802.11n Wireless SIP IP Phone
VIP-362WT
802.11n wireless Desktop
IP Phone
VIP-362WT
1
802.11n Wireless SIP IP Phone
VIP-362WT
Copyright
Copyright (C) 2013 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s
Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware,
software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information
storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express
written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of
PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET
makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and
suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation.
For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the
device from the power circuit.
Without remove the DC-plug or switch off the device, the device wills still consuming power from the power circuit. In the
view of Saving the Energy and reduce the unnecessary power consuming, it is strongly suggested to switch off or remove
the DC-plug for the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end users of electrical and electronic equipment should
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802.11n Wireless SIP IP Phone
VIP-362WT
understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste
and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and
software products by their trade names. In most, if not all cases, their respective companies claim these designations as
trademarks or registered trademarks.
Revision
User’s Manual for PLANET 802.11n wireless desktop IP Phone:
Model: VIP-362WT
Rev: 2.0 (2013, March)
Part No. EM-VIP-362WT
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802.11n Wireless SIP IP Phone
VIP-362WT
Table of Contents
Chapter 1Introduction....................................................................................6
Overview...................................................................................................................................... 6
Product Feature........................................................................................................................... 8
Package Content.......................................................................................................................... 9
Specifications............................................................................................................................... 9
Physical Details.......................................................................................................................... 12
Front View and Keypad function........................................................................................ 12
Rear V iew............................................................................................................................ 14
Phone Screen Features........................................................................................................ 15
Chapter 2 Preparations & Installation.........................................................17
Physical Installation.................................................................................................................. 17
Administration Interface.......................................................................................................... 20
Web configuration access.................................................................................................... 20
Chapter 3 Network Service Configurations................................................21
Configuring and monitoring your IP Phone from web browser........................................... 21
Manipulation of IP Phone via web browser........................................................................ 21
Chapter 4 VoIP IP Phone Status ..................................................................22
Status .......................................................................................................................................... 22
Basic.................................................................................................................................... 22
DHCP.................................................................................................................................. 24
Syslog.................................................................................................................................. 25
Chapter 5 SIP Account Setting....................................................................26
SIP Account................................................................................................................................26
SIP setting........................................................................................................................... 26
NAT setting......................................................................................................................... 27
SIP Account................................................................................................................................28
Basic.................................................................................................................................... 28
Audio Configuration........................................................................................................... 29
Supplementary Services Subscription................................................................................. 29
Advanced ............................................................................................................................ 30
Chapter 6 Network Setting...........................................................................32
Basic ........................................................................................................................................... 32
Internet Port (WAN)............................................................................................................ 32
PC Port(LAN)..................................................................................................................... 35
Network Address Server Settings (DHCP)......................................................................... 35
Wireless...................................................................................................................................... 36
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802.11n Wireless SIP IP Phone
VIP-362WT
Wireless Setting.................................................................................................................. 36
Wireless Connection........................................................................................................... 37
MAC Address Clone ................................................................................................................. 37
VPN ............................................................................................................................................ 38
DMZ........................................................................................................................................... 39
QoS............................................................................................................................................. 40
Chapter 7 Phone Configurations.................................................................41
Performance .............................................................................................................................. 41
Volu me ................................................................................................................................41
Regional.............................................................................................................................. 42
Call Forward ....................................................................................................................... 42
Miscellaneous ..................................................................................................................... 43
Dial Plan..................................................................................................................................... 44
Phonebook ................................................................................................................................. 48
Phonebook........................................................................................................................... 48
Black List............................................................................................................................ 49
Call Log .............................................................................................................................. 50
Chapter 8 VoIP IP Phone Administration....................................................52
Management.............................................................................................................................. 52
Time/Date............................................................................................................................ 52
Password Reset ................................................................................................................... 54
W eb Access......................................................................................................................... 55
System Log Setting............................................................................................................. 55
Factory Defaults.................................................................................................................. 56
Update Firmware...................................................................................................................... 57
Security ...................................................................................................................................... 57
Provision .................................................................................................................................... 58
SNMP......................................................................................................................................... 60
TR 069........................................................................................................................................ 61
Appendix A Frequently Asked Questions List........................................................................ 63
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VIP-362WT
Chapter 1
Introduction
Overview
Continuously providing customers the VoIP total solutions with quality and affordability, PLANET introduced
the new desktop IP phone with wireless feature, the VIP-362WT. It supports the latest VoIP protocols and
allows users to take phone calls anywhere via the wireless LAN. The VIP-362WT Wireless IP Phones helps
to improve productivity of organization by bringing convenience and user-friendliness to business
communication through converged voice and wireless networks.
802.11n Wireless SIP IP Phone Provides More Flexibility in VoIP
Based on years of VoIP networking R&D experiences, PLANET integrates IEEE 802.11 b/g/n wireless features
with the SIP compliant IP Phone to present the desktop phone model- VIP-362WT. The VIP-362WT is a
cost-effective, easy-to-install and simple-to-use desktop IP phone that unleashes your voice communications
free from wires limitation and offers more flexibility in VoIP deployment. It is ideal for the enterprises and
SOHO users to enjoy toll-quality voice communication services via the existing Wireless network and Internet
access in daily routine communications.
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Toll-quality Communication over Wi-Fi
In addition to be applied through normal RJ-45 cable, the VIP-362WT can cooperate with PLANET Wireless
Access Points to form a perfect solution for Voice over Wireless applications. With flexible support for PLANET
IP PBX systems and the existing VoIP systems, the VIP-362WT allows users to make or receive phone calls in
the coverage of 802.11n wireless environment and offers toll-quality voice communication services via
SIP-based call servers and various VoIP client devices.
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Highly Efficient VoIP Management in New Age
The VIP-362WT not only performs traditional phone functions but also enhances data and voice services by
providing the SNMP and TR069 features which facilitate the central management of voice over IP system in
large scale user environment. The system administrator can monitor each phone’s status in the control room
and increase the management efficiency.
