Plantronics A20 User's Guide

Owner Registration

PLEASE COMPLETE YOUR OWNER REGISTRATION NOW AND MAIL TO

PLANTRONICS. This is not a condition for warranty service, but will assist us in

providing warranty service and technical support for the product.

1) Product acquired for use in:

(Check one)

5) Please indicate the age and gender of the

primary user

(f l ifi ti l ):

Mr.

Last Name

Company

Address

City

Phone (Day)

Phone (Night)

email address

Ms.

Place of purchase/store name:

A20

Mrs.

ZipState

Ext.

Date of Purchase

Miss First Name

month day year

(If applicable)

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PL-104 A20 yellow 12/12/01 7:41 PM Page a1

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1) Product acquired for use in: (Check one)

1

❑

Home/home office

2

❑

A call center



3

❑

An office outside the home

4

❑

Other

2) How many people are employed at the primary

work location/business address of the user?

1

❑

1-19

3

❑

100-249

5

❑

500-999



2

❑

20-99

4

❑

250-499

6

❑

1,000+

3) Approximately how many hours per day does

the user spend on the telephone for:

Work:



1

❑

0-1 hr

3

❑

4-5 hrs

5

❑

8+ hrs



2

❑

2-3 hrs

4

❑

6-7 hrs

Personal:



1

❑

0-1 hr

3

❑

4-5 hrs

5

❑

8+ hrs



2

❑

2-3 hrs

4

❑

6-7 hrs

4) Will this product be used primarily for:(Check one)

1

❑

Business use

3

❑

or both



2

❑

Personal use

5) Please indicate the age and gender of the

primary user

(for classification purposes only):

Age:



1

❑

Under 18

3

❑

40-49



2

❑

18-39

4

❑

50 & over

Gender:



1

❑

Male

2

❑

Female

6) Are you the primary user of this product?

1

❑

Yes

2

❑

No

7) Plantronics or our affiliates may choose to

contact you to request feedback or offer you

product information on products or services we

think may be of interest to you. Please specify if

you prefer

not

to be contacted

(check all that apply).

1

❑

By email

2

❑

By mail

3

❑

By telephone

4

❑

Do not contact me

5

❑

Do not allow your affiliates to contact me

Fold Here Fold Here Fold Here

Thank you for filling out your owner registration. Please tear off at perforation below.

Fold to show Plantronics’ address. Remove strip or moisten glue, seal and mail.

PL-104 A20 yellow 12/12/01 7:41 PM Page a2

345 Encinal Street
Santa Cruz, California 95060

800.544.4660

www.plantronics.com

© 2001 Plantronics Inc. All rights reserved. Plantronics,
the logo design, and the Plantronics and logo design
combined are registered trademarks of Plantronics Inc.
Patents
U.S. 5,259,780 and 6,297,462 and Patent Pending

Printed in USA. 45598-01 (12-01)

T
A
A

PL-104 A20 yellow 12/12/01 7:41 PM Page a3

User Guide

Telephone Headset
Amplifier and
Accessory Deck

Model A20

PL-104 A20 yellow 12/12/01 7:41 PM Page a4

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PL-104 A20 yellow 12/12/01 7:42 PM Page a5

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WELCOME■BIENVENU■BIENVENIDO■BIENVENIDO■CHINESE■KOREAN

DIAGRAM

PL-104 A20 yellow 12/12/01 7:42 PM Page a6

17

14

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15

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19

18

ACC

11

20

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1

2
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12

16

iii

DIAGRAM KEY

Amplifier to Quick
DisconnectTM Coil Cable

(P/N 26716-01)

Volume Rocker Switch
Increase

Volume Rocker Switch
Decrease

Mode Selector

Volume Indicator

Mute Bar

Headset/Handset
SelectorBar

Listen Volume Indicator

Speak Volume Indicator

Tone Indicator

Amplifier to
Telephone Cable

(P/N 40974-01)

Configuration Dial

Accessory Deck

AC Power Supply

(P/N 47249-01)

On Line Indicator (OLI)

(P/N 46657-01)

Handset Cable Jack

Headset Holder

(P/N 46336-01)

AC Adapter Jack

Accessory Jack

Telephone Jack

Amplifier

Front

Rear

1

2

3

4

5

6

7

8

14

15

16

9

10

11

12

13

17

18

19

20

21

PL-104 A20 yellow 12/12/01 7:42 PM Page a7

17

How to Obtain Warranty Repairs

To obtain in or out of warranty service, please prepay shipment and return the
unit to the appropriate facility listed below:

IN THE UNITED STATES IN CANADA
Plantronics Service Center Plantronics Service Center

345 Encinal Street 1455 Pitfield Boulevard
Santa Cruz, CA 95060 Saint-Laurent, Quebec H4S 1G3

Tel. [phone] Tel. [phone]
Fax [phone] [phone]

Fax [phone]

Please use the original container, or pack the unit(s) in a sturdy carton with
sufficient packing material to prevent damage. Include the following
information:

1. A proof-of-purchase indicating model number and date of purchase.

2. Bill-to address

3. Ship-to address

4. Number and description of units shipped

5. Name and telephone number of person to call, should contact be necessary

6. Reason for return and description of the problem
Damage occurring during shipment is deemed the responsibility of the carrier,

and claims should be made directly with the carrier.

WARRANTY AND SERVICE

The name Plantronics, the Plantronics logo and SoundGuard are registered
trademarks of Plantronics, Inc.

Vista, Quick Disconnect, Call Clarity, and SoundGuard Plus are trademarks
of Plantronics, Inc.

Try our Fax-on-Demand Information Services at:
Tel. [phone] (Prompt #4)

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