PLANET VIP-362WT User Manual
802.11n Wireless SIP IP Phone
VIP-362WT
802.11n wireless Desktop
IP Phone
VIP-362WT
1
802.11n Wireless SIP IP Phone
VIP-362WT
Copyright
Copyright (C) 2013 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s
Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware,
software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information
storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express
written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of
PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET
makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and
suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation.
For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the
device from the power circuit.
Without remove the DC-plug or switch off the device, the device wills still consuming power from the power circuit. In the
view of Saving the Energy and reduce the unnecessary power consuming, it is strongly suggested to switch off or remove
the DC-plug for the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end users of electrical and electronic equipment should
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802.11n Wireless SIP IP Phone
VIP-362WT
understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste
and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and
software products by their trade names. In most, if not all cases, their respective companies claim these designations as
trademarks or registered trademarks.
Revision
User’s Manual for PLANET 802.11n wireless desktop IP Phone:
Model: VIP-362WT
Rev: 2.0 (2013, March)
Part No. EM-VIP-362WT
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802.11n Wireless SIP IP Phone
VIP-362WT
Table of Contents
Chapter 1Introduction....................................................................................6
Overview...................................................................................................................................... 6
Product Feature........................................................................................................................... 8
Package Content.......................................................................................................................... 9
Specifications............................................................................................................................... 9
Physical Details.......................................................................................................................... 12
Front View and Keypad function........................................................................................ 12
Rear V iew............................................................................................................................ 14
Phone Screen Features........................................................................................................ 15
Chapter 2 Preparations & Installation.........................................................17
Physical Installation.................................................................................................................. 17
Administration Interface.......................................................................................................... 20
Web configuration access.................................................................................................... 20
Chapter 3 Network Service Configurations................................................21
Configuring and monitoring your IP Phone from web browser........................................... 21
Manipulation of IP Phone via web browser........................................................................ 21
Chapter 4 VoIP IP Phone Status ..................................................................22
Status .......................................................................................................................................... 22
Basic.................................................................................................................................... 22
DHCP.................................................................................................................................. 24
Syslog.................................................................................................................................. 25
Chapter 5 SIP Account Setting....................................................................26
SIP Account................................................................................................................................26
SIP setting........................................................................................................................... 26
NAT setting......................................................................................................................... 27
SIP Account................................................................................................................................28
Basic.................................................................................................................................... 28
Audio Configuration........................................................................................................... 29
Supplementary Services Subscription................................................................................. 29
Advanced ............................................................................................................................ 30
Chapter 6 Network Setting...........................................................................32
Basic ........................................................................................................................................... 32
Internet Port (WAN)............................................................................................................ 32
PC Port(LAN)..................................................................................................................... 35
Network Address Server Settings (DHCP)......................................................................... 35
Wireless...................................................................................................................................... 36
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802.11n Wireless SIP IP Phone
VIP-362WT
Wireless Setting.................................................................................................................. 36
Wireless Connection........................................................................................................... 37
MAC Address Clone ................................................................................................................. 37
VPN ............................................................................................................................................ 38
DMZ........................................................................................................................................... 39
QoS............................................................................................................................................. 40
Chapter 7 Phone Configurations.................................................................41
Performance .............................................................................................................................. 41
Volu me ................................................................................................................................41
Regional.............................................................................................................................. 42
Call Forward ....................................................................................................................... 42
Miscellaneous ..................................................................................................................... 43
Dial Plan..................................................................................................................................... 44
Phonebook ................................................................................................................................. 48
Phonebook........................................................................................................................... 48
Black List............................................................................................................................ 49
Call Log .............................................................................................................................. 50
Chapter 8 VoIP IP Phone Administration....................................................52
Management.............................................................................................................................. 52
Time/Date............................................................................................................................ 52
Password Reset ................................................................................................................... 54
W eb Access......................................................................................................................... 55
System Log Setting............................................................................................................. 55
Factory Defaults.................................................................................................................. 56
Update Firmware...................................................................................................................... 57
Security ...................................................................................................................................... 57
Provision .................................................................................................................................... 58
SNMP......................................................................................................................................... 60
TR 069........................................................................................................................................ 61
Appendix A Frequently Asked Questions List........................................................................ 63
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802.11n Wireless SIP IP Phone
VIP-362WT
Chapter 1
Introduction
Overview
Continuously providing customers the VoIP total solutions with quality and affordability, PLANET introduced
the new desktop IP phone with wireless feature, the VIP-362WT. It supports the latest VoIP protocols and
allows users to take phone calls anywhere via the wireless LAN. The VIP-362WT Wireless IP Phones helps
to improve productivity of organization by bringing convenience and user-friendliness to business
communication through converged voice and wireless networks.
