Plantronics CS50 User Manual

USER

GUIDE

WIRELESS OFFICE

HEADSET SYSTEM

CS50

GUIDE D’UTILISA TION GUÍA DEL USUARIO MANUAL DO UTILIZADOR

22 21

Thank youfor selecting the

CS50 Wireless Headset System from Plantronics.

The CS50 offers wireless, hands-free headset

convenience and long range workspace mobility.

This user guide provides instructions

on the installation and usage of

your system.

www.plantronics.com

WELCOME

CS60 WIRELESS HEADSET SYSTEM

USER GUIDE

INSTALLATION

Please install the CS50 Wireless Headset System in accordance with the instructions detailed in the Quick Start Guide.

HEADSET/HANDSET MODE

Pressing the Talk Button (20) on the Headset selects Headset mode. The Talk Indicator (15) on the base unit will illuminate and the On-Line Indicator (23) on the headset will flash when in Headset mode. Both of the indicators are extinguished when in Handset mode.

PLACING A CALL USING YOUR HEADSET

To place a call using the headset, the system must be in Headset mode. Take the handset off the hook and dial in the normal way.

USAGE INSTRUCTIONS

DIAGRAM KEY

Base Unit

1 Tx Slide Switch (A-D)

(Speak Volume Master)

2 Rx Slide Switch (1-4)

(Speak Volume Master)

3 Speak Volume Adjust UP 4 Speak Volume Adjust

DOWN

5 IntelliStand

Switch

ON/OFF

6 Configuration Dial 7 AC Power Adapter 8 AC Power Adapter Port

9 Handset Cable Port 10 Telephone Cable Port 11 Accessory Port

12 Headset Docking Cradle 13 Charge contacts 14 Charge Indicator 15 Talk Indicator 16 Power Indicator 17 Handset Lifter (optional)

Headset

18 Microphone 19 Speaker 20 Talk Button 21 Listen Volume Adjust

UP/DOWN

22 Headset Mute Switch 23 On-line Indicator 24 Charge contacts 25 Battery Door

You will then be able to talk through your headset. When the call is complete, return the telephone handset to the cradle.

Tip: By selecting Handset mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (20) immediately on conclusion of the call.

Note: If you have installed a Plantronics Handset Lifter (17) please refer to the section “Making a call using the Lifter” on page 9.

RECEIVING A CALL USING YOUR HEADSET

When your telephone rings take the handset off the hook. Ensure that your CS50 Wireless Headset System is already in Headset mode. You will then be able to talk through your headset. When the call is complete, return the telephone handset to the cradle.

Note: If you have installed a Plantronics Handset Lifter (17) please refer to the section “Receiving a call using the lifter” on page 9.

ADJUSTMENTS

PLACING AND RECEIVING A CALL USING THE HANDSET

In Handset mode the telephone can be used to make and receive calls in the normal way.

OUT OF RANGE WARNING

As you walk away from the base unit you will eventually reach the system operating range limit. When in Headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit.

On hearing this alert you should walk closer to the base unit to ensure call quality is maintained.

If you remain out of range for more than 15 minutes the system will drop the call permanently. If using a Plantronics Handset Lifter the handset will be replaced and the call terminated.

LOW BATTERY WARNING

When the headset battery is running low (approximately 5 minutes talk time remaining), an audible warning will be heard through the headset as a single beep repeating every 10 seconds. Soon after hearing this warning, you should recharge the headset.

RECHARGING THE HEADSET

To recharge the headset, place it into the Headset Docking Cradle (12) in the base unit. During charging, the Charge Indicator (14) on the base unit will flash.

When the headset is fully charged, the Charge Indicator (14) on the base unit will stop flashing and remain illuminated.

A completely depleted headset requires a minimum charge time of 1hr before it should be used and 3 hours to fully charge.

REPLACING THE HEADSET BATTERY

Should it be necessary to replace the headset battery at anytime please refer to the diagrams on page 6.

OPERATION WITH THE HANDSET LIFTER ACCESSORY

The Plantronics Handset Lifter (17) is an accessory that can be purchased for use with the CS50 Wireless Headset System. It has two functions:

1. To automatically notify you when an incoming call is detected

even when you are away from your desk.

