Planet Technology IPX-600 User Manual

SOHO Internet Telephony PBX System

IPX-600 User’s manual

Copyright (C) 2007 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted. No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express written permission of PLANET Technology.

Disclaimer

PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose. PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred. Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice. If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and suggestions.

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Revision

User’s Manual for PLANET SOHO Internet Telephony PBX System: Model: IPX-600

Rev: 1.0 (January, 2007)

Part No. EM-IPX600V1

TABLE OF CONTENTS

Chapter 1................................................................................................ 6

Introduction............................................................................................ 6

Overview............................................................................................................................6

Package Content...............................................................................................................8

Physical Details.................................................................................................................8

Front Panel Indicators.................................................................................................8

Rear Panel Indicators..................................................................................................9

Chapter 2 Preparations & Installation................................................ 10

Physical Installation Requirement................................................................................10

LAN/WAN interface quick configurations...............................................................11

LAN IP address configuration via web configuration interface...............................12

WAN IP address configuration via web configuration interface..............................13

Chapter 3 Web Configurations........................................................... 15

Configuring and monitoring your IPX-600 from web browser .................................15

Overview on the web interface of IPX-600..............................................................15

Manipulation of IPX-600 via web browser..............................................................15

Status................................................................................................................................16

Network Setup ................................................................................................................17

DHCP Server...................................................................................................................17

IP PBX .............................................................................................................................18

System ......................................................................................................................18

Proxy Server.............................................................................................................25

Gateway....................................................................................................................26

Call Route.................................................................................................................27

Call Out Block List...................................................................................................28

Users Management...................................................................................................29

Call Status.................................................................................................................35

Hunt Group...............................................................................................................35

Call / Pickup Group..................................................................................................37

Call Detailed Record ................................................................................................37

Auto Attendant..........................................................................................................37

Upload Voice File.....................................................................................................41

NA T Advanced................................................................................................................41

Access Control List ..................................................................................................41

Virtual Server............................................................................................................42

URL Filter.................................................................................................................42

Static Route...............................................................................................................43

Special Application...................................................................................................43

DMZ Host.................................................................................................................44

DoS (Denial of Service) Protection..........................................................................44

Dynamic DNS ..........................................................................................................44

Pass-through .............................................................................................................45

UPnP.........................................................................................................................45

Ping T oolkit..............................................................................................................45

Log............................................................................................................................46

Remote Management................................................................................................47

Password...................................................................................................................47

Upgrade ....................................................................................................................48

Appendix A........................................................................................... 49

DHCP Server Function Notice.......................................................................................49

Appendix B........................................................................................... 50

SD Card Usage Notice....................................................................................................50

Appendix C........................................................................................... 52

Auto Attendant Announcement.....................................................................................52

Appendix D........................................................................................... 53

Upload Voice File Procedures........................................................................................53

Appendix E........................................................................................... 58

How to make off-Net Calls (PSTN calls) ......................................................................58

Appendix F........................................................................................... 60

Voice Communication Samples.....................................................................................60

ATA and IP Phone register to IPX-600.....................................................................60

ATA and IP Phone make off-Net calls via Gateway.................................................62

Appendix G........................................................................................... 67

Specifications ...........................................................................................................67

Chapter 1 Introduction

Overview

PLANET IPX-600 IP PBX Systems are designed and optimized for the SMB and SOHO daily communications. Due to the IPX-600 is so easy to configure a fully working system with the convenience and cost advantages, the IPX-600 is the next generation voice communication platform for the SOHO and Home Office. Designed as an open, scalable and highly reliable telephony solution, the future IP PBX System offers all of the essential features of telephony which is required for small business/enterprise users on their telecommunication/data need s.

The IPX-600 is an embedded system with built-in SIP proxy server and NAT functions that make it perfect for enterprise usage. The IPX-600 provides not only basic call functions on traditional PBX System but also many advanced functions including voice mail to email, web management, roaming etc. It is impossible on traditional PBX. Designed to run on a variety of VoIP applications, the IPX-600 provides centralized call control, auto-attendant, voice conferencing and IP-based communications. The IPX-600 utilizes standard phone lines via an interfaces of FXO gateway to become a feature-rich PBX System that supports seamless communications among existing local calls, IP phones and SIP-based endpoints, including low cost long distance service, telephone number portability and one network for both voice and data.

