Plantronics WO350, WO300 User Manual

Savi™ Ofﬁce WO300/WO350

Wireless Headset System

with Optional HL10™ Lifter

User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Ofﬁce WO300/WO350 (WO1 Base and WH300/WH350 Headset) Wireless Headset System. Please refer to the separate

safety instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated Set Up instructions.

Plantronics Savi User Guide

Contents

1 Package Contents and Features ...........................4

1.1 Savi Base ................................................................. 4

1.2 Savi Headset ............................................................ 5

1.3 HL10 Lifter (Optional) ............................................... 6

2 Base Set Up ...........................................................7

2.1 Attaching Charge Cradle to Base ............................ 7

2.2 Connecting Base to Desk Phone ............................. 7

2.3 Connecting Power Supply to Base .......................... 7

2.4 Positioning Base ...................................................... 7

3 Headset Set Up ....................................................8

3.1 Adjust the Headband ............................................... 8

3.2 Adjust the Mouthpiece ............................................. 8

3.2 Docking and Charging the Headset ......................... 8

4 Conﬁgure and Test Call .........................................9

4.1 Checking Conﬁguration ........................................... 9

4.2 Making a Test Call with Desk Phone ....................... 9

5 Lifter Set Up (Optional) .......................................10

5.1 Installing Lifter ........................................................ 10

5.2 If You Do Not Hear a Dial Tone .............................. 10

5.3 Additional Parts (if required)................................... 11

6 PC Set Up ........................................................... 12

6.1 Installing USB Cable .............................................. 12

6.2 Installing PerSono Suite Software ......................... 12

6.3 Making a Test Call with PC .................................... 12

7 Using Your Savi Ofﬁce Professional Wireless

Headset System .................................................13

Powering up Headset .................................................. 13

Placing, Answering and Ending Calls with

Desk Phone ................................................................. 13

Placing, Answering and Ending Calls with PC ............ 14

Switching Between Desk Phone and PC Audio ......... 14

Mixing Desk Phone and PC Audio .............................. 14

Muting the Headset ..................................................... 15

Subscribing a Master Headset .................................... 15

Conferencing In Up to Three Additional Headsets ...... 15

Setting Default Line to Desk Phone or PC ................... 16

Toggling On/Off Over-the-Air Subscription .................. 16

Setting the Range ........................................................ 16

Ending Subscription .................................................... 16

Placing the Headset in Sleep Mode ............................ 16

Subscription Button Indicator Light ............................. 16

Desk Phone and PC Talk Buttons

Indicator Lights ............................................................ 16

Talk Time ...................................................................... 17

Desk Phone and PC Talk Buttons

“Rules to Live By” ........................................................ 17

Headset Call Control Button Functions ....................... 17

Headset Indicator Light ............................................... 17

Headset Tones ............................................................. 17

8 PerSono Suite Software ......................................18

Audio Control ............................................................... 18

Softphone Support ...................................................... 20

Settings Screen – Headset and Base .......................... 21

Help for Base Settings ................................................. 22

PC Panel Screen .......................................................... 24

Advanced Settings ....................................................... 24

Security Screen ............................................................ 24

Support Screen ............................................................ 25

Updates ....................................................................... 25

9 Troubleshooting and Common Questions ...........26

Plantronics Savi User Guide

1 Package Contents and Features

1.1 Savi WO1 Base

CD includes:

• PerSono® SuiteTM Software

• Animated Setup Guide

• Complete User Guide

Telephone

Interface Cable

Base Power Supply

Savi WO1 Base Features

PC Talk Button

Indicator Light

Desk Phone Speaking Volume

Base

USB Cable

Desk Phone Talk Button

Indicator Light

Conﬁguration Switch

Plantronics Savi User Guide

Desk Phone Listening Volume

Subscription Button and Indicator Light

Charging Indicator Light

Power Jack

USB Port

Telephone Interface Cable Jack

Handset Lifter Jack

1.2 Savi Headset

Charge Cradle

WH300 Headset

(Monaural)

(One model included in each package - both models shown.)

