PLANET VIP-351PT User Manual
Enterprise PoE IP Phone
VIP-351PT
User’s manual
Version 1.0.0
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Copyright
Copyright (C) 2008 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This
User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all
accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic
medium or machine-readable form by any means by electronic or mechanical. Including photocopying, recording,
or information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without
the prior express written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications,
and makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the
part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s
Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and
reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s
Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your
comments and suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the
user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of
WEEE as unsorted municipal waste and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware
and software products by their trade names. In most, if not all cases, their respective companies claim these
designations as trademarks or registered trademarks.
Revision
User’s Manual for PLANET Enterprise PoE IP Phone:
Model: VIP-351PT
Rev: 1.0 (2008, May)
Part No. EM-VIP351PT
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TABLE OF CONTENTS
Chapter 1 ....................................................................................................................................4
Introduction ................................................................................................................................4
Overview.................................................................................................................................4
Product Features ..............................................................................................................4
VoIP Features....................................................................................................................4
Package Content......................................................................................................................5
Physical Details.......................................................................................................................5
Chapter 2 ....................................................................................................................................8
System Setup and Basic Operating.............................................................................................8
System Configurations for LCD / WEB.................................................................................8
Network Setup (Static) .....................................................................................................8
Network Setup (PPPoE) ................................................................................................11
Network Setup (DHCP)..................................................................................................14
SIP Server Information Setup .......................................................................................18
SIP Server Information Setup (Web Configuration) ..................................................21
Accepting and Making Phone Calls .............................................................................23
Calling History .................................................................................................................28
Call Rejection (DND) ......................................................................................................30
Using Speakerphone and Headset ..............................................................................30
Chapter 2 ..................................................................................................................................32
Advanced Functions and Configurations .................................................................................32
Advanced Function Configurations......................................................................................32
Speed Dial & Advanced Phone Configuration ...........................................................32
Phone Book Management.............................................................................................35
Browse System Information ..........................................................................................38
Change Ringer Type ......................................................................................................40
Adjust the Contrast of LCD Screen..............................................................................41
Select DTMF Types........................................................................................................43
Select DTMF Types........................................................................................................44
Select DTMF Types........................................................................................................45
Troubleshooting ..............................................................................................................48
Firmware Update ............................................................................................................48
Recover from Unsuccessful Firmware Update ..........................................................50
Change the Administration Password for Web Config..............................................50
Appendix A...............................................................................................................................51
VIP-351PT Specifications.....................................................................................................51
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Chapter 1
Introduction
1
Overview
PLANET continues to bring innovation to the Voice over IP communications market with cutting edge
products and Internet telephony manufacturing experience. PLANET now introduces the latest member
of mainstream enterprise series 4-line desktop PoE IP phone family: the VIP-351PT.
The standard features of the VIP-351PT includes 4-line, dual 10/100 switched Ethernet ports and
integrated IEEE power over Ethernet (802.3af) circuitry for offering a choice of powering and cabling
options to help reduce cabling expenses and cord clutter.
To give most flexibility to users, the VIP-351PT platform contains a 128 x 64 pixels graphic LCD with
Back light, 4 Line keys, 4 soft-buttons, 5 speed dials, 7 fixed function keys and a navigation key. The
PLANET VIP-351PT desktop phone is engineered to make Easy-to-install communications,
cost-effective to deploy, self-contained, service-integrated, intelligent phone features offering and
powerful voice processing power as possible.
The VIP-351PT can effortlessly deliver toll voice quality equivalent to the regular VoIP / IP PBX
connections utilizing cutting-edge 802.1p QoS (Quality of Service) capabilities to encompass, 802.1q
VLAN tagging, echo cancellation, comfort noise generation (CNG) and voice compensation technology.
Meanwhile, the dual Ethernet interfaces on the IP phone allow users to install in an existing network
location without interfering with connections of desktop PC networks.
The VIP-351PT has streamlined wired IP telephone that provides additional features such as built-in
PPPoE / DHCP clients, password-protected machine management, call hold, forwarding, mute, transfer,
waiting, pickup, caller ID, speed-dial, 3-way conference, last number redial, incoming message
indicator, multiple call appearances and user-intuitive web administration system.
