We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment
and material specifi cations as well as performance features are
subject to change without notice. Your digital mailing system may not
have some of the features described in this book. Available features
vary, depending on the model of your mailing system, installed options, system software level, and how your system is set up.
E-Z Seal, Postage By Phone, Purchase Power, and PC Meter Connect are trademarks or registered trademarks of Pitney Bowes Inc.
EN ER GY STAR is a registered trademark of the United States Environmental Pro tec tion Agency. USPS is a registered trademark of the
United States Postal Service. Windows is a trademark of Microsoft
Corporation.
i
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifi cations to this equipment not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
A shielded USB cable be must used with this equipment to ensure
compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the P700/P7L1 Modem
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the back of this equipment is
a label that contains, among other information, a product identifi er in
the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment is designed to be connected to a Facility Interface
Code 02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part
68 rules and requirements adopted by the ACTA.
ii
The ringer equivalence number (REN) is used to determine the
number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed fi ve (5.0). To be certain of the
number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company. The REN for
this product is part of the product identifi er that has the format US:
AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point (for example 03 is a REN of 0.3).
If this mailing machine causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to fi le a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of
the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifi cations to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact Pitney
Bowes (see page v) for phone contact for repair or warranty informa-
tion. If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment
until the problem is resolved. This equipment is not intended to be
repaired by the customer (user).
Connection to party-line service is subject to state tariffs. Contact the
state public utility commission, public service commission, or corporation commission for information.
If the installation site has specially wired alarm equipment connected
to the telephone line, ensure the installation of this mailing machine
does not disable the alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company
or a qualifi ed installer.
iii
For California Customers Only
The battery in this product contains perchlorate material. California
requires perchlorate containing products to be accompanied by the
following notice: Perchlorate Material - special handling may apply,
Go to: www.dtsc.ca.gov/hazardouswaste/perchlorate
Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. Failed units will be withdrawn
by Pitney Bowes service engineers and returned to the U.S. Service
Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-
0700.
iv
Pitney Bowes Contact List
Machine Identification
Product Name: DM100i Digital Mailing System
Model Number: P700
OR
Product Name: DM200L Digital Mailing System
Model Number: P7L1
Resources
For support information:
DM100i: www.pitneyworks.com/DM100/
DM200L: www.pitneyworks.com/DM200/
To order PB supplies and accessories, go to:
www.pb.com and click on Supplies
OR
order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM E.T.)
To view a list of your equipment, pay invoices online, or you have
questions about your Postage-by-Phone account go to:
www.pb.com and click on My Account
For questions about your account or the product, call the Pitney
Bowes Customer Care Center at 1-800-522-0020.
To contact the United Stated Postal Service
www.USPS.com
®
(USPS), visit:
v
This page was put in as a placeholder only. This allows you to print this
entire guide in a duplex (double-sided) mode while keeping the proper
page positions.
vi
Table of Contents
1 • Introduction
What's in this Guide ................................................................. 1-1
About Your Digital Mailing System ........................................... 1-2
Postal Requirements ................................................................ 1-3
Sections of the Meter Stamp .................................................... 1-4
What is IntelliLink™? ............................................................... 1-4
About PC Meter Connect™ ...................................................... 1-5
Other Sources of Information ................................................... 1-5
Appendix A • How to Enter Text
Appendix B • Glossary
Index
SV62214 Rev. A
xi
Table of Contents
This page was put in as a placeholder only. This allows you to print this
entire guide in a duplex (double-sided) mode while keeping the proper
page positions.
xii
SV62214 Rev. A
1 • Introduction
What's in this Guide
SectionDescription
Chapter 1
Introduction
Chapter 2
Getting to Know
Your System
Chapter 3
Running Mail
Chapter 4
Printing Options
Chapter 5
Normal and
Custom Presets
Chapter 6
Adding Postage
/Connecting to
Data Center
Chapter 7
System Options
Chapter 8
Departmental
Accounting
Chapter 9
Reports
Chapter 10
Maintenance
Chapter 11
Troubleshooting
Chapter 12
Supplies and
Options
Appendix A
How to Enter
Text
Appendix B
Glossary
IndexHelps you quickly locate topics within the book
Describes the key features of your mail ing system and
pro vides material and equipment spec i fi ca tions. It also
includes important safety notes.