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802.11n Wireless SIP IP Phone
Product Feature
¾ Product Features
IEEE 802.11 b/g/n compliant wireless Desktop IP Phone
128×64 Graphic LCD with white backlight
Efficient deployment with IP PBX solution
Cost effective, field proven compatibility, and stability
¾ Supports Protocol
SIP V2 (RFC 3261,3262,3263,3264)
Backward Compatible with RFC2543
Session Timer (RFC4028)
SDP (RFC2327)
VIP-362WT
RTP/RTCP (RFC1889 and RFC1890)
NAPTR for SIP URI Lookup (RFC2915)
STUN (RFC 3489)
ARP / RARP (RFC 826/903)
SNTP (RFC 2030)
DHCP server and client
HTTP Server for Web Management
TFTP / HTTP / HTTPS for Auto Provisioning
Message Waiting Indicator (RFC3842)
DHCP Option Codes for SIP (RFC3361)
DNS/DNS SRV (RFC1706 and RFC 2782)
IEEE802.1Q VLAN/802.1p and IP TOS
¾ Call Features
4 lines
Auto Answer, 3-way Conference, Music on hold,
Call Hold, Call Forwarding, Call Mute, Call Transfer, Call Waiting, Call Pickup
CID and CWCID
DTMF Relay: In-band, Out-band(RFC2833) and SIP Info
Full-duplex Speakerphone
Hotline, Redial, Dial Plan
Message Waiting Indicator (MWI)
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802.11n Wireless SIP IP Phone
¾ Management
Firmware Upgradeable
Web Management Interface
Password Management
Local and Remote Syslog (RFC3164)
Auto Provisioning: TFTP, HTTP and HTTPS
SNTP Time Synchronization
Multi User Level
SNMPv2
TR069
Package Content
‧ SIP IP Phone unit
‧ Power Adapter
VIP-362WT
‧ Quick Installation Guide
‧ CD-ROM containing the on-line manual.
‧ RJ-45 cable x1
Specifications
Product
Hardware
PC Port 10/100Mbps, Half or Full Duplex, auto-negotiation
LAN Port 10/100Mbps, Half or Full Duplex, auto-negotiation
LCD Display 128×64 Graphic LCD with white backlight
Headset Jack 3.5mm earphone jack
Phone Keys
Protocols and Standard
VIP-362WT
802.11n wireless Desktop IP Phone
4 soft keys
4 Line keys with red-green dual color LED for indication
MENU, DND, HOLD
Volume +, Volume -, Mute and navigate key
Headphone, Hands free
12 Dialing Buttons (0~9, *, #),
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802.11n Wireless SIP IP Phone
SIP V2 (RFC 3261, 3262, 3263, 3264)
Backward Compatible with RFC2543
Session Timer (RFC4028)
SDP (RFC2327)
RTP / RTCP (RFC1889 and RFC1890)
NAPTR for SIP URI Lookup (RFC2915)
STUN (RFC 3489)
Standard
ARP / RARP (RFC 826 and RFC 903)
SNTP (RFC 2030)
DHCP server and client
HTTP Server for Web Management
TFTP / HTTP / HTTPS for Auto Provisioning
Message Waiting Indicator (RFC3842)
DHCP Option Codes for SIP (RFC3361)
DNS / DNS SRV (RFC1706 and RFC 2782)
IEEE 802.1Q VLAN / 802.1p and IP TOS
VPN Network PPTP and L2TP
Voice Code G.711 (A-Law, μ-Law), G.729, G.723, G.722
Adaptive Jitter Buffer Management
Voice Standard
Voice Activity Detection
Comfort Noise Generation
Echo Cancellation
Security 802.1p (QoS)
User Authentication for configuration pages
Wireless information
Frequency 2.4GHz ~ 2.4835GHz
Operating Mode AP Client mode *
Security WEP, WPA, WPA2, WPA/WPA2-PSK
802.11b mode: 17.5+/-2dBm
RF Transmit Power
802.11g mode: 14+2/-1dBm
802.11n mode: 14+2/-1dBm
11M : -90d B m
Receiver Sensitivity
54M : -79dBm
300M : -68dBm
Antenna Internal 2dbi dipole antenna
Features
4 Lines
Auto Answer
3-Way Conference
Music on hold, Call Hold, Call Forwarding, Call Mute, Call
Transfer, Call Waiting, Call Pickup
Call Features
Message Waiting Indicator (MWI)
CID and CWCID
DTMF Relay: In-band, Out-band (RFC2833) and SIP Info
Full-Duplex Speakerphone
Delayed Hotline
Redial, Dial Plan
Volume Adjustment
SMS Function
MAC Address Cloning
Application
SIP proxy redundancy: dynamic via DNS SRV, A records
Direct IP to IP calling
Alarm Clock
Day Light Saving
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802.11n Wireless SIP IP Phone
NAT Traversal: Traversal by STUN
Built-in NAT Router(wired mode)
VPN
QoS with Layer 2 and Layer 3
DHCP Server and Client
IP Conflict Detection
Network and Configuration
Internet Connection
Fixed IP, DHCP, PPPoE
Type
LCD / Keypad UI
Management
Web (HTTP)
Auto Provision (TFTP/HTTP/HTTPS)
Dimension (W x D x H) 220 x 187 x 97 mm
Operating Environment 0~50 Degree C, 10~90% humidity
Power Requirement 5V DC 1A
EMC/EMI FCC, CE
VIP-362WT
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Physical Details
The following figure illustrates the front/rear panel of IP Phone.
Front View and Keypad function
1
2
3
4
4
5
16
6
7
8
9
10
11
13
15
12
14
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VIP-362WT Front
Keypad Description
802.11n Wireless SIP IP Phone
VIP-362WT
Handset top
cradle
For the placement of handset (Receiver end)
Hook switch For hang-up and hang-off of handset
Cradle latch To prevent the handset from dropping when it is wall-mounted.
