Pitco TB-SRTG Installation Manual

IMPORTANT FOR FUTURE REFERENCE

Please complete this information and retain this manual
for the life of the equipment:

Model #: ___________________________

Serial #: ___________________________

Date Purchased: ____________________

ENGLISH

Installation & Operation Manual

Model TB-SRTG

Floor Model Gas Rethermalizer

Model TB-SRTG-2 Shown

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CIRET IFED

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220-376, rev. 2 (06/19)

TO THE PURCHASER, OWNER AND STORE MANAGER

Please review these warnings prior to posting them in a prominent location for reference.

TO THE PURCHASER

Post in a prominent location the instructions to be followed
in the event that an operator smells gas. Obtain this
information from your local gas supplier.

WARNING

DO NOT store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.

WARNING

Improper installation, alteration, service or maintenance can
cause property damage, injury or death. Read the
installation, operating and maintenance instructions
thoroughly before installing or servicing this appliance.

WARNING

Installation, maintenance and repairs should be performed
by a Pitco Authorized Service and Parts (ASAP) company
technician or other qualified personnel. Installation,
maintenance or repairs by an unauthorized and unqualified
personnel will void the warranty.

WARNING

Installation and all connections must be made according to
national and local regulations and codes in force.

WARNING

During the warranty period if a customer elects to use a non­original part or modifies an original part purchased from
Pitco and/or its Authorized Service and Parts (ASAP)
companies, this warranty will be void. In addition, Pitco and
its affiliates will not be liable for any claims, damages or
expenses incurred by the customer which arises directly or
indirectly, in whole or in part, due to the installation of any
modified part and/or received from an unauthorized service
center.

WARNING

This appliance, when installed, must be electrically grounded
in accordance with local codes, or in the absence of local
codes, with the National Electrical Code, ANSI/NFPA 70, or
the Canadian Electrical Code, CSA C22.2, as applicable.

WARNING

Adequate means must be provided to LIMIT the movement or
this appliance without depending on the gas or electrical
cord connection. Single appliances equipped with legs must
be stabilized by installing anchor straps. All appliances
equipped with casters must be stabilized by installing
restraining chains.

WARNING

An appliance equipped with casters and a flexible gas line
must be connected to the gas supply with a quick disconnect
device. This quick disconnect must comply with ANSI Z24.41.

WARNING

DO NOT alter or remove structural material on the appliance
to accommodate placement under a ventilation hood.

WARNING

This appliance is intended for professional use only and
should be operated by fully trained and qualified personnel.

WARNING

If the appliance is equipped with a power cord and it is
damaged, it must be replaced by a Pitco Authorized Service
and Parts (ASAP) company technician, or a similarly
qualified person in order to avoid a hazard.

WARNING

The power supply must be disconnected before servicing,
maintaining or cleaning this appliance.

WARNING

The appliance is NOT jet stream approved. DO NOT clean
the appliance with a water jet.

DO NOT attempt to move this appliance or transfer hot
liquids from one container to another when the unit is at
operating temperature or filled with hot liquids. Serious
personal injury could result if skin comes in contact with the
hot surfaces or liquids.

DO NOT sit or stand on this appliance. The appliance’s front
panel, tank, splash back, tank cover, workshelf, drain board
is not a step. Serious injury could result from slipping,
falling or contact with hot liquids.

NEVER use the appliance as a step for cleaning or accessing
the ventilation hood. Serious injury could result from slips,
trips or from contacting hot liquids.

The water level should be maintained at the level line. DO
NOT turn the appliance on until the heat tubes are fully
covered with water at all times. Serious injury could result
from hot steam vapors off the heat tubes.

If overflow drain is not equipped or if overflow drain stop is
used, do not leave appliance unattended while filling with
water. Over filling the appliance can cause serious injuries
and damage the equipment.

Completely shut the appliance down when the water is being
drained from the appliance. This will prevent the appliance
from heating up during the draining and filling process.
Serious injury can occur.

This appliance is intended for indoor use only.

DO NOT operate appliance unless all panels and access
covers are attached correctly.

It is recommended that this appliance be inspected by a
qualified service technician for proper performance and
operation on a yearly basis.

There is an open flame inside this appliance. The unit may
get hot enough to set nearby materials on fire. Keep the area
around the appliance free from combustibles.

DO NOT supply the appliance with a gas that is not indicated
on the data plate. If you need to convert the appliance to
another type of fuel, contact your dealer.

DO NOT use an open flame to check for gas leaks!

If gas flow to appliance is interrupted, or pilots extinguish,
wait 5 minutes before attempting to relight the pilot to allow
any residual gas in appliance to dissipate.

Ensure that the appliance can get enough air to keep the
flame burning correctly. If the flame is starved for air, it can
give off a dangerous carbon monoxide gas. Carbon
monoxide is a clear odorless gas that can cause suffocation.

