Planet Technology IPX-2000 User Manual

Internet Telephony PBX System

IPX-2000

User’s Manual

Technology, This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.

No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form by any means by electronic or mech anical. Including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express written permission of PLANET Technology.

Disclaimer

PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.

PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred.

Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitmen t to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.

If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and suggestions.

CE Declaration of conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN 55022 class A for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

The is a class B device, In a domestic environment, this product may cause radi o interference, in which case the user may be required to take adequate measures.

FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense.

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electri cal and el ectronic equipment, end users of electrical and electronic equipment should understand the meaning of the cro s sed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to

collect such WEEE separately .

Trademarks

The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.

Revision

PLAENT IP PBX User’s Manual Revision: 1.0 (June. 2008)

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TABLE OF CONTENTS

Introduction.......................................................................................................................................1

1.1 Overview.......................................................................................................................1

1.2 Physical Interfaces........................................................................................................1

2 Managing with Web Interface...........................................................................................................3

3 Wizard Configuration........................................................................................................................4

3.1 Add Account Wizard......................................................................................................4

Step 1: Add User Group............................................................................................................4

Setp 2: Add User.......................................................................................................................6

Step 3: Choose Device.............................................................................................................6

Step 4: Add Device ...................................................................................................................7

Setp 5: Add Extension..............................................................................................................7

3.1.5.1 Add Extension of IP Phone..........................................................................7

3.1.5.2 Add Analog Phone.....................................................................................10

3.2 Add Route & Trunk......................................................................................................11

Step 1: Add Route...................................................................................................................11

Setp 2: Add Route Group.......................................................................................................12

Setp 3: Choose Trun k.............................................................................................................13

Setp 4: Add Trunk...................................................................................................................13

3.2.4.1 Add SIP Trunks..........................................................................................13

3.2.4.2 Add Analog PSTN Trunks..........................................................................16

3.2.4.3 Add ISDN PSTN Trunks............................................................................18

Setp 5: Assign Trunk...............................................................................................................20

3.3 Mass Extension Adding...............................................................................................21

Step 1: Add User & Extension ................................................................................................21

4 System Configuration.....................................................................................................................22

4.1 PBX System................................................................................................................22

4.2 Time Setup..................................................................................................................22

4.2.1 System Time Zone .............................................................................................22

4.2.2 Real Time Clock (RTC) Setup............................................................................22

4.3 On-board WAN Setup.................................................................................................22

4.3.1 Static IP..............................................................................................................23

4.3.2 DHCP .................................................................................................................23

4.3.3 PPPoE................................................................................................................23

4.3.4 Allow WAN to Respond PING............................................................................23

4.3.5 LAN Only............................................................................................................23

4.3.6 MAC Clone.........................................................................................................24

4.4 On-board LAN Setup...................................................................................................24

4.5 LAN Routing................................................................................................................24

4.5.1 Add a Route .......................................................................................................24

4.5.2 Edit a Route........................................................................................................25

4.5.3 Delete a Route ...................................................................................................25

4.6 Dynamic DNS Setup...................................................................................................25

4.6.1 Enable Dynamic DNS.........................................................................................25

4.6.2 Disable Dynamic DNS........................................................................................25

4.7 QoS Setup...................................................................................................................26

4.7.1 Enable QoS........................................................................................................26

4.7.2 Disable QoS.......................................................................................................26

4.8 Virtual Server ..............................................................................................................26

4.8.1 Add a Service.....................................................................................................27

4.8.2 Edit a Service .....................................................................................................27

4.8.3 Delete a Service.................................................................................................27

4.9 Maintenance................................................................................................................27

4.9.1 Storage Backup..................................................................................................27

4.9.1.1 Back up to USB Mass Storage..................................................................28

4.9.1.2 Back up to NFS Server..............................................................................28

4.9.2 SIP UA................................................................................................................28

4.9.3 CDR Log.............................................................................................................29

4.9.4 System Events....................................................................................................29

4.9.5 Active Calls.........................................................................................................29

4.10 Firmware Upgrade ......................................................................................................30

4.11 Stackable Management...............................................................................................30

4.11.1 Operation Modes................................................................................................30

4.11.2 Consolidated Manageme nt................................................................................30

4.11.3 Configuration Procedure ....................................................................................31

4.11.3.1 Case I: Stack multiple IP PBX boxes from scratch....................................31

4.11.3.2 Case II: Stack a new IP PBX box with an existing running box.................32

4.11.3.3 Case III: Add new slave boxes to an existing stack...................................32

4.11.3.4 Remove slave boxes from stack................................................................32

4.12 Shutdown....................................................................................................................33

4.13 Logout.........................................................................................................................33

5 Service Configuration.....................................................................................................................34

5.1 NTP Service................................................................................................................34

