Pitney Bowes 2050 Users Guide

User’s Guide Pitney Bowes PCL Printing System Ver. 5e/6

For Windows® 95, 98 and Windows® NT 4.0

Table of Contents

I. Introduction ..............................................................................................................5

Using This Manual ........................................................................................................5

Pitney Bowes Facsimile Unit ........................................................................................6

System Requirements ...................................................................................................6

On-line Help....................................................................................................................7

II. Setting your Pitney Bowes Facsimile Unit to Print.......................................................8

Pitney Bowes Model 2030................................................................................................8

Pitney Bowes Model 2050................................................................................................9

III. Installation & Configuration (for Windows 95/98).........................................................10

Configuring the Printer Driver Settings on Windows 95/98 .............................14

Setting Printer Properties from within an Application............................................14

General Tab........................................................................................................15

Details Tab..........................................................................................................16

Options Tab.........................................................................................................17

Paper/Layout Tab................................................................................................18

Handling Tab.......................................................................................................20

Quality Tab..........................................................................................................22

Fonts Tab............................................................................................................23

IV. Installation & Configuration (for Windows NT 4.0).......................................................24

Configuring the Printer Driver Settings on Windows NT 4.0

(with Administrator Rights)...............................................................................28

General Tab........................................................................................................29

Ports Tab.............................................................................................................30

Scheduling Tab....................................................................................................31

Sharing Tab.........................................................................................................32

Security Tab........................................................................................................33

Device Options Tab.............................................................................................34

Image Options Tab..............................................................................................35

Font Substitution Tab...........................................................................................36

Configuring the Printer Driver Settings on Windows NT 4.0

(With User’s Rights) ..........................................................................................37

Paper/Layout Tab................................................................................................38

Handling Tab.......................................................................................................40

Quality Tab..........................................................................................................42

Fonts Tab............................................................................................................44

V. Printing .......................................................................................................................45

Printing from Windows Applications.................................................................45

Tips for Network Printing....................................................................................46

Sharing between Two PCs on a Network.............................................................46

Connection to a Print Server................................................................................48

VI. Problem Solving 49

Troubleshooting..................................................................................................49

Checking the Basics............................................................................................49

Document Does Not Print Properly......................................................................50

Error Messages appear on the PC.......................................................................51

Error Messages appear on the Pitney Bowes Facsimile Unit................................51

System Error (Floppy Disk Drive Related).................................................51

Technical Support..........................................................................................................52

Appendix ................................................................................................................................53

Removing the Printer Driver..........................................................................................53

Printing Area

Font Code Table.............................................................................................................55

Symbol Table...............................................................................................................56

FCC Notice for User in the U.S. ....................................................................................57

..................... ............54

Pitney Bowes

PCL Ver. 5e/6 Printing System

For Windows® 95, 98 and NT 4.0

Printer Driver

User’s Guide

2

The following trademarks and registered trademarks are used throughout this manual:
Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of Microsoft Corporation

in the USA and other countries.
i386, i486 and Pentium are trademarks of Intel Corporation.
TrueType is a registered trademark of Apple Computer, Inc.
All other trademarks identified herein are the property of their respective owners.

Copyright© 1999 by Pitney Bowes, Inc. All rights reserved. Unauthorized copying and distribution
is a violation of the law. Printed in the U.S.A.

The contents of this User’s Guide are subject to change without notice.

3

Pitney Bowes Printing System Ver. 5e/6
For Windows® 95, 98 and Windows® NT 4.0

User’s Guide

Table of Contents

I. Introduction ...................................................................................................... 5

Using This Manual .................................................................................................. 5

Pitney Bowes Facsimile Unit ............................................................................... 6

System Requirements ............................................................................................ 6

On-line Help................................................................................................................ 7

II. Setting your Pitney Bowes Facsimile Unit to Print.............................. 8

Pitney Bowes Model 2030................................................................................................8

Pitney Bowes Model 2050................................................................................................9

III. Installation & Configuration (for Windows 95/98)................................ 10

Installing the Printer Driver on Windows 95/98....................................... 10

Configuring the Printer Driver Settings on Windows 95/98 .................. 14

Setting Printer Properties from within an Application ............................................ 14

General Tab ......................................................................................... 15

Details Tab.......................................................................................................... 16

Options Tab.........................................................................................................17

Paper/Layout Tab................................................................................................ 18

Handling Tab....................................................................................................... 20

Quality Tab..........................................................................................................22

Fonts Tab............................................................................................................ 23

IV. Installation & Configuration (for Windows NT 4.0).............................. 24

Installing the Printer Driver on Windows NT 4.0..................................... 24

Configuring the Printer Driver Settings on Windows NT 4.0

(with Administrator Rights) .................................................................... 28

General Tab ........................................................................................................ 29

Ports Tab............................................................................................................. 30

Scheduling Tab.................................................................................................... 31

Sharing Tab ......................................................................................................... 32

Security Tab........................................................................................................ 33

Device Options Tab .............................................................................................34

Image Options Tab.............................................................................................. 35

Font Substitution Tab........................................................................................... 36

Configuring the Printer Driver Settings on Windows NT 4.0

(With User’s Rights) ............................................................................... 37

Paper/Layout Tab................................................................................................ 38

Handling Tab....................................................................................................... 40

Quality Tab..........................................................................................................42

Fonts Tab............................................................................................................ 44

4

V. Printing .............................................................................................................. 45

Printing from Windows Applications....................................................... 45

Tips for Network Printing.......................................................................... 46

Sharing between Two PCs on a Network .............................................................46

Connection to a Print Server................................................................................ 48

VI. Problem Solving.............................................................................................. 49

Troubleshooting ........................................................................................ 49

Checking the Basics ............................................................................................49

Document Does Not Print Properly ...................................................................... 50

Error Messages appear on the PC....................................................................... 51

Error Messages appear on the Pitney Bowes Facsimile Unit................................51

System Error (Floppy Disk Drive Related)............................................................51

Technical Support ..................................................................................... 52

Appendix ...................................................................................................................... 53

Removing the Printer Driver..................................................................... 53

Printing Area.............................................................................................. 54

Font Code Table ........................................................................................ 55

Symbol Table............................................................................................. 56

FCC Notice for User in the U.S.A.............................................................. 57

5

aaI. Introduction

Welcome to Pitney Bowes Printing System Ver. 5e/6, a printer driver software that allows the
Pitney Bowes 2000 Series to be used as a PCL (Printer Command Language) printer for Windows
95/98 or Windows NT 4.0.

