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VIP-2020PT
User Manual
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PLANET VIP-2020PT User Manual

Enterprise HD PoE IP Phone (2-Line)
VIP-2020PT
Enterprise HD PoE IP Phone
Copyright
Copyright (C) 2013 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s Manual contains proprietary information protected b y copyright , and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form by any means by electronic or mechanical including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that m ay be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If User find information in this manual that is incorrect, misleading, or incomplete, we would appreciate User comments and suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation. For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the device from the power circuit.
Enterprise HD PoE IP Phone
Without removing the DC-plug or switching off the device, the device will still consume po wer from the power circuit. In view of Saving the Energy and reducing the unnecessary power consumption, it is strongly suggested to switch off or remove the DC-plug from the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE
separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.
Revision
User’s Manual for PLANET SIP PoE IP Phone: Model: VIP-2020PT Rev: 1.0 (2013, Aug) Part No. EM-VIP-2020PT_v1.0
Enterprise HD PoE IP Phone
Table of Contents
1 INTRODUCTION.............................................................................................................................. 7
1.1 FEATURES.................................................................................................................................. 10
1.2 APPLICATION............................................................................................................................. 13
1.3 PRODUCT SPECIFICATIONS......................................................................................................... 14
1.4 PHYSICAL SPECIFICATIONS AND PACKAGING..............................................................................18
1.5 KEYPAD ....................................................................................................................................20
1.6 ICON INTRODUCTION .................................................................................................................23
1.7 LED INTRODUCTION .................................................................................................................23
2 INITIAL CONNECTION AND LOGIN.........................................................................................25
3 BASIC FUNCTIONS......................................................................................................................27
3.1 MAKING A CALL........................................................................................................................27
3.1.1 Call Device .....................................................................................................................27
3.1.2 Call Methods.................................................................................................................. 27
3.2 ANSWERING A CALL ..................................................................................................................27
3.3 DND......................................................................................................................................... 28
3.4 CALL FORWARD........................................................................................................................ 28
3.5 CALL HOLD............................................................................................................................... 28
3.6 CALL WAITING.......................................................................................................................... 29
3.7 MUTE ........................................................................................................................................29
3.8 CALL TRANSFER........................................................................................................................29
3.9 3-WAY CONFERENCE CALL ........................................................................................................ 30
3.10 MULTIPLE-WAY C ALL .................................................................................................................30
4 ADVANCED FUNCTIONS...........................................................................................................31
4.1 CALL PICKUP............................................................................................................................. 31
4.2 JOINT CALL................................................................................................................................ 31
4.3 REDIAL / UN-REDIAL................................................................................................................. 31
4.4 CLICK TO DIAL ..........................................................................................................................32
4.5 CALL BACK ...............................................................................................................................32
4.6 AUTO ANSWER ..........................................................................................................................32
4.7 HOTLINE.................................................................................................................................... 32
4.8 APPLICATIONS........................................................................................................................... 32
4.8.1 SMS................................................................................................................................. 32
4.8.2 Memo ..............................................................................................................................33
4.8.3 Ping..................................................................................................................................33
4.8.4 Voice Mail.......................................................................................................................33
4.9 PROGRAMMABLE KEY CONFIGURATION ...................................................................................34
5 OTHER FUNCTIONS.................................................................................................................... 38
5.1 AUTO HANDDOWN ....................................................................................................................38
Enterprise HD PoE IP Phone
5.2 BAN ANONYMOUS CALL........................................................................................................... 38
5.3 DIAL PLAN ................................................................................................................................ 38
5.4 DIAL PEER................................................................................................................................. 38
5.5 AUTO REDIAL............................................................................................................................39
5.6 CALL COMPLETION.................................................................................................................... 39
5.7 RING FROM HEADSET ...............................................................................................................39
5.8 POWER LIGHT ...........................................................................................................................39
5.9 HIDE DTMF.............................................................................................................................. 39
5.10 BAN OUTGOING......................................................................................................................... 40
5.11 PRE DIAL................................................................................................................................... 40
5.12 PASSWORD DIAL........................................................................................................................ 40
5.13 ACTION URL & ACTIVE URI ....................................................................................................40
5.14 PUSH XML................................................................................................................................ 40
6 BASIC SETTINGS.........................................................................................................................41
6.1 KEYBOARD................................................................................................................................ 41
6.2 SCREEN SETTINGS.....................................................................................................................41
6.3 RING SETTINGS .........................................................................................................................41
6.4 VOICE VOLUME......................................................................................................................... 41
6.5 TIME & DATE............................................................................................................................ 42
6.6 GREETING WORDS ....................................................................................................................42
6.7 LANGUAGE................................................................................................................................ 42
7 ADVANCED SETTINGS...............................................................................................................43
7.1 ACCOUNTS ................................................................................................................................ 43
7.2 NETWORK .................................................................................................................................43
7.3 SECURITY.................................................................................................................................. 43
7.4 MAINTENANCE.......................................................................................................................... 43
7.5 FACTORY RESET........................................................................................................................ 43
8 WEB CONFIGURATION..............................................................................................................44
8.1 INTRODUCTION OF CONFIGURATION.......................................................................................... 44
8.1.1 Ways to configure.......................................................................................................... 44
8.1.2 Password Configuration............................................................................................... 44
8.2 SETTING VIA WEB BROWSER...................................................................................................... 44
8.3 CONFIGURATION VIA WEB ....................................................................................................... 45
8.3.1 BASIC.............................................................................................................................. 45
8.3.2 NETWORK.....................................................................................................................50
8.3.3 VOIP................................................................................................................................ 60
8.3.4 PHONE ........................................................................................................................... 74
8.3.5 FUNCTION KEY............................................................................................................ 86
8.3.6 MAINTENANCE............................................................................................................. 89
8.3.7 SECURITY .....................................................................................................................97
8.3.8 LOGOUT....................................................................................................................... 103
Enterprise HD PoE IP Phone
9 APPENDIX.................................................................................................................................... 104
9.1 DIGIT-CHARACTER MAP TABLE ...............................................................................................104
9.2 FREQUENTLY ASKED QUESTIONS LIST....................................................................................104
Enterprise HD PoE IP Phone

