PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred. Information in this
User’s Manual is subject to change without notice and does not represent a commitment on
the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be
contained in this User’s Manual. PLANET makes no commitment to update or keep current the
information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice. If
you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks by their respective
companies.
CE mark Warning
This is a class B device, in a domestic environment; this product may cause radio interferen ce,
in which case the user may be required to take adequate measures.
2
Internet Telephony Gateway
VGW-400 Series
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television recep tion, which ca n be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance (example-use only shielded interface cables when
connecting to computer or peripheral devices). Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s autho rity to operate the
equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
Following two conditions: (1) This device may not cause harmful interference, and (2) this
Device must accept any interference received, including interference that may cause
undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE
EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and
telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE)
The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommuni cations
Terminal Equipment and Satellite Earth Station Equipment) As of April 8, 2000.
3
Internet Telephony Gateway
VGW-400 Series
WEEE Caution
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for the Planet Product, please refer to the
following Website URL: http://www.planet.com.tw
Before contacting customer service, please take a moment to gather the following information:
• Internet Telephony Gateway System serial number and MAC address
• Any error messages that displayed when the problem occurred
• Any software running when the problem occurred
• Steps you too k to re solve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony Gateway
Model: VGW-400 Series
Rev: 1.0 (October, 2013)
Appendix A - Default Setting ....................................................................................... 77
Appendix B - Changing IP Address or forgotten admin password........................... 78
6
Internet Telephony Gateway
VGW-400 Series
Chapter 1 Introduction
Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost, PLANET now introduces the
latest member of its gateway family, the VGW-400 Series enterprise-class 4-port SIP VoIP
Gateway. The VGW-400 Series provides added flexibility during migration to Unified
Communications by supporting the traditional analog devices. These devices include analog
phones, fax machines, modems, voicemail systems, and speakerphones. It helps the
company to save money on long-distance calls; for example, the remote workers can dial in
through a Unified VoIP Communication System just like an extension call but no long-distance
call charge would occur. The VGW-400 Series also allows call to be transferred to anyone at
any location within the voice system, which enables the enterprise to communicate more
effectively and is helpful to streamline business processes.
Standard Compliance
The VGW-400 Series supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration
with general voice over IP system. The VGW-400 Series is able to broadly interoperate with
equipment provided by VoIP infrastructure providers, thus enabling them to provide their
customers with better multi-media exchange services.
7
Internet Telephony Gateway
VGW-400 Series
Enhanced, Full-Featured
The VGW-400 Series is a full-featured enhanced business SIP Gateway that addresses the
communication needs of the enterprises. It provides the FXO and FXS gateway with SIP
protocol IP device which allows connection with PSTN telephone line and with analog
telephone set to make or receive V oIP call over Internet or VPN network. This device is
suitable for office PABX to enable to have VoIP call without changing cabling, dial plan and
extension number.
The VGW-400 Series supports all kinds of SIP-based gateway features and multiple contact
filter functions, such as 4 SIP trunk accounts, both IPv6 and IPv4 protocols, flexible dial plan
and route plan features, and switch analog and VoIP signal to help both protocols to
communicate.
Business Gateway
Secure, High
It can effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS
-Quality VoIP Communication
8
Internet Telephony Gateway
VGW-400 Series
(Quality of Service), 802.1Q VLAN tagging, and IP TOS (Type of Service) technology. Using
voice and data VLAN can easily separate the data and voice, thus maintaining the best quality.
Supporting Caller ID
Both the FXS and FXO ports of the VGW-400 Series support caller ID function, help u ser
identify calling number easily and verify number. It also helps to block anonymous call by
filtering strange calls. The FXS port transmits Caller ID, while the FXO port receives Caller ID.
The Caller ID interoperates with analog phones, public switched telephone networks (PSTN)
and private branch exchanges (PBXs).