The system’s stability is established by a very stable embedded system platform and the SD (Secure Digital) memory card storage. Since all the system configurations (including voice mail) are stored in the SD card storage, you could restore the whole system by just putting the SD card to a new IPX-600 if the system is damaged. There is no re-configuration needed. In this way, the effort of maintenance is minimized.

With the IPX-600, standard SIP phones can be ea sily integrate d in your office. You may integrate PLANET IP Phone VIP-154T series, IPX-600, and the VIP-156 / VIP-157 of ATA (analog telephone adapter) series. And Gateway serves VIP-281/VIP-480/VIP-880/VIP-1680/VIP-2480 to build up the VoIP network deployment in minutes.

Allowing distributed IP technology to meet traditional voice services with proactive managed interface, the IPX-600 for enterprises in the daily business processes can make p eople more productive, more intelligent tasks and more customer satisfaction.

IPX-600 Features

• PBX Features

- Automated Attendant (AA)

- Interactive Voice Responses (IVR)

- Voicemail support

- Personal Voicemail Greeting

- DID to Use r

- DID to Hunting Group – Round Robin, Parallel, Random

- Least Cost of Call Routing (20)

- Detailed Call Record

- User Management via Web Browser

- Call/Pickup Group

- Display 200 Registered User’s Status: Unregistered / Registered / On-Call

- Outgoing Call Block List (10)

• Call Features

- Call Forward Immediate

- Call Forward on Busy

- Call Forward on No Answer

- Do Not Disturb (Forward to Voicemail)

- Direct Inward Dialing (DID)

- Call Pickup / Call Park

- Call Retrieval

- Caller ID/ Dial By Name

- Roaming Extensions

- Musi c on Hold / Music on Transfer

- Call Queuing

- Call Transfer / Call Hold / Call Waiting

- Three-way conference with feature phones (VIP-154T series, VIP-155PT and ATA series)

• Router/Firewall Features

- DHCP Server for LAN Users

- Acces s Control / URL Filter

- Virtual Server / DMZ / Special Application

- Static Route

- Pass-through

- UPnP

- DoS

Package Content

The contents of your product should contain the following items: SOHO IP PBX unit Power cord Quick Installation Guide User’s Manual CD RJ-45 cable x 1

Physical Details

The following figure illustrates the front/rear panel of IPX-600.

Front Panel Indicators

Figure 1. Front Panel of IPX-600

1 PWR

2 LAN

3 WAN

The green light goes on when power on. The green light goes on when LAN was connected successfully. The green light goes flashing when date is transmitting. The green light goes on when network connection established. The green light goes flashing when date traffic on cable network.

4 SD Card

When the system boots up and mount the SD card successfully, the SD card LED will be on. Since the system doesn’t support hot

plug/unplug, the LED won’t be turned off.

5 SD Card Socket

6 Power Switch

L Hint

Please pay attention to that the SD Card Socket doesn’t support hot plug/unplug. So that please power off the machine before plug/unplug the SD card into socket.

Rear Panel Indicators

Insert the SD Card into the socket. Press this button to power on the machine, and press it again to

power off.

Table1. Front Panel description of IPX-600

1 Power

2 Reset

3 WAN

4 LAN

The power cord connects here. The input voltage range is 100 ~240V AC, 50/60Hz.

The reset button, when pressed, resets the IP PBX without the need to unplug the power cord.

The WAN port supports auto negotiating Fast Ethernet 10/100Base-TX networks. This port allows your IP PBX to be connected to an Internet modem, ADSL modem, through a CAT.5 twisted pair Ethernet cable.

The LAN port supports 4 10/100Base-TX switch hub networks. These 4 ports allow your PC or Switch/Hub to be connected to the voice gateway through a CAT.5 twisted pair Ethernet cable.

