Pitney Bowes 1100 Operating Guide
Model 1100
Quick Start Guide
Handbook
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. Pitney Bowes
assumes no responsibility for the results of errors beyond its
control. Pitney Bowes also cannot guarantee that changes in
products made by other manufacturers and referred to in this
handbook will not affect the applicability of the information in it.
This handbook is subject to change without notification.
© 1998 by Pitney Bowes. All rights reserved.
Written and produced by the Pitney Bowes Publications Services
Department. Please address any comments to:
Publications Services Department
Pitney Bowes
35 Waterview Drive
Shelton, CT. 06484
Visit the Pitney Bowes web site:
http://www.pitneybowes.com
As an Energy Star Partner, Pitney Bowes has
determined that this product meets the Energy
Star guidelines for energy efficiency.
WARNING: Risk of electric shock. Aside
from replacing the toner and image drum
cartridge, do not disassemble or attempt to
service this unit yourself. Refer to a
qualified technician for service.
Federal Communications Commission
Requirements for End Users
This device has been granted a registration number by the Federal
Communications Commission, under Part 68 rules and regulations for
direct connection to the telephone lines. In order to comply with these
FCC rules, the following instructions must be carefully read and
applicable portions followed completely.
1. This equipment complies with Part 68 of FCC rules. On the bottom
of the equipment is a label that contains, among other information,
the FCC registration number and ringer equivalence number (REN)
for this equipment. If re- quested, this information must be
provided to the telephone company.
2. The following USOC jacks may be used with this equip- ment:
RJ11C.
3. The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an emergency call. In most, but not all areas, the sum of the RENs should
not exceed five (5.0). To be certain of the number of devices that
may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum REN for
your calling area.
4. If the equipment causes harm to the telephone network, the
telephone company will notify you in advance. But if advance notice
isnt practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
5. The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to
make the necessary modifications to maintain uninterrupted
service.
6. If trouble is experienced with this equipment, please contact the
following for repair and/or warranty information:
Pitney Bowes
35 Waterview Drive
Shelton, CT 06484-8000 Telephone: (203) 924-3028
If the trouble is causing harm to the telephone network, the
telephone company may request that you remove the equipment
from the network until the problem is resolved.
7. This equipment contains no user serviceable parts. Please contact
Pitney Bowes for service.
8. This equipment cannot be used on public coin service provided by
the telephone company. Connection to Party Line Service is subject
to state tariffs. Contact your state Public Utility Commission, Public
Service Commission, or Corporate Commission for information.
9. This equipment is hearing-aid compatible.
FCC T elephone Consumer Protection Act
The Federal Communications Commission Telephone Consumer
Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a
telephone fax machine unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first
page of the transmission, the date and time it is sent and an
identification of the business or other entity, or other individual
sending the message, and the telephone number of the sending
machine or such business, other entity, or individual.
To comply with this law, you must enter the following information
in your fax unit:
■ Date and time: see page 20 for instructions on doing this.
■ Name and telephone number which identify the source of your fax
transmission: see page 22 for instructions on doing this.
Industry Canada Requirements for End
Users
The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements. The Department does not guarantee the equipment
will operate to the users satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the
companys inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation
of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
■ Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.
The Load Number assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop
which is used by the device, to prevent overloading. The
termination of a loop may consist of any combination of devices
subject only to the requirement that the total of the Load Numbers
of all the devices does not exceed 100.
Letiquette du Industrie Canada identifie le materiel homologue.
Cette etiquette certifie que le materiel est conforme a certaines
normes de protection, dexploitation et de securite des reseaux de
telecommuni- cations. Le Ministere nassure toutfois pas que le
materiel fonctionnera a la satisfaction de lutilisateur.
Avant dinstaller ce materiel, lutilisateur doit sassurer qull est
permis de le raccorder aux installations de lentreprise locale de
telecommunication. Le materiel doit egalement etre installe en
suivant une method acceptee de raccordement. Dans certains cas,
les fils interieurs de lentreprise utilises pour un service individuel a
ligne unique peuvent etre prolonges au moyen dun dispositif
homologue de raccordement (cordon prologateur telephonique
interne). Labonne ne doit pas oublier quil est possible que la
conformite aux conditions enoncees ci-dessus nempechent pas la
degradation du service dans certaines situations. Actuellement, les
entreprises de telecommunication ne permettent pas que lon
raccorde leur materiel a des jacks dabonne, sauf dans les cas precis
prevus par les tarrifs particuliers de ces entreprises.
Les reparations de materiel homologue doivent etre effectuees par
un centre dentretien canadien autorise designe par le fournisseur.
La compagnie de telecommu- nications peut demander a lutilisateur
de debrancher un appareil a la suite de reparations ou de
modifications effectuses par lutilisateur ou a cause de mauvais
fonctionnement.