Product Features
• IEEE 802.3af Power-over-Ethernet
• Full-Featured enterprise SIP Desktop Phone
• 802.1p (QoS) / 802.1q (VLAN)
• Full duplex speakerphone (mic and speaker)
• Pixel-based monochrome LCD (128 x 64) with backlight
• Efficient installation deployment of IP PBX solution
• Reversible base stand / wall mount
VoIP Features
• SIP 2.0 (RFC3261) compliant
• Supports up to 4 service domains
• Interoperability with leading PLANET IP PBX platforms
• Voice codec support: G.711(A-Law, u-Law), G.723.1, G.729 A/B
• In-band, out-of-band DTMF Relay (RFC 2833) and SIP INFO
• Three-way Conference / Caller ID / Speed Dial
• Call Hold / Mute / Forward / Transfer / Waiting
• Voice processing: VAD, CNG, AEC, Adaptive Jitter Buffer Management
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Package Content
The contents of your product should contain the following items:
VoIP IP Phone
Power adapter
Quick Installation Guide
User’s Manual CD
Reversible base stand
Physical Details
The following figure illustrates the front/rear panel of IP Phone.
LCD Display
Soft-button
MENU
DND
Speed Dial
12-Number
Keypad
Voice Message
Indicator
Line Key
Navigation Keys
MESSAGE
SELECT
Volume
HEADSET
MUTE
SPEAKER
Front Panel of VIP-351PT
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Keypad Description
1 Voice Message Indicator
2 LCD Display (128x64)
3 Line Key
4 Soft-button
5 Menu
6 Navigation Keys
7 Message
8 Select
9 DND
10 Speed Dial
11 12 Number Keypad
Headset Key
12
13 Mute Key
14
Speaker Key
15 Volume Keys
The red light goes on-off when there is an incoming call.
Menu and all status shall be displayed for users.
To make 4 line accounts dial call by pressing the Line1 ~ Line 4.
To control context page and sip account switch function button.
To bring out the menu selection while IP Phone is in idle state.
To scroll menu item and phonebook
Press this button can enter the voicemail service. (Message
Waiting Indication)
To be used as confirm configuration or enter sub-menu.
To block all incoming calls whenever, wherever. (Do Not Disturb)
Users are able to make a speed dial call to the specific party by
pressing the speed dial key
Use to enter numbers, characters or special characters.
To switch between the usage of the handset and the speaker
devices.
Press to mute sounds when at talk mode.
To switch between the usage of the hand free speaker devices.
Volume adjustment for ringer, headset, handset, speaker.
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Í
Physical Interfaces
RJ-45 connector, for Internet access, connected directly to
1 WAN
Switch/Hub through straight CAT-5 cable.
The WAN interface also can be connected with 802.3af PoE
switch or converter for power supply
2 PC
3 5V DC
4 Handset Jack
Power Jack
10/100 RJ-45
Ethernet Port
(To WAN)
RJ-45 connector, to maintain the existing network structure,
connected directly to the PC through straight CAT-5 cable
5V DC Power input outlet
RJ-9 connector, for telephone handset
10/100 RJ-45
Ethernet Port
(To PC)
Ear-Phone
Jack
Note
Handset
(RJ-22)
Rear panel of VIP-351PT
1. For VIP-351PT, either PoE or AC adapter can be deployed at
one time
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E
Chapter 2
System Setup and Basic Operating
2
System Configurations for LCD / WEB
After Power on IP phone, you should see some text on the LCD screen of IP phone now. If not,
please redo step 5 to 6 until you can see some text on the LCD screen.
Network Setup (Static)
To setup static IP address, please follow instructions described in this chapter:
1. Press ‘Menu’ button on IP Phone
2. Press ‘Up’ or ‘Down’ key until ‘3. Setting’ is selected, then press ‘Select’ key.
03:12 09/09 VIP-351PT
PLANET
Redial
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1. Phone Book
2. Call Records
3. Settings
Select
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1. Phone Book
2. Call Records
3. Settings
Select
xit
Exit
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3. Press ‘Up’ or ‘Down’ key until ‘4. System Configuration’ is selected, then press ‘Select’ key.