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

WARNING

ii L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer TABLE OF CONTENTS

1. INSTALLATION ...................................................................................... 1

1.1. CHECKING YOUR NEW APPLIANCE .......................................................................................... 1

1.2. INSTALLATION

1.3. LEG/CASTER

1.4. PLUMBING

CLEARANCES ................................................................................................... 2

INSTALLATION AND LEVELING .......................................................................... 2

CONNECTIONS ......................................................................................................... 3

1.4.1. WATER INLET CONNECTIONS ............................................................................................. 3

1.4.2. DRAIN CONNECTIONS .......................................................................................................... 3

1.5. GAS

CONNECTION ....................................................................................................................... 4

1.5.1. QUICK DISCONNECT CONNECTION ................................................................................... 4

1.5.2. FUEL SUPPLY LINE LEAK AND PRESSURE TESTING ...................................................... 4

1.5.3. CE GAS TABLE....................................................................................................................... 5

1.6. ELECTRICAL

1.7. VENTILATION

CONNECTIONS ..................................................................................................... 7

AND FIRE SAFETY SYSTEMS ............................................................................. 8

1.8. INSPECTION .................................................................................................................................. 9

1.9. INITIAL

ADJUSTMENTS ............................................................................................................. 10

1.9.1. FILLING THE APPLIANCE ................................................................................................... 10

1.9.2. LIGHTING INSTRUCTIONS ................................................................................................. 10

1.9.3. PILOT FLAME ADJUSTMENT .............................................................................................. 11

1.9.4. MAIN BURNER SYSTEM ADJUSTMENT ............................................................................ 12

1.10. INITIAL

CLEANING...................................................................................................................... 13

2. OPERATION ......................................................................................... 14

2.1. OPERATIONAL FEATURES ....................................................................................................... 14

2.2. FILLING

2.2.1. FILLING THE COOKER TANK ............................................................................................. 16

2.2.2. FILLING THE COOKER TANK WITHOUT THE AUTOMATIC LEVEL SYSTEM ................. 16

2.3. APPLIANCE

2.4. TEMPERATURE

2.4.1. PROGRAMMING SET TEMPERATURE .............................................................................. 17

THE APPLIANCE .......................................................................................................... 16

START UP .............................................................................................................. 17

CONTROL PROGRAMMING .......................................................................... 17

iii

TABLE OF CONTENTS

2.4.2. ADDITIONAL CONTROLLER FUNCTIONS ......................................................................... 17

2.5. COOKING ..................................................................................................................................... 18

2.5.1. COOKING TIPS ..................................................................................................................... 18

2.6. APPLIANCE

2.6.1. STANDBY MODE .................................................................................................................. 18

2.6.2. COMPLETE SHUTDOWN .................................................................................................... 18

SHUTDOWN ........................................................................................................... 18

3. PREVENTATIVE MAINTENANCE ....................................................... 19

3.1. DAILY PREVENTATIVE MAINTENANCE ................................................................................... 19

3.1.1. APPLIANCE INSPECTION ................................................................................................... 19

3.1.2. CLEANING THE COOK TANK .............................................................................................. 19

3.1.3. CLEANING THE CABINET ................................................................................................... 19

3.2. MONTHLY

3.2.1. DELIMING ............................................................................................................................. 20

3.3. ANNUAL/PERIODIC

3.3.1. TEMPERATURE PROBE & HIGH LIMIT PROBE SENSORS ............................................. 20

3.3.2. CONTROLLER ...................................................................................................................... 20

PREVENTATIVE MAINTENANCE ............................................................................ 19

PREVENTATIVE MAINTENANCE AND INSPECTION ............................ 20

3.3.3. CONTROL PANEL & ELECTRICAL COMPONENTS .......................................................... 20

3.3.4. TANK ..................................................................................................................................... 20

3.3.5. DRAIN SYSTEM.................................................................................................................... 20

3.3.6. GAS COMBUSTION SYSTEM .............................................................................................. 20

3.4. VENTILATION

HOOD .................................................................................................................. 21

4. TROUBLESHOOTING ......................................................................... 22

4.1. POWER FAILURE ........................................................................................................................ 22

4.2. HIGH

4.3. DRAIN

4.4. TROUBLESHOOTING

4.5. OPTIONALCONTROLLER

TEMPERATURE LIMIT ...................................................................................................... 22

VALVE INTERLOCK ........................................................................................................ 22

CHART .................................................................................................... 23

WARNING DISPLAYS ..................................................................... 23

iv L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

1. INSTALLATION

1.1. CHECKING YOUR NEW APPLIANCE

Your new Pitco appliance has been carefully packed
into one crate. Every effort has been made to ensure
that it is delivered to you in perfect condition. As you
unpack your new appliance, inspect each of the
pieces for damage. If something is damaged, DO
NOT sign the bill of lading. Contact the shipper
immediately; the shipper is only responsible for 15
days after delivery. Check the packing list enclosed
with your appliance to ensure that you have received
all the parts to the appliance. If you are missing any
parts, contact the dealer from whom the appliance
was purchased. As you unpack the appliance and its
accessories be careful to keep the weight of the
appliance evenly distributed. Refer to the table below
to identify which accessories should be included with
your appliance.

