Model 1100
Quick Start Guide
Handbook
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. Pitney Bowes
assumes no responsibility for the results of errors beyond its
control. Pitney Bowes also cannot guarantee that changes in
products made by other manufacturers and referred to in this
handbook will not affect the applicability of the information in it.
This handbook is subject to change without notification.
© 1998 by Pitney Bowes. All rights reserved.
Written and produced by the Pitney Bowes Publications Services
Department. Please address any comments to:
Publications Services Department
Pitney Bowes
35 Waterview Drive
Shelton, CT. 06484
Visit the Pitney Bowes web site:
http://www.pitneybowes.com
As an Energy Star Partner, Pitney Bowes has
determined that this product meets the Energy
Star guidelines for energy efficiency.
WARNING: Risk of electric shock. Aside
from replacing the toner and image drum
cartridge, do not disassemble or attempt to
service this unit yourself. Refer to a
qualified technician for service.
Federal Communications Commission
Requirements for End Users
This device has been granted a registration number by the Federal
Communications Commission, under Part 68 rules and regulations for
direct connection to the telephone lines. In order to comply with these
FCC rules, the following instructions must be carefully read and
applicable portions followed completely.
1. This equipment complies with Part 68 of FCC rules. On the bottom
of the equipment is a label that contains, among other information,
the FCC registration number and ringer equivalence number (REN)
for this equipment. If re- quested, this information must be
provided to the telephone company.
2. The following USOC jacks may be used with this equip- ment:
RJ11C.
3. The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an emergency call. In most, but not all areas, the sum of the RENs should
not exceed five (5.0). To be certain of the number of devices that
may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum REN for
your calling area.
4. If the equipment causes harm to the telephone network, the
telephone company will notify you in advance. But if advance notice
isnt practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
5. The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to
make the necessary modifications to maintain uninterrupted
service.
6. If trouble is experienced with this equipment, please contact the
following for repair and/or warranty information:
Pitney Bowes
35 Waterview Drive
Shelton, CT 06484-8000 Telephone: (203) 924-3028
If the trouble is causing harm to the telephone network, the
telephone company may request that you remove the equipment
from the network until the problem is resolved.
7. This equipment contains no user serviceable parts. Please contact
Pitney Bowes for service.
8. This equipment cannot be used on public coin service provided by
the telephone company. Connection to Party Line Service is subject
to state tariffs. Contact your state Public Utility Commission, Public
Service Commission, or Corporate Commission for information.
9. This equipment is hearing-aid compatible.
FCC T elephone Consumer Protection Act
The Federal Communications Commission Telephone Consumer
Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a
telephone fax machine unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first
page of the transmission, the date and time it is sent and an
identification of the business or other entity, or other individual
sending the message, and the telephone number of the sending
machine or such business, other entity, or individual.
To comply with this law, you must enter the following information
in your fax unit:
■ Date and time: see page 20 for instructions on doing this.
■ Name and telephone number which identify the source of your fax
transmission: see page 22 for instructions on doing this.
Industry Canada Requirements for End
Users
The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements. The Department does not guarantee the equipment
will operate to the users satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the
companys inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation
of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
■ Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.
The Load Number assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop
which is used by the device, to prevent overloading. The
termination of a loop may consist of any combination of devices
subject only to the requirement that the total of the Load Numbers
of all the devices does not exceed 100.
Letiquette du Industrie Canada identifie le materiel homologue.
Cette etiquette certifie que le materiel est conforme a certaines
normes de protection, dexploitation et de securite des reseaux de
telecommuni- cations. Le Ministere nassure toutfois pas que le
materiel fonctionnera a la satisfaction de lutilisateur.
Avant dinstaller ce materiel, lutilisateur doit sassurer qull est
permis de le raccorder aux installations de lentreprise locale de
telecommunication. Le materiel doit egalement etre installe en
suivant une method acceptee de raccordement. Dans certains cas,
les fils interieurs de lentreprise utilises pour un service individuel a
ligne unique peuvent etre prolonges au moyen dun dispositif
homologue de raccordement (cordon prologateur telephonique
interne). Labonne ne doit pas oublier quil est possible que la
conformite aux conditions enoncees ci-dessus nempechent pas la
degradation du service dans certaines situations. Actuellement, les
entreprises de telecommunication ne permettent pas que lon
raccorde leur materiel a des jacks dabonne, sauf dans les cas precis
prevus par les tarrifs particuliers de ces entreprises.
Les reparations de materiel homologue doivent etre effectuees par
un centre dentretien canadien autorise designe par le fournisseur.
La compagnie de telecommu- nications peut demander a lutilisateur
de debrancher un appareil a la suite de reparations ou de
modifications effectuses par lutilisateur ou a cause de mauvais
fonctionnement.
Pour sa propre protection, lutilisateur doit sassurer que tous les fils
de mise a la terre de la source denergie electrique, des lignes
telephoniques et des canalisations deau metalliques, sil y en a, sont
raccordes ensemble. Cette precaution est particulierement importante
dans les regions rurales.
■ Avertissement: Lutilisateur ne doit pas tenter de faire ces
raccordements lui-meme; il doit avoir recoursa un service
dinspection des installations electriques, ou a electricien, selon le cas.
Lindice de charge (IC) assigne a chaque dispositif ter minal indique,
pour eviter toute surcharge, le pourcentage de la charge totale qui
peut etre raccordee a un circuit telephonique boucle utilise par ce
dispositif. La terminaison du circuit boucle peut etre constituee de
nimport quelle combinaison de dispositifs, pourvu que la somme
des indices de charge de lensemble des dispositifs ne depasse pas
100.
Federal Communications Commission
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interfer- ence in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encour- aged to try to correct the
interference by one or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and the receiver.
■ Plug the unit into an outlet on a circuit different from that to which
the receiver is connected.
■ Consult the dealer or an experienced radio television technician for
help.
A properly shielded interface cable must be used in order to ensure
compliance of this equipment with FCC regulations.
Changes or modifications not expressly approved by Pitney Bowes
may void your authority to operate this device.
Industry Canada Radio Interference
Statement
This Pitney Bowes aparatus complies with Class B limits for radio
interference as specified in the Industry Canada Radio Interference
Regulations.
Industrie Canada Déclarations concernant
les interférences radio
Cet appareil Pitney Bowes est conforme aux critères établis par la
Classe B en ce qui concerne les interférences radio, tel que spécifié
par le Industrie Canada dans les Règlements relatifs aux interférences
Radio.
Safety
Installation Hints
■ Install your Pitney Bowes 1100 in a dust-free location away
from direct sunlight.
■ Do not plug your Pitney Bowes 1100 into a power source
shared by equipment which produces electrical noise
(i.e., air conditioners, etc.).
■ Leave electronic adjustments to authorized service
personnel.
■ The LINE terminal connects your fax machine to a
standard telephone line. To avoid damage to your
telephone system or to the Pitney Bowes 1100, do not plug
your fax machine into anything other than a standard RJ11C jack.
■ Your Pitney Bowes 1100 is intended to be grounded electrically
and is equipped with a three-wire grounded power cord. For
your safety, do not attempt to defeat your power cords
grounding plug.
■ The power outlet should be located near the
equipment and should be easily accessible.
■ The TEL port on the back of the unit is only suitable for 2-wire
devices. Not all standard telephones will respond to
incoming ringing when connected to an extension
socket.
■ This equipment may not necessarily provide for the effective
hand-over of a call from a telephone connected to the same
line.
Operation and Maintenance
■ Use a dry cloth to clean the control panel and the main body of
the unit.
■ Aside from replacing the toner and image drum cartridge, do
not disassemble or attempt to service this unit yourself.
Refer to a qualified technician for service.
■ Pull out the AC plug before trying to remove any objects that
may have fallen into the machine.
■ The Pitney Bowes 1100 has no power switch. If the unit
becomes physically damaged, disconnect the power cord
immediately and arrange for its repair or disposal.
■ When relocating your Pitney Bowes 1100, always disconnect the
telephone line before disconnecting the power cord, then
reconnect the power cord first.
■ This unit is not intended to be used in parallel with any other
telephone devices.
Toner Cartridge and Image Drum Unit Handling
■ Leave unused toner cartridges and image drum units in their
packages until needed. When replacing a toner cartridge or
image unit, re-use the packaging to dispose of the old toner
cartridge or image drum unit.
■ Do not expose these components to light for more than five
minutes. Never expose the green drum (inside the image drum
unit) to direct sunlight.
■ Always hold the image drum unit by the endsnever by the
middle. Never touch the sureface of the green drum inside the
image drum unit.
■ Exercise care when removing the toner cartridge. Do not let it
touch your clothing or porous materials. The toner powder
causes permanent stains.
■ Small amounts of toner spilled on skin or clothing can be
readily removed with soap and cold water. Using heated
water will make removing the stain much more difficult.
Emergency First Aid
■ IF TONER IS SWALLOWED: Dilute by giving two glasses of
water and induce vomiting by administering Syrup of Ipecac
(follow manufacturers instructions). Seek medical attention.
Never attempt to induce vomiting or give anything by mouth
to a person who is unconscious.
■ IF TONER IS INHALED: Take person to an open area for fresh air.
Seek medical attention.
■ IF TONER GETS IN THE EYES: Flush eyes with large quantities of
cool water for 15 minutes, keeping eyelids open with fingers.
Seek medical attention.
■ See the Material Safety Data Sheet in the back of this
Handbook for more information.
Direct Access
This special section of the Table of Contents points you directly to
the things youre most likely to do with your machine. See the Table
of Contents and Index for a complete listing of topics.
How to
Set or change the
Answer mode ................................................................. 20
Date .................................................................................. 20
Time................................................................................. 20
User ID ............................................................................ 22
Heading on outgoing faxes ......................................... 22
Paper size ......................................................................... 56
Program fax numbers
in One Touch (speed dial) keys ........................................31
to Auto dial from the keyboard .......................................33
in groups for sending faxes to multiple locations ...........34
Find a programmed fax number .................................. 4 0
Prepare documents for faxing ..................................... 37
Send a fax
to one location .................................................................. 39
to a preset group ............................................................... 47
to several locations (broadcast).................................... 48
at a later time................................................................... 45
when another machine polls you................................ 51
Receive a fax
manually ............................................................................. 42
without printing it out ................................................. 42
Store in the Pitney Bowes 1100s memory ........... 42
Store on your computers disk ............................... 21
by polling another machine ......................................... 51
to a mailbox .................................................................... 48
sent on legal size paper ................................................. 19
Make copies .....................................................................27
Understand error messages .........................................72
Replace
the toner cartridge ............................................................. 68
the drum cartridge ............................................................. 71
paper .................................................................................. 19
Get information
confirm that a fax was sent ........................................ 41, 61
activity report .....................................................................62
telephone directory listing .................................................63
messages on the display .................................................... 72
Deal with problems
print paper jams ................................................................ 66
document jams ..................................................................65
power failures ........................................................... 43, 63
error messages on the display ...................................... 72
Get service ....................................................................... 78
Contents
Introduction ................................................................................. 1
Features ................................................................................. 1
JetSuite Software ................................................................. 2
Product Options .................................................................. 2
Memory Expansion .......................................................... 2
Component Identification .......................................................... 3
What You Should Receive ................................................. 3
Components ......................................................................... 4
Control Panel ....................................................................... 6
Control Panel Keys and Indicators................................... 7
The One Touch Keypad .................................................. 10
Using the One Touch Keys for Dialling..................... 10
Using the One Touch Keys for Selecting
Functions and Programming .......................................10
Signal Tones ......................................................................... 11
Installation ...............................................................................13
Getting Started .................................................................. 13
Where to Install Your Fax Machine ........................... 13
Unpacking .......................................................................... 13
Setting Up Your Pitney Bowes 1100 ............................ 14
Install the Paper Trays................................................... 14
Remove the Protective Sheet ........................................ 14
Install the Toner Cartridge ............................................ 15
Connect to the Telephone Line ................................... 17
Option: Installing an External Handset ...................... 17
Connecting an External Telephone or
Answering Machine ...................................................... 18
Connect to Your Computer .............................................18
Connect Power ..................................................................18
Install JetSuite Software ....................................................... 19
Loading Paper ......................................................................19
Setting the Date and Time ................................................... 20
Setting the Answering Mode ............................................... 20
Answering Mode Options ............................................. 20
Setting the Fax Identification .......................................... 22
Setting the Language ......................................................... 23
Connecting to a PBX........................................................ 24
Printing ...................................................................................... 25
Windows ............................................................................. 25
Printing Using Manual Feed ............................................ 25
Copying ..................................................................................... 27
Making Copies ................................................................... 27
Using the Manual Paper Feeder ................................... 28
Making Copies Using JetSuite ...................................... 28
Scanning.................................................................................... 29
Faxing: Dial Directories ........................................................... 31
Programming One Touch Keys ...................................... 31
One Touch Parameters ................................................. 32
Chain Dialing .................................................................. 33
Programming Auto Dial Numbers ................................. 33
Programming Groups ....................................................... 34
Faxing: Basic Operations ........................................................ 37
Preparing Documents for Scanning and Faxing ........... 37
Guidelines ........................................................................ 37
Document Size ............................................................... 37
Multiple Page Documents ............................................. 38
Loading Documents ......................................................... 38
Sending a Fax to a Single Location ................................ 39
Search Key Dialing ......................................................... 40
Real-Time Dialing .......................................................... 40
Redialing .......................................................................... 40
Confirming Results......................................................... 41
Stopping a Transmission ............................................... 41
Shortcut Fax Number Programming ........................... 41
Receiving Faxes Manually ................................................ 42
Receiving Faxes in Memory ............................................. 42
No Paper Reception ....................................................... 42
Cancelling Messages Stored in Memory...................... 42
Rejecting Unsolicited Fax MessagesClosed
Network Option............................................................. 43
Power Failures and Memory ............................................ 43
Using Voice Request......................................................... 44
To Initiate a Voice Request .......................................... 44
To Answer a Voice Request ......................................... 44
Faxing: Advanced Operations ................................................ 45
Sending a Fax at a Later Date and Time ....................... 45
Sending a Delayed Fax From
the Document Feeder ...................................................45
Sending a Delayed Fax From Memory ............................46
Cancelling a Delayed Transmission ................................. 47
Sending a Fax to Multiple Locations .................................. 47
Sending a Confidential Fax ................................................. 48
Relay Broadcasting ............................................................... 48
Relay Initiating Station ......................................................49
Relay Key Station .............................................................. 49
Relay Broadcast Report .....................................................49
Initiating a Relay Broadcast ..............................................49
Polling...................................................................................50
Setting Your Pitney Bowes 1100 to be Polled.......... 51
Polling Documents from Other Fax Machines ........ 51
Customizing Your Pitney Bowes 1100 ................................ 53
Customizing Features and Operations ........................ 53
Viewing Your Current Settings................................... 53
User Function Settings .................................................... 53
User Function Settings List.......................................... 53
Setting Your Pitney Bowes 1100s Distinctive Ring . 55
Changing Your User Function Settings ...................... 58
Dial Parameter Settings .................................................... 58
Dial Parameter Settings List.......................................... 58
Changing Your Dial Parameter Settings ..................... 59
Fax Reports ............................................................................... 61
Understanding Reports ..................................................... 61
Message Confirmation Report ...................................... 61
Printing a Message Confirmation Report ................... 61
Broadcast Entry Report ................................................. 62
Printing Reports .............................................................. 62
Activity Report ................................................................ 62
Broadcast Confirmation Report ................................... 63
Phone Directory ............................................................. 63
Configuration Report ..................................................... 63
Power Outage Report .................................................... 63
Codes Used in Reports ..................................................... 64
Result Codes ................................................................... 64
Communication Codes .................................................. 64
Problem Solving ....................................................................... 65
Clearing a Document Jam ................................................ 65
Clearing a Paper Jam......................................................... 66
Printing a Cleaning Page .................................................. 68
Replacing the Toner Cartridge ........................................ 68
The Change Drum Message ........................................ 70
Replacing the Image Drum Unit..................................... 71
Resetting the Drum Counter ........................................... 72
Display Panel Messages .................................................... 72
Normal Display............................................................... 72
Error Messages ............................................................... 72
Reading the Print Counters ............................................. 74
Problem Checklist ............................................................. 75
Service and Support ....................................................... 78
The Customer Information System ............................. 78
Pitney Bowes on the Internet ....................................... 78
Pitney Bowes Customer Service ................................... 78
Purchasing Supplies and Options ................................ 79
Specifications ........................................................................... 81
Index........................................................................................... 83
Material Safety Data Sheet....................................................... 89
Introduction
Welcome to the new generation of multifunctional
products! The PITNEY BOWES 1100 combines printing,
faxing, scanning, and copying, capabilities with Pitney
Bowes high-quality 600 dpi-class LED printing technology
to handle all of your document processing needs in one
easy-to-use package.
