initialize Yellow On –
Standby Green On –
Read Yellow On –
DVD write,
8X and higher
DVD write,
4-7X
DVD write,
less than 4X
CD-R write,
32X and higher
CD-R write,
16-31X
CD-R write,
less than 16X
CD-RW write,
24X
LED color
Amber Blink 40ms
Amber Blink 80ms
Amber Blink 150ms
Amber Blink 40ms
Amber Blink 80ms
Amber Blink 150ms
Amber Blink 40ms
On/Off/Blink
Blinking
interval
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Section 3. Using Your PX-755SA
Operation
CD-RW write,
10-23X;
10X CLV
CD-RW write,
4X
Buffer Underrun
Proof / DVD
linking active
Write setting
created by
AUTOSTRATEGY
LED color
Amber Blink 80ms
Amber Blink 150ms
Green On –
Yellow-greenamber
On/Off/Blink
Blink 200ms
Blinking
interval
Switching to SpeedRead for Video
Playback
When you are playing a DVD-Video disc that has CSS (copy protection
via the Content Scrambling System), the PX-755SA normally plays at a
slow speed with a maximum of 2X CLV speed to reduce drive noise.
You can speed up DVD playback by turning on SpeedRead with
PlexTools Professional software. In PlexTools Professional, go to Drive
Settings | Advanced and enable or disable SpeedRead with the check
box.
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4. Maintenance and Troubleshooting
This section explains maintenance and troubleshooting procedures for
your PX-755SA drive.
With proper maintenance, you can prevent problems. If trouble arises,
you can often solve many simple problems on your own, rather than
wait for assistance from a Plextor representative.
Cleaning the PX-755SA Drive
Plextor drives are sealed against external contamination, so in a normal
computer environment and with normal use, your drive should not
require internal cleaning. However, if your drive has been in use for
some time and has just recently started to exhibit read/write problems, it
is possible that dust has accumulated on the laser lens. In this case:
• If your drive is still in warranty and you are experiencing problems,
send the drive to Plextor. (See “Returns” on page 57.)
• If your drive is out of warranty, before returning the drive for repair
you may want to try a short blast of canned air aimed at the center of
the drive. Use only electronics-grade canned air: sterile, filtered, and
moisture-free. If you notice no improvements after this step, you will
need to return the drive for repair.
CAUTION: Do not attempt to clean your drive using any solvent-based
cleaners. Also, do not use an air compressor, because the high-pressure
blast can damage the drive.
ANOTHER CAUTION: Do not use a CD cleaning disc. Cleaning discs
that use a felt pad can scratch the laser lens surface and render the drive
inoperable. Cleaning discs with brushes may also scratch the lens.
Moreover, these cleaning discs are often out of balance, making their
operation very noisy.
PX-755SA Installation and Users Manual 27
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Section 4. Maintenance and Troubleshooting
Upgrading Firmware
Plextor creates firmware revisions to meet the particular needs of large
computer manufacturers. It is rare that these revisions will impact the
performance or operation of your drive. However, we advise that you
always update your drive with the latest available firmware. Among
other benefits, updating firmware ensures that your drive has the latest
media catalog. Before troubleshooting a possible problem with your PX755SA drive please visit our web site at www.plextor.com
you have the latest firmware.
To obtain new firmware for your drive:
1. Go to the Plextor web site at www.plextor.com
2. Look for firmware upgrades in the Support area, on the Downloads
page. There is a description of the latest firmware revision and its
intended use.
3. Download the firmware to your computer.
To upgrade firmware in your drive’s flash memory:
1. Run the executable file that you downloaded from Plextor’s web site.
2. Accept all defaults by continuing to click on the Next button until
you see the message:
Firmware update has completed.
3. Restart your system.
.
to check if
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Section 4. Maintenance and Troubleshooting
Emergency Eject
If the computer power is turned off or the automatic eject button at the
front of the drive does not work, use this procedure to open the drive.
