Pitney Bowes 2030 Operating Guide
TABLE OF CONTENTS
SECTION .................................................................................................... PAGE
4.4 Sending a Document..................................................................... 32
4.4.1 Scan to Memory ............................................................... 32
4.4.2 Automatic Redialing (Retries)........................................... 32
4.4.3 Dialing through the Numeric Keypad................................ 33
4.4.4 Dialing with a Speed Dial Number.................................... 34
4.4.5 Dialing with a One-Touch Key.......................................... 35
4.4.6 Dialing with P-Keys........................................................... 36
4.4.7 Dialing by Pressing the DELAYED SEND Key................. 36
4.4.8 Dialing by Programming an AutoDial Job......................... 37
4.4.9 Dialing Manually from the Telephone Handset................. 39
4.4.10 Voice Request Dialing .................................................... 40
4.5 Receiving a Document.................................................................. 41
4.5.1 Receiving to Memory........................................................ 42
4.5.2 Out of Paper Receive....................................................... 43
4.5.3 Receiving Manually........................................................... 44
4.6 Polling............................................................................................ 45
4.6.1 Preparing a Document to be Polled (Simple Poll)............ 46
4.6.2 Editing “To Be Polled” Jobs.............................................. 47
4.6.3 Polling Another Machine (Simple Polling)......................... 48
4.6.4 Bulletin Board/Unlimited Polling........................................ 49
4.6.5 Sequential Polling............................................................. 49
4.6.6 Turnaround Polling........................................................... 51
4.6.7 Polling a Mailbox............................................................... 51
5. FEATURES SELECTIONS................................................................... 53
5.1 Storing Speed Dial Numbers......................................................... 56
5.1.1 Creating or Adding a Speed Dial Number........................ 57
5.1.2 Changing or Deleting a Speed Dial Number,
Telephone Number or Name......................................... 58
5.2 One-Touch Keys ........................................................................... 60
5.2.1 Programming a One-Touch Key....................................... 60
5.2.2 Deleting a Speed Dial Number from a One-Touch Key ... 61
5.3 Programming AutoDial Jobs ......................................................... 63
5.3.1 Sending a Document with Programmable AutoDial Jobs. 64
5.3.2 Polling with Programmable AutoDial Jobs........................ 65
5.3.3 Entering a Relay Programmable AutoDial Jobs............... 66
5.3.4 Sending/Receiving with Programmable AutoDial Jobs.... 68
5.3.5 Sending to a Mailbox with Programmable AutoDial Jobs. 69
5.4 Editing AutoDial Jobs .................................................................... 71
5.4.1 Adding Pages................................................................... 72
5.4.2 Editing Destinations.......................................................... 72
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TABLE OF CONTENTS
SECTION .................................................................................................... PAGE
5.4.3 Deleting a Job................................................................... 74
5.4.4 Repeating a Job ............................................................... 74
5.4.5 Changing a Time.............................................................. 75
5.4.6 Print Document................................................................. 76
5.5 Programming P-Keys (One Touch Programmable Keys)............. 77
5.5.1 Storing P-Keys.................................................................. 77
5.5.2 Editing or Deleting the Program from a P-Key................. 78
5.6 Printing Reports and Forms .......................................................... 80
5.6.1 Printing a Report On Demand.......................................... 80
5.6.2 On Demand Reports ........................................................ 81
1. Jobs Report .................................................................. 81
2. Speed Dial Directory..................................................... 81
3. One-Touch Directory .................................................... 81
4. One-Touch Overlay Sheet............................................ 82
5 Program Key (P-Key) Directory .................................... 82
6. System Set-Up Report.................................................. 82
7. Cartridge Order Form ................................................... 83
5.6.3 Journal Report.................................................................. 83
5.6.4 Verification Reports.......................................................... 84
1. Job Status Report......................................................... 84
2. Job Confirmation Report............................................... 84
3. Mailbox Directory.......................................................... 84
4. Mailbox Confirmation.................................................... 84
5. Mailbox Delivery Report................................................ 85
6. Relay Confirmation Report ........................................... 85
5.7 Setting Up The System .................................................................. 86
5.7.1 Changing or Programming the Set-Up Definitions........... 87
5.7.2 Machine Settings.............................................................. 87
5.7.3 Machine ID Settings ......................................................... 90
5.7.4 Report Settings................................................................. 91
5.7.5 Job Settings...................................................................... 95
5.7.6 Telephone Line Settings................................................... 97