9
Internet Telephony Gateway
1.1 Features
¾ Highlights
Supports SIP 2.0 (RFC3261)
Supports IPv6 and IPv4 simultaneously
Up to 4 SIP service domains and Caller ID
Supports auto HTTP provision and fax feature
Flexible Routes Plan, Dial Plan and SIP Trunk
Life-line for emergency calls
¾ Internet Features
IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
VGW-400 Series
MAC clone setting
Vendor Class ID
DDNS ( Planet DDNS, Easy DDNS, DynDNS)
DNS client
Firewall
URL / IP / MAC / Port Filter
Port forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth priority setting
Supports peer to peer dialing
2-line FXO connects to PSTN line
2-line FXS connects to analog phone set or PABX.
Caller ID recognition DTMF (before/after 1st ring) and FSK (before 1st ring ), ETSI
and Bellcore
DTMF Caller ID start and stop BIT configurable
T.38 fax volume configuration
10
Internet Telephony Gateway
¾ FXO/FXS Line Configuration
Line ID / Line Phone number
Polarity Reversal detection or generation for call establish and billing
VoIP dial to FXO/PSTN Line: 1 stage dialing and 2 stage dialing
Outgoing SIP Caller ID selection
Caller ID detection mode by country selection
¾ Routing Plan
Prefix match and length
Priority / Cyclic / Simultaneous Ring
Programmable Hunting Cycle
VGW-400 Series
11
Internet Telephony Gateway
VGW-400 Series
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony Gateway system, VGW-400 Series.
This Quick Installation Guide will introduce how to finish the basic setting of connecting the
web management interface and the Internet. Open the box of the Internet Telephony Gateway
system and carefully unpack it. The box should contain the following items:
z VGW-400 Series x 1
z Quick Installation Guide x 1
z User’s Manual CD x 1
z Power Adapter x 1 (12V)
z RJ-45 x 1
If any of above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾ Dimensions
Dimension 175 × 32 ×126 mm
Net weight 500g (with package)
Front Panel of the VGW-400 Series
Rear Panel of the VGW-400 Series (VGW-402)
Rear Panel of the VGW-400 Series (VGW-400FS)
12
Internet Telephony Gateway
Rear Panel of the VGW-400 Series (VGW-400FO)
LED definitions
LED definitions
LEDFunction Description
VGW-400 Series
Power
Status
Proxy
WAN
LAN
Port 1 - 4
When the power adapter is connected, the LED will light up
green.
When system startup successfully, the LED will light up green.
When the gateway is registered successfully to a SIP Proxy, this
will light up green.
This LED lights up green when the gateway’s WAN port is
physically connected to the public internet. When data is
transmitted through this port, it will flash green.
This LED lights up green when the gateway’s LAN port is
physically connected to a local network (Refer to Rear Panel
section). When data is transmitted through this port, it will flash
green.
The status LED for FXO and FXS ports, these LED light up amber
orange when connected phone is engaged in a conversation
mode (FXO). It will flash amber orange when there is an
incoming call (FXS).
PortFunction Description
Reset
FXS Ports
Press and hold over 5 seconds to reload factory default setting,
this action will erase all existing settings configured on this
gateway.
The status LED for FXS port, it will light up amber orange when
the connected phone’s handset is lifted, or when the connected
13
Internet Telephony Gateway
phone is engaged in a conversation. It will flash amber orange
when there is an incoming call.
FXO Ports
LAN
WAN
DC 12V
The status LED for FXO port. When there is no PSTN line
connected, this LED becomes blinking to remind you. When
PSTN line is connected and no talking, the LED is OFF. When a
line is using, the LED becomes steady light up.
10/100 Base-T RJ-45 socket for LAN port, connects to PC for
management purpose.
10/100 Base-T RJ-45 socket for WAN port, connects to wide
area network.
The power socket, input AC 100V~240V; output DC12V, 2A
Button Action Description
VGW-400 Series
Reset
1.4 Specifications
Product
Hardware
WAN
LAN
Voice
Press less than 5 secs
Press over 5 secs
System reboot.
Reset to Factory Default
Please be reminded to reset to factory default. Uploaded music setting (on hold
music) and backup file will not be removed.