5.1.1 Enable NTP Service...........................................................................................34

5.1.2 Disable NTP Service..........................................................................................34

5.2 SNMP Service.............................................................................................................34

5.2.1 Enable SNMP Service........................................................................................34

5.2.2 Disable SNMP Service.......................................................................................34

5.3 STUN Service .............................................................................................................35

5.3.1 Enable STUN Service ........................................................................................35

5.3.2 Disable STUN Service........................................................................................35

5.4 TFTP Service..............................................................................................................35

5.4.1 Enable TFTP Service .........................................................................................35

5.4.1.1 Change Directory.......................................................................................35

5.4.1.2 Add a Folder..............................................................................................36

5.4.1.3 Delete a Folder..........................................................................................36

5.4.1.4 Download a File.........................................................................................36

5.4.1.5 Delete a File...............................................................................................36

5.4.1.6 Upload a File..............................................................................................36

5.4.2 Disable TFTP Service.........................................................................................36

5.5 DHCP Service.............................................................................................................37

5.5.1 DHCP Service....................................................................................................37

5.5.1.1 Enable DHCP Service ...............................................................................37

5.5.1.2 Disable DHCP Service...............................................................................37

5.5.2 Add New.............................................................................................................37

5.5.2.1 Add DHCP Range......................................................................................37

5.5.2.2 Edit DHCP Range......................................................................................37

5.5.2.3 Delete DHCP Range..................................................................................38

5.5.3 Show Leased Clients..........................................................................................38

5.6 IP PBX Service............................................................................................................38

5.6.1 Operations..........................................................................................................38

5.6.1.1 Reload IP PBX Configuration....................................................................38

5.6.1.2 Backup IP PBX Configuration....................................................................38

5.6.1.3 Restore IP PBX Configuration...................................................................38

5.6.1.4 Restart IP PBX Configuration....................................................................39

5.6.1.5 Revert IP PBX Configuration.....................................................................39

5.6.2 Settings...............................................................................................................39

6 IP PBX Configuration......................................................................................................................41

6.1 User Group Configuration...........................................................................................41

6.1.1 Add a User Group ..............................................................................................41

6.1.2 Edit a User Group...............................................................................................41

6.1.3 Delete a User Group ..........................................................................................41

6.1.4 Search a User Group .........................................................................................42

6.2 User Configuration......................................................................................................43

6.2.1 Add a User..........................................................................................................43

6.2.2 Edit a User..........................................................................................................44

6.2.3 Clone a User ......................................................................................................44

6.2.4 Delete a User .....................................................................................................44

6.2.5 Search a User ....................................................................................................44

6.3 Device Configuration...................................................................................................45

6.3.1 IP Phone.............................................................................................................45

6.3.1.1 Add a Device .............................................................................................45

6.3.1.2 Edit a Device..............................................................................................45

6.3.1.3 Delete a Device .........................................................................................46

6.3.1.4 Search a Device ........................................................................................46

6.3.2 Extension of IP Phone........................................................................................47

6.3.2.1 Add an Extension.......................................................................................47

6.3.2.2 Edit an Extension.......................................................................................48

6.3.2.3 Clone an Extension....................................................................................48

6.3.2.4 Delete an Extension...................................................................................48

6.3.2.5 Search an Extension..................................................................................48

6.3.3 Analog Phone.....................................................................................................51

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6.3.3.1 Add an Analog Phone................................................................................52

6.3.3.2 Edit an Analog Phone................................................................................52

6.3.3.3 Delete an Analog Phon e............................................................................52

6.3.4 IP Phone Firmware.............................................................................................54

6.3.4.1 Add IP Phone Firmware.............................................................................54

6.3.4.2 Delete IP Phone Firmware.........................................................................55

6.4 Route Configuration....................................................................................................55

6.4.1 Add a Route .......................................................................................................56

6.4.2 Edit a Route........................................................................................................56

6.4.3 Delete a Route ...................................................................................................56

6.4.4 Search a Route ..................................................................................................56

6.5 Route Group Configuration.........................................................................................57

6.5.1 Add a Route Group ............................................................................................57

6.5.2 Edit a Route Group.............................................................................................57

6.5.3 Delete a Route Group ........................................................................................58

6.5.4 Search a Route Group .......................................................................................58

6.6 SIP Trunk Configuration..............................................................................................58

6.6.1 Add a SIP Trunk .................................................................................................59

6.6.2 Edit a SIP Trunk..................................................................................................59

6.6.3 Clone a SIP Trunk..............................................................................................59

6.6.4 Delete a SIP Trunk .............................................................................................59

6.6.5 Search a SIP Trunk............................................................................................59

6.7 Analog PSTN Trunk configuration...............................................................................63

6.7.1 Add an Analog PSTN Trunk...............................................................................63

6.7.2 Edit an Analog PSTN Trunk................................................................................64

6.7.3 Delete an Analog PSTN Trunk...........................................................................64

6.8 ISDN PSTN Trunk Configuration ................................................................................66

6.8.1 Add an ISDN PSTN Trunk..................................................................................66

6.8.2 Edit an ISDN PSTN Trunk..................................................................................67

6.8.3 Delete an ISDN PSTN Tru nk..............................................................................68

6.9 POTS Setting..............................................................................................................70