5.7.7 Option Settings................................................................. 99
5.7.8 Receive Settings............................................................... 101
5.7.9 PC Options....................................................................... 105
6. SPECIAL FEATURES AND FUNCTIONS ............................................ 106
6.1 PBX Access Codes....................................................................... 106
6.1.1 PBX Access Codes ON.................................................... 107
6.1.2 Programming AutoDial Jobs -
PBX Access Codes ON.................................................... 107
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TABLE OF CONTENTS
117
SECTION.................................................................................................... PAGE
6.2 Mailbox Functions ......................................................................... 108
6.2.1 Setting up Mailboxes........................................................ 109
6.2.2 Printing the Mailbox Directory........................................... 110
6.2.3 Printing Mail Stored in a Mailbox...................................... 111
6.2.4 Storing Mail in Your Model 2030 Mailbox......................... 112
6.2.5 Sending a Document to a Mailbox ................................... 114
6.2.6 Polling Your Mailbox From Remote Locations................. 115
6.3 Relay Functions............................................................................. 116
6.3.1 Single and Dual Node Relay.............................................
6.3.2 How Speed Dial Numbers and One-Touch Keys are
Used in the Relay Process................................................ 118
6.3.3 Single Node Relays From Your Unit................................. 118
6.3.4 Dual Node Relays From Your Unit................................... 120
6.3.5 Performing Relays Using DTMF (Touch-Tone)................ 122
6.3.6 Relay Reports................................................................... 123
6.4 Programmable Power Saver......................................................... 123
6.4.1 Programmable Power Saver Feature (Heater Timer)...... 123
6.5 Modem Start Speed ...................................................................... 124
6.6 Sub-Addressing............................................................................. 125
6.6.1 General Description.......................................................... 125
6.6.2 Programming a Sub-address ........................................... 126
7. TROUBLESHOOTING AND MAINTENANCE....................................... 127
7.1 Symptom and Probable Cause ..................................................... 127
7.2 Display Messages ......................................................................... 128
7.3 Clearing a Paper Jam.................................................................... 129
7.4 Clearing a Misfed Original............................................................. 132
7.5 Cleaning the Scanner Surface ...................................................... 133
7.6 Installing/Replacing the Imaging Cartridge.................................... 134
7.6.1 Cleaning the Printer.......................................................... 136
7.7 Safety and Ozone Emissions Information..................................... 137
7.7.1 Safety Information ............................................................ 137
7.7.2 Ozone Information............................................................ 137
7.7.3 Toner Safety and Care ..................................................... 138
8. NOTICE TO USA USERS .................................................................... 139
9. NOTICE TO CANADIAN USERS ........................................................ 141
10. INFORMATION FOR U.K. USERS...................................................... 143
10.1 BABT Information for Model 2030............................................... 143
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TABLE OF CONTENTS
SECTION .................................................................................................... PAGE
11. MODEL 2030 SYSTEM SPECIFICATIONS........................................ 147
11.1 ITU-T Test Document #1............................................................ 150
12. SERVICE INFORMATION .................................................................. 151
13. MODEL 2030 OPTIONS AND SUPPLIES.......................................... 152
INDEX......................................................................................................... 154
v
1. QUICK REFERENCE
A. GETTING STARTED
Your Model 2030 can be used as soon as it’s unboxed, plugged into a power
outlet, and connected to an analog telephone line. A Pitney Bowes Customer
Service Representative should have already done this for you, as well as set
basic system parameters (e.g., the time and date that appear in the display, etc.).
If your machine has already been installed, you can begin transmissions as soon
as you turn on the power. See Section 4 for instructions on “Basic Operation”
and Section 4.4 for “Sending a Document.”
If you need to move the system, or in the unlikely event that a Customer Service
Representative is unavailable, you can begin to use the system by following
these steps:
1. Plug the power cord into the wall outlet.
2. Insert paper in the Paper Cassette. See “Loading Paper,” Section 3.6.
3. Connection to telephone equipment:
(U.S. Version)
a. Connect the Telephone Line Cord that came with the machine. One
end goes into the RJ-11C telephone jack on the wall. The other end
goes into the back of the Model 2030 jack labeled LINE. (See NOTE
1 below. There is no need to provide any other telephone.)
b. To install the Telephone Handset:
• Plug one end of the coiled Telephone Handset Cord into the
Telephone Handset.
• Plug the other end of the coiled Telephone Handset cord into the
jack on the Telephone Handset Base.
(U.K. Version)
a. Connect the Telephone Handset Cord to wall socket.
b. Plug Telephone Handset into rear socket marked TEL.
4. Install Imaging Cartridge. See Section 7.6, “Installing/Replacing the
Imaging Cartridge.”