VGW-400 Series
1 x 10/100Mbps RJ-45 port
1 x 10/100Mbps RJ-45 port
4 x RJ-11 connection
(VGW-402: 2 x FXS, 2 x FXO)
(VGW-400FS: 4 x FXS)
Protocols and Standard
Data Networking
(VGW-400FO: 4 x FXO)
IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
MAC address (IEEE 802.3)
MAC clone setting
14
Internet Telephony Gateway
VGW-400 Series
Vendor Class ID
IP/ICMP/ARP/RARP/SNTP
Static IP
DHCP Client (RFC 2131), WAN port
DHCP Server, LAN port
NAT Server (RFC 1631)
PPPoE Client / DNS Client / TFTP Client
DDNS (Planet DDNS, Easy DDNS, DynDNS)
Firewall
URL / IP / MAC / Port Filter
Application Program Filter
Port Forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth priority
Step 1. Connect a computer to an LAN port on the VGW-400 Series. Your PC must set up to
the same domain as 192.168.0.X as the VGW-400 Series
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 6 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the VGW-400 Series: 192.168.0.1 into the URL
address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Default WAN IP
Default subnet mask
Default Gateway
Default PC IP
Default Login User Name
Default Login Password
172.16.0.1
255.255.255.0
172.16.0.254
192.168.0.1
admin
admin
Login page of the VGW-400 Series
20
Internet Telephony Gateway
For security reason, please change and memorize the new password after this first
setup.
2.2 Configuring the Network Setting
Step 1. Go to Device Setting → Network
VGW-400 Series
Network setting page
Step 2. Edit your WAN port IP information.
There are three types of IP Support. They are IPV4 Only, IPV4 / IPV6, IPV6 Only. There are
also three types of WAN port connection. They are Static IP, PPPoE (Point-to-Point Protocol
over Ethernet), DHCP. You can find detailed setting process in the user manual.
21
Internet Telephony Gateway
VGW-400 Series
Selection of IP Support / Network Connection Type
2.3 Changing IP Address or Forgotten Admin Password
To reset the IP address to the default IP Address “192.168.0.1” (WAN) or reset the login
password to default value. Press the reset button on the front panel for more than 5 seconds
After the device is rebooted, you can login the management WEB interface within the same
subnet of 192.168.0.xx.
Reset Button
After pressing the “Reset” button, all the system data will be reset to default; if
possible, back up the config file before resetting.
.
22
Internet Telephony Gateway
VGW-400 Series
Chapter 3 Device Setting
From this setting category, all devices related to parameters can be found here.
Network Configuration
3.1 Network Configuration
Parameter Descriptio
Setting:
z IP Support: IP stack to be supported (IPV6 and IPV4 or IPV6 or IPV4 only)
WAN Setting:
1 Network Type:
2 IP Address
3 Net mask
4 Default Gateway
DHCP Tag
5
(option 60)
DHCP Tag
6
(option 61)
n:
support “Fixed IP”; ”DHCP”; ”PPPoE”
IPV4 address
IPV4 network subnet mask
IPV4 Default gateway
Input Vendor class identifier or not.
Primary DNS Server IP network
Secondary DNS Server IP network
Enable VOIP VLAN or not. When enable VOIP VLAN, the W AN port
can be only accessed by VLAN. If it is required to manage the VGW
Series Gateway, Administrator can use LAN port to access this
gateway instead.
VLAN ID range to be used
Management
1
Mode
2 NAT mode
3 IP Address
4 Net mask
5 Bridge mode
This LAN port is used for management purpose, not used for
register to SIP Server or data/voice routing.
DHCP function on the LAN port. The LAN port functions as a DHCP
server, network devices connected to them will be assigned one IP
address according to DHCP server IP range. (Please refer to
command “NAT setting” on the left side commands how to define
DHCP IP address.)
IPV4 address
IPV4 network subnet mask
At this mode, both WAN and LAN ports are configured to
Switch/Hub features. LAN port access to WAN port directly.
DNS Setting:
1 DDNS
2 Domain Name
It support Planet DDNS, Easy DDNS, DynDNS or disable the
DDNS feature.
Input your Domain Name
24
Loading...
+ 54 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.