Pitney Bowes 9930 Operating Guide

9930 Operators Guide - Quick Reference List

ACCOUNT CODES 118 AUTODIAL JOBS 78 AUTODIAL JOBS - EDITING 88 MAILBOXES 120 MEMORY SET PROGRAMMING 112 MODEM START SPEED 139 ONE TOUCH PROGRAMMING 75 OPERATOR PANEL 19 OPTION SET PROGRAMMING 109 OPTIONAL FEATURES 144 P-KEYS PROGRAMMING 93 PBX ACCESS CODES 114 POLLING 58 POWER SAVER PROGRAMMING 139

PROBLEM SOLVING AND MAINTENANCE

RECEIVING A DOCUMENT 51 RELAY FUNCTIONS 130 REPORTS AND FORMS 96 SAFETY AND OZONE EMISSION INFO 164 SECURE ACCESS 141 SENDING A DOCUMENT 40 SPECIFICATIONS 162 SPEED DIAL PROGRAMMING 71 SUB-ADDRESSING 142 SYSTEN SETUP PROGRAMMING 102 TERMINOLOGY 38

Operator's Guide

Model 9930

TABLE OF CONTENTS

SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page

1. QUICK REFERENCE CHART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

2. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2.1 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2.2 Nickel Cadmium Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2.3 Energy StarSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3. BEFORE OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

3.1 Name of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

3.2 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.3 Main Unit and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

3.3.1 Installing the Accessories . . . . . . . . . . . . . . . . . . . . . . . . .13

3.3.2 Accessory Part Numbers and Supply Item #s . . . . . . . . .14

3.4 Telephone Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

3.5 Imaging Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

3.5.1 Low Toner and No Toner Receiving . . . . . . . . . . . . . . . . .17

3.6 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

3.7 Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

3.7.1 Standard Memory (Internal) . . . . . . . . . . . . . . . . . . . . . . .21

3.7.2 Optional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

3.7.3 Optional Battery Backed-Up Memory . . . . . . . . . . . . . . . .22

3.8 Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

3.8.1 Acceptable Size and Thickness . . . . . . . . . . . . . . . . . . . .23

3.8.2 Acceptable Number of Documents . . . . . . . . . . . . . . . . . .23

3.8.3 Image Quality (Mode Key) . . . . . . . . . . . . . . . . . . . . . . . .23

3.8.4 Contrast (Original Key) . . . . . . . . . . . . . . . . . . . . . . . . . . .24

3.8.5 Working with a Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

3.8.6 Automatic Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

3.8.7 Effective Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . .25

3.8.8 Copying a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

4. BASIC OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.1.Turning on the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.2 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.2.1 "Help" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.2.2 "Priority Interrupt" Feature . . . . . . . . . . . . . . . . . . . . . . . .26

4.2.3 Automatic Daylight Time Shift . . . . . . . . . . . . . . . . . . . . . .27

4.2.4 Multiple Selectable Transmit IDs (1-24) . . . . . . . . . . . . . .27

4.2.5 Remote Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.3 System Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

TABLE OF CONTENTS

SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page

4.4 Sending a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

4.4.1 Dialing through the Numeric Keypad . . . . . . . . . . . . . . . .29

4.4.2 Dialing with a Speed Dial Number . . . . . . . . . . . . . . . . . .30

4.4.3 Dialing with a One Touch Key . . . . . . . . . . . . . . . . . . . . .31

4.4.4 Dialing with P-Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.4.5 Dialing by Pressing the Delayed Send Key . . . . . . . . . . .33

4.4.6 Dialing by Programming an Auto Dial Job . . . . . . . . . . . .34

4.4.7 Dialing Manually from 9930 Telephone Handset . . . . . . .37

4.4.8 Voice Request Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . .37

4.5 Receiving a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

4.5.1 Receiving to Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

4.5.2 Out of Paper Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

4.5.3 Low Toner and No Toner Receiving . . . . . . . . . . . . . . . . .43

4.5.4 Receiving Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

4.6 Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

4.6.1 Preparing a Document to be Polled (Simple Polling) . . . .47

4.6.2 Editing "To Be Polled" Jobs . . . . . . . . . . . . . . . . . . . . . . .48

4.6.3 Polling Another Machine (Simple Polling) . . . . . . . . . . . . .50

4.6.4 Bulletin Board/Unlimited Polling . . . . . . . . . . . . . . . . . . . .51

4.6.5 Sequential Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

4.6.6 Turnaround Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

4.6.7 Polling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

5. FUNCTIONS SELECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5.1 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

