Pitney Bowes W660, W680 User Manual
Notice
The use of this information by the recipient or others for purposes other
than the repair, adjustment or operation of Pitney Bowes equipment
may constitute an infringement of patent and/or other intellectual
property rights of Pitney Bowes or others. Pitney Bowes assumes no
responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney Bowes,
no license, either express or implied, under any Pitney Bowes or any third
party’s patent, copyright, or other intellectual property rights is granted
by providing this information.
SV60702C
Third edition, January, 2002.
©2002 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and usefulness of this
manual, however we can not assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes, Inc.
Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation.
NOTE: W660/W680
The similarity of the W660 and W680 printers allows their features and operation
to be documented together. The principle difference in these printers is that the
W680 is a color printer that uses both a black and color ink cartridge. The W660
only uses a black ink cartridge.
The photos and illustrations in this document are of the W680 printer, but representative of each printer.
Table of Contents
Chapter 1, W660/W680 Overview
Welcome to the W660/W680 .................................................... 1-2
Using This Guide ....................................................................... 1-2
System Requirements ................................................................ 1-3
Getting Help .............................................................................. 1-3
Online Help......................................................................... 1-3
Phone Support .................................................................... 1-4
Before You Call .................................................................... 1-4
The World Wide Web ......................................................... 1-4
Printer Options .......................................................................... 1-4
Ordering Supplies ...................................................................... 1-5
Chapter 2, Setting Up the W660/W680 Printer
Unpacking the Printer ............................................................... 2-2
Package Contents ................................................................ 2-3
Setting Up the W660/W680 ...................................................... 2-4
Choosing a Location for Your Printer ...................................... 2-5
Important Safety Notes ............................................................. 2-5
Assembling the W660/W680..................................................... 2-6
1. Attach the Wireframe to the Printer .............................. 2-7
2. Install the Sliding Fence .................................................. 2-8
3. Position the Output Stacker Tray ................................... 2-9
4. Connect the Parallel Cable or Serial Cable .................... 2-10
5. Connect the Power Cord ................................................ 2-12
6. Install the Ink Jet Cartridges (Color & Black) ............... 2-13
Removing the Ink Jet Cartridges ............................................... 2-15
Chapter 3, W660/W680 Basics
Printer Features.......................................................................... 3-2
Speed ................................................................................... 3-2
Print Qualities ..................................................................... 3-2
Internal Fonts...................................................................... 3-2
Font Size .............................................................................. 3-2
Material Thickness .............................................................. 3-3
Media Size ........................................................................... 3-3
Approved Media Types ....................................................... 3-3
Pitney Bowes W660/W680 Operator Guide i
Table of Contents
Setting Up a Job ......................................................................... 3-4
1. Set the Separator Gap ..................................................... 3-6
2. Center the Wireframe under the Material ..................... 3-9
3. Set the Feed Angle ........................................................... 3-10
4. Position the Sliding Fence .............................................. 3-11
5. Load Material .................................................................. 3-12
6. Adjust the Position of the Feed Ramp ........................... 3-13
7. Adjust the Media Thickness Lever ................................. 3-14
8. Adjust the Exit Rollers .................................................... 3-15
9. Print a Test Piece ............................................................. 3-16
Chapter 4, Using the W660/W680 With Your
Computer
Installing the Printer Driver ...................................................... 4-2
Selecting Printer Properties....................................................... 4-10
Using the Printer Properties Window ...................................... 4-11
Selecting the W660/W680 Printer from a Windows
Application .......................................................................... 4-25
Envelope Designer™.................................................................. 4-26
Chapter 5, Printer Maintenance
Preventive Maintenance ............................................................ 5-2
Cleaning ..................................................................................... 5-2
Print Quality Problems ............................................................. 5-2
Exit Rollers ................................................................................. 5-3
Sensor ......................................................................................... 5-3