Locate your Pitco model number and serial number
on the inner door of the appliance and the find the

# Description TB-SRTG
1 Cleaning brush Standard
2 Tube Rack Optional
3 8 Product Vertical Food Rack Optional
4 8 Product Rack Optional
5 6 Product Food Rack Optional
6 Wide Product Suitcase Optional
7 Narrow Product Suitcase Optional
8 Tall Wide Product Suitcase Optional

9 Tall Narrow Product Suitcase Optional
10 Wide basket Optional
11 Narrow Basket Optional
12 8 Product basket Optional
13 Gas Quick Disconnect & lanyard Optional
14 Water Quick Disconnect & Lanyard Optional
15 1/3 Pan Rails Optional
16 Combo 12 Product/Tube Rack *Standard

date purchased. Write this information on the front
cover of this manual for future reference.

If you have completed the above steps that are applicable to the appliance you purchased, the
appliance is now ready to be installed. Although it may be possible for you to install and set up your
new appliance, it is STRONGLY recommended that you have this done by qualified professionals. A
qualified professional will ensure that the installation is safe and meets local building and fire codes.

DO NOT sit or stand on this appliance. The appliance’s front panel, tank, splash back, tank
cover, workshelf, drain board is not a step. Serious injury could result from slipping, falling
or contact with hot liquids.

WARNING

Accessories

L20-376, rev. 1 (08/18) 1

INSTALLATION

q

1.2. INSTALLATION CLEARANCES

The clearances shown below are for combustible and non-combustible installations and will allow for
safe and proper operation of your appliance.

Combustible Construction Non Combustible Construction
Inches (centimeters) Inches (centimeters)

Back 6.0" (15.24cm) 0.0" (0.0cm)

In addition to the above clearances there must also be at least 16 inches (40.64cm) of aisle space in
front of the unit.

DO NOT obstruct the flow of ventilation, or air openings
around the appliance. Adequate clearance around the
appliance is necessary for servicing and proper
component ventilation. Ensure that you meet the
minimum clearance requirements specified in this manual.

To prevent equipment damage and/or personal injury, do
not tilt the appliance onto any two of its casters or legs, or
pull the appliance by the splash back.

1.3. LEG/CASTER INSTALLATION AND LEVELING

When you receive your appliance it is completely assembled with the possible exception of the legs
(or casters). This appliance must be installed with legs or casters; it cannot be curb mounted. Curb
mounting will seriously inhibit this appliance’s ability to effect proper component ventilation. The
legs/casters must be installed before connecting the appliance to the gas supply. The legs provide
the necessary height to meet sanitation requirements and assure adequate air supply to the
combustion system. Use the following procedure.

Required tools: 7/16 “ wrench and socket and a large pair of water pump pliers.

DO NOT install legs or casters, or perform
leveling procedure when appliance is in operation
or full of hot li

Sides 6.0" (15.24cm) 0.0" (0.0cm)
Floor 6.0" (15.24cm) 6.0" (15.24cm)

WARNING

CAUTION

1. Lay the appliance on its back, being careful not to damage the splash back by pulling on it.
Protect the outside of the appliance with cardboard or a drop cloth when laying it down.

2. Attach each leg/caster with the hex head screws and nuts supplied. Each leg/caster requires
four ¼-20 x 5/8” hex head screws and nuts. Insure that all screws are tight.

3. Mount the screws from the inside of the appliance with the nut on the outside (bottom) of the
appliance. The nuts have lock washers attached to them, therefore it is not necessary to use
separate lock washers.

WARNING

uids. Serious injury could result.

4. When all four legs/casters are securely
mounted, stand the unit up, being careful not
to put too much weight on any one leg. Adjust
the height and level the appliance by adjusting
the leveling devices (B) with water pump pliers.
On casters, loosen 2 screws (A) before
leveling, make your height adjustments, then
retighten.

WARNING
DO NOT install this appliance next
to a deep fat fryer. A splash over of
water into the hot oil may cause a
flash fire.

This appliance must be installed
with the legs or casters provided by
the manufacturer.

WARNING

2 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

1.4. PLUMBING CONNECTIONS

The plumbing installation should be done by a licensed plumber and must comply with local and
national codes.

1.4.1. WATER INLET CONNECTIONS
If a faucet or water fill option is equipped on your appliance connections to a potable water supply
will be required. If a single water connection is required it is recommended that the appliance is
connected to hot water supply. This will greatly decrease the time it takes for the appliance to
reach operating temperature. Prior to installation, a water treatment specialist should inspect the
water supply. Water hardness should contain no more then 2.0 grains/gallon. The pH level
should be between 6.5 and 8.0. These conditions can be obtained with the use of a properly
maintained water softener. The incoming water pressure should be between 20 psi (1.38 bars) to
60 psi (4.14 bars). For higher water pressures, a high-pressure regulator must be installed to
inlet plumbing to avoid damage caused by water hammer. The maximum allowable incoming
water temperature is 180°F (82°C). Have your water tested and record the measured values
below.