5.1.1 Creating or Adding a Speed Dial Number . . . . . . . . . . . .60

5.1.2 Changing or Deleting a Speed Dial Number,

Telephone Number or Name . . . . . . . . . . . . . . . . . . . .62

5.2 Storing One Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

5.2.1 Programming a One Touch Key . . . . . . . . . . . . . . . . . . . .64

5.2.2 Deleting a Speed Dial Number from a One Touch Key . .65

5.3 Programmable AutoDial Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

5.3.1 Sending Documents with Programmable AutoDial Jobs .68

5.3.2 Polling with Programmable AutoDial Jobs . . . . . . . . . . . .69

5.3.3 Entering a Relay Programmable AutoDial Jobs . . . . . . . .70

5.3.4 Sending/Receiving with Programmable AutoDial Jobs . . .72

5.3.5 Sending to a Mailbox with Programmable AutoDial Jobs .74

5.4 Editing AutoDial Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

5.4.1 Adding Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

5.4.2 Editing Destinations

(Changing or Deleting Telephone Numbers) . . . . . . . . . .78

TABLE OF CONTENTS

SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page

5.4.3 Deleting a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

5.4.4 Repeating a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

5.4.5 Changing a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

5.4.6 Print Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

5.5 Programming P-Keys (One Touch Programmable Keys) . . . . . . .81

5.5.1 Storing P-Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

5.5.2 Editing or Deleting the Program from a P-Key . . . . . . . . .83

5.6 Printing Reports and Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

5.6.1 Printing a Report On Demand . . . . . . . . . . . . . . . . . . . . .85

5.6.2 On Demand Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

1. Memory Management Report . . . . . . . . . . . . . . . . . . . . .86

2. Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

3. One Touch Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

4. One Touch Directory Sheet . . . . . . . . . . . . . . . . . . . . . . .86

5 Program Key (P-Key) Directory . . . . . . . . . . . . . . . . . . . .86

6. System Set-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . . .87

7. Cartridge Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

5.6.3 Transaction Journal (Communications Report) . . . . . . . .87

5.6.4 Verification Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

1. Transmit Status Report . . . . . . . . . . . . . . . . . . . . . . . . . .88

2. Job Confirmation Report . . . . . . . . . . . . . . . . . . . . . . . . .88

3. Mailbox Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

4. Mailbox Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

5. Mailbox Delivery Report . . . . . . . . . . . . . . . . . . . . . . . . . .89

6. Relay Confirmation Report . . . . . . . . . . . . . . . . . . . . . . . .89

7. Power Fault Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

5.7 Setting Up The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

5.7.1 Changing or Programming the Set-Up Definitions . . . . . .90

5.8 Setting System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

5.8.1 Changing the Model 9930 System Options . . . . . . . . . . .97

5.9 Setting the Memory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

5.9.1 Changing the Model 9930 Memory Options . . . . . . . . . .100

6. SPECIAL FEATURES AND FUNCTIONS . . . . . . . . . . . . . . . . . . . . .102

6.1 PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

6.1.1 PBX Access Codes ON . . . . . . . . . . . . . . . . . . . . . . . . .103

6.1.2 Programming AutoDial Jobs

PBX Access Codes ON . . . . . . . . . . . . . . . . . . . . . . . . . . .104

6.1.3 Polling - PBX Access Codes ON . . . . . . . . . . . . . . . . . .105

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TABLE OF CONTENTS

SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page

6.2 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

6.3 Mailbox Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

6.3.1 Setting up Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . .109

6.3.2 Printing a Mailbox Directory . . . . . . . . . . . . . . . . . . . . . .110

6.3.3 Printing Mail Stored in a Mailbox . . . . . . . . . . . . . . . . . .111

6.3.4 Storing Mail Locally in Your Model 9930 Mailbox . . . . . .113

6.3.5 Sending Mail to a Remote Location Mailbox . . . . . . . . .114

6.3.6 Sending to Your Mailbox(es) from Remote Locations . .115

6.3.7 Polling a Remote Mailbox to Receive Mail . . . . . . . . . . .117

6.3.8 Polling Your Mailbox from Remote Locations . . . . . . . . .117

6.4 Relay Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

6.4.1 Single Node Relay (Simple Relay & Dual Node Relay ) 118

6.4.2 Single Node Relays from Your Unit . . . . . . . . . . . . . . . .119

6.4.3 Dual Node Relays from Your Unit . . . . . . . . . . . . . . . . .124

6.5 Programmable Power Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

6.5.1 Programmable Power Saver Feature (Heater Timer) . . .127

6.6 Modem Start Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

6.7 Secure Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

6.8 Set-Up Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

6.9 Sub-Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

6.9.1 General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

6.9.2 Programming a Sub-Address into a Speed Dial # . . . .131

7. OPTIONAL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

7.1 Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

7.2 HydraFax Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

7.3 AutoDial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

8. PROBLEM SOLVING AND MAINTENANCE . . . . . . . . . . . . . . . . . . .133

8.1 Problem and Probable Cause . . . . . . . . . . . . . . . . . . . . . . . . . . .133

8.2 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

8.3 Replacing Recording Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

8.4 Clearing a Recording Paper Jam . . . . . . . . . . . . . . . . . . . . . . . .136

8.5 Clearing a Misfed Original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