Features
The PITNEY BOWES 1100 connects directly to your
computer, so you can:
■ Use your PITNEY BOWES 1100 as a local printer.
■ Send fax messages directly from your computer through
your PITNEY BOWES 1100.
■ Receive and store fax messages directly on your computer.
■ Scan pages from your PITNEY BOWES 1100 into your
computer.
■ Make up to 50 copies of an original document (using
standard-weight 20-lb. paper).
■ Program your PITNEY BOWES 1100s One Touch keys,
Auto Dial numbers and groups from your personal
computer.
The PITNEY BOWES 1100 also includes the following
fax features:
■ 10 One Touch keys for automatic, single-key dialing of pre-
programmed telephone numbers.
■ 45 Auto Dial numbers for automatic dialing of
additional pre-programmed telephone numbers.
■ 5 Groups can be programmed to allow you to
transmit a document to up to 55 locations with a
single selection.
■ A search feature to allow you to look for
pre-programmed telephone numbers by name.
■ Photo (halftone) transmission in up to 16 shades of gray.
■ Fax communication at up to 14,400 bits per second.
■ Automatic redial and page re-transmission when a tele-
phone number is busy or when problems occur in
communication.
■ Advanced transmission and reception features, including
delayed transmission, transmission to multiple locations,
relay broadcast initiate and polling.
Introduction
■ Advanced memory transmission and reception features,
including automatic reception into memory.
■ Reports to help you keep track of your PITNEY BOWES
1100s operations and settings.
■ Answering modes for manual and automatic fax reception,
automatic switching between incoming voice and fax
messages, and to allow an answering machine to work on
the same telephone line.
■ A closed network feature to allow you to limit who can
send faxes to your PITNEY BOWES 1100 and whom your
PITNEY BOWES 1100 can send faxes to.
■ 256 KB of built-in memory.
JetSuite Software
This software package is designed to let you take full
advantage of your PITNEY BOWES 1100s
multifunctional capabilities through your computer:
■ JetSuite Desktop: the central screen from which you
can print, scan, copy, and fax files from your PC.
■ Printing: configure printing features, print files directly
to the PITNEY BOWES 1100.
■ Scan: scan pages from the PITNEY BOWES 1100
directly into your computer, perform basic manipulation of
images, save to a file, or print to the PITNEY BOWES
1100.
■ Copy: copy pages with your PITNEY BOWES 1100,
enlarge or reduce, copy 2 or 4 pages onto one sheet.
■ Fax: send faxes directly from software applications or
from the Desktop, set up and manage phone books and
directories, set faxing parameters, receive faxes directly to
your computers hard disk.
JetSuite also gives you these extra features:
■ Optical Character Recognition (OCR):
convert scanned or faxed documents into text format.
■ JetSuite Portable Documents: save documents
in a form that allows others to view and print them without
using the originating software.
This Handbook indicates functions that can also be
controlled through JetSuite software.
See the JetSuite Software Users Guide for instructions on
installing the software and for details on how to use it.
Product Options
■ 1MB memory expansion board upgrade is available.
Contact your local Pitney Bowes Service Branch for more
information.
2 Introduction
Component Identification
What You Should Receive
PaperTray/
Copy Stacker
Toner Cartridge
Document Tray
JetSuite
software
Bi-directional
PC cable
PITNEY BOWES 1100
Power Cord
Telephone
Cord
Document
Stacker
Image Drum Unit
(inside unit)
Component Identification 3
Components
Paper Tray/Copy Stacker
Load up to 100 sheets of paper into
this tray. Up to 30 printed pages stack
on the tray.
Manual Paper Feeder
Load paper into this slot one at a
time when you want to use
envelopes, or a type of paper
different from the paper in the
paper tray.
Document Tray
Holds original documents
that are to be scanned, copied,
or faxedup to 20 pages.
Document Guides
Adjust these guides to the
page width of the
documents that are to
be scanned, copied, or
faxed.
One Touch
Keypad
Control Panel
Document Stacker
Holds original documents
after being scanned, copied
or faxed.
4 Introduction
Components
Expansion
Slot Cover
Open this cover to
expose expansion slot
to install the optional
memory expansion
board.
PC Connector
Plug the computer
cable into this
connector.
LINE Terminal
Terminal for connecting
to an incoming telephone
line.
TEL Terminal
Terminal for connecting to
an optional handset or
external telephone line.
AC Power Inlet
Plug the supplied AC power
cord into this inlet.
LED Printhead
This black bar writes received or copied
images onto the image drum. You should
clean this bar each time you change the
toner cartridge.
Image Drum Cartridge
The image drum cartridge contains the green
photosensitive drum which receives images from
the LED print head and transfers them to the
printing paper.
Toner Cartridge
This black cylinder, installed
inside the image drum cartridge, contains the black
powder that forms the image
on the paper. You need to install a new toner cartridge
when the REPLACE
TONER CART message appears on the display.
Introduction 5
Control Panel
1223 2021
8.5* A4 B5 A5
22
ABC
DEF
1 2 3
1
GHI
4 5 6
PQR
JKL MNO
TUV WXYZ
7 8 9
19
12 3 4 5
PROG.
RELAY
INIT.-TX
9/SPACE 10/PAUSE
USER
PROG.
DELAYEDTXBROADCAST
6
REPORT
PRINT
FEEDER TX
7
COUNTER
DISPLAY
CONF. TX
8/+
LOCATION
18
POLLING
MSG. PRINT
FROM MEMORY
17
16
15
14
#
ALARM
SELECT
FUNCTION
STOP STAR
COPY
11 12 13
PHOTO
YES NO
0
OPER/UNIQUE
REDIAL AUTO DIAL
EX FINE FINE
STD
LIGHT NORMAL DARK
AUTO REC HYPHEN SEARCH
*
HOOK
V. REQUEST
32 4 95 6 7 8 10
6 Introduction
Control Panel Keys and Indicators
1 Display Panel: Refer to this display for instructions
and information while your PITNEY BOWES 1100 is
performing operations or while you are entering information or changing settings.
2 Transmit Resolution/Yes
3 key: Use this key to
change the resolution used for transmitting documents. Use
STD for standard originals, FINE and EX.FINE for
detailed or small print originals, and PHOTO for originals
that include colors or many shades of gray.
Use this key also as the Yes 3 key when making selections
or to move your cursor to the left while entering information.
3 Type of Original/No 4 key: Use this key to select
the document contrast after you load a document for
transmission. Use LIGHT for originals that are too light,
NORMAL for documents with good contrast, and DARK
for originals that are too dark.
Use this key also as the No 4 key when making selections
or to move your cursor to the right while entering information.
4 Auto Rec key: Use this key to switch your PITNEY
BOWES 1100s answering mode. The answering mode
controls how your PITNEY BOWES 1100 answers
incoming calls and receives faxes. The display will always
indicate your current selection. See Setting the Answering
Mode, page 20, for more information about the answering
modes available.
5 Hyphen key: When programming One Touch keys and
Auto Dial telephone numbers, use this key to tell your
PITNEY BOWES 1100 to pause briefly before it dials the
rest of the telephone number.
6 Search key: The One Touch keys and Auto Dial
numbers can be programmed to have a name or location
ID associated with their telephone numbers. Using this key
by itself or in combination with the numeric keypad, you
can search for these numbers alphabetically. You can also
use the Search key to search for unassigned One Touch
keys and Auto Dial numbers.
7 Hook/V. Request key: Press this key to open a
telephone line for manual dialing. You will be able to hear
the dialing through your PITNEY BOWES 1100s speaker.
If you have an optional telephone handset or external
telephone connected to your PITNEY BOWES 1100, you
can also use this key to initiate or answer a request for
voice communication during a fax communication. Press
this key while transmitting to signal the operator at the
other fax machine that you want to talk to him or her at
the end of your transmission or after reception of any page
has been completed. To answer a voice request, press this
key after lifting your telephone handset.
8 Redial key: Press this key to manually redial the last
number dialed.
9 Auto Dial key: Auto Dial numbers are abbreviated
numbers for rapid dialing. Rather than dialing the entire
Introduction 7
telephone number, you can enter a 2-digit Auto Dial
number instead. You can also use the Location IDs
(names) associated with Auto Dial numbers to search for
these locations by name using the Search key.
10 Select Function key: Use this key to activate your
PITNEY BOWES 1100s advanced transmission and
reception functions, to obtain reports and to start programming functions. To select a function, press the Select
Function key, then press the One Touch key labeled with
the function you want to use. While programming or
selecting other functions, pressing the Select Function key a
second time takes you directly back to your PITNEY
BOWES 1100s standby mode.
11 Copy key: After loading a document, press this key to
make a copy. When no documents are loaded, press this key
once to display a Message Confirmation Report about your
last transmission on the LCD Display Panel, and a second
time to receive a printed report. You can also use the Copy
key to program a manually entered fax number into a One
Touch key or Auto Dial numbersee page 41 for details.
12 Stop key: This key cancels the operation currently in
progress and turns off the Alarm Indicator. After loading
paper or installing a new toner cartridge, press this key to
cancel alarm conditions after the condition has been
corrected. While you are programming, pressing the Stop
key takes you back step-by-step through the programming
functions you have already selected.
13 Start key: Press the Start key to initiate the operation
indicated on the display or to confirm information you
have entered into the display.
14 Alarm indicator: This indicator will glow red and an
alarm will sound to notify you of any problem that occurs.
Check the display panel for an explanation of the problem.
To turn the alarm indicator off, press the Stop key and
correct the problem.
15 Plus key (One Touch key 8): In addition to its
function as a programmable One Touch key, this key is
used for chain dialing, which allows you to dial a number
using any combination of One Touch keys, Auto Dial
numbers, and the numeric keypad. When programming a
chain dial number into a One Touch key or Auto Dial
number, press the Plus key at the end of the first part of
the number to indicate that this is a chain dial number. See
page 33 for details.
16 Pause key (One Touch key 10): Use this key on
the One Touch keypad to enter automatic 3-second pauses
in dialing when programming telephone numbers. For
example, you can use this key to tell your machine to wait
for an outside or international line to open. Pauses in
telephone numbers are marked by a P symbol.
17 Space key (One Touch key 9): Use this key on the
One Touch Keypad to enter spaces while programming.
Unlike the Pause and Hyphen keys, spaces are used for
easier reading only and have no effect on dialing.
8 Introduction
18 One Touch keypad: Each of the ten keys on this
keypad can be programmed with a fax number. You can dial
this number by pressing the corresponding key. See the next
section, The One Touch Keypad.
19 One Touch labels: After programming a location into
a One Touch key, write the locations name on the One
Touch label. Lift off the plastic cover above the One
Touch label, use a pencil to write in the name, then replace
the cover.
20 #/Group key: If you frequently send a fax to the same
set of locations (programmed into One Touch keys or
Auto Dial numbers), you can use this key to put these
locations together as a group. This feature lets you send
a fax to all the locations in the group in one operation. See
page 34 for details.
Note: Group faxing is different from relay broadcast faxing. See
page 48 for details on the relay broadcasting feature.
enter numbers, letters and other characters while programming functions or information. After pressing the Search
key, use the numeric keypad to alphabetically search for the
names of locations programmed into your PITNEY
BOWES 1100.
23 */Tone key: If your PITNEY BOWES 1100 is set to
pulse dialing, this key allows you to switch from pulse to
tone dialing during your current call. You can also use this
key while programming to create numbers with mixed
pulse-then-tone operation.
21 0/Unique key:
When dialing, use this key to enter a
zero. When programming your Sender ID or a Location
ID, you can use this key to enter a variety of unique
characters, including: ! # & ( ) * + , - . / : ; = ? · ä ß ñ ö ü
Æ Å Ø æ å ø.
22 Numeric keypad: When dialing, these 12 keys work
just like the keypad on a telephone. Also, use the keypad to
Introduction 9
The One Touch Keypad
The One Touch keys are your PITNEY BOWES 1100s
most important tool. Use them for quick, one-touch dialing, and to access most functions and programming options.
Using the One Touch Keys for Dialing
To use a One Touch key for dialing, just press the appropriate One Touch key. For each key, you can program up
to two telephone numbers: a primary number, which will
always be dialed first, and an optional alternate number
which will be automatically dialed if the first number is
busy or if there is no answer. You can also use the Location IDs (names) associated with One Touch keys to
search for these locations by name using the Search key.
Using the One Touch Keys for
Selecting Functions and Programming
Use the One Touch keys for selecting special transmission
and reception functions, for obtaining reports, and for
quick access to programming functions.
To select a function:
1 Press the Select Function key.
2 Press the corresponding One Touch key.
10 Introduction
1/Delayed TX key:
date which you specify (within three days).
2/Broadcast Feeder TX key: Use this key to send a fax to mul-
Use this key to send a fax at a later time and
See page 45.
tiple locations (page 47) or to switch from the manual feed
slot to the document feeder when preparing to send a fax.
3/Confidential TX key: Use this key to send a confidential
document to a mail box (a secure memory storage area) in
the receiving fax machine. See page 48.
4/Relay Initiate TX key: Use this key to set up a relayed fax
transmission. During a relayed fax transmission, your
PITNEY BOWES 1100 initiates the transmission by sending
a document to a second fax machine, which then broadcasts
the message to a number of other fax machines. See page 48.
5/Polling key: When a document is loaded on the document
tray, use this key to set your PITNEY BOWES 1100 to wait
for another fax machine to call and request the document to
be sent (polling transmission). When no document is loaded,
use this key to call another fax machine and request it to send
the documents loaded into it (polling reception). See page
50.
6/Report Print key: Use this key to print reports or phone
lists manually. See the Reports chapter for details.
7/Counter Display key: Your PITNEY BOWES 1100 keeps
track of the number of pages it has printed in several ways.
Use this key to check the print and scan counters, and to
reset the drum counter after replacing the image drum unit.
8/Location Program key: Use this key to program your
PITNEY BOWES 1100s One Touch keys, Auto Dial
numbers and groups. See the Dial Directories chapter.
9/User Program key: Use this key to program identification
information, to set the clock and to change function and
dial parameter settings.
10/Message Print From Memory key: Your PITNEY
BOWES 1100 is set to receive messages into memory and
not print them when it runs low on toner. Using this key
you can force messages to print, although print quality may
be poor because toner is low. This key is also used to print
confidential fax messages received into mail boxes in your
PITNEY BOWES 1100s memory (page 48). When no
messages are in memory, use this key to print a cleaning
page to clear accumulated toner from the image drum. See
page 68.
Signal Tones
Your PITNEY BOWES 1100 makes a number of sounds
to inform you of specific conditions.
Key Select tone: This is a short beep that occurs each time
you press a key.
Error tones: If you press a wrong or inappropriate key, your
PITNEY BOWES 1100 will emit three short beeps. If your
PITNEY BOWES 1100 experiences a problem during
communications, it will emit three long beeps. Press the
Stop key to turn the error tone off, then print a Message
Confirmation Report to check the source of the problem
to do this, press the Copy key twice with no documents
loaded.
Voice Request tone: During a fax session, either you or the
person at the remote fax machine may initiate a voice request. When the person at the remote machine either initiates or answers your voice request, your PITNEY
BOWES 1100 will emit a repetitive warbling sound.
End of Session tone: At the end of every successful fax ses-
sion, your PITNEY BOWES 1100 will emit a short beep
to inform you that there were no errors or problems in the
communication.
Introduction 11
Off-Hook Alarm tone: If it is equipped with the optional hand-
set, and if the handset is left off the hook, your PITNEY
BOWES 1100 will emit an intermittent warbling sound. To
turn off the sound, hang up the handset and press the Stop
key.
12 Introduction
Installation
Getting Started
To install your new PITNEY BOWES 1100, follow the
instructions from Unpacking to Setting the Fax Identification. You must complete these steps for your PITNEY
BOWES 1100 to operate properly.
If you have purchased an option package for your
PITNEY BOWES 1100, refer to the documentation you
received with that option for installation instructions.
