Planet VIP-2140PT User Manual
High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
VIP-2140PT
High Definition Color PoE IP
Phone with Dual Display
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High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
Copyright
Copyright 2016 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of PLANET.
PLANET makes no r epresentations or warranties , either expressed or im plied, with respect to the co ntents
hereof and specif ically disclaims any warranties, m erchantability or fitness f or any particular purpose. An y
software described i n t his manual is sold or licens ed "as it is". Sh ou ld t he pr ogra ms prove defective f ollo win g
their purchase, the buyer (and not PLANET, its distributor, or its dealer) assumes the entire cost of all
necessary servicing, repair, and any incidental or consequential damages resu lting from any defect in the
software. Further, PLANET reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes.
All brand and produc t names mentioned in this m anual are tr adem arks and/or registered tr adem arks of thei r
respective holders.
Federal Communication Commission Interference Statement
This equipment has been t ested and found t o com ply with the lim its for a Class B digit al devic e, pursua nt to
Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a r esidential installation. This equ ipment generates , uses, and can radiate radio f requency
energy and, if not installed and used in accordance with the instructions, may cause harmful interf erence to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipm ent does cause harmf ul interference to radio or telev ision reception, which can be
determined by turnin g the equ ipment off and on, the user is encoura ged to tr y to correct t he inter ference by
one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution
To assure continued compliance, for example, use only shielded interface cables when connecting to
computer or peripheral devices. Any changes or modifications not expressly approved by the party
responsible for compliance could vo id the user ’s authority to operate the equipment.
This device com plies with Part 1 5 of th e FCC Rul es. Operat ion is subj ect to th e follo wing two co nditions: ( 1)
This device may not cause harmful interference, and ( 2) this device must acc ept any interference received,
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High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
including interference that may cause undesired operation.
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment com plies with FCC radiati on exposure set forth for an uncontr olled environm ent. In order to
avoid the possibilit y of exceeding the FC C radio frequenc y exposure limits , human proxim ity to the antenna
shall not be less than 20 cm (8 inches) during normal operation.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it. However,
special attention must be paid to the dangers of electric shock and static electricity when working with
electrical equipm ent. All guidelines of this and of the com puter manuf acture must theref ore be allowed at a ll
times to ensure the safe use of the equipment.
CE Mark Warning
This is a Class B product. I n a domestic environment, this prod uct may cause radio interference, in which
case the user may be required to take adequate measures.
WEEE Regulation
To avoid the pote nti al ef f ec ts on th e en viro nment and human hea lt h as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste; they should be collected separately.
Revision
User’s Manual of PLANET High Definition Color PoE IP Phone with Dual Display
Model: VIP-2140PT
Rev: 1.00 (November, 2016)
Part No. EM-VIP-2140PT_v1.0
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High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
Table of Contents
Chapter 1. Product Introduction ................................................................................................................ 10
1.1 Package Contents ......................................................................................................................... 10
1.2 Overview ....................................................................................................................................... 11
1.3 Features ........................................................................................................................................ 14
1.4 Specifications ................................................................................................................................ 16
Chapter 2. Hardware Interface and Installati o n ........................................................................................ 20
2.1 Physical Descriptions .................................................................................................................... 20
2.2 Using Handset/Hands-free Speaker/Headphone ......................................................................... 22
2.3 Desktop and Wall-mount Installation ............................................................................................ 23
Chapter 3. Introduction to the Phone User Interface ............................................................................... 25
3.1 Screen User Interface ................................................................................................................... 25
3.2 Web Portal..................................................................................................................................... 26
Chapter 4. IP Phone Setup .......................................................................................................................... 28
4.1 Network Configuration ................................................................................................................... 28
4.2 Line Configurations ....................................................................................................................... 29
Chapter 5. Using the Phone ........................................................................................................................ 36
5.1 Making Phone Calls ...................................................................................................................... 36
5.2 Make/Receive Second Call ........................................................................................................... 40
5.3 Join/Split Two Calls (3-way Local Conference) ............................................................................ 41
5.4 Call Transfer .................................................................................................................................. 42
5.5 Using Phonebook .......................................................................................................................... 42
5.6 Add/Edit/Delete Contact ................................................................................................................ 45
5.7 Add/Edit/Delete Group .................................................................................................................. 45
5.8 Browse and Add/Remove Contacts in Grou p ............................................................................... 46
5.9 Using Cloud Phonebook ............................................................................................................... 47
5.10 Open Cloud Phonebook ................................................................................................................ 48
5.11 Call Logs ....................................................................................................................................... 49
5.12 Voice Message .............................................................................................................................. 50
5.13 Do-Not-Disturb .............................................................................................................................. 51
5.14 Auto-Answering ............................................................................................................................. 53
5.15 Call Forward .................................................................................................................................. 54