8.6 Imaging Cartridge Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .141

8.6.1 Replacing the Imaging Cartridge . . . . . . . . . . . . . . . . . .142

8.6.2 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

8.7 Ordering Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . .146

8.7.1 General Ordering Information . . . . . . . . . . . . . . . . . . . . .146

8.7.2 Imaging Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

TABLE OF CONTENTS

SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page

8.7.3 Recording Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

8.7.4 Document Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

8.7.5 Paper Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

8.8 If You Need Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

8.9 Model 9930 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

8.10 Safety and Ozone Emission Information . . . . . . . . . . . . . . . . . .152

8.10.1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

1. Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

2. CDRH Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

8.10.2 Ozone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

1. UL Standards for Ozone . . . . . . . . . . . . . . . . . . . . . . . .153

2. Model 9930 Ozone Emission Levels . . . . . . . . . . . . . . .153

3. Employer Responsibilities . . . . . . . . . . . . . . . . . . . . . . .153

8.10.3 Toner Safety and Care . . . . . . . . . . . . . . . . . . . . . . . . .154

9. NOTICE FOR U.S.A USERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

FCC REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

FCC WARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

10. NOTICE TO CANADIAN USERS . . . . . . . . . . . . . . . . . . . . . . . . . . .157

11. INFORMATION FOR U.K. USERS . . . . . . . . . . . . . . . . . . . . . . . . . .159

11.1 BABT Information for Model 9930 . . . . . . . . . . . . . . . . . .159

1. Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

2. Points pertinent to PSTN Connection . . . . . . . . . . . . . .159

3. Installation of Associated Telephone (Optional) . . . . . . .161

4. Points on Pitney Bowes HS1 Handset (Optional) . . . . .161

TO THE USER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

1. QUICK REFERENCE CHART

A. GETTING STARTED

Your Model 9930 can be used as soon as it's unboxed, plugged into a power outlet, and connected to an analog telephone line. APitney Bowes Customer Service Representative should have already done this for you, as well as set basic system parameters (e.g., the time and date that appear in the display, etc.). If your machine has already been installed, you can begin transmissions as soon as you turn on the power. Refer to Section 4 for instructions on Basic Operation and 4.4 for Sending a Document.

If you need to move the system, or in the unlikely event that a Customer Service Representative is unavailable, you can begin to use the system by following these steps:

1. Plug the power cord into a wall outlet.

2. Insert Recording Paper in the Paper Cassette. Refer to Section 3.6 for the procedures.

3. Connection to telephone equipment:

(U.S. Version) a. Connect the LINE cord that came with the machine.

One end goes into the RJ-11 telephone jack on the wall. The other end goes into the back of the Model 9930 jack labeled LINE. (

See NOTE 1.

There is no need to provide any other

telephone.)

b. To install the Telephone Handset:

• Plug one end of the coiled Telephone Handset Cord into the Telephone Handset.

• Plug the other end of the coiled Telephone Handset Cord into the jack on the Telephone Handset Base.

(U.K. Version) a. Connect the line telephone cord to wall socket. b. Plug handset into rear socket marked TEL.

4. Turn on the power and begin a transmission. Refer to Section

4.4 to Send a Document.

NOTES:

1. BEFORE PLUGGING THE MODEL 9930 INTO THE TELEPHONE LINE, CHECK WITH YOUR PHONE COMPANY OR SUPPLIER TO BE SURE THAT NO DAMAGE MAY RESULT TO THE PHONE SYSTEM. INFORM THEM YOU ARE INSTALLING A GROUP 3 FACSIMILE MACHINE. THE MODEL 9930 REQUIRES AN ANALOG TELEPHONE LINE. THE FCC REGISTRATION NUMBER AND RINGER EQUIVALENCY NUMBERS ARE ALL ON ADATA PLATE ON THE REAR OFTHE MODEL 9930

2. Refer to Section 3.1, for illustration of the back of the Model 9930 for assistance with Steps 3a and 3b (outlined above).

3. If desired, you can follow the procedures in Sections 5.7 through 5.9 — "Setting Up the System," "Setting System Options," and "Setting Memory Options." However, these procedures are not needed to begin a basic or single transmission.

B. FUNCTION SELECTION PROCESS

The Function categories and the selections possible under each are briefly described below for your convenience. For a more detailed description refer to Section 5, Function Selections, or to the specific Sections mentioned for each Function below:

There are eleven main Functions in your Model 9930. Functions can be selected by either:

• pressing the FUNCTION Key + the desired Function number + YES (twice)

• repeatedly pressing the FUNCTION Key until you reach the desired Function, then press YES.

The majority of the Functions relate to storing phone numbers and programming AutoDial Jobs. Before you store phone numbers and begin to program AutoDial Jobs, you should consider your communications needs and write a list of phone numbers and groups of phone numbers you want to store.

SET MAILBOX ACCESS Function is described in the Special Features and Functions Section of this Guide (see Sections 6).

The CLEAN PRINTER Function is reviewed in the Problem Solving and Maintenance Section (see Section 8.6.2).

vii

The Function categories and the selections possible under each are briefly described below for your convenience.

#1 AUTO DIAL ( (See Section 5.3 for procedures)

To store Jobs to send or receive single or multiple documents at a specific time to specific locations.

• 1=SND (send)

• 2=RCV (receive or polling)

• 3=RELAY

• 4=SND/RCV (turnaround polling)

• 5=MAILBOX

• 6=POLL

#2 PRINT REPORTS ( (See Section 5.6 for procedures)

To print Administrative Reports and Forms.