To use the emergency eject tool to open the drive:
1. Make sure power to the drive is OFF. (That is, turn off your
computer.)
2. At the front of the drive, insert the emergency eject tool, or a paper
clip or other thin, rigid object, into the emergency eject hole.
Figure 12: Emergency eject
3. Push the tool or other object straight in, until the disc tray clicks
open.
4. Carefully continue to slide the disc tray open.
5. Remove the CD from the disc tray.
6. Carefully push the disc tray shut.
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Section 4. Maintenance and Troubleshooting
Changing the Front-Panel Color
By using the replacement bezel and disc tray face plate you can change
the PX-755SA’s front-panel color in a few moments.
CAUTION: Avoid creating static electricity. Be sure to wear a grounding
strap when performing this procedure.
To install a different bezel and disc tray face plate:
1. If the PX-755SA is already installed in a computer, turn the
computer power OFF and open the computer case.
2. If necessary, remove cables from the rear of the PX-755SA and
remove the drive. (You may be able to gain access to the necessary
parts of the drive by sliding it forward without removing any cables.)
3. Use the emergency eject tool or a paper clip to open the tray drawer
as illustrated in Figure 12 above.
4. Turn the drive upside down (or work from the bottom) and locate the
two hooks at the bottom of the disc tray face plate. The hooks are
toward the left and right edges of the tray mask.
Figure 13: Locate the two disc tray face plate hooks
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Section 4. Maintenance and Troubleshooting
5. Hold the disc tray securely and gently push the tray face plate
slightly to release it from the hooks. Pry a hook away from the tray
and press down. When both hooks are released, remove the mask by
pressing it off the disc tray.
Figure 14: Unhook the tray mask and push to release it
6. Locate the four bezel hooks. Two are on the bottom of the drive, and
one is on each side.
Figure 15: Locate the four bezel hooks
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Section 4. Maintenance and Troubleshooting
7. Turn the drive right side up and locate the catch at the center of the
top of the drive.
Figure 16: Also locate the catch at the top front of the drive.
8. With the drive right side up, release the two side bezel hooks. To
release the hooks, press inward using the angled portion of the eject
tool. Do this only for the two bezel hooks on the sides. (You don’t
have to do this for the hooks on the bottom.)
Figure 17: Press in with the angled portion of the eject tool to
release the two side bezel hooks
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Section 4. Maintenance and Troubleshooting
9. With the two side bezel hooks released, tilt the top of the bezel
slightly forward to release the top catch, then slide the bezel forward
to remove it.
Figure 18: Pull forward gently to remove the front bezel
CAUTION: Do not touch any of the internal components that are visible.
10. Position the new bezel in front of the drive and slide it gently in
place. Ensure that the top clip and all four bezel hooks lock into
place.
Figure 19: Slide the new bezel into position and make sure all four
bezel hooks snap into place
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Section 4. Maintenance and Troubleshooting
11. Install the new tray face plate by pressing the L-shaped forms on
both sides of the face plate into the rib of the disc tray, and sliding
the face plate downward until the two hooks are fixed.
Figure 20: Install the tray face plate
Close the disc tray gently, and reinstall the drive in the computer.
To install the drive in your computer, go to Section 2 on page 9.
Troubleshooting
If you have problems during or right after installation of your drive, first
make sure the drive is recognized. If you still have problems, visit the
Plextor web site for tips and troubleshooting help.
Make Sure the Drive Is Recognized
If you’re having trouble after installation, make sure the PX-755SA
drive is recognized by your computer. To check whether the drive is
recognized:
To see if the drive is recognized in Windows:
1. Turn the computer ON. After the computer boots up, you should see
the Windows display.
2. Open Windows Explorer or My Computer and ensure there is an
icon for the Plextor drive, the hard disk, and another DVD or CDROM drive, if present. The Plextor icon may be D: or E: or another
designator.
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Section 4. Maintenance and Troubleshooting
3. If the PX-755SA drive is not recognized in Windows, reboot the
computer and use your computer’s setup program to program the
BIOS to recognize it.