Measured Range OK
Temperature 180°F (82°C) Max.
Hardness 2.0 Grains/Gal. Max.
pH 6.5 to 8.0
Pressure 20 psi to 60 psi

1.4.2. DRAIN CONNECTIONS
Each tank has a drain that can be inserted into a drainage system. Each tank also has an
overflow line. The overflow connection is after the drain valve to provide an unobstructed
overflow path. The drain and overflow line for each tank is connected together to form a common
drain line. Drain connections for this appliance will be either 1” female NPT or 1” male NPT.

Do NOT install a floor drain directly under the cabinet of the appliance.
Steam from a floor drain can limit the life of internal components.

SRTG SRTG-2

Water Quality Checklist

WARNING

1) ½” Male NPT Water Inlet

2) ¾” Male NPT Gas Connection

3) 1” OD Drain Outlet

WARNING
When water is at a high
temperature and high
pressure, excessive
splashing of hot water
may occur that could
result in injury.

L20-376, rev. 1 (08/18) 3

INSTALLATION

y

1.5. GAS CONNECTION

Your appliance will give you peak performance when the gas supply line is of sufficient size to provide
the correct gas flow. The gas line must be installed to meet the local building codes or National Fuel
Gas Code ANS Z223.1 and NFPA 54 (latest editions). In Canada, install the appliance in accordance
with CSA B149.1 or .2 and local codes. Gas line sizing requirements can be determined by a qualified
installation professional, your local gas company or by referring to the National Gas Fuel Code,
Appendix C, Table C-4 (for natural gas) and Table C-16 (for propane). The gas line needs to be large
enough to supply the necessary amount of fuel to all appliances without losing pressure to any
appliance. A properly sized and installed gas line will deliver a supply pressure between 7.0” W.C.
(17.4mbars, 1.74kPa) and 10.0”W.C. (24.9mbars, 2.49kPa) natural gas or between 11.0”W.C.
(27.4mbars, 2.74kPa) and 13.0” W.C. (32.4mbars, 3.25kPa) propane to all appliances connected to
the supply line, operating simultaneously at full demand. The pressure at the gas valve shall not
exceed ½ PSI.

Each appliance is equipped to operate on one certain fuel type. The type of fuel with which the
appliance is intended to operate is stamped on the data plate, which is attached to the inside of the
door.

NEVER supply the appliance with a gas other than the one that is indicated on the data
plate. Using the incorrect gas type will cause improper operation and could result in serious
injury or death. If you need to convert the appliance to another type of fuel, contact the
dealer

NEVER use an adapter to make a smaller gas supply line fit the appliance connection. This
may not allow proper gas flow for optimum burner operation, resulting in poor performance
and improper operation.

1.5.1. QUICK DISCONNECT CONNECTION
Gas appliances equipped with casters must be installed with connectors that comply with the
Standard for Movable Gas Appliances, ANSI Z21.69 • CSA 6.16 latest edition. This connection
should include a quick disconnect device that complies with the Standard for Quick Disconnect
Devices for Use With Gas Fuel, ANSI Z21.41 • CSA 6.9 latest edition. When installing a quick
disconnect you must also install adequate means for limiting the movement of the appliance
without depending on the connector and quick-disconnect device or it’s associated piping to limit
the movement of the appliance. The restraining device should be attached to the appliance on the
back panel.

1.5.2. FUEL SUPPLY LINE LEAK AND PRESSURE TESTING
The fuel supply system must be tested before the appliance is used. If the fuel line is going to be
tested at a pressure greater than ½ PISG (3.45 kPa), insure that that appliance is disconnected
from the fuel line. If the fuel line is to be tested at a pressure equal to or less than ½ PSIG (3.45
kPa), the appliance can be connected during the test, but the unit’s gas valve must be shut. Test
all gas line connections for leaks with a solution of soap and water when pressure is applied.

ou purchased it from.

WARNING

NOTICE

4 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

(

)

1.5.3. CE GAS TABLE
Refer to the following table for gas specifications for the country of use. If the country of use is
NOT listed, refer to the information stamped on the data plate.

