Plantronics WO101 User Manual

Savi® Office WO101

Wireless headset system

with optional HL10™ lifter

User guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Ofﬁce WO101 (WO1 base and WH100/WH110 headset) wireless headset system. Please refer to the separate safety

instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated set up instructions.

Plantronics Savi User Guide

Contents

1 Package Contents and Features .............................4

1.1 Savi Base ................................................................. 4

1.2 Savi Headset ........................................................... 5

1.3 HL10 Lifter (Optional) ................................................ 6

2 Base Set Up ...........................................................7

2.1 Attaching Charge Cradle to Base .............................. 7

2.2 Connecting Base to Desk Phone .............................. 7

2.3 Connecting Power Supply to Base ............................ 7

2.4 Positioning Base ....................................................... 7

3 Headset Set Up .....................................................8

3.1 Fitting Headset .......................................................... 8

3.2 Docking and Charging the Headset .......................... 8

4 Conﬁgure and Test Call ..........................................9

4.1 Checking Conﬁguration ............................................. 9

4.2 Making a Test Call with Desk Phone .......................... 9

5 Lifter Set Up (Optional) .........................................10

5.1 Installing Lifter ......................................................... 10

5.2 If You Do Not Hear a Dial Tone ................................ 10

5.3 Additional Parts (if required) ..................................... 11

6 PC Set Up ...........................................................12

6.1 Installing USB Cable................................................ 12

6.2 Making a test call with Microsoft Ofﬁce

Communicator .............................................................. 12

6.3 Installing Plantronics software (optional ................... 12

7 Using your Savi Ofﬁce wireless headset system .. 13

Powering up Headset ................................................... 13

Placing, Answering and Ending Calls with

Desk Phone .................................................................. 13

Placing, Answering and Ending Calls with Microsoft

Ofﬁce Communicator .................................................... 13

Placing, Answering and Ending Calls with

Other Softphones ......................................................... 14

Switching between desk phone and PC audio ............. 14

Mixing desk phone and PC audio ................................. 14

Muting the headset ....................................................... 15

Subscribing a master headset ....................................... 15

Conferencing in up to three additional headsets ............ 15

Setting default line to desk phone or PC ....................... 16

Toggling on/off over-the-air subscription ........................ 16

Setting the range .......................................................... 16

Ending subscription ...................................................... 16

Subscription button indicator light ................................. 16

Desk phone and PC talk buttons indicator lights ........... 16

Desk phone and PC talk buttons “Rules to live by”........ 16

Talk time ....................................................................... 17

Checking headset battery level...................................... 17

Headset call control button functions ............................ 17

Placing the headset in sleep mode ................................ 17

Headset indicator light .................................................. 17

Headset tones .............................................................. 17

8 Plantronics Software .............................................18

Softphone Support .................................................. 18

Plantronics Update Manager ......................................... 18

Plantronics Control Panel ..........................................19

Battery Life .............................................................19

Devices Tab .................................................................. 19

Applications Tab ......................................................20

Preferences Tab.......................................................21

About Tab ...............................................................21

Help for Device Settings - USB Adapter ........................ 22

Help for Device Settings - Advanced ............................. 22

9 Troubleshooting and Common Questions .............23

Plantronics Savi User Guide

1 Package contents and features

1.1 Savi WO1 base

CD includes:

• Plantronics software

• Animated setup guide

• Complete user guide

Telephone

interface cable

Base power supply

Savi WO1 base features

PC talk button

Indicator light

Desk Phone speaking volume

Base

USB cable

Desk phone talk button

Indicator light

Conﬁguration switch

Plantronics Savi User Guide 4

Desk Phone speaking volume

Subscription button and indicator light

Charging indicator light

Power jack

USB port

Telephone interface cable jack

Handset lifter jack

1.2 Savi WH100/WH110 headset

Headset with pre-installed earloop

and Ear Tab

Headband

Foam Ear Cushions

Extra Ear Tab

Savi WH100/WH110 headset features

Earloop

Ear Tab

Charging cradle

Indicator light

Call control button (also controls volume, mute and switching functions)

Microphone

Plantronics Savi User Guide 5

1.3 HL10 lifter (optional)

Handset lifter arm

Ringer microphone jack (remove cover)

Power cord

HL10 lifter

Additional HL10 lifter parts (if required)

Height switch

Accessory jack

Ringer microphone

Plantronics Savi User Guide 6

Extender arm For Nortel i2004

phones only

2 Base set-up

30 cm

15 cm

2.1 Attaching charging cradle to base

1 Connect the headset charging cradle to the base. Push

ﬁrmly on the cradle until the cradle snaps into place.

2.2 Connecting base to desk phone

1 Connect the telephone interface cable to the telephone

interface cable jack on the base.

2 Disconnect the handset coil cord from the desk phone.

3 Connect the telephone interface cable to the now open

handset port on the desk phone.

4 Connect the handset coil cord to the telephone interface

cable junction box.

5 Place the handset back on the telephone cradle.

2.3 Connecting power supply to base

1 Connect the base power supply into the power jack on

the base.

2 Connect the power supply to outlet.

2.4 Positioning base

The minimum recommended separation between your desk phone and the base is 15 cm.

The minimum recommended separation between the base and computer is 30 cm. Incorrect position can cause noise and interference problems.

NOTE If your phone has a built-in headset port, you should only

use the headset port if you will not be using the HL10 lifter. In this conﬁguration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

Plantronics Savi User Guide 7

3 Headset set-up

3.1 Fitting headset

The headset comes with a pre-installed earloop and ear tab. An optional headband is also provided.

1 To install the headband, rotate the pre-installed earloop

so the earloop and headset are aligned with one another as shown. Gently unsnap the earloop from the headset.

NOTE The headset or earloop can be damaged if they are not

aligned with one another before removing.

2 Hold the headband so it is aligned to receive the headset

as shown and snap the headband into the headset.

3 Adjust the headband to ﬁt.

4 For either wearing option, rotate the headset until the

microphone is pointed towards your mouth.

5 The headset can be converted for wearing on the left

or right ear with both earloop and headband.

Ear tab

Headset

Earloop

6 The ear tab has been designed to maximize stability of

the headset. It can be rotated on the headset to optimise its ﬁt and comfort in the ear. If desired, the ear tab can be removed by pulling tab from the headset.

3.2 Docking and charging the headset

1 Gently push the headset into the charging cradle.

The charging indicator light on the base will ﬂash green to indicate that the headset battery is charging.

2 Charge for at least 20 minutes prior to the ﬁrst use.

A full charge takes 3 hours. The indicator light will turn solid green.

Headband

CHARGING TIME

20 min .....................

Minimum charge before ﬁrst use

3 hours ....................

Full charge

Charging indicator light

Plantronics Savi User Guide 8

+ 17 hidden pages