Pour sa propre protection, lutilisateur doit sassurer que tous les fils
de mise a la terre de la source denergie electrique, des lignes
telephoniques et des canalisations deau metalliques, sil y en a, sont
raccordes ensemble. Cette precaution est particulierement importante
dans les regions rurales.
■ Avertissement: Lutilisateur ne doit pas tenter de faire ces
raccordements lui-meme; il doit avoir recoursa un service
dinspection des installations electriques, ou a electricien, selon le cas.
Lindice de charge (IC) assigne a chaque dispositif ter minal indique,
pour eviter toute surcharge, le pourcentage de la charge totale qui
peut etre raccordee a un circuit telephonique boucle utilise par ce
dispositif. La terminaison du circuit boucle peut etre constituee de
nimport quelle combinaison de dispositifs, pourvu que la somme
des indices de charge de lensemble des dispositifs ne depasse pas
100.
Federal Communications Commission
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interfer- ence in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encour- aged to try to correct the
interference by one or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and the receiver.
■ Plug the unit into an outlet on a circuit different from that to which
the receiver is connected.
■ Consult the dealer or an experienced radio television technician for
help.
A properly shielded interface cable must be used in order to ensure
compliance of this equipment with FCC regulations.
Changes or modifications not expressly approved by Pitney Bowes
may void your authority to operate this device.
Industry Canada Radio Interference
Statement
This Pitney Bowes aparatus complies with Class B limits for radio
interference as specified in the Industry Canada Radio Interference
Regulations.
Industrie Canada Déclarations concernant
les interférences radio
Cet appareil Pitney Bowes est conforme aux critères établis par la
Classe B en ce qui concerne les interférences radio, tel que spécifié
par le Industrie Canada dans les Règlements relatifs aux interférences
Radio.
Safety
Installation Hints
■ Install your Pitney Bowes 1100 in a dust-free location away
from direct sunlight.
■ Do not plug your Pitney Bowes 1100 into a power source
shared by equipment which produces electrical noise
(i.e., air conditioners, etc.).
■ Leave electronic adjustments to authorized service
personnel.
■ The LINE terminal connects your fax machine to a
standard telephone line. To avoid damage to your
telephone system or to the Pitney Bowes 1100, do not plug
your fax machine into anything other than a standard RJ11C jack.
■ Your Pitney Bowes 1100 is intended to be grounded electrically
and is equipped with a three-wire grounded power cord. For
your safety, do not attempt to defeat your power cords
grounding plug.
■ The power outlet should be located near the
equipment and should be easily accessible.
■ The TEL port on the back of the unit is only suitable for 2-wire
devices. Not all standard telephones will respond to
incoming ringing when connected to an extension
socket.
■ This equipment may not necessarily provide for the effective
hand-over of a call from a telephone connected to the same
line.
Operation and Maintenance
■ Use a dry cloth to clean the control panel and the main body of
the unit.
■ Aside from replacing the toner and image drum cartridge, do
not disassemble or attempt to service this unit yourself.
Refer to a qualified technician for service.
■ Pull out the AC plug before trying to remove any objects that
may have fallen into the machine.
■ The Pitney Bowes 1100 has no power switch. If the unit
becomes physically damaged, disconnect the power cord
immediately and arrange for its repair or disposal.
■ When relocating your Pitney Bowes 1100, always disconnect the
telephone line before disconnecting the power cord, then
reconnect the power cord first.
■ This unit is not intended to be used in parallel with any other
telephone devices.
Toner Cartridge and Image Drum Unit Handling
■ Leave unused toner cartridges and image drum units in their
packages until needed. When replacing a toner cartridge or
image unit, re-use the packaging to dispose of the old toner
cartridge or image drum unit.
■ Do not expose these components to light for more than five
minutes. Never expose the green drum (inside the image drum
unit) to direct sunlight.
■ Always hold the image drum unit by the endsnever by the
middle. Never touch the sureface of the green drum inside the
image drum unit.
■ Exercise care when removing the toner cartridge. Do not let it
touch your clothing or porous materials. The toner powder
causes permanent stains.
■ Small amounts of toner spilled on skin or clothing can be
readily removed with soap and cold water. Using heated
water will make removing the stain much more difficult.
Emergency First Aid
■ IF TONER IS SWALLOWED: Dilute by giving two glasses of
water and induce vomiting by administering Syrup of Ipecac
(follow manufacturers instructions). Seek medical attention.
Never attempt to induce vomiting or give anything by mouth
to a person who is unconscious.
■ IF TONER IS INHALED: Take person to an open area for fresh air.
Seek medical attention.
