Planet Technology IPX-1900 User Manual

Internet Telephony PBX System

IPX-1900

User’s manual

Version 1.0.

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reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s

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Revision

User’s Manual for PLANET Internet Telephony PBX System:

Model: IPX-1900

Rev: 1.0 (June, 2008)

Part No. EM-IPX1900 Series V1.0

Table of Contents

Chapter 1................................................................................................ 6

Introduction............................................................................................ 6

Overview............................................................................................................................6

Package Content...............................................................................................................7

Physical Details.................................................................................................................7

Front Panel Indicators.................................................................................................8

Rear Panel Indicators..................................................................................................8

Chapter 2 Preparations & Installation................................................ 10

Physical Installation Requirement................................................................................10

Network Interface quick configurations...................................................................11

RS-232 Console Port Configuration.........................................................................14

Chapter 3 IP PBX Setup ...................................................................... 16

SIP Basic Setting.............................................................................................................16

User Extensions Setup..............................................................................................19

Trunk Management – SIP Trunk ..............................................................................20

Trunk Management – FXO Trunk............................................................................22

Trunk Management – Gateway Trunk......................................................................24

Trunk Management – Trunk Group..........................................................................24

Trunk Management – Dialing Rules.........................................................................26

Attendant Management.............................................................................................30

Attendant Message ...................................................................................................31

Attendant Time.........................................................................................................32

Record Auto Attendant.............................................................................................33

Upload Voice File.....................................................................................................34

Call Parking..............................................................................................................34

Gereral Setting..........................................................................................................35

Hunt Group Setting...................................................................................................37

Chapter 4 Network Setup.................................................................... 40

WAN & LAN Setup........................................................................................................40

DHCP .......................................................................................................................45

Static Route...............................................................................................................47

NAT ..........................................................................................................................47

Packet Filter..............................................................................................................51

URL Filter.................................................................................................................52

Security.....................................................................................................................53

UPnP.........................................................................................................................54

DDNS .......................................................................................................................54

SNMP .......................................................................................................................55

Chapter 5 Management....................................................................... 57

Admin Account ...............................................................................................................57

Date & Time .............................................................................................................58

Ping T est...................................................................................................................59

Save & Restore.........................................................................................................59

Factory Default.........................................................................................................60

Firmware Update......................................................................................................60

Chapter 6 Information ......................................................................... 61

System Information........................................................................................................61

PBX Extension Status...............................................................................................62

PBX Trunk Status.....................................................................................................62

Call Detail Record....................................................................................................63

Appendix A........................................................................................... 64

How to use Call Parking function.................................................................................64

Appendix B........................................................................................... 65

How to use Call Pick-up function..................................................................................65

Appendix C........................................................................................... 66

Record Sound Sample....................................................................................................66

Appendix D........................................................................................... 68

Record Voice Guide Process..........................................................................................68

Appendix E........................................................................................... 69

Voice Communication Samples.....................................................................................69

IP Phone register to IPX-1900..................................................................................69

IP Phone make off-Net calls via Gateway................................................................71

IP Phone make external SIP Proxy calls via SIP Trunk............................................76

Appendix F........................................................................................... 78

IPX-1900 Series Specifications......................................................................................78

Appendix G........................................................................................... 80

IPX-1900 Module Card Specifications .........................................................................80

FXO Port Pin Assignments............................................................................................81

FXS Port Pin Assignments.............................................................................................81

Chapter 1

Introduction

Overview

PLANET IPX-1900 IP PBX telephony systems are designed and optimized for the small business in

daily communications. The IPX-1900 are able to accept 300 user registrations, and easy to install and

manage a fully working system with the convenience and cost advantages. The PLANET IPX-1900 is

also designed to operate on a variety of VoIP applications; it provides centralized call control,

auto-attendant, voice conferencing, and PSTN access, digital and IP-based communications.

Based on state-of-the-art embedded technology, the IPX-1900 provides a solid, uniform platform for

voice communications as well as data network communications. The IPX-1900 offers a seamlessly

integrated solution for the up-to-date telecommunication needs. The future IP PBX telephony system

offers all of the essential features of telephony which is required by small business/enterprise users for

their telecommunication/data needs.

Being more flexible, the IPX-1900 integrates up to 4 calls via the IPX-19FO (2*FXO) / IPX-19FS (2*FXS)

/ IPX-19SL (1FXO+1FXS) module to become a feature-rich PBX system that supports seamless

communications between existing PSTN calls, analog, IP phones and SIP-based endpoints.