Handset
1
bottom cradle
Handset cord
port
Headset wire
port
For the placement of handset (Transmitter end)
RJ-11 jack on the left side of the IP phone
RJ-11 jack on the bottom of the handset
Headset To mount mouthpiece and earpiece on the single handle.
2
LCD screen
The LCD screen is for displaying your settings, such as phone number, line status and so
on.
These keys are used as line keys; you can press the line button to select the
3
Line Keys
corresponding line, and then user can make call or do other functions.
The LED under the keys used to display the status of each extension,
These keys are used as soft keys. These can be used for item selection or control on the
4
Soft keys
LCD screen.
The soft key’ function depends on their corresponding content displayed on the LCD at
that time.
1. The key can be used for voicemail selection, press it to access voicemail (must be set
5
MSG
up by your phone administrator)
2. The LED is to indicate voicemail status.
6
Hold The Hold key is used to hold the current call, press it again to release the hold function.
7
Menu
8
UP To scroll up when configuration LCD menu
Press it to access to menu items: such as phonebook, multi-functional key, and call
history and so on.
9
VOL+ To turn up the volume
10
OK Press it to confirm
11
Down To scroll down when configuration LCD menu
12
VOL- To turn down the volume
13
Hands free Press it to use Hands free
14
Headset Press it to use headset.
15
16
Mute/Del
Numeric
Keypad
During an active call, press it to mute the current call.
When input text, press it to delete a digit or number.
Enters numeric digits for initiating a call or for entering configuration information.
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Rear View
802.11n Wireless SIP IP Phone
VIP-362WT
Power Jack
10/100 RJ-45
Ethernet Port
(LAN)
10/100 RJ-45
Ethernet Port
(To PC)
Headset
Keypad Description
1
DC 5V Power port
2
PC Connects to a PC.
3
LAN Connects to the Ethernet switch, router or Internet.
4
Headset Headset console, connect to headset
VIP-362WT Rear
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802.11n Wireless SIP IP Phone
Phone Screen Features
This is what your main phone screen might look like with an active call.
VIP-362WT
Graphic Icon Description
1
2
3
4
5
Internet port IP Address
6
7
Date
Time
Wired Icon To display the status of wired connection
Wi-Fi Icon To display the status of Wi-Fi connection
Logo To display the name
Softkey Function To display the current softkey function.
To display the current date.
Date format is mm/dd
To display the current time.
Time format is mm:ss (A or P)
To display the current IP address of Internet ports if the Internet
port have worked normally.
Or to display the current IP address of WI-FI.
If the port not connected, it will display ‘WAN down’.
8
9
Softkey Button
Phone Numbers
Indicator
One softkey button mapping to one softkey function in LCD
according to the wire between them.
To display the phone number of lines.
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802.11n Wireless SIP IP Phone
VIP-362WT
To display the status of lines.
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Lines
The icon means unregistered.
The icon mean registered.
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802.11n Wireless SIP IP Phone
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Chapter 2
Preparations & Installation
Physical Installation
Step 1. Handset Connection
Plug Handset Core with Handset and Handset Jack
2
Step 2. Connecting Power Adapter and Network
2.1 Power adapter
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802.11n Wireless SIP IP Phone
2.2 Network
2.2. Wired Network
Connect to LAN port to access Internet
VIP-362WT
ÍNote
Use only the power adapter shipped with the unit to ensure
correct functionality
2.2.b Wireless Network
Through wireless connection to access the Internet
ÍNote
For connection with Wireless AP / AP Router, it may need
some advance connection information (SSID, authorization
password, Security mode). Please contact with the network
administrator for the information.
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Step 3. Computer Network Setup
Set your computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1 where
is being used for the IP phone by default). If you don’t know how to do this, please ask your network
administrator.
Step 4. Login Prompt
Use web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in the
address bar of web browser).
You’ll be prompted to input user name and password: admin / 123
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802.11n Wireless SIP IP Phone
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Administration Interface
The IP Phone provides GUI (Web based, Graphical User Interface) for machine management and
administration. Key pad administration also available for simple configuration.
Web configuration access
To start IP Phone web configuration, you must have one of these web browsers installed on computer
for management
• Microsoft Internet Explorer 6.0.0 or higher with Java support
Default IP address of IP Phone is 192.168.0.1. You may now open your web browser, and insert
http://192.168.0.1 in the address bar of your web browser to logon IP Phone web configuration page.
IP Phone will prompt for logon username/password, please enter: admin / 123 to continue machine
administration.
ÍNote
In order to connect machine for administration, please
locate your PC in the same network segment (192.168.0.x)
of IP Phone. If you’re not familiar with TCP/IP, please refer
to related chapter on user’s manual CD or consult your
network administrator for proper network configurations.
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802.11n Wireless SIP IP Phone
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Chapter 3
Network Service Configurations
Configuring and monitoring your IP Phone from web browser
The IP Phone integrates a web-based graphical user interface that can cover most configurations
and machine status monitoring. Via standard, web browser, you can configure and check machine
status from anywhere around the world.
Manipulation of IP Phone via web browser
Log on IP Phone via web browser
After TCP/IP configurations on your PC, you may now open your web browser, and input
http://192.168.0.1
IP Phone will prompt for logon username/password: admin / 123
to logon IP Phone web configuration page.
3
When users login the web page, users can see the IP Phone system information like firmware version,
company…etc in this main page.
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Chapter 4
VoIP IP Phone Status
Status
You can check the basic phone status to find out more information about the phone.
They include three parts Basic, DHCP and Syslog.
Basic
In this page include Product Information, Line Straus, Network Straus, System Status.
4
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Item
Product Information
Line Status
Network Status
System Status
Refresh
Descriptions
It shows the basic information of the product.