Figure 2. Rear Panel of IPX-600

ccess device, e.g. router, cable

Table 2. Rear Panel description of IPX-600

Chapter 2

Preparations & Installation

Physical Installation Requirement

This chapter illustrates basic installation of IPX-600

• Network cables. Use standard 10/100BaseTX network (UTP) cables with RJ-45 connectors.

• TCP/IP protocol must be installed on all PCs.

For Internet Access, an Internet Access account with an ISP, and either of a DSL or Cable modem (for WAN port usage)

Administration Interface

PLANET IPX-600 provides GUI (Web based, Graphical User Interface) for ma chine management and administration.

Web configuration access:

To start IPX-600 web configuration, you must have one of these web browsers installed on computer for management

• Microsoft Internet Explorer 6.0 or higher with Java support

Default LAN interface IP address of IPX-600 is 192.168.0.1. You may now open your web browser, and insert 192.168.0.1 in the address bar of your web browser to logon IPX-600 web configuration page.

IPX-600 will prompt for logon username/password, please enter: admin / 123 to continue machine administration.

Figure3. Input prompt

After input username/password, it will get into the configuration main men of IPX-600.

Figure 4. First web page of IPX-600

ÍNote

Please locate your PC in the same network segment (192.168.0.x) of IPX-600. If you’re not familiar with TCP/IP, please refer to related chapter on user’s manual CD or consult your network administrator for proper network configurations.

LAN/WAN interface quick configurations

Nature of PLANET IPX-600 is an IP Sharing (NAT) device, it comes with two default IP addresses, and default LAN side IP address is “192.168.0.1”, default WAN side IP address is “172.16.0.1 (port number is 8080). You may use any PC to connect to the LAN port of IPX-600 to start machine administration.

L Hint

In general cases, the LAN IP address is the default gateway of LAN side workstations for Internet access, and the WAN IP of IPX-600 are the IP address for remote calling party to connect with.

LAN IP address configuration via web configuration interface

Execute your web browser, and insert the IP address (default: 192.168.0.1) of VIP in the adddress bar. After log on machine with username/password (defa ult: admin / 123), browse to “Network Setup” configuration menu:

Figure 5. LAN setting

Parameter Description

Field Description

Domain

IP address

Subnet Mask

IPX-600 has the DHCP server for the LAN users. If you fill in the domain, it will bring the domain name to the LAN users in dhcp pa cket.

LAN IP address of IPX-600

Default: 192.168.0.1

LAN IP address of IPX-600

Default: 255.255.255.0

Table 3. LAN setting description

L Hint

It is suggested to keep the DHCP server related parameters in default state to keep machine in best performance.

After confirming the modification you’ve done. Please click on the “Apply” button to macke the changes effective. System will restart and show the following screen:

System restarting, please wait … 60

Updating your configuration now… You will be redirected to the configuration page in 60 seconds. If not, you can click

HERE to return to the configuration page.

Figure 6. System restarting prompt

WAN IP address configuration via web configuration interface

Execute your web browser, and insert the IP address (default: http://172.16.0.1:8080) of IP PBX in the adddress bar . After log on machine with username/password (default: admin / 123), browse to “Network Setup” configuration menu, you will see the configuration screen below:

¾ Static IP:

Figure 7. WAN setting - Static IP

Connection Type Data required.

Wan Connection Type

IP Address Subnet Mask

Default Gateway DNS1 IP Address DNS2 IP Address

If you are a leased line user with a fixed IP address, fill out the following items with the information provided by your ISP. check with your ISP provider check with your ISP provider

check with your ISP provider check with your ISP provider check with your ISP provider

Table 4. WAN setting description

¾ Obtain an IP Automatically (Dynamic IP):

Figure 8. WAN setting - DHCP

Connection Type Data required. Wan Connection

Type

Clone MAC

If you are connected to the Internet through a Cable modem line then a dynamic IP address will be assigned. For US cable modem ISP, it will send you one NIC card. You cannot access the internet with other mac address,

so you have to change your NAT router’s mac address to the NIC card mac address.

Table 5. WAN setting description

¾ ADSL Dial-Up User (PPPoE Enable)

Figure 9. WAN setting - PPPoE

Connection Type Data required.

