Planet VIP-560PT, VIP-560PE User Manual
Enterprise PoE IP Phone
VIP-560PT / VIP-560PE
User’s manual
Version 1.1
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Copyright
Copyright (C) 2010 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s
Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware,
software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information
storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express
written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of
PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET
makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and
suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation.
For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the
device from the power circuit.
Without remove the DC-plug or switch off the device, the device wills still consuming power from the power circuit. In the
view of Saving the Energy and reduce the unnecessary power consuming, it is strongly suggested to switch off or remove
the DC-plug for the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted
municipal waste and have to collect such WEEE se
parately.
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Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and
software products by their trade names. In most, if not all cases, their respective companies claim these designations as
trademarks or registered trademarks.
Revision
User’s Manual for PLANET SIP PoE IP Phone:
Model: VIP-560PT / VIP-560PE
Rev: 1.1 (2010, August)
Part No. EM-VIP560 Series_v1.1
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Table of Contents
Chapter 1 Introduction.................................................................................... 6
Overview .......................................................................................................................................6
Package Content...........................................................................................................................7
Physical Details.............................................................................................................................7
Front View and Keypad function ...........................................................................................7
Rear View.............................................................................................................................10
Phone Screen Features .........................................................................................................10
Chapter 2 Preparations & Installation ......................................................... 12
Physical Installation...................................................................................................................12
Administration Interface...........................................................................................................14
Web configuration access.....................................................................................................14
Chapter 3 Network Service Configurations................................................ 15
Configuring and monitoring your IP Phone from web browser............................................15
Manipulation of IP Phone via web browser.........................................................................15
Network configuration via web configuration interface......................................................16
Chapter 4 VoIP IP Phone Configurations.................................................... 18
General Settings .........................................................................................................................18
Placing a Call .......................................................................................................................18
Placing a Call .......................................................................................................................20
Answering a call ..................................................................................................................20
Ending a Call........................................................................................................................21
Using Hold and Resume ......................................................................................................22
Transferring Calls ................................................................................................................22
Using Mute...........................................................................................................................23
Do Not Disturb.....................................................................................................................23
3-way Conference ................................................................................................................23
Advanced Call Handling ...........................................................................................................24
Speed Dialing.......................................................................................................................24
Using the phone book ..........................................................................................................25
Using Call Logs ...................................................................................................................27
Keypad Instruction ....................................................................................................................27
Language..............................................................................................................................28
SIP Account Settings............................................................................................................28
Network Setting ...................................................................................................................29
Customizing Rings and Volume...........................................................................................30
Web Settings ...............................................................................................................................31
Account and Sip server ........................................................................................................31
Expansion Module ...............................................................................................................32
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Codec Selection ...................................................................................................................32
Contact .................................................................................................................................33
Appendix A Voice communications ..........................................................................................35
Case : Voice communication via IP PBX (IPX-300) ...........................................................35
Appendix B Expansion Module-VIP-56EXT Installation......................................................37
Appendix C Frequently Asked Questions List ........................................................................39
Appendix D Specifications ........................................................................................................41
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Chapter 1
1
Introduction
Overview
Combining the cutting edge of Voice over IP and Internet telephony manufacturing experience, PLANET now
introduces the latest member of mainstream enterprise IP phone series: the VIP-560PT / VIP-560PE, the
4-line professional PoE IP Phone.
To bring the most satisfaction to customers, the VIP-560PT / VIP-560PE is the ideal choice for a business to
deploy by using IP PBX service. The standard features of the VIP-560PT / VIP-560PE include 4-line, dual
10/100 switched Ethernet ports and integrated IEEE power over Ethernet (802.3af) circuitry for offering a
choice of powering and cabling options to help reduce cabling expenses and cord clutter.