2. To lift the telephone handset from its cradle at your command

even when you are away from your desk.

The installation of the Handset Lifter (17) is described in the user guide that is supplied with it.

MAKING A CALL USING THE LIFTER

Press the Talk Button (20) on the headset. The lifter will raise the telephone handset off the hook. You will then hear a dial tone in your headset and can proceed to make a call as normal.

When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call.

RECEIVING A CALL USING THE LIFTER

When a new call is received the telephone rings as normal, but in addition, a ring alert comprising a repeating sequence of three short beeps will be heard in your headset.

Note: This additional call alert is only active when the Handset Lifter (17) is connected.

To answer the call press the Talk Button (20) on the headset. The lifter will then raise the telephone handset off the hook and you will then be able to talk to the caller.

When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call.

INTELLISTAND

FUNCTION

When the CS50 Wireless Headset System is used in conjunction with a Handset Lifter (17), you can enable the IntelliStand feature.

The IntelliStand senses when the headset has been removed or replaced in the CS50 Base Unit, automatically activating the lifter to answer or end a call.

The IntelliStand feature is disabled when the IntelliStand switch (5) is in position I or enabled when the switch is in position II.

SWITCHING FROM HEADSET TO HANDSET

WHEN USING THE LIFTER

If during a call you are using your headset and want to switch to the telephone handset, remove the handset from the Lifter, then press the Talk Button (20) on your headset. The Lifter will lower and you will then be able to continue the call using the handset.

SWITCHING FROM HANDSET TO HEADSET

WHEN USING THE LIFTER

If during a call you are using the telephone handset and want to switch to your headset, press the Talk Button (20) on the headset. The Lifter will raise and you will be able to continue the call using your headset.

Replace the telephone handset on the Lifter. When the call is finished press the Talk Button (20) on your headset. The Handset Lifter will lower the handset and end the call.

TROUBLESHOOTING

PROBLEM

I plugged everything in but the lights won’t come on.

Possible Cause Solution

No power Check that the AC Power Adapter is

connected to the base unit. Check that the AC Power Adapter is

connected to the mains supply. Check that the AC Power Adapter is

the model supplied by Plantronics.

PROBLEM

I cannot hear caller/dial tone.

Possible Cause Solution

CS50 Wireless Check that the telephone is connected Headset System is to the base unit’s Telephone Cable Port. not connected

Check that the handset is connected to

correctly

the base unit’s Handset Cable Port.

Ensure you are in Press the Talk Button to select correct headset mode mode.

Out of range Walk back into range. Headset battery Recharge the battery by placing the

is low in the Headset Docking Cradle. Listen volume Adjust the Listen Volume Control on

too low the headset.

If the volume is still too low, select another Rx Slide Switch setting (refer to the Quick Start Guide).

Incorrect Try other Configuration Dial settings on Configuration Dial the base unit. setting for your telephone

PROBLEM

Callers cannot hear me.

Possible Cause Solution

Mute is selected Press the mute button once. The audible

mute indicator should then stop beeping.

Headset microphone Align the headset boom with your mouth. boom is incorrectly positioned

Speak volume is Increase the Speak Volume by adjusting too low the Speak Volume Controls on the base

unit.

If the volume is still too low, select another Tx Slide Switch setting (refer to the Quick Start Guide).

Incorrect Try other Configuration Dial settings on Configuration Dial the base unit. setting for your telephone

PROBLEM

I can hear a dial tone in more than one configuration position

Possible Cause Solution

Telephone will work Use the position that sounds best to you in more than one and the person you call. Configuration Dial position

PROBLEM

I tried all four positions on the Configuration Dial and cannot hear a dial tone in any position.

Possible Cause Solution

CS50 Wireless Check that the telephone is connected to Headset System is the base unit’s Telephone Cable Port. not connected correctly Check that the handset is connected to

the base unit’s Handset Cable Port.

You may have an Call your supplier or local Plantronics office incompatible for help. phone

The telephone line Reconnect the handset to the telephone is dead and test.

PROBLEM

Receive sounds distorted.