Country

AT

BE

BG

CH

CY

CZ

DE

DK

EE

ES

FI

FR

GB

GR

HU

Continued on next page……

Gas

Category

Appliance

G20 I2H
G31 I3P 14.7 50 25.4 #53 LP16 YES 0.6

G20/G25 I2E+

G31 I3P 14.7 37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6

N/A N/A
G31 I3P 14.7 50 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6

G20/G25 I2ELL

G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A

G20/G25 I2Esi

G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H

G25.1 I2S 14.4 25 10 #36 N22/MF28 YES 1.8

G31 I3P 14.7 50 25.4 #53 LP16 YES 0.6

Input

Gross

16

16

16

16

16

16

16

16

16

16

16

16

16

16

16

kW

(kW)

Input Net

14.4 20 10 #42 N22 YES 1.5

14.4 20/25 10 #42/2.58 mm N22 NO 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

N/A N/A N/A N/A N/A N/A N/A

14.4 20 10 #42 N22 YES 1.5

14.4 20/25 10 #42/2.58 mm N22/MF28 YES 1.5/1.8

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20/25 10 #42/2.58 mm N22/MF28 YES 1.5/1.8

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

(mbar)

Supply

Pressure

(mbar)

Burner

Pressure

Orifice

Burner

Pilot

Orifice

Governor

Nom rate

(M3/HR)

L20-376, rev. 1 (08/18) 5

INSTALLATION

A

CE Gas table Continued

Country

IE

IS

IT

LT

LU

LV

MT

NL

NO

PL

PT

RO

SE

SI

TR

Gas

Category

Appliance

G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H
G31 I3P 14.7 37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2E
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A

N/

N/A
G31 I3P 14.7 50 25.4 #53 LP16 YES 0.6
G25 I2L
G31 I3P 14.7 50 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H
G31 I3P 14.7 37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6
G20 I2H

N/A N/A N/A N/A N/A N/A N/A N/A N/A
G20 I2H
G31 I3P 14.7 37 25.4 #53 LP16 YES 0.6
G20 I2H
G31 I3P 14.7 50/37 25.4 #53 LP16 YES 0.6

Input

Gross

16

16

16

16

16

16

16

16

16

16

16

16

16

16

16

(kW)

(kW)

Input Net

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

N/A N/A N/A N/A N/A N/A N/A

14.4 25 10 2.58 mm N22/MF28 YES 1.8

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

14.4 20 10 #42 N22 YES 1.5

(mbar)

Supply

Pressure

(mbar)

Burner

Pressure

Orifice

Burner

Pilot

Orifice

Governor

Nom rate

(M3/HR)

6 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

,

1.6. ELECTRICAL CONNECTIONS

It is advised that this power supply be plugged into a wall receptacle that is controlled by the
ventilation control. This will prevent the appliance from being operated without the ventilator on. If
your appliance requires an electrical connection, the power requirements are listed below.

Input Voltage 120 VAC, 50/60 Hz 220, 230 or 240 VAC 50/60 Hz
Current per unit 1.0 Amp 0.5 Amps

North America International

Connecting the appliance to the wrong power supply may damage the appliance and void
the warranty.

CAUTION

WARNING

This appliance must be connected to a power supply having the same voltage and phase as
specified on the data plate located on the inside of the appliance door.

WARNING

DO NOT attempt to connect the appliance to an electrical supply other then that indicated
on the data plate. Electrical connection should be performed by qualified personnel.

The electrical connection used by this appliance must comply with local codes. If there are
no local codes that apply, refer to the National Electrical Code (NEC), ANSI/NFPA 70 for
installation in the US. In Canada, refer to CSA Standard C22.2 and local codes. In all other
cases

refer to local and national codes and regulations.

The appliance must be grounded in accordance with local code; if there is no local code,
comply with the NEC and ANSI/NFPA No. 70 latest edition (for US and Canadian
installations). In all other cases, refer to local and national codes and regulations. To
comply with European requirements, European models are equipped with an equalization­bonding clamp. An equalization bonding lead must be connected to this clamp to provide
sufficient protection against potential difference. This clamp, located on the rear of the
appliance is marked with the following universal symbol.

WARNING

WARNING

WARNING
A country approved all pole circuit breaker with a minimum open contact gap of 3mm must
be used for proper installation. (CE countries)

This equipment must be installed so that the plug is accessible unless other means for
disconnection from the power supply (e.g. a circuit breaker) is provided.

WARNING

WARNING
If this appliance is permanently connected to fixed wiring, it must be connected by means
of copper wires having a temperature rating of not less then 167°F (75°C).

WARNING
All copper wiring for this appliance must be made in accordance with the wiring diagram(s)
located on the appliance.

L20-376, rev. 1 (08/18) 7

INSTALLATION

plug;

WARNING
If your appliance is uses line current, it is equipped with an oil proof, electrical supply cord
with a three-prong safety plug. This is to protect operators from electrical shock hazard in the
event of an equipment malfunction. DO NOT cut or remove the grounding (third) prong from
this

1.7. VENTILATION AND FIRE SAFETY SYSTEMS

Your new appliance must have proper ventilation to function safely and properly. Exhaust gas
temperatures can reach as high as 1100 °F (593 °C). Therefore, it is very important to install a fire
safety system. Your ventilation system should be designed to allow for easy cleaning. Frequent
cleaning and proper maintenance of the ventilation system and the appliance will reduce the chances
of fire. Ventilation and fire safety systems must comply to local and national codes. Refer to ANSI

83.11 for a list of reference documents that will provide guidance on ventilation and fire safety
systems. For installations in U.S. and Canada, additional information can be obtained from CSA
International, 8501 East Pleasant Valley Road, Cleveland, OH, 44131 or visit their website at
www.csa-international.org.

