Plantronics XLC2 User Manual
CLARITY, a Division of Plantronics, Inc.
6131 Preservation Drive • Chattanooga, TN 37416
Tel: 800-426-3738 • Fax: 800-325-8871
E-mail: claritycs@plantronics.com • Website: www.clarityproducts.com
©2010 Clarity, a Division of Plantronics, Inc. All rights reserved. Clarity, Clarity Professional,
XLC2, ClarityLogic, Digital Clarity Power and the amplied gure are trademarks or registered
trademarks of Plantronics, Inc.
Rev. F (03-12)
Printed in China
User Guide
Extra Loud Big Button Cordless
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Speakerphone and ClarityLogic
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Table of Contents
XLC2
SAFETY INFORMATION 3
PACKAGE CONTENTS 7
INSTALLATION 8
FEATURE LIST - BASE 12
FEATURE LIST - HANDSET 14
BATTERY INFORMATION 17
CLARITYLOGIC INFORMATION 20
PROGRAMMING/DIALING - MEMORY 22
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BOOST FUNCTION INFORMATION 23
AUTO BOOST FUNCTION INFORMATION 24
OUTGOING SPEECH AMPLIFICATION 25
TROUBLESHOOTING 26
TECHNICAL INFORMATION 29
REGULATORY COMPLIANCE 30
WARRANTY 35
1
2
Important Safety Instructions
XLC2
Privacy of communications may not be ensured when using
this phone.
When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk
of re, electric shock and injury to persons, including the
following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the
telephone.
3. Avoid contact with liquids. Do not locate base unit or
handset near water, for example, near a bathtub, wash basin,
sink or laundry tub, in a wet basement or near a swimming
pool.
4. Avoid using a telephone (other than a cordless type) during
a storm. There may be a remote risk of electrical shock from
lightning.
5. Do not use the telephone to report a gas leak in the vicinity
of the leak.
6. Unplug this telephone from the wall outlets before cleaning.
Do not use liquid cleaners or aerosol cleaners on the
telephone. Use a damp cloth for cleaning.
7. Place this telephone on a stable surface. Serious damage
and/or injury may result if the telephone falls.
8. Do not cover the slots and openings on this telephone. This
telephone should never be placed near or over a radiator or
heat register. This telephone should not be placed in a built-in
installation unless proper ventilation is provided.
9. Operate this telephone using the electrical voltage as stated
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Important Safety Instructions
XLC2
on the base unit or the owner’s manual. If you are not sure of
the voltage in your home, consult your dealer or local power
company.
10. Do not allow anything to rest on the power cord or locate
this product in an area where the power cord is likely to be
damaged by furniture or foot trafc.
11. Do not overload wall outlets or extension cords as this
can increase the risk of re or electrical shock.
12. Never push any objects through the slots in the telephone.
They can touch dangerous voltage points or short out parts
that could result in a risk of re or electrical shock. Never spill
liquid of any kind on the telephone.
13. To reduce the risk of electrical shock, do not take this
phone apart. Opening or removing covers may expose you to
dangerous voltages or other risks. Incorrect reassembly can
cause electric shock when the appliance is subsequently used.
14. Unplug this product from the wall outlet and refer
servicing to the manufacturer under the following conditions:
when the power supply cord or plug is frayed or damaged; if
liquid has been spilled into the product; if the telephone has
been exposed to rain or water; if the telephone has been
dropped or the case has been damaged; if the telephone
exhibits a distinct change in performance; if the telephone
does not operate normally by following the operating
instructions. Adjust only those controls that are covered
by the operating instructions. Improper adjustment may
require extensive work by a qualied technician to restore
the telephone to normal operation if the telephone does not
operate normally by following the operating instructions.
4
Important Safety Instructions
XLC2
15. Never install telephone wiring during a lightning storm.
16. Never install telephone jacks in wet locations unless the
jack is specically designed for wet locations.
