PLANET Technology does not warrant that the hardware will work properly in all environments and
applications, and makes no warranty and representation, either implied or expressed, with respect to
the quality, performance, merchantability, or fitness for a particular purpose. PLANET has made every
effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any inaccuracies or
omissions that may have occurred. Information in this User’s Manual is subject to change without
notice and does not represent a commitment on the part of PLANET. PLANET assumes no
responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no
commitment to update or keep current the information in this User’s Manual, and reserves the right to
make improvements in this User’s Manual and/or to the products described in this User’s Manual, at
any time without notice. If you find information in this manual that is incorrect, misleading, or incomplete,
we would appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous
hardware and software products by their trade names. In most, if not all cases, these designations are
claimed as trademarks or registered trademarks by their respective companies.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radi o interference, in whi ch
case the user may be required to take adequate measures.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance, for example, use only shielded interface cables when connecting to
computer or peripheral devices. Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment. This device
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication
terminal Equipment, and the mutual recognition of their conformity (R&TTE). The R&TTE Directive
repeals and replaces in the directive 98/13/EEC (Telecommunications Terminal Equipment and
Satellite Earth Station Equipment) as of April 8, 2000.
WEEE Caution
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
Safety
This equipment is designed with the utmost care for the safety of those who install and use it. However,
special attention must be paid to the dangers of electric shock and static electricity when working with
electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed
at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for Planet Products, please refer to the following
Website URL: http://www.planet.com.tw
Before contacting customer service, please take a moment to gather the following information:
• Internet Telephony Gateway System serial number and MAC address
• Any error messages that displayed when the problem occurred
• Any software running when the problem occurred
• Steps you too k to re solve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony Gateway
Model: VGW-400 Series
Rev: 1.1 (
4.5 IP Filter............................................................................................................................................38
4.6 MAC Filter......................................................................................................................................38
4.8 Port Filter ........................................................................................................................................39
4.9 Port Fwd..........................................................................................................................................39
Chapter 5 VoIP Setting...............................................................................................................40
5.3 T one.................................................................................................................................................42
12.2 Line Status.....................................................................................................................................76
Appendix A – Default Setting.....................................................................................................79
Appendix B - Changing IP Address or Forgotten Admin Password ......................................80
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
Chapter 1 Introduction
Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost, PLANET now introduces the latest
member of its gateway family, the VGW-400 enterprise-class 4-port SIP VoIP Gateway series. The
VGW-400 series provides added flexibility during migration to Unified Communications by supporting
the traditional analog devices. These devices include analog phones, fax machines, modems,
voicemail systems, and speakerphones. It helps the company to save money on long-dist ance calls; for
example, the remote workers can dial in through a Unified VoIP Communication System just like an
extension call but no long-distance call charge would occur. The VGW-400 series also allows call to be
transferred to anyone at any location within the voice system, which enables the enterprise to
communicate more effectively and is help f ul to streamline business processes.
Standard Compliance
The VGW-400 series supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration with
general voice over IP system. The VGW-400 series is able to broadly interoperate with equipment
provided by VoIP infrastructure providers, thus enabling them to provide their customers with better
multi-media exchange services.
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4-Port SIP Internet Telephony Gateway
Enhanced, Full-Featured Business Gateway
VGW-400 Series
The VGW-400 series is a full-featured enhanced business SIP Gateway that addresses the
communication needs of the enterprises. It provides the FXO and FXS gateway with SIP protocol IP
device which allows connection with PSTN telephone line and with analog telephone set to make or
receive VoIP call over Internet or VPN network. This device is suit able for office PABX to enable to have
VoIP call without changing cabling, dial plan and extension number.
The VGW-400 series supports all kinds of SIP-based gateway features and multiple contact filter
functions, such as 4 SIP trunk accounts, both IPv6 and IPv4 protocols, flexible dial plan and route plan
features, and switch analog and VoIP signal to help both protocols to communicate.
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
Secure, High-Quality VoIP Communication
It can effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of
Service), 802.1Q VLAN tagging, and IP TOS (Type of Service) technology. Using voice and data VLAN
can easily separate the data and voice, thus maintaining the best quality.