5. Turn on the power and begin a transmission. See Section 4.4, “Sending
a Document.”
NOTES:
1. BEFORE PLUGGING THE MODEL 2030 INTO THE TELEPHONE LINE,
CHECK WITH YOUR PHONE COMPANY OR SUPPLIER TO BE SURE
THAT NO DAMAGE MAY RESULT TO THE PHONE SYSTEM. INFORM
THEM THAT YOU ARE INSTALLING A GROUP 3 FACSIMILE MACHINE.
1
THE MODEL 2030 REQUIRES AN ANALOG TELEPHONE LINE. THE FCC
REGISTRATION NUMBER AND RINGER EQUIVALENCE NUMBERS ARE
ALL ON A DATA PLATE ON THE REAR OF THE MODEL 2030.
2. See Section 3.1 for illustration of the back of the Model 2030 for assistance
with Steps 3a and 3b (outlined above).
3. Please follow the procedures in Section 5.7 “Setting Up the System.”
B. FEATURE SELECTION PROCESS
The feature categories and the selections possible under each are briefly
described below for your convenience. For a more detailed description, refer to
Section 5, “Feature Selections,” or to the specific Sections mentioned for each
feature below.
There are nine main Features in your Model 2030. Features can be selected by
either:
• repeatedly pressing the FEATURES key until you reach the desired
feature, then press YES or…
• pressing the FEATURES key + the CURSOR (δχ) key until you
reach the desired feature, then press YES or…
• pressing the FEATURES key + the desired feature number + YES
(twice).
Many of the Features relate to storing phone numbers and programming
AutoDial Jobs. Before you store phone numbers and begin to program AutoDial
Jobs, you should consider your communication needs and create a list of phone
numbers and groups of phone numbers you want to store.
The MAILBOX FUNCTIONS are described in the Special Features and
Functions Section of this Guide (see Section 6).
The CLEAN PRINTER Feature is described in the Troubleshooting and
Maintenance Section (see Section 7.6.1).
2
The Feature categories are described below. For specific selections under each,
please refer to Section 5, “Feature Selections.”
#1 AUTO DIAL (See Section 5.3)
To store Jobs to send or receive single or multiple documents at a specific
time to specific locations.
#2 PRINT REPORTS (See Section 5.6)
To print administrative reports and forms.
#3 MAILBOX ACCESS (See Section 6.2)
To define and use various Mailbox feature selections.
#4 EDIT JOBS (See Section 5.4)
To change or delete AutoDial Jobs.
#5 SET SPEED DIAL (See Section 5.1)
To store a frequently dialed number as a three-digit code. A Speed Dial
number is an abbreviated way of entering and dialing a phone number.
#6 SET ONE TOUCH (See Section 5.2)
One-Touch keys allow you to send a document to one or several locations by
pressing only one key.
#7 SET PROGRAM KEYS (See Section 5.5)
For permanent storage of frequently used AutoDial Jobs.
#8 SET UP SYSTEM (See Section 5.7)
Defines system settings.
#12 CLEAN PRINTER (See Section 7.6.1)
To clean the Model 2030 each time a new Imaging Cartridge is installed.
3
2. INTRODUCTION
Congratulations on your selection of the Pitney Bowes Model 2030 facsimile
system.
The Model 2030 will help you keep communications costs down while giving you
sophisticated transmission capabilities with one of the fastest transmission
speeds in the industry.
This Operator’s Guide will help you learn your Model 2030 quickly and easily.
The Quick Reference Chart, Table of Contents and Index will serve to make
information on every feature available instantly. Since the Model 2030 performs
many different functions, not everyone will need to learn every feature. You may
wish to read only the Sections that contain the feature(s) you are interested in.
This Guide describes the Model 2030 and explains how to set up and use the
system. The Guide is divided into eight other sections:
• Quick Reference Chart lists all of the features selectable from the Model
2030 Main Level Menu. The feature categories and each of the selections
possible under them are briefly described in this chart.
• Before Operations describes the Model 2030 Operator’s Guide and
explains how to use it.
• Basic Operation describes the basic use of the system for those who will
use the system for occasional transmissions.
• Feature Selections describes the features that allow you to store fax
numbers, create and edit AutoDial Jobs, set up the system, and print reports.
These features are the ones that allow you to customize the system.
• Special Features and Functions describes high level facsimile
capabilities, such as PBX Access Codes, Mailbox and Relay functions, Subaddressing, etc. These are powerful standard features that save time and
provide real cost savings and a high degree of system and network security.
• Troubleshooting and Maintenance describes the routine procedures
you’ll need to replace consumables (Imaging Cartridge), clear misfeeds,
clean the scanner, etc.