To give most flexibility to users, the VIP-560PT / VIP-560PE platform contains a 240 x 160 pixels graphic LCD
with Back light, 4 soft-keys, 10 fixed function keys and a 5-position navigation key. The PLANET VIP-560PT /
VIP-560PE desktop phone is engineered to make Easy-to-install communications, cost-effective to deploy,
self-contained, service-integrated, intelligent phone features offering and powerful voice processing power as
possible. The VIP-560PT / VIP-560PE can effortlessly deliver toll voice quality equivalent to the regular
VoIP/IP PBX connections utilizing cutting-edge Quality of Service (QoS) capabilities to encompass
IP-TOS/DiffServ, 802.1 p/q VLAN tagging, echo cancellation, comfort noise generation (CNG) and voice
compensation technology. Meanwhile, the dual Ethernet interfaces on the IP phone allow users to install in an
existing network location without interfering with connections of desktop PC networks.
The VIP-560PT / VIP-560PE has streamlined wired IP telephone that provides additional features such as
built-in PPPoE/DHCP clients, password-protected machine management, call hold, forwarding, mute, transfer,
waiting, pickup, caller ID, peed-dial, 3-way conference, last number redial, incoming message indicator,
multiple call appearances and user-intuitive web administration system.
The VIP-560PE could expend the programmable buttons via connected the Expansion Module – VIP-56EXT.
the VIP-56EXT features 32 fully programmable buttons (each with dual-color LED) when used with VIP-560PE.
The VIP-56EXT creates up to 192 additional programmable extensions when 6 EXT are daisy chained with the
VIP-560PE. The VIP-560PE supports speed dialing, BLF (Busy Lamp Field), BLA (Bridged Line Appearance)
on each of the programmable buttons on the VIP-56EXT module.
Besides, the VIP-560PT / VIP-560PE are the ideal solution for office use as well as installation for Internet
Telephony Service Provider (ITSP) from leading vendors. It's the delivery platform for IP voice services that
makes benefits from the VoIP technology in business class communications services.
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Product Features
• IEEE 802.3af (Power over Ethernet) compliant
• Full-Featured enterprise SIP Desktop Phone
• Full duplex speakerphone (both Mic and Speaker)
• Large 4-level gray scales LCD (240 x 160) with backlight
• Efficient installation deployment of IP PBX solution
• Reversible base stand and wall mount installation options
VoIP Features
• SIP 2.0 (RFC3261) compliant
• Supports up to 4 service domains
• 8 programmable buttons
• Supports up to 6 Expansion Module (VIP-560PE)
• Interoperability with leading PLANET IP PBX platforms
• Supports BLF (Busy Lamp Field), BLA (Bridged Line Appearance)
• Voice codec support: G.711(A-Law, u-Law), G.723.1, G.722, G.729 A
• In-band, out-of-band DTMF Relay (RFC 2833) and SIP INFO
• 3-Way Conference / Caller ID / Speed Dial
• Call Hold / Mute / Forward / Transfer / Waiting
• Voice processing: VAD, CNG, AEC, Adaptive Jitter Buffer Management
Package Content
The contents of your product should contain the following items:
Enterprise PoE IP Phone VIP-560PE unit
Quick Installation Guide
CD-ROM containing the on-line manual.
RJ-45 cable
Physical Details
The following figure illustrates the front/rear panel of IP Phone.
Front View and Keypad function
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Message
LCD screen
Mute
Headset
Service
Directories
MENU
Volume
Conference
Transfer
Redial
Hold
Line Key
Status light
Soft Key
Programmable
Button
Navigation
OK
Back
Microphone
Speaker
Number
Keypad
Keypad Description
1 Headset
2 Mute
3 Message
4 Service
5 Directories
6 MENU
7 Volume
8 Conference
Toggles the headset on or off.
Red light means the feature is enabled.
Toggles the Mute feature on or off.
Red light means the feature is enabled.
Typically auto-dials your voice message service.
Red light means have unread voice mail.
Open or Close the Services menu. (Reserved for customization purpose)
Use it to access call logs and corporate directories.
Allows you to scroll through menus.
Controls the volume and other settings.
Connect calling / called party to the conference.
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9 Redial
To Redial the last number.
10 Transfer
11 Hold
12 Number Keypad
13 Speaker
14 Line Key
Transfer redirects a connected.
Put a call on hold.
Basic Call Handling: Press “#” sends out a call (default).
Toggles the speakerphone on or off.