Explains the purpose and shows the lo ca tion of each
control and ma chine feature. Please read this sec tion
carefully. It pro vides a foun da tion for the instructions in
later sections of this book.
Explains how to process mail. The op er a tions cov ered
here are the ones you'll use most often.
Explains your printing options for incoming and outgoing
mail.
Explains the Normal and Custom Presets feature for
saving commonly-used settings on your machine
Explains how to connect your system to the Pitney
Bowes Data Center so you can add postage and download the latest postal rates and software to your meter
Provides step-by-step instructions for cus tom iz ing sys tem operation to suit your own needs
Provides instructions for setting up the op tion al accounting feature.
Provides you with a description of reports you can print
on your system
Explains how to check print quality and take care of the
ink cartridge and moistener.
Explains how to fix common problems and tells you
what error messages mean.
Lists the supplies available for your mailing system and
explains how to order them. It also describes options that
add to the ver sa til i ty of your mailing system and enhances
the pro duc tiv i ty of your mailroom.
Explains how you enter text for postal codes, presets
and special characters.
Explains terms unique to the world of mail ing
1-1
SV62214 Rev. A
1 • Introduction
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint
®
• ENERGY STAR
helps preserve the environment
• Large, easy-to-read display shows system status and prompts
you through setup operations
• Semi-automatic envelope feeding, transport, and auto-eject
• Automatic date advance
• Keyboard-selectable envelope ads and inscriptions
• Convenient, one-button postage-adding via Postage By Phone
• Stacker neatly stacks finished envelopes
• Ink jet printer provides clear, crisp imprints
• Integrated weighing platform weighs mail pieces (optional)
• Date and time stamp for use on incoming mail or on sensitive
documents
• Optional accounting feature tracks postage costs by department
• Password protection limits access to authorized per son nel
• Full report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets and seals envelopes (optional)
• Ability to electronically download postage and software updates
quickly to your machine.
compliant design lowers operating costs and
®
1-2
SV62214 Rev. A
1 • Introduction
Postal Requirements
The meter on your mailing machine is licensed by the United States
Postal Service (USPS®) and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the meter stamp (indicia).
• Metered mail must bear the ZIP Code location of the post office
where the postage meter (mailing machine) is registered.
• If you move to another ZIP Code location, you must update the
ZIP Code by calling our Customer Care Center (see page v).
®
• The USPS
120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to
check your Postage By Phone® meter payment account balance
or to add postage to your meter.
NOTE:If the in ter val between inspections is more than 90
i
days, your machine's dis play prompts "In spec tion Due." If
the interval be tween inspections is more than 120 days, the
dis play prompts "Inspection Required." At this point, you
won't be able to use your mailing system until your system
is inspected. In either case, to sat is fy the postal inspection
requirement, simply:
• Follow the prompts on the "Inspection Due" screen or
• Press Add Postage and select "Check PBP Account Bal-
ance" (which will not decrease or change the funds in your
account).
• Tape sheets are used to apply postage on mail pieces that are
too thick or too large to run through your machine. These sheets
must conform to postal spec i fi ca tions. For best performance, we
recommend Pit ney Bowes tape sheets (see Chapter 12, Supplies and page v for ordering information).
requires a postal inspection of your machine every
SV62214 Rev. A
1-3
1 • Introduction
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Inscription*
Meter Serial
Number
Postage Value
Applied
Envelope Ad
Datamatrix
Barcode
ZIP Code
Origination
Date
Optional PrintingRequired Printing
*required only for certain classes of mail
What is IntelliLink™?
Your mailing system takes full ad van tage of IntelliLink™, your digital
gateway to an entire suite of ser vic es and information that can move
your mail more ef fi cient ly and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently
You can add funds to your machine electronically via Pitney Bowes
Postage By Phone® (requires analog phone line or a Windows PC
with Internet connection).
Download Postal Rate Updates
The latest postal rates can be downloaded precisely when you need
them.
Use USPS® Confirmation Services
You can take advantage of special services offered by the USPS
such as Delivery Confirmation, Signature Confirmation, and Certified
Mail if you have this optional feature.
Add Features On Demand
You can easily download envelope ads, postal inscriptions, and optional features such as departmental ac count ing.
