PLANET VIP-360PT User Manual

Enterprise PoE IP Phone

VIP-360PT

User’s manual

Version 1.0.0

The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s

Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware,

software, and documentation are copyrighted.

No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium

or machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information

storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express

written permission of PLANET Technology.

Disclaimer

PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and

makes no warranty and representation, either implied or expressed, with respect to the quality, performance,

merchantability, or fitness for a particular purpose.

PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any

inaccuracies or omissions that may have occurred.

Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of

PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET

makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make

improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.

If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and

suggestions.

CE mark Warning

The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may

be required to take adequate measures.

Energy Saving Note of the Device

This power required device does not support Stand by mode operation.

For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the

device from the power circuit.

Without remove the DC-plug or switch off the device, the devices will still consuming power from the power circuit. In the

view of Saving the Energy and reduce the unnecessary power consuming, it is strongly suggested to switch off or remove

the DC-plug for the device if this device is not intended to be active.

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous

substances in electrical and electronic equipment, end users of electrical and electronic equipment should

understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted

municipal waste and have to collect such WEEE separately.

Trademarks

The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and

software products by their trade names. In most, if not all cases, their respective companies claim these designations as

trademarks or registered trademarks.

Revision

User’s Manual for PLANET Enterprise PoE IP Phone:

Model: VIP-360PT

Rev: 1.0 (2010, Auguest)

Part No. EM-VIP360PT

TABLE OF CONTENTS

Chapter 1 Introduction ................................................................................................. 6

Overview...........................................................................................................................6

Product Features ...........................................................................................................6

VoIP Features................................................................................................................7

Package Content ..............................................................................................................7

Physical Details ................................................................................................................7

Chapter 2 System Setup and Basic Operating .......................................................... 10

System Configurations for LCD / WEB ...........................................................................10

Network Setup (Static).................................................................................................10

Network Setup (PPPoE) ..............................................................................................14

Network Setup (DHCP) ...............................................................................................17

Chapter 3 SIP Service Configurations ....................................................................... 31

Configuring SIP setting for IP Phone ..............................................................................31

SIP Config ...................................................................................................................31

SIP Config........................................................................................................................33

IAX2 Config......................................................................................................................36

Stun Config......................................................................................................................37

DIAL PEER setting ..........................................................................................................38

Phone ..........................................................................................................................42

DSP Config ......................................................................................................................42

Call Service......................................................................................................................43

Digital Map Configuration ..............................................................................................44

Phone Book .....................................................................................................................46

Function Key ...................................................................................................................47

Maintenance ................................................................................................................49

Auto Provision ................................................................................................................49

Syslog Config..................................................................................................................50

Config Setting .................................................................................................................51

Update..............................................................................................................................52

Account Config ...............................................................................................................53

Reboot .............................................................................................................................54

Security .......................................................................................................................54

MMI Filter .........................................................................................................................54

Firewall ............................................................................................................................55

NAT Config ......................................................................................................................57

VPN Config ......................................................................................................................60

Appendix A................................................................................................................ 63

VIP-360PT Specifications ...............................................................................................63

Chapter 1

Introduction

Overview

PLANET continues to bring innovation to the Voice over IP communications market with cutting edge products

and Internet telephony manufacturing experience. PLANET now introduces a new desktop PoE IP phone

family: the VIP-360PT.

The standard features of the VIP-360PT includes 3-line, dual 10/100 switched Ethernet ports and integrated

IEEE power over Ethernet (802.3af) circuitry for offering a choice of powering and cabling options to help

reduce cabling expenses and cord clutter.

To give most flexibility to users, the VIP-360PT platform contains a graphic LCD with Back light, 3 Line keys, 6

memory key, 3 soft-buttons, 9 fixed function keys and a navigation key. The PLANET VIP-360PT desktop

phone is engineered to make Easy-to-install communications, cost-effective to deploy, self-contained,

service-integrated, intelligent phone features offering and powerful voice processing power as possible.

The VIP-360PT can effortlessly deliver toll voice quality equivalent to the regular VoIP / IP PBX connections

utilizing cutting-edge 802.1p QoS (Quality of Service) capabilities to encompass, 802.1q VLAN tagging, echo

cancellation, comfort noise generation (CNG) and voice compensation technology. Meanwhile, the dual

Ethernet interfaces on the IP phone allow users to install in an existing network location without interfering

with connections of desktop PC networks.

The VIP-360PT has streamlined wired IP telephone that provides additional features such as built-in PPPoE /

DHCP clients, password-protected machine management, call hold, forwarding, mute, transfer, waiting,

pickup, caller ID, speed-dial, 3-way conference, last number redial, incoming message indicator, multiple call

appearances and user-intuitive web administration system.