6.9.1 FXO Port Configuration Settings........................................................................71

6.9.2 FXS Port Configuration Settings........................................................................72

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6.9.3 ISDN Port Configuration Settings.......................................................................73

6.10 Digitmap Configuration ...............................................................................................73

6.10.1 Add a Digitmap...................................................................................................73

6.10.2 Edit a Digitmap...................................................................................................74

6.10.3 Delete a Digitmap...............................................................................................74

7 Feature Configuration.....................................................................................................................75

7.1 Call Park......................................................................................................................75

7.2 Life Line.......................................................................................................................75

7.2.1 Add a Life Line Pattern.......................................................................................76

7.2.2 Edit a Life Line Pattern.......................................................................................76

7.2.3 Delete a Life Line Pattern...................................................................................76

7.3 Meet-me Conference..................................................................................................76

7.3.1 Add a Meet-me Conference...............................................................................77

7.3.2 Edit a Meet-me Conference ...............................................................................77

7.3.3 Delete a Meet-me Conference...........................................................................77

7.4 Music On Hold.............................................................................................................78

7.4.1 Music on Hold Management...............................................................................78

7.4.1.1 Add a MOH File.........................................................................................78

7.4.2 Media File Management.....................................................................................78

7.4.2.1 Edit a MOH File .........................................................................................78

7.4.3 MOH ID List........................................................................................................78

7.4.3.1 Edit a MOH ID............................................................................................78

7.4.3.2 Delete a MOH File.....................................................................................78

7.5 Voicemail.....................................................................................................................79

7.6 Meet-me Prompts........................................................................................................80

7.7 Voicemail Prompts ......................................................................................................81

7.8 Broadcast....................................................................................................................82

7.8.1 Add a Broadcast.................................................................................................82

7.8.2 Edit a Broadcast.................................................................................................82

7.8.3 Delete a Broadcast.............................................................................................82

7.9 Worktime.....................................................................................................................83

7.9.1 Add a Worktime..................................................................................................83

7.9.2 Edit a Worktime..................................................................................................84

7.9.3 Delete a Worktime..............................................................................................84

7.10 Memo Call...................................................................................................................84

7.10.1 Add a Memo Call................................................................................................85

7.10.2 Edit a Memo Call................................................................................................85

7.10.3 Delete Memo Call...............................................................................................85

7.11 Automatic Call Distribution..........................................................................................86

7.11.1 Set Agent Login and Logout...............................................................................86

7.11.2 Add an Agent......................................................................................................86

7.11.3 Edit an Agent......................................................................................................86

7.11.4 Delete an Agent..................................................................................................87

7.11.5 Add a Queue......................................................................................................87

7.11.6 Edit a Queue ......................................................................................................87

7.11.7 Delete a Queue..................................................................................................87

7.12 Interactive Voice Response (IVR)...............................................................................88

7.12.1 Add a new IVR Menu .........................................................................................89

7.12.2 Edit an IVR Menu...............................................................................................89

7.12.3 Clone an IVR Menu............................................................................................89

7.12.4 Delete an IVR Menu...........................................................................................90

7.12.5 IVR Prompts Management.................................................................................92

7.12.5.1 Add an IVR Prompt...........................................................................92

7.12.5.2 Delete an IVR Prompt.......................................................................92

7.12.6 IVR Parameters..................................................................................................93

7.12.7 Auto Attendant Prompts .....................................................................................93

8 Example Provisioning.....................................................................................................................94

8.1 Internal Extension Configuration.................................................................................94

8.2 Case I: Singe-site Configuration.................................................................................94

8.3 Case II: Two-site configuration....................................................................................96

9 Appendix.........................................................................................................................................99

9.1 Keypad Default Settings for IP PBX............................................................................99

9.2 Managing with CLI Commands...................................................................................99

9.2.1 Introduction.........................................................................................................99

9.2.2 Console Interface...............................................................................................99

9.2.2.1 Connection...............................................................................................100

9.2.2.2 Login........................................................................................................100

9.2.2.3 Basic Commands.....................................................................................100

CLI Command:....................................................................................................................................100

CLI Command:....................................................................................................................................101

9.2.2.4 Admin Commands...................................................................................101

CLI Command:....................................................................................................................................101

9.2.2.5 PBX Commands......................................................................................102

Import CLI Command:.........................................................................................................................103

Export CLI Command:.........................................................................................................................103

9.3 IP PBX Voicemail System Menu Tree.......................................................................106

1 Introduction

1.1 Overview

PLANET IPX-2000 series IP PBX system are designed and optimized for the enterprise, and SMB daily communications. The IPX-2000 is the next generation voice communication plat form for the small to medium enterprise. Designed as an open, scalable, and highly reliable telephony solution, the IPX-2000 series are able to accept 200 extension registrations, and effectively meeting scales from various enterprises. Designed to run on a variety of VoIP applications, the IPX-1800 and IPX-2000 provides centralized call control, auto-attendant, voice conferencing, PSTN, and IP-based communications.