Chapter 6. Phone Settings .......................................................................................................................... 56
6.1 Adjust Audio Volume ..................................................................................................................... 56
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6.2 Set Ring Tone Volume and Type .................................................................................................. 56
6.3 Adjust LCD Contrast ..................................................................................................................... 56
6.4 Set Device Time/Date ................................................................................................................... 57
6.5 Set Device Language .................................................................................................................... 58
6.6 Reboot the Device ......................................................................................................................... 58
6.7 Reset to Factory Default ............................................................................................................... 58
Chapter 7. Web Portal ................................................................................................................................. 59
7.1 Web Portal Authentication............................................................................................................. 59
7.2 Web Call ........................................................................................................................................ 59
7.3 SYSTEM (Information) .................................................................................................................. 60
7.4 SYSTEM (Account) ....................................................................................................................... 61
7.5 SYSTEM (Configurations) ............................................................................................................. 61
7.6 SYSTEM (Upgrade) ...................................................................................................................... 61
7.7 SYSTEM (Auto Provisi on) ............................................................................................................. 61
7.8 SYSTEM (Tools) ........................................................................................................................... 62
7.9 NETWORK (Basic) ........................................................................................................................ 62
7.10 NETWORK (Advanced) ................................................................................................................ 62
7.11 NETWORK (VPN) ......................................................................................................................... 62
7.12 LINES (SIP) ................................................................................................................................... 62
7.13 LINES (Dial Peer) .......................................................................................................................... 66
7.14 LINES (Dial Plan) .......................................................................................................................... 72
7.15 LINES (Global Settings) ................................................................................................................ 73
7.16 PHONE (Features) ........................................................................................................................ 74
7.17 PHONE (Audio) ............................................................................................................................. 76
7.18 PHONE (MCAST) ......................................................................................................................... 78
7.19 PHONE (Time/Date) ..................................................................................................................... 78
7.20 PHONE (Advanced) ...................................................................................................................... 79
7.21 PHONEBOOK (Contacts) ............................................................................................................. 79
7.22 PHONEBOOK (Clou d Pho nebo ok) ............................................................................................... 80
7.23 PHONEBOOK (Blacklist) .............................................................................................................. 81
7.24 PHONEBOOK (Advanced)............................................................................................................ 81
7.25 CALL LOGS .................................................................................................................................. 81
7.26 FUNCTION KEY .......................................................................................................................... 82
7.27 FUNCTION KEY (Softkey) ............................................................................................................ 83
Chapter 8. Advanced Features ................................................................................................................... 84
8.1 VPN ............................................................................................................................................... 84
8.2 L2TP .............................................................................................................................................. 84
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VIP-2140PT
8.3 OpenVPN ...................................................................................................................................... 84
Chapter 9. Troubleshooting ........................................................................................................................ 86
9.1 Get Device System Information .................................................................................................... 86
9.2 Upgrade to the latest software ...................................................................................................... 86
9.3 Reboot Device ............................................................................................................................... 86
9.4 Reset Device to Factory Default ................................................................................................... 86
9.5 Network Packets Capture ............................................................................................................. 87
9.6 Common Trouble Cases ............................................................................................................... 87
Appendix I - Icon Illustration ......................................................................................................................... 89
Appendix II - Text Input from Keypad ........................................................................................................... 91
Appendix III - LED Definition ......................................................................................................................... 93
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Figures
Figure 1 - Keypad ...................................................................................................... 20
Figure 2 - Connecting to the Device.......................................................................... 22
Figure 3 - Desktop Installation .................................................................................. 23
Figure 4 - Wall-mount Installation ............................................................................. 24
Figure 5 - Screen Layout/Def ault Stan dby Screen ................................................... 25
Figure 6 - Vertical Scroll Bar ..................................................................................... 26
Figure 7 - Check the Device’s IP Address ................................................................ 26
Figure 9 - Configure SIP Proxy Server Address ....................................................... 29
Figure 10 - Configure SIP Proxy Server Port ............................................................ 30