Some ISPs provide DSL-based service and use PPPoE to

Wan Connection Type

Password

Service Name

AC Name

MTU

Dial On Demand

Auto Reconnect

establish communication link with end-users. If you are conne cted to the Internet through a DSL line, check with your ISP to see if they use PPPoE. If they do, you need to select this item. Enter User Name provided by your ISP Enter Password provided by your ISP Enter you SIP Provider’s name Some PPPoE server requires you to fill in the AC Name. MTU is the “Maximum Transfer Unit” that is the maximum payload size that can bring by the PPPoE It means when there are no traffic after certain seconds, it will disconnect the PPPoE connection. It means keep alive

Table 6. WAN setting description

Hint

Please consult your ISP personnel to obtain proper PPPoE/IP address related information, and input carefully. If Internet connection cannot be established, please check the physical connection or contact the ISP service staff for support information.

Chapter 3

Web Configurations

Configuring and monitoring your IPX-600 from web browser

The IPX-600 integrates a web-based graphical user interface that can cover most configurations and machine status monitoring. Via standard, web browser, you can configure and check machine status from anywhere around the world.

Overview on the web interface of IPX-600

With web graphical user interface, you may have:

 More comprehensive setting feels than traditional command line interface.  Provides user input data fields, check boxes, and for changing machine configuration settings  Displays machine running configuration

To start IPX-600 web configuration, you must have one of these web bro wsers inst alled on co mputer for management

 Microsoft Internet Explorer 6.0 or higher with Java support

Manipulation of IPX-600 via web browser

Log on IPX-600 via web browser

After TCP/IP configurations on your PC, you may now open your web browser, and input http://192.168.0.1 to logon SOHO IP PBX web configuration page.

Browse any configuration menu, IPX-600 will prompt for logon username/password, there are two level accounts for manage:

Account Name Password Level Description

admin 123

(User number) (User password)

Table 7. Log in account description

Administrator user can manage all of configuration. All of the extension users just can manage part of configuration.

Figure 10. First web page of IPX-600

Status

Click the Status item on the main menu; you will see the following web page.

Current state information

System LAN WAN

Shows the firmware version and the other information Shows the LAN port connecting state and current settings Shows the WAN port connecting state and current settings

Table 8. St atus items description

Figure 11. Status page of IPX-600

Network Setup

Click the Network Setup item on the main menu; you will see the following web page.

1. LAN: Y ou can change the LAN IP Address and Subn et Mask of the IPX-600 here. If there is already another DHCP server or another NAT/Router device existed in the LAN network, you must make sure that they are not using the same sub network.

2. WAN: You can configure the WAN IP as PPPoE, DHCP or static IP depending on the internet connection method provided for the IPX-600 in the office.

3. NTP: To get the real time from internet, you need to choose the correct Time Zone of your area. If the default NTP servers cannot work in your area, you have to find the workable NTP servers and set the values in these fields. (In almost all cases, just use the default NTP server and everything should be fine).

Figure 12. Network Setup page of IPX-600

DHCP Server

By clicking the DHCP Server page, you can configure the DHCP server of the IPX-600. You can

specify the DHCP Server IP Pool Start IP and DHCP Server IP Pool End IP.

IPX-600 could possibly get the DNS server from ISP (using PPPoE or DHCP), if you want this

DNS server information passed to DHCP client, you can check on Provide Real DNS Server option.

In the Dynamic DHCP Client List, you can see the active DHCP client lists.

Figure 13. DHCP Server page of IPX-600

L Notice

This DHCP server configuration will work for both Notebook/PC and IP Phones if the “DHCP only for IP Phones” box in User Management is disabled. If the “DHCP only for IP Phones” box in User Management is enabled, this DHCP server will work only for IP Phones.

IP PBX

In the following sections, all the IP PBX related functions will be introduced.

System

The System settings are for the IP PBX related basic parameters, including the followin g parts.