■ IF TONER GETS IN THE EYES: Flush eyes with large quantities of
cool water for 15 minutes, keeping eyelids open with fingers.
Seek medical attention.
■ See the Material Safety Data Sheet in the back of this
Handbook for more information.
Direct Access
This special section of the Table of Contents points you directly to
the things youre most likely to do with your machine. See the Table
of Contents and Index for a complete listing of topics.
How to
Set or change the
Answer mode ................................................................. 20
Date .................................................................................. 20
Time................................................................................. 20
User ID ............................................................................ 22
Heading on outgoing faxes ......................................... 22
Paper size ......................................................................... 56
Program fax numbers
in One Touch (speed dial) keys ........................................31
to Auto dial from the keyboard .......................................33
in groups for sending faxes to multiple locations ...........34
Find a programmed fax number .................................. 4 0
Prepare documents for faxing ..................................... 37
Send a fax
to one location .................................................................. 39
to a preset group ............................................................... 47
to several locations (broadcast).................................... 48
at a later time................................................................... 45
when another machine polls you................................ 51
Receive a fax
manually ............................................................................. 42
without printing it out ................................................. 42
Store in the Pitney Bowes 1100s memory ........... 42
Store on your computers disk ............................... 21
by polling another machine ......................................... 51
to a mailbox .................................................................... 48
sent on legal size paper ................................................. 19
Make copies .....................................................................27
Understand error messages .........................................72
Replace
the toner cartridge ............................................................. 68
the drum cartridge ............................................................. 71
paper .................................................................................. 19
Get information
confirm that a fax was sent ........................................ 41, 61
activity report .....................................................................62
telephone directory listing .................................................63
messages on the display .................................................... 72
Deal with problems
print paper jams ................................................................ 66
document jams ..................................................................65
power failures ........................................................... 43, 63
error messages on the display ...................................... 72
Get service ....................................................................... 78
Contents
Introduction ................................................................................. 1
Features ................................................................................. 1
JetSuite Software ................................................................. 2
Product Options .................................................................. 2
Memory Expansion .......................................................... 2
Component Identification .......................................................... 3
What You Should Receive ................................................. 3
Components ......................................................................... 4
Control Panel ....................................................................... 6
Control Panel Keys and Indicators................................... 7
The One Touch Keypad .................................................. 10
Using the One Touch Keys for Dialling..................... 10
Using the One Touch Keys for Selecting
Functions and Programming .......................................10
Signal Tones ......................................................................... 11
Installation ...............................................................................13
Getting Started .................................................................. 13
Where to Install Your Fax Machine ........................... 13
Unpacking .......................................................................... 13
Setting Up Your Pitney Bowes 1100 ............................ 14
Install the Paper Trays................................................... 14
Remove the Protective Sheet ........................................ 14
Install the Toner Cartridge ............................................ 15
Connect to the Telephone Line ................................... 17
Option: Installing an External Handset ...................... 17
Connecting an External Telephone or
Answering Machine ...................................................... 18
Connect to Your Computer .............................................18
Connect Power ..................................................................18
Install JetSuite Software ....................................................... 19
Loading Paper ......................................................................19
Setting the Date and Time ................................................... 20
Setting the Answering Mode ............................................... 20
Answering Mode Options ............................................. 20
Setting the Fax Identification .......................................... 22
Setting the Language ......................................................... 23
Connecting to a PBX........................................................ 24
Printing ...................................................................................... 25
Windows ............................................................................. 25
Printing Using Manual Feed ............................................ 25
Copying ..................................................................................... 27
Making Copies ................................................................... 27
Using the Manual Paper Feeder ................................... 28
Making Copies Using JetSuite ...................................... 28
Scanning.................................................................................... 29
Faxing: Dial Directories ........................................................... 31
Programming One Touch Keys ...................................... 31
One Touch Parameters ................................................. 32
Chain Dialing .................................................................. 33
Programming Auto Dial Numbers ................................. 33
Programming Groups ....................................................... 34
Faxing: Basic Operations ........................................................ 37
Preparing Documents for Scanning and Faxing ........... 37
Guidelines ........................................................................ 37
Document Size ............................................................... 37