1 Introduction

Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost, PLANET now introduces the latest member of its IP Phone family, the VIP-2020PT enterprise-class 2-Line PoE IP Phone. It complies with IEEE 802.3af PoE interface for flexible deployment. The VIP-2020PT makes it simple for the enterprise featuring voice and data system or expanding voice system to new locations. It helps the company to save money on long distance calls; for example, the remote workers can dial in through a Unified VoIP Communication System just like an extension call but no long distance charge would occur. The VIP-2020PT also allows call to be transferred to anyone at any location within the voice system, which enables the enterprise to communicate more effectively and is helpful to streamline bu siness processes.
Enterprise HD PoE IP Phone
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the VI P-2020PT is able to broadl y interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with better multi-media exchange services.
Enhanced, Full-Featured
Business IP Phone
The VIP-2020PT is a full-featured enhanced business IP Phone that addresses the communication needs of the enterprises. It provides 2 voice lines and dual 10/100Mbp s Ethernet. Furthermore, the VIP-2020PT delivers user-friendly design containing a 128×48 Graphic LCD with white backlight, 2 Line keys and 4 soft keys. It support s 5 ext. consoles with each consi sting of 26 keys .
The VIP-2020PT supports all kinds of SIP based phone features including Call Waiting, Auto Answer, Music on Hold, Caller ID and Call Waiting ID, 3-Way Conferencing, Call Hold, Call Forwarding, Black List, DTMF Relay, In-Band, Out-of-Band (RFC 2833) and SIP INFO, among others. Besides office use, the VIP-2020PT is also the ideal solution for V oIP service of fered by
Internet Telephony Service Provider (ITSP).
Enterprise HD PoE IP Phone
Secure, High-Quality VoIP Communication
The VIP-2020PT supports SIP v2 for easy integration with general voice over IP system. It can also effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of Service), 802.1Q VLAN tagging, and IP TOS technology. Using voice and data VLAN can easily separate the data and voice and thus maintain the best quality.
Professional Application
The VIP-2020PT supports Busy Lamp Field (BLF) function that, via the lights on the phone, enables users to easily identify the status of other phones which connected to the same IP PBX, such as busy, idle, ringing, etc. The connected IP PBX must also support BLF feature. The BLF function is helpful for a receptionist on the front desk to route all incoming calls smoothly.
Enterprise HD PoE IP Phone