Where to Install Your PITNEY BOWES 1100
■ Place your PITNEY BOWES 1100 in a dust-free location
away from direct sunlight.
■ Allow several inches on each side of the PITNEY BOWES
1100 to ensure adequate ventilation.
■ Make sure that both power and telephone outlets are
available nearby.
■ Choose a location where the relative humidity is between
20% and 80%, and where the temperature is between 50°F
(10°C) and 92°F (32°C).
Unpacking
Before you begin, be sure that all the items listed below are
included in your package.
■ PITNEY BOWES 1100
■ Toner cartridge (wrapped)
■ Image drum cartridge (inside machine)
■ Power cord
■ PC interface cable
■ Telephone line cord
■ Paper tray/Copy stacker
■ Document Stacker
■ JetSuite Multifunctional Software
■ This handbook
■ JetSuite Software Handbook
■ Optical Character Recognition Software Handbook
Refer to the illustrations in the Component Identification
chapter.
Note: If any items are missing, contact Pitney Bowes immediately. Keep your packing materials and carton in case you ever
need to ship or transport the unit.
Installation 13
Setting Up Your PITNEY BOWES 1100
Install the Paper Trays
1 Install the paper tray/copy stacker.
2
Install the document tray.
3 Install the document stacker.
Remove the Protective Sheet
1 Open the top cover and front panel.
14 Installation
2 Take out the image drum cartridge.
3 Remove the protective sheet.
4 Replace the image drum cartridge.
Install the Toner Cartridge
1 Lift out the toner well cover and discard.
Installation 15
Warning: Be careful when handling the toner cartridge. Do not
let toner spill onto your clothing or other porous materials. If you
experience any problems with toner, see the Safety chapter at the
beginning of this handbook.
2 Unwrap the toner cartridge and gently shake it to distribute
the toner. Then carefully peel the tape from the bottom of
the toner cartridge.
3 Insert the toner cartridge left end first.
4 Push the lever forward to secure it.
5 Close the top cover and front panel. Make sure that the top
cover is firmly closed by pressing down on both sides of
the top cover.
16 Installation
Connect to the Telephone Line
Insert one end of the telephone cord into the LINE jack in
the back of the machine, and the other end into your wall
telephone jack.
LINE jack
Tip: Now, you can connect either an external
telephone or the external handset option for your
PITNEY BOWES 1100. See the instructions below.
Option: Installing an External Handset
If you purchased an external handset option with your
PITNEY BOWES 1100, follow these instructions to
install it.
1 Plug one end of the handset cord into the handset and the
other end into the jack on the front of the cradle. Place
the handset in the cradle.
2 Insert the supplied telephone cord into the jack located on
the back of the cradle.
3 Insert the end of the cord into the TEL jack on the back
of the PITNEY BOWES 1100.
TEL jacks
Note: The two TEL jacks are provided to allow you to connect
both an external handset and an answering machine.
Installation 17
Connecting an External Telephone or
Answering Machine
Important Note: Any external telephone or answering
machine connected to the PITNEY BOWES 1100 must be FCC
(US) or CSA (Canada) approved.
Insert one end of the telephone cord into the TEL jack on
the back of the PITNEY BOWES 1100, and the other end
into the jack in your external device.
OKIOFFICE 44
Wall jack
BOWES 1100, then plug your external telephones cord into
the telephone jack on your answering machine.
Note: You must have the TAD mode feature turned on for an answering machine to work with your PITNEY BOWES 1100. See
Setting the Answering Mode, page 20.
Connect to Your Computer
1 Make sure that the computer is turned off and the
PITNEY BOWES 1100 is unplugged.
2 Connect the end of the interface cable to your computer.
Tighten the screws to secure it.
3. Connect the other end of the cable to the PITNEY
BOWES 1100. Fasten the cable in place with the wire clips.
LINE
TEL1
TEL2
LINE
jack
Answering Machine
Answering machine
TEL
Jack
To connect both an answering machine and a telephone,
first connect your answering machine to your PITNEY
18 Installation
Connect Power
1 Plug the power cord into the back of the unit.
2 Plug the other end into a grounded AC power outlet.
3 Your PITNEY BOWES 1100 has no power switch and
will automatically turn on. The time and current
answering mode will appear on the display. Your PITNEY
BOWES 1100 is now in standby mode, ready to send or
receive faxes.
Time: 2:35 PM
14:35 [FAX]
Answer mode
Install JetSuite Software
JetSuite software allows you to control your PITNEY
BOWES 1100 directly from your computer and provides
printing and scanning capability. See your JetSuite Software
Users Guide for installation instructions.
Loading Paper
Your PITNEY BOWES 1100 can hold up to 100 sheets of
standard-weight (20 lb.) paper. For best results, use paper
specially made for laser printers or photocopiers. The
PITNEY BOWES 1100 can use letter, legal, and A4 size
paper.
Your PITNEY BOWES 1100 automatically reduces the
vertical length of the page images it receives to fit on the
paper loaded in it, down to 75% of the original length. For
example, if you are receiving a document created originally
on legal-size paper, your PITNEY BOWES 1100 can
reduce the received pages to fit on letter or A4 paper.
Note: Your PITNEY BOWES 1100 is set at the factory to use
letter size paper. To use a different paper size, change the 1’ST
PAPER SIZE user function setting to match your new paper size.
See page 56 for instructions.
1 Adjust the paper guides to the width of your paper. Set the
left guide all the way to the left. Set the right guide to the
marker for the size youre using.
Installation 19
2 Remove the paper from its wrapper (up to 100 sheets).
Note the print side notice printed on the label. Fan the
paper.
3 Insert the paper into the paper tray gently, print side down.
Allow the paper to drop under its own weightdo not
force it down.
5 Using the numeric keypad, enter the new date (month/
day/year) and time in 24-hour format8:00 AM is 08:00;
8:00 PM is 20:00.
6 Press the Yes 3 key to confirm your entry.
7 Press the Select Function key to finish.
Setting the Answering Mode
The answering mode determines how your PITNEY
BOWES 1100 handles incoming fax and voice calls. The
standby display shows the current answering mode.
Note: If you are loading paper in response to a PAPER
OUT error message, open and close the upper cover to
clear the error.
Setting the Date and Time
1 Press the Select Function key.
2 Press the 9/User Program One Touch key located on the
OneTouch keypad.
3 On the numeric keypad, press 3. The display shows
3:CLOCK ADJUSTMENT.
4 Press the Yes 3 key. The display shows the
currently set date and time.
20 Installation
Time: 2:35 PM
14:35[FAX]
Answering Mode Options
Answer mode
The answering mode you choose depends on how you use
your PITNEY BOWES 1100s fax mode and what telephone equipment is connected to it. Read through the
mode descriptions below, then follow the instructions to
change to the mode that best fits your needs.
Manual Receive mode [TEL]: If you use the same line for
both fax and telephone calls and the majority of your incoming calls are telephone calls, then the TEL answering
mode is your best choice. Each time someone calls, your
PITNEY BOWES 1100 will ring like a telephoneit
does not automatically answer. You can answer from either an external handset or telephone connected to your
PITNEY BOWES 1100. If you pick up the handset and
hear fax tones, press the Start key to receive the fax. If
you do not answer the phone and someone tries to send
you a fax message, your machine will not accept it.
Auto Receive mode [FAX]: If your PITNEY BOWES
1100 is connected to a telephone line reserved only for
fax communications, use the Auto Receive mode. Your
PITNEY BOWES 1100 assumes all incoming calls are
fax messages and automatically receives them.
Telephone/Fax mode [T/F]: When incoming calls are a
mixture of fax and telephone calls, your best choice is
the Telephone/Fax mode. In this mode, your PITNEY
BOWES 1100 detects whether the incoming call is a fax
or voice call. When the call is from another fax machine,
your machine switches to fax mode and automatically receives the message. When the call is a voice call, your
PITNEY BOWES 1100 rings like a telephone. If you do
not answer within 35 seconds, your PITNEY BOWES
1100 switches back to fax mode to allow the calling party
to send a fax manually.
Telephone Answering Device mode [TAD]: Use this mode if
you have connected an answering machine to your
PITNEY BOWES 1100. Like Telephone/Fax mode, the
Telephone Answering Device mode detects whether an incoming call is a fax or voice call. If the call is a fax call,
your PITNEY BOWES 1100 receives the fax. Your answering machine does not activate. If the incoming call is a
voice call, your PITNEY BOWES 1100 rings just as it
does in Manual Receive mode. If no one answers the call,
your answering machine activates, allowing the calling party
to leave a message. If you set the Remote Receive user
function (page 57), the caller can send a fax at any time
during or after the recorded message by using their keypad
to enter the remote receive number you have programmed.
This number activates fax reception. Add something like
this to your answering machine message: To send a fax
now, press XX [the programmed number].
PC Fax mode [PC]: Use this mode if you want to store
incoming faxes on your computers hard disk instead of
printing immediately. This lets you work with faxes on your
computer using the JetSuite software included with your
PITNEY BOWES 1100see your JetSuite Software Users
Guide for details. If your computer is off or not functioning,
your PITNEY BOWES 1100 acts as a standalone fax
machine and prints any incoming faxes.
Installation 21
Changing the Answering Mode
1 Press the Auto Rec key. Your PITNEY BOWES 1100
displays a description of your current selection.
2 Press the Auto Rec key again. Your PITNEY BOWES
1100 switches to the next setting.
3 Continue pressing the Auto Rec key until the selection you
want appears on the display. After a short pause, your
PITNEY BOWES 1100 returns to standby mode displaying the new setting.
Setting the Fax Identification
Fax machines must identify the sender and the telephone
number of the sending fax machine on each page of every
fax they send. Programming this information into your PITNEY
BOWES 1100 is required by law.
This information is programmed when you install the
JetSuite software.
Sender ID: This is a descriptive title that identifies the
senderusually the location of your PITNEY BOWES
1100 or the name of your company or office. It is printed
at the top of every fax you send. You can enter up to 32
characters. The first 16 characters of your Sender ID will
also be used as your Personal ID. This Personal ID appears
on the displays or reports of other Pitney Bowes fax machines you communicate with.
TSI/CSI: This is the fax telephone number of your PITNEY
BOWES 1100. This number is printed at the top of the faxes
you send, and appears on the displays of other non-Pitney
Bowes fax machines you communicate with.
Call Back Number: The Call Back Number is a telephone
number (not a fax number) which the operator of the remote
machine can use to reach you. If you use the voice request
function (see page 44) while communicating with another fax
machine and no one is there to answer, your PITNEY
BOWES 1100 automatically sends a cover letter with a call
back message. The message is printed on a separate sheet
with the message Please call back and a telephone number
where you can be reachedthe number entered here.
To program your Fax ID using JetSuite, see your Software
Users Guide.
To program your Fax ID from the PITNEY BOWES 1100:
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
3 On the numeric keypad, press 4. The display shows 4:SYS-
TEM DATA PRG.
4 Press the Yes 3 key. The display shows NO=<TSI/CSI>,
ID=<SENDER ID>.
5 After the display clears, enter the full telephone number of
your PITNEY BOWES 1100 using the numeric keypad.
22 Installation
6 Press the Start key to save your entry.
11 Press the Select Function key to finish.
7 Enter your Sender ID. This is a descriptive title up to 32
characters long. Refer to the instructions below.
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens Hyphen key
Enter alphabet characters Locate the character you want on the
numeric keypad. Press that key repeatedly until
Enter a unique character. Press the 0/Unique key repeatedly until
Enter two successive Press the No 4 key to move to the
letters/numbers using next character.
the same key.
Move the cursor to Yes 3 and No 4 keys.
make corrections.
the character appears on the display.
the character you want appears on the
display. The following characters are
available: ! # & ( ) * + , - . / : ; = ? · ä ß
ñ ö ü Æ Å Ø æ å ø.
8 Press the Start key to save your entry. The display shows
NO=<CALL BACK NO.>.
9 After the display clears, use the numeric keypad to enter
the telephone number for call back messages. Enter up to
20 characters.
Tip:
Use the Space One Touch key to enter spaces.
10 Press the Start key to save your entry.
Setting the Language
Your PITNEY BOWES 1100 comes with two languages installedEnglish and French, depending on where you
bought your unitwhich appear on the display and in reports. Follow the instructions below to switch languages.
1 Press the Select Function key.
2 Press the 9/User Program One Touch key. The
display shows 1:FUNC. PROGRAMMING.
3 Press the Yes 3 key. The display shows
FUNCTION NO. [ ]
ENTER 01-23.
4 Using the numeric keypad, enter 15. This display shows
USER LANGUAGE.
4
5 Press the No
key to switch to the other installed
language.
6 To accept the language change, press the Yes 3 key.
7 Press the Select Function key to finish.
Installation 23
Connecting to a PBX
A PBX (Private Branch Exchange) is a private telephone
system used to route internal calls. If you have to dial a
prefix (access digit) to get an outside line, then your line is
connected to a PBX.
If you are connecting your PITNEY BOWES 1100 to a
PBX, follow the instructions below. PITNEY BOWES
1100 can then detect the access digit at the beginning of
phone numbers you dial or program, and automatically
waits for a dial tone before dialing the rest of the number.
Note:
Some PBX installations may require additional adjustments to
your PITNEY BOWES 1100. If you continue to have difficulty with fax
communication after following these steps, contact Pitney Bowes.
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
3 On the numeric keypad, press 2. The display
shows 2:DIAL PARAMETER.
4 Press the Yes 3 key until the display shows
PBX LINE, [OFF].
4
5 Press the No
key. The display changes to
PBX LINE, [ON].
6 Press the Yes 3key until the display shows
DIAL PREFIX, [OFF].
7 Press the No
4
key. The display changes to DIAL
PREFIX, [ ] ENTER 4DIGITS.
8 Using the numeric keypad, enter the number you normally
dial from your PBX to obtain an outside linefor example,
9 1-555-1212.
9 Press the Space One Touch key until the display changes.
10 Press the Yes 3key.
11 Press the Select Function key to finish. Keep in mind that
all of the outside telephone numbers you program into
your PITNEY BOWES 1100 have to begin with your
PBXs access digit.
Note: To turn off the PBX LINE and DIAL PREFIX functions, follow Steps 1-7 above. At Step 8, press the Space key four times.
24 Installation
Printing
When connected to your computer, PITNEY BOWES
1100 functions much like any normal printer. For details on
the print function, see the Printing chapter in your JetSuite
Software Users Guide.
Windows
In Windows, select Print from the File menu. Make sure
that PITNEY BOWES 1100 is selected as the printer either
from the Windows Control Panel/Printer icon, or from
your applications Print Setup menu.
Printing Using Manual Feed
Use manual feeding when you want to print on envelopes or
paper of a different size or type from the paper in the paper
stacker.
1 Using the markings on the manual feeder slot as a position-
ing guide, insert a single sheet of paper or envelope face up
in the slot until you feel the PITNEY BOWES 1100 grab
hold of it.
2 Issue the command to print through your application. The
paper pulls into the PITNEY BOWES 1100 for printing.
3 If you are printing multiple pages, insert additional pages
when prompted by the software.
Printing 25
26 Printing
Copying
Making Copies
You can use your PITNEY BOWES 1100 as a stand-alone
copier to make up to 50 copies at one time. The default
resolution for copies is FINE; you can also use the Yes3key
to change to a finer resolution before you press the Copy key.
Document Type Resolution Resolution
to Use of Scan
Normal office STD (Standard) 100 X 200 dpi
documents
Documents with small FINE or EX. FINE FINE: 200 X 200 dpi
type or other fine details EX.FINE: 200 X 400 dpi
Documents with photos PHOTO 200 X 200 dpi
or many shades of gray
To make copies:
1 Load your documents into the document feeder print side
down, with the top edge into the PITNEY BOWES 1100.
2 Press the Copy key. The display shows PRG. NO. OF
COPIES, [1SETS]. If you want to make just one copy, you
are finished. Your PITNEY BOWES 1100 will pause
briefly, then begin copying.
3 To make multiple copies, enter the number of copies you
want to make on the numeric keypad. Then press the Copy
key again. Your PITNEY BOWES 1100 will begin making
copies.
4 To stop the copying process, press the Stop key.
Copying 27
Using the Manual Paper Feeder
Your PITNEY BOWES 1100s manual paper feeder allows
you to make single copies on a different type of paper than
what you normally keep in the paper tray. To make copies using the manual paper feeder, follow the instructions below.