Multiple Page Documents ............................................. 38
Loading Documents ......................................................... 38
Sending a Fax to a Single Location ................................ 39
Search Key Dialing ......................................................... 40
Real-Time Dialing .......................................................... 40
Redialing .......................................................................... 40
Confirming Results......................................................... 41
Stopping a Transmission ............................................... 41
Shortcut Fax Number Programming ........................... 41
Receiving Faxes Manually ................................................ 42
Receiving Faxes in Memory ............................................. 42
No Paper Reception ....................................................... 42
Cancelling Messages Stored in Memory...................... 42
Rejecting Unsolicited Fax MessagesClosed
Network Option............................................................. 43
Power Failures and Memory ............................................ 43
Using Voice Request......................................................... 44
To Initiate a Voice Request .......................................... 44
To Answer a Voice Request ......................................... 44
Faxing: Advanced Operations ................................................ 45
Sending a Fax at a Later Date and Time ....................... 45
Sending a Delayed Fax From
the Document Feeder ...................................................45
Sending a Delayed Fax From Memory ............................46
Cancelling a Delayed Transmission ................................. 47
Sending a Fax to Multiple Locations .................................. 47
Sending a Confidential Fax ................................................. 48
Relay Broadcasting ............................................................... 48
Relay Initiating Station ......................................................49
Relay Key Station .............................................................. 49
Relay Broadcast Report .....................................................49
Initiating a Relay Broadcast ..............................................49
Polling...................................................................................50
Setting Your Pitney Bowes 1100 to be Polled.......... 51
Polling Documents from Other Fax Machines ........ 51
Customizing Your Pitney Bowes 1100 ................................ 53
Customizing Features and Operations ........................ 53
Viewing Your Current Settings................................... 53
User Function Settings .................................................... 53
User Function Settings List.......................................... 53
Setting Your Pitney Bowes 1100s Distinctive Ring . 55
Changing Your User Function Settings ...................... 58
Dial Parameter Settings .................................................... 58
Dial Parameter Settings List.......................................... 58
Changing Your Dial Parameter Settings ..................... 59
Fax Reports ............................................................................... 61
Understanding Reports ..................................................... 61
Message Confirmation Report ...................................... 61
Printing a Message Confirmation Report ................... 61
Broadcast Entry Report ................................................. 62
Printing Reports .............................................................. 62
Activity Report ................................................................ 62
Broadcast Confirmation Report ................................... 63
Phone Directory ............................................................. 63
Configuration Report ..................................................... 63
Power Outage Report .................................................... 63
Codes Used in Reports ..................................................... 64
Result Codes ................................................................... 64
Communication Codes .................................................. 64
Problem Solving ....................................................................... 65
Clearing a Document Jam ................................................ 65
Clearing a Paper Jam......................................................... 66
Printing a Cleaning Page .................................................. 68
Replacing the Toner Cartridge ........................................ 68
The Change Drum Message ........................................ 70
Replacing the Image Drum Unit..................................... 71
Resetting the Drum Counter ........................................... 72
Display Panel Messages .................................................... 72
Normal Display............................................................... 72
Error Messages ............................................................... 72
Reading the Print Counters ............................................. 74
Problem Checklist ............................................................. 75
Service and Support ....................................................... 78
The Customer Information System ............................. 78
Pitney Bowes on the Internet ....................................... 78
Pitney Bowes Customer Service ................................... 78
Purchasing Supplies and Options ................................ 79
Specifications ........................................................................... 81
Index........................................................................................... 83
Material Safety Data Sheet....................................................... 89
Introduction
Welcome to the new generation of multifunctional
products! The PITNEY BOWES 1100 combines printing,
faxing, scanning, and copying, capabilities with Pitney
Bowes high-quality 600 dpi-class LED printing technology
to handle all of your document processing needs in one
easy-to-use package.
Features
The PITNEY BOWES 1100 connects directly to your
computer, so you can:
■ Use your PITNEY BOWES 1100 as a local printer.
■ Send fax messages directly from your computer through
your PITNEY BOWES 1100.
■ Receive and store fax messages directly on your computer.
■ Scan pages from your PITNEY BOWES 1100 into your
computer.
■ Make up to 50 copies of an original document (using
standard-weight 20-lb. paper).
■ Program your PITNEY BOWES 1100s One Touch keys,
Auto Dial numbers and groups from your personal
computer.
The PITNEY BOWES 1100 also includes the following
fax features:
■ 10 One Touch keys for automatic, single-key dialing of pre-
programmed telephone numbers.
■ 45 Auto Dial numbers for automatic dialing of
additional pre-programmed telephone numbers.
■ 5 Groups can be programmed to allow you to
transmit a document to up to 55 locations with a
single selection.
■ A search feature to allow you to look for
pre-programmed telephone numbers by name.
■ Photo (halftone) transmission in up to 16 shades of gray.
■ Fax communication at up to 14,400 bits per second.
■ Automatic redial and page re-transmission when a tele-
phone number is busy or when problems occur in
communication.
■ Advanced transmission and reception features, including
delayed transmission, transmission to multiple locations,
relay broadcast initiate and polling.
Introduction
■ Advanced memory transmission and reception features,
including automatic reception into memory.
■ Reports to help you keep track of your PITNEY BOWES
1100s operations and settings.