• MEMORY MANAGER

• SPEED DIAL DIRECTORY

• ONE TOUCH KEY DIRECTORY

• P-KEY DIRECTORY

• SYSTEM SET-UP

• CARTRIDGE ORDER FORM

• ONE TOUCH SHEET

#3 MAILBOX ACCESS ( (See Section 6.3 for procedures)

To define and use various Mailbox Feature selections.

• PRINT

• STORE

• SET-UP(Mailbox numbers, Security Codes, Mailbox Name)

• DIRECTORY

#4 EDIT AUTO DIAL JOBS ( (See Section 5.4 for procedures)

To change or delete AutoDial Jobs.

• 1=ADD PGS (Add Pages)

• 2=EDIT DEST (add or delete telephone number[s] or destination[s])

• 3=DELETE

• 4=REPEAT(repeating incomplete Jobs)

• 5=CHANGE TIME

• 6=PRINT DOCUMENT

#5 SET SPEED DIAL ( (See Section 5.1 for procedures)

To store a frequently dialed number as a three-digit code. ASpeed Dial number is an abbreviated way of entering and dialing a phone number.

• SET SPEED DIAL #

• ENTER TEL #

• ENTER NAME

• RELAYSTATION? (Only if selection is set in Service Mode)

viii

Selections

#6 SET ONE TOUCH ( (See Section 5.2 for procedures)

One T ouch Keys allow you to send a document to one or several locations by pressing only one Key.

• SELECT ONE TOUCH KEY

• ENTER NAME

• ENTER SPEED DIAL # (or numbers)

• ADD ANOTHER NUMBER TO THIS KEY?

#7 SET PROGRAM KEYS ( (See Section 5.5 for procedures)

For permanent storage of frequently used AutoDial Jobs.

• PRESS DESIRED P-KEY

• ENTER NAME

• 1=SND (send)

• 2=RCV (receive)

• 3=RELAY

• 4=SND/RCV (turnaround polling)

• 5=MAILBOX

• 6=POLL

#8 SET-UP SYSTEM ( (See Section 5.7 for procedures)

Defines system standards.

• 01 DATE/TIME

• 02 MACHINE ID SET UP —

TRANSMIT ID —FAX TELNUMBER —POLLING PASSCODE

• 03 JOURNAL SET UP —JNL DISPLAY —JNL ID FIELD —JNL PRINT TIME — JOURNAL SEND

• 04 TEL LINE SET UP — RING PATTERN

1=ALL 2=SINGLE 3=DOUBLE 4=TRIPLE 1

5=TRIPLE 2 — RING DETECT COUNT — AUTO RECEIVE — REDIAL COUNT — REDIAL INTERVAL

• 05 PRINTAUTO REDUCTION

• 06 BEEP VOLUME

• 07 MONITOR VOLUME

Selections

#9 SET OPTIONS ( (See Section 5.8 for procedures)

To define specific optional features and reports you want to print.

• AUTOMATIC REPORTS — TX STATUS REPORT(Transmit Status Report) — JOB CONF. REPORT (Job Confirmation Report)

• SECURE ACCESS

• POWER SAVER

• AUTO COVER SHEET

• AUTO DOCUMENT SEPARATION (if additional cassette installed)

• INDEX MARK

#10 SET-UP MEMORY ( (See Section 5.9 for procedures)

Defines how Internal Memory should be configured and used. May require a PASSCODE.

• MEMORY SAVE

• REMOTE RETRIEVAL

• RECEIVE TO MEMORY (May be PASSCODE protected)

• AUTO STORE TO MEMORY

#12 CLEAN PRINTER ( (See Section 8.6.2 for procedures)

To clean the Model 9930 each time a new Imaging Cartridge is installed.

• PLEASE WAIT FOR TEST CHARTS

• LOAD CHARTS IN UPPER CASSETTE FACE UP

• CLEANING PRINTER

Selections

2. INTRODUCTION

Congratulations on your selection of the Pitney Bowes Model 9930 facsimile system.

The Model 9930 will help you keep communication costs down while giving you sophisticated transmission capabilities with one of the fastest transmission speeds in the industry.

This Operator's Guide will help you learn your Model 9930 quickly and easily . The Quick Reference Chart, Table of Contents and Index will serve to make information on every feature available instantly. Since the Model 9930 performs many different functions, not everyone will need to learn every feature. You may wish to read only the Sections that contain the feature(s) you are interested in.

This Guide describes the Model 9930 and explains how to set up and use the system. The Guide is divided into eight other sections:

• Quick Reference Chart - lists all of the Functions selectable from the Model 9930 Main Level Menu. The Function categories and each of the selections possible under them are briefly described in this chart.

• Before Operations - describes the Model 9930 Operator's Guide and explains how to use it.

• Basic Operation - describes the basic use of the system for those who will use the system for occasional transmissions.

• Function Selections - describes the features that allow you to store phone numbers, create and edit AutoDial Jobs, set up the system, and print reports. These features are the ones that allow you to customize the system.

• Special Features and Functions - describes high level facsimile capabilities, such as PBX Access Codes, Account Codes, Mailbox Access, Relay and many more. These are powerful, standard features that save time and provide real cost savings and a high degree of system and network security.