1 Load your documents.
2 Insert a sheet of paper face up into the manual paper feeder
slot, until you feel the PITNEY BOWES 1100 grab hold of
the paper.
3 Press the Copy key (see the instructions above).
Making Copies Using JetSuite
You can also copy from the JetSuite Desktop. This gives you
additional control over scale, number of pages to print on a
sheet, and collation. See the Copying chapter of your JetSuite
Software Users Guide for details.
28 Copying
Scanning
You can use your PITNEY BOWES 1100 with JetSuite to
scan documents into your computer. The following is the
basic procedure; for details, see Scanning Documents in
the JetSuite Software Users Guide.
Note: You can also scan using any software package that
supports TWAIN scanners. See your software’s documentation for
instructions.
To scan a document with the JetSuite Desktop open:
1 Insert the pages to be scanned into the document feeder
print side down, with the top edge into the PITNEY
BOWES 1100.
2 A dialog box appears, saying, A Document has been placed
into the input tray. Would you like to scan it?
3 Click Yes.
4 A dialog box lets you control resolution, regular or inverted
image, dimensions of scanned document, level of contrast,
and dithering (16 shades for pictures with grays, none
for black and white images or text).
5 Click Scan.
When scanning is complete, the document is stored in the
designated folder. You can perform these additional
operations through JetSuite (see the Software Users Guide):
■ Cleaning, straightening, and rotating of scanned documents.
■ Converting to text using Optical Character Recognition
(OCR).
■ Saving in a standard format for use in other programs.
Scanning 29
30 Scanning
Faxing: Dial Directories
This chapter explains how to make faxing easier by
programming frequently used fax numbers into the ten One
Touch keys and the 45 Auto Dial numbers available in your
PITNEY BOWES 1100. It also explains how to organize
the programmed numbers into groups for easier faxing to
multiple locations.
You can also program these features through your JetSuite
software. See your JetSuite Software Users Guide for full
details.
Programming One Touch Keys
Your PITNEY BOWES 1100 has ten One Touch keys for
rapid dialing. You can store up to two fax numbers with 32
digits in each One Touch key: a main number and an optional alternate number which will be called if the main
number is busy. You can also enter a 15-character Location
ID (name) for each One Touch key.
Note: To find One Touch keys which are not yet programmed,
repeatedly press the Search key.
1 Press the Select Function key.
2 Press the 8/+/Location Program One Touch key. The
display shows LOCATION PROGRAMMING
ENTER (SRCH, OT, A/D, #).
3 Press a One Touch key to program.
4 The display briefly shows NO=<FAX NO.>,
ID=<LOCATION ID> (or a previously programmed fax
number and Location ID).
5 After the display clears, enter the main fax number. Refer
to the instructions below.
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens (-) Hyphen key
Enter pauses (i.e., to wait for
long distance or outside lines)
Add a switch from pulse */Tone key
to tone dialing for part
of the call
Move the cursor to Yes 3 and No 4 keys
make corrections
Pause One Touch key
6 Press the Start key to enter the number.
7 Enter the Location ID. This is a descriptive title up to 15
characters long. Refer to the instructions below.
Faxing: Dial Directories 31
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens (-) Hyphen key
Enter alphabet characters Locate the character you want on the
Enter a unique character Press the 0/Unique key repeatedly until
Enter two successive Press the No 4 key to move to the next
letters/numbers on character.
the same key.
Move the cursor to Yes 3 and No 4keys
make corrections.
numeric keypad. Press that key repeatedly
until the character appears in the display.
the character you want appears in the
display. The following characters are
! # & ( ) * + , - . / : ; = ? · ä ß ñ ö
available:
ü Æ Å Ø æ å ø.
8 Press the Start key. The display shows
NO=<OR LOCATION> for about three seconds.
9 Enter the optional alternate fax number. Refer to the
instructions following Step 5.
10 Press the Start key to finish programming the
One Touch key. The display shows LOCATION
PROGRAMMING.
11 To continue programming One Touch keys, go
back to Step 3. If you are finished programming, press the
Select Function key.
12 Lift off the plastic cover above the One Touch label. Using
a pencil, write in the name for your One Touch key(s).
Then replace the cover.
One Touch Parameters
If you are experiencing problems communicating with a remote location in a very noisy telephone area, set up a One
Touch key for that location and try turning Echo Protection on for that One Touch key. This helps the machine
overcome noise and echo problems on the phone line.
See the Problem Checklist sections for other suggestions.
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
The display shows 1:FUNC. PROGRAMMING.
3 Press the Yes 3 key.
The display shows FUNCTION NO. [ ].
4 Using the numeric keypad, enter 23.
The display shows 23:ONE TOUCH PARAM
4
YES [OT] NO[
].
5 Press the One Touch key for the location whose
settings you want to change. The display shows ECHO
PROTECTION, [OFF].
4
6 Press the No
key to switch Echo Protection on.
7 Press the Yes 3 key to confirm your selection.
The display shows 23:ONE TOUCH PARAM. [ ].
8 Press the Select Function key to finish.
Tip: Switch Echo Protection back off if you later change the loca-
tion the One Touch key is used for.
32 Faxing: Dial
Chain Dialing
Each fax number you enter or program into your PITNEY
BOWES 1100 can be up to 32 digits long. There may be
situations where you need to dial a number longer than
that. Or you may want to program portions of a number
separately. For example, you may frequently send to different extensions at the same company, or individuals may
need to enter a department code after the phone number
for accounting purposes. These are situations where the
chain dialing feature is helpful.
To create a chain dial number, program up to the first 31
digits of the number into a One Touch key or Auto Dial
number. Then press the 8/+/Location Program One
Touch key to make this a chain dial number. Next, program the rest of the number into another One Touch key
or Auto Dial number (or, you can leave the second part of
the number unprogrammed and enter it manually on the
numeric keypad).
To use a chain dial number, select the One Touch key or
Auto Dial number programmed with the first part of the
chain dial number. The display will show: PRESS OT/
AD/SRCH KEY. Then select the One Touch key or Auto
Dial number programmed with the second part of the
chain dial number. If the second part of the chain dial
number was not programmed, enter it manually on the numeric keypad. Press the Start key to begin sending the fax.
Programming Auto Dial Numbers
In addition to the ten One Touch keys, your PITNEY
BOWES 1100 has 45 Auto Dial numbers available for
quick, two-digit selection and dialing. For each auto dial
number, you can enter a fax number up to 32 digits long
and a Location ID (name) up to 15 characters long.
To program Auto Dial numbers:
1 Press the Select Function key.
2 Press the 8/+/Location Program One Touch key.
The Display shows LOCATION PROGRAMMING.
3 Press the Auto Dial key.
4 Using the numeric keypad, enter a 2-digit number (01-45)
for the Auto Dial number you want to program.
5 The display briefly shows NO=<FAX NO.>,
ID=<LOCATION ID> (or a previously-programmed fax
number and location).
6 After the display clears, enter the fax number.
Refer to the instructions on the next page.
Faxing: Dial Directories 33
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens (-) Hyphen key
Enter pauses (i.e., to Pause key
wait for long distance
or outside lines)
Add a switch from */Tone key
pulse to tone dialing
for part of the call
Move the cursor to Yes 3and No 4 keys
make corrections
7 Press the Start key to enter the number.
8 Enter the Location ID. This is a descriptive title up to 15
characters long. Refer to the instructions below.
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens Hyphen key
Enter alphabetical Locate the character you want on the numeric
characters keypad. Press that key repeatedly until the
character appears.
Enter a unique Press the 0/Unique key repeatedly until the
character. character you want appears. The following
characters are available: ! # & ( ) * + , - . / : ;
= ? · ä ß ñ ö ü Æ Å Ø æ å ø.
Enter two successive Press the No 4 key to move to the next letters/
numbers on character.
the same key.
Move the cursor to Yes 3and No 4 keys
make corrections.
9
Press the Start key to finish programming the One Touch
key. The display shows AUTO DIAL NO. [ ].
10 To continue programming Auto Dial numbers, go back to
Step 4. If you are finished, press the Select Function key.
Programming Groups
This feature allows you to create groups of fax numbers you
have already programmed as One Touch keys or Auto Dial
numbers. You can send the same fax to all the numbers in
the group with one operation. This is useful if, for example,
you need to send weekly status updates to all the members of
a team working in separate locations.
■ You can program up to five groups into your PITNEY
BOWES 1100.
■ Each group can have up to 55 numbers.
Note: This is different from relay broadcasting, where one fax is
sent to a remote machine, which then relays it to a group of fax
numbers.
1 Press the Select Function key.
2 Press the 8/+/Location Program One Touch key. The
display shows LOCATION PROGRAMMING.
3 On the numeric keypad, press the # key. The display shows
GROUP SETTING.
34 Faxing: Dial
4 Using the numeric keypad, enter the group number (1-5)
you want to program. The display shows the number of
your current group and SELECT LOC.(S).
5 You can now add a location to your group (or delete a
location from it). Refer to the instructions below.
To Do This Use
Add a One Touch Press the One Touch key.
location Press Yes 3 to add it to the group.
Add an Auto Dial Press Auto Dial. Enter the 2-digit Autolocation
Dial number. Press Yes 3 to add it to
the group.
Delete a previously Press the One Touch key. Press No 4 added
One Touch to delete it from the group.
location
Delete an Auto Dial Press the Auto Dial key. Enter the 2-digit
location Auto Dial number. Press No 4 to delete
it from the group.
Search for a location Press the Search key continuously until by name
to add or delete the location you want appears. Press
Yes 3 to add it to the group.
Press No 4 to delete it.
6 After you have completed your selection by pressing Yes 3
or No 4, the display shows SELECT LOC. again. Continue
to add or delete locations from your group. Each group can
contain up to a maximum of all of the One Touch and Auto
Dial locations available on your PITNEY BOWES 1100.
7 When you are finished programming your group, press the No
4
key. The display shows LOCATION PROGRAMMING.
8 To program another group, go back to Step 3.
If you are finished, press the Select Function key.
Faxing: Dial Directories 35
36 Faxing: Dial
Faxing: Basic Operations
This chapter explains how to load documents for faxing,
how to send and receive faxes, how to use the closed
network and voice request features, and how your PITNEY
BOWES 1100 handles power interruptions.
For details on how to send faxes through your computer,
see your JetSuite Software Users Guide.
Preparing Documents for Scanning and
Faxing
Use the information in this section to make sure your
documents scan and fax easily and clearly.
Guidelines
■ Try to use good quality documents for your fax transmis-
sions. Documents that are typed or written with a black
felt-tip pen on white (or light) paper work best.
■ Do not send documents which are not rectangular.
■ Never use documents that have wet or sticky surfaces,
wrinkles, staples, or paper clips. However, your PITNEY
BOWES 1100 can transmit documents that have been
subject to normal wear, such as documents with staple
holes, letter folds and minor corner folds.
■ If you are not sure how a document will fax, try making a
copy first: load the document face down and press the
Copy key.
■ If your documents are heavily bent, creased or torn, make
a copy on a photocopier and send the copy instead.
■ You can use your JetSuite softwares scaling capability to
reduce or enlarge documents before sending. See the
Copying chapter of your JetSuite Software Users Guide for
details.
Document Size
All documents must have a minimum width of 5.8" (148
mm) and a minimum length of 5" (128 mm). Documents
cannot be wider than 8.5" (216 mm) or longer than 14"
(356 mm).
Faxing: Basic Operations 37
Multiple Page Documents
Your PITNEY BOWES 1100 can scan paper with a basis
2
weight between 13 pounds (50 g/m
2
). You can load up to 20 sheets of standard 20-pound (80
m
2
) paper , such as photocopier paper. If you use lighter
g/m
) and 28 pounds (105 g/
or heavier paper, you can load up to 15 sheets. For very
heavy paper, load and send pages individually.
When loading multiple-page documents, do not load paper
which is thinner than 0.003" (0.08 mm) or thicker than
0.005" (0.13 mm). For documents, do not load paper which
is thinner than 0.002" (0.06 mm) or thicker than 0.006" (0.15
mm).
Loading Documents
To prevent paper jams and problems during operation, stack
your documents neatly, aligning their edges, before loading.
Do not load documents of different sizes at the same time.
Tip: You can load and prepare to transmit a document while your
PITNEY BOWES 1100 is still sending or receiving another message, as long as the document feeder is clear. To do this, load the
document, select your location and press the Start key. Your document will be sent as a priority when the current communication
ends.
1 Adjust the document guides to the width of the paper you
are using.
2 Stack your documents neatly, then insert them face down
into the document feeder. Readjust the document guides for
a snug fit.
3 Your PITNEY BOWES 1100 will grip the documents and
pull the bottom page into the machine.
38 Faxing: Basic Operations
4 To obtain the best possible quality for the type of document
you are scanning or faxing, use the Transmit Resolution or Yes
3 key to set the resolution of your document.
Document Type Resolution Resolution
to Use of Scan
Normal office STD (Standard) 100 X 200 dpi
documents
Documents with small FINE or EX. FINE FINE: 200 X 200 dpi
type or other fine details EX.FINE: 200 X 400 dpi
Documents with photos PHOTO 200 X 200 dpi
or many shades of gray
5 If necessary, use the Type of Original or No 4 key to set the
level of contrast in your document.
Document Type Contrast to Use
Documents with normal contrast NORMAL
Documents which are too light LIGHT
Documents which are too dark DARK
6 Your documents are now ready for faxing or copying.
Sending a Fax to a Single Location
1 Load your documents.
2 Select a location. Refer to the instructions below.
To Dial Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
two-digit Auto Dial number on the
numeric keypad.
The numeric keypad Dial as you would on a normal telephone.
If you make a mistake, press the Yes 3
key to go back and re-enter the number.
Press the Start key when you have
finished entering numbers.
An external telephone Pick up the handset of your external
telephone and dial the number of the
machine you wish to transmit to. If the
receiving fax machine is in automatic
reception mode, you will hear a highpitched tone. If a person answers the
phone, ask them to press the Start key
on their machine.
3 If necessary, press the Start key to begin the transmission.
The table below explains some of the messages you may
see during a typical fax transmission.
Note: By default, One Touch keys and Auto Dial numbers begin
transmission automatically, without pressing the Start key. The
Auto Start setting lets you change this—see page 59 for details.
Faxing: Basic Operations 39
Message Explanation
(location) The remote locations Personal ID, TSI/CSI,
Location ID or the telephone number you
entered will identify the location during
transmission.
DIALING Your PITNEY BOWES 1100 is dialing the number.
CALLING The line is ringing.
SENDING/XX.X Your PITNEY BOWES 1100 is sending the
message. XX.X indicates the transmission
speed in bits per second.
RESULT = OK The fax was sent successfully.
COMMUN. ERROR If you see this or another error message, a
problem occurred during the communication.
Try resending the fax. Refer to the chapter on
Problem Solving for assistance.
Search Key Dialing
If you are not sure which One Touch key or Auto Dial
number contains the location you want to call, use the
Search key to look through an alphabetical list of all of the
Location IDs programmed into your PITNEY BOWES
1100.
1 When selecting locations, press the Search key. The display
will show ENTER 1'ST CHAR.
2 Repeatedly press the Search key to look through the entire
list of locations in alphabetical order, or locate the letter
you want on the numeric keypad, and press that key
repeatedly to look through Location IDs beginning with
that letter.
Real-Time Dialing
Normally, your PITNEY BOWES 1100 dials the entire
number of the location you have selected at one time. Occasionally, you may need to dial numbers in real timeone
digit at a time.
If your PITNEY BOWES 1100 is equipped with a handset, you can dial in real time by picking up the handset, or
you can press the Hook/Voice Request key.
Redialing
If the line is busy or if there is no answer, your PITNEY
BOWES 1100 will wait, and then automatically redial the
number. The dial parameter settings determine how many
times it will redial and how long it will wait between attemptssee page 58 for details.
Also, if your PITNEY BOWES 1100 is transmitting from
memory and a communication error occurs, it will automatically redial the number and try to resend the fax.
You can redial a number manually at any time by pressing
the Redial key.
Note: If a power loss occurs, the redial information is lost.
40 Faxing: Basic Operations
Confirming Results
After transmission, press the Copy key once (with no documents loaded) to see the result of your transmission on
your PITNEY BOWES 1100s display. To print the report,
press the Copy key a second time. See the chapter on Reports for more information (page 61).