¾ General Parameter description:

Field Description WAN IP LAN IP

Port

RTP Port Range

Remote/PBX Codec

DTMF

Displayed current WAN IP address of IPX-600 Displayed current LAN IP address of IPX-600 The IPX-600 works as a SIP proxy server for the other SIP devices, any SIP devices can register to IPX-600 to the WAN IP or LAN IP addresses, you can change the port of this proxy server by modifying the Port field in the IP PBX Configuration page. The default value is 5060. The allowed value for this field is between 1 and 65535. This is the range of ports used by the IPX-600 for R T P transmission and reception. All the calls routed through IPX-600, including call to auto-attendant, will have the RTP port in this range. IPX-600 will determine the remote call codec by this selection. Also the IP Phone will use this codec to access the voicemail and IVR. This is the DTMF relay detection method used by IPX-600 when a

call is connected between registered devices. IPX-600 cannot support Inband DTMF when the Remote/PBX Codec is G.723 or G.729. This field can determine if the other SIP devices needed to be

Authentication

Concurrent Calls per User

Maximum System Parallel Call

Inter-PBX Call In Prefix

authenticated if they try to register to IPX-600. If this field is enabled, only those devices with the correct accounts listed in the User Management page are allowed to register into IPX-600 This is the max allowed calls for a single IP Phone in the same time. If want the call waiting function to work, set this filed to a value bigger than two. This is the max allowed calls for the whole IPX-600 system in the same time, that includes inter-extension calls and incoming and outgoing calls. The allowed value for this field is between 1 and 60. This is the prefix number for incoming call from other IPX-600, with this prefix; the calls between IPX-600 could be like an inter-extension calls. The way it works like this - the dialed number outside of the other IPX-600 will be prefixed with this prefix number , and before incoming into this IPX-600, this prefix number will be removed, and call into the specific extension number.

Table 9. General setting description

Figure 14. System setting - General

¾ Voice Mail Parameter description:

Field Description Send Voicemail to E-mail Go to Voicemail after Ringing

Maximum Time of a Voicemail

Maximum Time of Voicemail per User

Maximum Time of Voicemail for System

Maximum Time of Voicemail for SD card

You can send the voicemail to your e-mail account by enabling this option. You can set the ringing time before go to the voicemail.

You can set the maximum recording time length of a specific voicemail. The allowed value for this field is between 10 and 254 seconds. You can set the total time length of all the voicemails for a single user. The allowed value for this field is between 10 and 254 seconds. IPX-600 can store up to 1200 seconds of total voicemails in the system DRAM. If the external 512 MB SD card is plugged into the system, IPX-600 can store up to 12000 seconds of total voicemails in this SD card. By dialing 9999 from your IP Phone, you can access this IP

Local Voice Mail Access Number

Global Voice Mail Access Number

Phone’s voicemail records. The IVR system will ask for a password, just press the password of the SIP account to access your voicemail records. This local access number could be changed. By dialing 9998 from any other IP Phone, you can still access your own voicemail records. The IVR system will first ask for your mailbox number, just pre ss the extension number of your IP Phone. The IVR system will then ask for a password, just press the password of the SIP account to access your voicemail records. This global access number could be ch anged. Table 10. Voice mail setting descri ption

Figure 15. System setting – Voice Mail

¾ Call Detailed Record Parameter description:

Field Description

CDR Status

Maximum CDR for System Send CDR via E-mail Send CDR via E-mail Period Send CDR via E-mail Time Delete CDR after Send the E-mail E-mail

Send CDR immediately when the CDR Exceed the Maximum Value

This will show how many CDR records existed in the system and how many available records can be stored in the system. This will show how many CDR records you can store in the system. Choose YES if you want to send the CDR records via E-mail. You want to send CDR via E-mail daily, weekly or monthly.

Once you determine the period, you need to select the precise time. Select YES if you want to delete the records once you have send the E-mail. Fill in the E-mail address you want to receive the CDR records. There are two cases that the system will send the CDR via E-mail. One is the configured period, and the other is when the CDR records are full. Once the CDR is full, the system might lose some CDR records. This option allows you to set the threshold when the CDR records reach the percentage of system capacity.

Hide Last Three Digits of Callee

For some privacy reason, the company cannot record the callee number for the employee’s call. When enable this option, the last three digits of callee in CDR will show xxx.

Table 11. CDR setting description

Figure 16. System setting – Call Detailed Record

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