■ Answering modes for manual and automatic fax reception,
automatic switching between incoming voice and fax
messages, and to allow an answering machine to work on
the same telephone line.
■ A closed network feature to allow you to limit who can
send faxes to your PITNEY BOWES 1100 and whom your
PITNEY BOWES 1100 can send faxes to.
■ 256 KB of built-in memory.
JetSuite Software
This software package is designed to let you take full
advantage of your PITNEY BOWES 1100s
multifunctional capabilities through your computer:
■ JetSuite Desktop: the central screen from which you
can print, scan, copy, and fax files from your PC.
■ Printing: configure printing features, print files directly
to the PITNEY BOWES 1100.
■ Scan: scan pages from the PITNEY BOWES 1100
directly into your computer, perform basic manipulation of
images, save to a file, or print to the PITNEY BOWES
1100.
■ Copy: copy pages with your PITNEY BOWES 1100,
enlarge or reduce, copy 2 or 4 pages onto one sheet.
■ Fax: send faxes directly from software applications or
from the Desktop, set up and manage phone books and
directories, set faxing parameters, receive faxes directly to
your computers hard disk.
JetSuite also gives you these extra features:
■ Optical Character Recognition (OCR):
convert scanned or faxed documents into text format.
■ JetSuite Portable Documents: save documents
in a form that allows others to view and print them without
using the originating software.
This Handbook indicates functions that can also be
controlled through JetSuite software.
See the JetSuite Software Users Guide for instructions on
installing the software and for details on how to use it.
Product Options
■ 1MB memory expansion board upgrade is available.
Contact your local Pitney Bowes Service Branch for more
information.
2 Introduction
Component Identification
What You Should Receive
PaperTray/
Copy Stacker
Toner Cartridge
Document Tray
JetSuite
software
Bi-directional
PC cable
PITNEY BOWES 1100
Power Cord
Telephone
Cord
Document
Stacker
Image Drum Unit
(inside unit)
Component Identification 3
Components
Paper Tray/Copy Stacker
Load up to 100 sheets of paper into
this tray. Up to 30 printed pages stack
on the tray.
Manual Paper Feeder
Load paper into this slot one at a
time when you want to use
envelopes, or a type of paper
different from the paper in the
paper tray.
Document Tray
Holds original documents
that are to be scanned, copied,
or faxedup to 20 pages.
Document Guides
Adjust these guides to the
page width of the
documents that are to
be scanned, copied, or
faxed.
One Touch
Keypad
Control Panel
Document Stacker
Holds original documents
after being scanned, copied
or faxed.
4 Introduction
Components
Expansion
Slot Cover
Open this cover to
expose expansion slot
to install the optional
memory expansion
board.
PC Connector
Plug the computer
cable into this
connector.
LINE Terminal
Terminal for connecting
to an incoming telephone
line.
TEL Terminal
Terminal for connecting to
an optional handset or
external telephone line.
AC Power Inlet
Plug the supplied AC power
cord into this inlet.
LED Printhead
This black bar writes received or copied
images onto the image drum. You should
clean this bar each time you change the
toner cartridge.
Image Drum Cartridge
The image drum cartridge contains the green
photosensitive drum which receives images from
the LED print head and transfers them to the
printing paper.
Toner Cartridge
This black cylinder, installed
inside the image drum cartridge, contains the black
powder that forms the image
on the paper. You need to install a new toner cartridge
when the REPLACE
TONER CART message appears on the display.
Introduction 5
Control Panel
1223 2021
8.5* A4 B5 A5
22
ABC
DEF
1 2 3
1
GHI
4 5 6
PQR
JKL MNO
TUV WXYZ
7 8 9
19
12 3 4 5
PROG.
RELAY
INIT.-TX
9/SPACE 10/PAUSE
USER
PROG.
DELAYEDTXBROADCAST
6
REPORT
PRINT
FEEDER TX
7
COUNTER
DISPLAY
CONF. TX
8/+
LOCATION
18
POLLING
MSG. PRINT
FROM MEMORY
17
16
15
14
#
ALARM
SELECT
FUNCTION
STOP STAR
COPY
11 12 13
PHOTO
YES NO
0
OPER/UNIQUE
REDIAL AUTO DIAL
EX FINE FINE
STD
LIGHT NORMAL DARK
AUTO REC HYPHEN SEARCH
*
HOOK
V. REQUEST
32 4 95 6 7 8 10
6 Introduction
Control Panel Keys and Indicators
1 Display Panel: Refer to this display for instructions
and information while your PITNEY BOWES 1100 is
performing operations or while you are entering information or changing settings.
2 Transmit Resolution/Yes
3 key: Use this key to
change the resolution used for transmitting documents. Use
STD for standard originals, FINE and EX.FINE for
detailed or small print originals, and PHOTO for originals
that include colors or many shades of gray.