Floor Assembly and Top Cover ................................................. 5-3
Chapter 6, Troubleshooting
Problems and Solutions ............................................................ 6-2
Feed Problems ..................................................................... 6-2
Print Quality Problems....................................................... 6-3
Interface Problems .............................................................. 6-4
Connector Diagram ............................................................ 6-5
Motor Problems .................................................................. 6-6
ii
Pitney Bowes W660/W680 Operator Guide
Table of Contents
Barcode Problems ............................................................... 6-6
Other Problems................................................................... 6-7
Appendix A, Control Panel Menus
Using the Control Panel ............................................................ A-2
Using the Menus ........................................................................ A-3
Using the Main Menu ................................................................ A-5
Main Menu Diagram................................................................. A-6
1. Address Layout ................................................................ A-7
2. Print Quality ................................................................... A-10
3. Font Selection.................................................................. A-12
4. Barcode ............................................................................ A-14
5. Address Recovery ............................................................ A-16
6. Clear Counter.................................................................. A-18
7. Job Settings...................................................................... A-18
Using the Setup Menu ............................................................... A-20
Setup Menu Diagram ................................................................ A-21
1. Heavy Media Mode ......................................................... A-22
2. Test Print Head................................................................ A-22
3. Purge Print Head ............................................................ A-23
4. Lines Per Address ............................................................ A-23
5. Communications ............................................................ A-24
6. Hex Dump Mode ............................................................ A-26
7. Language.......................................................................... A-28
8. Envelope Feed Delay ....................................................... A-30
9. Auto Envelope Eject ........................................................ A-30
10. ROM Revision Number ................................................ A-31
Appendix B, Specifications
W660/W680 Specifications ....................................................... B-1
Index
Index to the Contents of this Manual....................................... i-1
Pitney Bowes W660/W680 Operator Guide iii
Chapter
1
The W660/W680
Printer Overview
The Pitney Bowes W660/W680
is a versatile, easy-to-use desktop printer designed for addressing applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using
your W660/W680.
In this chapter:
Welcome to the W660/W680 Ink Jet
Printer ................................................. 1-2
Using This Guide............................... 1-2
System Requirements .................... 1-3
Getting Help ......................................1-3
Printer Options ................................. 1-4
Ordering Supplies .............................1-4
1 • W660/W680 Printer - Overview
Welcome to the W660/ W680 Ink Jet Printer
Using This Guide
The Pitney Bowes W660/W680 ink jet printer is a desktop printer
used to print addresses, graphics and other information, in color
(W680), on a wide range of material of various sizes, construction and composition. With the W660/W680 you can define the
font, placement, print quality and bar code characteristics for
your addresses.
This Operator Guide shows you how to:
• Set up the W660/W680 printer
• Connect it to your computer
• Define your envelope layout
• Print a test mail piece
• Send a mail job to the printer from your computer
application.
Refer to this guide for information about printer setup, operation
and troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction
Contains an overview of the W660/W680 Operator Guide,
information about ordering supplies and a list of help resources.
Chapter 2, Setting Up the the printer.
Contains instructions for assembling your printer.
Chapter 3, Printer Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the Printer With Your Computer
Contains instructions for installing the printer driver, selecting
the printer from your software program and sending a mail job
from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning properly.
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
1-2 Pitney Bowes W660/W680 Operator Guide
W660/W680 Printer - Overview • 1
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options available on
the W660/W680 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your printer will
run at its best when your material conforms to our specifications.
System Requirements
Getting Help
In order to operate the W660/W680 with your computer, your
system must meet the following requirements:
CPU 80486 or Pentium recommended
8 MB RAM recommended; 16 MB
or more preferred
Operating System Windows 95/98/2000/NT/ME
Parallel Cable A parallel cable is supplied with your
printer. If you choose to use another
cable, make sure it isn't any longer than
10 feet.
Or Serial Cable To use the serial port, a serial cable of no
more than 15 feet in length is required.