®
Keep Your System Current
Electronic software download capability means you'll always have
the latest version of your machine's operating system.
1-4
SV62214 Rev. A
1 • Introduction
About PC Meter Connect
PC Meter Connect
chine to the Pitney Bowes Data Center via a Windows PC with an
Internet connection. You can then perform postage refills and meter
updates quickly and conveniently, normally much quicker than using
the analog phone line option of the system.
The PC Meter Connect
are included in your starter kit. You simply load the software into a
PC with an Internet connection (broadband, DSL, network, etc.) and
connect the USB cable between your meter and a Windows PC. See
Section 2 - Getting to Know Y our System for more information on us-
ing PC Meter Connect
NOTE:If you cannot use the CD provided, go to the support web
i
site for your model (as listed on page v). Navigate to the link to
download the PC Meter Connect™ software to your PC to install.
Before installing the PC Meter Connect™ software, make sure your
PC meets these minimum requirements:
• Windows Vista, Windows XP, or Windows 2000 operating systems with the latest service packs
• 1.2 GHz processor
• 512 MB of RAM
• administrative rights to install software
• an Internet connection
™
is software that allows you to connect your ma-
™
software installation CD and a USB cable
™
.
™
Other Sources of Information
Other sources of information for your machine include:
• The DM100i/DM200L Quick Reference Guide has con densed ver-
sions of many of the topics covered in this book. You can normally
store this handy guide in the front pull-out tray of the DM200L or
in the slot in the stacker tray of either the DM100i or DM200L.
• The Pitney Bowes Contact List on page v, which provides helpful
websites and phone numbers.
SV62214 Rev. A
1-5
1 • Introduction
Specifications
Equipment
SizeDM100i
Base Model 8.5" (215 mm) H x 13.6" (345 mm) W
x 15.4" (390 mm) D
With Scale 8.8" (224 mm) H x 13.6" (345 mm) W
x 15.4" (390 mm) D
With Scale and Moistener 8.8" (224 mm) H x 28.5"
(724 mm) W x 15.4" (390 mm) D
DM200L
10.75" (273 mm) H x 14.75" (375 mm) W x 16.25"
(215 mm) D
Temperature
LCD Display 4 lines, 20 characters long
ThroughputDM100i Up to 30 letters per minute
Print Resolution600 x 400 dpi
Print Image AreaAt least 1" (25.4 mm) x 6-5/8" (170 mm)
Ink Cartridge Life Up to 3,000 impressions without an envelope ad.
Actual through put will vary, depending on the ma te ri al used, ma chine condition, use of moistener, etc.
Actual ink yields vary with usage, graphics printed
and environmental conditions.
Part Numbers 612-9 and 620-9) for use on mail
pieces that are too thick or too large to run through
your machine.
Up to 20
Up to 20
1-6
SV62214 Rev. A
1 • Introduction
Specifications
Material (see figure below)
Minimum Size5" x 3" (127 mm x 76 mm)
Maximum Size15" x 13" (381 x 330 mm)
Minimum Flap Depth7/8" (22 mm)
Maximum Flap Depth3" (76 mm)
Minimum Thickness0.007" (0.18 mm)
Maximum Thickness3/8" (9.5 mm)
Maximum Stack Height for Mail2.5" (60 mm)
IMPORTANT: For best results, always make sure your material
conforms to these specifi cations.
SV62214 Rev. A
1-7
1 • Introduction
Important Safety Notes
Follow the normal safety precautions for all of fice equipment.
• Please read all instructions before you attempt to op er ate the
system. Save these in struc tions for future use.
• Use the power cord supplied with the ma chine and plug it into
a properly ground ed wall outlet that's lo cat ed near the machine
and easily accessible. Failure to properly ground the machine
can result in se vere per son al injury and/or fire.
• The power cord wall plug is the primary means of dis con nect ing
the machine from the AC supply. The unit is on whenever it is
plugged into a live re cep ta cle, even though the operator display
may be blank.
• Place the mailing machine base close to an easily ac ces si ble
wall out let. DO NOT use a wall outlet con trolled by a wall switch
or one that is shared with oth er equipment.
• Do not use an adapter plug on the line cord or wall out let.
• Do not remove the ground pin from the line cord.
• Make sure the area in front of the wall outlet into which the machine is plugged is free from ob struc tion.