17. Never touch uninsulated telephone wires or terminals
unless the telephone line has been disconnected at the
network interface.
18. Use caution when installing or modifying telephone lines.
19. This product should be operated only from the type of
power source indicated on the marking label. If you are not
sure of the type of power supply to your home, consult
your local power company.
20. Do not attempt to open the AC adapter. There are
potentially dangerous voltages inside, and there are no
serviceable parts.
21. Discontinue use of product and contact Clarity if the
product overheats, has a damaged cord or plug, if the
product has been dropped or damaged or if the product has
come into contact with liquids.
22. Use only the AC adapter provided with this product or a
replacement AC adapter provided by Clarity.
23. This phone amplies sound to loud volumes. To prevent
hearing damage, all users of the phone should be informed
of the high volume capability of the phone and children
should only use the phone when supervised by an adult.
24. Exposure to high volume sound levels or excessive
sound pressure may cause temporary or permanent damage
to your hearing. Although there is no single volume setting
that is appropriate for everyone, you should always use your
telephone with the volume set at moderate levels and avoid
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Important Safety Instructions
XLC2
prolonged exposure to high volume sound levels. The louder
the volume, the less time is required before your hearing
could be affected. If you experience hearing discomfort, you
should have your hearing checked by a doctor. To protect
your hearing, you should:
A) Set the volume control in a low position and
gradually increase the volume as needed. Before
pressing the BOOST button, reduce the volume
to the lowest level. Use the phone on the lowest
volume setting as possible.
B) Limit the amount of time you use the telephone at
high volume levels.
25. If you experience a skin irritation after using this
product, discontinue use and contact Clarity.
SAVE THESE INSTRUCTIONS
6
Package Contents
XLC2
Your package includes all of the items as shown here. If
there is anything missing, please contact our Customer Care
department immediately.
NOTE: PLEASE RETAIN A COPY OF PROOF OF
PURCHASE FOR YOUR RECORDS.
Power adapter
Phone line
cords
(long/short)
Belt clip
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Handset
XLC2
User Guide
Installation Guide
Quick Start Guide
Base
XLC2
Wall mount
bracket
7
Installation
XLC2
Connect your telephone as shown on the enclosed Quick
Start guide.
Your telephone should arrive pre-assembled. To install it:
1. Remove base from package; pull yellow tab in the
direction of the arrow.
2. Hold one end of the long phone line cord tightly. The
correct end to hold should already be plugged into
your phone’s jack. Simultaneously pull the other end of
the phone cord away from the phone, unraveling it and
allowing you to plug that end of the cord into a wall
telephone outlet.
3. Plug the loose end of the phone cord into the wall
telephone outlet.
4. Hold one end of your phone’s white power adapter cord
tightly. The correct end to hold should already be plugged
into the back of your telephone base unit. Simultaneously
pull the other end of the adapter cord away from the
phone, unraveling it and allowing you to plug that end of
the cord into a wall electrical outlet.
5. Plug white power adapter cord on left rear of the base
into a wall electrical outlet.
6. Remove handset from package.
7. Pull the handset’s battery tab located on the bottom of
the device in the direction of the arrow.
8. Place the handset in the base charger. The batteries in
the handset must be fully charged for 10 hours before
using the telephone for the rst time.
9. Lift handset and press TALK to test. If you hear a dial
tone, your telephone is ready for use. If not, check all
connections again.
8
Installation
apide Guía de Inicio Rápido
XLC2
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Wall Mounting Your XLC2
XLC2
Wall mount your telephone as shown on the enclosed Quick
Start guide. (This is optional.)
1. Follow the instructions in the Installation section on page 8
to remove the base and handset from the base – steps 1, 4, 6.
2. Unplug the long phone line cord from the phone jack
located on the back of your XLC2. Plug one end of the short
phone line cord into the same jack identied by LINE on the
back of your base.
3. Install the XLC2 base onto the wall mount bracket as
shown on page 11. Guide the short phone cord through the
wall mount bracket as shown in the diagram.