The IPX-2000 integrates up to 8 FXO to become a feature-ric h PBX system that supports seamless communications between existing PSTN call s, analog, IP phones and SIP-based endpoints

The IPX-2000 system integrates telephony call processing , call control, voice mail, and a widel y PBX application programming interface into a hig hly scalable architecture designed to s upport both traditional circuit-based and the Internet telephon y service within a distributed enterprise communications network.

With IPX-2000 system, s tandard SIP phones can be easily integrated i n your office; plus the auto-config feature, you may integrate our IP Phone series - VIP-254T/VIP-254T, and the ATA (analog telephone adapter) series - VIP-156/VIP-157 to build up th

Allowing distributed IP technology to meet traditional voice services, with proactive management interface, the IPX-2000 system in the daily business processes, enterprises can make people more productive, more intelligent tasks, and more customer satisfaction.

e VoIP network deployment in minutes.

1.2 Physical Interfaces

Figure 7. Front Panel of IPX-2000

Figure 8. Rear Panel of IPX-2000

Power cord

Telephony interface ports

USB ports

WAN

LAN

Table 1. Physical interfaces description of IP PBX

100-240 Volt, 50-60 Hz

IPX-2000 2 x slots integrates up 8 FXO

4 ports per daughter card, numbered from right to the left. The rightmost port at slot 0 is port 1 and

FXO module

the leftmost port at slot 1 (if installed) is port 8. FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ-11 cables.

1 external port with compliance to USB 1.1/2.0. Plug in a USB hard drive for voicemail backup from the internal one

Connect to a broadband modem or a WAN router Connect to a LAN switch

2 Managing with Web Interface

The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration We b interface is at https://192.168.1.1/ Click Yes to see the home page. Ty pe in the default administ rator I D and p assword (both are admin) to log in for administration. The administrator password can be changed in the User Management -> User.

1. Click admin in the Login ID.

2. Change the password in Password.

3. Click Apply to change the password.

Note: For the system security, please change the password after the first log-in.

After login, you will see four icons, Add Account Wizard, Add Route & Trunk, Mass Extensions Adding and Customize Setup. The first three icons can lead you step by step to configure some ba sic settings of IP PBX. Click the Customize Setup icon to see all the PBX configurations into detail.

Administrator can click Web Interface.

. Once connected, the browser will ask for accepting a certificate.

on the top-left side of the webpage to go back to the home page of IP PBX

3 Wizard Configuration

With IP PBX Wizard configuration, the administrator can set basic configurations for IP PBX easily. With basic setup, IP PBX can function, and connect to the relevant devices and trunks. The Wizard Configuration including Add Account Wizard, Add Route & T runk and Mass Extension Adding.

When entering Wizard configuration, you will see you to configure with Wizard. Any configuration change in Wizard requires clicking

bottom of the homepage.

at the bottom of each page that helps

at the

3.1 Add Account Wizard

In Add User & Device page, the administrator can setup usergro ups, users and devices. You can follow the following steps to finish configuration. After finishing configuration, click

bottom of the homepage to take the configuration effect.

Step 1: Add User Group

1. Enter a group ID and then click ADD.

2. The name will show in the table of the webpage.

3. Click the name to view the edit page.

at the

4. Enter settings shown in Table 3-1.

5. Click Back to return to the ADD USER GROUP page.

For deleting a usergroup, select a group ID and click DEL. Note: Make sure there is no user associate with the usergroup, or it cannot be deleted. Click Next to add a user .

Table 3-1Add Usergroup Settings

Field Description

Description

Arbitrary description information. Click SET to add/update

Associated Trunk s

the information.

Select routegroups and outbound trunks accessible by this

usergroup. Note the order matters the hunting sequence in run-time.

Routegroup: display available routegroups. Trunk: Display available trunks. Group ID: The default number is “0”. A trunk with Group ID

“0” does not form a balance group with any other trunks in Group 0. If Group ID is 1~9, trunks with the same Group ID form a usage balance group.

Weight: the weight of a trunk to be selected in a trunk balance group for an outgoing call.

Reachable User Groups

Associated PBX Features

Click

or to add or delete the associate trunks.

After add all trunks, click APPLY.

) If there is not any appropriate SIP trunk and PSTN

trunks to select, you may assign trunks at Setp 5: Assign Trunk in Add Route & Trunk wizard

configuration after trunks are created in the previous step.