1.1 Features

¾ Highlights
Supports SIP 2.0 (RFC3261) Supports IAX2，IAX2 line call SIP supports 2 SIP lines. IEEE 802.3af Power over Ethernet compliant Supports multiple road call waiting in line Supports HD voice Supports SRTP and BLF
¾ Advantageous Applications
SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name of
server, Peer to Peer/ IP call
DTMF Relay: support inband, SIP info, RFC2833 9 kinds of ring types and 3 user-defined music rings Large dot matrix LCD display and soft keys make user easier to use Supports headset jack- RJ9 4 DSS Keys Supports 5 ext. consoles with each consisting of 26 keys Soft keys programmable; function keys programmable Multilanguage realizes localization
Enterprise HD PoE IP Phone
Echo cancellation: Supports G.168, and Hands-free can support 96ms, Hands-free
Speaker Phone
Supports Voice Gain Setting, VAD, CNG Full duplex hands-free speaker phone Hands-free headset ringing choice Voice codec setting for each SIP line
¾ SIP Applications
Call forward Transfer (blind/attended) Holding Waiting 3-way conference Paging and Intercom Call park Call pickup Join call Redial and click to dial Secondary dialing automatically Incoming calls /outgoing calls / missed calls. Each supports 100 records. Supports Phonebook 500 records Supports SMS and Speed Dial Supports XML phonebook / browser
¾ Call Control Features
Flexible dial map Hotline Empty calling no. Reject service Black list for reject authenticated call White list Limit cal Do not disturb Caller ID CLIR (reject the anonymous call) CLIP (make a call with anonymous) Dial without register
Enterprise HD PoE IP Phone
¾ Network Features
WAN/LAN: 10/100M Ethernet ports, supports Route and Bridge modes.  Supports bridge working as hub  Supports PPPoE for xDSL and PoE  Supports 802.1 VLAN (Voice VLAN / data VLAN)  Supports basic NAT and NAPT  NAT transverse: support STUN client  Supports DHCP client on WAN  Supports DHCP server on LAN  Supports main DNS and secondary DNS server.  Supports DNS Relay, SNTP Client, Firewall, open VPN  Supports VPN (L2TP) and DMZ  Network tools in telnet server: including ping, trace route, telnet client
¾ Maintenance and Management
Web, telnet and keypad management  Management with different account right  Upgrade firmware through POST mode and HTTP, FTP or TFTP  Supports DHCP option66 auto provisioning  Telnet remote management/upload/ download setting file  Safe mode provide reliability  Supports Auto Provisioning to upgrade firmware or configuration file with HTTPS  Supports TR-069(optional) and Syslog
Enterprise HD PoE IP Phone