Savi WH350 Headset Features

Headband

Indicator Light

WH350 Headset

(Binaural)

Ear Cushions

Plantronics Savi User Guide

Volume Up and Down Button

Call Control Button

Microphone

Mute Button

1.3 HL10 Lifter (Optional)

Handset Lifter Arm

Ringer Microphone Jack (remove cover)

Power Cord

HL10 Lifter

Additional HL10 Lifter Parts (If Required)

Height Switch

Accessory Jack

Plantronics Savi User Guide

Ringer Microphone

Extender

Arm

For Nortel i2004

phones only

2 Base Set Up

2.1 Attaching Charge Cradle to Base

1 Connect the headset charge cradle to the base. Push

ﬁrmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1 Connect the telephone interface cable to the telephone

interface cable jack on the base.

2 Disconnect the handset coil cord from the desk phone.

3 Connect the telephone interface cable to the now open

handset port on the desk phone.

4 Connect the handset coil cord to the telephone interface

cable junction box.

5 Place the handset back on the telephone cradle.

2.3 Connecting Power Supply to Base

1 Connect the base power supply into the power jack on

the base.

2 Connect the power supply to outlet.

2.4 Positioning Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

NOTE If your phone has a built-in headset port, you should only

use the headset port if you will not be using the HL10 lifter. In this conﬁguration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

Plantronics Savi User Guide

3 Headset Set Up

50.8

front back

3.1 Adjust the Headband

1 To adjust the headband, lengthen or shorten the band

until it ﬁts comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears.

2 On the WH300, position the stabilizer T-bar above

your ear.

3 For a tighter ﬁt, gently pull the opposite ends of

the headset inward as shown.

3.2 Adjust the Mouthpiece

1 Carefully bend and shape the boom with both

hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.

2 Position the click-stop turret and boom so that the

microphone is two ﬁnger-widths from the corner of your mouth.

3 Make sure the front of the microphone faces your

mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.

3.3 Docking and Charging the Headset

1 Gently push the headset into the charge cradle.

The charging indicator light on the base will ﬂash green to indicate that the headset battery is charging.

2 Charge for at least 20 minutes prior to the ﬁrst use.

A full charge takes 3 hours. The power indicator light will turn

solid green.

CHARGING TIME

20 min .....................

Minimum charge before ﬁrst use

3 hours ...................

Full charge

Charging Indicator Light

Plantronics Savi User Guide

4 Conﬁgure and Test Call

4.1 Checking Conﬁguration

1 If your desk phone has a volume control set it to mid-

range.

2 On the base, ensure the Conﬁguration Switch is set to

“A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.

Desk Phone Speaking Volume

NOTE For most phones, these factory default settings will sound

the best.

Conﬁguration Switch

3 With your headset on, press the call control button on

the headset.

4 Remove the handset from desk phone cradle.

5 Listen for a dial tone. If the dial tone sounds clear, press

the call control button on headset and continue with Step 4.2 Making a Test Call with Desk Phone.

6 You can also ﬁne tune the listening volume on the

headset by pressing the volume up button [+] to increase the volume and the volume down button [-] to decrease the volume.

Desk Phone Listening Volume

7 If the dial tone still does not sound clear, adjust the

Conﬁguration Switch until the dial tone sounds the best.

NOTE Multiple settings might work with your phone; however,

only one is the optimal position.

8 Press the call control button on the headset to complete

conﬁguration.

9 Replace the handset into the desk phone cradle.

4.2 Making a Test Call with Desk Phone

1 If your desk phone has a volume control, ensure it is set

it to mid-range.

2. With your headset on, press the call control button on

the headset.

3 Remove the handset from desk phone cradle.

4 Dial the number using your desk phone.

5 If the listening volume is too loud or too soft, adjust

the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume.

6 If the listening volume is still too loud or too soft adjust

the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.

7 If the speaking volume is too loud or too soft for your

listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.

8 Press the call control button on the headset to end the

test call.

Plantronics Savi User Guide

9 Replace the handset into the desk phone cradle.

For your safety, do not use headset at high volumes for extended

periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety.

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