Select a usergroup and click ADD that is reachable from this usergroup. By default, only users in the same usergroup can reach one another .

) If there is not any appropriate usergroup to select,

come back later to revise this selection, once more usergroups have been created.

Select PBX features enabled to this usergroup. Member List Show the users associated with this usergroup. Auth. Dial Passcode Select and enter a password in number for caller to have the

same privilege as this usergroup to dial out.

Please refer to 6.6, 6.7, and 6.8 for detail s.

Please refer to 7 for details.

Setp 2: Add User

1. Enter settings shown in Table 3-2.

2. Click ADD to see the user information in the table of the webpage.

For deleting a user, select a Login ID and click DEL. Click Next to choose a device. Table 3-2 Add User Settings

Field Description

only without spaces; 20 characters maximum. This is the ID

for personal configuration through IP PBX Web

management. Name Name of the user , either a real or a virtu al one, e.g. Alice Lee

or Conference Room. Password Password for the user to access IP PBX Web management. Description Arbitrary description information. E-mail Address E-mail address of the user for voicemail notification. Attach Voicemail in E-mail Notification Select to enclose the message received in the notification

e-mail as an attachment. Usergroup Select the usergroup this user belongs to.

) If there is not any appropriate usergroup to select,

come back later to revise this selection if no appropriate usergroup could be chosen for now.

Step 3: Choose Device

Based on the devices you have, click ADD IP PHONE or A DD ANALOG PHONE, and Next to add/set the device.

Note: If selecting ADD ANALOG PHONE, the wizard will skip to Step 5.

Step 4: Add Device

1. Enter a device name in the Device ID box.

2. Select Auto Provision if you want to enable Automatic Client Configuration.

3. Click ADD to see the newly added device in the table of the webpage, or to see the Enable

Automatic Client Configuration (ACC) page if Auto Provision is selected. Enter settings shown in Table 3-3 ACC (Automatic Client Configuration) Settings and click ENABLE. Note: Consult with your vendor to make sure your SIP phone support Auto Provision function.

For deleting a device, select a device ID and click DEL. Note: Make sure there is no extension associate with the device, or it cannot be deleted. Click Next to set a device.

Table 3-3 ACC (Automatic Client Configuration) Settings

Field Description

Vendor Prefix Ask your IP Phone vendor for the Prefix. e.g. eip7012. MAC Address MAC address of the device.

Supplementary Configuration

Codec Preference

Enable Voice Activity Detection (VAD)

Supplementary configuration files for IP Phone. The file name must start with “psc-“.

Preference order of supported codec and packet times of the phone.

VAD is a technique that detects absence of audio and con se rves bandwidth by preventing the transmission of "silent packets" over the network.

) Select if your IP Phone supports VAD.

DTMF mode Choose a DTMF mode used by the phone.

Setp 5: Add Extension

3.1.5.1 Add Extension of IP Phone

1. Enter settings shown in Table 3-4.

2. Click ADD to see the newly added extension in the table of the webpage.

For deleting an extension, select an extension number and click DEL. Click Finish to finalize all the settings, and go back to the homepage.

Table 3-4 Add Extension of IP Phone Settings

Field Description

Extension Number A unique line number composed of digits only, e.g. 101; 20

digits maximum. This is the login ID on the device configuration side.

Associated Device Select the Device this extension asso ciates with.

User

Select the user this extension associates with.

) If there is not any appropriate users to select, one can

come back later once the expected user has been added.

Password Password of this extension. Same password must be

configured on the device side as well.

Pickup Group The usergroup that the extension can pick up. The

extension can set a usergroup that when any extension in the usergroup rings, the extension can press *8 to pick up the call in ringing state.

Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup.

Language Preferred language for system instructions heard from the

extension.

Voicemail Select enable to allocate voicemail account for the

extension.

Voicemail PIN PIN to access voicemails. This is mandatory if above

voicemail option is enabled.

Max Voicema il Space Enter maximum space in KBytes for voicemail. Enter 0 or

leave it as blank for not limiting the voicemail space. The

Please refer to 6.1 for details.

voicemail will be recorded until the storage is full.

Disable Fast Bridging Select to disable express media forwarding.

) With Fast Bridging feature enabled, if the two parties

involved in a call (for example, one IP extension and one SIP trunk) use different DTMF modes (RFC2833/SIP INFO/Inband), inline transfer (*#) or 2nd-dialing might fail. To avoid such problem, it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX, as well as for all IP phones registered to the IPBX. If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks, and inline transfer or 2nd-dialing is necessary for those IP extensions or SIP trunks, the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis. Note that Fast Bridging is enabled by default.