• Notices for USA, Canadian and U.K. Users – contains information
pertinent to use of the Model 2030 in the respective country.
• Service, Supplies and Options – Contains important contact and
supply/accessory/option ordering information.
4
2.1 Recycling
Pitney Bowes is concerned about issues that affect our environment.
Properly handled, all parts from our Imaging Cartridges can be recycled in some
way rather than taking up additional space in our country’s landfills.
To make this easier, Pitney Bowes has set up a program to provide trouble free
recycling for the Model 2030’s Imaging Cartridges in the U.S. Enclosed with
each Imaging Cartridge is a prepaid postage return label and a strip of adhesive
tape. Simply pack the used Cartridge in the same box that contained its
replacement. Seal the box with the tape, apply the return label and mail back to
us with your regular mail. You may want to keep a copy of the label in the event
you misplace the original. As long as it is a clear copy, the Post Office will honor
the copied label.
A recycling program is currently under review in the U.K.
In Canada, cartridge returns are handled by Purolator Courier. To return,
please follow the instructions provided on the Purolator material enclosed with
each cartridge.
2.2 Energy StarSM
Pitney Bowes’ desire to advise customers about the energy efficiency of our
equipment not only includes the bottom line savings but also evaluating our
equipment’s impact on the environment. Office equipment is the fastest growing
electricity load in the world.
The U.S. Environmental Protection Agency (EPA) promotes energy efficiency
because electricity generation contributes to air pollution, including 35 percent of
all U.S. emissions of carbon dioxide. It also accounts for 75 percent and 38
percent of all U.S. emissions of sulfur dioxides and nitrogen oxides, respectively.
By using more energy-efficient equipment like the new Pitney Bowes Model 2030
facsimile, we can reduce this pollution, while saving money.
Printers and fax machines are typically left on 24 hours a day, but are active only
a small percent of the time. This means conventional printers and fax units can
waste a lot of energy and money but the Pitney Bowes Model 2030 automatically
powers down to save energy when not being used. This SLEEP MODE feature
can cut the unit’s annual electricity use by over 65 percent.
As an ENERGY STAR
2030 meets the ENERGY STAR
SM
partner, Pitney Bowes Inc. has determined that the Model
SM
guidelines for energy efficiency.
5
Look for the ENERGY STAR
SM
logo (like the one on your Model 2030) when
considering products for your office.
2.3 Year 2000 Compliance
The Model 2030 is Year 2000 compliant. Please visit our web site at
www.pitneybowes.com for more information.
6
3. BEFORE OPERATION
You can adjust the Document Guides to allow you to
Can be used for placing outbound calls or answering
incoming calls. See Section 3.4 for more information on the Telephone
Panel keys
1 24
3.1 Names of Parts
The Model 2030 has the following main components.
1. Automatic Document Feeder (ADF) Set the documents you want to
transmit face down on the Automatic Document Feeder. You can have up to
50 pages in the ADF at one time.
2. Document Guides
position different size documents in the feeder. Standard size indications
(A4, 8-1/2”, B4 and 11”) are printed between the Document Guides.
3. Telephone Handset
3
Handset.
4. Operator Control Panel (Top Cover) The Operator Control
and display allow you to rapidly program the Model 2030 with a high degree
of logic and ease.
7
5. Original Document Return Tray
Once an original document moves
Holds approximately 500 sheets of
5
6
7
8
through the Document Feeder, it is stacked on this top tray. Received
documents stack on the Paper Receive Tray below.
6. Receive Document Tray Received documents are presented to the
operator here after the printing process has been completed.
7. Main Front Loading Paper Cassette
paper and is located under the machine. You can remove this cassette by
pulling it towards you. Located under the Main Paper Cassette, two more
paper trays can be added which will hold approximately 250 or 500 sheets of
paper each. Maximum paper capacity: 1,250 sheets.
8. Printer Cover Release Button Press this release button on the right side
of the unit to open the Printer Cover for Imaging Cartridge and paper path
access.
8
9. AC 120V Power Cord for attachment to the Model 2030 AC Power
12
14
Socket. The Power Cord must be plugged into a wall outlet to power the
system. (Note for U.K.: This is 240VAC.)
10. ON/OFF Switch This powers the unit ON ( | ) or OFF ( 0 ). Switch is
located at the lower right rear of the unit (when viewed from the rear).
11. RJ-11C Telephone Line A Telephone line cord connects this jack to a
similar wall jack for attachment to a phone line. (Not applicable in U.K.)
12. RJ-11C Extension Telephone Line Used if attachment of a customer
provided extension telephone is required. (Not applicable in U.K.)