It shows the registration state of each line.
It shows the information of Internet port, VPN and PC
port.
It shows the current time and the running time of the
product.
Click Refresh button to refresh status of phone.
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DHCP
This page displays the status about DHCP server enable/disable, start IP address, end IP address and
client lease time. Click Refresh button to refresh status of DHCP server.
Item
DHCP Status
Descriptions
It shows the information of the DHCP Server.
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802.11n Wireless SIP IP Phone
Syslog
It shows all the log information of system.
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Chapter 5
SIP Account Setting
SIP Account
SIP is a request-response protocol, dealing with requests from clients and responses from servers.
Participants are identified by SIP URLs. Requests can be sent through any transport protocol. SIP
establishes call parameters at either end of the communication, and handles call transfer and
termination.
SIP setting
Set your SIP server in the following interface. These parameters are related to registration and call.
5
Item
SIP T1
Max forward
SIP Reg User Agent
Name
Descriptions
RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 second.
Defaults to .5 seconds
SIP Max Forward value, which can range from 1 to 255. Defaults to 70.
User-Agent name to be used in a REGISTER request.
If this is not specified, the <SIP User Agent Name> is also used for the RE
GISTER request. Defaults to blank
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Max Auth
802.11n Wireless SIP IP Phone
VIP-362WT
Maximum number of times (from 0 to 255) a request may be challenged.
Default is 2.
Make ALL A VT
Package
RFC 254.3 Call Hold
SRTP
SRTP Prefer
Encryto
For second dial tone, enable this item package Mark position is 1, disable
this item will be 0.
If set to yes, unit will include c=0.0.0.0 syntax in SDP when sending a SIP
re-INVITE to the peer to hold the call. If set to no, unit will not include the
c=0.0.0.0 syntax in the SDP.
The unit will always include a=sendonly syntax in the SDP in either case.
Defaults to yes
Enable/Disable SRTP(Secure Real-time Transport Protocol)
SRTP encryption type.
NAT setting
Set your NAT Traversal parameters in the following interface. It is helpful for the device behind NAT
Item
NAT Traversal
STUN Server IP
NA T Refresh
Interval (sec)
Descriptions
Enable/Disable NAT.
VIP-362WT supports STUN traversal, choose “STUN” in the “NAT
Traversal Mode” if you want traverse NAT/Firewall.
STUN server IP address, default is stun.fwdnet.net
the interval to refresh
Port
STUN port
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SIP Account
In this webpage, users can configuration the information about SIP account1, including the following 4
parts: Basic, Audio Configuration, User and Advanced, user can program all the SIP parameters. For
VIP-362WT it can support 5 lines registered.
Basic
Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account,
password, SIP Proxy and so on.
Item
Line Enable
Peer to Peer
Proxy DNS Type
Use VPN
Domain Name
SIP Server
SIP Port
Outbound Proxy
Outbound Port
Display Name
Descriptions
Enable/Disable SIP Line
Enable/Disable PEER to PEER
If enable, SIP line will not send register request to SIP server;
In System Status, SIP line Status is Registered;
SIP-1 can make call out, but others can not call SIP line.
Choose DNS type from A Type and DNS SRV.
Enable/Disable VPN
The domain of SIP Server
The IP address of SIP Server
The port which SIP Server supports for VOIP service, default is 5060
Outbound Proxy IP or domain name
Outbound Proxy’s Service port
The number will display in callee
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Phone Number
802.11n Wireless SIP IP Phone
VIP-362WT
Number of telephone provided by SIP Proxy
Account
Password
SIP account provided by SIP Proxy
SIP password provided by SIP Proxy
Audio Configuration
Select the audio Codec you want to use...
Item
Descriptions
Audio Codec Type1
Audio Codec Type2
Audio Codec Type3
Audio Codec Type4
Audio Codec Type5
G.723 Coding Speed
Packet Cycle
Choose the audio codec type from G.711U, G.711A, G.722, G.729,
G.723
Choose the audio codec type from G.711U, G.711A, G.722, G.729,
G.723
Choose the audio codec type from G.711U, G.711A, G.722, G.729,
G.723
Choose the audio codec type from G.711U, G.711A, G.722, G.729,
G.723
Choose the audio codec type from G.711U, G.711A, G.722, G.729,
G.723
Choose the speed of G.723 from 5.3kbps and 6.3kbps
The RTP packet cycle time
Supplementary Services Subscription
Call Waiting - This call feature allows your phone to accept other incoming calls during the
conversation.
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802.11n Wireless SIP IP Phone
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Item
Call Waiting
Call Pickup
Delayed Hot Line
MWI Enable
Voice Mailbox
Numbers
Enable / Disable Call waiting.
Enable / Disable Call Pickup.
Fill in the hotline number.
Pickup handset or press speaker/headset button, VIP-362WT will
dial out the hotline number automatically. Ex: xxxT4 will delay 4
seconds, then transfer to xxx(set to T0 will not delay.)
Enable / Disable MWI (message waiting indicate).
Fill in the voice mailbox phone number
Descriptions
Advanced
IP phone make calls based on SIP accounts, IP phone can support 4 independent SIP account, and
each account can be configured to different SIP server.
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Item
Domain name
Mode
Carry Port
Information
Signal Port
DTMF Type
RFC2833 Payload
(>=96)
Register Refresh
Interval
RTP Port
Cancel Message
Enable
Descriptions
If or not use domain name in the SIP URI
If or not carry Port information in the SIP URI.
The local port of SIP protocol, default is 5060
Choose the DTMF type from IN_band, RFC2833 and SIP INFO.
User can use the default setting
The interval between two normal Register messages. You can use the
default setting.
Set the port to send RTP.
IP Phone will select one idle port for RTP if you set “0”, otherwise use
the value user set.