Possible Cause Solution

Listen volume too If your telephone has a receive high on your volume control, lower this until telephone the distortion disappears.

If the distortion is still present, lower the Listen Volume Adjust on the headset. If the distortion persists, select another Rx Slide Switch setting (refer to the Quick Start Guide).

PROBLEM

I can hear too much background conversation, noise or sidetone.

Possible Cause Solution

Speak volume is Lower the Speak Volume by adjusting the too high Speak Volume control on the base unit.

If the volume is still too high, select another Tx Slide Switch Setting (refer to the Quick Start Guide).

PROBLEM

Sudden loss of audio, continuous noise or distorted audio on receive.

Possible Cause Solution

Software reset Press the Talk Button (20) twice. required

If the problem persists perform a System Reset refer to instructions on page 16.

PROBLEM

My handset Lifter operates every time I remove or replace my headset in the base unit.

Possible Cause Solution

IntelliStand

™

function To disable the IntelliStand function move

is enabled. the IntelliStand Switch to position I (Off).

PROBLEM

Battery talktime performance is significantly degraded even after a full recharge.

Possible Cause Solution

Battery approaching Replace with a new battery pack. end of life Refer to the diagrams on page 3.

PROBLEM

Headset is uncomfortable when worn over the ear.

Probable Cause Solution

Earloop too small Change to a different size earloop.

PROBLEM

Suddenly the call is dropped.

Probable Cause Solution

Electrostatic Try a System Reset. See page 16. problem has

If that does not work, try the Subscription

occurred

procedure on page 15.

PROBLEM

Suddenly, I hear static that does not allow me to communicate.

Probable Cause Solution

Electrostatic Reset the Base Unit using only Step 5 problem might of the Subscription process. have occurred

If that does not work, do the System Reset procedure on the next page.

If that does not work, try the Subscription process below.

SUBSCRIPTION

The Headset and Base Unit are supplied subscribed to each other. However if you wish to use a replacement headset with the base unit then the units must be re-subscribed as follows:

1. Return the headset to the Headset Docking Cradle (12).

2. Press and hold both the Speak Volume Adjust Buttons (3 & 4) on the base unit for a minimum of 5 seconds. The Power Indicator (16) will then flash.

3. Press and hold the Headset Mute Switch (22) for a minimum of 5 seconds. The On-line Indicator (23) will then illuminate.

4. Subscription completion is indicated when the Power Indicator (16) is fully illuminated and the On-line Indicator (23) is extinguished.

5. Reset the Base Unit by disconnecting the power adapter from the AC Power Port for 5 seconds then reconnect.

6. If subscription fails within 2 minutes the headset will return to the not subscribed state. Try the subscription process again or call the Plantronics Help Desk.

Mercid‘avoir choisi l’oreillette

sans fil CS50 de Plantronics.

Le CS50 vous permet une utilisation mains-libres

ainsi qu‘une mobilité longue portée

dans l‘entreprise.

Ce Guide de l‘utilisateur comprend

les instructions d‘installation et d‘utilisation

de votre système.

www.plantronics.com

BIENVENUE

MICRO-C ASQUE SANS FIL CS50

GUIDE DE L‘UTILISATEUR

SYSTEM RESET

To recover from some fault conditions (refer to the Troubleshooting section) you may need to perform a system reset.

To reset the headset press both the Talk Button (20) and Mute button (22) for 5 seconds. When the On Line Indicator (23) blinks, release both buttons. Press the Talk button (20) again. Next reset the base unit by disconnecting the AC power adapter (7) from the AC Power Adapter Port (8) for 5 seconds, then reconnect. The system reset operation is then complete.

MAINTENANCE HINTS

1. Unplug the unit from the telephone and the AC Power Adapter from the main supply before cleaning.

2. Clean the equipment with a damp (not wet) cloth.

3. Do not use solvents or other cleaning agents.

OPTIONAL PARTS & ACCESSORIES

There are a range of Plantronics accessories designed to enhance the functionality of your CS50 Wireless Headset System. Please contact your Plantronics Supplier for further details.