4. Press ‘Select’ key on ‘1: Network Setting’, and use up or down key to change network setting
to ‘Static’, then press ‘Save’ key.
5. Press ‘Down’ key until ‘2. IP Address (Static)’ is selected, and press ‘Select’ key. You’ll be
prompted to enter IP address, please use the numeric keypad to input IP address; To input dot
(.), press * key on numeric keypad. For example, if you want to input IP address ‘192.168.0.2’,
you should press following keys on numeric keypad: ‘192*168*0*2’.
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1. Language
2. Ring Type
3. Contrast
4. System Configuration
Select
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1. Network Setting
Static
2. IP Address (Static)
192.168.4.50
Select
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1. Network Setting
Static
2. IP Address (Static)
192.168.0.2
Select
Exit
Exit
Exit
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C
C
C
C
C
C
When inputting IP address, each time you press ‘Clear’ key, you can erase a digit. Before you can
input a brand new IP address, you must clear all previous IP address digits by pressing ‘Clear’ key
for many times. After you’ve inputted the IP address you want, press ‘Save’ key, or press ‘Cancel’
key to discard.
6. Now you have to set subnet mask. Press ‘Up’ or ‘Down’ key until ‘3. Subnet mask (Static)’ is
selected, then press ‘Select’ key. You’ll be prompted to input subnet mask, please use the
same method described in previous step to input subnet mask.
7. After subnet mask, it’s time to set default route. Press ‘Up’ or ‘Down’ key until ‘4. Default
Router (Static)’ is selected, then press ‘Select’ key. You’ll be prompted to input the IP
address of the router on your local network, please input here.
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1. Network Setting
Static
2. IP Address (Static)
192.168.0.2▊
Save
03:12 09/09 0123456
2. IP Address (Static)
192.168.0.2
3. Subnet Mask (Static)
255.255.255.0▊
Save
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3. Subnet Mask (Static)
255.255.255.0
4. Default Route (Static)
192.168.0.254▊
Save
lear
lear
lear
ancel
ancel
ancel
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C
C
E
8. You have to set the IP Address of DNS, and this is the last step of static IP setup. Please press
‘Up’ or ‘Down’ key until ‘5. DNS Server 1 (Static)’ is selected, and input the IP address of
DNS server here.
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4. Default Router (Static)
192.168.0.254
5. DNS Server 1 (Static)
168.95.1.1▊
Save
lear
ancel
ÍNote
You can set a secondary DNS Server IP address by move to setup item ‘6. DNS
Server 2 (Static)’ and set the IP address of secondary DNS Server there. At lease
one DNS Server is required to make this IP Phone work properly.
Network Setup (PPPoE)
By using PPPoE, you don’t have to setup IP address by yourself. Instead, an IP address will be
issued to your IP phone by internet service provider automatically, which is more convenient.
To complete your network setup using PPPoE, please follow instructions described in this chapter:
1. Press ‘Menu’ button on IP Phone
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1. Phone Book
2. Call Records
3. Settings
Select
xit
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S
2. Press ‘Up’ or ‘Down’ key until ‘3. Setting’ is selected, then press ‘Select’ key.
3. Press ‘Up’ or ‘Down’ key until ‘4. System Configuration’ is selected, then press ‘Select’ key.
4. Press ‘Select’ key on ‘1: Network Setting’, and use up or down key to change network
setting to ‘PPPoE’, then press ‘Save’ key.
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1. Phone Book
2. Call Records
3. Settings
elect Exit
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1. Language
2. Ring Type
3. Contrast
4. System Configuration
Select
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1. Network Setting
PPPoE
2. IP Address (Static)
192.168.4.50
Select
Exit
Exit
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C
S
C
5. Press ‘Down’ key until ‘7. PPPoE Username’ is selected, and press ‘Select’ key. You’ll be
prompted to your PPPoE username, please use the numeric keypad to input your username,
press the same key repeatedly to switch input character in following list:
1 1
2 AaBbCc2
3 DdEeFf3
4 GgHhIi4
5 JjKkLl5
6 MmNnOo6
7 PpQqRrSs7
8 TtUuVv8
9 WwXxYyZz9
0 0
* +?@.