Try Peer-to-peer RTP

DTMF Mode Choose preferre d DTMF mode for this extension. Currently

If click YES, IP PBX will attempt to notify the two peers in a conversation to try peer-to-peer RTP tra nsmission. This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX. However, only SIP INFO DTMF mode phones should enable this since other DTMF modes require IP PBX being RTP relay server to support in-line transfer.

supported types include RFC2833, SIP INFO, and in-band tone. It must match configuration on the device side.

) In-band DTMF mode consumes the limited DSP

resource when using a highly compressed codec, such as G.729 or G.723.1. Therefore, calls will not connect with such setting if DSP is not installed. Although using a low-complexity codec such as G.711 does not require DSP, DTMF detection still takes considerable CPU resource and impacts several system specs. Be cautious when configuring an extension with in-band DTMF mode.

3.1.5.2 Add Analog Phone

1. Enter settings shown in Table 3-5.

2. Click ADD to see the newly added analog phone in the table of the webpage.

For deleting an analog phone, select a POTS port and click DEL. Click Finish to finalize all the settings, and go back to the homepage. Table 3-5 Add Analog Phone Settings

Field Description

POTS Port FXS port index. Pickup Group The pickup group that the extension belongs to. Select

Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup.

Extension Number A unique line number composed of digits only, e.g. 101; 20

digits maximum.

Unavailable T imeout Timeout for ringing before a call is a nswered.

User

Select a user that this extension associates with.

) If there is not any appropriate users to select, one can

come back later once the expected user has been added.

Language Preferred language for system instructions heard from the

extension.

Voicemail

Voicemail PIN PIN to access voicemails. This is mandatory if above

Select Enable to allocate voicemail account for the extension.

voicemail option is enabled.

Max Voicema il Space Enter maximum space in KBytes for voicemail. Enter 0 or

leave it as blank for not limiting the voicemail space. The

Please refer to 6.1 for details.

voicemail will be recorded until the storage is full.

3.2 Add Route & Trunk

In Add Route & T r unk page, the administrator can setup routes, routgroups and trunks. Moreover, worktime and IVR are included in this part for assigning to trunks. You can follow the following steps to

finish configuration. After finishing configuration, click take the configuration effect.

at the bottom of the homepage to

Step 1: Add Route

1. Enter settings shown in Table 3-6.

2. Click ADD to see the newly added route in the table in the webpage.

For deleting a route, select a route ID and click DEL. Click Next to set a routegroup. Table 3-6 Add Route Settings

Field Description

Route ID A unique ID containing alphabets, numbers, and underscore

only without spaces; 16 characters maximum. Description Arbitrary description information. Destination Number Pattern

Prefix A sequen ce of digit s to be prefixed to the final dialed number

For more information about the available digit set and wildcard characters, please refer to Table 6-7.

A destination number pattern consisting of digits, digit set,

and wildcard characters, e.g. 9NXXXXXX matches any

7-digit called number starting from a digit larger or equal to 2

and with an extra prefix digit 9.

after stripping. Using 9NXXXXXX as an example route

pattern with number of stripped digits equal to 1 and prefix

1408, dialing 95270001 will be 14085270001 when it

actually got dialed out.

A special pref ix character “w” could be used for PSTN trunks

to pause 0.5 second during dialing. Say, 4 leading

consecutive “w” result in 2 seconds delay before dialing. Number of Stripped Digits Select number of leading digits to be stripped from the

original dialed number when matches this route. Using

9NXXXXXX as an example route pattern with number of

stripped digits equal to 1, dialing 95270001 will be stripped

to be 5270001 when it actually got dialed out.

Setp 2: Add Route Group

1. Enter a group ID and then click ADD.

2. The name will show in the table of the webpage.

3. Click the name to view the edit page.

4. Enter settings shown in Table 3-7.

5. Click Back to return to the ADD ROUTE GROUP page.

For deleting a routegroup, select a group ID and click DEL. Click Next to choose a trunk. Note: Make sure there is no route associate with the routegroup, or it cannot be deleted. Table 3-7 Add Routegroup Settings

Field Description

Description

Arbitrary description information. Click SET to add/update

the information. Associated Routes

Select routes belonged to this routegroup. Click or

button to add or remove a route to or from the

routegroup. The right box lists current selected routes. Click

SET to update the information. Note the order of the

selected routes is important since it decides which route

would be matched first for an outgoing call.

) If there is no appropriate routes to select initially, one

Please refer to 6.4 for details.

can come back later to revise it, once the expected routes are added.

Setp 3: Choose Trunk

In the Choose T runk page, click SIP TRUNK, ANALOG PSTN TRUNK or ISDN PSTN TRUNK to see one of the following pages to add various types of trunks.