NOTE: Refer to the computer’s documentation for information on how
to run the motherboard BIOS setup program.
For the PX-755SA, verify the SATA chipset supports the ATAPI
Command set. Use your computer’s motherboard BIOS setup
program to enable SATA/IDE/ATAPI as needed for your
configuration.
Note that if your computer’s SATA chipset is dedicated for SATA
RAID, the connection may not support optical disc drives like the
PX-755SA. Consult your motherboard manual or vendor website for
assistance in configuration or for questions of compatibility.
4. Save and exit your CMOS setup to restart your computer with the
new settings.
5. In Windows 2000 or XP, right-click on the My Computer icon and
select Properties. Click on the Hardware tab, then click on the
Device Manager button. Click the + sign next to the DVD/CD-ROM
drives heading and look for the “PLEXTOR DVDR PX-755A” entry
underneath.
If you do not see this drive listed as one of the devices, or if it has a
yellow diamond with an exclamation point (!), contact Plextor Technical
Support. (See “Appendix B: Technical Support” for the different ways
you can contact us.)
PX-755SA Installation and Users Manual 35
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Section 4. Maintenance and Troubleshooting
Using the PX-755SA Self-Test Diagnostics
The PX-755SA drive contains a set of self-test diagnostics that can help
isolate trouble and determine if a problem is in the drive or elsewhere.
NOTE: Using the self-test diagnostics requires opening the computer and
adding a jumper to the rear panel of the drive. If you’re are not
comfortable with opening your PC and adding a jumper, you may want to
let someone with more experience handle this aspect of troubleshooting
for you.
To perform the tests you’ll need:
• Tools to remove the computer’s cover
• A jumper (supplied)
• A blank piece of Plextor-recommended DVD+R, DVD-R, or CD-R
media. (See page 47 or visit our web site.) The self-test will write to
this media, so you won’t be able to use this disc again.
This tests three functions of the drive: writing at maximum speed,
continuous playback at maximum speed, and random access.
To perform the self-test:
1. Turn the computer’s power OFF, unplug it from its power source,
and open the computer to gain access to the rear of the PX-755SA
drive. Typically, this involves loosening or removing several screws
on the back panel of your computer and sliding off the cover. (See
Figure 4 for an example.)
CAUTION: Before you attempt to open your computer be sure to
properly ground yourself by wearing an anti-static wristband. This will
help prevent static damage to your computer system.
You should be able to see the back of the PX-755SA drive connected
to the SATA cable and power connector. There are two cable
connections to the drive: the left-hand connection is a 15-pin SATA
power cable. The right-hand connection is a 7-pin SATA interface
cable.
NOTE: You may have to remove the drive from the computer to
perform the next two steps.
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Section 4. Maintenance and Troubleshooting
2. Hold the SATA interface cable (the right-hand cable) at its
connection to the PX-755SA drive. Carefully remove the SATA
cable from the drive by pulling the cable gently rearward. Leave the
SATA power cable attached to the drive.
3. Note the self-test/DMA jumper at the rear of the PX-755SA. If no
jumper is installed, place a jumper across the two pins.
Figure 21: Add the PX-755SA self-test/DMA jumper to
enable the self-test diagnostics
4. If you removed the drive for access to the cable and self-test/DMA
jumper, slide it back into the computer and reconnect the power
cable to the drive. (Do not connect the SATA interface cable.)
5. Replace the computer’s cover and re-connect the computer’s power
cord to the power source.
CAUTION: Turning on the computer power without first replacing the
cover can be dangerous to the computer’s components and also to
you. Be aware of the danger of electric shock and do not touch any
components inside the computer.
6. While pressing the PX-755SA’s eject button, turn the computer
power on. The drive’s LED indicator blinks green, then amber, and
the tray ejects.
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Section 4. Maintenance and Troubleshooting
7. Insert a blank Plextor-recommended DVD±R or CD-R disc. Be sure
to use only media of the type recommended by Plextor.