The Pitney Bowes Printer Driver Software allows your Pitney Bowes facsimile unit to be controlled
from within other Windows applications. Documents and Graphics created using Windows-based
applications can be printed on your Pitney Bowes facsimile unit (equipped with Pitney Bowes
Printing System Ver. 5e/6) and provides the following features:

• Hewlett Packard Printer Command Language PCL 5e and PCL 6 compatibility

• 45 resident and PCL compatible outline fonts

• Font settings, allow to print WYSIWYG images

• Selectable paper sizes and orientation

• Selectable print quality (300/600 dpi resolution)

• Selectable paper trays (Auto Tray Selection, Tray No. 1, Tray No. 2 or Tray No. 3)

• Selectable sorting methods/ability to specify number of copies

• Zoom, Magnify and printing multiple pages on a single sheet of paper (N-in-1) features

(Pitney Bowes Printing System Ver. 6)

• Image Overlay (Except for Pitney Bowes Printing System Ver. 6 on Windows NT)

• Output Order selection (Pitney Bowes Printing System V. 5e)

Pitney Bowes Printing System Ver. 6 is an object-oriented printer language designed specifically
for graphic-rich documents. Its commands closely match Microsoft Windows graphical device
interface (GDI commands). As a result, the printer driver translates GDI to Ver. 6 commands
faster, thus giving you improved performance, better print quality, and also allows you to regain
control of your PC and applications sooner.

In contrast, the Pitney Bowes Printing System Ver. 5e provides you with some features not
available in Ver. 6, such as Output Order Selection and Image Overlay. It is recommended that
you take into consideration both performance and functions before deciding which printer driver to
use.

For customers wishing to use both printer drivers (to take advantage of either performance and/or
enhanced functions) by switching between them should install both drivers (Pitney Bowes Printing
System Ver. 5e and 6). However, you must wait until the first printer driver is completely installed
before installing the second driver.

Using This Manual

This User’s Guide contains instruction on how to properly install and troubleshoot the Windows
dedicated printer driver. Please install the Pitney Bowes Printing System driver software according
to these instructions. For your reference, some practical printing example procedures are also
provided in this manual.

6

aaI. Introduction

Although you might not need all the information contained in this User’s Guide, the printer driver
should be installed properly by following these procedures. Please note that chapters on
Installation & Configuration vary with operating systems, such as Windows 95/98 and Windows NT

4.0.
This Guide assumes that the user is familiar with basic Window operations and using the mouse

(clicking, double clicking, selecting menus, icons and working with dialog boxes).
For information on the above, please refer to the Windows User’s Guide.
In addition, the user must have a basic knowledge of networking in order to share a printer and a

basic knowledge of system administration in order to set up your machine as a network printer.

Pitney Bowes Facsimile Unit

In order to use the Pitney Bowes Printing System Ver. 5e/6, the Bi-directional Parallel Port and the
PCL Printer Interface Options must be installed on the Pitney Bowes facsimile unit and the fax
printer function must be enabled (refer to Section II, “Programming your Pitney Bowes Fax
Machine”).

In order to print at 600 dpi resolution, an optional D-RAM Card (per table below) is required on the
Pitney Bowes facsimile unit:

For Model 2000 Series

Optional

D-RAM Card/Order No. Function Resolution

2 MB (6429648)
4 MB (6429649)
8 MB (6429677)

• Print or scan

• Print and scan

• Print and scan, plus enhanced print speed

600 dpi
600 dpi
600 dpi

System Requirements

To use the Pitney Bowes Printing System Ver. 5e/6 printer driver for Windows, your system must
meet the following minimum requirements:

• IBM PC/AT or 100% compatible (Pentium or better)

• Microsoft Windows 95, 98 or Windows NT 4.0*

• RAM: 16MB (32MB is recommended)Hard Disk: At least 5MB free space (1st drive)

• A 3.5" floppy disk drive

• A free dedicated Parallel Port on the PC

• A standard IEEE-1284 Bi-directional Parallel Printer Cable (included)

*Note: The Pitney Bowes Printing System is designed for Windows applications. It may not print correctly if used in

MS-DOS environments.

7

aaI. Introduction

On-line Help

The on-line manual describes features of the Pitney Bowes Printing System Ver. 5e/6 printer
driver. To access Help, proceed as follows:

1 Click the Start button, point to Settings and then click Printers.
2 In the Printers window, right-click on the Pitney

Bowes EP 5e/6 icon.

3 Click on Properties.

4 Select, for example, the Options tab.
5 Click on Help (lower right corner of window).

8

aII. Setting your Pitney Bowes Facsimile Unit to Print

SET UP SYSTEM?

To set your Pitney Bowes facsimile machine to print from a PC, follow the steps below:

Model 2030 Instructions

1 Press FEATURES.
2 Press FEATURES (or d cursor) until display

reads:

3 Press YES.
4 Press NO until display reads:
5 Press YES and then press NO until display

reads:

6 Press YES. Display reads:

FEATURE SELECTIONS
PRESS YES, NO OR dc

PRESS YES, NO OR dc

MACHINE SETTINGS?

ENTER YES OR NO

OPTION SETTINGS?

ENTER YES OR NO

PC OPTIONS?

PRESS YES, NO OR dc

PARALLEL I/F TYPE

1=NONE 2=PCLd

7 Press 2 and then press YES.

A System Set Up Report prints automatically.

PARALLEL I/F TYPE

1=NONE 2=PCLd

SYSTEM SETUP REPORT

PRINTING NOW

9

aII. Setting your Pitney Bowes Facsimile Unit to Print

Model 2050 Instructions

1 Touch SYSTEM SETUP, with no document in ADF.
2 Touch PC OPTIONS.
3 Touch PCL PRINTER.
4 Touch OK to return to System Setup
5 Touch SYSTEM STATUS to return to System Ready Screen.

10

aIII. Installation & Configuration (for Windows 95/98)

Installing the Printer Driver on Windows 95/98

To install the Pitney Bowes Printing System Ver. 5e/6 printer driver software, please follow the
steps below:

! Note: Please have your original Windows 95 or 98 system diskettes or the CD-ROM available before beginning the

installation. Windows will need it to complete the installation of the Pitney Bowes Printing System Ver. 5e/6
printer driver.

1 Start Microsoft Windows 95 or 98.
2 Click the Start button, point to

Settings and then click Printers.

3 In the Printers window, double-click

Add Printer.

The Add Printer Wizard dialog box
appears.

Click on Next >.

4 In the Add Printer Wizard, select how

this printer should be connected to your
computer. The Local Printer option
would normally be selected.

! Note: Select the Network Printer option when the

printer is networked to other computers..
To configure a network printer, see "Tips
for Network Printing” (P. 46).

Click on Next >.

11

aaIII. Installation & Configuration (for Windows 95/98)

Installing the Printer Driver on Windows 95/98 Continued

5 A list of printers that are supported by

the printer driver files supplied with
Windows 95 or 98 appears.

Click on Have Disk….

6 A dialog box appears, instructing you to

insert the disk that has the printer driver
file on it.

Insert the floppy disk labeled for
Windows 95/98 into the floppy drive,
most often drive “A”. If “B” is your
floppy disk drive, type “B:”.

Click on OK.