Supporting Caller ID
Both the FXS and FXO ports of the VGW-400 series support caller ID functio n, help user identify calling
number easily and verify number. It also helps to block anonymous call by filtering strange calls. The
FXS port transmits Caller ID, while the FXO port receives Caller ID. The Caller ID interoperates with
analog phones, public switched telephone networks (PSTN) and private branch exchanges (PBXs).
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4-Port SIP Internet Telephony Gateway
1.1 Features
¾ Highlights
Supports SIP 2.0 (RFC3261)
Supports IPv6 and IPv4 simultaneously
Up to 4 SIP service domains and Caller ID
Supports auto HTTP provision and fax feature
Flexible Routes Plan, Dial Plan and SIP Trunk
Life-line for emergency calls
¾ Internet Features
IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
VGW-400 Series
IPv6 only, IPv4 only or dual stack
MAC clone setting
Vendor Class ID
DDNS ( Planet DDNS, Easy DDNS, DynDNS)
DNS client
Firewall
URL / IP / MAC / Port Filter
Port forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth priority setting
Supports peer to peer dialing
2-line FXO connects to PSTN line
2-line FXS connects to analog phone set or PABX.
Caller ID recognition DTMF (before/after 1st ring) and FSK (before 1st ring ), ETSI and
Bellcore
DTMF Caller ID start and stop BIT configurable
T.38 fax volume configuration
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4-Port SIP Internet Telephony Gateway
¾ FXO/FXS Line Configuration
Line ID / Line Phone number
Polarity Reversal detection or generation for call establish and billing
VoIP dial to FXO/PSTN Line: 1 stage dialing and 2 stage dialing
Outgoing SIP Caller ID selection
Caller ID detection mode by country selection
¾ Routing Plan
Prefix match and length
Priority / Cyclic / Simultaneous Ring
Programmable Hunting Cycle
VGW-400 Series
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony Gateway system, the VGW-400 series. This
Quick Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony Gateway system and
carefully unpack it. The box should contain the following items:
z VGW-400 Series x 1
z Quick Installation Guide x 1
z User’s Manual CD x 1
z Power Adapter x 1 (12V)
z RJ-45 x 1
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾ Dimensions
Dimensions
Weight
175 x 32 x126 mm
550g
Front Panel of the VGW-400 Series
Rear Panel of the VGW-400 Series (VGW-402)
Rear Panel of the VGW-400 Series (VGW-400FS)
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4-Port SIP Internet Telephony Gateway
Rear Panel of the VGW-400 Series (VGW-400FO)
LED definitions
LEDFunction Description
VGW-400 Series
Power
Status
Proxy
WAN
LAN
Port 1 - 4
When the power adapter is connected, the LED will light up green.
When system startup successfully, the LED will light up green.
When the gateway is registered successfully to a SIP Proxy, this will
light up green.
This LED lights up green when the gateway’s WAN port is physically
connected to the public internet. When data is transmitted through
this port, it will flash green.
This LED lights up green when the gateway’s LAN port is physically
connected to a local network (Refer to Rear Panel section). When data
is transmitted through this port, it will flash green.
The status LED for FXO and FXS ports will light up amber orange when
connected phone is engaged in a conversation mode (FXO). It will
flash amber orange when there is an incoming call (FXS).
PortFunction Description
Reset
FXS Ports
FXO Ports
Press and hold over 5 seconds to reload factory default setting,
which will erase all existing settings configured on this gateway.
The status LED for FXS port, will light up amber orange when the
connected phone’s handset is lifted, or when the connected phone is
engaged in a conversation. It will flash amber orange when there
is an incoming call.
The status LED for FXO port will remind you that there is no PSTN
line connected. When PSTN line is connected and there is no
talking, the LED is OFF. When a line is using, the LED becomes
steadily light up.
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
LAN
WAN
DC 12V
10/100Base-TX RJ-45 socket for LAN port connects to PC for
management purposes.
10/100Base-TX RJ-45 socket for WAN port connects to wide area
network.