13. Optional IEEE 1284 Parallel Port This port is used to connect cables if
the Printer Driver and/or HydraFax options are installed. (Call your local
Pitney Bowes Office for additional information.)
14. Ringer Volume Switch The three-position Ringer Volume Switch allows
you to adjust the volume (loudness) of the rings generated from your unit
when someone calls it. Moving the Switch increases and decreases the
volume. (Not applicable in U.K.)
13
9
11
10
9
3.2 Operator Panel
10
1) Display Area
The two-line display has space for up to 20 characters per line. Messages
that appear in the display confirm the date and time, or the current operation.
When POWER is on, the display will indicate the system status. If the display
is blank, check power switch and power plug.
If δδ or χχ are shown in the display. Pressing the δδ or χχ key will shift back and
forth between the previous and next screens.
2) On Line Light
Indicates that communications are occurring. The display will remain in the
“System Ready” mode (see Communication Status key).
3) Out of Toner Light
The OUT OF TONER indicator will illuminate when low or out of toner.
4) Reports Key
Press the REPORTS key* to print the following reports, directories and forms:
• Journal Report (view and/or print)
• Jobs Report
• Speed Dial Directory
• One-Touch Directory
• P-Key Directory
• System Set Up Directory
• (Toner) Cartridge Order Form
• One-Touch Sheet (control panel overlay)
*Also used as the left CURSOR ( β ) key.
5) Communication Status Key
a. The display can be switched by pressing and releasing the
COMMUNICATION STATUS key* once for the Transmission Speed,
Remote ID or twice for Job # and Page #, to allow for monitoring of the
transmission in progress (on line). Even if the document is being
received while copying is in progress, the state of reception can be
verified. The display will revert to “System Ready” after 5 seconds.
b. The COMMUNICATION STATUS key and then the STOP key can be
pressed in order to cancel a transmission from memory.
c. After pressing the VOICE key, press the COMMUNICATION STATUS
key to lower or increase the volume of the Monitor (Speaker).
*Also used as the right CURSOR ( α ) Key.
11
6) Directory Search Key
Touch keys to specify the
DIRECTORY SEARCH key allows you to look up any one of the 200 Speed
Dial numbers with a minimum of effort. Use of this feature employs three
keys: the DIRECTORY SEARCH key, and the two Search (or scrolling)
keys, which on the Model 2030 are the EDIT JOBS (δ) and HELP (χ) keys.
1. Press DIRECTORY SEARCH to access this feature.
2. After pressing the Alphabetical Onealphabetical group desired, pressing the EDIT JOBS key δ or the
HELP key χ will cursor to the location ID. You can enter as many
letters as you want to help define the name and reduce the amount
of scrolling with the δ or χ keys.
3. Once the proper location is displayed, pressing the SEND/RECEIVE
key will initiate communication.
7) Edit Jobs Key
The EDIT JOBS key* is used to gain direct access to the EDIT JOBS feature.
When pressed, the following selections appear on the display: 1=Add Pg,
2=Edit Dest. 3=Delete, 4=Repeat, then press δ to view 5=Change Time,
6=Print Document. These functions are used to view or modify a stored
AutoDial Job.
*Also used as a CURSOR (δ) key.
8) Help Key
Press the HELP key* to print a brief explanation of any key or feature you
need help with.
*Also used as a CURSOR ( χ ) key.
9) Original Key (Normal, Light, Dark)
Press the ORIGINAL key when you want to adjust for the contrast of the
original document. If a document is present in the Automatic Document
Feeder, each time you press the button, the display will indicate the
selection.
10) Mode (Resolution) Key
Press the MODE key when you need to adjust the transmission for a higher
than normal resolution. If a document is present in the Automatic Document
Feeder, each press of this button advances the display that will indicate the
selection. You can also press MODE when you are programming an ID to
insert symbols.
12
11) Photos Key
Press the PHOTOS key when you want to send a document that contains a
halftone image (photo). An indicator will illuminate on the Control Panel.
12) Delayed Send Key
Press the DELAYED SEND key to set up transmission jobs for delayed or
immediate transmissions, to single or multiple destinations. Up to 30 jobs
can be stored in the Model 2030.
13) Document To Memory Key
The DOCUMENT TO MEMORY key determines if documents are to be
stored to memory before dialing. Documents will be stored into memory
before transmission when the green LED is on. When the LED is off,
documents will be sent directly from the ADF.