1.2 Application

Enterprise IP PBX Deployment of VIP-2020PT
Enterprise HD PoE IP Phone

1.3 Product Specifications

Product
Hardware
VIP-2020PT Enterprise HD PoE IP Phone (2-Line)
Lines (Direct Numbers)
Display
Feature Keys
Physical Interfaces
Protocols and Standard
2-Line enterprise-class IP phone
75 x 28 mm 128X48 Graphic LCD with blue backlight
2 line keys include in 4 DSS keys 4 Soft Keys 12 dialing buttons (0~9, *, #) 12 fixed function buttons
Two 10/100BASE-T RJ-45 Ethernet ports (IEEE 802.3 / 802.3af Power over Ethernet compliant) Handset: RJ-9 connector Headset: RJ-9 connector RJ-11 EXT connector DC power jack: Built-in speakerphone and microphone
MAC Address (IEEE 802.3) IPv4 (RFC 791)
Data Networking
Address Resolution Protocol (ARP) DNS: A record (RFC 1706), SRV record (RFC 2782) Dynamic Host Configuration Protocol (DHCP) client (RFC 2131) Internet Control Message Protocol (ICMP) (RFC 792) TCP (RFC 793) User Datagram Protocol UDP (RFC 768) Real Time Protocol RTP (RFC 1889, 1890) Real Time Control Protocol (RTCP) (RFC 1889) Differentiated Services (DiffServ) (RFC 2475) Type of service (ToS) (RFC 791, 1349) VLAN tagging 802.1p Layer 2 quality of service (QoS)
Voice Gateway
Enterprise HD PoE IP Phone
Simple Network Time Protocol (SNTP) (RFC 2030) Backward compatible with RFC 2543 Session Timer (RFC 4028) SDP (RFC 2327) NAPTR for SIP URI Lookup (RFC 2915)
SIP version 2 (RFC 3261, 3262, 3263, 3264) SIP supported in NAT networks [including STUN (RFC 3489)] Message Waiting Indicator (RFC 3842) Voice algorithms:
- G.711 (A-law and μ-law)
- G.7231 high/low
- G.729a/b
- G.722.1
- G.726
Provisioning, Administration, and Maintenance
Features
Dual-Tone Multi-Frequency (DTMF), In-Band and Out-of-Band (RFC 2833) (SIP INFO) Voice Activity Detection (VAD) with Silence Suppression Adaptive Jitter Buffer Management Comfort Noise Generation Echo Cancellation Message
Integrated web server provides web-based administration and configuration Telephone keypad configuration via display menu/navigation Automated provisioning and upgrade via HTTPS, HTTP, TFTP User Authentication for configuratio n pages Local and Remote Syslog (RFC 3164) SNTP Time Synchronization TR069
Enterprise HD PoE IP Phone
Advantageous A pplications
Supports SIP 2.0 (RFC3261) Supports IAX2，IAX2 line call SIP supports 2 SIP lines. IEEE 802.3af Power over Ethernet (PoE) compliant Supports multiple road call waiting in line Supports HD voice Supports SRTP and BLF SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name of server, Peer to Peer/ IP call DTMF Relay: support inband, SIP info, RFC2833 9 kinds of ring types and 3 user-defined music rings Large dot matrix LCD display and soft keys make user easier to use Supports headset jack- RJ9 4 DSS Key Support 5 ext. consoles with each consisting of 26 keys Soft keys programmable; function keys programmable Multilanguage realizes localization Echo cancellation: Supports G.168, and Hands-free can support 96ms, Hands-free Speaker Phone Supports Voice Gain Setting, VAD, CNG Full duplex hands-free speaker phone
Hands-free headset ringing choice Voice codec setting for each SIP line
SIP Applications
Enterprise HD PoE IP Phone
Call forward Transfer (blind/attended) Holding Waiting 3-way conference Paging and Intercom Call park Call pickup Join call Redial and click to dial Secondary dialing automatically Incoming calls /outgoing calls / missed calls. Each supports 100 records. Support Phonebook 500 records Support SMS and Speed Dial
Call Control Features
Support XML phonebook/browser
Flexible dial map Hotline Empty calling no. Reject service Black list for reject authenticated call White list Limit cal Do not disturb Caller ID CLIR (reject the anonymous call) CLIP (make a call with anonymous) Dial without register
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