The power socket, input AC 100V~240V; output DC12V, 1.5A
Button Action Description
Reset
Press less than 5 secs
Press over 5 secs
System reboot
Reset to Factory Default
Please be reminded to reset to factory default. Uploaded music setting (on hold music) and
backup file will not be removed.
1.4 Specifications
Product
Hardware
WAN
LAN
Voice
Protocols and Standard
Data Networking
VGW-400 Series
1 x 10/100Mbps RJ-45 port
1 x 10/100Mbps RJ-45 port
4 x RJ-11 connection
(VGW-402: 2 x FXS, 2 x FXO)
(VGW-400FS: 4 x FXS)
(VGW-400FO: 4 x FXO)
IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
MAC address (IEEE 802.3)
MAC clone setting
Vendor Class ID
IP / ICMP / ARP / RARP / SNTP
Static IP
DHCP Client (RFC 2131), WAN port
DHCP Server, LAN port
NAT Server (RFC 1631)
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
PPPoE Client / DNS Client / TFTP Client
DDNS (Planet DDNS, Easy DDNS, DynDNS)
Firewall
URL / IP / MAC / Port Filter
Application Program Filter
Port Forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth
Step 1. Connect a computer to an LAN port on the VGW-400 series. Your PC must set up to the same
domain as 192.168.0.X as the VGW-400 series
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer (version 6
and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the VGW-400 series: 192.168.0.1 into the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click Login to
enter Web-based user interface.
(Default IP)
Default WAN IP
Default Subnet Mask
Default Gateway
Default LAN IP
Default Login User Name
Default Login Password
172.16.0.1
255.255.255.0
172.16.0.254
192.168.0.1
admin
admin
Login page of the VGW-400 series
For security reason, please change and memorize the new password after this first setup.
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4-Port SIP Internet Telephony Gateway
2.2 Configuring the Network Setting
Step 1. Go to Device Setting → Network
Network setting page
VGW-400 Series
Step 2. Edit your WAN port IP information.
There are three types of IP Support -- IPV4 Only, IPV4 / IPV6, IPV6 Only. There are also three types of
WAN port connection -- Static IP, PPPoE (Point-to-Point Protocol over Ethernet) and DHCP. You can
find detailed setting process in the user manual.
Selection of IP Support / Network Connection Type
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
2.3 Changing IP Address or Forgotten Admin Password
To reset the IP address to the default IP Address “192.168.0.1” (WAN) or reset the login password to
default value, press the reset button on the front panel for more than 5 seconds
rebooted, you can login the management WEB interface within the same subnet of 192.168.0.xx.
Reset Button
After pressing the “Reset” button, all the system data will be reset to default; if possible, back
up the config file before resetting.
. After the device is
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4-Port SIP Internet Telephony Gateway
VGW-400 Series
Chapter 3 Device Setting
From this setting category, all devices related to parameters can be found here.
Network Configuration
3.1 Network Configuration
Figure 2-1 network setting
Parameter Description:
Setting
WAN Setting:
:
z IP Support: IP st ack to be supported (IPV6 and IPV4 or IPV6 or IPV4 only)
IPV6 address
IPV6 default Gateway
IPV6 prefix length
Primary DNS Server IP network
Secondary DNS Server IP network
Enable VoIP VLAN or not. When enable VoIP VLAN, the WAN
port can be only accessed by VLAN. If it is required to manage
the VGW Gateway series, administrator can use LAN port to
access this gateway instead.
VLAN ID range to be used
This LAN port is used for management purposes, not used for
register to SIP Server or data/voice routing.
2 NAT Mode
3 IP Address
4 Net Mask
5 Bridge Mode
DNS Setting:
1 DDNS
2 Domain Name
DHCP function on the LAN port. The LAN port functions as a
DHCP server. Network devices connected to them will be
assigned one IP address according to DHCP server IP range.
(Please refer to the command of “NAT setting” on the left side for
how to define DHCP IP address.)
IPV4 address
IPV4 network subnet mask
In this mode, both WAN and LAN ports are configured to
Switch/Hub features. LAN port has access to WAN port directly.
It supports Planet DDNS, Easy DDNS and DynDNS or disables
the DDNS feature.
Input your domain name
3 User Name
4 Password
Input your user name
Input your password
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