As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want additional information about printer operation. Pitney Bowes provides several information resources.
Online Help
The W660/W680 Print Driver has a built-in help system. To get
to the driver, click on Properties from Windows print dialog box.
Right- click on items in question for the "What's This" Help
button.
If you're using Pitney Bowes programs such as Envelope Designer™ or SmartMailer™, press the F1 key while you're using the
program to display information about the open screen. Select the
Help menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.
Pitney Bowes W660/W680 Operator Guide 1-3
1 • W660/W680 Printer - Overview
Getting Help
(continued)
Phone Support
If you need technical support, call the Pitney Bowes National
Diagnostic Center at:
(800) 253-6565
Before You Call...
Please see Chapter 6, Troubleshooting, for a description of
common problems and their solutions. If you need to call, please
have the following information at hand:
• Product name: W660/W680.
• Serial number: See back of unit.
• Nature of problem: What happens and when does it
happen?
• The steps you've already taken to solve the problem and
the results.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com
You'll find the latest information about our products and services
as well as answers to frequently asked technical questions.
Printer Options
1-4 Pitney Bowes W660/W680 Operator Guide
Pitney Bowes offers several very useful options for your W660/
W680:
• Envelope Designer™ lets you create a professional
looking envelope in a matter of seconds—you don't have
to bother with the print driver or make manual settings.
• The W853 Ink Dryer helps to eliminate smudging on
difficult materials like glossy stock.
• The W760 Power Stacker holds up to 300 #10 envelopes.
It helps maintain a neat stack in ZIP Code order when
you run long jobs.
• SmartMailer software refines and presorts mailing list
entries to enable faster mail delivery at the lowest possible rates.
W660/W680 Printer - Overview • 1
Ordering Supplies
You can order supplies for your W660/W680 printer directly
through the Pitney Bowes Supply Line. To place an order, call:
(800) 243-7824
The following supplies are available for your W660/W680
printer:
• Single Black Ink Cartridge (order number 711-1)
• Single Color Ink Cartridge (W680 only) (order number
660-5)
• 4 Pack of Black Ink Cartridges (order number 660-9)
Pitney Bowes W660/W680 Operator Guide 1-5
1 • W660/W680 Printer - Overview
1-6 Pitney Bowes W660/W680 Operator Guide
Chapter
2
Setting Up the
W660/W680
Printer
This chapter explains how to
unpack, assemble and connect
your new printer.
In this chapter:
Unpacking the Printer ..................... 2-2
Package Contents ............................ 2-3
Setting Up the W660/W680 .......2-4
Choosing a Location ....................... 2-5
Important Safety Notes ................ 2-5
Assembling the W660/W680 ..... 2-6
Attaching the Wire Frame .............. 2-7
Installing the Fence ........................ 2-8
Positioning the
Output Stacker ............................... 2-9
Connecting the Parallel or
Serial Cable ..................................... 2-10
Connecting the Power Cord .......... 2-12
Installing the Ink Jet Cartridge .. 2-13
Removing the Ink Jet Cartridge .. 2-15
2 • Setting Up the W660/W680 Printer
Unpacking the Printer
As you remove the W660/W680 contents from the box, check the
parts against the list on the opposite page.
1
2
3 4
(Shipped Assembled)
7
65
2-2 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Unpacking the
Printer
Package Contents
1. W660 or W80 Printer
2. Output Stacker
3. Wire Frame with Feed Ramp, Washer and Retaining
Knob (Input Material Stacker assembled)
4. Long Sliding Fence
5. Power Cord
6. Short Sliding Fence
7. Parallel Cable
Not Shown:
• Printer Driver Software (SAPS)
• Ink Jet Cartridges (Color - W680 only, and Black -
both models)
• Quick Setup Instructions
• Printer Operating Guide
• Operator Training Guide
• PostNet Certificate
• Installation Quality Report
• Operator Safety Tip Card
Pitney Bowes W660/W680 Operator Guide 2-3
2 • Setting Up the W660/W680 Printer
Setting Up the W660/W680
The assembled printer should look like the picture below. The
parts you have to put together are identified.
