Plantronics CS50 - TROUBLSHOOTING GUIDE Troubleshooting Manual

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TROUBLESHOOTING

SYMPTOM SUGGESTION

I cannot hear caller/dial tone. • Check that all cords and jacks are

connected correctly.

• Check that the base has power

(power indicator * is red) and
the headset battery is fully charged.

• Try other telephone configuration

dial settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator. See Step 4.4 in
the QSG.

• Ensure you are in headset mode.

Press the talk button to select
correct mode.

The talk indicator light on the
base is on (green).

• Select another listen volume

master setting on the base.

Callers cannot hear me. • Try other telephone configuration

dial settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator. See Step 4.4 in
the QSG.

• Increase the speak volume fine

tune on the base unit.
If the volume is still too low,

increase the talk volume master
setting on the bottom of the
base unit.

• Check that the mute function is off.

See Step 5.2 in the QSG.

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2

2

* ... refer to Quick Start Guide (QSG) for

details of corresponding numbered features.

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3

2

2

SYMPTOM SUGGESTION

Receive sounds distorted. •Move the CS50 base unit further away

from telephone or computer.

•If your telephone has a receive volume

control, lower your telephone volume
until the distortion disappears.

•Lower the listen volume control on

the headset. If the distortion persists, lower
the listen volume master setting on the
back of base. See Step 5.1 and 5.2 in
the QSG.

•Perform system reset.

See page 5.

People I talk to can •Your phone may be sensitive to
hear a buzz in the 900 MHZ. Move the CS50 base
background. further away from your phone.

•If the AC Adapter is plugged into a power

strip, try plugging it into the wall directly.

•Call TAC for a RF filter.

I can hear beeps in the •One beep every 10 seconds is caused by
headset. a low battery warning. Recharge battery

by returning it to the base charge cradle for
one to three hours until charge light stays
lit or quits blinking.

•Two beeps is an out of range warning.

Move closer to the base.

•Three rapid beeps every 15 seconds

indicates your mute is on. Press the mute
control dial once to turn mute off.

•When an optional lifter is connected,

three repetitive beeps indicate a call is
coming into the headset. Press the talk
button on the headset to answer the call.

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