It is essential that the appliance be operated only when adequate ventilation is provided. Your
ventilation hood should be properly maintained. A qualified installation professional should ensure that
the hood is operating properly in conjunction with the appliance. Inadequate ventilation may not
properly evacuate appliance all emissions. Excessive or unbalanced ventilation may cause drafts,
which could interfere with proper operation of the pilot and burners. Leave at least 18 inches
(45.72cm) of open space between the flue of the appliance and the intake of the exhaust hood.

Ensure that your ventilation system does not cause a down draft at the appliance’s flue
opening. A down draft will not allow the appliance to exhaust properly and will cause
overheating, which may cause permanent damage. Damage caused by down drafts will not
be covered by the warranty. NEVER allow anything to obstruct the flow of combustibles or
ventilation exiting the appliance. NEVER place anything on top of the flue area, or block the
flue in any way. Never place a hood grease condensing drip pan over the flue opening.

NEVER connect the ventilation blower or hood directly to the flue of this appliance. The
resulting increased flow of air through the combustion system will cause improper
operation, poor temperature recovery, poor ignition and could extinguish the pilot.

it should be plugged into a properly grounded three-prong receptacle.

WARNING

WARNING

8 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

1.8. INSPECTION

Before you begin filling and adjusting the appliance, perform the following visual checks:

 After the appliance is in its permanent location, check the levelness. Any additional leveling that

is necessary can be performed as previously described.

 Ensure that the probe, and high temperature limit is in place and secure. Check the high limit

bulb mounting screws to ensure that they are tight.

 Review the installation portion of this manual and ensure that all steps have been followed and

executed properly.

1) Probe

2) High Temperature Limit

L20-376, rev. 1 (08/18) 9

INSTALLATION

1.9. INITIAL ADJUSTMENTS

After your appliance has been properly installed as described in the installation section of this
manual, it will need to be adjusted to ensure that it will perform as designed. A qualified person must
perform these adjustments.

To perform these adjustments the following tools will be needed:

• Manometer • Digital Thermometer (Temperature Probe) • DC Microammeter

1.9.1. FILLING THE APPLIANCE
Refer to the following procedure to fill the cook
tank prior to operation.

1. Ensure that the drain valve is closed. The
drain valve is a Push/Pull system, Pull Out
to open the drain, and Push all the way in to
close the drain.

2. This appliance is equipped with an automatic
water level maintaining system. To fill the
tank with water, turn the unit’s ON/OFF
switch to the ON position. This will cause
the tank to fill with water. The tank will
continue to fill until the water level reaches
the level sensors.

WARNING

Water must completely cover the heat tubes at all times while appliance is on.

CAUTION

This appliance is not designed for cooking with oil. Fill with potable water only.

WARNING
During operation there is an open flame inside this appliance. The unit may get hot enough to
set near by materials on fire. Keep the area around the appliance free from combustibles.

1.9.2. LIGHTING INSTRUCTIONS
There is nothing to manually light on the electronic ignition system. Pilot ignition is performed and
controlled by the electronic ignition system. Refer to the following instructions to light the
appliance.

1. Open the gas supply valves to the appliance.

2. Turn the gas valve knob to the ON position.

3. If the appliance is equipped with a I/0 (ON/OFF) switch, turn it to
the I (ON) position.

4. If the appliance is equipped with a controller is may need to be turned on. Refer to the
operator’s manual for your appliance’s specific control type to determine how to do this.

5. When the water reaches the correct operating level, the main burners will light and be
controlled by the thermostat.

Push Ball Handle In

To Close The Drain

ON

OFF

10 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

1.9.3. PILOT FLAME ADJUSTMENT
Perform this procedure with the pilot lit.

1. Connect the DC microammeter between the flame sensor
terminal and the flame sensor lead. Observe proper polarity: if
the meter needle goes below 0, reverse the leads. The current
reading must be 1.0 A or greater, (0.15 A or greater for CE units).

2. Adjust the current reading to the required level by adjusting the pilot flame. Remove the pilot
adjustment screw cap screw to expose the pilot adjustment screw. Turning the pilot
adjustment screw clockwise will decrease the size of the pilot flame and flame sense current.
Turning the pilot adjustment screw counterclockwise will increase the pilot flame size and the
flame sense current.

3. Rotate the screw in the direction needed to achieve a reading of 1.0 A or greater, (0.15 A
or greater for CE units).

Note: Allow 3 to 5 minutes between flame adjustments to allow the reading to stabilize.

4. Once the pilot flame has been adjusted properly, replace the pilot adjustment screw cap
screw and remove the microammeter.

A) Burner Pressure Tap
B) Pilot Adjustment Screw Cap
C) ON/OFF Knob
D) Burner Pressure Adjustment Screw Cap
E) Inlet Pressure Tap

ON

OFF

Note: This procedure
requires the use of a
DC microammeter.