7 A list of printers appear.

From the Printers lists, select the Pitney
Bowes facsimile model and driver you
want to install, e.g., Pitney Bowes 2050
EP 5e.

Click on Next >.

12

aIII. Installation & Configuration (for Windows 95/98)

Installing the Printer Driver on Windows 95/98 Continued

8 A list of Available ports appears.

In the Available Ports box, select the
LPT port where you have the Pitney
Bowes facsimile unit connected, i.e.,
normally LPT1: Printer Port.

Click on Next >.

9 The Printer name box appears. If you

have other printer drivers installed,
you can also select whether to use
your new Pitney Bowes facsimile unit
as the default printer. Note: You can
change the printer name if you wish.

Click on Next >.

10 A Printer Test Page box appears.

You can select whether to print a Test
Page after installing the Pitney Bowes
Printing System Ver. 5e/6. It is
normally recommended that you test
the printer by selecting Yes.

Click on Finish.

13

aIII. Installation & Configuration (for Windows 95/98)

Installing the Printer Driver on Windows 95/98 Continued

11The required files are copied.

12The icon for your Pitney Bowes

facsimile unit is created in the Printers
folder. Your Pitney Bowes facsimile unit
is now ready to be used as a PCL (Printer
Command Language) printer for Windows
95/98.

13If you have selected Yes to print a Test

Page during the previous step, the
following dialog box appears.

If the Test Page printed correctly on your
Pitney Bowes facsimile unit, click on Yes
to confirm. Allow at least 30 seconds for
printing to begin. If it does not print, click
on No. Windows will then display Printer
Trouble-shooting Help topics.

14

aIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98

Printing Options are printer-specific settings, such as Resolution, Paper Size, Paper Source,
Orientation, choice of gray-scale or black and white printing. The settings that you can select
depends on the connected device and installed options.

To change the Printer Default Settings, follow the steps below:

1 Click the Start button, point to Settings,

and then click Printers.

2 In the Printers folder, right click on the

Pitney Bowes facsimile model and
driver (e.g., Pitney Bowes 2050 EP 5e)

you want to configure and then select
Properties from the drop-down menu.

The Pitney Bowes Printing System Ver.
5e/6 properties dialog box appears.

Click on the tabs at the top of the dialog box to set each of the default properties.

! Note: A Sharing tab is displayed in the Properties dialog box when printer sharing is specified.

For information on sharing a printer, see “Tips for Network Printing” (P. 46).

Setting Properties
from within an Application

If you access printer Properties from within your
application, e.g., MS Word (File/Print/Properties),
the tabs shown at right (Paper/Layout, Handling,
Quality and Fonts) can be displayed and modified.
Note that these settings do not affect the printer
defaults set through the procedure outlined above.

Also see “Printing from Windows Applications,”
P. 45.

15

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

General Tab

(1)

(2)

(3)

(1) Comment

Enter your comments, if any.
If another user sets up his or her computer to share this printer, comments specified here will
also appear on that computer. However, comments displayed on a previously set-up PC will not
be updated with a new comment.

(2) Separator page

Inserts a separator page for every document to be printed. This feature is useful when multiple
users share the printer or when printing multiple documents at one time. The user can choose
between “Full,” which has some graphics and “Simple” which consists of only text. You can also
use a specific “WMF” format graphic as a separator page. To do do, click on “Browse…” and
then specify the “WMF” file to use as the separator page.

(3) “Print Test Page” button

Prints a test page to verify if the printer is installed properly.

16

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Details Tab

(2)

(1)

(4)

(6)

(7)
(8)

(9)

(1) Print to the following port: Displays either the port to which the printer is connected or the

path to the network printer. To change the printing destination, either select the printer port
from the list or enter the network path here.

(2) “Add Port…” / “Delete Port…” button: Adds/deletes a new port or a new network path.
(3) “Delete Port” button: Deletes a port from the list of ports.
(4) Print using the following driver: Displays the printer driver. Specify the driver to be used with

the printer.

(5) “New Driver” button: Updates or modifies the printer driver (when required).
(6) “Capture Printer Port…” / “End Capture…” button: Assigns a port to the network drive or

cancels a port assigned to the network drive.

(7) Timeout Settings - Not selected: Specify the amount of time (in seconds) allowed to elapse

before the printer comes online. If the printer is not available within this duration, an error
message will be displayed.

(8) Timeout Settings - Transmission retry: Specify the amount of time (in seconds) allowed to

elapse before the printer is ready to print. If the printer is not ready to print within this duration,
an error message will be displayed. Increase this value if a timeout error occurs when printing
a large document.

(9) “Spool Settings…” button: Specify the method of sending (spooling) documents from the

program to the printer.

(10) “Port Settings…” button: Modifies printer port settings.

(2) (3)

(5)

(6)

(10)

17

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Options Tab

(1)

(1) Tray Numbers

Specify the number of trays installed on the Pitney Bowes facsimile unit.

18

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Paper/Layout Tab

(1)

(2)

(4)

(3)

(5)
(7)

(6)

(1) Paper Size

Select a default document size.

(2) Paper Source

Specify where the paper you want to use is located in the machine. Normally, it is best to
choose Auto Tray Selection. The printer driver will automatically select an appropriate tray
according to the size of the document being printed.

(3) Orientation

Select the preferred print orientation (Portrait or Landscape).

(4) Copies

Specify the number of copies to be printed. If the number of copies to be printed can be
specified within the application Print dialog box, indicate one copy here and specify the number
of copies in the application.

19

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

(5) Zoom (Pitney Bowes System Ver. 6)

Specify an enlargement or reduction percentage when printing documents. If enlargement/
reduction can be set with the application, indicate 100% here and specify the enlargement/
reduction percentage in the application Print dialog box.

(6) Magnify (Pitney Bowes System Ver. 6)

Select a fixed enlargement/reduction ratio between different Paper Sizes. The magnification
ratio automatically changes in the Zoom display to the required enlargement/reduction
percentage.

(7) N in 1 (Pitney Bowes System Ver. 6)

Specify the layout pattern for printing multiple documents on a single sheet of paper. Selecting
2 in 1 or 4 in 1 automatically changes the Zoom display to the required enlargement/reduction
percentage.

! Note: 2 in 1 or 4 in 1 allows the user to select the following layouts under the Position field.

20

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Handling Tab

(1)

(2)

(3)

(4)

(1) Output order (Pitney Bowes Printing System Ver.5e)

Select the order (Ascending/Descending) in which printed copies should be output.

(2) Sorter

Select Stack (1,1,2,2) or Sort (1,2,1,2) when printing multiple copies.