The IP PBX is the feature-rich SIP based IP PBX telephony system that integrates NAT functions to

make it perfect for small business usage. The IP PBX integrates traditional PBX system functions and

provides many advanced functions including voice mail to email, web management etc.

Designed to run on a variety of VoIP applications, the IP PBX provide IP-based communications, voice

conferencing, and call detailed record (CDR), centralized Auto-Attendant (AA), and Interactive Voice

Responses (IVR). The IP PBX utilizes standard PSTN/GSM lines via the interfaces of FXO/GSM

gateway to become a feature-rich IP PBX telephony system that supports seamless communications

among existing local calls, SIP-based endpoints including low cost of long distance service, telephone

number portability and one network for both voice and data.

With the IP PBX, standard SIP phones can be easily integrated in your office. Users may integrate

PLANET IP Phone VIP-254T series, VIP-255PT/ 350PT/ 550PT, the VIP-156/ 157/ 158/ 161W of ATA

(analog telephone adapter) series, the VIP-191/ 192 of Wi-Fi Phone, and Gateway series VIP-281/

281GS/ 480 to build up the VoIP network deployment in minutes. Allowing distributed IP technology to

meet traditional voice services with proactive managed interface, the IP PBX for enterprises in the daily

business processes can make people more productive, more intelligent tasks and more customer

satisfaction.

IP PBX Features

• PBX Features

Automated Attendant (AA) Interactive Voice Responses (IVR) Voicemail support (VM) Call Detailed Record (CDR) User Management via Web Browsers Display 300 Registered User’s Status: Unregistered / Registered / On-Call Multiple Service Providers Lines / SIP Accounts (30) Simultaneous Trunk Links: 30 concurrent trunk calls SIP Trunk / Gateway Trunk / FXO Trunk Management Two-stage / One-stage call to Trunk by Trunk Group Configuration Build in 2 / 4 FXO PSTN trunk (Modular) By adding external FXO analog gateway to use Terminal trunk Line By adding external GSM VoIP gateway to use GSM trunk line Built-in SIP Proxy Server Following RFC-3261 Support password authentication using MD5 digest and RFC2833 for DTMF Relay

• Call Features

Call Forward Immediate Call Forward on Busy Call Forward on No Answer Call Pickup / Call Park Call / Pickup Group Caller ID / T.38 FoIP Music on Hold / Music on Transfer Call Transfer / Call Hold / Call Waiting Three-way conference with feature phones

• Router Features

DHCP Server for LAN Users Packet / URL Filter Virtual Server / DMZ/ Port Trigger Static Route NAT/Bridge mode UPnP

Package Content

The contents of your product should contain the following items:

Internet Telephony PBX system unit

Power Adapter

Quick Installation Guide

User’s Manual CD

RJ-45 Cable

RS-232 Cable

Rack mount brackets

Physical Details

The following figure illustrates the front/rear panel of IP PBX.

Front Panel Indicators

Front Panel LED State Descriptions

Figure 1-1. Front Panel of IPX-1900

PWR

SYS

LAN

WAN

FXO/FXS Port

Rear Panel Indicators

Off

Flashing

Off

Flashing

Off

Flashing

Off

Table1-1. Front Panel description of IP PBX

PBX Power ON

PBX Power OFF

System is booting

System is ready

LAN is connected successfully

Data is transmitting

Ethernet not connected to PC

PBX network connection established

Data traffic on cable network

Waiting for network connection

Port is busy

Ring indication. (FXS only)

Port is not enabled.

Figure 1-2. Rear Panel of IPX-1900

1 12V DC

2 Reset

12V DC Power input outlet

The reset button, when pressed, resets the IP PBX without the

need to unplug the power cord.

The WAN port supports auto negotiating Fast Ethernet

3 WAN

4 LAN

Slost A/B

FXS Port (Modular

IPX-19FS)

10/100Base-TX networks. This port allows your IP PBX to be

connected to an Internet Access device, e.g. router, cable modem,

ADSL modem, through a CAT.5 twisted pair Ethernet cable.

The LAN port allows your PC or Switch/Hub to be connected to the

IP PBX through a CAT.5 twisted pair Ethernet cable.

2 external slosts with compliance FXO/FXS module.

FXO module is connects to PBX or CO line with RJ-11(Write)

analog line. FXO port was connected to the extension port of a PBX

or directly connected to a PSTN line of carrier

FXS module is connects to Phone with RJ-11 (Black) analog line.

FXS port was connected to your telephone sets, FAX, or Trunk Line

of PBX.

Connect to Phone with RJ-11 (Black) analog line. FXS port was

connected to your telephone sets, FAX, or Trunk Line of PBX.