Wireframe
Input Stacker
Feed Ramp
and Lock Knob
Sliding
Fence
Output Stacker
Refer to this picture as you set up your printer. Follow the steps
on pages 2-7 through 2-15. The following product orientation
will be useful in performing these steps:
Front is the area of the printer housing the LCD.
Rear is the area of the printer with the cable interface panel.
Left side is the input area of the printer.
Right side is the output area of the printer.
2-4 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Choosing a Location for Your Printer
Important Safety Notes
Follow these guidelines and safety precautions when selecting a
location for your printer.
• Place the printer on a table or other stable, level surface
within the cable's length (Parallel 10 feet max. - Serial 15
feet max.) of your computer.
• Allow for adequate space. The W660/W680 is 14.7 inches
high, 16.2 inches wide and 21.7 inches deep, without the
wire frame input stacker.
• Allow for adequate ventilation around the base and rear
of the printer.
• Protect the printer from heat, dust and moisture. Avoid
placing the printer in direct sunlight.
• To protect against electric shock, plug the machine into a
properly grounded wall outlet. DO NOT use an adapter
plug. Use of an adapter could compromise the ground
and cause a possible shock hazard or damage to the
equipment in the event of a short circuit.
• DO NOT remove the ground pin from the line cord.
• Avoid using outlets controlled by wall switches. Someone
could accidently shut your printer off.
• The power cord wall plug is the primary means of
disconnecting the machine from the AC power. The wall
outlet should be near the machine and easily accessible.
• DO NOT route the power cord over sharp edges or trap
it between pieces of furniture.
• Insure that there is no strain on the power cord where it
passes between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruction.
Pitney Bowes W660/W680 Operator Guide 2-5
2 • Setting Up the W660/W680 Printer
Important
Safety Notes
Assembling the W660/W680
• Do not remove covers. The machine covers serve to
enclose hazardous parts. If the machine has been
dropped or has otherwise had the covers stressed in any
way, report it to your Pitney Bowes Customer Service
Representative.• Keep fingers, loose clothing, jewelry and
long hair away from the moving parts.
• To reduce the risk of fire and/or electrical shock, do not
attempt to disassemble this machine. If service is required, contact your Pitney Bowes Customer Service
Representative.
• Use only Pitney Bowes approved supplied ink cartridges
and cleaners. Read all instructions before attempting to
operate the equipment.
In addition, follow any specific occupational safety and health
standards for your workplace or area.
Once you've placed the printer in a suitable location, assemble
the printer components in the following order:
NOTE: Do not plug the printer into the power source until
you've completed steps 1-4.
1. Install the wireframe input stacker (page 2-7).
2. Install the sliding fence (page 2-8).
3. Position the output stacker (page 2-9).
4. Connect the parallel or serial cable (page 2-10).*
5. Attach the power cord and turn the printer ON (page
2-11).
6. Install the ink jet cartridges (page 2-13).
Instructions for installing each of these components start on
the next page.
* Requires use of a small flat-head screwdriver.
2-6 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Assembling the
W660/W680
(continued)
1. Attach the Wire Frame to the Printer.
1. Hook the bottom edge of the wire frame under the tabs
in the frame slide.
2. Rotate the wire frame and insert the curved metal bar on
the bottom of the frame into the height adjustment slot.
See photos below.
Tabs
Height
Adjustment
Slot
Curved
metal Bar
3. Adjust the height of the wireframe so it's positioned at
about a 45 degree angle. Turn the lock knob on the side
of the slide clockwise to hold the wireframe in position.
Wire
Frame
Bottom
Edge
Lock
Lever
Lock
Knob
You can adjust both the height and side-to-side position
of the wireframe to accommodate the size and type of
the material you're running. We talk about this in the
next chapter.