When you set enable, an unregistered message will be sent before
registration, while you set disable, unregistered message will not be
sent before registration. You should set the option for different Proxy.
Prack Enable
SIP Ping Enable
Keep-alive interval
(10-60s)
Enable / Disable prack.
If this option enable, IP Phone will send SIP-PING to Server periodically
instead of sending hello packet. The send interval is Keep-alive interval.
The interval that IP Phone will send an empty packet to Proxy.
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Chapter 6
Basic
In this item you can program all the Network parameters.
Network Setting
6
Internet Port (WAN)
Internet Port WAN (Static IP)
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Item
Internet Connection
Type
IP Address
Subnet Mask
Default Gateway
Primary DNS
Second DNS
Internet Connection
Type
Internet Port WAN (DHCP)
Descriptions
Choose Static IP.
The IP address of Internet port
The subnet mask of Internet port.
The default gateway of Internet port.
The primary DNS of Internet port.
The second DNS of Internet port.
Choose Static IP.
Item
Internet Connection
Type
DNS type
Descriptions
Choose Automatic Configuration-DHCP.
Choose DNS type from Manual and Automatic
1. In Manual: user should set the Primary DNS and Second DNS
manually.
2. In Automatic: IP Phone will get the Primary DNS and Second DNS
from DHCP Server automatically.
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802.11n Wireless SIP IP Phone
Internet Port WAN (PPPoE)
VIP-362WT
Item
Internet Connection
Type
PPPoE Account
PPPoE Password
PPPoE Auto-Dial
DNS Type
Primary DNS
Second DNS
Descriptions
Choose PPPoE.
Fill in the PPPoE account which get from Internet Service Provider
Fill in the PPPoE account get from Internet Service Provider
Enable / Disable PPPoE Auto-Dial.
Choose DNS type from Manual and Automatic
1. In Manual: user should set the Primary DNS and Second DNS
manually.
2. In Automatic: IP Phone will get the Primary DNS and Second DNS
from DHCP Server automatically.
The primary DNS of Internet port.
The second DNS of Internet port.
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802.11n Wireless SIP IP Phone
PC Port(LAN)
Support Three mode disable,NAT, Bridge mode
VIP-362WT
Item
Choose the PC port connection type from disable, NAT and Bridge.
NAT - The product will be same as a router.
PC Port
Connection T ype
Local IP Address
Subnet Mask
Bridge - The LAN port is same as the WAN port
Disable - PC port switch to NAT mode, but Internet port and PC port
can’t communication to each other.(The device behind the PC port still
can connect to each other)
Set the IP address of PC port.
Efficient when user choose NAT.
Set the subnet mask of PC port.
Efficient when user choose NAT.
Network Address Server Settings (DHCP)
Descriptions
Support Three mode disables NAT, Bridge mode,
DHCP Server - It will assign the IP Addressed set here to devices that connect to the LAN port.
Number of Address - You may limit the number of addresses your router hands out.
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802.11n Wireless SIP IP Phone
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Item
Local DHCP Server
Start IP Address
Number of Address
Client Lease Time
Primary DNS
Secondary DNS
Local DHCP Server
Descriptions
Enable / Disable DHCP Server.
If PC port is not in NAT mode, user can not enable DHCP server.
The starting IP address which IP phone will attribute to clients.
Note: The Network Sect of DHCP Server Start Address should be the
same with the one that VIP-362WT’s PC port.
Generally speaking, you can use the default setting.
Number of IP address will distribute to clients.
The interval of DHCP will send request to continue in period of validity.
Unit is hour.
Primary DNS that DHCP Server will distribute.
You can use the default setting.
Secondary DNS that DHCP Server will distribute.
You can use the default setting.
Enable / Disable DHCP Server.
If PC port is not in NAT mode, user can not enable DHCP server.
Wireless
Wireless Setting
Same as Internet Port (WAN), support Fixed IP, PPPoE, DHCP
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802.11n Wireless SIP IP Phone
Wireless Connection
VIP-362WT
Item
Connection Status
SSID
Authentication
Encryption
Status
Display the current connection status, and the name of connected AP
appear in the brackets if the wireless is connected.
The SSID name of all searched AP.
Display the authentication type of the AP
Display the encryption type of the AP
Display the status of the AP.
The icon stands for the IP542N have connected to the AP.
The icon stands for the signal strength of the AP.
Descriptions
MAC Address Clone
MAC Address Clone: Some ISPs will require you to register your MAC address. If you do not wish to
re-register your MAC address, you can have the router clone the MAC address that is registered with
your ISP.
Item
Descriptions
37
MAC Clone
802.11n Wireless SIP IP Phone
VIP-362WT
MAC is the hardware address of network equipment. Sometimes,
network providers may bind network account with the network
equipment’s MAC address. So you may not pass the provider’s
authentication when you use a new VIP-362WT. In this case, you can
use MAC Clone to copy your PC’s MAC address to VIP-362WT’s
Internet port.
MAC is an important parameter for network equipments, so you should
make sure that the MAC is right, in order to prevent to make
VIP-362WT unusable.
You can login VIP-362WT’s Web via PC port if you are incautious to
make it wrong. And then cloning the right MAC or resume the default
settings.
MAC Clone Step
Step 1 Press button to get the PC’s MAC
address
Step 2 Press to save the changes
Step 3. Press to cancel MAC address clone.
Step 4. Press Reboot to reboot VIP-362WT.
VPN
A Virtual Private Network (VPN) is the extension of a private network that encompasses links across
shared or public networks like the Internet. In short, by VPN technology, you can send data between
two computers across a shared or public network in a manner that emulates the properties of a
point-to-point private link.
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802.11n Wireless SIP IP Phone
VIP-362WT
Item
VPN Enable
Initial Service IP
Initial Service
Port
User Name
Password
Route Strategy
Enable / Disable VPN.
And user can choose the VPN mode from PPTP and L2TP.
