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VIP-1010PT
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PLANET VIP-1010PT User Manual

High Definition PoE IP Phone (1-Line)
VIP-1010PT
High Definition PoE IP Phone (1-Line)
VIP-1010PT
Copyright
Copyright (C) 2014 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed products of PLANET Technology . This User’ s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form by any means by electronic or mechanical including photoc opying, re cording , or info rmation st orag e and re triev al system s, for any purpose other than the purchaser's personal use, and without the prior written permission of PLANET Technology.
Disclaimer
PLANET T echnology does not warrant that the hardware will wo rk properly in all en vironments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality , performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update the information in this User’s Manual, and reserves the right to make improvements on this User’s Manual and/or on the products described in this User’s Manual at any time without notice.
If users find information in this manual that is incorrect, mislea ding, or incomplet e, we would appreciate their comments and suggestions.
CE Mark Warning
The is a class B device. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
High Definition PoE IP Phone (1-Line)
VIP-1010PT
Energy Saving Note of the Device
This power required device does not support standby mode operation. For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the device from the power circuit.
Without removing the DC-plug or switching off the device, the device will still consume power from the power circuit. In view of Saving the Energy and reducing the unnecessary power consumption, it is strongly suggested to switch off or remove the DC-plug from the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.
Revision
User’s Manual on PLANET SIP PoE IP Phone: Model: VIP-1010PT Rev: 1.0 (June, 2014) Part No. EM-VIP-1010PT_v1.0
High Definition PoE IP Phone (1-Line)
VIP-1010PT
Table of Contents
1 INTRODUCTION..................................................................................7
1.1 FEATURES........................................................................................9
1.2 APPLICATION ..................................................................................11
1.3 PRODUCT SPECIFICATIONS ..................................................................12
1.4 PHYSICAL SPECIFICATIONS AND PACKAGING ..............................................14
1.5 KEYPAD ........................................................................................ 15
2 INITIAL CONNECTION AND LOGIN...................................................19
3 LCD BASIC FUNCTIONS ....................................................................21
3.1 MAKING A CALL ...............................................................................21
3.1.1 Call Device.............................................................................21
3.1.2 Call Methods ..........................................................................21
3.2 ANSWERING A CALL...........................................................................21
3.3 MUTE........................................................................................... 22
3.4 CALL HOLD / RESUME FORWARD ...........................................................22
3.5 DND (DO NOT DISTURBED)................................................................ 22
3.6 CALL WAITING ................................................................................22
3.7 CALL FORWARD ...............................................................................23
3.8 CALL TRANSFER...............................................................................23
3.8.1 Blind Transfer.........................................................................23
3.8.2 Consultation Transfer...............................................................24
3.9 THREE-WAY CONFERENCE CALL..............................................................24
3.10 CALL PARK.................................................................................. 25
3.11 PICKUP ......................................................................................25
3.11.1 Specified Pickup...................................................................26
3.11.2 Group Pickup.......................................................................26
3.12 SPEED DIAL ................................................................................26
3.13 AUTO-REDIAL............................................................................... 27
3.14 HOT LINE....................................................................................27
3.15 INTERCOM ..................................................................................27
3.16 HOTDESKING...............................................................................28
3.16.1 Set the HotDesking Key ........................................................28
3.16.2 HotDesking Feature： ........................................................... 28
3.17 APPLICATION ............................................................................... 29
3.17.1 Text Messa ge ......................................................................29
3.17.2 Voice Message.....................................................................31
4 LCD ADVANCED SETTINGS................................................................33
4.1 BASIC SETTINGS..............................................................................33
4.1.1 Language .............................................................................. 33
High Definition PoE IP Phone (1-Line)
VIP-1010PT
4.1.2 Date & Time...........................................................................33
4.1.3 Backlight ............................................................................... 34
4.1.4 Password Setting ....................................................................34
4.2 SOUND SETTINGS.............................................................................34
4.2.1 Phone Volume ........................................................................34
4.2.2 Ring Tones............................................................................. 35
4.3 PHONE BOOK.................................................................................. 35
4.3.1 Local Phone Book....................................................................35
4.3.2 Add contacts manually.............................................................35
4.3.3 Add Contacts from All Calls History： ......................................... 36
4.3.4 Search Contacts .....................................................................36
4.3.5 Blacklists ...............................................................................36
4.3.6 Remote Phone Book ................................................................36
4.4 HISTORY MANAGEMENT ......................................................................37
4.5 SYSTEM CUSTOMIZATIONS .................................................................. 37
4.5.1 Programmable keys................................................................. 37
4.5.2 SIP Account management ........................................................38
4.6 BASIC NETWORK SETTINGS .................................................................38
4.6.1 DHCP Mode............................................................................ 38
4.6.2 Static IP Mode........................................................................ 39
4.6.3 PPPoE Mode ...........................................................................39
4.7 RESET TO FACTORY........................................................................... 39
4.8 REBOOT........................................................................................39
5 WEB CONFIGURATION......................................................................40
5.1 WAYS TO CONFIGURE......................................................................... 40
5.2 SETTING VIA WEB BROWSER.................................................................40
5.3 STATUS / BASIC ..............................................................................41
5.4 ACCOUNT / BASIC ............................................................................42
5.5 ACCOUNT->ADVANCED ...................................................................... 44
5.6 NETWORK / BASIC............................................................................47
5.7 NETWORK / ADVANCED ......................................................................48
5.8 PHONE/TIME/LANGUAGE..................................................................... 50
5.9 PHONE / PREFERENCE ........................................................................52
5.10 PHONE / CALL FEATURE...................................................................53
5.11 PHONE / VOICE ............................................................................56
5.12 PHONE/KEY/DISPLAY...................................................................... 58
5.13 PHONE / RING TONES ..................................................................... 59
5.14 PHONE / TONES............................................................................60
5.15 PHONE / DIAL PLAN ....................................................................... 61
5.16 PHONE –>ACTION URL................................................................... 63
5.17 PHONE BOOK->LOCAL PHONE BOOK.................................................... 65
5.18 PHONE BOOK->REMOTE PHONE BOOK..................................................66
High Definition PoE IP Phone (1-Line)
VIP-1010PT
5.19 PHONE BOOK->CALL LOG ................................................................67
5.20 PHONE BOOK->LDAP .................................................................... 68
5.21 PHONE BOOK->BROADSOFT ............................................................. 69
5.22 UPGRADE->BASIC.........................................................................70
5.23 UPGRADE->ADVANCED ...................................................................71
5.24 SECURITY->BASIC ........................................................................ 73
5.25 SECURITY->ADVANCED................................................................... 74
6 APPENDIX ........................................................................................75
6.1 DIGIT-CHARACTER MAP TABLE.............................................................. 75
6.2 FREQUENTLY ASKED QUESTIONS LIST ..................................................... 75
High Definition PoE IP Phone (1-Line)
VIP-1010PT