Setp 4: Add Trunk

3.2.4.1 Add SIP Trunks

1. Enter settings shown in Table 3-8.

2. Click ADD to see the newly added SIP trunk in the table in the webp age.

For deleting a SIP trunk, select a trunk identifier and click DEL. Click Next to assign trunks to usergroups. Table 3-8 Add SIP Trunk Settings

Field Description

Trunk Identifier A unique num ber consisting of digits only. Usually give the

phone number issued by the ITSP for consistency. Description Arbitrary description information. Auth. Name

Auth. Password Give the password used for authentication on the remote

Dynamic Peer Select if the trunk is a passive trunk which means the

Specify the name for authentication if different to the Trunk

Identifier.

SIP proxy or registrar. Usually this is given by the ITSP.

registration will be from a dynamic remote peer. T y pical

application is to accept registration from an IP PBX at a

remote site with dynamic IP address. Once the remote IP

PBX registers, calls from local to remote can be made

reversely over the trunk. SIP Proxy IP SIP Proxy Port

Registration Required Select if registration to a registrar is required to activate the

Specify IP address (or fully qualified d omain name) a nd UDP

port of the remote SIP proxy, which usually refer to the SIP

server on the ITSP side.

trunk. This is true for a remote IP PBX or an ITSP account,

however, may be not required in case of a SIP gateway. SIP Registrar IP SIP Registrar Port

Language Preferred language for system instructions heard from the

DID T ype DID means direct inward dialing (also called DDI in Europe).

None DID

Extension DID

Specify IP address (or fully qualified d omain name) a nd UDP

port of the remote SIP registrar, which usually refer to the

SIP server on the ITSP side (same as proxy).

trunk.

Select a preferred type, None DID, Extension DID, DID by

Number DID by Privilege or Centrex DID from the list and

then enter configuration in DID Prefix and DID Stripping to

have the incoming calls directed to the corresponding trunk.

When selected None DID, all incoming calls will enter IVR

system instead of directly dial to a specified extension.

Select a preferred IVR from IVR list for this trunk.

When selected Extension DID, select an extension in the

list to be an unconditional destination for incoming calls to

this trunk. If prefix or stripping has been given, the result of

DID By Number

DID By Privilege

digit manipulation is dialed in a DTMF string after the call

has been answered by the DID extension as an automatic

dialing.

) If you set a DID extension in a trunk, then only that

extension can use this trunk to call out, and all incoming

calls to this trunk will connect to that extension directly.

When selected DID By number, enter configurations in DID

Prefix and DID Stripping to have the incoming calls

directed to the corresponding extension derived by number

manipulation. The SIP trunk numbers is therefore regarded

as the direct line of the extension.

When selected DID By Privilege, select a usergroup i n the

list as the privilege of inbound calls from this trunk. Enter

configuration in DID Prefix and DID Stripping to have the

incoming calls redirected to dial out. DID Prefix A digit string to be prefixed to the incoming called number

after stripping. DID Stripping A number of leadin g digits to be stripped from the original

called number. Click All to strip all digits of the original called

number. Centrex DID

IVR List

Select this function to make the numbers of

incoming/outgoing calls more flexible by prefixing/stripping

digits.

All-number

Digitmap

Default Number

Inbound

Manipulation

Digitmap

Outbound

Manipulation

Digitmap

Associate an IVR menu with incoming calls to this trunk.

This is mandatory unless the trunk is configured for DID.

Leave it blank and the system will automatically create an

Select a digitmap ID for calls via the trunk changing numbers.

Enter digits for calls from this trunk displaying this caller ID.

Select a digitmap ID to have the incoming calls direct to the corresponding extensions.

Select a digitmap ID to have the outgoing calls display the corresponding numbers.

IVR for the trunk. Usergroup8 of Privilege When disabled DID, click a usergroup in the list whose

reachability to other usergroups and trunks will be used as

the privilege of inbound calls from this trunk.

) There may not be appropriate usergroups to select

initially. One can come back later once the expected usergroup has been added.

Disable Fast Bridging Select to disable express media forwarding.

) With Fast Bridging feature enabled, if the two parties

involved in a call (for example, one IP extension and one SIP trunk) use different DTMF modes (RFC2833/SIP INFO/Inband), inline transfer (*#) or

Please refer to 7.12 for details.

Please refer to 6.1 for details.

2nd-dialing might fail. To avoid such problem, it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX, as well as for all IP phones registered to the IPBX. If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks, and inline transfer or 2nd-dialing is necessary for those IP extensions or SIP trunks, the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis. Note that Fast Bridging is enabled by default.

3.2.4.2 Add Analog PSTN Tr unk s

1. Enter settings shown in Table 3-9.

2. Click ADD to see the newly added analog PSTN trunk in the table in the webpage.

For deleting an analog PSTN trunk, select a trunk identifier and click DEL. Click Next to assign trunks to usergroups. Table 3-9 Add Analog PSTN Trunk Settings

Field Description

Trunk Group ID number of this PSTN trunk group. A valid number ranges

from 1 to 31. It should not overlap with existing ISDN PSTN

trunk groups. Trunk Type Select the port type, FXO or FXS. If selecting FXS, users

can see By Number and By Privilege in the DID of

Extension list, and be able to configure DID Prefix and DID

Stripping.