VPN server IP address.
VPN server port.
The user name for authentication.
Password for authentication.
Choose route mode from All or SIP.
Descriptions
DMZ
Enabling this option will expose the specified host to the Internet. All ports between the DMZ Start Port
and the DMZ End Port will be accessible from the Internet.
Item
Use DMZ
DMZ Host IP
Address
DMZ Start Port
DMZ End Port
DMZ Example:
For example, the DMZ computer’s IP is “192.168.1.2”, “DMZ start port” and “DMZ end port” is 20
Enable / Disable DMZ
set the IP address of DMZ host
set the start port of DMZ host
set the end port of DMZ host
39
Descriptions
802.11n Wireless SIP IP Phone
VIP-362WT
and 1023. The DMZ function is that DMZ computer can get the requests from the ports (20 to 1023)
of VIP-362WT’s Internet port.
QoS
Layer 3 QoS: Set the IP TOS value of SIP and RTP Packets.
Layer 2 Qos: Set the value of 802.1Q and 802.1p priority
Item
Some ISP supply QoS services. The QoS services can make the best of improving the quality of
Voice application. You can get the settings from the ISP if they supply QoS services. Please
connect with them if you need it.
Descriptions
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802.11n Wireless SIP IP Phone
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Chapter 7
Phone Configurations
User can configuration volume, call forward, multi-functional key, dial plan, phonebook and call log.
Performance
User can configuration the value of ring volume, speakerphone volume, handset volume and so on.
Volume
Volume Settings - Adjust the input gain or the volume of handset/speaker/ring
7
Items Description
Handset Input
Gain
Handset Volume
Gain
Speakerphone Input
Gain
Speaker Volume
Ringer Volume
Adjust the handset input gain from 0-7
Adjust the output gain from 0-7
Adjust the speakerphone input gain from 0-7
Adjust the speaker volume form 0-7
Adjust the ringer volume form 0-7.
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802.11n Wireless SIP IP Phone
Regional
Modification the Tone type and tone parameters.
Items Description
VIP-362WT
Tone Type
Min Jitter Delay (ms)
Max Jitter Delay (ms)
Hook-On Tone Delay
(sec)
Ringing Time(Sec)
Busy Tone
Delay(Sec)
Choose tone type form China, US, Hong Kong and KR.
The Min value of VIP-362WT’s jitter delay, VIP-362WT’s jitter is an
adaptive jitter mechanism.
The Max value of VIP-362WT’s jitter delay, VIP-362WT’s jitter is an
adaptive jitter mechanism.
How long VIP-362WT will delay to sound hook-on tone when call party
end call.
How long VIP-362WT will ring
Before the busy tone VVIP-256WT will send the delay tone(like di,di.),
this parameter defind how long the delay tone is.
Call Forward
Call Forward - This feature allows you to forward an incoming call to another phone number.
Items Description
Cfwd All Dest
Cfwd Busy Dest
The phone number which will be forwarded to.
IP Phone will forward all calls to the phone number immediately when
there is an incoming call.
The phone number which will be forwarded to when line is busy.
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Cfwd No Ans Dest
802.11n Wireless SIP IP Phone
VIP-362WT
The phone number which will be forwarded to when there's no answer
at your phone.
Cfwd No Ans Delay
The seconds to delay forwarding calls, if there is no answer at your
phone.
Miscellaneous
Auto Answer - All the incoming calls will be put through automatically.
Items Description
Enable / Disable auto answer. If enable, VIP-362WT will auto answer
Auto Answer
all incoming call immediately.
How long VIP-362WT to sound dial out tone when VIP-362WT dialing
Dial Time Out
number.
Call Immediately Key
ICMP Ping
Choose call immediately key form * or #.
Enable / Disable ICMP Ping.
If enable this option, VIP-362WT will ping the SIP Server every interval
time, otherwise, It will send “hello” empty packet to the SIP Server.
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Dial Plan
802.11n Wireless SIP IP Phone
VIP-362WT
Dial Plan
Line
Digit Map
Action
Move Up
Items Description
Enable / Disable dial rule.
Choose the call mode from line1, line2, line3, line4 and line5.
Fill in the sequence used to match input number
The syntactic, please refer to the following Dial Plan Syntactic
Choose the dial plan mode from Deny and Dial Out.
Deny means VIP-362WT will reject the matched number, while Dial Out
means VIP-362WT allow dial out the matched number.
Press it to move up.
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802.11n Wireless SIP IP Phone
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Items Description
Adding one dial plan:
Step 1. Enable Dial Plan
Step 2. Click Add button, and the configuration table
Step 3. Fill in the value of parameters.
Step 4.Press OK button to end configuration.
Step 5. Press Save Settings button to save changes.
Editing one dial plan:
Step 1. Enable Dial plan
Step 2. Choose one dial plan
Step 3. Click Edit button, and the configuration table
Step 4. Change the value of parameters.
Step 5.Press OK button to end configuration.
Step 6. Press Save Settings button to save changes.
Deleting one dial plan:
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802.11n Wireless SIP IP Phone
Step 1. Enable Dial plan
Step 2. Choose one dial plan
Step 3. Click Delete button to delete the dial plan
Dial Plan Syntactic
Items Description
VIP-362WT
0 1 2 3 4 5 6 7 8 9 * #
X
[sequence]
x.
<dialed: substituted>
x,y
Legal characters
Lowercase letter x stands for one legal character
To match one character form sequence.
For example:
1. [0-9]: match one digit form 0 to 9
2. [23-5*]: match one character from 2 or 3 or 4 or 5 or *
Match to , , , …...
For example:
“01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…”
Replace dialed with substituted.
For example：
<8:1650>123456：input is “85551212”, output is“16505551212”
Make outside dial tone after dialing “x”, stop until dialing character “y”
For example：
“9,1xxxxxxxxxx”:VIP-362WT make outside dial tone after inputting “9”,
stop tone until inputting “1”
“9,8,010x”: make outside dial tone after inputting “9”, stop tone until
inputting “0”
Set the delayed time.