(3) Image Overlay

Select if you want to use the Overlay feature. When selected, this feature overlays (prints) an
image, e.g., company logo, on each document printed using the Pitney Bowes Printing System
5e/6 printer driver. You simply create a document containing the desired image in, for
example, Microsoft Word, and then save the image as an overlay, as outlined below:

nn To Save an Overlay Image

1. Create or open an existing file from your application.

2. When you are ready to save the page as an Overlay Image, from the Menu bar, select
File/Print.

3. The Print dialog box appears. Select the Pitney Bowes facsimile unit printer driver and
then click on the Properties button.

4. From the printer driver Properties dialog box, click on the Handling tab.

5. From the Image Name list box, select a desired name from the list.

! Note: You may change the Image Name to better describe the Overlay Image [see Item (4) on next

page].

6. Check the Save As Overlay check box.

7. Click OK to close and save the settings of the printer driver Properties dialog box.

8. Click OK from your application’s Print dialog box to save the page as an Overlay Image.

21

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

n To Print a Document with an Overlay Image

1. Create or open an existing file to be printed with your application.

2. When you are ready to print the document, from the Menu bar, select File/Print.

3. The Print dialog box appears. Select the Pitney Bowes facsimile unit printer driver

and then click on the Properties button.

4. From the printer driver Properties dialog box, click on the Handling tab.

5. From the Image Name list box, select a desired Overlay Image from the list.

6. Be sure the Save As Overlay check box is not checked.

7. Click OK to close and save the settings of the printer driver Properties dialog box.

8. Click OK from your application’s Print dialog box to begin printing the document with

the selected Overlay Image on top of each page.

(4) “Edit Image Name Table…” button (not available through application printer Properties

dialog box, see P. 14)
You may change the name of the Overlay Image to better describe its contents. Select the
“Image name” (in the upper window) and then insert the new name below, in the “Image
Name” box.

22

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Quality Tab

(1)

(2)

(d)

(a)

(b)

(c)

(1) Resolution

Select the printer resolution (300dpi or 600dpi). When printing in 600 dpi, an optional D-RAM
Card is required in the machine. See "Introduction” (P. 6).

! Note: 1. Dpi (dots per inch) represents the number of dots contained in one inch. Larger values represent higher resolution.

(2) Halftone

Select the halftone method to be used for the type of document being printed and your
preference.

a) Line Art

Use when printing originals containing line drawings and text.

b) Scan Image (Pitney Bowes Printing System Ver. 5e)

This is the best mode for printing bit map images.

c) Photo Graphics (Pitney Bowes Printing System Ver. 5e)

Usually best when printing documents containing photographic images.

d) Intensity (Pitney Bowes Printing System Ver. 5e)

Adjust the darkness of images according to your preference. You can adjust the darkness in
seven levels by moving the slider.

23

aaIII. Installation & Configuration (for Windows 95/98)

Configuring the Printer Driver Settings on Windows 95/98 Continued

Fonts Tab

(1)

(2)

(3)

(1) Use printer fonts instead of TrueType fonts

Prints using printer fonts as a substitute for TrueType fonts used in the original document when
printing. You can substitute printer fonts without setting the Font Substitution Table.

(2) “Edit Substitution Table…”button (not available through application printer Properties dialog

box, see P. 14)
Displays the Font Substitution Table that allows you to choose which printer font to substitute
for TrueType fonts.

In the default setting, the Font Substitution Table is set to substitute TrueType fonts with the most
similar printer font. However, if you wish to modify the substitution, select a font from the list of
TrueType fonts displayed in the upper window and then select a corresponding font from the
Substituted printer fonts box below.

(3) Always use TrueType fonts

Always uses TrueType fonts and disables the Font Substitution function.

24

aIV. Installation & Configuration (for Windows NT 4.0)

Installing the Printer Driver on Windows NT 4.0

To install a printer on Windows NT 4.0, you must be logged on with an account that has the right to
install or create a printer. In Windows NT, users with that right are the Administrators or Power
Users.

Install the Pitney Bowes Printing System Ver. 5e/6 by following the steps below:

1 Start Microsoft Windows NT 4.0.
2 Click the Start button, point to Settings and

then select Printers.

3 In the Printers folder, double-click on

Add Printer icon. The Add Printer
Wizard dialog box appears.

In the Add Printer Wizard, select how
this printer should be attached to your
computer. The My Computer (Local
Printer) option would normally be
selected.

! Note: Select the Network Printer Server option

when the printer is connected to another computer and accessed through the network.
To configure a network printer, see "Tips for Network Printing” (P. 46).

Click on Next >.

4 A list of Available Ports appears.

From the Available Ports list, select the
LPT port where you have the Pitney
Bowes facsimile unit connected, e.g.,
LPT1.

Click on Next >.

! Note: If the unit is not connected to LPT1, you can change the

port assignment to another Local or Network port at this
step (i.e., the fax machine can be installed to the network
through a Print Server). (The Add Port button allows you
to add a new digital network port, local port, or PJL (Printer Job Language) monitor to your printing system.)

25

aIV. Installation & Configuration (for Windows NT 4.0)

Installing the Printer Driver on Windows NT 4.0 Continued

5 A list of printers that are supported by

Windows NT 4.0 appears.
Click on Have Disk….

6 A dialog box appears, instructing you to

insert the disk that has the printer driver
file on it.

Insert the floppy disk labeled for
Windows NT 4.0 into the floppy drive,
most often drive “A”. If “B” is your floppy
disk drive, type “B:”.

Click on OK.

7 A list of printers appears.

From the Printers list, select the Pitney
Bowes facsimile model and driver you
want to install, e.g., Pitney Bowes 2050
EP 6.

Click on Next >.

26

aIV. Installation & Configuration (for Windows NT 4.0)

Installing the Printer Driver on Windows NT 4.0 Continued

8 The Add Printer Wizard displays a

Printer name and asks whether you want

this printer to become the default printer
for Windows-based programs. You can
rename the Printer name (up to 32
characters) if you wish. The name does
not have to reflect the name of the driver
in use.

Click on Next >.

9 The Add Printer Wizard asks if you want

to share the printer on a network. If so,
you must also specify a share name (the
default share name is the Printer Name
specified in the preceding screen). The
Add Printer Wizard also asks you to
specify the Operating Systems of all
computers that will be sharing the printer.

! Note: If the Shared radio button is selected, you

might be asked to supply the Windows NT
installation CD-ROM. (If you designated
Windows 95 as the Operating System of a
computer sharing the printer, you might
also be prompted to supply the Windows
95 installation CD-ROM).

Click on Next >.

10Select whether or not to print a test page

after installation. Normally select Yes.
Click on Finish.

27

aIV. Installation & Configuration (for Windows NT 4.0)

Installing the Printer Driver on Windows NT 4.0 Continued

11 The required files are copied.

12 The icon for your Pitney Bowes facsimile

unit is created in the Printers folder.

Your Pitney Bowes facsimile unit is now
ready to be used as a PCL (Printer
Command Language) printer for Windows
NT 4.0.