# #
For example, if you want to input ‘B’, you have to press ‘2’ key for 3 times repeatedly, and the time
between each keystroke is less and 2 seconds; If the time period between keystroke is longer than
2 seconds, the cursor will move right and you can enter a new character. For example, if you want
to enter ‘Bc’, you have to press ‘2’ key for 3 times repeatedly, stop for 3 seconds, and press ‘2’ key
for 5 times. To erase a character, press ‘Clear’ key.
When you finish input your PPPoE username, remember to press ‘Save’ key to save it, or press
‘Cancel’ to discard. You can input up to 40 characters.
6. Now press ‘Down’ key until ‘8. PPPoE Password’ is selected, and press ‘Select’ key. You’ll
be prompted to enter your PPPoE password, please use the same method described in last
step to enter your password.
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6. DNS Server2 (Static)
168.95.1.1
2. PPPoE Username
Alan▊
Save Clear
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7. PPPoE Username
Planet
8. PPPoE Password
planet123▊
ave Clear
ancel
ancel
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ClearC
S
S
E
S
7. Please press ‘Down’ key until ‘9. PPPoE Authmode’ is selected, and press ‘Select’ key.
Press up or down key to select PPPoE authentication mode from ‘PAP’ and ‘CHAP’, after
proper authentication mode is displayed, press ‘Save’ key to save the setting.
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8. PPPoE Password
Planet
9. PPPoE Authmode
Planet123▊
Save
ancel
ave
Network Setup (DHCP)
By using DHCP, you don’t have to setup IP address by yourself. Instead, an IP address will be
issued to your IP phone by DHCP server on your local network automatically, which is more
convenient.
To complete your network setup using DHCP, please follow instructions described in this chapter:
1. Press ‘Menu’ button on IP Phone
2. Press ‘Up’ or ‘Down’ key until ‘3. Setting’ is selected, then press ‘Select’ key.
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1. Phone Book
2. Call Records
3. Settings
elect
03:12 09/09 0123456
1. Phone Book
2. Call Records
3. Settings
elect Exit
xit
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S
3. Press ‘Up’ or ‘Down’ key until ‘4. System Configuration’ is selected, then press ‘Select’ key.
4. Press ‘Select’ key on ‘1: Network Setting’, and use up or down key to change network
setting to ‘DHCP’, then press ‘Save’ key.
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1. Language
2. Ring Type
3. Contrast
4. System Configuration
elect Exit
03:12 09/09 0123456
1. Network Setting
DHCP
2. IP Address (Static)
192.168.4.50
Select
Exit
You can also setup the network by web browser (like Microsoft Internet Explorer, Firefox, Safari,
etc.), which is the easiest way to have the network setting done.
Before you can setup network by web browser, you must know the IP address of IP Phone. Please
setup a static IP address first, for PPPoE and DHCP users, please refer to chapter ‘Browse
System Configuration’ to get the IP address of the IP Phone.
If the IP Phone uses static IP address, the computer used for network setup must
ÍNote
use the IP address which is in the same network segment of IP Phone. For
example, if the IP address of IP Phone is 10.1.1.1, and netmask is 255.255.255.0,
then the IP address of computer used for network setup must be 10.1.1.x, where x
= 2 to 254.
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1. Use the web browser on your computer to connect to the IP address of IP Phone. For example,
The IP Phone’s default IP address is 192.168.0.1, please type ‘http://192.168.0.1’ in the
browser’s address bar. A login window will appear, please enter the username and password.
NOTE: default username is ‘root’, and password is blank (do not fill anything in password
field).
2. After you have logged in, you’ll see the brief information of current network setting. Please
click ‘Network’ link on the left.
3. In here, you can choose connection mode (static IP, PPPoE, or DHCP), enter IP address for
static IP mode, and enter PPPoE username and password directly on web page. If you want to
enable VLAN function of PC and phone Ethernet port of this IP Phone, you can also set it up
here.
After you have entered the setting you need, remember to click ‘Submit’ button located at the
bottom of the web page, or you can click ‘Cancel’ to discard all settings you just entered.
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