L20-376, rev. 1 (08/18) 11

INSTALLATION

1.9.4. MAIN BURNER SYSTEM ADJUSTMENT

For the main burners to operate the gas supply valve must be open and the thermostat must be
turned on. The main power switch must be on. The main burners receive gas from the main gas
supply through the thermostatically controlled valve. When the water temperature drops below
the preset temperature the gas control valve opens.

The main burners must be adjusted to deliver optimum flame. Refer to the following procedure to
adjust the main burners.

1. Ensure that the main gas valve is shut off, remove the manifold pressure tap plug and
connect an accurate pressure gauge (range of 0-16 “W.C. (39.85mbar, 3.98kPa) in 0.1”
(.25mbar, .02kPa) increments) or manometer.

2. Turn on this and all appliances connected to the gas supply line and light their main burners.
The pressure reading of the installed pressure gauge should not drop from the required
installation pressure. Any loss of pressure indicates inadequate supply line installation,
which will cause poor performance of all appliances during peak usage.

3. The installed pressure gauge should be the same, ±0.1” W.C. (.25mbar, .02kPa), as that
marked on the data plate on the inside door of the appliance. If the pressure is correct, go to
step 6, if it is not, adjust the pressure as outlined in step 4.

4. To adjust the pressure, remove the regulator adjustment screw cap and, with a flat head
screwdriver, adjust the regulator screw until the proper burner pressure is reached. Turning
the screw clockwise will increase the burner pressure. Turning the screw counterclockwise
will decrease the burner pressure.

5. When the pressure is correct, replace the regulator adjustment screw cover.

6. Turn off the ALL appliances, shut the main gas valve to your Pitco appliance and remove the

pressure gauge. Apply pipe joint compound to the manifold pressure tap plug and reinstall it.

12 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer INSTALLATION

CAUTION

Be careful not to disturb the probe and high temperature

1.10. INITIAL CLEANING

When your appliance is shipped, many of its parts are covered with a thin coat of oil for protection.
Before the appliance is ready for cooking it must be cleaned. This will remove the oil coating and any
foreign matter that may have accumulated during storage and shipment. Refer to the following
procedure to clean the appliance.

Wear protective gloves and clothing when cleaning and draining the appliance and
when disposing of water. The water is extremely hot and can cause severe injuries.

DO NOT leave the appliance unattended during cleaning. Never let the water level
go below the heat tubes.

1. Read the “operation” section of this manual prior to filling or operating the appliance.

2. The following steps should be followed using a grease dissolving commercial cleaner.

limit during operation and cleaning of this appliance.

WARNING

CAUTION

WARNING
Use a commercial grade cleaner formulated to effectively clean and sanitize food
contact surfaces. Read the directions and precautionary statements before use.
Particular attention must be paid to the concentration of cleaner and the length of
time the cleaner remains on the food contact surfaces.

3. Following the manufacturer’s directions, clean the tank interior and all other food contact
surfaces.

4. When cleaning is complete, rinse the inside of the tank thoroughly with cool water. Continue to
rinse the tank until the cleaner has been completely and thoroughly rinsed from the tank.

5. Using a clean dry cloth, wipe out all of the water.

L20-376, rev. 1 (08/18) 13

OPERATION

2. OPERATION

An operator’s manual for your appliance’s specific control type should be included with this manual.
Refer to that manual prior to operating this appliance.

2.1. OPERATIONAL FEATURES

The diagram below outlines some of the key operational components of your appliance. Refer to the
following sections of this manual to learn more about these features.

14 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer OPERATION

1. Cook Tank

2. Controller (Not on all Models)

Controls the water temperature inside the cook tank.
Optional timers are located on the controller (if equipped).
If the controller has an ON/OFF button, it will be used to turn ON the controller as well as other
features on the appliance.

3. Door (Shown Open)

Provides access to the drain valve handle, high temperature reset button and gas valve, pilot,
burners and shutoff valves.

4. Drain Valve Handle (Pull Out to Open, Push In To Close)

Opens the drain valve so water can be drained from the cook tank.
The drain valve interlock feature will stop the appliance from heating if the drain valve is opened.

5. Drain Outlet

Water exits the cook tank through the drain outlet when draining or overflowing, also see page 3.

6. Overflow Line (Located in The Rear of the Appliance)

When the cook tank water level reaches the overflow, water will flow unobstructed through the
overflow line and eventually exit the appliance through the drain outlet.

7. High Temperature Reset Button

This button may need to be pressed in the event that the high temperature limit has tripped.

8. Tank Cover (shown in UP position)

Keeps heat inside and debris outside of the cook tank.

9. Tank Cover Latch (shown with Cover in the Down position)

Holds the tank cover in the up position when adding or removing product from the cook tank.

10. ON/OFF Switch

Turns the appliance ON and OFF. Some controllers require that they are turned ON by another
button after the ON/OFF switch is in the ON position.