13 If you have selected Yes to print a Test

Page during the previous step, the
following dialog box appears. If the
Test Page printed correctly on your Pitney
Bowes facsimile unit, click on Yes to
confirm. Allow at least 30 seconds for
printing to begin. If it does not print, click
on No. Windows will then display Printer
Troubleshooting Help topics.

28

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights)

In Windows NT 4.0’s System Policies control and restrict what is seen on the desktop and which
properties are configured based on your log on rights.
This chapter will cover properties that can be set when logged on as an Administrator. For
information regarding configurable properties when logged on as a User, see "Configuring the
Printer Driver Settings on Windows NT 4.0 (with User’s Rights)” (P.37).

To modify the printer settings, follow the steps below to display the printer Properties dialog box:

1 Start Microsoft Windows NT 4.0 and log onto the computer/network with an account

that has the right to add or change system configurations (i.e., Administrator).

2 Click the Start button, point to Settings and then select Printers.
3 In the Printers window, right click on the Pitney Bowes Printing System icon (e.g.,

Pitney Bowes 2050 EP 6) and then select Properties from the drop-down menu.

The Pitney Bowes Printing System Ver. 6 (or 5e) Properties dialog box will appear.

Click on the tabs at the top of the dialog box to set each of the following properties…

29

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

General Tab

(1)

(2)

(3)

(5)

(1) Comment

Enter your comments, if any. If another user sets up his or her computer to share this printer,
comments specified here will also appear on that computer. However, comments displayed on
a previously set-up PC will not be updated with a new comment.

(2) Location

Specify the printer location.

(3) Driver

Displays the printer driver. Specify the driver to be used with the printer.

(4) “New Driver…” button

Either updates or modifies the printer driver (when required).

(5) “Separator Page…” button

Inserts a separator page for every document to be printed. This feature is useful when multiple
users share the printer or when printing multiple documents at one time.
Enter the separator page file name in the Separator Page dialog box or Click on “Browse…” to
specify the file (.sep) to be used as the separator page.

(6) “Print Processor…” button

Specify the processor to be used for printing (Print Processor) and the data type (Default Data
type). The processor and data type affect the manner in which the printer functions in Windows
NT. Normally they do not need to be modified. However, modification might be necessary when
the printer is used with a special application.

(7) “Print Test Page” button

Prints a test page to verify that the printer is installed properly.

(4)

(7)

(6)

30

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Ports Tab

(1)

(2)

(4)

(1) Print to the following port(s)

Displays a list of ports available for printing, their description and printers that are connected to
these ports. Check the appropriate port, normally LPT1.

(2) “Add Port…” / “Delete Port…” button

Adds/deletes a new port or a new network port.

(3) “Configure Port…” button

Configures the selected port. If it is a parallel port, Transmission Retry should be specified.

(3)

! Note: Specify the amount of time (in seconds) allowed to elapse before the printer is ready to print. If the printer is not ready to

print within this duration, an error message will be displayed. Increase this value if a timeout error occurs when printing a
large document.

(4) Enable printer pooling

Allows printer pooling.
Pooling is essentially a single logical printer that prints to more than one print device. It prints
jobs sent to it to the first available print device.

31

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Scheduling Tab

(1)

(2)

(3)

(1) Available

Schedules the printer for operation. Specify operating hours when From-To is selected.

(2) Priority

Sets printing priority. The slider allows the priority to be adjusted from 1 through 99.

(3) Spool print documents... / Print directly to the printer

Specify how documents should be sent from the program to the printer.

(4)

(5)

(6)

(4) Hold mismatched documents

The spooler compares document settings against printer settings and holds printing of a
document if its settings (Paper Size, Orientation, and so on) do not match the printer settings.

(5) Print spooled documents first

Always prints spooled documents first regardless of printing priority.

(6) Keep documents after they have been printed

Holds documents in the print queue even after they have been printed. These documents can
be printed again directly from the queue regardless of the state the application is in.

32

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Sharing Tab

(1)
(2)

(3)

! Note: For information about sharing a printer, see "Tips for Network Printing” (P. 46).

(1) Not Shared / Shared

Select whether to display or use this printer on or with other computers.

(2) Share Name

Specify the name of the shared printer. The displayed name can be used as it is or a new name
may be entered. The name specified here will be displayed when other users on the network
view information about the printer.

(3) Alternate Drivers

Specify the Operating Systems of other computers that might share this printer.

! Note: When sharing a printer on the network, if the print driver is installed on one print server, other computers will

automatically copy and use that driver.
For this reason, the print server must have printer drivers for all other Operating Systems that will be sharing
the printer.

33

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Security Tab

(1)

(2)

(3)

(1) “Permissions” button

Set printer access privileges.

(2) “Auditing” button

Displays the persons who used this printer and how they used it.

! Note: In order to utilize these features, you need to have previously selected “Audit...” from User Manager's Policies

and have enabled File and Object Access in the Audit Policy dialog box.

(3) “Ownership” button

Set the ownership of the printer.

34

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Device Options Tab

(1)

(2)

(1) Tray Numbers: Specify the number of trays installed on the Pitney Bowes facsimile unit.
(2) “Halftone Setup” button: Select the halftone method to be used for the type of document

being printed and your preference.

• Halftone Pattern: Select the pixel size to be used for

halftones. The greater the value, the coarser the
image would become. However, a larger value is
usually better suited to printing in large areas. The
Enhanced pattern allows printing at a higher
resolution using the same number of pixels. However,
the pattern might generate unnatural lines, patterns,
moire effects, and so on depending on the image to
be printed.

• Device Gamma: Adjust the gamma of print images (color intensity adjustment).

• Pixel Diameter: Adjust the darkness of the print image. Manipulate the slider to specify

the pixel size. You can select between specifying the real size in inches or percentage
relative to the printer resolution.

• Luminance (CIE Y): Adjust the luminosity of the print image.

35

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Image Options Tab

You can change the name of the Overlay Image to better describe its contents. Select the “Image
name” (in the upper window) and then insert the new name below, in the “Image Name” box. To
use the Image Overlay features, see “Handling Tab,” P. 40).

36

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with Administrator’s Rights) Continued

Font Substitution
Tab

Displays the Font Substitution Table that allows you to choose which printer font to substitute for
TrueType fonts.

In the default setting, the Font Substitution Table is set to substitute TrueType fonts with the most
similar printer font. However, if you wish to modify the substitution, select a font from the list of
TrueType fonts displayed in the upper window and then select a corresponding font from the
Substituted printer fonts box below.

37

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights)

In Windows NT 4.0’s System Policies control and restrict what is seen on the desktop and which
properties are configurable based on your log on rights.
This section will cover properties that can be set when logged on as a User. For information
regarding configurable properties when logged on as an Administrator, see “Configuring the
Printer Driver Settings on Windows NT 4.0 (with Administrator’s Rights),” (P. 28).