If the LED indicator blinks amber three times, the loaded disc is
not a blank DVD±R or CD-R disc. Remove the disc and insert a
blank, Plextor-recommended DVD±R or CD-R disc.
8. The drive begins the diagnostic routine. Upon completion of the
diagnostic, you see the results:
If there was no problem, the disc is ejected automatically.
If there was a problem, the disc is not ejected, and you see the
LED indicator blink green:
One green blink indicates a write or read error.
Two green blinks indicate an initialization error.
Three green blinks indicate the disc is not blank or cannot be
detected properly.
9. If the disc was not ejected automatically, press the eject button to
eject the disc.
10. Turn off the computer power.
11. Reset the self-test/DMA jumper at the rear of the PX-755SA to its
original setting as noted in Step 3 above.
12. Reconnect the SATA interface cable to the PX-755SA drive. If you
removed the drive to gain access to the cable or jumpers, replace the
drive in the computer. Then replace the computer cover.
If you discover a problem with the PX-755SA drive, do not attempt to
service the drive yourself. Contact us to get an RMA number and take
steps to return the drive to Plextor. See “Returns” on page 57 for details.
38 PX-755SA Installation and Users Manual
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5. Frequently Asked Questions
Q: Which is better, DVD+R and DVD+RW? Or DVD-R and DVDRW?
A: Neither is “better” or “worse.” They’re just different standards, like
English versus metric measurement.
Different manufacturers support different standards. The DVD+R and
DVD+RW formats are supported by Plextor, Philips, Sony, HewlettPackard, Dell, Ricoh, Yamaha and other manufacturers. DVD-R, DVDRW and DVD-RAM are also supported by Plextor, as well as Panasonic,
Toshiba, Apple Computer, Hitachi, NEC, Pioneer, Samsung and Sharp.
No matter which format a DVD disc is recorded in, it can be read by
most commercial DVD-ROM players.
Q: What is “recommended media”?
A: Recommended media are recordable or rewritable CD and DVD
media that have been tested by Plextor and found to operate well
consistently, from one manufacturing lot to another. For each drive,
Plextor engineers test media from many different manufacturers and
manufacturing facilities, creating a recommended media list and
determining the optimum write strategy for that particular media type.
The results are listed as “recommended media,” and are also assembled
into a media catalog and stored in firmware in Plextor drives. (See the
Plextor web site at www.plextor.com for the latest list of recommended
media for the PX-755SA.)
From time to time, the media catalog is updated with new manufacturers
and part numbers as Plextor tests additional media. When this happens,
Plextor makes new drive firmware available. You can download this
new firmware and update your drive.
PX-755SA Installation and Users Manual 39
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Section 5. Frequently Asked Questions
Q: What is AUTOSTRATEGY?
AUTOSTRATEGY is a self-adjusting writing technology for unknown
media. AUTOSTRATEGY enables high quality disc recording, even if
the disc is not listed in the drive’s internal media catalog. You control
AUTOSTRATEGY via PlexTools Professional or other recording
software.
AUTOSTRATEGY works like this: When you insert a piece of DVD+R
or DVD-R media—whether an unknown media type or even a type that
is currently in the media catalog in the drive's firmware—
AUTOSTRATEGY can create a write strategy for that new media and
add it to a separate database. This non-volatile memory of the drive
holds up to 31 write strategies. You can activate, deactivate, and delete
entries in this separate AUTOSTRATEGY database. You can also view
and save or print the list of database entries.
With PlexTools Professional, you have full control over
AUTOSTRATEGY. You can allow AUTOSTRATEGY to pick the best
write strategy, whether that strategy is in its own database or the drive’s
media catalog. Or you can force AUTOSTRATEGY to always use its
own database, or to always use the media catalog database. For
PlexTools Professional details and downloads, see
http://www.plextools.com/
.
Q: What's the difference between "double layer" and "dual layer"?