Figure 11 - Configure SIP Username ........................................................................ 30
Figure 12 - Configure Authentication Name .............................................................. 30
Figure 13 - Configure SIP Auth ent icati on Pas sword ................................................. 31
Figure 14 - Configure Display Name ......................................................................... 31
Figure 15 - Enable/Disable Outbound Proxy ............................................................ 31
Figure 16 - Enable/Dis abl e SIP Line ......................................................................... 32
Figure 17 - Configure Advanced Line Options .......................................................... 32
Figure 18 - Configure SIP Realm/Domain ................................................................ 32
Figure 19 - Configure Unregistered Dial ................................................................... 32
Figure 20 - Enable/Disable Ano n ymous ................................................................... 33
Figure 21 - Configure DTMF Mode ........................................................................... 33
Figure 22 - Enable/Disable ST U N ............................................................................. 33
Figure 23 - Configure Local Port ............................................................................... 33
Figure 24 - configure Ring Type ................................................................................ 33
Figure 25 - Configure MWI Number .......................................................................... 33
Figure 26 - Configure Pickup Number....................................................................... 34
Figure 27 - Configure Park Number .......................................................................... 34
Figure 28 - Configure Join Call Number ................................................................... 34
Figure 30 - Enable/Disable F eature Sync ................................................................. 34
Figure 31 - Enable/Dis abl e SCA ............................................................................... 34
Figure 32 - Default Line ............................................................................................. 36
Figure 33 - Dialing a Number before Audio Channel Opened .................................. 37
Figure 34 - Dial a Number after Audio Channel Opened .......................................... 37
Figure 35 - Calling Remote Party .............................................................................. 38
Figure 36 - Incoming Call Screen .............................................................................. 38
Figure 37 - Talking Mode Screen .............................................................................. 39
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VIP-2140PT
Figure 38 - Call Holding Screen ................................................................................ 39
Figure 40 - Dual Calls ............................................................................................... 41
Figure 41 - Conference Call ...................................................................................... 41
Figure 42 - Phonebook Screen ................................................................................. 43
Figure 43 - Phonebook is Empty ............................................................................... 43
Figure 44 - Browsing Pho n ebook .............................................................................. 44
Figure 45 - Add New Contact .................................................................................... 45
Figure 46 - Group List ............................................................................................... 46
Figure 47 - Browsing Contacts in a Group ................................................................ 46
Figure 48 - Add/Remove Contacts in a Group .......................................................... 47
Figure 49 - Cloud Phonebook List............................................................................. 47
Figure 50 - Downloading Cloud Phonebook ............................................................. 48
Figure 51 - Browsing Contacts in Cloud Phonebook ................................................ 48
Figure 52 - Call Logs ................................................................................................. 49
Figure 53 - Filter Call Log Type ................................................................................. 50
Figure 54 - New Voice Message Notification ............................................................ 50
Figure 55 - Voice Message Screen ........................................................................... 51
Figure 56 - Configure the Voice Message Number ................................................... 51
Figure 57 - DND Enabled on All Lines ...................................................................... 52
Figure 58 - Configure DND on Line ........................................................................... 52
Figure 60 - Auto-answering Enabled on Line1 .......................................................... 53
Figure 61 - Select Line for Call Forward Configuration ............................................. 54
Figure 62 - Select Call Forward Type ....................................................................... 55
Figure 63 - Activate Call Forward and Configure Call Forward Number .................. 55
Figure 64 - Set Delay Time for Call Forward on No Answer ..................................... 55
Figure 65 - Web Call Controls ................................................................................... 59
Figure 66 - Web Call, Enter Number and Select Line ............................................... 60
Figure 70 - Add Suffixes Configuration ..................................................................... 71
Figure 71 - Deletion Configuration ............................................................................ 72
Figure 72 - Dial Plan Configuration ........................................................................... 72
Figure 73 - Softkey Configuration ............................................................................. 83
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Tables
Table 1 - Specifications ............................................................................................. 16
Table 2 - Keypad Descriptions .................................................................................. 20
Table 3 - Interface Descriptions ................................................................................ 23
Table 4 - Time Settings Parameters ......................................................................... 57
Table 5 - Line Configuration on Web ........................................................................ 62
Table 6 - Global Settings for Lines on Web .............................................................. 73
Table 7 - Common Phone Feature Settings on Web ................................................ 74
Table 8 - Audio Settings on Web .............................................................................. 76
Table 9 - MCAST Parameters on Web ..................................................................... 78
Table 10 - Time/Date Setting Parameters on Web ................................................... 78
Table 11 - DSS Key Setting Parameters on Web ..................................................... 82
Table 12 - Trouble Cases .......................................................................................... 87
Table 13 - Keypad Icons ........................................................................................... 89
Table 14 - Status Prompt and Notification Icons ....................................................... 89
Table 15 - Look-up Table of Characters ................................................................... 91
Table 16 - DSS KEY LED State ................................................................................ 93
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Chapter 1. Product Introduction
1.1 Package Conte nts
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
The package should contain the following items:
SIP IP Phone Unit x 1
Quick Installation Guide x 1
RJ45 Cable x 1
Stand x 1
1. If any of the above items are missing, please contact your dealer immediately.
2. Using the power suppl y that is not the one included in the cam era packet will cause damage
and void the warranty for this product.
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1.2 Overview
Intuitive Design Brings Quality Communication
PLANET VIP-2140PT is a four-line SIP new enterpris e phone with dual displa y that brings lifelike richness
and voice quality to phone calls. The VIP-2140PT is a reliable c ommunication device as it features ease of
use, versatility, high-quality design and superb audio performance. Besides, its full duplex speakerphone
system with HD voice can definitely make communication between two or more business parties crystal clear
with no interference noise in the background as it supports the G.722 wideband codec.
IP Phone with Color Display
As the VIP-2140PT is a high-performance IP phone , it allows you to make calls from any location easil y as
long as it is online. Its 2.8-inch (m ain) and 2.4-inch (D SS) key-mapping LCD monitors with m ulti-languages
make interaction easy b y way of the web-based UI . It provides 12 co nfigurable and 6 multicolored L ED keys,
and offers a clear depiction of caller’s information. It complies with IEEE 8 02.3af/at PoE interfac e and dual
10/100/1000Mbps Ethernet for flexible deployment and supports superior audio quality delivered by the
advanced speaker and microphone system, and the digital signal processor (DSP).
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High Definition Color PoE IP Phone with Dual Display
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Compliant w ith SIP 2.0
SIP phones continue to gain popularity among businesses as the preferred protocol for enhancing
communication acros s IP networks. T he VIP-2140PT supports Ses si on In iti ati on P r otocol 2. 0 ( RF C 32 61) f or
easy integration with general voice over IP system. The VIP-2140PT is able to broadly interoperate with
equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with
better voice over IP services.
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High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
Affordable for All Businesses
The VIP-2140PT is definitely affordable for all business establishments who want flexible deployment options
and expansion. It can ef fortlessly deliver secure toll voice q uality by utilizing the cutting-edge 802.1p QoS
(Quality of Service) and IP ToS technologies.
Professional Application
The VIP-2140PT supports Busy Lam p Fie ld (B LF ) function that, via t he l ights on t he phone, enables us ers t o
easily identify the status of other phones which are connected to the same IP PBX, such as busy, idle, ringing,
etc. The connected IP PBX must also support the BLF feature. The BLF f unction is helpful for a receptionist
on the front desk to route all incoming calls smoothly.