1 Introduction

Cost-effective, High-performance PoE VoI P Phone
To build high-performance VoIP communications at a low cost, PLANET has integrated high-definition voice into a cost-effective SIP phone. It complies with IEEE 802.3af PoE interface for flexible deployment. The VIP-1010PT makes it simple for the enterprise featuring voice and data system or expanding voice system to new locations. It helps the company to save money on long-distance calls; for example, the remote workers can dial in through a Unified VoIP Communication System just like an extension call but no long-distance call charge would occur . The VIP-1010PT also allows call to be transferred to anyone at any location within the voice system, which enables the enterprise to communicate more effectively and is helpful to streamline business processes.
High Definition PoE IP Phone (1-Line)
VIP-1010PT
High-quality HD VoIP Voice
The VIP-1010PT delivers HD voice (High-definition Voice) which is the next generation of voice quality for telephony audio, making the quality of voice better than that (toll quality) of the standard digital telephony and even close to that of a room conversation. HD voice is transmitted in the audio frequency range of 50 Hz to 7 kHz or higher over telephone lines, resulting in higher quality voice and clearer communication.
Standard Compliance
The VIP-1010PT supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration with general voice over IP system. The VIP-1010PT is able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with better multi-media exchange services.
High Definition PoE IP Phone (1-Line)
VIP-1010PT
Enhanced, Full-Featured Business IP Phone
The VIP-1010PT is a full-featured, enhanced business IP Phone that addresses the communication needs of the enterprises. It provides 1 voice line and dual 10/100Mbps Ethernet. Furthermore, the VIP-1010PT delivers user-friendly design containing a 132x64 graphic LCD with white backlight.
The VIP-1010PT supports all kinds of SIP-based phone features including LDAP, Call Waiting, Auto Answer, Music on Hold, Caller ID 3-way Conferencing, Call on Hold, Call Forwarding, Black List, DTMF Rela y, In-Band, Out-of-Band (RFC 2833) and SIP Info, among others. Besides office use, the VIP-1010PT is also the ideal solution for VoIP service offered by Internet Telephony Service Provider (ITSP).