To modify the printer settings, follow the steps below to display the printer properties dialog box:

1 Select Print... from the File menu of the application.
2 In the Print dialog box, select the appropriate printer from the list box then click on

Properties. The Properties dialog box appears.

Click the tabs at the top of the dialog box to set each of the following properties…

38

aaIV. Installation & Configuration (for Windows NT 4.0)

(5)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

Paper/Layout Tab

(1)

(2)

(3)

(4)

(6)

(7)

(1) Paper Size

Select the size of the document.

(2) Paper Source

Specify where the paper you want to use is located in the machine. Normally, it’s best to
choose Auto Tray Selection, the printer driver will automatically select an appropriate tray
according to the Paper Size.

(3) Orientation

Select a preferred print orientation (Portrait or Landscape).

(4) Copies

Specify the number of copies to be printed. If the number of copies to be printed can be
specified within the application Print dialog box, indicate one copy here and specify the number
of copies in the application.

39

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

(5) Zoom (Pitney Bowes System Ver. 6)

Specify an enlargement or reduction percentage when printing documents. If enlargement/
reduction can be set with the application, indicate 100% here and specify the enlargement/
reduction percentage in the application Print dialog box.

(6) Magnify (Pitney Bowes System Ver. 6)

Select a fixed enlargement/reduction ratio between different paper sizes. The magnification
ratio automatically changes the Zoom display to the required enlargement/reduction
percentage.

(7) N in 1 (Pitney Bowes System Ver. 6)

Specify the layout pattern for printing multiple documents on a single sheet of paper. Selecting
2 in 1 or 4 in 1 automatically changes Zoom display to the required enlargement/reduction
percentage.

! Note: 2 in 1 or 4 in 1 allows the user to select the following layouts under the Position field.

40

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

Handling Tab

(1)

(2)

(3)

(1) Output Order (Pitney Bowes Printing System Ver. 5e): Select the order (Ascending/

Descending) in which printed copies should be output.

(2) Sorter: Select whether to Stack or Sort when printing multiple copies.
(3) Image Overlay (Pitney Bowes Printing System Ver. 5e): Select if you want to use the

Overlay feature. When selected, this feature overlays (prints) an image, e.g., company logo,
on each document printed using the Pitney Bowes Printing System 5e/6 printer driver. You
simply create a document containing the desired image in, for example, Microsoft Word, and
then save the image as an overlay, as outlined below:
f To Save an Overlay Image

1. Create or open an existing file from your application.

2. When you are ready to save the page as an Overlay Image, from the Menu bar, select

File/Print.

3. The Print dialog box appears. Select the Pitney Bowes facsimile unit printer driver and

then click on the Properties button.

4. From the printer driver Properties dialog box, click on the Handling tab.

5. From the Image Name list box, select a desired name from the list.

! Note: If you have the rights to edit the printer driver properties, you can change the Image Name in the

Image Options tab (see P. 35).

6. Check the Save As Overlay check box.

7. Click OK to close and save the settings of the printer driver Properties dialog box.

8. Click OK from your application’s Print dialog box to save the page as an Overlay Image.

41

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

f To Print a Document with an Overlay Image

1. Create or open an existing file to be printed with your application.

2. When you are ready to print the document, from the Menu bar, select File/Print.

3. The Print dialog box appears. Select the Pitney Bowes facsimile unit printer driver and

then click on the Properties button.

4. From the printer driver Properties dialog box, click on the Handling tab.

5. From the Image Name list box, select a desired Overlay Image from the list.

6. Be sure the Save As Overlay check box is not checked.

7. Click OK to close and save the settings of the printer driver Properties dialog box.

8. Click OK from your application’s Print dialog box to begin printing the document with the

selected Overlay Image on top of each page.

42

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

Quality Tab

(1)

(2)

(3)

(1) Resolution

Select the printer resolution (300dpi or 600dpi).

! Note: 1. Dpi (dots per inch) represents the number of dots contained in one inch. Larger values represent higher resolution.

2. For information regarding the memory capacity of the optional D-RAM Card and printer Resolution, see
"Introduction” (P. 6).

(2) Halftone (Pitney Bowes Printing System Ver. 6)

Select the halftone method to be used (Normal or Line Art) for the type of document and your
preference.

(3) Color Adjustment (Pitney Bowes Printing System Ver. 5e)

See next page…

43

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

(3) Halftone Color Adjustment (Pitney Bowes Printing System Ver. 5e)

Uses halftone settings specific to the system.
Clicking on “Color Adjustment…” will display the halftone setting dialog box.

• Contrast
Adjusts the contrast of print images.

• Brightness
Adjusts the brightness of print images.

• Dark Picture
Select this option in order to brighten very dark images.

• Negative
Select this option in order to print images with black and white reversed.

• Input RGB Gamma
Adjusts the gamma of print images (color intensities). Red, Green and Blue can also be
adjusted individually.

• Black Ref / White Ref
Adjusts the difference between the darkest and lightest colors of an image. Increasing the
Black Ref value or decreasing the White Ref value will intensify the contrast of the image
but reduces the range of colors in between.

• Picture
Select a test pattern type.
Selecting the View check box will display halftone adjustment results in the test pattern.

! Note: 1. If you have Administrator’s rights, you can also make additional Halftone parameter adjustments (see

“Device Option Tab”, P. 34).

2. For additional information about each setting, see Windows Help topics.

44

aaIV. Installation & Configuration (for Windows NT 4.0)

Configuring the Printer Driver Settings on Windows NT 4.0
(with User’s Rights) Continued

Font Tab

(1)

(2)

(1) Use printer fonts instead of TrueType fonts

Prints using printer fonts as a substitute for TrueType fonts used in the original document when
printing. You can substitute printer fonts without setting the Font Substitution Table.

(2) Always use TrueType fonts

Always uses TrueType fonts without printer font substitution.

! Note: If you have Administrator’s rights, you can edit the Font Substitution Table. See “Font Substitution Tab”

(P. 36).

45

aV. Printing

Printing from Windows Applications

If the printer driver is installed properly and the Pitney Bowes Printing System is selected as the
default printer in the printer setup, printing can be accomplished from any Windows applications
with simple operations.

To print from most Windows applications, use the “Print…” command on the File menu. Selecting
the “Print…” command typically displays a dialog box similar to the one below.

After selecting the print range to be printed and the number of copies, click on OK to start printing.
While documents are being printed, a small printer indicator remains displayed to the left of the

clock on the Task bar (System Tray). The indicator disappears when printing is completed.
If you double-click on the indicator, you can verify the details of the print job in the spooler.

! Note: 1. When TrueType fonts are substituted with printer fonts, either by using a font other than a TrueType font or

by substituting from the Font Substitution Table, print results might be slightly different from displayed
results due to a difference in character widths.
To set fonts, see the following:

Windows 95/98 [Fonts Tab] (P. 23)
Windows NT 4.0 [Fonts Tab] (P. 36 & 44)

f To select the Pitney Bowes Printing System as your default printer, follow the steps

below:

1 Click the Start button, point to Settings and then select Printers.
2 In the Printers folder, right-click on the Pitney Bowes Printing System icon and then

select Set as Default from the drop-down menu. A check mark will be displayed
next to the printer icon.