Stopping a Transmission
To stop a transmission in progress, follow the instructions
below.
Press the Stop key twice. The display shows STOPPED.
1
2 If documents are stuck partway through the document
feeder, you may see a RELOAD DOCUMENT message on
the display. Press the Stop key again. Your PITNEY
BOWES 1100 will feed the document the rest of the way
through the document feeder.
Shortcut Fax Number Programming
This shortcut lets you program a One Touch key or Auto
Dial number with the location to which youre sending a
fax. Use the following procedure:
1 Load the document.
2 Enter the fax number using the numerical keypad.
3 Press the Copy key. The display shows ONE TOUCH
NO.[01]. The number in brackets is the next unprogrammed
One Touch key number. If all the One Touch keys are
programmed, the display shows AUTO DIAL NO.[01],
with the number of the next unprogrammed Auto Dial
number.
4 Press Yes3 to program the location to the number shown.
Or press Search to cycle through the available unprogrammed keys/numbers, then press Yes 3 to program to
the number you want. Press No 4to stop the process.
5 The display reads NO=5551212 [the fax number you
entered] ID=. Press Start, then enter the location ID. This is
a descriptive title up to 15 characters long. Refer to the
instructions below.
To Do This Use
Enter numbers Numeric keypad (press once)
Enter spaces Space One Touch key
Enter hyphens (-) Hyphen key
Enter alphabetical Locate the character you want on the numeric
characters keypad. Press that key repeatedly until the
character appears on the display.
Enter a unique Press the 0/Unique key repeatedly until the
character. character you want appears. The following
characters are available: ! # & ( ) * + , - . / : ;
= ? · ä ß ñ ö ü Æ Å Ø æ å ø.
Enter two successive Press the No 4 key to move to the next letters/
numbers on character.
the same key.
Move the cursor to Yes 3 and No 4 keys
make corrections.
Faxing: Basic Operations 41
6 Press Start. The display shows NO=<LOCATION>.
7 Press Start. The display shows PROGRAMMING, then
DIALING, and the PITNEY BOWES 1100 dials the number
and sends the fax.
Receiving Faxes in Memory
Note: This section does not apply when the PITNEY BOWES
1100 is in PC Fax mode. In that case, all faxes are automatically
stored on the computer's hard drive, regardless of the conditions
explained below.
Receiving Faxes Manually
If your PITNEY BOWES 1100 is set to the manual receive
[TEL] mode, it treats all incoming calls as voice conversations,
and does not automatically receive faxes.
To receive a fax while in manual receive mode:
1 When your telephone or PITNEY BOWES 1100 rings, pick
up the telephone handset connected to it. If a person is on the
line, carry on your conversation.
2 If a remote fax machine is on the line, or if a person wishes to
fax you a document after a conversation, press the Start key.
3 When the RECEIVING message appears on the display, hang
up the handset.
4 After you receive the fax, a long beep tells you that the
transmission was successful.
42 Faxing: Basic Operations
No Paper Reception
When your PITNEY BOWES 1100 runs out of paper, incoming faxes are stored in the machines memory. A PAPER OUT/JAM, CONFIRM AND "STOP" message appears in the display.
Load more paper, then press the Stop key. Your PITNEY
BOWES 1100 then prints out any messages received in
memory.
Cancelling Messages Stored in Memory
It is possible to erase messages received in memory without
printing them.
1 After you have followed the instructions to print out
messages stored in memory, the display shows MSG. IN
MEMORY, PRINTING.
2 To erase the message instead of printing it, press the Stop
key. The display shows CANCEL?
3 Press the Yes 3 key to erase the message from your
PITNEY BOWES 1100s memory.
Rejecting Unsolicited Fax Messages
Closed Network Option
The closed network option lets you set your PITNEY
BOWES 1100 to only transmit faxes to or receive faxes
from locations programmed into One Touch keys or Auto
Dial numbers. You can also set it to receive faxes only
from those programmed locations. This is one way of reducing the number of unsolicited faxes, such as advertisements. To use the closed network function, follow the instructions below.
1 Press the Select Function key.
2 Press the 9/User Program One Touch key. The
display shows 1:FUNC. PROGRAMMING.
3 Press the Yes3key. The display shows
FUNCTION NO. [ ].
4 Using the numeric keypad, enter 08. The display
shows 08:CLOSED NETWORK, and the current setting
of this function.
5 Press the No4key until the setting you want appears in the
display. Choose RX to limit reception only, T/R to limit
both transmission and reception, or OFF for no limitations
on transmission or reception.
6 Press the Yes3key to confirm the new setting.
7 Press the Select Function key to finish.
Power Failures and Memory
Note: Power failures will affect information stored in your PITNEY
BOWES 1100’s memory, as explained below. However, if your
PITNEY BOWES 1100 is in PC Fax mode, faxes are stored on your
computer’s hard drive, which is normally not affected by power
interruptions. See the JetSuite Software User’s Guide for details on
how information is stored when your machine is controlled through
your computer.
If power to your PITNEY BOWES 1100 is interrupted,
the following problems will occur:
■ Any messages your PITNEY BOWES 1100 has scanned
into its memory but not yet transmitted will be lost.
■ Any messages your PITNEY BOWES 1100 has received
into its memory but not yet printed will be lost.
■ If you have loaded documents on your PITNEY BOWES
1100s document feeder, any dialing or transmission settings
will be lost.
■ Redial information is lost.
When power is restored, your PITNEY BOWES 1100
prints a power outage report to inform you in the event of
a power failure. Use this report to determine which received messages you may have lost, and to determine which
transmissions you may have to resend. See the Reports
chapter for more information.
Faxing: Basic Operations 43
Using Voice Request
The voice request feature allows you to have a conversation with a person at a remote fax machine after a fax communication is finished. Either the person sending or receiving the fax can initiate a voice request.
If you are sending a fax, you can answer a voice request
only after all pages have been transmitted. If you are receiving a fax, you can answer a voice request after reception of
each page.
You will know if the person on the other fax machine has
issued a voice request when you hear a warbling tone. If
you do not respond in approximately six seconds, the voice
request is automatically cancelled.
Notes:
■
You need to have either an attached handset or an external
telephone to use the voice request function.
■ You can use the voice request function only when you are
using the document feeder to send a fax to a single location.
To Initiate a Voice Request
1 During a fax communication, press the Voice Request key.
2 When the other party answers your request, your
PITNEY BOWES 1100 emits a repetitive warbling sound.
The display shows LIFT HANDSET, AND PRESS
VOICE REQUEST.
3 Lift your handset and press the Voice Request key.
Tip: If you press your Voice Request key to initiate a voice re-
quest in TX mode but no one is there to answer, your PITNEY
BOWES 1100 automatically sends a call back message to the remote site. This message includes a telephone number where you
can be reached.
To Answer a Voice Request
Lift the handset and press the Voice Request key.
44 Faxing: Basic Operations
Faxing: Advanced Operations
Sending a Fax at a Later Date and Time
This function is also available through JetSuite; see the
JetSuite Software Users Guide for details.
The delayed transmission feature allows you to send documents at a specified date and time, and frees you from the
need to start the transmission manually. You can program a
delayed transmission to occur at any time up to three days
after you program the transmission.
You can program your PITNEY BOWES 1100 to send
one delayed fax at a time either from the document
feeder or from memory. Refer to the table below
to decide which method you want to use.
Delayed TX Features From From
and Limitations Feeder Memory
Number of locations One Multiple
PITNEY BOWES 1100 can be used for No Yes
other transmissions while a
delayed fax is waiting to be sent?
Sending a Delayed Fax from the Document
Feeder
1 Load your documents.
2 Press the Select Function key.
3 Press the 1/Delayed TX One Touch key. The
display shows DELAYED TX and todays date.
4 If the transmission is to occur on the same day, skip to
4
step 6. Otherwise, press the No
key. The display shows
PRG. START DATE.
5 Using the numeric keypad, enter the date you wish the
transmission to beginup to three days in advance.
6 Press the Yes3key. The display shows PRG. START
TIME 0-9.
7 Using the numeric keypad, enter the time you wish the
transmission to begin, in 24-hour format8:00
PM is 20:00.
8:00
AM is 08:00;
8 Press the Yes3key. The display shows FEEDER TX.
9 Select a location. Refer to the following instructions.
Faxing: Advanced Operations 45
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
two-digit Auto Dial number on the
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
numeric keypad.
10 Press the Yes3key or the Start key. Your PITNEY
BOWES 1100 begins waiting for the time and date you
have set before sending the fax.
Sending a Delayed Fax From Memory
1 Load your documents.
2 Press the Select Function key.
3 Press the 1/Delayed TX One Touch key. The display
shows DELAYED TX and todays date.
4 If the transmission is to occur on the same day, skip to
4
step 6. Otherwise, press the No
key. The display shows
PRG. START DATE.
5 Using the numeric keypad, enter the date you wish the
transmission to beginup to three days in advance.
6 Press the Yes3key. The display shows PRG. START
TIME 0-9.
7 Using the numeric keypad, enter the time you wish the
transmission to begin, in 24-hour format8:00
PM is 20:00.
8:00
AM is 08:00;
8 Press the Yes3key. The display shows FEEDER TX.
9 Press the No4key. The display shows BROADCAST/
MEMORY TX.
10 Select a location. Refer to the instructions below.
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
two-digit Auto Dial number on the
numeric keypad.
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
A group Using the numeric keypad, press the #
key, then enter the number of the group
you want to use.
11 Press the Yes3key to confirm your selection. The display
shows SELECT LOCATION(S).
12 Repeat Steps 9 and 10 as often as necessary to
continue selecting locations.
13 When you are finished selecting locations, press the
No4key at the SELECT LOCATION(S) message.
14 If you have selected multiple locations, your PITNEY
BOWES 1100 asks if you want to confirm your selections
with a printed report before proceeding. Press the
Yes3key. After the report is printed, the display shows
BEGIN SCANNING? If you want to make corrections,
press the No4key and go back to Step 9. To remove a
46 Faxing: Advanced
location, select the location in the same way, but press the
No4key to delete it from your transmission.
15 When all of your selections are correct, press the Start key.
Your PITNEY BOWES 1100 scans the documents into
memory and waits until the time and date you have set
before sending the fax. When scanning is completed, your
PITNEY BOWES 1100 is available for other transmission
operations.
Cancelling a Delayed Transmission
1 Press the Stop key. The display shows COMMUNICA-
TION CANCEL.
2 Press the Yes3key. The display shows the Location ID of
the delayed transmission currently loaded in your PITNEY
BOWES 1100.
3 Press the Yes3key.
4 If the delayed transmission was a feeder transmission,
press the Stop key again to remove the document from the
document feeder.
Sending a Fax to Multiple Locations
This function is also available through JetSuite; see the
JetSuite Software Users Guide for details.
1 Load your documents.
2 Press the Select Function key.
3 Press the 2/Broadcast ↔ Feeder TX One Touch key. The
display shows BROADCAST/MEMORY TX.
4 Select a location. Refer to the instructions below.
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
two-digit Auto Dial number on the
numeric keypad.
A group Using the numeric keypad, press the #
key, then enter the number of the group
you want to use.
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
5 Press the Yes3key to confirm your selection.
6 Repeat Steps 4 and 5 as often as necessary to continue
selecting locations.
7 When you are finished selecting locations, press the
No4key at the SELECT LOCATION(S) message.
Faxing: Advanced Operations 47
8 If you have selected multiple locations, your PITNEY
BOWES 1100 asks if you want to confirm your selections
with a printed report before proceeding. Press the
Yes3key. After the report is printed, the display shows
BEGIN SCANNING? If you want to make corrections,
press the No4key and go back to Step 4. To remove a
location, select the location in the same way, but press the
No4key to delete it from your transmission.
9 When all of your selections are correct, press the Start key.
Your PITNEY BOWES 1100 scans the documents into
memory and begins transmitting the message.
Sending a Confidential Fax
A compatible receiving machine, with the mail box feature,
will stre the message in a confidential mail box (in its
memory) and will not print it until an acceptable password is
entered.
Note: To send a confidential fax, you must know in advance the
mail box the message should be sent to. Ask the person who will
receive the fax to tell you their mail box number.
1 Load your documents.
2 Press the Select Function key.
3 Press the 3/Confidential TX One Touch key. The
display prompts you to enter the number of a
confidential mail box on the receiving fax machine.
4 Using the numeric keypad, enter the number of
the confidential mail box you are transmitting to.
5 Press the Yes3key to confirm your entry. The
display shows SELECT LOCATION.
6 Select a location. Refer to the instructions below.
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
Press the Auto Dial key, then enter the twodigit Auto Dial number on the numeric keypad.
7 Press the Start key. Your PITNEY BOWES 1100 begins
sending the fax.
Relay Broadcasting
Relay broadcasting allows one
to send a document to another
, which then re-sends (broadcasts) the document to a
unit
Pitney Bowes fax-capable unit
Pitney Bowes fax-capable
number of other locations. This is useful, for example, if
you are sending a fax to a number of locations in another
area code: you only need to send one transmission long
distance, and it can then be broadcast at local rates.
Note: This is different from group faxing, where a fax is
sent to a preprogrammed group of locations directly from the
PITNEY BOWES 1100.
48 Faxing: Advanced
Two different
Pitney Bowes fax-capable units
are involved in
transmitting a relay broadcast: the relay initiating station and
the relay key station, or hub.
Note: At this writing, the OKIDATA OKIFAX 2600 is the only fax
machine that can function as a relay key station with the PINTEY
BOWES 1100.
Relay Initiating Station
Your PITNEY BOWES 1100 can act as the relay initiating
station, which starts the relay broadcast by sending the
original documents. Before you can program your
PITNEY BOWES 1100 to initiate a relay broadcast, you
will need to obtain the following information from the operator of the
Pitney Bowes fax-capable unit
you intend to
use as a relay key station:
Relay Password: This is the 4-digit relay key word that is
programmed into the relay key station.
Relay Group Numbers: These 2-digit numbers are the
numbers of groups of locations programmed into the relay
key station.
Relay Key Station
The relay key station is the
Pitney Bowes fax-capable unit
which receives the original fax message and then automatically relays or broadcasts the message to other remote fax
machines.
For this feature to be available, the relay key station must
be an OKIFAX 2600.
Relay Broadcast Report
After the relay broadcast is completed, it is possible for the
relay key station to send a fax back to your PITNEY
BOWES 1100 confirming the success of the relay broadcast. For this function to work, your PITNEY BOWES
1100s own telephone number must be programmed into
its last Auto Dial number (Auto Dial number 45).
Initiating a Relay Broadcast
1 Load your documents.
2 Press the Select Function key.
3 Press the 4/Relay Initiate TX One Touch key.
a.) The first time you use this feature, the display shows
RELAY PASSWORD
ENTER [ ]
- Using the numeric keypad, enter the 4-digit relay
password.
b.) If you have already used this feture, the display shows
RELAY PASSWORD [XXXX]
where XXXX is the last password you used.
- If the password is correct, go to step 4.
- If you want to use a different password, press the
No4key, then use the numeric keypad to enter the
password for the relay key station you want to use.
4 Press the Yes3key.
Faxing: Advanced Operations 49
a.) The first time you use this feature, the display reads
REMOTE LIST NO. [ ]
ENTER 01-99
- Using the numerical keypad, enter the 2-digit relay group
number for the group you want to fax to.
b.) If you have already used this feature, the display shows
REMOTE LIST NO. [XX]
where XX is the last list number you entered.
- If the list number is correct, go to step 5.
- If you want to faxt to a different list, press the No4key.
Then use the numeric keypad to enter the number of the
list you want to use.
5 Press the Yes3key. The display shows SELECT LOCA-
TION.
6 Select the location of the relay key station.
Refer to the instructions below.
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
two-digit Auto Dial number on the
numeric keypad.
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
7 Press the Start key. Your PITNEY BOWES 1100 begins to
connect to the relay key station and transmit the fax to be
relayed to the selected group.
Polling
Normally, when you send faxes, you load documents, select
a location, and then press the Start key to begin transmission.
Sometimes it is more useful to load your documents on
your PITNEY BOWES 1100 and set it to wait for the receiving fax machine to call and collect them. This is known
as setting your PITNEY BOWES 1100 to be polled, or setting it for polling transmission. Calling a remote fax machine to receive documents someone else has loaded is
known as polling or polling reception.