4. Using a screwdriver, loosen the screws on your phone wall
outlet (1-2 turns).
5. Plug the loose end of the short phone cord into the wall
phone outlet.
6. Attach the wall mount bracket (with the XLC2 base) onto
the wall phone outlet.
7. Plug the power adapter into a wall electrical outlet.
8. Pull the handset’s battery tab located on the bottom of the
device in the direction of the arrow.
9. Place the handset in the base and allow 10 hours for full
charge.
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Wall Mounting Your XLC2
XLC2
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Feature List & Overview - Base
XLC2
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4
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2
1. LINE: Insert one end of your phone line here.
2. POWER: Insert power adapter’s round end here.
3. Battery door: Remove this to access the backup
battery compartment.
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Feature List & Overview - Base
XLC2
4. Visual Ringer (Base): Lights up when phone rings.
5. IN USE / CHARGE Light: The light turns green if the
phone is in use, and turns red when it is charging.
6. POWER LED (light): This light is lit green when the
power is on.
7. SILENT: Press if you want to turn off the base ringer. The
button is backlit with a red light when the ringer is off.
8. VOLUME (UP / DOWN): Use these arrow keys to
increase / decrease the ringer volume on the base. The volume
adjustment can only be done while the phone is not in use.
9. FIND: Press this key to locate the handset. Once the
handset is found, press the TALK key to end the location
sounds.
10. AUTO BOOST OFF / ON: BOOST override
function. Sets the state of the BOOST function at
the beginning of each call (see BOOST FUNCTION
(AMPLIFICATION) section).
11. TONE / PULSE: Choose the appropriate dialing mode
according to your local settings.
12. VOICE ASSIST OFF / ON: Set switch to ON if
you wish to hear the numeric keys pressed during dialing, and
(if your phone line is equipped with CID service, purchased
separately from your local telephone service provider) the
digits of the incoming call. If you do not have CID, the ON
option turns on the Voice Assist function for the dialed digits
only.
13. RINGER STYLE: Use this key to choose the most
comfortable base ring tone for your environment. There are
six ring tones available. (This adjustment needs to take place
while the phone is not in use.)
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7B
Feature List & Overview Handset
XLC2
7A
6
1
2
3
10
13
8
11
14
15
16
12
4
5
9
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Feature List & Overview Handset
XLC2
1. VOLUME Control Wheel: Use the rotary control
to increase or decrease the volume of the incoming call.
2. BOOST: Press this button to engage the extra
amplication (see details on page 23). When the Boost
function is enabled, the TALK button turns red.
3. Speakerphone: In TALK mode, press the
Speakerphone button to go to speakerphone mode. Press
Speakerphone button to return to TALK. Press TALK to
end the call.
You can answer the phone in Speakerphone mode by
pressing the Speakerphone button.
The button is backlit red when the speakerphone is active.
4. FLASH: Designed to use custom calling services such
as Call Waiting or Three Way Calling.
5. MUTE: Allows you to conduct a private conversation
that you do not want the person on the other end to hear.
Press the MUTE button again to return to your call.
The MUTE button blinks red when this function is active.
6. Visual Ringer: Lights up when the phone rings.
7A. Memory Key: One one-touch emergency memory
keys labeled “A”. To dial out using this saved numbers press
the A key and the handset dials out.
7B. Blue ClarityLogic Button: press the blue button for
direct access to a Customer Care Representative.
8. MEM: Use this button to program the memory key (A).
This button is also used in dialing the two-touch memory
locations. (see details under PROGRAMMING / DIALING
MEMORY KEYS section - page 22).
9. Belt Clip: Use the belt clip to easily carry the handset
according to your needs.