1.1 Features

¾ Highlights
Supports SIP 2.0 (RFC3261) Supports 1 SIP voice line IEEE 802.3af Power over Ethernet compliant Supports HD voice LDAP/ TR-069 / SNMP
¾ Phone Features
1 line (supporting 1 SIP account) Supports call waiting, call forwarding, call transfer 3-way conferencing Call on hold, mute, auto-answer, redial Phonebook (500 groups), blacklist (100 groups), call logs (100 entries)
5 remote phone book URL supported Keypad Lock DND (Do Not Disturb)
High Definition PoE IP Phone (1-Line)
Volume adjustable, ring tones selectable Call Pickup/Group Call Pickup Speed Dial Intercom Daylight Saving Network Packet Capture Country Ringtone Signal Direct IP Call Auto Redial / Hot Desking Hotline / XML Browser / Action URL Multi-Languages: Default: English and Simple Chinese
¾ IP PPX Features
HD Voice
VIP-1010PT
Dial Plan SMS, Voicemail, MWI Message Notification Wideband Codec: G.722 Narrowband Codec: PCMA, PCMU, G.729, G.722, G723_53, G23_63,G726_32 VAD, CNG , Echo Canceller Full-Duplex Speakerphone
¾ Security Features
Supports HTTPS (SSL) Supports SRTP for Voice Data Encryption Supports Login for Administration SIP Over TLS
¾ Network Features
SIP V1(RFC2543), V2(RFC3261) Static IP/DHCP for IP configuration 3 DTMF modes: In-Band, RFC2833, SIP INFO HTTP/HTTPS Web Server for Management NTP for Auto Time Setting
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High Definition PoE IP Phone (1-Line)
¾ Administration Features
Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP Dial through IP PBX using Phone Number Dial through IP PBX using URL Address Configuration Managements with W eb, Keypad on the phone and Auto Provisioning SNMP TR069

1.2 Application

Enterprise IP PBX Deployment of VIP-1010PT
The VIP-1010PT is much easier to install and configure than the traditional phone system. Its low cost and high-definition voice quality give you value for money. Base on standard SIP 2.0, it is compatible with all the standard SIP-based servers.
VIP-1010PT
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High Definition PoE IP Phone (1-Line)

1.3 Product Specifications

VIP-1010PT
Product
Hardware
Lines (direct numbers)
Display
Feature Keys
Protocols and Standard
Data Networking
VIP-1010PT
1-line cost-effective IP phone
132 x 64 graphic LCD with blue backlight
4 Soft Keys 10 Programmable Keys
MAC Address (IEEE 802.3) IPv4 (RFC 791) Address Resolution Protocol (ARP) DNS: A record (RFC 1706), SRV record (RFC 2782) Dynamic Host Configuration Protocol (DHCP) client (RFC 2131) TCP (RFC 793) User Datagram Protocol UDP (RFC 768) Real-time Protocol RTP (RFC 1889, 1890) Real-time Control Protocol (RTCP) (RFC 1889)
Voice Gateway
Simple Network Time Protocol (SNTP) (RFC 2030) Backward compatible with RFC 2543 Session Timer (RFC 4028) SDP (RFC 2327)
SIP version 2 (RFC 3261, 3262, 3263, 3264) Message Waiting Indicator (RFC 3842) Voice algorithms:
- PCMA
- PCMU
- G.729
- G.722
- G723_53
- G23_63
- G726_32 Dual-tone Multi-frequency (DTMF), In-Band and Out-of-Band (RFC
2833) (SIP INFO) Voice Activity Detection (VAD) with Silence Suppression
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Features
High Definition PoE IP Phone (1-Line)
VIP-1010PT
Comfort Noise Generation Echo Cancellation Message
1 line (supporting 1 SIP account) Supports call waiting, call forwarding, call transfer 3-way conferencing Call on hold, mute, auto-answer, redial Phonebook (500 groups), blacklist (100 groups), call logs (100 entries) 5 Remote Phone Book URL supported LDAP DND (Do Not Disturb) Volume adjustable, ring tones selectable Call Pickup/Group Call Pickup
Phone Features
Speed Dial Intercom Daylight Saving Network Packet Capture Country Ringtone Signal Direct IP Call Auto Redial Hotline XML Browser Hot Desking Keypad Lock Action URL Multi-Languages: Default: English and Simple Chinese
HD Voice Dial Plan SMS, Voicemail, MWI Message Notification
IP PBX Features
Security Features
Wideband Codec: G.722 Narrowband Codec: PCMA, PCMU, G.729, G.722, G723_53, G23_63, G726_32 VAD, CNG, Echo Canceller Full-Duplex Speakerphone
Supports HTTPS (SSL)
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High Definition PoE IP Phone (1-Line)
VIP-1010PT
Supports SRTP for Voice Data Encryption Supports Login for Administration SIP Over TLS Dial without Register
SIP V1(RFC2543), V2(RFC3261) Static IP/DHCP for IP configuration
Network Features
Administration Features
Environments
Power Requirements Operating Temperature 0 ~ 40 degrees C
Operating Humidity 10 ~ 65% (non-condensing) Weight 651g (without box) / 920g (with box) Dimensions (W x D x H) 193 x 190 x 35 mm Emission CE, FCC
3 DTMF modes: In-Band, RFC2833, SIP INFO HTTP/HTTPS Web Server for Management NTP for Auto Time Setting
Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP Dial through IP PBX using Phone Number Dial through IP PBX using URL Address Configuration Managements with Web, Keypad on the phone and Auto Provisioning SNMP TR069
5V DC, 1.2A IEEE 802.3af
Connectors
Two 10/100BASE-T RJ-45 Ethernet ports Handset: RJ-9 connector Headset: RJ-9 connector DC power jack Built-in speakerphone and microphone
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High Definition PoE IP Phone (1-Line)
VIP-1010PT
1.4 Physical Specifications and Packaging
Physical Specifications
¾ Dimensions
Dimensions (L x W x H) Net Weight
BASIC PACKAGING
SIP IP Phone Unit Quick Installation Guide RJ-45 Cable x 1 Stand x 1
193 x 190 x 35 mm 651g (without box) / 920g (with box)