Trunk Ports Select one or more FXO or FXS ports for this Analog PSTN

trunk. Description Arbitrary description information. Port Selection

Click to search for an available port in the group. Rotating

means to force ports being selected in turns to even cost. DID T ype DID means direct inward dialing (also called DDI in Europe).

Select a preferred type, None DID, Extension DID, and DID

by Privilege from the list and then enter configuration in DID

Prefix and DID Stripping to have the incoming calls

directed to the corresponding trunk.

None DID

When selected None DID, all incoming calls will enter IVR

system instead of directly dial to a specified extension.

Select a preferred IVR from IVR list for this trunk. Extension DID

When selected Extension DID, select an extension in the

list to be an unconditional destination for incoming calls to

this trunk. If prefix or stripping has been given, the result of

digit manipulation is dialed in a DTMF string after the call

has been answered by the DID extension as an automatic

dialing.

) If you set a DID extension in a trunk, then only that

extension can use this trunk to call out, and all incoming

calls to this trunk will connect to that extension directly. DID By Privilege When selected DID By Privilege, select a usergroup in the

list as the privilege of inbound calls from this trunk. Enter

configuration in DID Prefix and DID S t ripping to have the

incoming calls redirected to dial out. DID Prefix A digit string to be prefixed to the incoming called number

after stripping. DID Stripping A number of leadin g digits to be stripped from the original

called number. Click All to strip all digits of the original called

number. Language Preferred language for system instructions heard from the

trunk. IVR List

Associate an IVR menu with incoming calls to this trunk.

This is mandatory unless the trunk is configured for DID.

Leave it blank and the system will automatically create an

IVR for the trunk. Usergroup10 of Privilege When disabled DID, click a usergroup in the list whose

reachability to other usergroups and trunks will be used as

Please refer to 7.12 for details.

Please refer to 6.1 for details.

the privilege of inbound calls from this trunk.

) There may not be any appropriate usergroups to select

initially. One can come back later to revise it, once the

expected usergroups are added. Caller ID Detection Select to detect the Caller ID calling from PSTN lines. Answering by Battery Reversal

Detection

If selected, billable time will count from the call is answered.

) Please enable this function when Central Office (CO)

site provides battery reversal.

3.2.4.3 Add ISDN PSTN Trunks

1. Enter settings shown in Table 3-10.

2. Click ADD to see the newly added ISDN PSTN trunk in the table in the webpage.

For deleting an ISDN PSTN trunk, select a trunk identifier and click DEL. Click Next to assign trunks to usergroups. Table 3-10 Add ISDN PSTN Trunk Settings

Field Description

Trunk Group ID number of this ISDN trunk group. A valid number ranges

Trunk Channels

from 1 to 31. It should not overlap with existing Analog PSTN trunk groups.

The Trunk Channels is the logical ran ge of the sum of B and D channels. Each physical ISDN port occupies three Trunk Ports, two B and on e D channels. User only needs to specify the B channel number here, since D channel is reserved in the 3 E.g. Assume there are four ISDN ports in the PBX and no other FXO/FXS modules installed, then one can set each pair of numbers here, like 1,2 but excluding 3,6,9,12.

trunk port for each physical ISDN port.

) If a four-port FXO/FXS module is also installed, then

the Trunk Ports here shoul d be numbered from 5 to 16

instead of 1 to 12. Make sure to specify the indices of

ports correctly, or PBX will not start. One can refer to

the POTS Setting page before configuration. Description Arbitrary description information. Port Selection

DID T ype DID means direct inward dialing (also called DDI in Europe).

None DID

Extension DID

Select to search for an available port in the group. Rotating means to force ports being selected in turns to even cost.

Select a preferred type, None DID, Extension DID, DID by Number DID by Privilege or Centrex DID from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding trunk.

When selected None DID, all incoming calls will enter IVR system instead of directly dial to a specified extension. Select a preferred IVR from IVR list for this trunk.

When selected Extension DID, select an extension in the list to be an unconditional destination for incoming calls to this trunk. If prefix or stripping has been given, the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic

dialing.

) If you set a DID extension in a trunk, then only that

extension can use this trunk to call out, and all incoming calls to this trunk will connect to that extension directly.

DID By Number

DID By Privilege

DID Prefix A digit string to be prefixed to the incoming called number

DID Stripping A number of leadin g digits to be stripped from the original

When selected DID By number, enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation. The SIP trunk numbers is therefore regarded as the direct line of the extension.

When selected DID By Privilege, select a usergroup i n the list as the privilege of inbound calls from this trunk. Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out.

after stripping.

called number. Click All to strip all digits of the original called number.

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