• DO NOT route the power cord over sharp edges or trap it between pieces of fur ni ture. Make sure there is no strain on the
power cord.
• To reduce the risk of fire or electrical shock, DO NOT attempt to
re move covers or disassemble the control panel or its base. The
cab i net encloses hazardous parts. If you should drop or otherwise dam age the unit, call Pitney Bowes.
• Keep fingers, long hair, jewelry and loose clothing away from
moving parts at all times.
• Keep your hands out of the ink cartridge refill holder.
• Avoid touching moving parts or materials while the ma chine is in
use. Before clear ing a stall (jam), be sure ma chine mechanisms
come to a complete stop.
• When removing stalled material, avoid using too much force to
pro tect against minor personal injury and dam age to the equipment.
• Use the equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards prescribed for your workplace.
1-8
SV62214 Rev. A
1 • Introduction
Important Safety Notes
• Do not place lighted candles, cigarettes, cigars, etc., on the
mailing machine.
• To prevent overheating, do not cover the vent open ings.
• Use only Pitney Bowes approved ink, tape strips, and cleaners. If
you need Material Safety Data Sheets on the supplies for OSHA
requirements, please con tact your local Pitney Bowes representative.
CAUTION: In case of an ink spill, leaking ink or
excessive ink accumulation, im me di ate ly dis con nect
the power cord from the wall plug and contact Pitney
Bowes. See the page v for contact information.
Important Telephone Safety Instructions
The machine connects directly to an a log tele phone lines. For your
protection, basic safety pre cau tions should always be followed to
reduce the risk of fire, elec tric shock, and injury to persons. These
safety pre cau tions include:
WARNING: To reduce the risk of fi re, use only the 26
AWG telecommunication line cord supplied with your
mailing machine.
• Never install telephone wiring during a lightning storm.
• Disconnect the system's telephone line during a light ning storm.
• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk
of electrical shock from lightning.
• Do not use the telephone or equipment connected to the telephone to report a gas leak if the telephone is in the vicinity of the
leak.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or
near a swimming pool.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
SV62214 Rev. A
1-9
1 • Introduction
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entire guide in a duplex (double-sided) mode while keeping the proper
page positions.
1-10
SV62214 Rev. A
2 • Getting to Know Your System
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2-3, and 2-4 and 2-5, to be viewed or printed side-by-side for easier use.
2-1
SV62214 Rev. A
2 • Getting to Know Your System
Parts of the Machine
3
1
9
2
4
5
8
6
7
DM100i
3
1
9
2
4
2-2
5
8
6
7
10
DM200L
SV62214 Rev. A
2 • Getting to Know Your System
Parts of the Machine
Item PartDescription
Control PanelAllows you to enter and set up information on
1
Top CoverOpens up to allow replacement of the ink car-
2
Weighing
3
Platform
(optional)
LEDLights green when your system is on; lights or-
4
Stacker Tray Allows the neat stacking of finished mail pieces
5
Utility SlotAllows you store the Quick Reference Guide,
6
Transport Re-
7
lease Lever
(two position
Feed Deck Supports your envelope, post card or tape sheet
8
Moistener
9
(optional)
Storage Drawer
10
(DM200L only)
your machine (see next page for details)
tridge (see Chapter 10, Maintenance)
Allows you to weigh a mail piece (your system
can then calculate postage based on the service
selected)
ange when your system is in "sleep" mode
tape strips, etc. for easy access.
Home - transport rollers engaged for processing
mail (normal)
Released - trans port rollers disengaged so you
can clear a stalled mail piece
NOTE: The machine won't process mail
i
when the lever is left in the released position.
as it passes un der the printer mechanism
Applies sealing fluid to the envelope flap (you
can seal envelopes or leave them unsealed,
depending on how you feed them)
Holds your USPS® Confirmation Services and
USPS® Return Receipt labels when used
SV62214 Rev. A
2-3
2 • Getting to Know Your System
1
Control Panel
2
OCT2408
7 7
Control Panel
Item Part/KeyDescription
Screen Selection
1
Keys
LCD DisplayShows the current status of your system and
2
Page Up/Page
3
Down (Scroll
Keys)
Lock/Power KeyAllows you to power up or power down machine.