1.5 Keypad

¾ Keypad, LED, and Function Key Definitions
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High Definition PoE IP Phone (1-Line)
Keypad Description
Key Key Name Function Description
VIP-1010PT
Assists you in selecting an item that you want to process
Navigation
Soft Keys
1/2/3/4
Home
Book
Headset
Forward
Redial
under the menu by pressing the Up, Down, Right or Left key. Press the OK key to save. Key combination includes functions such as History/Favorites/Redial/CallReturn/HotDesking/DND/Menu/M SG/Status/Book/FWD/PickUp/Group PickUp/Intercom/Speed Dial/and so on.
Back to the Home page
View Local Phone Book/Blacklist/Remote Phone Book
Use the headset to call out or call in
Forward the call to the third party
View the Missed Calls, Incoming Calls and Dialed Calls.
Press this key in calling mode and you can hear the other side,
Mute
Volume -/+
Hands-free
but the other side cannot hear you. Turn down or turn up the volume by pressing the “-” key or the “+” key.
Make the phone into hands-free mode.
Digital
Input the phone number or DTMF.
Keyboard
Indicator
Blinking light indicates there is an incoming call.
light
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High Definition PoE IP Phone (1-Line)
Rear View and Panel Descriptions
VIP-1010PT
¾ Keypad Description
Port Port Name Description
Power Switch
Internet
PC
Handset
Headset
Input: 5V DC, 1.2A
10/100M Connect it to Network
10/100M Connect it to PC
Port type: RJ-9 connector
Port type: RJ-9 connector
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High Definition PoE IP Phone (1-Line)
Account and Status Display
Port Name Description
VIP-1010PT
Register success
Register failure Registering
Deactivated account
Auto answer No disturb Always forward Network disconnection Ring off Headset mode New voice message New text message Missed calls
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High Definition PoE IP Phone (1-Line)
VIP-1010PT

2 Initial Connection and Login

The package should contain the following items plus the VIP-1010PT. If any item is missing or damaged, please contact the seller immediately.
Quick Installation Guide Handset Handset Cord RJ-45 Cable Stand
Step 1. Handset Connection
Plug one end of the handset cord into the handset and the other end into the handset jack
Step 2. Connecting Power System
The VIP-1010PT can be powered either by its external AC/DC adapter or by connecting to an IEEE 802.3af/at PSE device such as 802.3af injector / hub or
802.3af/at POE switch. Once the VIP-1010PT is powered, the LCD screen will prompt for POST.
Note 1: This unit does not include the 5V/1.2A power adapter. Note 2: Only WAN supports POE.
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High Definition PoE IP Phone (1-Line)
VIP-1010PT
Step 3. Connecting Network
Step 4. Computer Network Setup
Set User computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1 where is being used for the phone by default). If User don’t know how to do this, please ask User network administrator. Connecting User PC to the VIP-1010PT PC port.
Step 5. Login Prompt
Use Web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in the address bar of Web browser). User’ll be prompted to input user name and password: admin and 123
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High Definition PoE IP Phone (1-Line)

3 LCD Basic Functions

3.1 Making a call

3.1.1 Call Device

User can make a phone call via the following methods：
VIP-1010PT
1. Pick up the handset,
2. Press the Hand-free key,
3. Press the Headset key if the heads et is connected to the Headset Port in advance.
The User can also dial the number first, and then choose the method user will use to speak to the other party.
icon will be shown on the idle screen.
icon will be shown on the idle screen.
icon will be shown on the idle screen.