FXO Port

(Modular

IPX-19FO)

Connect to PBX or CO line with RJ-11(Write) analog line. FXO port

was connected to the extension port of a PBX or directly connected

to a PSTN line of carrier

Note : IPX-19SL 2-Port PBX Life Line Module IPX-1900 (1FXO, 1FXS)

Table 1-2. Rear Panel description of IP PBX

Chapter 2

Preparations & Installation

Physical Installation Requirement

This chapter illustrates basic installation of IP PBX

• Network cables. Use standard 10/100Base-TX network (UTP) cables with RJ45 connectors.

• TCP/IP protocol must be installed on all PCs.

For Internet Access, an Internet Access account with an ISP, and either of a DSL or Cable modem (for

WAN port usage)

Administration Interface

PLANET IP PBX provides GUI (Web based, Graphical User Interface) for machine management and

administration.

Web configuration access:

To start IP PBX web configuration, you must have the web browsers installed on computer for

management

• Microsoft Internet Explorer 6.0.0 or higher with Java support

Default LAN interface IP address of IP PBX is 192.168.0.1. You may now open your web browser, and insert 192.168.0.1 in the address bar of your web browser to logon IP PBX web configuration page.

IP PBX will prompt for logon username/password, please enter: admin / 123 to continue machine

administration.

Figure 2-1. Input prompt

In order to connect machine for administration, please

ÍNote

locate your PC in the same network segment (192.168.0.x) of IP PBX. If you’re not familiar with TCP/IP, please refer to related chapter on user’s manual CD or consult your network administrator for proper network configurations.

Network Interface quick configurations

Wizard is a tool to quickly setup IP PBX.

After pass the authentication, please click for quick IPX PBX setup.

For most users, Internet access is the primary application. The IP PBX supports the WAN interface for

Internet access and remote access. The following sections will explain more details of WAN Port

Internet access and broadband access setup. When you click “Wizard Setup “the following setup page

will be show.

¾ Step1. Wan Type

WAN Setting

Static - IP

DHCP – Cable Modem

PPPoE - ADSL

Figure 2-2. Wizard-Operating Mode settings

If you are a leased line user with a fixed IP address, fill out the

following items with the information provided by your ISP.

This function will be automatically configured when plugged into

the cable modem. If there is a Domain Name Server (DNS) that

you would input to use.

Some ISP's provide DSL-based service and use PPPoE to

establish communication link with end-users. If you are connected

to the Internet through a DSL line, check with your ISP to see if

they use PPPoE. If they do, you need to select this item.

Table 2-1. WAN description of IP PBX

¾ Step2. NAT Setting

LAN IP Setting

LAN IP Address

Subnet Mask

DHCP Server

Assigned DHCP IP Address

DHCP IP Lease Time

Table 2-2. LAN IP description of IP PBX

Private IP address for connecting to a local private network.

(Default: 192.168.0.1)

Subnet mask for the local private network (Default:

255.255.255.0)

Enable to open LAN port DHCP server

DHCP server range from start IP to end IP

Client to ask DHCP server refresh time, range from 60 to

86400 seconds

Figure 2-3. Wizard-NAT settings

¾ Step4. IPPBX Setup

The IP PBX allows multiple ITSP providers / User Extensions registration by simply fill-in the required

information in the provided table.

Service Provider:

Figure 2-4. Wizard-IP PBX settings

Caller ID

Username

Password

Host

User Extensions:

User Extension

Password

Caller Id

Port

Service provider name

Input Provider name

Input Provider password

Input Providers server address

Providers server port

Table 2-3. Service provider description

Input Extension number

Input Extension password

Input Extension caller id

Table 2-4. User extension description

After completing the wizard setup, click “Submit” button, The IP PBX will save configuration and reboot

IP PBX automatically, after 50 seconds, you can re-load setting page again.

Figure 2-5. Wizard-Rebooting

ÍNote

Please consult your ISP personnel to obtain proper PPPoE/IP address related information, and input carefully. If Internet connection cannot be established, please check the physical connection or contact the ISP service staff for support information.