• Optional Features - describes options which enable the Model 9930 to perform computer-based fax/scan/print and AutoDial programming functions.

• Problem Solving and Maintenance - describes the routine procedures you'll need to replace the Recording Paper and Imaging Cartridge, solve problems or order new supplies.

• Information for U.K. Users - contains all information pertinent to use of the Model 9930 within the U.K.

2.1 Recycling

Pitney Bowes is concerned about issues that affect our environment. Properly handled, all parts from our Imaging Cartridges can be recycled in some

way rather than taking up additional space in our country's landfills. To make this easier, Pitney Bowes has set up a program to provide trouble free

recycling for the Model 9930's Imaging Cartridges in the U.S. Enclosed with each Imaging Cartridge is a prepaid postage return label and a strip of adhesive tape. Simply pack the used Cartridge in the same box that contained its replacement. Seal the box with the tape, apply the return label and mail back to us with your regular mail. You may want to keep a copy of the label in the event you misplace the original. As long as it is a clear copy, the Post Office will honor the copied label.

A recycling program is currently under review in the U.K. In Canada, a Purolator slip is enclosed with each cartridge. Attach the slip to the

box and call the Purolator telephone number indicated on the slip for pick up of a used cartridge.

2.2 Nickel-Cadmium Batteries

Your machine contains nickel-cadmium rechargeable batteries and they must be recycled or disposed of properly. The batteries are charged automatically while the power is turned "ON." At the end of your machine's useful life, under various country, state and local laws, it is illegal to dispose of the batteries into municipal waste landfills.

If you are not trading your facsimile in for a new model, please contact your local Pitney Bowes Service Technician to remove the Ni Cad battery before disposing of the facsimile.

2.3 Energy Star

Pitney Bowes' desire to advise customers about the energy efficiency of our equipment not only includes the bottom lin2e savings but also evaluating our equipment's impact on the environment. Office equipment is the fastest growing electricity load in the world.

The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air pollution, including 35 percent of all U.S. emissions of carbon dioxide. It also accounts for 75 percent and 38 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides, respectively. By using more energy-efficient equipment like the new Pitney Bowes Model 9930 facsimile, we can reduce this pollution, while saving money.

Printers and fax machines are typically left on 24 hours a day, but are active only a small percent of the time. This means conventional printers and fax units can waste a lot of energy and money but the Pitney Bowes Model 9930 automatically powers down to save energy when not being used. This "sleep" feature can cut the unit's annual electricity use by over 65 percent.

As an ENERGY STAR

partner, Pitney Bowes Inc. has determined that the

Model 9930 meets the ENERGY STARSMguidelines for energy efficiency. Look for the following ENERGY STARSMlogo on the front of the Model 9930.

3. BEFORE OPERATIONS

3.1 Names of Parts

The Model 9930 has the following main components.

(1) Automatic Document Feeder (ADF) - Set the documents you want to

transmit face down on the Automatic Document Feeder. You can have up to 50 pages in the ADF at one time.

(2) Document Guides - You can adjust the Document Guides to allow you to

position different size documents in the Feeder. Standard size indications (A4, 8-1/2", B4 and 11") are printed between the Document Guides.

(3) Telephone Handset - Can be used for placing outbound calls or answering

incoming calls. Refer to Section 3.4 for more information on the Telephone Handset.

(4) Operator Control Panel (Top Cover) - The Operator Control Panel Keys

and display allow you to rapidly program the Model 9930 with a high degree of logic and ease.

(5) Original Document Return Tray - Once an original document moves

through the Document Feeder, it is stacked on this top tray. Received documents stack on the Paper Receive Tray below.

(6) Paper Receive Tray - Received documents are presented to the operator

here after the printing process has been completed.

(7) Main Front Loading Paper Cassette - Holds approximately 250 sheets of

paper and is located under the machine. The maximum thickness of a stack of Recording Paper in the Main Cassette is 1.25" (31.7mm). You can remove this Cassette by pulling it towards you.

(8) Optional Paper Supply Trays - Located under the Main Paper Cassette, two

more paper trays can be added which will hold approximately 250 sheets of paper each, or a 500 sheet paper tray can be added alone, or with a 250 sheet paper tray.

(9) Printer Cover Release Button - Press this release button on the right side

of the unit to open the Printer Cover for Imaging Cartridge and paper path access.

(10) AC 120V Power Outlet - for attachment of the Model 9930 AC Power Cord.

The Power Cord must be plugged into a wall outlet to power the system. (Note for U.K.: This is 240VAC.)

(11) ON/OFF Switch - Located at the lower right rear of the unit, this powers

the Model 9930 unit ON or OFF.

(12) RJ-11 Telephone Line Jack - A Telephone line cord connects this jack to

a similar wall jack for attachment to a phone line. (Not applicable in U.K.)

(13) RJ-11 Telephone Jack (for an extension telephone) - Used for

attachment of a customer-provided telephone. (Not applicable in U.K.)