3.1.2 Call Methods

User can press an available line key if there is more than one account, then
1. Dial the number user wants to call.
2. Press History soft key. Use the navigation keys to highlight user choice (press Left/Right key to choose Missed Calls, Incoming Calls and Outgoing Calls).
3. Press the Redial key twice to call the last number called or press Redial key to enter All Calls interface to choose the number to dial out.
4. Press the programmable keys which are set as speed dial keys. Then press the Send key or Dial soft key to make the call if necessary.

3.2 Answering a call

1. If user is not on another phone call, lift the handset to use, or press the Speaker key/Answer soft key to answer using the speak er phone, or press the Headset key to answer the headset.
2. If user is on another phone call, press the answer soft key to answer new
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High Definition PoE IP Phone (1-Line)
VIP-1010PT
incoming and hold the current talking. During the conversation, user can alternate between Headset, Handset and Hand-free by pressing the corresponding keys.
Note: The
will flash during the Incoming interface

3.3 Mute

User can press the Mute key to make the user NOT be he ard by the other part y,
but user can hear the other party. Icon Mute key again to recover.
will be shown on the LCD, and press the

3.4 Call Hold / Resume Forward

1. Press the Hold button or Hold soft key to put user active call on hold.
2. If there is only one call on hold, press the hold soft key to retrieve the call.
3. If there is more than one call on hold, press the line button, and the Up/Down button to highlight the call, and then press the Resume button to retrieve the call.

3.5 DND (Do Not Disturbed)

If user enables the DND mode, the phone will reject to answer all calls automatically and play busy tone; the UI will present missed calls at the same time.

3.6 Call Waiting

To conf igure Call Waiting via Phone interface:
1. Press Menu -->Features-->Call Waiting-->Enter, ;
2. Use the Left or Right key to activate or deactivate call waiting.
3. Then press the Save key to save the changes.
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High Definition PoE IP Phone (1-Line)
VIP-1010PT

3.7 Call Forward

User can set the static forward to transfer all the incoming calls to specified number; Also user can use dynamic forward to transfer all the incoming calls forward to the number inputted when the phone is ringing. Forward: Enable call forward feature; Options are as follows： z Always Forward: All the incoming calls will be transferred unconditionally to
specified number.
z Busy Forward: The incoming calls will be tr a nsferred to specified number when
the phone is busy.
z No Answer Forward: The incoming calls will be transferred to the specified
number when the ring tone is time out without answer.
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Forw ard-->Enter, or just press FWD key to enter Call Forward interface
2. There are 3 options: Alw
3. If user chooses one of them, enter the phone number user wants to forward to the receiving party. Press Save to save the changes.
.
ays, Busy, and No Answer.

3.8 Call Transfer

User can use the following two ways to transfer call to the other party：
z Blind Transfer: Transfer call directly to the other party without any negotiation. z Consultation Transfer: T r ansfer call to the other person in volved after t he other
person involved answers the incoming call and with consultation.

3.8.1 Blind Transfer

1. Press the Trans soft key during the talking;
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High Definition PoE IP Phone (1-Line)
VIP-1010PT
2. Enter the Tr ans number interface, and then input the number you will transfer to;
3. Press the FWD key or the Trans soft key to transfer the call to the number you want to transfer to;
4. Return to the Idle automatically ; Note: The UI will display Hold status interface when the number you wa nt to transfer to does not exist.

3.8.2 Consultation Transfer

1. Press the Trans soft key to enter the number you want to transfer to during the talking. Input the number you want to transfer to.
2. Press the O
3. Press the T the incoming call and with consultation handset to make or answer a call.
or press the Cancel soft key to cancel tr ansfer if you currently use handset
K key on the phone keyboard or the Dial key to make a call
rans soft key to finish transfer after the other person involved answers
. You can finish transfer via putting do wn the
.

3.9 Three-way conference call

User can use the Local conference feature to hold a 3-way conference by pressing the Conference soft key to invite the current talkin g line and the line on hold to attend the conference. The Local conference feature of IP phone VIP-1010PT can invite two parties at most to attend conference. The conference type of IP phone VIP-1010PT is Local conference with default.
1. Create talking with first party.
2. Press the New soft key to create a new talking.
3. Press the Back soft key of dial interface to hold talking with first party.
4. Input the number of the second party and press the OK key on the phone keyboard or the Dial key or the Send soft key to make a call. When the
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