RS-232 Console Port Configuration

RS-232 port (DB-9pin Female connector), Configure the COM Port Properties as following:

Bits per second: 57600, Flow control: None

1. Connect Gateway RS-232 port to PC COM Port.

2. Power on gateway.

3. Open Terminal Program (ie. Windows XP Hyper Terminal)

[Start] → [Program file] → [Accessories] → [communications] → [Hyper Terminal]

Figure 2-6. Windows Hyper Terminal Path

4. Create new connection. Select “COM” port that connect PC to gateway

Figure 2-7. Hyper Terminal Screen

5. Make connection(Bits Pre second:57600 Flow contact: None)

6. Input “Enter” and Show Welcome display.

7. Login, input the Password to login.(Password as the same as Access, default is admin)

8. Setting Gateway Configure like telnet mode

(Setting Table following as Telnet Setting table)

Chapter 3

IP PBX Setup

SIP Basic Setting

SIP (Session Initiation Protocol) is a request-response protocol, dealing with requests from clients and

responses from servers. Participants are identified by SIP URLs. Requests can be sent through any

transport protocol. SIP determines the end system to be used for the session, the communication

media and media parameters, and the called party's desire to engage in the communication. Once

these are assured, SIP establishes call parameters at either end of the communication, and handles

call transfer and termination.

¾ SIP Configuration

UDP Port to bind to

Domain

Allow guest calls

Overlap dialing support

Allow Transfers

Enable DNS SRV lookups (on outbound calls)

Figure 3-1. SIP configuration settings

This is SIP Local Port 5060, if you have any specific reason for

change this port.

IP PBX Server’s IP address.

Enable/Disable guest calls. Default is Enable. Default is all IP. Enable/Disable overlaps dialing support. Default is Enable.

Enable Call Transfers.

Enable DNS SRV lookups on calls

Max Registration Time

Maximum duration of incoming registration/subscriptions we allow.

Default 3600 seconds.

Min Registration Time

Default Incoming/Outgoing Registration Time

Min RoundtripTime

(T1 Time)

Language

Enable Relaxed DTMF

Server UserAgent

DTMF Mode

¾ SIP Codecs

Minimum duration of registrations/subscriptions. Default 60 seconds

Default duration (in seconds) of incoming / outgoing registration.

Minimum roundtrip time for messages to monitored hosts, Defaults

to 200 ms

Set default language for all users.

Use relaxed DTMF detection. Default is Disable. Enable you to change the trunk User agent string, Default is PBX. Set default DTMF mode for sending DTMF. Default: rfc2833.

Table 3-1. SIP configuration description

The Codec is used to compress the voice signal into data packets. Each Codec has different bandwidth

requirement. There are 7 kinds of codec. To determine the priority, selects one codec algorithm from

the pull-down menus individually.

Figure 3-2. SIP codecs settings

¾ Outbound SIP Registrations

Figure 3-3. Outbound SIP Registrations settings

Retry registration calls at every 'x' seconds (default 20).

Table 3-2. Outbound DIP registration description

Number of registration attempts before we give up; 0 =

continue forever.

¾ NAT Support

The externip, externhost and localnet settings are used if you use IP PBX behind a NAT device to

communicate with services on the outside.

Figure 3-4. NAT support settings

Extern IP

Extern Host

Extern Refresh

Local Network

Address

Address that we're going to put in outbound SIP messages if we're

behind a NAT.

Alternatively you can specify an external host, and IP PBX will perform

DNS queries periodically. Not recommended for production

environments! Use externip instead.

How often to refresh externhost if used. You may specify a local network

in the field below.

localnet=192.168.0.0/255.255.0.0; All RFC 1918 addresses are local

networks

localnet=11.0.0.0/255.0.0.0 ; Also RFC1918

localnet=171.16.0.0/12 ; Another RFC1918 with CIDR notation

localnet=168.254.0.0/255.255.0.0; Zero conf local network

Table 3-3. NAT support description

User Extensions Setup

¾ Extension List

Figure 3-5. User extension settings

Advance Delete

¾ Advance Setup

Click to edit an extension other setting.

Click to delete an extension.

Table 3-5. User extension description

Figure 3-6. Extension advance settings

User Extension

Input Extension number

Password

Caller Id

Table 3-5. Extension advance description

- Call group / Pickup group select :

Call Group

Pickup Group

An Extension can set single/multiple call group(s) 1-10 id

An Extension can set single/multiple Pickup group(s) 1-10 id

Table 3-6. Call / Pickup group description

- Call forward option :

DND(Forward to Voice mail)

Call forward always

Call forward on busy

Call forward no answer

Input Extension password

Input Extension caller id

Enable / Disable forward to voice mail.

Input forward always number

Input forward on busy number

Input forward no answer number

If time out “XXX” sec

This is the maximum number allowed no answer time out

used

Table 3-7. Call forward description

- Voice mail :

Voice mail select

Voice mail name

E-Mail address

Send voice to mail

Delete voice mail after send

Enable / Disable voice mail function

Input voice mail name

Input E-mail address

Enable / Disable send voice to mail

Save / Delete voice mail after send

Table 3-8. Voice mail description

Trunk Management – SIP Trunk

Services Providers Setting allows IP PBX register to different SIP systems and ITSP Services (SIP

Trunk).