4
Yes/Enter and
5
No Keys
Alpha/Numeric
6
Keypad
Allows you to select an option (◄) on the
screen with the corresponding key
prompts you through all operations
Allows you to scroll up and down through menu
choices (when lit, it indicates more choices)
If the lock code feature has been enabled, you
can either power down the machine or put the
machine into lock-down mode. In lock-down
mode, access to the machine requires entering
a four-digit lock code.
Allows you to confirm an operation or answer
“Yes” or "No" to a prompt (the Yes key also
functions as the Enter key for data entry)
Allows you to type in numbers and letters for
account names, postage values, and other in-
formation (see Appendix A, How to Enter Text)
3
42
6
4
5
2-4
SV62214 Rev. A
2 • Getting to Know Your System
Control Panel
Item Part/KeyDescription
Feature KeysAllows you quick access to the key features on the
7
HomeTakes you back to the Home (date/postage) screen
Normal PresetAllows you to recall settings that contain the most
Custom Preset Allows you access to up to five or ten custom set-
FundsAllows you to check your postage funds and num-
Add PostageAllows you to add (refill) postage funds to your ma-
ReportsAllows you to generate reports for postage, ac-
Weigh/RateAllows you to weigh and calculate postage based
OptionsAllows you to access system setup information
Print MenuAllows you access to all the information printed on
system:
commonly printed postage value you use in your
home or office (see Chapter 5, Normal and Custom Presets)
tings that you can assign values such as postage
amount, ad, account number, etc. (see Chapter 5,
Normal and Custom Presets)
ber of mail pieces processed (see Chapter 6, Adding Postage)
chine conveniently (see Chapter 6, Adding Postage)
counting, and other types of data (see Chapter 9, Reports)
on service selected (see Chapter 3, Running Mail)
such as date, time, postage, accounts, passwords,
etc. (see Chapter 7, System Options)
a mail piece such as date, time, postage, ad, in-
scriptions, etc. (see Chapter 3, Running Mail)
IMPORTANT: When you press one of the Feature keys, any entry
in the preceding screen is lost unless you have fi rst pressed the Yes/Enter key to confi rm the entry. For example, if you entered
an account name on one screen and then immediately pressed
another Feature key, the account name will not be recorded by the
system.
SV62214 Rev. A
2-5
2 • Getting to Know Your System
Connections on Back of Machine
Item PartDescription
Phone JackAllows you to connect to an analog phone line
1
USB PortAllows you to connect your machine to a Win-
2
Power
3
Receptacle
via a standard RJ-11 phone plug (supplied) so you
can download postage and software updates to
your machine (see Chapter 6, Adding Postage)
dows PC that is connected to the Internet so you
can download postage and software updates
quickly to your machine (see PC Meter Connect™
section on next page).
Connects to AC power cord (supplied)
1
2-6
3
2
Back of Machine
SV62214 Rev. A
2 • Getting to Know Your System
PC Meter Connect
™
PC Meter Connect™ is a feature that allows you to do postage refills
and meter updates quickly and conveniently using your PC's Internet
connection. Internet connection is normally much quicker than using
the analog phone line option (see also Chapter 6, Adding Postage).
™
You simply load the PC Meter Connect
software from the CD
included in your starter kit into a Windows PC with an Internet connection (broadband, DSL, network, etc.) and connect a USB cable
between your meter and a PC. After installation, a shortcut icon for
PC Meter Connect™ displays on your PC desktop and an icon appears on the system tray, usually in the lower right corner of your
desktop screen (see figures below).
Desktop
Shortcut
Icon
PC Meter Connect™ Icon in System Tray
Thereafter, the program is loaded in the background automatically
when you boot up your computer. You will know this by seeing the
PC Meter Connect™ icon in the system tray.
NOTE: No screens or windows display when you click the desktop
i
shortcut icon. However, if the PC Meter Connect™ software was
not running for some reason (you'll know this when you don't see
the PC Meter Connect™ icon in the system tray), clicking on the
desktop icon will restart the software. Alternately, you may click on
the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect™ icon will then appear in system tray.
Several messages display from PC Meter Connect™ icon in the system tray:
• "Meter detected" displays when you connect your meter to the PC
(after it had been disconnected).
• "Meter is not detected" displays when you disconnect your meter
from the PC. The red "x" stays on the icon thereafter.
SV62214 Rev. A
2-7
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