Use this key also as the Yes 3 key when making selections
or to move your cursor to the left while entering information.
3 Type of Original/No 4 key: Use this key to select
the document contrast after you load a document for
transmission. Use LIGHT for originals that are too light,
NORMAL for documents with good contrast, and DARK
for originals that are too dark.
Use this key also as the No 4 key when making selections
or to move your cursor to the right while entering information.
4 Auto Rec key: Use this key to switch your PITNEY
BOWES 1100s answering mode. The answering mode
controls how your PITNEY BOWES 1100 answers
incoming calls and receives faxes. The display will always
indicate your current selection. See Setting the Answering
Mode, page 20, for more information about the answering
modes available.
5 Hyphen key: When programming One Touch keys and
Auto Dial telephone numbers, use this key to tell your
PITNEY BOWES 1100 to pause briefly before it dials the
rest of the telephone number.
6 Search key: The One Touch keys and Auto Dial
numbers can be programmed to have a name or location
ID associated with their telephone numbers. Using this key
by itself or in combination with the numeric keypad, you
can search for these numbers alphabetically. You can also
use the Search key to search for unassigned One Touch
keys and Auto Dial numbers.
7 Hook/V. Request key: Press this key to open a
telephone line for manual dialing. You will be able to hear
the dialing through your PITNEY BOWES 1100s speaker.
If you have an optional telephone handset or external
telephone connected to your PITNEY BOWES 1100, you
can also use this key to initiate or answer a request for
voice communication during a fax communication. Press
this key while transmitting to signal the operator at the
other fax machine that you want to talk to him or her at
the end of your transmission or after reception of any page
has been completed. To answer a voice request, press this
key after lifting your telephone handset.
8 Redial key: Press this key to manually redial the last
number dialed.
9 Auto Dial key: Auto Dial numbers are abbreviated
numbers for rapid dialing. Rather than dialing the entire
Introduction 7
telephone number, you can enter a 2-digit Auto Dial
number instead. You can also use the Location IDs
(names) associated with Auto Dial numbers to search for
these locations by name using the Search key.
10 Select Function key: Use this key to activate your
PITNEY BOWES 1100s advanced transmission and
reception functions, to obtain reports and to start programming functions. To select a function, press the Select
Function key, then press the One Touch key labeled with
the function you want to use. While programming or
selecting other functions, pressing the Select Function key a
second time takes you directly back to your PITNEY
BOWES 1100s standby mode.
11 Copy key: After loading a document, press this key to
make a copy. When no documents are loaded, press this key
once to display a Message Confirmation Report about your
last transmission on the LCD Display Panel, and a second
time to receive a printed report. You can also use the Copy
key to program a manually entered fax number into a One
Touch key or Auto Dial numbersee page 41 for details.
12 Stop key: This key cancels the operation currently in
progress and turns off the Alarm Indicator. After loading
paper or installing a new toner cartridge, press this key to
cancel alarm conditions after the condition has been
corrected. While you are programming, pressing the Stop
key takes you back step-by-step through the programming
functions you have already selected.
13 Start key: Press the Start key to initiate the operation
indicated on the display or to confirm information you
have entered into the display.
14 Alarm indicator: This indicator will glow red and an
alarm will sound to notify you of any problem that occurs.
Check the display panel for an explanation of the problem.
To turn the alarm indicator off, press the Stop key and
correct the problem.
15 Plus key (One Touch key 8): In addition to its
function as a programmable One Touch key, this key is
used for chain dialing, which allows you to dial a number
using any combination of One Touch keys, Auto Dial
numbers, and the numeric keypad. When programming a
chain dial number into a One Touch key or Auto Dial
number, press the Plus key at the end of the first part of
the number to indicate that this is a chain dial number. See
page 33 for details.
16 Pause key (One Touch key 10): Use this key on
the One Touch keypad to enter automatic 3-second pauses
in dialing when programming telephone numbers. For
example, you can use this key to tell your machine to wait
for an outside or international line to open. Pauses in
telephone numbers are marked by a P symbol.
17 Space key (One Touch key 9): Use this key on the
One Touch Keypad to enter spaces while programming.
Unlike the Pause and Hyphen keys, spaces are used for
easier reading only and have no effect on dialing.
8 Introduction
18 One Touch keypad: Each of the ten keys on this
keypad can be programmed with a fax number. You can dial
this number by pressing the corresponding key. See the next
section, The One Touch Keypad.
19 One Touch labels: After programming a location into
a One Touch key, write the locations name on the One
Touch label. Lift off the plastic cover above the One
Touch label, use a pencil to write in the name, then replace
the cover.