On the “Providers List”, you can press “Add” to add a new service provider or press “Advance” to edit the information of specific Service Provider or press “Delete” to delete the specified service provider information. Maximum 10 registrations on Server Provider list

Figure 3-7. Server Providers Setting

¾ Add New Service Providers

Step 1. Press “Add” button to add an new service provider information.

Figure 3-8. Add new service providers

Step 2. Fill in the required information in Service Provider Advance Setup page.

Caller id

User name

Password

Registrar Server Address

Figure 3-9. Service provider advance setup

The caller ID will be sent between the callee and caller and will

be displayed on SIP device LCD panel for identification.

User name for authentication

User password for authentication

Assigns the SIP Register Server’s IP address / Domain name

Registrar Server Port

Port number of SIP Register Server. Assigns a value from 1024

to 65535, the common default SIP port is 5060.

Outbound Proxy server’s IP address / Domain name. Assign a

Outbound Proxy Address

Outbound Proxy Port

On duty / Off duty voice select

Incoming call attendant

server’s IP / Domain name which is in charge of call-out

service.

Port number of Outbound Proxy Server.

1024 to 65535, the common default SIP port setting is 5060.

When the service provider registered to PBX, incoming calls

will hear On / Off duty voice, default settings are “Enable”.

(For how to record On/Off duty voice please refer “Record

Voice Menu”).

Choose a pre-set hunt groups, default is “blank”. There are 3

types of combination setup.

1. If On duty/ Off duty voice is “Enabled”, after caller hear

the voice menu one time, the call will be transferred to

the pre-defined group for call attendant.

2. If On duty/ Off duty voice is “Disabled”, caller will not

hear the voice menu, the call will be directly transferred

to the pre-defined group for call attendant.

ssign a number from

3. If On duty/Off duty voice is “Enabled” and no group is

pre-defined, voice menu will repeat itself until incoming

caller respond to it.

(For how to make hunt group please refer “Hunt Group

Setting”)

Table 3-9. Service provider advance setup description

Trunk Management – FXO Trunk

FXO (Foreign Exchange Office) Trunk Setting, can be Connected to PBX or CO line with RJ-11

analog line. FXO port can be connected to the extension port of a PBX or directly connected to a PSTN

line of carrier

Figure 3-10. FXO Trunk setting

Press “Advance” to Edit an FXO Prot as below

Figure 3-11. FXO Trunk list

Port Num

Caller id

DID

Figure 3-12. FXO Advance setting

Analog Port Number (System Define)

The caller ID will be sent between the callee and caller and will be

displayed on SIP device LCD panel for identification.

Any calls originating from the registered ITSP to IP PBX will go into the

auto-attendant or direct to the selected user or hunting group.

Table 3-13. Trunk Management - FXO Trunk setup description

Trunk Management – Gateway Trunk

Gateway Trunk Setting allows IP PBX makes VoIP calls to external Gateway by peer-to-peer mode. If

the FXO ports of external Gateway have connected with PSTN lines, the user can make outgoing

PSTN calls via external Gateway by this function.

Figure 3-13. Gateway Trunk setting

Port

Destination IP Address is the IP address of the destination

Gateway that owns this phone number.

Port is port of the destination Gateway use. (Default is 5060)

Table 3-11. Gateway Trunk setting description

Trunk Management – Trunk Group

Trunk Group is defines the leading digit of the call out dialing number through SIP / FXO / Gateway

Trunks of the same type between two given points. The IP PBX will in according to the leading digit to

determine to use which SIP or Gateway Trunks for outgoing route.

Figure 3-14. Trunk Group setting - 1

Press “more” to show the Service Provider Number under the group.

Figure 3-15. Trunk Group setting - 2

Figure 3-16. Trunk Group more information

¾ Add New Trunk Group

Step 1. Press “Add” button to add an new Group Name information.

Figure 3-17. Add an new Group Name

Step 2. Fill in the required information in Trunk Group Setup page.

Figure 3-18. Trunk Group Setup

Group Name

Number

All Trunk

Trunk Group

The Trunk Group name

If the leading digits are match with this number, IP PBX will

delete this number and send out the following digits.

It will show all the available SIP Trunks and Gateway Trunks

for selection.

Choose the trunk at All Trunk box and press the

button to move the activated trunk to Trunk Group box.

Table 3-12. Trunk Group setting description

¾ Scenario Sample

IP PBX has created two different SIP trunks and one Gateway trunk for outgoing trunks.

Figure 3-19. Trunk Group sample setting

+ 57 hidden pages