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High Definition Color PoE IP Phone with Dual Display
1.3 Features
Highlights
• 2.8-inch (main) and 2.4-inch (DSS) key-mapping LCD monitor
• 30 configurable, 6 multicolored LED keys
• IETE SIP compliant with 4 identities/accounts
• Wideband G.722 HD audio with Handset and Hands-free function
VIP-2140PT
• Multi-language support via the web-based UI
• Gigabit switch and IEEE 802.3af/at PoE compliant
• VPN, VLAN QoS, TR069 and auto-provisioning
Advantageous Applications
• Supports SIP 2.0 (RFC3261)
• Inband, SIP info, RFC 2833 DTMF relay
• Soft keys and function keys programmable
• Echo cancellation: Supports G.168, and a maximum filter length of 96ms in hands-free mode
• Supports voice gain setting, voice activity detection (VAD) and comfort noise generation (CNG)
• Full duplex hands-free speakerphone
• Hands-free headset ringing choice
• Voice codec setting for each SIP line
SIP Applications
• Call forward and transfer (blind/attended)
(available in 15 languages)
• Call holding and waiting
• 3-way conferencing
• Paging and intercom
• Call park, call pickup and call join
• Redial and click to dial
• Secondary dialing automatically
• Incoming calls, outgoing calls and missed calls (Each supports 300 records)
• SMS and speed dial
• Phonebook with up to 500 records
Call Control Features
• Flexible dial map, hotline and empty calling no. for rejected service
• Black list for rejected authenticated calls
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High Definition Color PoE IP Phone with Dual Display
• White list and call limit
• Do not disturb (DND)
• Caller ID display
• Dial without registration
Network Features
• PPPoE/DHCP client
• 802.1 VLAN (voice VLAN/data VLAN)
• VPN (L2TP) and openVPN
• Quality of Service
Maintenance and Management
• Integrated web server prov ides web-based administration and configuration
• Telephone keypad configuration via display menu/navigation
VIP-2140PT
• Automated provisioning and upgrade via HTTPS, HTTP, TFTP
• User authentication for configuration pages
• SNTP time synchronization
• TR069
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High Definition Color PoE IP Phone with Dual Display
1.4 Specifications
VIP-2140PT
Table 1 – Specifications
Product
Hardware
Lines (Direct Numbers)
Display
Feature Keys
VIP-2140PT
4 SIP Lines
Main 2.8-inch (320 x 240) color LCD monitor
DSS Key-mapping color LCD monitor
Keypad: 38 keys, including
4 Soft-keys
6 Function keys
5 Navigation keys
12 Standard Phone Digits keys
3 Volume Control keys, Up/Down/Mute(Microphone)
1 Hands-free key
6 DSS Keys with tri-color LED
1 Page-Jump/Configuration (PJC) key
RJ45 Ethernet jacket x 2:
Network Interfaces
Connectors
Power Requirements
Weight
Dimensions (W x D x H)
Protocols and Standard
Protocols
Network x 1 (802.3af PoE Class 2 enabled)
PC x 1 (Bridged Network)
HD hands-free speaker (0 ~ 7KHz) x 1
HD hands-free microphone (0 ~ 7KHz) x 1
HD handset (RJ9) x 1
IEEE 802.3af
5V 1000mA (optional external power supply)
Power Consumption: Idle – ~ 1.7W, Peak – ~5.7W
770g
196 x 200 x 65 mm
SIP2.0 over UDP/TCP/TLS
RTP/RTCP/SRTP
STUN
DHCP
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High Definition Color PoE IP Phone with Dual Display
2833, 2976, 3261, 3262, 3263, 3264, 3265, 3268, 3311, 3489, 3711,
Request for Comments (RFCs)
Networking
VIP-2140PT
PPPoE
802.1x
L2TP (basic unencryption)
OpenVPN
SNTP
FTP/TFTP
HTTP/HTTPS
TR069
354, 1321, 1350, 1769, 1889, 1890, 2131, 2132, 2616, 2617, 2661,
4346, 4566, 5630, 5865
Physical: 10/100/1000Mbps Ethernet, dual bridged port for PC
Networking
Deployment and Maintenance
Features
bypass
IP Configuration: Static, DHCP, PPPoE
Network Access Control: 802.1x
VPN: L2TP (basic unencryption), OpenVPN
VLAN
QoS
Auto-provisioning via FTP/TFTP/HTTP/HTTPS/DHCP/OPT66/SIP
PNP/TR069
Web management portal
Web-based packet dump
Configuration Export, Import
Phonebook Import, Export
Firmware Upgrade
Syslog
Call Out, Answer, Reject
Mute, Unmute (microphone)
Call Hold, Resume
Call Features
Call Waiting
Intercom
Caller ID Display
Speed Dial
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Anonymous Call (Hide Caller ID)
Call Forwarding (Always/Busy/No Answer)
Call Transfer (Attended/Unattended)
Call Parking, Pick-up (depending on server)
Redial/Auto-Redial
Do-Not-Disturb (per line, per phone)
Auto-Answering (per line)
Voice Message (on server)
Local 3-way Conference
Hot Line
Hot-Desking
Intelligent phonebook (up to 500 entries in total)
Remote phonebook (XML/LDAP)
Call log (100 entries in total, in/out/missed)
Phone Features
Audio Features
Black/White List Call Filtering
Voice Message Waiting Indication (VMWI)
Programmable DSS/Soft keys
Network Time Synchronization
Action URL/Active URI
Multi-language support via the web-based UI: English, Chinese
(Traditional/Simplified), Japanese, Russian, Italian, Turkish,
German, Dutch, Spanish, Hebrew, Polish, French, etc.