Product Features

• IEEE 802.3af Power-over-Ethernet

• Full-Featured enterprise SIP Desktop Phone

• 802.1p (QoS) / 802.1q (VLAN)

• Full duplex speakerphone (mic and speaker)

• Pixel-based monochrome LCD with backlight

• Efficient installation deployment of IP PBX solution

• Reversible base stand / wall mount

VoIP Features

• SIP 2.0 (RFC3261) compliant

• Supports up to 3 service domains

• Interoperability with leading PLANET IP PBX platforms

• Voice codec support: G.711(A-Law, u-Law), G.723.1, G.729 A/B, G.722,G.726

• In-band, out-of-band DTMF Relay (RFC 2833) and SIP INFO

• Three-way Conference / Caller ID / Speed Dial

• Call Hold / Mute / Forward / Transfer / Waiting

• Voice processing: VAD, CNG, AEC, Adaptive Jitter Buffer Management

Package Content

The contents of your product should contain the following items:

‧ Enterprise PoE IP Phone VIP-360PT unit

‧ Power Adapter

‧ Quick Installation Guide

‧ CD-ROM containing the user’s manual.

‧ Phone Stand

‧ RJ-45 cable

Physical Details

The following figure illustrates the front/rear panel of IP Phone.

Keypad Description

1 LCD Display Menu and all status shall be displayed for users.

2 SIP Line Key

3 Soft-button To control SMS, SDial, Memo, etc function button.

4 Memory Key

5 PBook Access the phonebook

6 R/Send Redial the last dialed number, Access redial menu

7 Speaker Enable user to use the phone without handset

8 Vol+ Cycle through the phone menu Adjusting Volume louder

9 Vol- Cycle through the phone menu Adjusting Volume lower

10 Up Checking Missed Call

11 Down Checking IP info

12 Left Checking Incoming call

13 Right Checking line status

14 OK Enter into the phone’s menu

15 Hold Place the person on the other line on hold, answering call waiting.

16 Mute Key Press to mute sounds when at talk mode.

To make 3 line accounts dial call by pressing the Line1 ~ Line 3.

Users could store their commonly used number in these keys, and call

them as speed dial

Transfer

18 RLS Release a call without off-hook and quit

19 Envelop LED inside, if blinks remind user have new voicemail

Transfer the person you are conversing to another line.

Digit-character map table

Keypad Character Keypad Character

1 @

2 A B C a b c

3 D E F d e f

4 G H I g h i

5 J K L j k l

6 M N O m n o

7 P Q R S p q r s

8 T U V t u v

9 W X Y Z w x y z

*/.

#/=

Physical Interfaces

1 WAN

2 LAN/PC

3 Power

4 Handset Jack

RJ-45 connector, for Internet access, connected directly to

Switch/Hub through straight CAT-5 cable.

The WAN interface also can be connected with 802.3af PoE

switch or converter for power supply

RJ-45 connector, to maintain the existing network structure,

connected directly to the PC through straight CAT-5 cable

5V DC Power input outlet

RJ-9 connector, for telephone handset

Chapter 2

System Setup and Basic Operating

System Configurations for LCD / WEB

After Power on IP phone, you should see some text on the LCD screen of IP phone now. If not, please

redo step 5 to 6 until you can see some text on the LCD screen.

PLANET 13: 40: 45 2010/ 08/ 08 Sunday

VOIP PHONE

Memo SDial SMS

Network Setup (Static)

To setup static IP address, please follow instructions described in this chapter:

1. Press button on IP Phone

System Config

User Config

Network

Next Enter Quit

2. Press key until ‘Network’ is selected, then press "OK" or Soft2 ‘Enter’ key.

System Config LCD screen will display

“WAN”.

User Config

Network

LCD screen will display “WAN”.

Next Enter Quit

WAN

LAN

VLAN

Network

3. Press "OK" or Soft2 (Enter), then choose “Static”.

Next Enter Quit

Net Mode

<>Static

DHCP

PPPoE

Edit Save Quit

4. Press Soft1Edit) and screen will show “IP”, then press Soft1 (Del) to delete. Input your IP address and

press Soft2 (Save) to save what you input. After “Saved” shown, the screen will jump to show the Net

mask information.

192.168.0.36_

Del Save Quit

Netmask

255.255.255.0_

Static Set

5.Press Soft1 (Del) to delete. Input your Net mask and press Soft2 (Save). After “Saved” shown, the

screen will jump to show the Gateway information.

Del Save Quit

Static Set

Gateway

192.168.0.1_

Del Save Quit

6. Press Soft1 (Del) to delete, Input your gateway and press Soft2 (Save). After “Saved” shown, the

screen will jump to show the DNS information.

DNS

Static Set

Press Soft1 (Del) to delete. Input your DNS server address and press Soft2 (Save). After “Saved”

shown, the screen will return to show IP information.