20 #/Group key: If you frequently send a fax to the same
set of locations (programmed into One Touch keys or
Auto Dial numbers), you can use this key to put these
locations together as a group. This feature lets you send
a fax to all the locations in the group in one operation. See
page 34 for details.
Note: Group faxing is different from relay broadcast faxing. See
page 48 for details on the relay broadcasting feature.
enter numbers, letters and other characters while programming functions or information. After pressing the Search
key, use the numeric keypad to alphabetically search for the
names of locations programmed into your PITNEY
BOWES 1100.
23 */Tone key: If your PITNEY BOWES 1100 is set to
pulse dialing, this key allows you to switch from pulse to
tone dialing during your current call. You can also use this
key while programming to create numbers with mixed
pulse-then-tone operation.
21 0/Unique key:
When dialing, use this key to enter a
zero. When programming your Sender ID or a Location
ID, you can use this key to enter a variety of unique
characters, including: ! # & ( ) * + , - . / : ; = ? · ä ß ñ ö ü
Æ Å Ø æ å ø.
22 Numeric keypad: When dialing, these 12 keys work
just like the keypad on a telephone. Also, use the keypad to
Introduction 9
The One Touch Keypad
The One Touch keys are your PITNEY BOWES 1100s
most important tool. Use them for quick, one-touch dialing, and to access most functions and programming options.
Using the One Touch Keys for Dialing
To use a One Touch key for dialing, just press the appropriate One Touch key. For each key, you can program up
to two telephone numbers: a primary number, which will
always be dialed first, and an optional alternate number
which will be automatically dialed if the first number is
busy or if there is no answer. You can also use the Location IDs (names) associated with One Touch keys to
search for these locations by name using the Search key.
Using the One Touch Keys for
Selecting Functions and Programming
Use the One Touch keys for selecting special transmission
and reception functions, for obtaining reports, and for
quick access to programming functions.
To select a function:
1 Press the Select Function key.
2 Press the corresponding One Touch key.
10 Introduction
1/Delayed TX key:
date which you specify (within three days).
2/Broadcast Feeder TX key: Use this key to send a fax to mul-
Use this key to send a fax at a later time and
See page 45.
tiple locations (page 47) or to switch from the manual feed
slot to the document feeder when preparing to send a fax.
3/Confidential TX key: Use this key to send a confidential
document to a mail box (a secure memory storage area) in
the receiving fax machine. See page 48.
4/Relay Initiate TX key: Use this key to set up a relayed fax
transmission. During a relayed fax transmission, your
PITNEY BOWES 1100 initiates the transmission by sending
a document to a second fax machine, which then broadcasts
the message to a number of other fax machines. See page 48.
5/Polling key: When a document is loaded on the document
tray, use this key to set your PITNEY BOWES 1100 to wait
for another fax machine to call and request the document to
be sent (polling transmission). When no document is loaded,
use this key to call another fax machine and request it to send
the documents loaded into it (polling reception). See page
50.
6/Report Print key: Use this key to print reports or phone
lists manually. See the Reports chapter for details.
7/Counter Display key: Your PITNEY BOWES 1100 keeps
track of the number of pages it has printed in several ways.
Use this key to check the print and scan counters, and to
reset the drum counter after replacing the image drum unit.
8/Location Program key: Use this key to program your
PITNEY BOWES 1100s One Touch keys, Auto Dial
numbers and groups. See the Dial Directories chapter.
9/User Program key: Use this key to program identification
information, to set the clock and to change function and
dial parameter settings.
10/Message Print From Memory key: Your PITNEY
BOWES 1100 is set to receive messages into memory and
not print them when it runs low on toner. Using this key
you can force messages to print, although print quality may
be poor because toner is low. This key is also used to print
confidential fax messages received into mail boxes in your
PITNEY BOWES 1100s memory (page 48). When no
messages are in memory, use this key to print a cleaning
page to clear accumulated toner from the image drum. See
page 68.
Signal Tones
Your PITNEY BOWES 1100 makes a number of sounds
to inform you of specific conditions.
Key Select tone: This is a short beep that occurs each time
you press a key.
Error tones: If you press a wrong or inappropriate key, your
PITNEY BOWES 1100 will emit three short beeps. If your
PITNEY BOWES 1100 experiences a problem during
communications, it will emit three long beeps. Press the
Stop key to turn the error tone off, then print a Message
Confirmation Report to check the source of the problem
to do this, press the Copy key twice with no documents
loaded.
Voice Request tone: During a fax session, either you or the
person at the remote fax machine may initiate a voice request. When the person at the remote machine either initiates or answers your voice request, your PITNEY
BOWES 1100 will emit a repetitive warbling sound.