HD voice microphone/speaker (handset/hands-free, 0~7KHz
frequency response)
Wideband ADC/DAC 16KHz sampling
Narrowband codec: G.711a/u, G.723.1, G.726-32K, G.729AB
Wideband codec: G.722
Full-duplex acoustic echo canceller (AEC) – a tail length of 96ms in
hands-free mode
Voice activity detection (VAD), comfort noise generation (CNG),
Environment
Operating Temperature
background noise estimation (BNE), noise reduction (NR)
Packet loss concealment (PLC)
Dynamic adaptive jitter buffer up to 300ms
DTMF: In-band, out-of-band – DTMF-relay (RFC2833), SIP info
0 ~ 40 degrees C
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Operating Humidity
Emission
10 ~ 65% (non-condensing)
CE, FCC, RoHS
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VIP-2140PT
Chapter 2. Hardware Interface and Installation
2.1 Physical Descriptions
Figure 1 - Keypad
The above picture shows the keypad layout of the device. Each key provides its own specific function. User
should refer to the illustration in this section about the usage of each key and the description in this document
about each function.
Some keys come with long key press. User can press and hold the key for 1.5 seconds to trigger a function.
Table 2 - Keypad Descript io ns
Interface Description
Soft-menu Buttons
1
These four buttons provide different functions
corresponding to the soft-menu displayed on the screen.
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age
VIP-2140PT
Interface Description
User can press the up/down navigation key to change line
focus on the talking screen or move the cursor to a listed
Navigation Key
2
item on the screen. In some configuration or text editor
screen, user can press the left/right navigation key to
switch option or move cursor to the left/right.
Hold Key To hold or to resume a call during a conversation
3
Transfer Key To transfer a call to a third party
4
Conference Key To place a conference call
5
By pressing the ‘Phonebook’ button, users can open
Phonebook Key
6
phonebook as a shortcut.
By pressing the ‘Call logs’ button, user can open call logs
Call Log Key
7
as a shortcut.
User can configure them on the web page (for example,
DSS Key
8
Line Key, BLF, DND and MWI state).
By pressing this bu tton o nc e, us er c an switch to DSS LCD
DSS Page Key
9
page one by one.
The 12 standard telephone keys provide the same function
as standard telephones, but some keys also provide
special functions by long pressing the keys.
10
Numeric Keypad
-Key # - Long press to lock the phone. (Default PIN is 123)
-Key Pn – Long press to open DSS LCD p
configuration.
User can press the -/+ button to lower/increase the
11
Volume -/+ Key
ringtone volume in standby mode; user can press the -/+
button to lower/increase the audio volume in talking mode.
User can mute the microphone wit h this button in talking
12
Microphone Mute
mode
By pressing the ‘Redial’ button, user can redial the last
13
Redial
dialed number
By pressing this button once, user can turn on the audio
14
Hands-free Speaker
channel of hands-free speaker
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2.2 Using Handset/ Hands-free Speaker/Headphone
Using Handset
To talk over handset, user shoul d lif t the han dset off the device a nd dia l the number , or dia l the n um ber f irst,
then lift the handset and the num ber will be dialed. User can s witch audio channel to handset by lift ing the
handset when audio channel is opened in speaker or headphone.
Using Hands-free Speaker
To talk over hands-free speaker, user should press the hands-free button and then dial the number, or dial the
number first and then press the hands-free button. User can switch audio channel to the speaker from
handset by pressing the hands-free button when audio channel is opened in handset.
Using Headphone
To use headphone, by default, user sho uld press the h eads et but ton, which is defi ned b y DS S key to turn on
the headphone. Like the handset and hands-free speaker, user can dial the number before or after the
headphone is turned on.
Using Line Keys (Defined by DSS Key)
User can use line k ey to m ake or answer a c all o n spec ific lin e. If han dset h as b een lif ted, the audio ch annel
will be opened in handset, otherwise, the audio channel will be opened in hands-free speaker or headphone.
Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as
described in the diagram below.
Figure 2 - Connecting to the Device
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VIP-2140PT
Table 3 - Interface Descriptions
Interface Description
1
Headset
2
Headphone
3 PC (LAN)
4 Internet (WAN)
5 DC 5V
Power adapter is optional for VIP-2140PT model. (This unit does not include the 5V/1000mA
power adapter.)