46

aaV. Printing

Tips for Network Printing

This section explains precautions and items to be verified when you are sharing the Pitney Bowes
facsimile (printer) with other computers.

Sharing between PCs on a Network

A PC running 95/98, sharing the Pitney Bowes Printing System, requires Print Sharing to be
enabled.

f To enable Print Sharing, follow the steps below:

1 Double-click on Network in Control Panel and then click on “File and Print Sharing…”

from the Configuration tab.

2 In the File and Print Sharing dialog box, select “I want to be able to allow others to

print to my printer(s).”

3 Click on OK.

47

aaV. Printing

Tips for Network Printing Continued

f On the Print Server (PC on which the printer will be physically connected):

1 Install the Pitney Bowes Printing System printer driver on the PC that will be connected

to the Pitney Bowes facsimile unit.

2 Click the Start button, point to Settings and then select Printers.
3 In the Printers folder, right-click on the Pitney Bowes Printing System icon and select

Share... from the drop-down menu.

4 In the Sharing property dialog box, select Shared As and then type in desired name.
5 Click on OK.

When setup is completed, the shape of the Pitney Bowes Printing System icon will change. This
indicates that the printer has been set for sharing.

f On the Client (PC connected to the network):

1 Click the Start button, point to Settings and then select Printers.
2 In the Printers folder, double-click on Add Printer. The Add Printer Wizard dialog box

will be displayed.
Click on Next >.

3 Select Network Printer.

Click on Next >.

4 Enter the network path or queue to the printer. Follow the wizard's instructions to

complete installation.

48

aaV. Printing

Tips for Network Printing Continued

Connecting to a Print Server

When connecting the Pitney Bowes Printing System to a commercial print server, consult its
instruction manual to establish connections among the computer, the print server and the Pitney
Bowes facsimile unit.

Please refer to the Readme.wri file in the Pitney Bowes Printing system installation disk for a list of
print servers that have been verified with the proper operation. However, the operation of the
printing system cannot be assured for every network.

49

aaVI. Problem Solving

Troubleshooting

This section explains how to solve problems including error messages or unexpected printing
results.

Checking the Basics

If the Pitney Bowes Printing System is not printing or working as expected, start by checking the
basics below:

• Ensure that the printer cable (parallel interface cable) is connected properly

• Ensure that the cable length is not longer than 6 feet

• Ensure that the Pitney Bowes facsimile unit is turned on

• Ensure that there is paper in the Pitney Bowes facsimile unit

• Try printing a test page from the printer driver properties dialog box

- On Windows 95/98, see P. 15

- On Windows NT 4.0, see P. 29

50

aaVI. Problem Solving

Troubleshooting Continued

Document Does Not Print Properly

Problem Solutions

Character is not printing in the
correct positions or the
characters near the edges of
the page are missing.

The font type is wrong.

The character is not smooth.
Poor photograph print quality.
Different character or symbol

from the document is printed.
The printer does not print

anything or prints irregular
images from the middle of the
1st page.

Printing is exceedingly slow.

Although printer data is trans­ferred to the Pitney Bowes
facsimile unit, it does not print
nor display an error message.

• Check and specify the paper size and orientation settings in
the printer driver to coincide with the application. Also, check
that the corresponding paper size is loaded in the Pitney
Bowes facsimile unit.

• Increase the Page Margins in the application. The Pitney
Bowes facsimile unit requires minimum margins of ¼ inches
(4 mm) on all sides.

• Check if the selected font is installed in the PC.

• Check if the selected font is being substituted with the

appropriate printer font in the Font Substitution Table of the
printer driver Properties dialog box.

• Select “Always use TrueType fonts” from the Font tab of
the printer driver Properties dialog box.

• Select an outline font instead of a bit map font.

• Select 600 dpi resolution or change the halftone settings.

• Check if the Pitney Bowes Printing System printer driver is

selected.

• Insufficient Printer Page Memory in the Pitney Bowes
facsimile unit. Install an optional D-RAM Card or change the
resolution to 300 dpi in the Quality tab of the printer
Properties dialog box.

• Select the Spool settings “Start printing after first page is
spooled” from the Details tab of the printer driver Properties

dialog box.

• Select 300 dpi resolution.

• Increase the optional D-RAM Card to 8-MB. See Section I.

• Verify your machine is set up for printing. See Section II.

51

aaVI. Problem Solving

•

Troubleshooting Continued

Error Messages Appear on the PC

Error Message Solutions

There was an error writing to
LPT1. The printer is not
ready…
There was an error writing to
LPT1. A printer timeout error
has occurred…

Cannot print because an error
is found in the current printer
settings.

Error Messages Appear on the Pitney Bowes Facsimile Unit

Error Message Solution

* PRINTING PC DATA *

Insufficient Memory

* PRINTER MODE *

Wrong Paper Size

Verify that the Pitney Bowes facsimile unit is turned “ON”
and the printer cable is properly connected.

• Check if the Pitney Bowes facsimile unit has paper.

• If the number of pages or quantity of data is very large, the

printer memory may become full and will stop receiving the
print data. Increase the “Transmission retry” value in the
Details tab (Windows 95/98) or the Ports tab (Windows NT

4.0) of the printer Properties dialog box.

• Verify that there is no mismatch between the paper size or
orientation in the application and the printer driver settings.

• The available page memory on the Pitney Bowes facsimile
unit may not be enough. Either install an optional D-RAM
Card or change the resolution to 300 dpi in the printer driver
Properties dialog box.

• The Paper Size setting on the Pitney Bowes facsimile unit
paper tray may be set incorrectly (i.e., installed A4-size
paper but the setting is for letter-size and specified to print
an A4-size document. Check if the Paper Size is properly
set.

• Check if the Paper Size setting specified in the document
coincides with the setting in the printer driver Properties
dialog box.

• Verify that there is no mismatch between the paper size or
orientation in the application and the printer driver settings.

System Error (Floppy Disk Drive Related)

Error Message Solutions

Specified an incorrect drive.

Drive not ready.
There is a problem with either

the floppy disk or the floppy
disk drive.

• Specify the correct floppy disk drive.

• Make sure the floppy disk is inserted properly.

• Insert the floppy disk into the drive and click “Retry.”

• Make sure the floppy disk is inserted properly.

• Try a different floppy disk.

• Try the floppy disk in a different PC.

52

aaVI. Problem Solving

Technical Support

If actions suggested in Troubleshooting fail to solve your printing problems, contact the Pitney
Bowes Diagnostic Center.