Pitney Bowes W660/W680 Operator Guide 2-7
2 • Setting Up the W660/W680 Printer
Assembling the
W660/W680
(continued)
2. Install the Sliding Fence
The W660/W680 has two fences—a long one and a short one.
Use the short fence when printing material smaller than a #10
envelope. Use the long fence for larger material.
Slide the square edge of the sliding fence into the slots on the
frame slide as shown below. The fence fits snugly in the slots to
ensure accurate positioning during operation. The next chapter
explains how to set the fence to the width of the material you're
running.
Sliding Fence
in Position
2-8 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Assembling the
W660/W680
(continued)
3. Position the Output Stacker Tray
Printed material is deposited in the output stacker tray. The tray
can stack up to 150 #10 envelopes. Slide it under the output area
of the printer as shown below, then center it on the output area.
Right to left placement of the tray varies with the size of the
media being printed.
Output Stacker
Tra y
Pitney Bowes W660/W680 Operator Guide 2-9
2 • Setting Up the W660/W680 Printer
Connecting the
W660/W680
to Your
Computer
4. Connecting the Parallel Cable or Serial Cable
Use the parallel cable supplied to connect the W660/W680 to
your computer, or use an approved serial cable.
Each end of the parallel cable has a connector. One end is labelled
“Printer” and the other is labelled “Computer.”
1. To connect the Parallel Cable to the printer, align the end
of the cable connector labelled “Printer” with the parallel
port on the interface panel at the rear of the printer. (See
the figure below.) Push the cable connector into the port.
Serial Port
Parallel Port
Power Switch
Power Receptacle
2-10 Pitney Bowes W660/W680 Operator Guide
Fuse
Setting Up the W660/W680 Printer • 2
2. Secure the connector by snapping the two wire clips over
the corresponding tabs on the connector, as shown in the
figure below.
3. Align the end of the cable connector labelled “Computer”
with the printer port on your computer, then push the
cable connector into the port. Secure the connection by
tightening the screws on either side of the connector.
4. To connect a Serial Cable to the printer, align the 25 pin
male connector end of the cable with the serial port on
the left side of the printer's interface. Attach the cable to
the printer and the computer's hex jack screws using the
thumb screws in the connectors.
5. Initialize the W660/W680's communication port by
sending data to either the parallel or serial port. When
the serial interface is used, the W660/W680 Communications menu settings must be configured to match the
computer settings. Configure the computer to use either
the XON/XOFF or DTR handshaking settings to communicate with the W660/W680. Use the following sub
menus to change the W660/W680 serial communications: A. Baud Rate, B. Parity, C. Word Length and D.
Line Termination.
Pitney Bowes W660/W680 Operator Guide 2-11
2 • Setting Up the W660/W680 Printer
Connecting to Po w e r
Turning On the W660/W680
5. Connect the Power Cord
1. Connect the female end of the power cord to the power
receptacle in the interface panel. Refer to the figure on
page 2-10.
2. Plug the male end of the power cord into a grounded
outlet. Please review the safety information on pages
2-9 and 2-10.
Once you've connected the cable, press the printer’s power switch
to the “|” (ON) position. The switch is located next to the power
cord receptacle.
When you turn the printer on:
• The LCD menu shows the "STARTUP" and "INITIALIZING" screens.
• After the print head carriage moves to the right and
parks in the maintenance station, the LCD shows the
"ON LINE" screen.
2-12 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Installing and Removing the Ink Jet Cartridges
6. Install the Ink Jet Cartridges (Color & Black).
The printer uses Ink Jet Cartridges for printing. You must install a
black only cartridge (W660), or a black and a color cartridge
(W680), before you can print. To begin:
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge+ key on the control panel to move
the carriage to the middle of the printer.