Connected to the headset interface
Connected to the headphone interface
Use a Cat5 cable to directly connect between the RJ45
connector and a PC to maintain the existing network
structure.
Use one end of a straight Cat5 cable to directly connect to a
switch/hub and the other end to the RJ45 connector for
internet access.
The WAN interface also can be connected with 802.3af PoE
switch or converter for power supply
Power port (This unit does not inc lude t he 5V/ 600mA power
adapter)
2.3 Desktop and Wall-mount Installation
The device supports t wo installation modes, desktop and wall-mount. To set up the phone on the desktop,
please follow the instructions as shown in the diagrams below.
Figure 3 - Desktop Installation
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High Definition Color PoE IP Phone with Dual Display
To mount the device on the wall, please follow the instructions shown in the pictures below..
Figure 4 - Wall-mount Installation
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High Definition Color PoE IP Phone with Dual Display
Chapter 3. Introduction to the Phone User
Interface
3.1 Screen User Interface
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Figure 5 - Screen Layout / Default Standby Screen
The screen user interface is mostly presented in the above layout except some prompt messages. The upper
area is the main screen to display the device’s status and information or data for viewing or editing. The lower
area is the software menu (soft-menu) buttons which will change against user’s action or device’s status.
The above picture shows the default standby screen which is also the root of the soft-menu. The default
standby screen shows the greeting words and effec tive feature indications like voice message, m issed call,
auto-answering, do-not-disturb, call forward, lock state, and the network connectivity. User can get back to the
default standby screen mostly by lifting and putting by the handset.
The icon illustration is described in Appendix I - Icon Illustration.
In some screens, ther e are m ore items or long t ext to be d isplayed which could not f it into the sc reen. The y
will be arranged in a list or multiple lines with a scroll bar. If user sees a scroll bar, us er can use up/down
navigation buttons to scr oll the list. By pressing th e navigation keys a little longer , user can scroll the list or
items at a faster speed.
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High Definition Color PoE IP Phone with Dual Display
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Figure 6 - Vertical Scroll Bar
3.2 Web Portal
User can also use the device’s web por tal to manage or operate the de vice. User s hould open the dev ice’s
web portal page by enterin g the device’s IP addres s in a browser. To get the de vice IP address, user could
press the soft-menu button [Menus] -> [Status] or by pressing the [Down] navigation key.
Figure 7 - Check the Device’s IP Address
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High Definition Color PoE IP Phone with Dual Display
The first screen of the device’s web portal is the login page.
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Figure 8 - Web Portal Login Page
Default IP Address: 172.16.0.1
Default username: admin
Default password: 123
User must enter the username and password to log in to the web portal. The default username and
password is “admin” and “123”. For details on web portal operations, please refer to Chapter 7 Web
Portal.
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High Definition Color PoE IP Phone with Dual Display
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Chapter 4. IP Phone Setup
In order to get the device r eady for making and receiving phone ca lls, the device must be configured with
correct network configurations and at least one of the lines must be configured with an IP telephony service.
4.1 Network Configuration
The device relies on IP network connection to pro vide service. Unlike tradit ional phone system based o n a
circuit switched wire technology, IP devices are connected to each other over the network and exchange data
in packet basis based on the devices’ IP address.
To enable the device, the network parameters must be configured properly first. To configure network
parameters, user s hould open the network conf iguration screen through soft-m enu [Menu] -> [Settings] ->
[Advanced Settings] -> [Network] -> [Network Settings] from standby screen.
If users see a ‘Network Disconnected’ icon flashing in the middle of screen, it means
the network cable is not correctly connected to the device’s network port. Please check
whether the cable is connected correctly to the device and to the network switch, router, or
modem.
There are three common IP configuration modes.
D ynamic Host Configuration Protocol (DHCP) -- This is the automatic configuration m ode by gett ing
network configurations from a DHCP server. Users need not to configure an y parameters manuall y. All
configuration parameters will be getting from DHCP server and applied to the device. This is
recommended for most users.
Static IP Configuration -- This option allows user to configure each IP parameter manually, including IP
address, subnet mask, default gat ewa y, and DNS s ervers. T his is us ual ly used in an off ice envir onm ent
or by power users.
PPPoE -- This option is often used by users who connect the device to a broadband modem or router. To
establish a PPPoE con nection, user shou ld configure user name and password p rovided by the ser vice
provider.
The device is default configured in Static mode; the default IP address is 172.16.0.1
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