For example:
T
“<9:111>T2”: VIP-362WT will dial out the matched number “111” after 2
seconds.
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802.11n Wireless SIP IP Phone
VIP-362WT
Items Description
Example 1
If user dials #12#2, VIP-362WT will call 010#12%232 immediately.
Example 2
If user dials 5,8101, VIP-362WT will call 2413338101 immediately,
And VIP-362WT will make outside dial tone after inputting “5”, stop tone until inputting “8”.
Example 3
If user dials 422xxxx or 522xxxx, VIP-362WT will call 22xxxx333 immediately.
Example 4
If user dials 2,622 or 2,6222 or 2,62222 or or ,
VIP-362WT will call 5622 or 56222 or 562222 or or immediately.
And VIP-362WT will make outside dial tone after inputting “2” or “3”, stop tone until inputting “6”.
Example 5
If user dials
, VIP-362WT will reject the phone number out.
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802.11n Wireless SIP IP Phone
VIP-362WT
Phonebook
Phonebook
The list Show all the directory entries. Please click "Save Settings" button to save this list after you edit
or add an item.
Items Description
Name
Number
Input the name
Input the phone number
Items Description
Adding one phone book:
Step 1. Click Add button, and the configuration table
Step 2. Fill in the value of parameters.
Step 3. Press OK button to end configuration.
Step 4. Press Save Settings button to save changes.
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802.11n Wireless SIP IP Phone
Editing one phone book:
Step 1. Choose one phone book
Step 2. Click Edit button, and the configuration table
Step 3. Change the value of parameters.
Step 4. Press OK button to end configuration.
Step 5. Press Save Settings button to save changes.
Deleting one phone book:
Step 1. Choose one phone book
Step 2. Click Delete button to delete the phone book
Move one phone book to Black list:
Step 1. Choose one phone book
VIP-362WT
Step 2. Click Move to blacklist button to delete the phone book
Black List
Calls from this list can not get through.
Items Description
Name
Number
Input the name
Input the phone number
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Items Description
Adding one Black List:
802.11n Wireless SIP IP Phone
VIP-362WT
Step 1. Click Add button, then the configuration table.
Step 2. Fill in the value of parameters.
Step 3. Press OK button to end configuration.
Step 4. Press Save Settings button to save changes.
Editing one Black List:
Step 1. Choose one black list
Step 2. Click Edit button, and the configuration table
Step 3. Change the value of parameters.
Step 4. Press OK button to end configuration.
Step 5. Press Save Settings button to save changes.
Deleting one Black List:
Step 1. Choose one black list
Step 2. Click Delete button to delete the black list
Moving one Black List to phonebook:
Step 1. Choose one black list
Step 2. Click button to move the black list to the phonebook
Call Log
To view the call log information such as redial list (incoming call), answered call and missed call
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802.11n Wireless SIP IP Phone
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802.11n Wireless SIP IP Phone
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Chapter 8
VoIP IP Phone Administration
In this item; can configuration the Time/Date, password, web access, system log and so on
8
Management
In this page can configuration the value of Time/Date, password, web access, and system log and so
on.
Time/Date
Items Description
NTP Server
Time Zone
Manual Time
Alarm Enable
Alarm Time
Fill in the NTP server IP address or Domain name
Choose the time zone
Adjust time by manual
If or not enable alarm
Set alarm time
Daylight Saving
Time
Offset
Start Month
Start Day of Week
Start Day of Week
Last in Month
Start Hour of Day
Stop Month
Stop Day of Week
Stop Day of Week
Last in Month
Stop Hour of Day
If or not enable daylight saving time.
Offset time, “-60” means advancing 60miniter, “60” means delaying
60minite
Choose starting month
Choose starting day
Choose starting week
Choose starting hour
Choose stopping month
Choose stopping day
Choose stopping week
Choose stopping the function hour
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802.11n Wireless SIP IP Phone
VIP-362WT
Items Description
Alarm Setting:
Step 1. Enable alarm
Step 2.Set alarm time
Step 3. Press Save Settings button to save changes and then press Reboot button to active
changes
Items Description
Daylight Saving Time:
Step 1. Enable Daylight Saving Time.
Step 2. Set value of offset,
Step 3: Set staring Month/Week/Day/Hour in Start Month/Start Day of Week Last in
Month/Start Day of Week/Start Hour of Day, analogously set stopping
Month/Week/Day/Hour in Stop Month/Stop Day of Week Last in Month/Stop Day of
Week/Stop Hour of Day.
Step 5.Press Saving Settings button to save and press Reboot button to active changes.
53
Password Reset
Items Description
802.11n Wireless SIP IP Phone
VIP-362WT
User Type
Original Password
New Password
Password Confirm
Items Description
Change the password:
Choose the user type from admin and user.
Input original password
Input the new password
Input the new password again
Step 1. Choose the admin from the drop-down list.
Step 2. Input original password, default setting is null.
Step 3. Input a new password twice time in New Password and Confirm
54
Web Access
Items Description
802.11n Wireless SIP IP Phone
VIP-362WT
WAN Interface
Login
Web Login Port
Web Idle Timeout
If or not enable user login WEB via Internet port.
If enable, user can access Web to administration.
Set the port which used to login WEB via Internet port and PC port,
Default is 8080, that is why URL should have 8080.
Set the web idle timeout time.
The web page can be logged out after Web Idle Timeout without any
operation.
System Log Setting
Items
SysLog Server
Log Level
Description
Set the SysLog Server IP address or domain name for VIP-256WT.
Choose log level from None/Error/Warn/INFO/Debug.
The priority changes from left to right, left is the lowest, right is the
highest; the higher priority, the more information in syslog.