A: Nothing, really. It's simply a difference of opinion within the industry
about how to label media and drive capabilities. DVD+R DL (as named
by the DVD+RW Alliance) stands for DVD+R Double Layer. DVD-R
DL (from the DVD Forum) stands for DVD-R Dual Layer. Whether
your DL media is labeled "double layer" or "dual layer," the PX-755SA
can handle it.
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Section 5. Frequently Asked Questions
Q: In the list of Recommended Media, what’s the difference
between “rated,” “compatible,” and “recommended” speeds?
A: “Rated” is the manufacturer’s rated write speed for the media; it’s
what you see on the box. “Compatible” is a looser term that indicates the
maximum safe writing speed according to the manufacturer.
“Recommended” is the Plextor-recommended speed for ensuring topquality writing using this media. Plextor tests media and enters the
“compatible” and “recommended” speeds into the drive’s media catalog.
For example, 8X-rated media listed as “12X writing recommended” and
“16X compatible” indicates the manufacturer believes this 8X-rated
media can be written at 16X. Plextor factory testing has determined you
will achieve the highest quality write at 12X. Plextor’s testing also
indicates you can write this media at 16X and still achieve good quality,
although perhaps not as high as at the recommended speed.
Just because the vendor rates a disc for a certain speed doesn't mean that
the disc will give you a high-quality write at that speed. However, the
PoweRec technology in your Plextor drive ensures you will write at the
highest possible speed that still achieves high quality.
Q: Where can I find out more information about the PX-755SA’s
Serial ATA interface?
A: Go to www.sata-io.org
.
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Section 5. Frequently Asked Questions
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Appendix A: PX-755SA Specifications
This appendix shows specifications for the PX-755SA.
Minimum System Requirements, PX-755SA Internal SATA Drive
Computer Pentium 4, 1.4-GHz CPU or equivalent
NOTE: For real-time MPEG-2 capture and burning,
Roxio Easy Media Creator 7 requires a 1.6-GHz
Pentium 4 or equivalent.
Minimum RAM 256 MB
Hard Disk Size 1 GB of free space to write to a CD in image mode, or
10 GB of free space to create DVD images. (For more
accurate guidelines, see the help files or
documentation for the recording software you’re
using.)
Interface Serial ATA 1.0. Must support ATAPI command set.
DVD-R DL: Sequential write. Layer jump write with
future firmware upgrade
Track-at-once (TAO), DAO, packet write (variable and
fixed), session-at-once (SAO); CD-MRW with future
firmware upgrade
PX-755SA Installation and Users Manual 45
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Appendix A: PX-755SA Specifications
Supported Media
Supported
Media, DVD
Supported
Media, CD
Supported
Media Size
Stamped DVDs: Single layer / Double layer
DVD-R: For General Part 1 Physical Specification
Version 2.1
DVD-R DL: Part 1 Physical Specification 3.0
DVD-RW: Part 1 Physical Specification
Version 1.1/1.2
DVD+R: Part 1 Volume 1 Basic Format Version 1.3
DVD+R DL: Part 2 Basic Format Specification
Version 1.0
DVD+RW: Part 1 Volume 1 Basic Format
Specification Version 1.3;
Part 1 Volume 2 Basic Format Specification
Version 1.0
Stamped CDs: Discs compliant with
Red/Yellow/Green/White/Blue Book
CD-R: Orange Book Pt II-compliant discs (Type 74,
Type 80)
CD-RW: Orange Book Pt III-compliant discs
CD: 12 cm
DVD: 12 cm, 8cm (DVD-R/RW)
46 PX-755SA Installation and Users Manual
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Appendix A: PX-755SA Specifications
Recommended Media
You can use virtually any media in your PX-755SA and be assured of
the best possible write quality. However, Plextor-recommended media
are recordable or rewritable CD and DVD media that have been tested
by Plextor and found to operate well consistently, from one
manufacturing lot to another. For each drive, Plextor engineers test
media from many different manufacturers and manufacturing facilities,
creating a recommended media list and determining the optimum write
strategy for that particular media type. The results are listed as
“recommended media,” and are also assembled into a media catalog and
stored in firmware in Plextor drives.