802.11n Wireless SIP IP Phone Provides More Flexibility in VoIP
Based on years of VoIP networking R&D experiences, PLANET integrates IEEE 802.11 b/g/n wireless features
with the SIP compliant IP Phone to present the desktop phone model- VIP-362WT. The VIP-362WT is a
cost-effective, easy-to-install and simple-to-use desktop IP phone that unleashes your voice communications
free from wires limitation and offers more flexibility in VoIP deployment. It is ideal for the enterprises and
SOHO users to enjoy toll-quality voice communication services via the existing Wireless network and Internet
access in daily routine communications.
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Toll-quality Communication over Wi-Fi
In addition to be applied through normal RJ-45 cable, the VIP-362WT can cooperate with PLANET Wireless
Access Points to form a perfect solution for Voice over Wireless applications. With flexible support for PLANET
IP PBX systems and the existing VoIP systems, the VIP-362WT allows users to make or receive phone calls in
the coverage of 802.11n wireless environment and offers toll-quality voice communication services via
SIP-based call servers and various VoIP client devices.
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802.11n Wireless SIP IP Phone
VIP-362WT
Highly Efficient VoIP Management in New Age
The VIP-362WT not only performs traditional phone functions but also enhances data and voice services by
providing the SNMP and TR069 features which facilitate the central management of voice over IP system in
large scale user environment. The system administrator can monitor each phone’s status in the control room
and increase the management efficiency.
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802.11n Wireless SIP IP Phone
Product Feature
¾ Product Features
IEEE 802.11 b/g/n compliant wireless Desktop IP Phone
128×64 Graphic LCD with white backlight
Efficient deployment with IP PBX solution
Cost effective, field proven compatibility, and stability
¾ Supports Protocol
SIP V2 (RFC 3261,3262,3263,3264)
Backward Compatible with RFC2543
Session Timer (RFC4028)
SDP (RFC2327)
VIP-362WT
RTP/RTCP (RFC1889 and RFC1890)
NAPTR for SIP URI Lookup (RFC2915)
STUN (RFC 3489)
ARP / RARP (RFC 826/903)
SNTP (RFC 2030)
DHCP server and client
HTTP Server for Web Management
TFTP / HTTP / HTTPS for Auto Provisioning
Message Waiting Indicator (RFC3842)
DHCP Option Codes for SIP (RFC3361)
DNS/DNS SRV (RFC1706 and RFC 2782)
IEEE802.1Q VLAN/802.1p and IP TOS
¾ Call Features
4 lines
Auto Answer, 3-way Conference, Music on hold,
Call Hold, Call Forwarding, Call Mute, Call Transfer, Call Waiting, Call Pickup
CID and CWCID
DTMF Relay: In-band, Out-band(RFC2833) and SIP Info
Full-duplex Speakerphone
Hotline, Redial, Dial Plan
Message Waiting Indicator (MWI)
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802.11n Wireless SIP IP Phone
¾ Management
Firmware Upgradeable
Web Management Interface
Password Management
Local and Remote Syslog (RFC3164)
Auto Provisioning: TFTP, HTTP and HTTPS
SNTP Time Synchronization
Multi User Level
SNMPv2
TR069
Package Content
‧ SIP IP Phone unit
‧ Power Adapter
VIP-362WT
‧ Quick Installation Guide
‧ CD-ROM containing the on-line manual.