Diagnostic Center Phone Number

United States
Canada (English)
Canada (French)
United Kingdom
Australia

* In the U.S., you can fax questions to the Pitney Bowes Diagnostic Center

at 800-824-4417. Note: Please be sure to include your phone, fax,
model and serial numbers.

800 243-5556*
800 668-9194
800 387-0185
01279-443431

Call your local office

When inquiring, please provide us with the following information in exact order:

• The model of the Pitney Bowes facsimile unit and the version of the printer driver you are using

- Pitney Bowes 2030

- Pitney Bowes 2050

• Printer Driver ver. 5e or 6

• The system information on the computer you are using. See “Introduction” (P. 6).

• Windows 95/98 or Windows NT 4.0

! Note: The Pitney Bowes Printing System floppy disk contains the Readme.txt file containing the most recent

information. Referring to this Readme.txt file is recommended even when your problem cannot be solved
with an action suggested in Troubleshooting.

53

aaAppendix

Removing the Printer Driver

To remove the Pitney Bowes Printing System, follow the steps below:

1 Click the Start button, point to Settings and then select Printers.
2 The Printers window appears.

Right-click on the Pitney Bowes
facsimile unit icon and then select

Delete from the drop-down menu.

3 A deletion confirmation dialog box appears.

Click on Yes.

4 A 2

nd

deletion confirmation dialog box

appears.

Click on Yes.

5 The selected Pitney Bowes

facsimile unit icon is deleted
from the Printers Window.

! Note: 1. To remove a printer driver in Windows NT 4.0,

you must be logged on with an account that has
the rights to create or administer a printer.

2. Even if the Pitney Bowes Printing System is
successfully removed, not all driver files will be
deleted from the hard disk since other printers might
also be using some of the driver files.

54

aaAppendix

Letter-size example:

Printing Area

The printing area supported by the printer driver is shown below.
Due to mechanical limitations, certain areas on the paper cannot be printed.

Printing Area

a = 8.5 inches
b = 8.0 inches
c = 11 inches
d = 10.6 inches

A4-size example:

a = 210 mm
b = 202 mm
c = 297 mm
d = 289 mm

55

aaAppendix

Font Code Table

Font Code PCL Font Compatible font

0 CG-Times Duch 810 SWC
1 CG-Times Italic Duch 810 Italic SWC
2 CG -Times Bold Duch 810 Bold SWC
3 CG-Times Bold Italic Duch 810 Bold Italic SWC
4 Univers Swiss 742 SWC
5 Univers Italic Swiss 742 Italic SWC
6 Univers Bold Swiss 742 Bold SWC
7 Univers Bold Italic Swiss 742 Bold Italic SWC
8 Univers Condensed Swiss 742 Condensed SWC
9 Univers Condensed Italic Swiss 742 Condensed Italic SWC
10 Univers Condensed Bold Swiss 742 Condensed Bold SWC
11 Univers Condensed Bold Italic Swiss 742 Condensed Bold Italic SWC
12 Antique Olive Incised 901 SWC
13 Antique Olive Italic Incised 901 Italic SWC
14 Antique Olive Bold Incised 901 Bold SWC
15 CG Omega Zapf Humanist 601 SWC
16 CG Omega Italic Zapf Humanist 601 Italic SWC
17 CG Omega Bold Zapf Humanist 601 Bold SWC
18 CG Omega Bold Italic Zapf Humanist 601 Bold Italic SWC
19 Garamond Aldine 430 Original Garamond SWC
20 Garamond Italic Aldine 430 Original Garamond Italic SWC
21 Garamond Bold Aldine 430 Original Garamond Bold SWC
22 Garamond Bold Italic Aldine 430 Original Garamond Bold Italic SWC
23 *Courier Medium Fixed Pitch 810 Courier Roman SWC
24 *Courier Italic Fixed Pitch 810 Courier Italic SWC
25 *Courier Bold Fixed Pitch 810 Courier Bold SWC
26 *Courier Bold Italic Fixed Pitch 810 Courier Bold Italic SWC
27 Letter Gothic Regular Fixed Pitch 850 Letter Gothic 12 Pitch/text SWC
28 Letter Gothic Italic Fixed Pitch 850 Letter Gothic Bold 12 Pitch/text SWC
29 Letter Gothic Bold Fixed Pitch 850 Letter Gothic Italic 12 Pitch/text SWC
30 Albertus Medium Flareserif 821 SWC
31 Albertus Extrabold Flareserif 821 Extra Bold SWC
32 Clarendon Condensed Clarendon 701 Clarendon Condensed SWC
33 Coronet Ribbon 131 SWC
34 Marigold Audrey Two SWC
35 *Arial Swiss 721 SWM
36 *Arial Italic Swiss 721 Oblique SWM
37 *Arial Bold Swiss 721 Bold SWM
38 *Arial Bold Italic Swiss 721 Bold Oblique SWM
39 *Times New Roman Dutch 801 SWM
40 *Times New Roman Dutch 801 Italic SWM
41 *Times New Roman Dutch 801 Bold SWM
42 *Times New Roman Dutch 801 Bold Italic SWM
43 *Symbol Symbol SWA
44 *Wingdings Wingbats SWM

56

aaAppendix

Symbol Table

No. Symbol Set No. Symbol Set

0 Legal (HP Legal) 18 ECMA 94 (Latin 1)
1 ISO 4 (United Kingdom) 19 Macintosh
2 ISO 6 (ANSI, ASCII) 20 Math 8 (HP Math 8)
3 ISO 11 (Swedish/French) 21 Microsoft Publishing
4 ISO 15 (Italian) 22 Pi Font (HO Pi Font)
5 ISO 17 (Spanish) 23 PS Math
6 ISO 21 (German) 24 PS Text
7 ISO 60 (Norwegian, v.1) 25 Ventura International
8 ISO 69 (French) 26 Ventura Math
9 ISO 8859/2Latin 2 27 Ventura US
10 ISO 8859/2Latin 5 28 Windows
11 PC-8 (IBM-8, Code Page 437) 29 Windows 3.1
12 PC-8 DN (Denmark/Norway) 30 Windows 3.1Latin2
13 PC-850 (IBM-850) 31 Windows 3.1Latin 5
14 PC-8 TK (Code Page 437T) 32 Symbol, Windows 3.1
15 PC-852Latin2 33 Wingding, Windows 3.1
16 Roman 8 34 Baltic (PC-1004)
17 Desk Top 35 Baltic (PC-775 Baltic)

57

aaAppendix

FCC Notice for User in USA

Federal Communications Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Relocate fax machine with respect to receiver or other equipment.

• Connect fax machine into outlet on a circuit different from that which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: To assure continued compliance, use only shielded interface cable when connecting the

facsimile machine parallel interface port to host computer. Also, any changes or
modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

58

100 Oakview Drive
Trumbull, Connecticut 06611-4724

FX30060 10/99 © Pitney Bowes, Inc. All Rights Reserved. Printed in U.S.A.