See the Plextor web site at www.plextor.com for the latest list of
recommended media for the PX-755SA.
In the media lists:
• “Rated” is the manufacturer’s rated write speed for the media; it’s
what you see on the box.
• “Compatible” is a looser term that indicates the maximum safe
writing speed according to the manufacturer.
• “Recommended” is the Plextor-recommended speed for ensuring
top-quality writing using this media.
Plextor tests media and enters the “compatible” and “recommended”
speeds into the drive’s media catalog.
PX-755SA Installation and Users Manual 47
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Appendix A: PX-755SA Specifications
Performance Specifications
Read Speed,
DVD
6-16X
5-12X
3-8X
2-5X
2X CLV
Read Speed,
CD
20-48X
17-40X
14-32X
10X-24X
8X CLV Stamp,R,
4X CLV Stamp,R,
Speed
CAV
CAV
CAV
CAV
NOTES: SL = Single layer disc, DL = Double layer
disc.
When a DVD-Video with CSS (copy protection via the
Content Scrambling System) is loaded, the PX-755SA
slows its playback speed to reduce drive noise.
USA Safety UL UL 60950
Laser FDA FDA 21 CFR 1040.10
EMC FCC FCC Part15B
Canada Safety UL (C-UL) CSA 22.2 No. 60950
Europe Safety CE EN60950-
Laser CE EN60825-1
EMC CE EN55024,
Type Agency Standard
and 1040.11
1/IEC60950-1
EN55022 Class B
PX-755SA Installation and Users Manual 53
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Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient
location. Keep your drive’s serial number and a copy of your sales
receipt handy as well.
If you experience a problem while installing or operating your drive,
please refer first to the relevant sections of this manual regarding setup
and installation (Sections 1–3). If you do not uncover the solution there,
please refer next to the maintenance and troubleshooting section that
begins on page 27. You may also wish to refer to the Frequently Asked
Questions (FAQ) section of our web site to assist you in troubleshooting
the problem on your own.
NOTE: We encourage you to go the Plextor web site (www.plextor.com)
before attempting to contact Technical Support. The answers to the most
common questions callers ask can be found quickly in the support area.
Select PlexHelper for online troubleshooting or FAQs for answers to
common questions.
If you have not been successful in your quest, our Technical Support
Department will help you solve problems that relate specifically to your
PX-755SA drive. In many cases, a problem that appears to be caused by
your Plextor drive actually originates in another part of your computer.
In such instances, our technical support staff will try to help you identify
the part at fault and will refer you to the manufacturer of that part for
further assistance.
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Appendix B: Technical Support
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support
Department:
• Visit our web site (www.plextor.com
) for answers to Frequently
Asked Questions.
• Send us e-mail (techsupport@plextor.com
). Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.
• Call 1-800-204-0332 or 937-615-1610 and select the tech support
option.
Before You E-mail or Call for Support
Please gather as much of the following information as possible before
contacting us.
• The serial number and TLA (top level assembly) number of your
PX-755SA drive. Your serial number and TLA number appear both
on the drive label and on a sticker at the rear of internal drives.
• The latest version of firmware you loaded onto the drive, if
applicable.
• The version of the Windows operating system you are using.
• The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).
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Appendix B: Technical Support
Returns
In the unlikely event that you need to return a drive to Plextor, you need
an RMA (Returned Materials Authorization) number. You will need this
number before any Plextor drive can be returned for replacement. Here’s
how you get an RMA number and return your drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be
defective, you will receive an RMA number.
2. Plextor will e-mail you with the RMA number and shipping
information.
3. When you receive the RMA number, pack the Plextor drive securely
in a box, and include the RMA number with the drive.
4. Write the RMA number in large bold numbers on the outside of the
box, and ship it to Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request RMA forms at:
• rmasupport@plextor.com
• Or by calling us at 1-800-204-0332 or 937-615-1610.