(14) Optional V.24 Port - This port is used to connect cables if the Printer

Driver and/or HydraFax options are installed. (Call your local Pitney Bowes Office)

(15) Ringer Volume Switch -• The three-position Ringer Volume Switch allows

you to adjust the loudness of the rings generated from your unit when someone calls it. Moving the Switch increases and decreases the volume. (Not applicable in U.K.)

3.2 Operator Control Panel

1) Display Area

The two-line display has space for up to 20 characters per line. Messages that appear in the display confirm the date and time, or the current operation.

When POWER is on, the display will indicate the system status. If the display is blank, check power switch and power plug.

If ▼ or ▲ are shown in the display. Pressing the ▼ or ▲ key will shift back and forth between the previous and next screens.

2) On Line Light

Indicates that communications are occurring. The display will remain in the "System Ready" mode.

3) Out of Toner Light

The OUT OF TONER indicator will illuminate when low or out of toner.

4) Edit Jobs Key

The EDIT JOBS Key* is used to gain direct access to the Edit Jobs function. Once pressed, following selections appear on the display. 1=Add Pg, 2=Edit Dest., 3=Delete, 4=Repeat, then press NO to view 5=Change Time, 6=Print Document. These functions are used to view or modify an AutoDial Job.

*Also used as the left CURSOR Key.

5) Journal Key

Press the JOURNAL Key* to print a copy of the Communication Transaction Report or to view recent transactions on the display.

*Also used as the right CURSOR Key.

6) Directory Search Key

DIRECTORY SEARCH Key allows you to look up any one of the 200 Speed Dial numbers with a minimum of effort. Use of this feature employs three Keys — the DIRECTORY SEARCH Key, and the two Search (or scrolling) Keys, which on the Model 9930 are the COMMUNICA TION STA TUS and HELPKeys.

1. Press DIRECTORY SEARCH to access the Directory Search Function.

2. After pressing the Alphabetical One Touch Keys to specify the

alphabetical group desired, pressing the Comm Stat Key ▼ or the

Help Key ▲ will cursor to the location ID. You can enter as many

letters as you want to help define the name and reduce the

amount of scrolling with the ▼ or ▲ Keys.

3. Once the proper location is displayed, pressing the SEND/RECEIVE

Key will initiate communication.

7) Communication Status Key

The display can be switched by pressing and releasing the COMMUNICATION ST ATUS Key once for the Mode Speed, Remote ID or twice for Job # and Page #, to allow for monitoring of the transmission in progress (on line). Even if the document is being received while copying is in progress, the state of reception can be verified. The display will revert to "System Ready" after 5 seconds.

After pressing the VOICE Key, press the COMMUNICATION STATUS Key to raise the volume of the Monitor (Speaker).

8) Help Key

Press to print a brief explanation of any Key or Function you need help with. Press VOICE Key then this key to lower the volume of the Monitor (Speaker).

9) Original Key (Normal, Light, Dark)

Press the ORIGINALKey when you want to adjust for the contrast of the original document. If a document is present in the Document Feeder, each time you press the button, the display will indicate the selection.

10) Mode (Resolution) Key

Press the MODE Key when you need to adjust the transmission for a higher than normal resolution. If a document is present in the Automatic Document Feeder, each press of this button advances the display that will indicate the selection. You can also press MODE when you are programming an ID to change to symbols.

11) Photos Key

Press the PHOTOS Key when you want to send a document that contains a half-tone image (photo). An indicator will illuminate on the Control Panel.

12) Delayed Send Key

Press the DELAYED SEND Key to set up transmission jobs for delayed or immediate transmissions, to single or multiple destinations. Up to 30 jobs can be stored in the Model 9930.

13) To Memory Key

The TO MEMORY Key is used to store documents when setting up transmission jobs. Documents will be stored into memory before transmission when green LED is on.

14) Character Keys

The One Touch Keys serve as alphabetic input Keys which are used to record alphabetic position (A-Z, space and hyphen) of TTI, ID of list name, Speed Dial number names, P-Key names, etc.

15) One Touch Keys (01-30)

Press any of the 30 ONE TOUCH Keys to:

• send a document to one or more locations stored in that Key.

• poll from one or more locations stored in that Key.

• program alphabetical portion (A-Z, space and hyphen) of TTI, ID of list name, Speed Dial number names, P-Key names, etc.

16) Programmable One Touch Keys (P-Keys)

You use the last five ONE TOUCH Keys (P1, P2, P3, P4, P5) to:

• program an AutoDial job that you use frequently.

Once programmed, P-Keys are usually used for convenient execution of complex or repetitive jobs.

17) Yes Key

Press YES to:

• answer "Yes" to a prompt while you are programming

• confirm a program selection you want to enter into memory

• select a Speed Dial number for communications

• any machine function which requires the YES Key to complete the activity

18) No Key

Press NO to:

• answer "No" to a prompt while you are programming

• backspace and erase an incorrect character or number while you are

programming

19) Redial Key

The Model 9930 will remember the last random telephone number entered through the Numeric Keypad or dialed automatically by the machine. Press the REDIAL Key to immediately redial the last number called or to override an existing redial wait period. The last number dialed includes any single destination voice or fax call or the last destination of a broadcast or Program Key Job. This feature is useful in the event of busy signals or no answer.