8.8.8.8_

Del Save Quit

Static Set

192.168.0.36_

8. Press Soft3 (Quit) once, the screen shows” Net Mode”. the cursor stay at“<>Static”; with Soft2(Save)

pressed，the screen shows “Saved” and then shows the current net mode.

Press or Soft3 (Quit) thrice,

to change to Static mode

Del Save Quit

Net Mode

<>Static

DHCP

PPPoE

Edit Save Quit

return to main interface and at this time the phone is trying

. Press button, the screen shows “Static” .the screen shows the IP address

and gateway which were set just now, if the phone could display the right time, it shows that Static IP

mode takes effect.

Network

Mode: Static

IP: 192.168.0.36

GW:192.168.0.1

Quit

Network Setup (PPPoE)

By using PPPoE, you don’t have to setup IP address by yourself. Instead, an IP address will be issued to

your IP phone by internet service provider automatically, which is more convenient.

To complete your network setup using PPPoE, please follow instructions described in this chapter:

1. Get PPPoE account and password first.

2. Press

button on IP Phone

System Config

User Config

3. Press key until ‘Network’ is selected, then press "OK" or Soft2 ‘Enter’ key.

Network

Next Enter Quit

System Config

User Config

Network

Next Enter Quit

LCD screen will display “WAN”.

WAN

LAN

Network

VLAN

4. Press "OK" or Soft2 (Enter), then choose “PPPoE”.

Next Enter Quit

Net Mode

Static

DHCP

<> PPPoE

5. Press Soft1 (Edit), the screen will display “Account”. The screen will show the current account

information. Press Soft1 (Del) to delete it, then input your PPPoE account and press Soft2 (Save). With

“saved” displayed, screen will jump to password settings

Account

User123

Save Edit Quit

PPPoE Set

Save Del Quit

PPPoE Set

6. Press Soft2 (Del) again, then input your PPPoE password and press Soft2 (OK), With “Saved”

displayed, screen will display the current password: ******,press soft2 (OK) to save the Account and

password. The screen will show “Saved” and then jump to show the current net mode.

Password

***********

Save Del Quit

Net Mode

Static

DHCP

7. Press

PPPoE mode. Press the phone is trying to access to the PPPoE Server; if it shows an IP address, then the phone has already

get IP with PPPoE

<> PPPoE

Save Edit Quit

or Soft3 (Quit) thrice return to standby, at this time the phone is trying to change to

for checking the status. If the screen shows “Negotiating…” it shows that

Network

Mode: PPPoE

Negotiating…

Quit

Network Setup (DHCP)

By using DHCP, you don’t have to setup IP address by yourself. Instead, an IP address will be issued to

your IP phone by DHCP server on your local network automatically, which is more convenient.

To complete your network setup using DHCP, please follow instructions described in this chapter:

1. Press button on IP Phone

System Config

User Config

Network

Next Enter Quit

2. Press key until ‘Network’ is selected, then press "OK" or Soft2 ‘Enter’ key.

LCD screen will display “WAN”.

System Config

User Config

Network

Enter Next Quit

Network

WAN

LAN

VLAN

Enter Next Quit

3. Press "OK" or Soft2 (Enter), then choose “DHCP”.

Net Mode

4. Press Soft2 (Save), with “saved” shown, screen will jump to show the current net mode.

Static

<> DHCP

PPPoE

Save

Net Mode

Static

<> DHCP

Quit

PPPoE

Press or Soft3 (Quit) thrice back

change to DHCP mode

address and gateway which were set just now, it shows that DHCP mode takes effect.

Save Quit

to main interface and at this time phone is trying to

. Press until the phone shows “DHCP”，If the screen shows the IP

Network

Mode: DHCP

IP: 192.168.0.109

GW:192.168.0.1

Quit

Network set up from web

1. Use the web browser on your computer to connect to the IP address of IP Phone. For example, The

IP Phone’s default IP address is 192.168.0.1, please type ‘http://192.168.0.1’ in the browser’s

address bar. A login window will appear, please enter the username and password.

If you do not know the IP address, you can look it up on the phone’s display by pressing button.

NOTE: default username is ‘admin’, and password is ‘123.

※

After you configure the IP phone, you need click save button in config under Maintenance in the left

catalog to save your configuration. Otherwise the phone will lose your modification after power off

and on.

2. After you have logged in, you’ll see the brief information of current network setting. Please click

‘Network’ link on the left.

3. here, you can choose connection mode (static IP, PPPoE, or DHCP), enter IP address for static IP

mode, and enter PPPoE username and password directly on web page. If you want to enable VLAN

function of PC and phone Ethernet port of this IP Phone, you can also set it up here.

After you have entered the setting you need, remember to click ‘APPLY’ button located at the bottom of

the web page.

+ 45 hidden pages