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802.11n Wireless SIP IP Phone
Local and remote Syslog
In local:
Step 1. Set syslog server null and choose one kind of Log Level.
Step 2. Press Saving Settings button to save and press Reboot button to active changes.
VIP-362WT
Step 3. User can view syslog in Status/Syslog webpage.
In remote:
Step 1. Fill in syslog server IP address or domain name
Step 2. Choose one kind of Log Level.
Step 3. Press Saving Settings button to save and press Reboot button to active changes.
Step 4. User can view syslog in syslog server, and you can also view the syslog in
Status/Syslog webpage.
Factory Defaults
Items
Factory Default
Description
Press Factory Default button to set VIP-256WT default.
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802.11n Wireless SIP IP Phone
Update Firmware
Click on the Browse... button to select the firmware file to be uploaded to the router.
Security
CA Certificate - The issuer of the certificate.
Client Certificate - user's certificate issued by CA.
VIP-362WT
Private Key - user's private key file.
Items Description
TR069 CA Certificate
TR069 Client
Certificate
TR069 Private Key
Provision CA
Certificate
Provision Client
Certificate
Provision Private Key
The CA certificate file of TR069
The Client Certificate file of TR069
The Private Key file of TR069
The CA certificate file of provision
The Client Certificate file of provision
The Private Key file of provision
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802.11n Wireless SIP IP Phone
Upload TR069 and Provision
User can upload cert files for TR069 and Provision as follows:
Step 1. Choose one File Type from
.
VIP-362WT
Step 2. Press
Step 3. Press
Next is the webpage which all files have well uploaded.
to browser file.
to start upgrading.
Provision
Provision allow a device automatically resync to a specific configuration file on a TFTP server or a web
server which use HTTP or HTTPS.
1) Provisioning allow VIP-362WT auto-upgrading or auto-configuring
2) VIP-362WT supports 3 ways to provision: TFTP, HTTP and HTTPS.
Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.
Before testing or using HTTP, user should have http server and upgrading file and configuring file.
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802.11n Wireless SIP IP Phone
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Before testing or using HTTPS, user should have https server and upgrading
file and configuring file and CA Certificate file(should same as https server’s)
and Client Certificate file and Private key file
3) User can uploading CA Certificate file and Client Certificate file and Private Key file in Equipment
Manage/Cert Manage page.
Items Description
Provision Enabled
Resync On Reset
Resync Random
Delay
Resync Periodic
Resync Error Retry
Delay
Forced Resync
Delay
Resync After
Upgrade Attempt
Profile Rule
Phone Num1 for
Config
If or not enable provision
If or not enable resync after VIP-362WT restart
Set the maximum delay for request the synchronization file
Set the periodic time for resync, default is 3600s
If the last resync was failure, VIP-362WT will retry resync after the
“Resync Error Retry Delay” time, default is 3600s
If it’s time to resync, but VIP-362WT is busying now, in this case,
VIP-362WT will wait for a period time, the longest is “Forced Resync
Delay” , default is 14400s, when the time over, VIP-362WT will forced
to resync
If or not enable
firmware upgrade after resync, “yes” is enable
URL of profile provision file
The first phone number which used to reboot VIP-362WT in remote.
Phone Num2 for
Config
Auto-upgrade
Enabled
Auto-upgrade Error
Retry Delay
Upgrade Rule
The second phone number which used to reboot VIP-362WT in remote.
If or not enable firmware upgrade.
Set the time to retry upgrade, effective when the last upgrade was
failure
URL of upgrade file
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802.11n Wireless SIP IP Phone
VIP-362WT
SNMP
Allow the device to be managed by the Manager which is set in the SNMP Manager IP.
Items Description
SNMP Enable
Get Community
Set Community
SNMP Manager IP 1-4
If or not enable SNMP
String, as an express password between management process and the
agent process
String, as an express password between management process and the
agent process
The IP address of SNMP Manager
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802.11n Wireless SIP IP Phone
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TR 069
Allow the device to be managed by the ACS server which is set in the ACS URL.
Items Description
TR069 Enable
CWMP
ACS URL
User Name
Password
Periodic Inform
Enable
Periodic Inform
Interval
If or not enable TR069
If or not enable TR069
The URL of TR069 server
The VIP-362WT’s user name for connecting to TR069 server
The VIP-362WT’s password for connecting to TR069 server
If or not enable periodic information
The interval to send information to TR069 server
User Name
Password
SSL Key
The TR069 server’s user name for connecting to VIP-362WT
The TR069 server’s password for connecting to VIP-362WT
Fill in SSL key.
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802.11n Wireless SIP IP
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VIP-362WT
Appendix A Frequently Asked Questions List
Q1 : No Operation after Power On?
A1: Check if the power adapter is properly connected.
Q2: No Dial Tone?
A2: Check if the handset cord is properly connected.
Q3: Can not Make a Call?
A3: Check the status of your SIP registration status or contact your administrator, supplier, or ITSP
for more information or assistance.
Q4: Can not Receive Any Phone Call?
A4 : Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP
for more information or assistance
Q5: No Voice during an Active Call?
A5: Check if the servers support the current audio codec type, or contact your administrator, supplier,
or ITSP for more information or assistance.
Q6: Can not connect to the configuration Website?
A6: Check if the Ethernet cable is properly connected.
Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your
administrator, supplier, or ITSP for more information or assistance.
Q7: Forget the Password?
A7: Default password of website and menu is null.
If user changed the password and then forgot, you can not access to the configuration website or the
menu items which need password.
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose
OK by using the corresponding softkey button.
If you choose factory default, you will return the phone to the original factory settings and will erase
ALL current settings, including the directory and call logs.
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Q8: How to switch to different line to dail out?
A8: Before dial out, press the correspondence line number you want to use, ex: want to use
Line 4 to dial out, must press 4, to switch to line 4 then dial out.
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