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Feature List & Overview Handset
XLC2
10. TALK: Press TALK to start an outgoing phone call
or to answer an incoming call. Also, press TALK when the
handset is found (if the FIND function is activated from the
base).The TALK button lights up as per the settings below:
• green when the phone is in use, non-Boost mode;
• red when the BOOST function is engaged;
• orange when the OSA function is active;
• blinks green during incoming ring or when the base is
paging the handset (FIND function is engaged) - along with
the visual ringer;
• blinks green (slower) during the memory programming
process.
11. Dial Pad: Used to dial the phone numbers. The keys also
serve as the location for 10 two-touch memory locations (see
details under PROGRAMMING / DIALING MEMORY KEYS
section - page 22). The dial pad is backlit for ease of use.
12. RD / P (Redial / Pause): When you hear the dial
tone, press this button to redial the last number dialed (up to
32 digits). Press this button while programming the memory
keys to insert a two second pause.
13. TONE Switch: Use this switch to pick one of the three
tone settings available (see page 23).
14. NECKLOOP Port: Use a standard 3.5mm neckloop
with your XLC2 handset. We recommend the Clarity CE30
Neckloop.
15. Headset Port: Use a standard 2.5mm plug headset
with your XLC2 handset. We recommend the Plantronics
M175C.
16. RINGER ON / OFF: Set this switch to OFF position
if you want to turn off the handset ringer.
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Battery Information
XLC2
HANDSET
The batteries in the handset must be fully charged for 10
hours before using the telephone for the rst time.
Battery life: Talk time is 6.5 hours, while standby is 130
hours without usage. Actual times will vary depending on the
amplier settings used. Replace batteries every two years.
Battery spec (as supplied with your phone): 3xAAA
NiMH rechargeable batteries (1.2V 600mAh NiMH - model
60AAAHC, GPI International Ltd. or HFR-44AAAJ600,
Shenzhen Highpower Technology Co., Ltd)
To replace batteries, remove the handset battery cover and
install new batteries, then close battery cover.
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BASE
The base backup batteries ensure the functionality of your
cordless phone (3-4 hours), in case of a power outage.
The batteries in the base must be fully charged for 10 hours.
When the base unit operates in battery mode (no AC power).
the base POWER light will blink once every two seconds.
To change or install batteries in the base:
1. Turn base over and remove memory card.
2. Open battery compartment door - push in the direction
of the arrow.
3. Install batteries according to the polarity shown inside
the battery compartment.
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Low Battery Indication
Battery Information
XLC2
AUTO
TONE/
VOICE
RINGER
BOOST
PULSE
ASSIST
STYLE
OFF/ON
T P
OFF/ON
HIGH OUTPUT
RINGER
Open battery
compartment
door here.
NOTE: To replace handset batteries or to install
base backup batteries, use ONLY standard
rechargeable AAA NiMH batteries - 600mAh.
XLC2
Handset
1. The handset beeps every 15 seconds in OFF HOOK
mode. It does not beep in ON HOOK mode.
2. The TALK button blinks red twice every two seconds
in ON HOOK mode. It will not ash an alert in OFF
HOOK mode.
Base
The In Use / Charge light will blink red once every ve
seconds in ON HOOK mode.
WARNING: Use rechargeable batteries only. Do NOT
use alkaline batteries!
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Battery Safety Information
XLC2
Dispose of used batteries according to the
instructions.
1. Do not dispose of the battery in a re as it may explode.
Check with local codes for possible special disposal
instructions.
2. Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause damage to the
eyes and skin. It may be toxic if swallowed.
3. Exercise care in handling batteries in order not to short
the battery with conducting materials such as rings,
bracelets and keys. The battery or conduction material
may overheat and cause burns.
4. Remove batteries when they are discharged and
when the equipment will not be used for an extended
period of time. Dispose of batteries according to local
environmental laws.
5. Do not disassemble, heat, crush, deform or puncture
batteries.
6. Do not attempt to charge non-rechargeable batteries.
7. Keep batteries out of the reach of children.
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WARNING: Risk of explosion if battery is replaced by an
incorrect type.