Notes:
■ Plan polling arrangements with the other party in advance, so
that everyone is aware of when documents will be available.
■ Keep in mind that documents waiting to be polled stay in the
document feeder until they have been removed—you won’t be able
to use the document feeder for other purposes until polling is
completed.
Setting Your Pitney Bowes 1100 to be Polled
1 Load your documents.
2 Press the Select Function key.
3 Press the 5/Polling One Touch Key. The display shows
WAITING TO BE POLLED.
50 Faxing: Advanced
To Cancel Polling
1 Press Stop. The display reads COMMUNICATION CANCEL.
2 Press the Yes ❧ key. The display reads Cancel, then MSG
CONFIRMATION PRINTING. When the message confirmation report prints, the display reads SELECT LOCATION.
Press Stop to remove documents.
Polling Documents from Other Fax Machines
1 With no documents loaded, press the Select Function key.
2 Press the 5/Polling One Touch key. The display shows
POLLING RX, SELECT LOCATION.
3 Select a location. Refer to the instructions below.
To Select Using Do This
A One Touch key Press the One Touch key.
An Auto Dial number Press the Auto Dial key, then enter the
A number dialed on Dial as you would on a normal telephone.
the numeric keypad
two-digit Auto Dial number on the
numeric keypad.
4 Press the Start key. Your PITNEY BOWES 1100 begins
polling the remote fax machine.
Faxing: Advanced Operations 51
52 Faxing: Advanced
Customizing PITNEY BOWES 1100
Customizing Features and Operations
Many of your PITNEY BOWES 1100s features and functions have settings which can be changed to customize its
operation. The user functions control a broad range of features, such as when certain activity reports print, and how
the PITNEY BOWES 1100 responds to incoming calls.
The dial parameters control how the PITNEY BOWES
1100 dials fax numbers; in most cases, the settings are determined by the type of phone service you have.
Viewing Your Current Settings
1 Press the Select Function key.
2 Press the 6/Report Print One Touch key.
The display shows 1:ACTIVITY REPORT.
3 Using the numeric keypad, press 4.
The display shows 4:CONFIGURATION.
4 Press the Yes3key. The report prints.
User Function Settings
User function settings allow you to customize the general
operation of your PITNEY BOWES 1100. Refer to the
following User Function Settings List to determine which
settings you may need to change, then refer to Changing
Your User Function Settings (page 58) to make the change.
User Function Settings List
01 MCF(SINGLE-LOC.): This function automatically prints
a Message Confirmation Report after each single-location
transmission or polling transmission. The report provides
information about the transmissionsee page 61 for details. Available settings are ON and OFF (default).
02 MCF(MULTI-LOC.): This function automatically prints
a Message Confirmation Report after each multiple-location
transmission. The report provides information about the
transmissionsee page 61 for details. Available settings are
ON(default) and OFF.
03 ERR REPORT(MCF): This function automatically prints
a Message Confirmation Report each time an error occurs
Customizing 53
during a transmission or polling transmission operation.
The report provides information about the transmission
see page 61 for details. Available settings are ON (default)
and OFF.
04 IMAGE IN MCF: When a message confirmation of a
memory transmission is printed, this function adds a portion of the first page of the document that was sent. This
feature makes it easier to identify a fax, but it may present
security problems if you are sending sensitive documents.
Available settings are ON (default) and OFF.
05 SENDER ID: This function controls the printing of
your PITNEY BOWES 1100s Sender ID on the faxes you
send. See page 22 for details. When turned on, your
PITNEY BOWES 1100s Sender ID will be printed on
each page slightly outside the image area of your document.
Note: In order to meet FCC requirements, you must have this
feature set to ON and have a valid Sender ID programmed in your
PITNEY BOWES 1100.
06 MONITOR VOLUME: This function sets the volume
your PITNEY BOWES 1100 uses for telephone line monitoring during dialing. Available settings are LOW (default),
HIGH, and OFF.
07 BUZZER VOLUME: This function sets the volume of
the various tones your PITNEY BOWES 1100 emits during operation. Available settings are LOW, MIDDLE (de-
fault), and HIGH.
08 CLOSED NETWORK: This function allows you to program your PITNEY BOWES 1100 to refuse to communicate with locations whose telephone numbers have not
been programmed into your PITNEY BOWES 1100s One
Touch keys or Auto Dial numbers. Using this function,
you can set up a closed network of fax machinessee page
43 for details. If you do not want your PITNEY BOWES
1100 to transmit faxes to or receive faxes from locations
outside your network, select
T/R. If you only want your PITNEY BOWES 1100 to
refuse to receive faxes from outside your network, select
RX. Available settings are OFF (default), T/R, and RX.
09 TX MODE DEFAULT: Your PITNEY BOWES 1100 is
set for the STD (standard) resolution setting and the NORMAL contrast setting. If you consistently send faxes that
require some other combination of transmission modes,
use this function setting to change the default modes.
While you are programming, the new default combinations
appear on the lights above the Yes3and the No4keys.
The default is
STD/NORMAL.
10 T/F TIMER PROG.: When set to the telephone/fax an-
swering mode, your PITNEY BOWES 1100 automatically
distinguishes between incoming voice and fax calls. If the
incoming call is a voice call, your PITNEY BOWES 1100
will ring to tell you to pick up the handset. If you do not
54 Customizing
answer, your PITNEY BOWES 1100 automatically
switches back to facsimile mode to allow the calling party
to send a fax. The T/F TIMER function controls how long
your PITNEY BOWES 1100 waits before switching back
to fax mode. Available settings are 20 SECONDS or 35
SECONDS (default).
11 RING RESPONSE:
This function controls how long
your PITNEY BOWES 1100 waits before answering an incoming telephone call. The available settings are 1 RING
(default), 5 SECONDS, 10 SECONDS, 15 SECONDS, or 20
SECONDS.
Note: At the default 1-ring setting, your PITNEY BOWES 1100
answers calls immediately, and you will not hear any ring. If you
need to hear the ring, change to one of the other settings.
12 DISTINCTIVE RING: Distinctive ringing is a service of-
fered by some telephone carriers. It lets you have different
numbers on one line, each with its own distinctive ring.
You can then use one number exclusively as a fax number
without the expense of a second line. (Your local telephone
carrier can provide you with more information about this
service, which usually has an additional charge.) To use this
function, refer to Setting Your Fax Machines Ring Pattern
below.
Notes:
■ You must have you local telephone carrier’s Distinctive Ring
service.
■ Your PITNEY BOWES 1100 must be in FAX or PC answer
mode, and the PBX dial parameter must be set to OFF. Other
modes–TEL, TEL/FAX, or TAD–will override Distinctive Ring.
■ This feature may not work properly if you have a telephone
other than a genuine Pitney Bowes optional handset connected to
your PITNEY BOWES 1100.
Setting Your PITNEY BOWES 1100s Distinctive
Ring
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
The display shows 1:FUNC. PROGRAMMING.
3 Press the Yes3key. The display shows
FUNCTION NO. [ ].
4 Using the numeric keypad, enter 12. The display
shows DISTINCTIVE RING, OFF.
5 Press the No4key. The display changes to
DISTINCTIVE RING, SET.
6 Press the Yes3key. The display changes to
SETUP FAX RING
CALL FAX NUMBER NOW.
7 Using a separate telephone line, dial the number
assigned to the PITNEY BOWES 1100 within 90
secondsif you dont have access to a second line,
Customizing 55
have someone else make the call for you. When your
PITNEY BOWES 1100 begins to ring, your PITNEY
BOWES 1100 automatically detects and remembers its
assigned ring pattern. When your PITNEY BOWES
1100 has finished programming its ring pattern, the
display shows RESULT=OK.
Note: Occasionally, your PITNEY BOWES 1100 may not
be able to detect its ring pattern on the first try. If this happens, the display shows RESULT=NG. Follow the instructions again from Step 6.
8 Press the Yes3key to confirm your selection.
9 Press the Select Function key to finish.
13 1'ST PAPER SIZE: This function allows you to specify
the size of paper you are using in your PITNEY BOWES
1100s paper tray Available settings are LETTER (default),
A4, LEGAL 13, LEGAL 14, and OTHER.
Using the OTHER setting: When using the PITNEY
BOWES 1100 as a PC printer, you can load A5 and B5
size paper into the paper tray. However, reports and standard size faxes (letter, legal, or A4) will not print completely on these paper sizes. Select the OTHER setting
when you have these or other smaller sizes loaded; this prevents faxes and reports from printing partially. When
OTHER is selected, faxes are stored in the PITNEY
BOWES 1100, and only print when you have loaded a
standard paper size and changed the 1'ST PAPER SIZE
setting to match the paper loaded.
Important: Keep in mind that when you select OTHER, power
outage reports do not print—this is the only notification that power
to the machine has been disrupted.
15 USER LANGUAGE: This function allows you to switch
between the two languages programmed into your
PITNEY BOWES 1100. Available settings are ENG. (English, the default), and FRE. (French), depending on where
you purchased your PITNEY BOWES 1100.
16 INCOMING RING: This function controls the telephone
ringing sound your PITNEY BOWES 1100 makes when a
call comes in. When it is set to off, your PITNEY BOWES
1100 will not ring during incoming calls. The available settings are:
■ ON (default): PITNEY BOWES 1100 only rings
when set to Manual Receive [TEL] mode or the RING
RESPONSE function is set to 5, 10, or 20 seconds.
■ OFF: PITNEY BOWES 1100 does not ring when a
call comes in.
■ DRC (distinctive ring cancel): PITNEY BOWES
1100 rings for each incoming call with the same tone, even
if you have set function setting 12, DISCTINCTIVE RING
to on.
56 Customizing
17 REMOTE RECEIVE: This function lets you use an attached phone to tell your PITNEY BOWES 1100 to
switch from telephone to fax mode so it can receive an incoming fax. Use the keypad of an external telephone to enter the remote receive number you have programmed into
your PITNEY BOWES 1100. In addition, if the PITNEY
BOWES 1100 is in TAD mode, a caller can enter the programmed remote receive number after leaving a voice message; this enables the PITNEY BOWES 1100 to receive a
fax from the caller. Available settings are OFF (default), 00,
11, 22, 33, 44, 55, 66, 77, 88, 99, **, and ##.
18 MEM./FEEDER SW.: This function controls how your
PITNEY BOWES 1100 normally transmits fax messages:
by scanning the document into memory first, or by transmitting directly from the document feeder. Available settings are FEEDER (default) and MEMORY.
Note: If you are using the MEMORY setting and encounter
frequent MEM OVERFLOW error messages, you can correct the
problem either by adding the optional memory upgrade or by
changing to the FEEDER setting.
20 ECM FUNCTION: The error correction mode function
helps your PITNEY BOWES 1100 to improve communication in areas where telephone line conditions are marginal. See the Troubleshooting section of this Handbook
for other suggestions if you have communication problems.
Available settings are ON (default) and OFF.
21 REMOTE DIAGNOSIS: The remote diagnostics feature
allows a service person to remotely dial and service your
PITNEY BOWES 1100. Available settings are ON and
OFF (default).
22
PC/FAX SWITCH: This function is active only when
your PITNEY BOWES 1100 is set to the PC Fax answering mode. In that case, incoming faxes are saved directly to
the PCs disk without being printed. If the PC is turned off
or not functioning, the PITNEY BOWES 1100 acts as a
stand-alone fax machine and prints incoming faxes when
this PC/FAX SWITCH function is set to ON (default). If
this function is set to OFF, the PITNEY BOWES 1100
will not accept incoming faxes when the PC is turned off
or not functioning.
23 ONE TOUCH PARAM: This function allows you to activate the Echo Protection feature for a specific One Touch
key, without changing the normal settings used by your
PITNEY BOWES 1100. Echo Protection can improve
communication with a location in a noisy telephone area.
For instructions on changing One Touch Parameters settings for a One Touch key, see page 32.
Customizing 57
Changing Your User Function Settings
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
The display shows 1:FUNC. PROGRAMMING.
3 Press the Yes3key. The display shows FUNCTION NO. [ ].
4 Using the numeric keypad, enter the 2-digit number of the
function you want to change. The display shows the name
of the selected function.
5 Repeatedly press the No4key until the setting you want
appears in the display.
Tip: If you are changing your PITNEY BOWES 1100’s TX MODE
DEFAULT settings, the new settings appear on the lights above
the Yes3and the No4keys
6 Press the Yes3key to confirm your selection. The name of
the next function setting appears in the display.
7 Press the Select Function key to finish.
Dial Parameter Settings
These functions allow you to control the way your
PITNEY BOWES 1100 dials telephone numbers. Refer to
the Dial Parameter Settings List below to determine which
settings you may need to change, then refer to Changing
Your Dial Parameter Settings (pg. 59) to make the change.
Dial Parameter Settings List
REDIAL TRIES: This function controls how many times
your PITNEY BOWES 1100 will automatically redial a
number that is busy or does not answer. Available settings
are from 0 to 10 tries. Default: 3 tries.
REDIAL INTERVAL: This function controls how long your
PITNEY BOWES 1100 waits between each automatic redial attempt. Available settings are from 1 to 6 minutes.
Default: 3 minutes.
DIAL TONE DETECT:
This function allows your PITNEY
BOWES 1100 to wait for and detect a dial tone before proceeding with dialing. Available settings are ON and OFF.
Default: OFF.
BUSY TONE DETECT: This function allows your PITNEY
BOWES 1100 to detect a busy tone when sending a fax.
Available settings are ON and OFF. Default: ON.
MF(TONE)/DP (PULSE): This function sets the dialing
method. Use the MF setting for Touch-Tone dialing, or the
DP setting for pulse dialing. Default: MF (TONE).
PBX LINE: Turn this function on if your PITNEY BOWES
1100 is connected to a PBX (Private Branch Exchangea
phone system used to route internal calls). Once this function has been turned on and the access digit function has
been programmed using the Dial Prefix parameter (below),
your PITNEY BOWES 1100 will recognize the access digit
58 Customizing
you use in your PBX to get an outside line. After it dials
your access digit, your PITNEY BOWES 1100 will pause
to wait for an outside line before dialing the rest of the telephone number. Available settings are ON and OFF. Default: OFF. See Connecting to a PBX, page 24, for instructions on changing this setting.
AUTO START: When this function is turned on, your
PITNEY BOWES 1100 automatically dials as soon as you
press a One Touch key or enter an Auto Dial code. You do
not have to press Start. Available settings are ON and OFF.
Default: ON.
DIAL PREFIX: If your PITNEY BOWES 1100 is connected
to a PBX, use this function to tell your PITNEY BOWES
1100 what access digit is used to obtain an outside line
from your PBX. You can enter a number with up to four
digits. When this parameter is programmed, the PITNEY
BOWES 1100 recognizes the access digit when you enter a
number and automatically pauses for an outside line before
dialing the rest of the number. See Connecting to a PBX,
page 24, for instructions on changing this setting. Available
settings are ON and OFF. Default: OFF.
Changing Your Dial Parameter Settings
1 Press the Select Function key.
2 Press the 9/User Program One Touch key.
3 On the numeric keypad, press 2. The display shows 2:DIAL
PARAMETER.
4 Press the Yes3key until the display shows the dial parameter
you want to change.
5 Repeatedly press the No4key until the setting you want
appears in the display.
6 Press the Yes3key to confirm your selection. The name of
the next dial parameter setting appears in the display.
7 Press the Select Function key to finish.
Customizing 59
60 Customizing
Fax Reports
Understanding Reports
Your PITNEY BOWES 1100 provides a variety of useful reports which help you understand your PITNEY BOWES
1100s current settings, programming and operations.
Message Confirmation Report (MCF)
This report provides information about your last single-location fax transmission or polling transmission. Information in this report includes:
■ The date of the communication.
■ The total amount of time your PITNEY BOWES 1100
spent Sending or Receiving (S, R-TIME).
■ The Location ID or telephone number of the fax machine
you were communicating with (DISTANT STATION ID).
■ The communication mode used.
■ The number of pages sent or received.
■ The result of the communicationsee the end of this
chapter for a list of result codes and their meanings.
■ Service codes.
■ If the fax was transmitted from memory (not directly from
the feeder), a portion of the first page prints after the
report (unless User Function 4, Image in MCF, is set to
OFFsee page 54).