20) Voice Key

Press the VOICE Key during a transmission when the transmitting or receiving operator wants to speak to the remote operator. After the Model 9930 transmits the last page, if the remote operator picks up his/her telephone handset, the Model 9930 will beep. When you hear the beep:

• with telephone handset, pick up handset and talk to the remote operator.

• without handset, pick up the extension phone and press the VOICE Key.

The VOICE Key is also used for On-Hook Voice Mode. This allows you to call a random non-fax telephone number or non-fax Speed Dial number or non-fax telephone number stored as a One Touch Key.

• press VOICE Key.

• enter telephone number, Speed Dial number or One Touch Key.

You will hear the remote location answer through the Model 9930 Monitor Speaker. Pick up the telephone handset or the extension phone and talk to the remote operator.

Press VOICE Key then COMM STAT Key to lower or HELP Key to raise the MONITOR VOLUME.

21) Pause Key

Press PAUSE to:

• temporarily interrupt a broadcast transmission so you can use the Model 9930

to do something else

• insert a 1- to 10- second delay in a dialing sequence while you are

programming or dialing a telephone number. The Model 9930 is usually programmed for a 5-second hesitation per pause entry. The length of each pause can be changed by calling the Pitney Bowes Facsimile Diagnostic Center listed in the back of this Guide. This feature can be changed over the phone and does not require a service call.

22) Numeric Keys

The Numeric Keys are multifunctional. That is:

• during Speed Dial Set-Up, they are used to program Speed Dial numbers

• they are to be pressed when you want to enter a phone number or Speed Dial

number from the Numeric Keypad

• certain functions will prompt you to enter a numbered response to a question

in the display

• to select Functions of the machine

• they can function as a normal telephone keypad

• when the Model 9930 is set for Pulse Dialing, the Pound Key (#) can be

pressed to temporarily switch from Pulse Dialing to Tone Dialing.

23) Function Key

Press FUNCTION to access different programmable operations from the Main Menu: AutoDial, Print Reports, Mailbox Access, Edit Jobs, Set Speed Dial, Set One Touch Keys, Set Program Keys, Set-Up System, Set Options, Set-Up Memory, and Clean Printer. These Functions are explained in detail in Section 5 and 6. You can also refer to the Quick Reference Chart in Section 1.

24) Stop Key

Press STOP to:

• cancel a transmission that is in progress

• cancel a programming action

• clear an error alarm/display

• discontinue a printing operation

• eject pages from feeder

• STOPKey will effect current job that is displayed. If transmission is occurring

from memory while "System Ready" is displayed, COMM STAT Key must be pressed before STOP Key will be effective.

Pressing STOP does not:

• stop the receiving process during a reception

• effect transmission if Auto Storage is turned on

• If Auto Storage is Off, pages are sent from ADF . Pressing STOP will interrupt

the transmission and disconnect the telephone connection. If STOP is pressed again, remaining pages will eject from the ADF.

25) Copy Key

Press the COPY Key, enter the number of copies (up to 99) and then press the YES Key to make copies or to verify the quality of an original.

26) Send/Receive Key

Press Send/Receive when you are ready to begin a transmission/reception.

3.3 Main Unit and Accessories

Unpack the Model 9930 and check that you have the following components:

1. Imaging Cartridge 6. Operator's Guide

2. Document Tray (2) 7. Speed Dial Directory

3. Telephone Line Cord* 8. Document Carrier

4. Telephone Handset & Curly Cord* 9. Supply & Paper Cassette Labels

5. Power Cord *Not available in U.K.

3.3.1 Installing the Accessories

1. Handset and Curly Cord: Connect curly cord to handset and plug other

end into the cradle. Place handset in cradle. (Not available in U.K.)

2. Original Document Return Tray: Hook the projections into the square holes at the top left side of the machine.

3. Received Document Tray: Hook the projections into the square holes at the bottom left side of the machine.

3.3.2 Accessory Part Numbers and Supply Item Numbers

The following accessories/supplies are available for the Model 9930. Listed are the Part Numbers for ordering through your local Pitney Bowes branch office. For General Ordering Information, refer to Section 8.7.1.

812-0 812-4

Imaging Cartridge Document TX/RX Tray

6435221 6433813 6436089

Power Cord Telephone Handset* Telephone Handset Cord*

6429678 or 6429679

Optional 250 Sheet or 500 Sheet Cassette

*Not available in the U.K.

3.4 Telephone Handset (not available in the U.K.)

Your Model 9930 is equipped with a built-in Telephone Handset that enables the unit to be used as a combination facsimile machine and telephone.

The Model 9930 is designed to be used on its own telephone line or it can be attached to your normal voice line and used as a desk telephone as well as an Auto Receive fax. This means that you can actually (in most cases) eliminate your existing desktop single line telephone set and replace it with the Model 9930. If you intended to use the Model 9930 as your primary telephone, you may or may not want the machine set up for automatic receiving. It can be set up either way depending upon your needs.