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Introduction to ClarityLogic
XLC2
ClarityLogic is the name of our simplied and easy-to-
use customer support service. While talking to a Clarity
representative, the telephone sends information such as its
model name and settings to Clarity. The representative is
immediately aware of the type and current settings of the
phone. This will allow any troubleshooting call to be quick
and simple, helping you nd exactly what you are looking for.
Just call 1-877-LOGIC24 (1-877-564-4224) to nd out how
Clarity is there to make life easier.
ClarityLogic® Memory Dial
For your convenience, Clarity has pre-programmed
the customer support number into your phone’s blue
ClarityLogic button.
NOTE: ClarityLogic has been designed to work with the
Plain Old Telephone Service (POTS). If your phone service is
provided by a broadband service provider, ClarityLogic may
not work.
ONLY CLARITYLOGIC MAY BE DISABLED. ALL OTHER
FEATURES WORK AS DESCRIBED IN THIS USER GUIDE.
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Subscription Data and Privacy
XLC2
Your device will automatically send Clarity various types
of information as part of the Clarity services, which may
include the phone number associated with your device.
This information may be combined with account and other
information we have on record regarding you or your
device or may be transmitted to us by your device. To
assist with remote diagnostics and other customer services
functions, your device may also regularly send us certain
information associated with your device, including software
and hardware settings, the phonebook, caller ID history
and other information you have stored on the device.
All of such information, together with other information
that we have on record regarding you and your device, is
collectively referred to as the “Subscription Data.” We use
this information to diagnose and troubleshoot any device
issues as well as to provide you with the services.
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You agree that Clarity and its subsidiaries, afliates, partners,
suppliers and agents (collectively, “Afliates”) may collect,
store, access, disclose, transmit, process and otherwise
use your subscription data to provide you with the Clarity
services, address your requests, provide technical support,
process transactions for your account and otherwise use
such subscription data in accordance with Clarity’s privacy
policy (http://clarityproducts.com/about-clarity/privacypolicy/), which is hereby incorporated by reference. Clarity
may also provide or enable certain services through your
device that rely upon location information. In order to
provide such services, Clarity and its Afliates may collect,
store, access, disclose, transmit, process and otherwise
use your location data (including real time geographic
information) in accordance with Clarity’s privacy policy.
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Programming / Dialing
Memory Keys
XLC2
The XLC2 has one direct (onetouch) memory location and 10
indirect (two-touch) memory
locations on the telephone (0-9)
that can be programmed to dial
frequently called numbers of up
to 24 digits.
To program a memory location:
1. Press the MEM button.
2. Dial the number you wish to store.
3. Press the MEM button again.
4. Press either the emergency button (A) or the number
on the dial pad to which you wish to store the number.
5. A long beep will indicate the programming process is
complete.
NOTE: The TALK button blinks (green) during the
programming process; it will stop blinking when the
programming process is complete (at step 5, above).
To replace a stored number, simply reprogram a new
number in its place - follow steps 1-5 above.
To dial a stored number:
1. A - press A when the handset is not in use. The phone
dials the stored number. (Or you can press TALK, then
press A for the same result).
2. 1-0 - press TALK, press MEM, press 1 (or any other
numeric button). The phone dials the stored number.
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BOOST Function (Amplification)
XLC2
Amplify Incoming Sounds (Handset)
1. While on a call, press the
BOOST button to engage the
additional amplication (up to
50dB); the TALK button turns
red.
2. Adjust the VOLUME rotary
control to achieve the desired
sound level (up to 50dB of
amplication).
3. Adjusting the TONE switch
allows you to customize your
hearing experience. Since
we all have different hearing
preferences, we suggest
exploring each setting to nd
the one most comfortable for
you. The three available settings
are:
TONE
1 2 3
BOOST
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1 - Flat frequency response: best for hearing aid users;
2 - High frequency emphasis: best used to hear high
frequency sounds;
3 - MBC (Multi-Band Compression): makes words clearer
and easier to understand.