1HL10 Telephone

Handset Lifter

2. On-Line Indicator

3. On-Line Indicator Extension Cable

4. Accessory Converter Cable

5. Battery

6. Battery Door

PLANTRONICS HELP DESK

The Plantronics Help Desk is ready to assist you! Dial

1.831.458.7700, Sunday 5:00 p.m. through Friday 5:00 p.m. Pacific Standard Time or visit our website at

www.plantronics.com.

7. AC Power Adapter (UK only)

8. AC Power Adapter (Europe excluding UK)

9. Base Unit Cable

10. CS50 Headset

11. Earloops (pack of 3)

12. Behind-the-Head Neckband

13. Over-the-Head Band

INSTRUCTIONS D‘UTILISATION

LÉGENDE

témoin de ligne (23) du micro-casque clignote lorsque le mode micro-casque est utilisé. Ces deux indicateurs sont éteints lorsque le mode combiné est utilisé.

PASSAGE D‘UN APPEL A L‘AIDE DE VOTRE MICRO-CASQUE

Pour passer un appel à l‘aide de votre micro-casque, le système doit être en mode micro-casque. Décrochez le combiné et composez le numéro. Vous pourrez alors communiquer par le micro-casque. Lorsque l‘appel est terminé, raccrochez le combiné.

Conseil : sélectionnez le mode combiné après avoir terminé votre appel pour conserver l‘alimentation de la pile du micro-casque et allonger l‘autonomie de conversation. Pour cela, appuyez sur le bouton de communication (20) immédiatement après la fin de l‘appel.

Remarque : si vous avez installé un levier de décroché de combiné automatique Plantronics (17), reportez-vous à la section « Passage d‘un appel à l‘aide du levier de décroché », page 21.

RECEPTION D‘UN APPEL A L‘AIDE DU MICRO-CASQUE

Lorsque votre téléphone sonne, décrochez le combiné. Assurezvous que votre système de micro-casque sans fil CS50 est déjà en mode micro-casque. Vous pourrez alors communiquer par le micro-casque. Lorsque l‘appel est terminé, raccrochez le combiné.

Remarque : si vous avez installé un levier de décroché de combiné (17), reportez-vous à la section « Réception d‘un appel à l‘aide du levier de décroché », page 21.

PASSAGE ET RÉCEPTION D‘UN APPEL A L‘AIDE DU COMBINÉ

En mode combiné, le téléphone peut être utilisé pour passer et recevoir des appels normalement.

BIP D‘AVERTISSEMENT SI L‘UTILISATEUR

QUITTE LE RAYON DE PORTEE

Tout en vous déplaçant, il est possible que vous quittiez le rayon de portée du système. Porté à l‘oreille, un signal d‘avertissement

Base

1 Interrupteur coulissant

pour la transmission (A-D)

2 Interrupteur coulissant

pour la réception (1-4)

3 Réglage pour un volume

PLUS ELEVE à l‘émission

4 Réglage pour un volume

PLUS BAS à l‘émission

5 Interrupteur IntelliStand

ON/OFF

6 Cadran de configuration 7 Adaptateur d‘alimentation

secteur

8 Port de l‘adaptateur

d‘alimentation secteur

9 Port du câble du micro-

casque

10 Port du câble du téléphone 11 Port accessoire 12 Réceptacle du micro-casque

13 Points de contact du

chargement

14 Indicateur de chargement 15 Indicateur de communication 16 Indicateur d‘alimentation 17 Levier de décroché de

combiné automatique (en option)

Micro-casque

18 Microphone 19 Haut-parleur 20 Bouton de communication 21 Réglage du volume

d‘écoute PLUS ELEVE/BAS

22 Touche secret 23 Témoin de ligne 24 Points de contact de

chargement

25 Couvercle de batterie

INSTALLATION

Veuillez installer le système de micro-casque sans fil CS50 conformément aux instructions du Guide de mise en route rapide.

MODE COMBINÉ/MICRO-CASQUE

Si vous appuyez sur le bouton de communication (20) sur votre micro-casque, le mode micro-casque sera sélectionné. L‘indicateur de communication (15) de la base s‘allume et le

+ 21 hidden pages