14) One-Touch Keys (01-30)
Press any of the 30 ONE-TOUCH keys to:
•• send a document to one or more locations stored in that key,
•• poll from one or more locations stored in that key,
• to record characters (A-Z, space and hyphen) when programming the
Name field within the Machine ID, Speed Dial, One-Touch and P-Key
settings.
15) Programmable One-Touch Keys (P-Keys)
You can use the last five ONE-TOUCH keys (P1, P2, P3, P4, P5) to:
• program a permanent AutoDial job that you can use frequently (without
the need for reprogramming).
16) Yes Key
Press YES to:
• answer “Yes” to a prompt while you are programming,
• confirm a program selection you want to enter into memory,
• select a Speed Dial number for communications,
• confirm any function that requires the YES key to complete the activity.
13
17) No Key
Press NO to:
• answer “No” to a prompt while you are programming,
• backspace and erase an incorrect character or number while you are
programming.
18) Redial Key
Press the REDIAL key to immediately redial the last number called or to
override an existing redial wait period. The Model 2030 will remember the
last telephone number dialed, either through the Numeric Keypad or
automatically (e.g., via a Speed Dial number or One-Touch key).
19) Voice Key
The VOICE key is used for On-Hook Voice Mode. This allows you to call a
random non-fax telephone number or non-fax Speed Dial number or non-fax
telephone number stored as a One-Touch Program key. The VOICE key
also is used to adjust the 2030’s speaker volume (monitor).
20) Pause Key
Press PAUSE to:
• insert a 1- to 10- second delay (indicated by a “,” in the display) in a
dialing sequence while you are programming or dialing a telephone
number. A 5-second hesitation per pause entry is the factory default.
The length of each pause can be changed by calling the Pitney Bowes
Diagnostic Center listed in the back of this Guide. This feature can be
changed over the phone and does not require a service call.
21) Numeric Keypad
The numeric keypad serves two functions:
1. In fax mode, press the numeric keys to dial a fax or voice call.
2. In program mode, is used for entry of the numeric portion of programmed telephone/fax numbers.
22) Features Key
Press FEATURES to access different programmable operations from the
Main Menu: Auto Dial, Print Reports, Mailbox Access, Edit Jobs, Set Speed
Dial, Set One-Touch keys, Set Program keys, Set Up System and Clean
Printer. These features are explained in detail in Sections 5, 6 and 7. You
can also refer to the Quick Reference in Section 1.
14
23) Stop Key
Press STOP to:
• Cancel an ADF transmit in progress
• Halt printing of reports or copies
• Stop an audible alarm
24) Copy Key
Press the COPY key, enter the number of copies (up to 99) and then press
the YES key to make copies or to verify the quality of an original.
25) Send/Receive Key
Press the SEND/RECEIVE key when you are ready to begin a transmission/
reception.
15
3.3 Main Unit and Accessories
The Model 2030 has the following components:
• Imaging Cartridge • Quick Reference Guide
• Document Return Tray • Supply & Paper Cassette Labels
• Receive Document Tray • Telephone Handset*
• Telephone Line Cord • Telephone Handset Curly Cord*
• Power Cord
• Operator’s Guide
*Note: Not available in the U.K.
• Document Carrier
• Speed Dial Directory
16
3.3.1 Installing the Accessories
1. Telephone Handset and Curly Cord: Connect cable to handset and plug
other end into the cradle. Place handset in cradle. (Not available in U.K.)
2. Original Document Return Tray: Hook the projections into the square
holes at the top left side of the machine.
3. Received Document Tray: Hook the projections into the square holes at
the bottom left side of the machine.
See Section 13 for additional Model 2030 options and supplies.
17
3.4 Telephone Handset (not available in the U.K.)
Your Model 2030 is equipped with a built-in Telephone Handset that enables the
unit to be used as a combination facsimile machine and telephone.
The Model 2030 is designed to be used on its own telephone line or it can be
attached to your normal voice line and used as a desk telephone as well as an
Auto Receive fax. This means that you can actually (in most cases) eliminate
your existing desktop single line telephone set and replace it with the Model
2030. If you intend to use the Model 2030 as your primary telephone, you may
or may not want the machine set up for automatic receiving. It can be set up
either way depending upon your needs.
If you always want the Model 2030 to answer, the number of Rings Before
Answer (ring count) should be set at 1. This is the default setting when your
2030 was shipped. When set to 1 ring, the Model 2030 will answer immediately
after the first ring.
If you would like to be able to answer an incoming call before the Model 2030
answers, you can configure your system for delayed answer. This allows you to
determine how quickly the fax unit will answer after the phone begins to ring. The
Rings Before Answer setting determines the delay (number of rings) before the
Model 2030 answers. The number of Rings Before Answer should have been set
at the time that your system was installed. If not, or if you wish to change it, it
can be changed in the SET UP SYSTEM feature (see Section 5.7, “Setting up
the System”).