‧ RJ-45 cable x1
Specifications
Product
Hardware
PC Port 10/100Mbps, Half or Full Duplex, auto-negotiation
LAN Port 10/100Mbps, Half or Full Duplex, auto-negotiation
LCD Display 128×64 Graphic LCD with white backlight
Headset Jack 3.5mm earphone jack
Phone Keys
Protocols and Standard
VIP-362WT
802.11n wireless Desktop IP Phone
4 soft keys
4 Line keys with red-green dual color LED for indication
MENU, DND, HOLD
Volume +, Volume -, Mute and navigate key
Headphone, Hands free
12 Dialing Buttons (0~9, *, #),
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802.11n Wireless SIP IP Phone
SIP V2 (RFC 3261, 3262, 3263, 3264)
Backward Compatible with RFC2543
Session Timer (RFC4028)
SDP (RFC2327)
RTP / RTCP (RFC1889 and RFC1890)
NAPTR for SIP URI Lookup (RFC2915)
STUN (RFC 3489)
Standard
ARP / RARP (RFC 826 and RFC 903)
SNTP (RFC 2030)
DHCP server and client
HTTP Server for Web Management
TFTP / HTTP / HTTPS for Auto Provisioning
Message Waiting Indicator (RFC3842)
DHCP Option Codes for SIP (RFC3361)
DNS / DNS SRV (RFC1706 and RFC 2782)
IEEE 802.1Q VLAN / 802.1p and IP TOS
VPN Network PPTP and L2TP
Voice Code G.711 (A-Law, μ-Law), G.729, G.723, G.722
Adaptive Jitter Buffer Management
Voice Standard
Voice Activity Detection
Comfort Noise Generation
Echo Cancellation
Security 802.1p (QoS)
User Authentication for configuration pages
Wireless information
Frequency 2.4GHz ~ 2.4835GHz
Operating Mode AP Client mode *
Security WEP, WPA, WPA2, WPA/WPA2-PSK
802.11b mode: 17.5+/-2dBm
RF Transmit Power
802.11g mode: 14+2/-1dBm
802.11n mode: 14+2/-1dBm
11M : -90d B m
Receiver Sensitivity
54M : -79dBm
300M : -68dBm
Antenna Internal 2dbi dipole antenna
Features
4 Lines
Auto Answer
3-Way Conference
Music on hold, Call Hold, Call Forwarding, Call Mute, Call
Transfer, Call Waiting, Call Pickup
Call Features
Message Waiting Indicator (MWI)
CID and CWCID
DTMF Relay: In-band, Out-band (RFC2833) and SIP Info
Full-Duplex Speakerphone
Delayed Hotline
Redial, Dial Plan
Volume Adjustment
SMS Function
MAC Address Cloning
Application
SIP proxy redundancy: dynamic via DNS SRV, A records
Direct IP to IP calling
Alarm Clock
Day Light Saving
VIP-362WT
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802.11n Wireless SIP IP Phone
NAT Traversal: Traversal by STUN
Built-in NAT Router(wired mode)
VPN
QoS with Layer 2 and Layer 3
DHCP Server and Client
IP Conflict Detection
Network and Configuration
Internet Connection
Fixed IP, DHCP, PPPoE
Type
LCD / Keypad UI
Management
Web (HTTP)
Auto Provision (TFTP/HTTP/HTTPS)
Dimension (W x D x H) 220 x 187 x 97 mm
Operating Environment 0~50 Degree C, 10~90% humidity
Power Requirement 5V DC 1A
EMC/EMI FCC, CE
VIP-362WT
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802.11n Wireless SIP IP Phone
VIP-362WT
Physical Details
The following figure illustrates the front/rear panel of IP Phone.
Front View and Keypad function
1
2
3
4
4
5
16
6
7
8
9
10
11
13
15
12
14
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VIP-362WT Front
Keypad Description
802.11n Wireless SIP IP Phone
VIP-362WT
Handset top
cradle
For the placement of handset (Receiver end)
Hook switch For hang-up and hang-off of handset
Cradle latch To prevent the handset from dropping when it is wall-mounted.
Handset
1
bottom cradle
Handset cord
port
Headset wire
port
For the placement of handset (Transmitter end)
RJ-11 jack on the left side of the IP phone
RJ-11 jack on the bottom of the handset
Headset To mount mouthpiece and earpiece on the single handle.
2
LCD screen
The LCD screen is for displaying your settings, such as phone number, line status and so
on.
These keys are used as line keys; you can press the line button to select the
3
Line Keys
corresponding line, and then user can make call or do other functions.
The LED under the keys used to display the status of each extension,
These keys are used as soft keys. These can be used for item selection or control on the
4
Soft keys
LCD screen.