Packing Your Drive
Check the drive to make sure there is no disc inside, and if possible,
pack your drive in the original box. Some of our customers have not
held on to their boxes and have had to resort to less-than-secure methods
to get drives back to us.
CAUTION: Never ship the drive with a CD or DVD disc inside it.
If you did not receive a box (for example, your drive came pre-installed
in a computer), we recommend you pay a packaging store (such as The
UPS Store) to ship your drive. If you don’t have a packaging store in
your area, ask for packaging pointers when you contact us to get an
RMA number before returning any drive.
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Appendix B: Technical Support
Shipping Your Drive to Plextor
Be sure to write the RMA number on the outside of the shipping box.
Any drive sent to Plextor without an RMA number will not be accepted.
NOTE: The RMA number must be clearly visible on the outside of the
shipping box.
Drives must be sent postage prepaid. We recommend that you insure
your shipment, as Plextor cannot be held responsible for any damage
that may occur during shipment.
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Appendix C: Warranty
PLEXTOR CORP. (“Plextor”) warrants your PX-755SA drive against
any defect in material and workmanship, under normal use, for a period
of one year following its date of purchase. In the event this product is
found to be defective within the warranty period, PLEXTOR will, at its
option, repair or replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal
use and/or conditions; b) if the unit is repaired, modified or altered,
unless such repair, modification or alteration is expressly authorized in
writing by PLEXTOR; c) if the unit is subjected to abuse, neglect,
lightning strike, electrical fault, improper packaging, or accident; d) if
the unit is installed improperly; or e) if the serial number of the unit is
defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct,
special, or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of
replacement goods, or expense or inconvenience caused by service
interruptions. Under no circumstances will any person be entitled to any
sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR’s Technical
Support Department by e-mail (techsupport@plextor.com
1-800-204-0332 or 937-615-1610. The Technical Support Department
will attempt to diagnose and correct your problem. If the unit does not
function properly, they will provide you with a Return Material
Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR.
Authorization is confirmed by issuance of the RMA number, which
must be written prominently on the outside of the box in which the
defective unit is returned to PLEXTOR.
) or by calling
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Appendix C: Warranty
All drives returned to PLEXTOR must be securely packaged and
shipped postage prepaid.
The drive will be returned to the customer at Plextor’s expense when
originating within the United States. For a drive originating outside of
the United States, the customer is responsible for shipping costs in both
directions.
NOTE: Warranty validity is limited to that applicable in the location where
the drive was originally purchased.
If You’re Outside the U.S. or Canada
Note that the warranty and RMA policy only apply to the United States
and Canada. If you are in South America, contact your dealer or reseller
for all warranty and RMA claims.
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A
access time · 50
ATAPI command set · 53
AUTOSTRATEGY · 3, 40
LED indicator and · 10
B
background format, DVD · 2
bay cover panel · 15
black tray · 3
blue book · 46
box contents · 12
buffer · 5, 44
Buffer Underrun Proof Technology
· 5
LED indicator and · 10, 43
C
cable
power · 14
SATA · 14
cable connections, PX-755SA · 17
CD
formats supported · 45
reading speed · 48
recording modes · 5, 45
write methods · 5, 45
CD cleaning disc, don’t use · 8, 27
CD reading speed · 48
CD+G · 5
CD-R
35
mounting position · 14, 23, 51
mounting rails · 16
mounting, PX-755SA · 14
MTBF · 52
multiword DMA, PX-755SA set to
· 13
N
noise specification · 51
normal speed CD-RW
media · 20
write speed · 20, 49
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Index
O
OPC · See optimum power control
operating system · 6, 43
optimum power control · 5
orange book · 5, 46
overburn · 6
P
packing for shipment · 57
password protection · 6
PIO support · 3, 53
playing DVD · 23
PlexTools Professional · 7
plug and play, support for · 4
position, mounting · 14, 23, 51
power