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AUTO BOOST Function
XLC2
On the back of the XLC2 base,
there is an AUTO BOOST
ON / OFF switch, to enable the
Auto Boost Function.
When this is set to “ON,” the Boost function is
automatically enabled every time the phone is picked up the call starts in Boost ON mode.
When the Auto Boost Override switch is set to “OFF”
(default setting), the Boost function turns off after the
phone is hung up - the call starts in Boost OFF mode.
Setting this switch to “ON” is recommended if all of the
users of the telephone need the additional amplication.
Setting this switch to “OFF” is useful when people with
varying hearing abilities use the phone.
During a call, pressing the BOOST button toggles the Boost
function ON or OFF according to the user’s needs.
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WARNING: VOLUME MAY BE LOUD!
Outgoing Speech
Amplification (OSA)
XLC2
This function amplies the level of your voice, in case your
voice is perceived as being too quiet by the other person on
the call.
To enable this function, press and hold the BOOST button
for 8 (eight) seconds. The phone beeps and the TALK button
backlight turns orange to indicate that the function is active;
the function can be enabled/disabled while on a phone call
by pressing and holding the BOOST button until the beep is
heard.
To return to the default setting for your voice volume level,
press and hold the BOOST button again for 8 (eight)
seconds. You will hear a beep conrming that the function
is disabled. To verify, the phone’s TALK button should no
longer be orange when you are on a call.
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NOTES:
1. IMPORTANT: In order to experience the best audio
quality for both parties during a call, we recommend you
turn on this function only if your voice is considered too
quiet.
2. OSA is also available in speakerphone mode.
25
Troubleshooting
XLC2
NO DIAL TONE
• Verify the TALK Button is lit.
• Verify the AC adapter is securely plugged into the AC
power outlet and the telephone.
• Verify the telephone line cord is securely plugged into the
wall jack and the telephone.
• Make sure the handset batteries are fully charged.
• Verify the telephone is in the correct dialing mode, tone
(touch) or pulse (rotary).
• Make sure you are in the usable range of the base station.
• You may have too many extensions on your line. Try
unplugging a few devices.
NO DIAL TONE, AND HANDSET VISUAL
RINGER is blinking (twice every second)
It is possible that the handset has lost connection to the
base.
• Make sure you are in the usable range of the base station.
• If you are close to the base, but you are still unable to
get a dial tone, proceed as follows:
1. Handset: press and hold the FLASH button for three
seconds, until the keypad backlight and visual ringer start
ashing; release the FLASH button.
2. Base: press and hold the FIND button for three
seconds, until the IN USE light and visual ringer (base)
start ashing; release the FIND button.
3. Wait for the connection to be re-established; the handset
will beep ve times to indicate successful registration.
4. If the handset beeps just twice, the registration was not
successful. Repeat steps 1-4 above.
26
Troubleshooting
XLC2
TALK button is blinking red (twice every 2 seconds)
Handset batteries are low on charge; return the handset to
the base to recharge the batteries
VISUAL RINGER is blinking red (twice every 5
seconds)
The handset is out of range, or the power to the base is
unplugged; return the handset to the usable area, and check
the power adapter connections on the base unit.
TALK button is blinking green (fast pace) and
VISUAL RINGER is backlit red
The base is trying to locate the handset; press TALK to end
the FIND/paging process and return the handset to the base.
RINGER does not work
• Make sure the RINGER button on the handset is set to ON,
and the SILENT button on the base is not lit red yet.
• Make sure you are in the usable range of the base station.
• Make sure the handset batteries are fully charged.
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TALK button is backlit orange during a call
The OSA function is enabled - see page 25 for details.
The TALK button lights up as per the settings below:
• green when the phone is in use, non-Boost mode;
• red when the phone is in use, BOOST function is engaged;
• orange when the OSA function is active;
• blinks green during incoming ring or when the base is
paging the handset (FIND function is engaged) - along with
the visual ringer
• blinks green (slower) during the memory programming
process
27
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