4. Remove the color (W680 only) or black cartridge (both
models) from its shipping container by peeling the top
cover off. Be careful not to touch the copper ribbon.
WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty
cartridges immediately.
5. Gently remove the tape covering the ink nozzles on the
print cartridge. Be careful not to touch the copper nozzles.
6. Gently insert the cartridge (color to the right, black to
the left) into the carriage at approximately a 20 degree
angle with copper strip to the bottom and in first. Press
down on the cartridge until it is seated.
Note: The print
cartridge photos in
this section are of
the W680 printer.
The W660 has only
one cartridge.
Pitney Bowes W660/W680 Operator Guide 2-13
2 • Setting Up the W660/W680 Printer
Installing and
Removing the
Ink Jet
Cartridges
(continued)
7. Push the cartridge forward (away from you) until it
snaps in place.
8. Close the Transport Door.
9. The prompt asks about resetting the ink level. Select
"YES" if you have installed a new cartridge. Otherwise,
select "NO".
10. Press Enter. The display returns to the "OFF LINE"
screen.
Note: The print cartridge photos in this section are of the W680
printer. The W660 has only one cartridge.
2-14 Pitney Bowes W660/W680 Operator Guide
Setting Up the W660/W680 Printer • 2
Installing and
Removing the
Ink Jet
Cartridges
(continued)
Removing the Ink Jet Cartridges
To remove or replace the ink jet cartridges, follow these steps:
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge key on the control panel.
This moves the carriage to the middle of the printer.
4. To remove the ink jet cartridge (color or black), place
your thumb on the grooved surface and press down until
it pops loose.
5. Lift the print cartridge out of the cradle.
Pitney Bowes W660/W680 Operator Guide 2-15
2 • Setting Up the W660/W680 Printer
2-16 Pitney Bowes W660/W680 Operator Guide
Chapter
3
W660/W680
Basics
In this chapter you'll learn
about key features of the
W660/W680 printer and how
to adjust it to meet the requirements of your print jobs.
In this chapter:
Printer Features ...............................3-2
Set Up the Job ................................ 3-4
Set the Separator Gap ................. 3-6
Center the Wireform....................... 3-9
Set the Feed Angle ........................ 3-10
Position the Feed Fence ................. 3-11
Load Materials ............................... 3-12
Adjust Feed Ramp ......................... 3-13
Adjust Media Thickness Lever .... 3-14
Adjust Upper Exit Rollers ............ 3-15
Print a Test Piece ...........................3-16
3 • W660/W680 Basics
Printer Features
The W660/W680 has the following features:
Speed (pieces per hour): 9000 # 10 envelopes, 3 lines,
10 pt, Black
Print Qualities Draft, Letter, Executive
Internal Fonts: 13 (14 including Code 39
Barcode)
Optional Font Card
Font Point Size: 4 to 30
Material Thickness: 0.003" to .118"
Speed
Printer speed refers to the number of pieces of mail that can be
processed in an hour. The W660/W680 can process 9000 number
10 envelopes per hour, depending on the address content and
configuration. Printer speed depends on the number of characters per line, the number of lines, character size, font, interface,
barcode, material size and graphics.
Print Qualities
The printer has three selectable print qualities: Draft (fastest
speed), Letter (medium speed) and Executive (slowest speed).
Internal Fonts
A font is a set of characters (letters, numbers and symbols) that
use the same typeface. The W660/W680 has thirteen (plus Code
39 barcode) different typefaces: Courier, Sans Serif, Roman, OCR
A, Quincy, Springer, Hancock, Alpine, Baxter, Marina, Stencil,
Windmill, and Silicon. You can select these fonts from the printer
control panel menus.
If you set up a print job from your computer, you can use any
font that is available from your software application.
Font Size
Font size refers to the size of each typeface. The W660/W680 uses
from 4 to 30 point size for internal or downloaded fonts.
3-2 Pitney Bowes W660/W680 Operator Guide
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