If you would like to be able to answer an incoming call before the Model 9930 answers, you can configure your system for Delayed Answer Mode. This allows you to determine how quickly the fax unit will answer after the phone begins to ring.

Ring Detect Count is the number of rings before the Model 9930 answers. The facsimile is able to answer after one to 9 rings. The Ring Detect Count should have been set at the time that your system was installed. If not, or if you wish to change it, it can be changed in the SET-UPSYSTEM Function (see Section 5.7).

If you always want the Model 9930 to answer, the number of rings (Ring Detect Count) should be set at 1. In this case the Model 9930 will answer immediately after the first ring. You may always want to answer incoming calls and never have the Model 9930 answer automatically. In this case, you can configure your system for Manual Receive. This is also changed in the SET-UP SYSTEM Function (see Section 5.7). The display will indicate Manual Receive once it is configured this way. All incoming calls must then be answered by picking up the Telephone Handset. If the incoming call is a facsimile transmission, then press the SEND/RECEIVE Key on the Operator Control Panel.

3.5 Imaging Cartridge

The printing system employed by the Model 9930 drastically reduces operator involvement and service calls. Except for Recording Paper, the Imaging Cartridge is the only other supply you'll ever need.

The imaging technology is extremely reliable. Each time you replace the Imaging Cartridge, you actually are replacing the whole printing mechanism. There is no chance for system wear or deterioration.

A. The transmission settings of the sending machine

Mode = Normal/Fine/Extra Fine Original = Normal/Dark/Light Photos = On/Off

The transmission settings are actually determined by the sending machine. For example, if the document is sent in the Normal Mode, it will be received in Normal Mode on your machine, and so on. If documents are sent to you in the Fine or Extra Fine Modes, the resolution will be higher and more toner will be used.

Likewise, if the sending machine is set for a Normal Original, your unit will receive in the same manner. If the sender changes the Original setting of the transmission, your received copies may be darker. This would also result in your machine using more toner.

When a sending machine transmits pictures or graphics to you in the Photos Mode, your Model 9930 will also use more toner than normal.

Since your unit is not able to control any of these Modes while receiving, the amount of toner you use is therefore somewhat controlled by the sending machine(s).

B. The type of document(s) being transmitted to you

The Imaging Cartridge yield of approximately 10,000 copies may actually vary according to the print density of the documents being received. Pages that contain more data or black coverage will result in fewer pages per Imaging Cartridge.

3.5.1 Low Toner and No Toner Receiving

This feature allows the Model 9930 to guard against lost pages or documents if toner runs low. In most cases, this guarantees that all pages sent to your machine will be either printed or saved in memory for printing at a later time.

The machine actually senses low toner well in advance of complete toner depletion and the unit will let you know when toner is needed in two ways:

1) Aform is automatically printed when toner becomes low. Fill out the form and

either fax or call the number listed in Section 8.7. This form may also be printed by following directions Section 5.6.1 (Printing a Report on Demand). (Not available in U.K.)

2) Additionally, as soon as a low toner condition is detected, the Toner Indicator

near the display on the Operator Control Panel will begin blinking. Enough toner still remains in the Imaging Cartridge to print approximately 250 pages. Aspecial sensor automatically sends incoming pages to memory when the toner out condition is detected. Conveniently, in the U.S. and Canada, the Pitney Bowes toll free supply line telephone number is displayed when the toner becomes depleted. In the U.K. a number to call is listed. The following messages will appear in the display:

The Toner Indicator light will continue to blink. After the Model 9930 prints another 250 copies (approximate), the Toner Indicator

will remain steadily lit. If the Model 9930 detects this secondary low toner situation while printing a page from memory, the rest of the document will either remain in memory or continue to be received into memory. Likewise, all subsequent documents will be received into memory.

All documents in memory will be automatically printed when the Imaging Cartridge is replaced.

If the Toner Indicator remains steadily lit, it means the unit is completely out of toner and the following messages will appear in the display:

TONER ALMOST EMPTY

XXX PRINTS REMAIN

FOR REPLACEMENT

CALL SUPPLY NUMBER

DATE/TIME

SYSTEM READY

TONER EMPTY

PRINTER NOT USEABLE

FOR REPLACEMENT

CALL SUPPLY NUMBER

DATE/TIME

SYSTEM READY

NOTES:

1. Multitasking lets the Model 9930 answer the telephone even while the unit is

printing from memory. Incoming documents can be temporarily received into memory for printing as soon as printing of the current document is complete.

2. If the secondary low toner situation occurs and the remaining pages and

future documents are then received into memory, there may not be enough available memory to receive the entire transmission. The Model 9930 will receive until memory becomes full and then the telephone connection will automatically disconnect. The Model 9930 will then not be able to receive until the Imaging Cartridge is replaced. If this occurs frequently, you should consider upgrading to one of the other Memory Options available from Pitney Bowes (see Section 3.7.2). Should you feel that it is necessary to upgrade the Memory size of your Model 9930, please call your Pitney Bowes Sales Representative to place an order for the appropriate size.

3. A72-hour Battery Back-up Option is available for the Model 9930 (see Section

3.7.3).

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