You may always want to answer incoming calls and never have the Model 2030
answer automatically. In this case, you can configure your system for Manual
Receive Mode. This is also changed in the SET UP SYSTEM feature (see
Section 5.7, “Setting up the System”). The display will indicate Manual Receive,
if configured this way. All incoming calls must then be answered by picking up
the Telephone Handset. If the incoming call is a fax transmission, simply press
the SEND/RECEIVE key on the Operator Control Panel.
18
3.5 Imaging Cartridge
The printing system employed by the Model 2030 drastically reduces operator
involvement and service calls. Except for paper, the Imaging Cartridge is the
only other supply you’ll ever need.
The imaging technology is extremely reliable. Each time you replace the Imaging
Cartridge, you actually are replacing the major components that control the
imaging process. There is no chance for system wear or deterioration.
A. The transmission settings of the sending machine:
• Mode (Resolution) = Normal/Fine/Extra Fine/Ultra Fine
• Original (Contrast) = Normal/Dark/Light
• Photos (Halftone) = On/Off
The transmission settings are actually determined by the sending machine. For
example, if the document is sent in the Normal Mode, it will be received in
Normal Mode on your 2030, and so on. If documents are sent to you in the Fine
or Extra Fine Modes, the resolution will be higher.
Likewise, if the sending machine is set for a Normal Original, your unit will
receive in the same manner. If the sender changes the Original setting of the
transmission, your received copies may be darker.
When a sending machine transmits pictures or graphics to you in the Photos
Mode, your Model 2030 may use more toner.
B. The type of document(s) being transmitted to you
The Imaging Cartridge yield of approximately 15,000 copies (based on the ITU-T
Test Document #1, see sample, Section 11.1) may actually vary according to the
print density of the documents being received. Pages that contain more data or
black coverage will result in fewer pages per Imaging Cartridge.
3.5.1 Low Toner and No Toner Receiving
This feature allows the Model 2030 to guard against lost pages or documents if
toner runs low. In most cases, this guarantees that all pages sent to your
machine will be either printed or saved in memory for printing at a later time.
The machine actually senses low toner well in advance of complete toner
depletion and the unit will let you know when toner is needed in two ways:
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1) A form is automatically printed when toner becomes low. Fill out the form
(see
PLEASE WAIT!
PRINTING NOW
and either fax or call the number listed in Section 12. This form may also be
printed by following directions in Section 5.6.1, “Printing a Report on
Demand.” (Not available in U.K.)
2) Additionally, as soon as a low toner condition is detected, the Toner Indicator
near the display on the Operator Control Panel will begin blinking. Enough
toner still remains in the Imaging Cartridge to print approximately 250 pages.
A special sensor automatically sends incoming pages to memory when the
toner out condition is detected. Conveniently, in the U.S. and Canada, the
Pitney Bowes toll free supply line telephone number is displayed when the
toner becomes depleted. In the U.K. a number to call is listed. The following
messages will appear in the display:
TONER ALMOST EMPTY
XXX PRINTS REMAIN
FOR REPLACEMENT
CALL (SUPPLY NUMBER)
AUG 10 2001 10:00
SYSTEM READY
The Toner Indicator light will continue to blink.
After the Model 2030 prints another 250 copies (approximate), the Toner
Indicator will remain steadily lit. If the Model 2030 detects this secondary low
toner situation while printing a page from memory, the rest of the document will
either remain in memory or continue to be received into memory. Likewise, all
subsequent documents will be received into memory.
All documents in memory will be automatically printed when the Imaging
Cartridge is replaced.
If the Toner Indicator remains steadily lit, it means the unit is completely out of
toner and the following messages will appear in the display:
TONER EMPTY
PRINTER NOT USEABLE
FOR REPLACEMENT
CALL (SUPPLY NUMBER)
AUG 10 2001 10:00
SYSTEM READY
Do This
1. Replace the Imaging Cartridge with a new one
Section 7.6 for instructions).
If additional pages or documents are still in the Model
2030’s memory, they will be automatically printed
when the Imaging Cartridge is replaced. While printing
these pages or documents, the display will read:
This Happens
After replacing the Imaging
Cartridge, the display will
read:
PAGE.7
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NOTES:
1. If the secondary low toner situation occurs and the remaining pages and
future documents are then received into memory, there may not be enough
available memory to receive the entire transmission. The Model 2030 will
receive until memory becomes full and then the telephone connection will
automatically disconnect. The Model 2030 will then not be able to receive
until the Imaging Cartridge is replaced. If this occurs frequently, you should
consider upgrading to one of the other Memory Options or paper cassettes
available from Pitney Bowes (see Section 13). Should you feel that it is
necessary to upgrade the Memory of your Model 2030, please call your
Pitney Bowes Sales Representative to place an order for the appropriate
option.