End of Session tone: At the end of every successful fax ses-
sion, your PITNEY BOWES 1100 will emit a short beep
to inform you that there were no errors or problems in the
communication.
Introduction 11
Off-Hook Alarm tone: If it is equipped with the optional hand-
set, and if the handset is left off the hook, your PITNEY
BOWES 1100 will emit an intermittent warbling sound. To
turn off the sound, hang up the handset and press the Stop
key.
12 Introduction
Installation
Getting Started
To install your new PITNEY BOWES 1100, follow the
instructions from Unpacking to Setting the Fax Identification. You must complete these steps for your PITNEY
BOWES 1100 to operate properly.
If you have purchased an option package for your
PITNEY BOWES 1100, refer to the documentation you
received with that option for installation instructions.
Where to Install Your PITNEY BOWES 1100
■ Place your PITNEY BOWES 1100 in a dust-free location
away from direct sunlight.
■ Allow several inches on each side of the PITNEY BOWES
1100 to ensure adequate ventilation.
■ Make sure that both power and telephone outlets are
available nearby.
■ Choose a location where the relative humidity is between
20% and 80%, and where the temperature is between 50°F
(10°C) and 92°F (32°C).
Unpacking
Before you begin, be sure that all the items listed below are
included in your package.
■ PITNEY BOWES 1100
■ Toner cartridge (wrapped)
■ Image drum cartridge (inside machine)
■ Power cord
■ PC interface cable
■ Telephone line cord
■ Paper tray/Copy stacker
■ Document Stacker
■ JetSuite Multifunctional Software
■ This handbook
■ JetSuite Software Handbook
■ Optical Character Recognition Software Handbook
Refer to the illustrations in the Component Identification
chapter.
Note: If any items are missing, contact Pitney Bowes immediately. Keep your packing materials and carton in case you ever
need to ship or transport the unit.
Installation 13
Setting Up Your PITNEY BOWES 1100
Install the Paper Trays
1 Install the paper tray/copy stacker.
2
Install the document tray.
3 Install the document stacker.
Remove the Protective Sheet
1 Open the top cover and front panel.
14 Installation
2 Take out the image drum cartridge.
3 Remove the protective sheet.
4 Replace the image drum cartridge.
Install the Toner Cartridge
1 Lift out the toner well cover and discard.
Installation 15
Warning: Be careful when handling the toner cartridge. Do not
let toner spill onto your clothing or other porous materials. If you
experience any problems with toner, see the Safety chapter at the
beginning of this handbook.
2 Unwrap the toner cartridge and gently shake it to distribute
the toner. Then carefully peel the tape from the bottom of
the toner cartridge.
3 Insert the toner cartridge left end first.
4 Push the lever forward to secure it.
5 Close the top cover and front panel. Make sure that the top
cover is firmly closed by pressing down on both sides of
the top cover.
16 Installation
Connect to the Telephone Line
Insert one end of the telephone cord into the LINE jack in
the back of the machine, and the other end into your wall
telephone jack.
LINE jack
Tip: Now, you can connect either an external
telephone or the external handset option for your
PITNEY BOWES 1100. See the instructions below.
Option: Installing an External Handset
If you purchased an external handset option with your
PITNEY BOWES 1100, follow these instructions to
install it.
1 Plug one end of the handset cord into the handset and the
other end into the jack on the front of the cradle. Place
the handset in the cradle.
2 Insert the supplied telephone cord into the jack located on
the back of the cradle.
3 Insert the end of the cord into the TEL jack on the back
of the PITNEY BOWES 1100.
TEL jacks
Note: The two TEL jacks are provided to allow you to connect
both an external handset and an answering machine.
Installation 17
Connecting an External Telephone or
Answering Machine
Important Note: Any external telephone or answering
machine connected to the PITNEY BOWES 1100 must be FCC
(US) or CSA (Canada) approved.
Insert one end of the telephone cord into the TEL jack on
the back of the PITNEY BOWES 1100, and the other end
into the jack in your external device.
OKIOFFICE 44
Wall jack
BOWES 1100, then plug your external telephones cord into
the telephone jack on your answering machine.
Note: You must have the TAD mode feature turned on for an answering machine to work with your PITNEY BOWES 1100. See
Setting the Answering Mode, page 20.
Connect to Your Computer
1 Make sure that the computer is turned off and the
PITNEY BOWES 1100 is unplugged.
2 Connect the end of the interface cable to your computer.
Tighten the screws to secure it.
3. Connect the other end of the cable to the PITNEY
BOWES 1100. Fasten the cable in place with the wire clips.
LINE
TEL1
TEL2
LINE
jack
Answering Machine
Answering machine
TEL
Jack
To connect both an answering machine and a telephone,
first connect your answering machine to your PITNEY
18 Installation
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