1) Flashing (Red): There is an incoming call.
2) Steady (Red): Pick up and enter normal call.
Select the phone line (Call or Answer).
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
3) Yellow-green, flashing: Holding call.
4) Yellow-green, steady: Active call.
15 Soft key
16 Programmable Button
17 Back
18 Navigation
19 OK
20 Speaker
21 LCD screen
Each displays a soft key function. To activate a soft key, press the soft key
button.
Programmable Buttons can be used to bind in order to achieve speed dial.
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Yellow-green, steady: Remote line is idle.
Return to the standby interface.
Down: Open “Missed Calls” list.
Left: Open “Received Calls” list.
Right: Open “Dialed Numbers” list.
To confirm the action.
Hands-free voice of the output.
480*160 pixel Color high-definition display.
22 Status light
23 Microphone
Red flashing: There is incoming call.
Red, steady: Missed Calls, or phone busy.
Hands-free voice of the input.
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Rear View
10/100 RJ-45
Ethernet Port
(To LAN)
10/100 RJ-45
Ethernet Port
(To PC)
EXT
Keypad Description
1 LAN
Power Jack
Headset Jack
(RJ-22)
EXT
Handset Jack
(RJ-22)
Headset Jacks
(3.5 mm)
RJ-45 connector, for Internet access, connected directly to
Switch/Hub through straight CAT-5 cable.
The LAN interface also can be connected with 802.3af PoE
L
2 PC
3 12V DC
4 Handset Jack
Headset Jack
5
6
7 EXT
Note
(RJ-22)
Headset Jack
(3.5 mm)
Please don’t connect PoE injector and AC adapter to
VIP-560PT/VIP-560PE at the same time, this may make the
effect of current pulse and then cause device damage. Be
switch or converter for power supply
RJ-45 connector, to maintain the existing network structure,
connected directly to the PC through straight CAT-5 cable
12V DC Power input outlet
RJ-22 connector, for telephone handset.
RJ-22 connector, for ear-phone.
3.5 mm connector, for ear-phone.
To connect the expansion module (VIP-56EXT) at IN port.
noted to power the SIP IP phone either from 802.3af PoE or
AC adapter.
Phone
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Screen Features
This is what your main phone screen might look like with an active call.
1
2
3
Graphic Icon Description
4
5
6
1 Time and Data
2 Call activity Area
3 Missed calls tips
4 Service status
Line Status /
5
Speed Call
6 Softkey labels
Display current time and data.
Displays calls per line, including caller ID, for the highlighted line.
Show the number of missed calls.
AA: Auto-answer turned on.
Mu: Mute turned on.
HS: Headset turned on.
(1) : Line is successfully registered to a SIP server.
(2) : Line is not successfully registered to a SIP server.
(3) : DND turned on in this line.
Each displays a softkey function. To activate a softkey, press the
softkey button.
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Chapter 2
Preparations & Installation
Physical Installation
VIP-560PT/560PE: Enterprise PoE SIP IP Phone (2 x RJ-45, 1 x PoE for LAN interface)
Step 1: Handset Connection
Plug Handset Core with Handset and Handset Jack
2
Step 2a: Connecting Power Adapter and Network
The power adapter not bundles in standard pacage. Please
L
Note
use the DC 12V/1A standard power adapter with the unit to
ensure correct functionality.
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Step 2b: Connecting Power via PoE interface and Network
In the VIP-560PT/VIP-560PE can be powered without external power, if connecting to an
IEEE802.3af PSE devices such as 802.3af POE injector/hub or 802.3af POE Switch.
Please don’t connect PoE injector and AC adapter to
L
Note
VIP-560PT/PE at the same time, this may make the effect of
current pulse and then cause device damage. Be noted to power
the SIP IP phone either from 802.3af PoE or AC adapter.
Step 3: Foot-stand Adjust
L
Note
Hold the two buttons before adjust the stand angle, bend
the stand without holding the button will damage the stand.
Step 4: Computer Network Setup
Set your computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1
where is being used for the camera by default). If you don’t know how to do this, please ask your
network administrator.
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