Printing a Message Confirmation Report Manually
You can set your PITNEY BOWES 1100 to print a message confirmation report after every transmission (see page
53), but it may be more convenient to print a report only
when you want to.
After transmission, press the Copy key once (with no documents loaded) to see a report confirming your transmission
on your PITNEY BOWES 1100s display. To print the report, press the Copy key a second time.
This section describes the reports available. The printing
Reports section explains how to print them. At the end of
this chapter is an explanation of the terms used in the reports.
Faxing: Reports 61
Broadcast Entry Report
Each time you program a multiple-location transmission
(broadcast), your PITNEY BOWES 1100 gives you the
option of printing this report to confirm your entries. Information in this report includes:
■ The Location ID of the One Touch keys and Auto Dial
codes you have selected.
■ Telephone numbers you have manually entered using the
numeric keypad.
Printing Reports
The four reports described in this sectionActivity Report,
Broadcast Confirmation Report, Phone Directory, and
Configuration Reportare printed using the 6/Report
Print One Touch key.
To print a report:
1 Press the Select Function key.
2 Press the 6/Report Print One Touch key. The display will
show 1:ACTIVITY REPORT. If you want to print an
activity report, skip to step 4. .
3 Press the No4key repeatedly until the report you want to
print appears on the display.
Activity Report
The activity report provides a record of your PITNEY
BOWES 1100s communications. Information provided on
this report includes:
■ The total amount of time your PITNEY BOWES 1100
spent sending faxes and the total amount of time spent
receiving faxes.
■ The date, time and duration (S, R-TIME) of each transmis-
sion or reception.
■ The name or telephone number of the PITNEY BOWES
1100 you were communicating with (DISTANT STATION
ID). If you were sending a fax, the telephone number or
the Location ID is printed. If you were receiving a fax, the
remote fax machines Personal ID or its telephone number
is printed.
■ The communication mode used for each transmission or
reception.
■ The number of pages sent or received.
■ The result of each communication.
■ Service codes.
Note: This report does not contain the results of messages
which were received without errors.
4 Press the Yes3key. The report will begin printing.
62 Faxing: Reports
Broadcast Confirmation Report (MCF)
Use this report to confirm the results of a multiplelocation transmission (broadcast). Information provided on
this report includes:
■ The date and time at which the broadcast started.
■ The total amount of time used to complete the broadcast.
■ For each location, the Location ID, the number of pages
sent and the result of the communication.
Phone Directory
This report provides a complete listing of all of the telephone numbers programmed into your PITNEY BOWES
1100s One Touch keys, Auto Dial codes and groups. The
information includes:
■ The Location ID and main fax number for each One
Touch key and Auto Dial code.
■ The alternate number (OR) for each One Touch key.
■ The One Touch Parameter settings for each One Touch
key.
■ A listing of all of the One Touch keys and Auto Dial
codes included in each group.
Configuration Report
The configuration report provides a list of the current operational settings of your PITNEY BOWES 1100. The information includes:
■ The current settings of all your PITNEY BOWES 1100s
user functions (except for One Touch Parameter settings,
which appear in the telephone directory).
■ The Sender ID (ID=), TSI/CSI (TEL NO.), and call back
number currently programmed into your PITNEY
BOWES 1100.
■ Your PITNEY BOWES 1100s current dial parameter
settings.
Power Outage Report
If power is interrupted to your PITNEY BOWES 1100,
any documents stored in its memoryincoming faxes received into memory, outgoing faxes scanned for delayed
transmissionare erased. If this happens, your PITNEY
BOWES 1100 automatically prints a power outage report
to alert you. By recording the time of the disruption, this
report can help you identify and reconstruct any documents
that were lost.
Faxing: Reports 63
Codes Used in Reports
Result Codes
Result codes indicate the results of communications.
Code Description
BUSY The other machines line was busy or there was no answer.
CANCL
A message was erased after being held in memory for 10 days
COMP. A multiple-location transmission was completed.
COVER The cover was opened during the communication.
NO The transmission or reception failed.
OK The communication was completed successfully.
PUNIT This error code indicates a problem with the printing unit.
Contact servicepage 78.
R_JAM A paper jam occurred in your PITNEY BOWES 1100 while it was re
ceiving a fax, and it was unable to receive the entire message
in memory.
S_JAM A document jam occurred.
STOP
The Stop key was pressed, ending the communication session.
Communication Codes
Communication codes indicate the communication mode
used for a communication.
Code Description
.
B.C. Multiple-location transmission (broadcast).
CALLING A communication initiated by your PITNEY BOWES 1100.
CALLED A communication initiated by a remote fax machine.
64 Faxing: Reports
Problem Solving
Clearing a Document Jam
When a document jams while being faxed or scanned, your
PITNEY BOWES 1100 beeps and DOCUMENT JAM
appears in the display. If the jammed document looks as if
it is positioned straight in your feeder, press the Stop key to
try to feed the document the rest of the way through the
feeder. If this fails, follow the instructions below.
1 Grasp the control panel. Pull up and toward you until it
releases. Swing the control panel up and out of the way.
2 Pull out the jammed document.
3 Push the control panel back down until it locks.
Problem Solving 65
Clearing a Paper Jam
If your PITNEY BOWES 1100 displays PAPER JAM or
PAPER OUT/JAM when the paper tray still contains
paper, there may be one or more sheets of paper jammed in
the machine. If you are out of paper, follow the Loading
Paper instructions on page 19. To clear a paper jam, follow
the instructions below.
Notes:
■ If you experience paper jams often, the type of paper you are
using may be the problem. For best results, select paper developed specifically for photocopying or laser printing. Be sure to fan
the paper before loading it into your paper tray.
■ Make sure the 1'ST PAPER SIZE user function is set for the
size paper you are using.
1 Lift the top cover and swing it out of the way.
2 Pull the control panel upward and toward you until it
releases. Swing it up and out of the way.
3 Lift the image drum unit out and set it aside. Keep
it out of direct sunlight. Do not touch the green
surface of the drum.
66 Problem Solving
4 Pull out any paper you see jammed inside the machine.
5 Place the image drum unit back into your PITNEY
BOWES 1100. Make sure that the tabs on both sides of
the image drum are inserted correctly as shown below.
Then press down firmly on both ends of the image drum
until it snaps into place.
Warning: Never expose the image drum unit to light
for more than 5 minutes. Never expose the image drum unit to direct sunlight. Always hold the image drum unit by the ends. Never
touch the surface of the green drum inside the image drum unit.
6 Close the top cover. Make sure it is latched on both sides.
7 Close the control panel. Press down until it snaps into
place. Make sure it is latched on both sides.
Problem Solving 67
8 Pull the paper out of the paper tray. If any of the paper is
damaged, remove and replace it.
9 Reload the paper, print side down. Push it down gently
until it stops. Be sure to grasp the paper tightly so the
uppermost sheet of paper does not slip.
Printing a Cleaning Page
If you notice repeating marks or imperfections on your
printouts, first try printing a cleaning page before you
replace the image drum.
The cleaning page process
■ Removes residual impurities from printing surfaces.
■ Reduces problems such as repeating marks, blotching, and
shading.
To print a cleaning page
1 Make sure there are no messages in memory.
2 Press the User Function key.
3 Press the 10/Message Print from Memory key. The cleaning
page prints.
Replacing the Toner Cartridge
The number of pages you can print with one toner cartridge varies depending on the type of documents you usually receive or copy. The first toner cartridge installed in a
new image drum unit will have a decreased yield because
the image drum unit itself has to be filled.
If your PITNEY BOWES 1100 displays REPLACE
TONER CART., replace the toner cartridge with a new one
soon. Normally, you can print about 50 pages after the mes-
68 Problem Solving
sage displays before print quality problems appear. Keep in
mind that if you dont
replace the cartridge soon, there is a
risk that a fax will be unreadable when it prints using an
empty cartridge.
If the print density becomes low even before your
PITNEY BOWES 1100 displays REPLACE TONER
CART., gently wipe the lens surface of the LED array (see
Step 6). If the print density does not improve, replace the
toner cartridge. When your PITNEY BOWES 1100s display
shows CHANGE DRUM, replace the image drum unit.
Warning: Be careful when handling the toner cartridge. Do not
let toner spill on your clothing or other porous materials. Use cold
water to clean up spilled toner; hot water causes the stain to set.
Note: Do not unplug the PITNEY BOWES 1100 if there are received faxes or delayed transmission faxes in memory—these
documents are erased when power is disconnected.
1 Lift the top cover.
2 Pull the lever on the old toner cartridge all the way toward
you. Carefully lift the old toner cartridge out of the image
drum unit. Dispose of it in the plastic bag you received
with your new toner cartridge.
3 Remove the new toner cartridge from its package and
gently shake it from side to side to distribute the toner.
Then carefully peel the white plastic tape from the bottom
of the toner cartridge.
Problem Solving 69
4 With the ridged side facing up and the lever on your right,
insert the toner cartridge into the image drum unit. Slide the
left end of the cartridge in first, then lower the right end
into place.
6 Using the cleaning wipe provided with your new toner
cartridge, gently wipe back and forth across the full length
of the LED array. Let the array dry.
5 Once the toner cartridge is in place, push the lever all the
way toward the back of the PITNEY BOWES 1100 to
secure it and release the toner.
70 Problem Solving
7 Close the top cover.
The CHANGE DRUM Message
The CHANGE DRUM message is a warning that the
image drum cartridge in your PITNEY BOWES 1100 may
be approaching the end of its usable life. It appears when
the drum has used up approximately 90% of its life, based
on an internal calculation.
This message does not mean that you must replace the
image drum immediately, nor does it cause your PITNEY
BOWES 1100 to stop working. In most cases, your image
drum still has at least 10% of its productive life left. You
can continue to use the image drum as long as print quality
is acceptable; however, you should have a replacement
image drum and toner cartridge handy. Replace the drum
when print quality deteriorates below an accepatable level.
Replacing the Image Drum Cartridge
You need a new image drum if the faxes you receive are
light or have vertical streaks in them and you are not out of
toner, or if your PITNEY BOWES 1100 displays a
CHANGE DRUM message. Contact your dealer to order one.
Note: You must replace the toner cartridge when your replace
the image drum.
The life of an image drum depends on a number of factors,
including temperature and humidity, the type of paper you
use, and the number of pages per job.
Cautions:
■ Never expose the image drum unit to light for more than 5
minutes.
■ Never expose the image drum unit to direct sunlight.
■ Always hold the image drum unit by the ends.
■ Never touch the surface of the green drum inside the image
drum unit.
1 Lift the top cover and swing it out of the way.
2 Remove the old image drum unit (with its toner cartridge),
wrap it in the packaging materials from your new image
drum unit, and discard it.
Problem Solving 71
3 Insert the new image drum unit into your PITNEY
BOWES 1100.
Display Panel Messages
This section lists the status and error messages that may
appear on the PITNEY BOWES 1100s display panel, and
explains what they mean and how to correct any problem
they indicate.
Normal Display
02:13 [PC ]
4 Make sure that the tabs on both sides of the image drum
are inserted correctly as shown above. Then press down
firmly on both ends of the image drum until it snaps into
place.
5 Install a new toner cartridge. Follow Steps 3-7 in Replacing
the Toner Cartridge in this chapter.
6 Follow the instructions in the next section to reset the drum
counter.
Resetting the Drum Counter
1
Wait until the time, date and answering mode appear on the
display. Then press the Select Function key.
2 Press the 7/Counter Display One Touch key. The display
shows DRUM COUNT.
3 Press the Yes3key to clear the image drum unit counter.
4 Press the Select Function key to finish.
72 Problem Solving
Under normal operating conditions, the top line of the
display shows the time and the answering modeFAX,
TEL, PC, T/F or TAD.
Error Messages
PAPER OUT/JAM [PC ]
CONFIRM AND "STOP"
The paper tray is out of paper. Add more paper. If there is
paper in the tray, this message indicates that paper has
jammed feeding into the printer. Check the paper path and
remove any jammed papersee Clearing a Printing Paper
Jam at the beginning of this chapter (page 63).
If you run out of paper while printing a fax, the remainder
of the fax is stored in memory, and a MSG IN MEMORY
message appears. After reloading paper, press the Stop
button to print stored faxes.
PAPER JAM [PC ]
CHECK PAPER OR PATH
Paper is jammed feeding from the paper tray into the printer.
Check the paper path and remove any jammed papersee
Clearing a Paper Jam at the beginning of this chapter (page 66).
PAPER MIS-FEED [PC ]
CHECK PAPER OR PATH
Paper may be jammed inside the printing mechanism under the
image drum. Check the paper path and remove any jammed
papersee Clearing a Paper Jam at the beginning of this
chapter (page 66).
DOCUMENT JAM [PC ]
CONFIRM AND "STOP"
A document to be faxed or scanned has jammed in the
scanner. Follow Clearing a Document Jam procedures at the
beginning of this chapter (page 63).
02:13 [PC ]
COVER OPEN
The upper cover is not closed. Press down firmly on the cover
to make sure it is closed and latched.
CONFIRM PAPER SIZE
The paper in the PITNEY BOWES 1100 is not the size called
for by your application software. Check your software printing
settings and the paper in the paper tray.
02:13 [PC ]
REPLACE TONER CART.
Toner is running low in the toner cartridge. Replace the
cartridge as soon as possible. When you close the cover after
replacing the toner cartridge, the message clears.
COMMUN. ERROR
DOCUMENT MIS-FEED[PC ]
RELOAD DOCUMENT
A document to be faxed or scanned has not fed into the
scanner properly. Remove the document and reload it into the
document .
02:13 [PC ]
CHANGE DRUM SOON
The image drum is nearing the end of its projected life. Make
sure a new drum is available, and replace the drum when print
quality begins to deteriorate.
There is a problem communicating with a remote fax machine.
See page 75 for possible causes and solutions.
PRINTER ALARM 2 [PC]
REFER TO USER GUIDE
or
PRINTER ALARM 4 [PC]
REFER TO USER GUIDE
Problem Solving 73
Open and close the cover. If this does not clear these
messages, unplug your PITNEY BOWES 1100 and call for
servicesee Service and Support, page 78.
Important Note: When you unplug your PITNEY BOWES
1100, any received faxes or delayed transmission faxes in memory
are erased.
MEMORY OVERFLOW [FAX]
REFER TO USER GUIDE
If Sending a Document: Your document memory has
filled to capacity. Please press the Stop Key to eject any
remaining pages from the Document Feeder. Before
attempting to transmit your document again, consider doing
one of the following:
Bypass your document memory for this transmission by
directly sending from the feeder (refer to Customizing
Model 1100 Section on page 53).
If you prefer to send from memory, attempt to send only
a section of your document at a time. This will require
multiple transmissions.
Your PITNEY BOWES 1100 can have an optional 1
Megabyte Memory Card that will increase your document
memory capacity from 20 pages to 100 pages. Contact
your Pitney Bowes Sales Representatitive.
If Receiving a Document: If your Model 1100 runs out of
paper it will receive pages into memory. to print the pages
that have successfully been received to memory, simply
insert paper into the paper tray and press STOP. The
received documents will begin printing.
Reading the Print Counters
The print counters count the number of pages your
PITNEY BOWES 1100 has printed or scanned in its
lifetime. If you are experiencing a problem, a service person
may ask you to check these counters.
Tip: If your PITNEY BOWES 1100’s image drum unit has
reached the end of its life, you will also use this function to reset
the drum counter. Refer to “Replacing the Image Drum Unit” in this
chapter for more information.
1 Press the Select Function key.
2 Press the 7/Counter Display One Touch key.
The display shows your print unit counter.
3 Press the No4key. The display shows the
scanning unit counter.
4 Press the Select Function key to finish.
74 Problem Solving
Problem Checklist
Your PITNEY BOWES 1100 is a complex machine with
many features and functions. Many problems you
experience may be due to improper programming. If you are
experiencing a problem, read through the list of problems
and solutions before calling for service.
■ The display is blank. Check the power cord to make sure
that it is securely plugged into the PITNEY BOWES 1100
and into the wall outlet. Check your wall outlet to make sure
that it has power.
■ Nothing happens when you press the control panel
keys. Open and close the upper cover.
If that does not solve the problem, unplug the PITNEY
BOWES 1100, wait 10 seconds, then plug it in again. If you
do this, any messages in memory will be erased.
■ The display tells you to replace paper even though
there is paper in the paper tray. Make sure that the paper
is properly stacked in the tray. Then check for a paper jam
in the paper feed path.