The soft key’ function depends on their corresponding content displayed on the LCD at
that time.
1. The key can be used for voicemail selection, press it to access voicemail (must be set
5
MSG
up by your phone administrator)
2. The LED is to indicate voicemail status.
6
Hold The Hold key is used to hold the current call, press it again to release the hold function.
7
Menu
8
UP To scroll up when configuration LCD menu
Press it to access to menu items: such as phonebook, multi-functional key, and call
history and so on.
9
VOL+ To turn up the volume
10
OK Press it to confirm
11
Down To scroll down when configuration LCD menu
12
VOL- To turn down the volume
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Hands free Press it to use Hands free
14
Headset Press it to use headset.
15
16
Mute/Del
Numeric
Keypad
During an active call, press it to mute the current call.
When input text, press it to delete a digit or number.
Enters numeric digits for initiating a call or for entering configuration information.
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Rear View
802.11n Wireless SIP IP Phone
VIP-362WT
Power Jack
10/100 RJ-45
Ethernet Port
(LAN)
10/100 RJ-45
Ethernet Port
(To PC)
Headset
Keypad Description
1
DC 5V Power port
2
PC Connects to a PC.
3
LAN Connects to the Ethernet switch, router or Internet.
4
Headset Headset console, connect to headset
VIP-362WT Rear
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802.11n Wireless SIP IP Phone
Phone Screen Features
This is what your main phone screen might look like with an active call.
VIP-362WT
Graphic Icon Description
1
2
3
4
5
Internet port IP Address
6
7
Date
Time
Wired Icon To display the status of wired connection
Wi-Fi Icon To display the status of Wi-Fi connection
Logo To display the name
Softkey Function To display the current softkey function.
To display the current date.
Date format is mm/dd
To display the current time.
Time format is mm:ss (A or P)
To display the current IP address of Internet ports if the Internet
port have worked normally.
Or to display the current IP address of WI-FI.
If the port not connected, it will display ‘WAN down’.
8
9
Softkey Button
Phone Numbers
Indicator
One softkey button mapping to one softkey function in LCD
according to the wire between them.
To display the phone number of lines.
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802.11n Wireless SIP IP Phone
VIP-362WT
To display the status of lines.
10
Lines
The icon means unregistered.
The icon mean registered.
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802.11n Wireless SIP IP Phone
VIP-362WT
Chapter 2
Preparations & Installation
Physical Installation
Step 1. Handset Connection
Plug Handset Core with Handset and Handset Jack
2
Step 2. Connecting Power Adapter and Network
2.1 Power adapter
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802.11n Wireless SIP IP Phone
2.2 Network
2.2. Wired Network
Connect to LAN port to access Internet
VIP-362WT
ÍNote
Use only the power adapter shipped with the unit to ensure
correct functionality
2.2.b Wireless Network
Through wireless connection to access the Internet
ÍNote
For connection with Wireless AP / AP Router, it may need
some advance connection information (SSID, authorization
password, Security mode). Please contact with the network
administrator for the information.
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802.11n Wireless SIP IP Phone
VIP-362WT
Step 3. Computer Network Setup
Set your computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1 where
is being used for the IP phone by default). If you don’t know how to do this, please ask your network
administrator.
Step 4. Login Prompt
Use web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in the
address bar of web browser).
You’ll be prompted to input user name and password: admin / 123
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802.11n Wireless SIP IP Phone
VIP-362WT
Administration Interface
The IP Phone provides GUI (Web based, Graphical User Interface) for machine management and
administration. Key pad administration also available for simple configuration.
Web configuration access
To start IP Phone web configuration, you must have one of these web browsers installed on computer
for management
• Microsoft Internet Explorer 6.0.0 or higher with Java support
Default IP address of IP Phone is 192.168.0.1. You may now open your web browser, and insert
http://192.168.0.1 in the address bar of your web browser to logon IP Phone web configuration page.
IP Phone will prompt for logon username/password, please enter: admin / 123 to continue machine
administration.
ÍNote
In order to connect machine for administration, please
locate your PC in the same network segment (192.168.0.x)
of IP Phone. If you’re not familiar with TCP/IP, please refer
to related chapter on user’s manual CD or consult your
network administrator for proper network configurations.
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