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3.6 Loading Paper
Anyone can add paper to the front loading, easy to access paper cassette(s) of
the Model 2030 with minimal effort. Installation of one or two different sizes
and/or quantities of paper is a simple procedure. If receiving volumes increase
over time, add another cassette. (To order additional cassettes, see Section 13,
“Model 2030 Options and Supplies.”)
Your Model 2030 will print on letter-, legal- or A4-size paper, in weights ranging
from 16 to 24 lbs. In general, most papers designed for photocopiers and laser
printers will produce excellent results.
In its standard configuration, you can load up to 500 sheets of standard weight
paper (20 lb. or 75 g/m2) in the 2030’s cassette(s). One or two additional
cassettes, 250-sheets and/or 500-sheets can be added, for a maximum paper
supply of 1,250 sheets. With possibly three cassettes present, there is no
receiving guesswork. Once the machine is set up and the paper is installed in
the cassettes, the Model 2030 decides whether reduction is necessary to fit onto
any letter-size paper. Or, if legal paper is installed, in the second or third
cassette, the unit may decide that a received image might be best suited to print
on legal size, if too big for letter-size.
To load paper, proceed as follows:
1. Pull the cassette completely out from
underneath the front of the 2030.
• Select a supply of approximately 500
sheets of paper (maximum) to install in
the main paper cassette. Then, while
holding the stack loosely, tap the edge
of the stack against a flat surface to
align the edges.
2. To load paper,
• Push Pressure Plates down into locked
position.
• Load the paper.
Caution: Make sure that the paper is set under
the clips of the paper cassette. Remember, you
can load about 500 sheets of standard weight
paper (20 lb.).
3. Slide the paper cassette into the machine
until completely closed.
4. Lastly, affix the proper paper size label
(shipped with unit) on front of cassette.
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To adjust the cassette paper size (LTR, LGL or A4), proceed as follows:
(green) at the rear of the cassette.
1
2
3
4
1. First, remove the cassette…
• Pull straight out until it stops.
• Grasp each end of the cassette
and lift up slightly, while pulling,
as shown by the arrow.
2. Adjust the Paper Length Guide
(green) to the paper length. For LGL
size paper, remove the Paper Length
Guide and store it in the provided slot
in the front left side of the paper
cassette. Note: See illustration inside
of cassette.
3. Reposition the Paper Size Selector
This Selector will tell the 2030 which
paper size is loaded in the cassette.
• Release the clip and remove the
Paper Size Selector.
• Rotate the Paper Size Selector
until the appropriate setting
marked on the Selector is facing
upward and the wording is
upright, e.g., LGL.
• Reinstall the Paper Size Selector.
4. If changing paper from LTR/LGL to
A4 width, (or vice versa) adjust the
Paper Width Guide and Clip to the
new paper size. The factory default
for the Width Guide and Clip are in
the LTR/LGL position.
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5
5. Reinstall the paper cassette by
angling it slightly as it first
enters the unit. Level off, while
pushing in, as shown by the
arrow.
3.7 Memory Features
3.7.1 Standard “Flash” Document Memory
The 2030’s one megabyte (1 MB) “Flash” Document Memory can store up to 60
pages* (see next Section for Memory Card Options). The 2030 uses this
memory to store pages for such capabilities as Delayed Send, Batching, Mailbox,
Broadcasting to multiple locations, and receiving documents into memory.
“Flash” Memory enables the unit to retain documents stored in memory (e.g., for
a delayed transmission or due to a paper-out condition) even if power to the unit
is interrupted. The 2030 uses its document memory in a very unique and
efficient manner, in that it frees-up memory as each page of a document is
transmitted. This method of memory usage reduces the chance for a “Memory
Full” situation which not only improves productivity, it reduces costs by sending
the entire document during one (versus multiple) phone calls.
The 2030’s powerful memory also supports the following functions, each of which
will be covered in subsequent chapters:
• Receive-to-Memory
• Out-of-Paper/Out-of-Toner Reception (also called Substitute Reception)
• Transmission from Memory (to single or multiple locations)
• Multitasking
• Automatic Reduction of Received Documents
• Delayed Transmission
• Making Multiple Copies
• Mailboxes
• Automatic Page Retransmission (from point of error)
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