■ Your documents jam in the scanner. Check the docu-
ment for wrinkles, tears or other damage. If it is damaged,
try making a copy of the document on a photocopier and
faxing or scanning the copy. Make sure there are no staples
or paper clips and that the paper is clean and dry. Make sure the
document is not wider than your PITNEY BOWES 1100 can
load.
■ Your PITNEY BOWES 1100 wont dial. Check the power
cord and wall outlet. Make sure that your telephone line (not
your external telephone or handset) is connected to the LINE
outlet on the back of your PITNEY BOWES 1100see page
18. If you have an external telephone connected, lift the
handset and check for a dial tone. If you do not hear one, there
may be a problem with your telephone line. If you do hear a
dial tone, your PITNEY BOWES 1100 may be using the wrong
dialing method (pulse or tone) for your area. If you hear
changing tones instead of dialing pulses and you know that
your area uses pulse dialing, refer to the MF(TONE)/
DP(PULSE) dial parameter setting on page 58.
■ The display shows a communication error. A
COMMUN. ERROR message indicates any of a number of
problems.
You may be trying to communicate with an incompatible fax
machine (your PITNEY BOWES 1100 can only communicate
with ITU-T Group 3 fax machines).
The remote machine may not be able to perform the function
that you want, such as polling or confidential messages.
The remote machine may also be out of paper or experiencing a paper jam.
Bad telephone line conditions can also cause communication
errors. Try sending the fax again and check to make sure you
are dialing the correct telephone number.
Problem Solving 75
If you have to dial a prefix number to get an outside line,
or if you are dialing internationally, you may need to enter a
pause (using the Pause One Touch key) after the dial prefix
or international dialing code to tell your machine to wait for
a dial tone.
If you have frequent problems communicating with a
particular remote fax machine, try programming the
number into one of your One Touch keys and then
changing the One Touch Parameters for that One Touch
key (see page 32).
Lastly, either your PITNEY BOWES 1100 or the remote
fax machine may need servicing. Try sending a fax to
another location to check your machine.
■ You sent a fax but the image the remote fax machine
received was very poor. If your document had a lot of
small type, complex illustrations, photos, or was very light
or very dark, try changing your resolution and contrast
settings (see Loading Documents, page 38). Copy the
document on your PITNEY BOWES 1100 to see how it
will transmit. The problem may be caused by telephone line
interference. Try sending the document again later.
■ You sent a fax but it was received completely blank.
Make sure that you have loaded your document face down.
■ You keep getting reports you do not want. Message
Confirmation Reports can be set to print automatically after
each single or multiple-location transmission; Error Reports
can be set to print after each failed transmission or
reception. Check your user function settings and turn off
the reports you do not want. See the chapters on Customizing PITNEY BOWES 1100 and Reports.
■ The image received on your machine was very poor.
Contact the person sending you the fax and ask them to
change their resolution and contrast settings. Ask the
person to make a copy of the document on their fax
machine to make sure it is working properly. Then ask
them to send the fax again. If you still have a problem, try
making a copy of a document on your machine to make
sure it is working properly. If blotches or recurring marks
appear, print a cleaning page.
■ You tried dialing with a One Touch key or an Auto
Dial code but nothing happened. Make sure that
something is programmed into the One Touch key or Auto
Dial code you are using. Check the fax number to make
sure it was entered correctly (see the Dial Directories
chapter). When you are dialing with an Auto Dial code, be
sure to press the Auto Dial key before you enter the code.
If your PITNEY BOWES 1100 has the Auto Start feature
turned off, you will have to press the Start key before
dialing will begin (see page 59).
■ Your machine does not answer the phone or receive
faxes. First check to see that the power cord is connected
to the AC outlet. Also check the reception mode you are
76 Problem Solving
using. Your PITNEY BOWES 1100 will not automatically
receive faxes in manual answering mode [TEL]. See Setting
the Answering Mode, page 20.
■ Your received documents are light or have vertical
streaks on them and you are not out of toner. Gently
wipe the lens surface of your PITNEY BOWES 1100s
LED array with a soft pad moistened with rubbing alcohol,
and then see if the machine works properly (refer to
Replacing the Toner Cartridge, page 67). If your PITNEY
BOWES 1100 still does not work properly, remove the
image drum unit (refer to Replacing the Image Drum
Unit, page 71), and tap the toner cartridge. If this does not
work, you may need to replace your image drum cartridge.
■ You set your PITNEY BOWES 1100 for delayed
transmission but it did not send. Check the display to
make sure that you have set the clock to the correct time.
See Setting the Date and Time, page 20.
■ Your machine disconnected before you could answer a
voice request. You must answer a voice request while the
warbling tone is sounding. When you hear the warbling
tone, press the Voice Request key after picking up your
handset.
■ Your PITNEY BOWES 1100 will not poll a remote fax
machine. Call the person at the remote fax machine and
make sure that they have loaded documents and set their fax
machine in polling transmission mode.
■ Your PITNEY BOWES 1100 is connected to a PBX
and you can not dial out. You must enter your access digit
to reach an outside line before the telephone number for
each number that you dial or program into your machine.
Also, your PITNEY BOWES 1100 must be programmed
for PBX operation before it will work. See Connecting to a
PBX, page 24.
■ You want to answer an external telephone but your
PITNEY BOWES 1100 always answers first. If you are
using an external telephone, change your PITNEY BOWES
1100s incoming ring response user function setting. See
page 55.
■ Your received faxes sometimes look distorted. If the
document received is wider or longer than the paper you
have loaded into your paper tray, your PITNEY BOWES
1100 automatically reduces either the width or the length of
the document to fit on your paper. This type of problem
could also be communication related.
■ You are constantly receiving unsolicited advertising on
your PITNEY BOWES 1100. Try using the closed
network function. See page 43.
■ Your PITNEY BOWES 1100 does not immediately
switch to TEL mode when you make or receive a voice
call. Try pressing the Stop key. Your PITNEY BOWES
1100 will return to standby mode so that you can converse.
This condition may happen infrequently due to telephone
line conditions, or the type of external telephone used. If
this problem happens often, call for service.
Problem Solving 77
Service and Support
This information is valid for the United States, Canada, and the
United Kingdom.
Pitney Bowes is firmly committed to the satisfaction of our
customers. If you have a problem that your customer documentation cannot solve, contact these sources for service or support:
The Customer Information System
For quick answer to commonly-asked questions, 1-800-243-5556.
The Pitney Bowes Diagnostic Center is available 24 hours a day,
7 days a week. The center can provide immediate assistance.
In Canada call, 1-800-668-9194 (English)
1-800-387-0185 (French)
In the U.K. call, 012794434431 (not toll free)
Pitney Bowes on the Internet
For the latest product information, visit the our web site:
http://www.PitneyBowes.com
Pitney Bowes Customer Service
Call 1-800-243-5556 (U.S.) to speak with a Pitney Bowes
Diagnostic Representative. Please be sure that you are calling
from a telephone close to your Pitney Bowes 1100, so you can
describe your problem accurately. Our Fax Diagnostic Engineers
are trained on all current Pitney Bowes products. They can
answer your questions regarding:
■ Installation of your Pitney Bowes 1100
■ Determination of Pitney Bowes 1100 issues that require
service
■ Availability and installation of drivers
Customer Service Representatives are not trained to provide
assistance with the use of commercial software packages.
Please consult your application's manual for availability of
their support.)
■ Consumer relations
78 Problem Solving
Purchasing Supplies
Before you order, have the correct part number and description of
the item.
■ Call 1-800-462-6797 (U.S.)
■ Call 1-800--263-4660 (Canada)
■ Call 012794434431 (U.K.)(not toll free)
Supplies
■ One Touch Sheet: Order Number 814-0
■ Image Drum: Order Number 814-1
■ Toner Cartridge Six Pack: Order Number 814-2.
■ Document Tray: Order Number 813-7
■ Paper Tray/Copy Stacker: Order Number 813-8
■ Document Stacker: Order Number 813-9
Problem Solving 79
80 Problem Solving
Specifications
Category Specifications
Printing
Print speed Up to 4 pages per minute
Print resolution 600 dpi class output i Windows
Method LED, toner based
Faxing
Modem speed 14.4 Kbps; automatic fallback
Transmission speed As fast as 6 seconds per page
(ITU-T Test Chart #1)
Scan resolution horizontal: 200 dpi
vertical: 100 dpi, 200 dpi, 400 dpi
Scan width 8.5" (21.5 cm)
One Touch/Auto Dials 10/45
Dialing groups 5 (up to 55 each)
Broadcast transmissions Up to 56 locations
Protocol ITU-T G3
Communications Half duplex
Coding scheme MH/MR/MMR with ITU-T ECM
Category Specifications
Copying
Copy speed Up to 4 copies per minute
Number of copies 50 maximum from single original
Automatic feeder Up to 20 originals
Document size letter, legal, A4, A5 size
Resolution Up to 300 dpi
Reduce/enlarge 25%200%
Scanning
Method Direct/contact sensor
Resolution Up to 200 X 400 dpi
Mode 2 level/dither
Scan length 5"14" (12.8 cm35.6 cm);
infinite is available
Gray scale 16 levels
Specifications 81
Category Specifications
Interface
Standard IEEE 1284 bi-directional parallel
PC requirements 486/33MHz or higher; Windows 3.1/3.11 or
Paper Handling
Universal tray 100 sheets maximum; letter, legal, A4
Manual feeder Letter, legal, A4, envelopes, labels, custom sizes
Memory
Printer standard 512K
Fax standard 256K (up to 20 fax send/receive pages*)
Fax option board 1 MB boardtotal fax memory 1.256MB
Environmental
Dimensions (W x D x H) 12.3" x 15.3" x 7.5"
Weight 16 lb 12 oz (7.6 kg) with image drum
Power 120 VAC ± 10%, 50/60 Hz ± 2%
(cable included)
Windows 95; 8MB RAM required; 20MB free
hard disk space minimum
1628 lb. (60.5105.5 g/m
1632 lb (60.5120.2 g/m2)
(up to 100 send/receive pages*)
*Based on ITU-T Test Chart #1
(31.1 cm x 38.7 cm x 19.0 cm),
excluding paper tray
or 220/240 VAC ± 10% , 50/60 Hz ±2%
2
)
82 Specifications
Index
Symbols
#/Group key: 9
*/Tone key 9
0/Unique key 9
1/Delayed TX key 10,46
10/Message Print From Memory key 11
1'ST PAPER SIZE: 56
2/Broadcast Feeder TX key 10,47
3/Confidential TX key 10
4/Relay Initiate TX key 10,49
5/Polling key 10,51
6/Report Print key 11,62
7/Counter Display key 11,74
8/Location Program key 11,31,33,34
9/User Program key 11,20,22,24,32,55,58,59
A
Activity report 62
Alarm 8
Alarm indicator 8
alternate number 10
Answering Machine
connecting 18
Answering machine 18,21
Answering mode 20-22
setting 22
Auto Dial key 8,33,35
Auto Dial numbers 33-34,76
Auto Rec key 7,22
Auto Receive mode [FAX] 21
AUTO START 59
B
Broadcast confirmation report 63
Broadcast entry report 62
Broadcast Feeder TX key 10
Broadcasting 48-50
BUSY TONE DETECT 58
C
Call Back Number 22
Chain dalling 33
Index 83
CHANGE DRUM 71,73
Cleaning page 11,68
Clock
setting 20
Closed network 43,54,77
Codes
communication 64
report 64
COMM ERROR 74
Communication codes 64
COMMUNICATION ERROR 74,75
Components 3
Computer
connecting to 18
Confidential fax 48
Confidential fax messages 11
Confidential TX key 10
Configuration report 63
CONFIRM PAPER SIZE 73
Contrast
transmit document 39
Control Panel 6,7
Copy 8,27
Copy key 8,27
Copy stacker 14
Counter Display key 11
Customer Service Representatives 78
D
Date
setting 20
Delayed TX key 10
Dial parameters 58-59
changing 59
DIAL PREFIX 59
DIAL TONE DETECT 58
Dialing
chain 33
One Touch 10
Display Panel 7
Display panel messages 72
Distinctive ring 55
setting 55-58
DOCUMENT JAM 73
Document jam
clearing 65
DOCUMENT MIS-FEED 73
Document Stacker 4,14
Document Tray 4,14
Documents
loading 38
preparing 37
Drum counter
resetting 11,72
84 Index
E
I
Echo Protection 32
ECM FUNCTION 57
End of Session tone 12
Error Tones 11
External Telephone
connecting 18
F
Fax
sending 39-40
sending, confidential 48
sending, delayed 45-47,77
sending, multiple locations 47-48
Fax Identification (Fax ID) 22-23
FAX mode 21
Faxable Facts 78
G
Groups 34
H
Handset 40
installing 17
Hook/V. Request key 7,40
Hyphen key 7
Image Drum Cartridge 5, 79
replacing 71-72
INCOMING RING 56
Internet 78
J
Jam
document 75
printing paper 66-68
JetSuite Software 2,19,22,28,29
K
Key Select Tone 11
L
Language
setting 23,56
LED array 70,77
LED Print Head 5
LINE jack 17
Location ID 31,33,34
Location Program key 11
Index 85
M
O
Manual Feed 25
Manual Receive mode [TEL] 21
MEM./FEEDER SW. 57
Memory
printing from 11
Memory reception 42
cancelling 42
Message Confirmation Report
user function settings 53
Message confirmation report 41,61
Message Print From Memory key 11
Messages
display panel 72
MF(TONE)/DP(PULSE) 58
Multiple locations
faxing 47-48
N
No4key 7
NO PAPER 72
Number
alternate 10
primary 10
Numeric keypad: 9
86 Index
Off-Hook Alarm tone 12
OKIFAX 2600 49
One Touch keypad 9
One Touch keys 35,76
location ID 31
programming 31
ONE TOUCH PARAM 57
Optical Character Recognition (OCR) 2,29
P
Paper
weight 19
PAPER OUT/JAM 66
PAPER JAM 66,73
PAPER MIS-FEED 73
Paper tray 14
Paper Tray/Copy Stacker 4,14
Pause key 9
PBX (Private Branch Exchange) 24,59,77
PBX LINE 59
PC Fax mode [PC] 21
PC mode 21
PC/FAX SWITCH 57
Phone Directory 63
Plus key 8
Polling 50,77
Polling key 10
Polling reception 11
Polling transmission 11
Power cord 19
Power failures 43
Power outage report 43,63
Primary number 10
Print counters 74
PRINTER ALARM 2 74
PRINTER ALARM 4 74
Printing 25
Printing paper jam
clearing 66-68
Private Branch Exchange (PBX) 24
R
Receiving Fax
in memory 42
manual 42
REDIAL INTERVAL 58
Redial key 8
REDIAL TRIES 58
Redialing 40
Reduction, automatic 19
REFER TO USER GUIDE 74
Relay broadcast report 49
Relay Broadcasting 48-50
Relay Initiate TX key 10
Relayed fax transmission 10
REMOTE DIAGNOSIS 57
REMOTE RECEIVE 57
REPLACE TONER CART 73
REPLACE TONER CART. 68
Report Print key 11
Reports 76
activity 62
broadcast confirmation 63
broadcast entry 62
codes 64
message confirmation 61
power outage 63
printing 62
Resolution
transmit document 39
RING RESPONSE 55,77
S
Scanning 29,37
Search key 7,10,40
Select Function key 8
Sender ID 22,54
Service and Support 78
Signal Tones 11
Space key 9
Index 87
Start 8
Start key 8
Stop 8
Stop key: 8
Supplies 79
T
T/F mode 21
T/F TIMER PROG. 55
TAD mode 18,21
TEL jack 17,18
TEL mode 21
Telephone Answering Device mode [TAD] 21
Telephone Line
connecting 17
Telephone/Fax mode [T/F] 21
Time
setting 20
Toner cartridge 5, 79
installing 15
replacing 68-70
Transmission
stopping 41
Transmit Resolution 76
Transmit Resolution/Yes 3key 7,39
TSI/CSI 22
TX MODE DEFAULT 54
Type of Original (contrast) 76
Type of Original/No4key 7, 39
U
User function settings 53-57
changing 58
User Program key 11
V
Voice Request 44,77
answering 44
initiating 44
Voice Request Tone 11
W
Windows 25
Y
Yes3key 7
88 Index
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