11. Fill Bypass Switch

When this switch is held down the cook tank will fill with water regardless of the water level.

12. Main Water Shutoff Valve

Shuts off the water supply to all tanks inside the cabinet.

13. Gas Valve

Controls the flow of gas to the pilot and burners.

14. Pilot

The pilot lights the burners when the water in the cook tank requires more heat.

15. Burners

Heats the water inside the cook tank.

16. Solenoid Water Valve

Turns the supply of water to the tank ON and OFF.
This valve is controller by the water level sensors inside the tank.
Valve can also be controlled by the fill bypass switch.

L20-376, rev. 1 (08/18) 15

OPERATION

2.2. FILLING THE APPLIANCE

2.2.1. FILLING THE COOKER TANK

It is recommended that the cooker tank is filled with hot water. This will greatly decrease the time
it takes for the appliance to reach operating temperature. Refer to the following procedure to fill
the cook tank prior to operation.

CAUTION

This appliance is not designed for cooking with oil. Fill with potable water only.

Model Capacity

TB-SRTG

1. Ensure that the drain valve is closed.

2. Fill the tank with water until the water

3. This appliance is equipped with an

NOTE: If the water control system turns on while the main burners are running, the main
burners will turn off. This is Normal and will not affect the operation of the appliance. When the
tank refills to the high level probe, the main burners will relight.

2.2.2. FILLING THE COOKER TANK WITHOUT THE AUTOMATIC LEVEL SYSTEM

Although the water fill system is completely automatic, the tank can be filled without putting the
appliance into full operational mode. To fill the tank manually without operating the appliance
press the rocker switch to the
completely filled.

Water must completely cover the heat
tubes at all times while appliance is on.

Tank Capacity

reaches the water level line(s).

automatic water level maintaining system.
To fill the tank with water, Press the unit’s
I/0 (ON/OFF) switch to the I (ON)
position. This will cause the tank to fill
with water. The tank will continue to fill
until the water level reaches the level sensors. When both of the active water level sensors
are covered the solenoid valve will close stopping the flow of water. During normal
operation the automatic fill system will maintain the water level at the proper height.

18.2 Gal. (68.9 Liters)

symbol. Continue to hold down the switch until the appliance is

WARNING

Push Ball Handle In

To Close The Drain

Manual Fill Switch

16 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer OPERATION

g

2.3. APPLIANCE START UP

Refer to the following procedure to start the appliance prior to operation.

1. Ensure that the drain valve is closed.

2. Fill the cook tank with water. (See section 2.1 “Filling the Appliance”)

3. Light the appliance. (See section 1.9.2 “Lighting Instructions”)

4. Turn the ON/OFF (I/O) switch, to the ON (I) position.

NEVER operate the appliance with an empty cook tank. It may void the warranty.
Adding water after the heat tubes have been heated may cause injuries from hot
splattering liquids and steam.

WARNING

5. The appliance’s controller may need to be turned on. Press the

*

button to turn the

controller on.

*The specified button may appear slightly
different then shown. Refer to the operator’s
manual for your appliance’s specific control
type to determine the exact appearance of each
button and display.

Water must completely cover the heat

tubes at all times while appliance is on.

Dry fired heat tubes are extremely hot,

will shorten its service life and may

WARNING

void your warranty.

6. The appliance is now on and heating the water
in the cook tank.

2.4. TEMPERATURE CONTROL PROGRAMMING

A jumper wire must be installed between terminals +5 and –3
on the back of the controller. Controller is non-programmable
without the wire installed.

2.4.1. PROGRAMMING SET TEMPERATURE

 Press , display shows “SP1”

(Set Temperature mode – Set Temperature is

programmed using this function).

Rethermalizer Di

ital Thermostat

 Press , display shows “XXX”, where XXX = current set temperature.

 Press buttons to change the temperature setting. (NOTE: If set temperature

will not adjust to desired setting, check the HI and LO temperature settings).

 Press , to save the new temperature setting.

2.4.2. ADDITIONAL CONTROLLER FUNCTIONS
Some controllers have additional functions not described in this manual. If your appliance’s
controller has additional functions, refer to the controller’s operation manual to access these
functions.

L20-376, rev. 1 (08/18) 17

OPERATION

2.5. COOKING

It is important to keep the cook tank full of water to minimize the chance of boiling the appliance
dry and to keep the water at a level that will provide optimum cooking performance. To ensure
the quality of the food you cook in this appliance, follow the preparation instructions from the food
manufacturer.

2.5.1. COOKING TIPS

Maximum Recommended Product Capacity (after 195°F preheat)

2160 in³ Total (12x 180 in³ bags or equivalent) per tank

 Always follow the food manufacturer’s directions and only use vacuum-sealed products in this

appliance.

 Some products can be reheated and held at the same temperature. If this is the case, the

product may be held in this appliance while still
in its vacuum-sealed bag. No separate holding
device required.

 Product bag size can be important in reaching

the shortest retherm times. Thin bags typically
retherm faster then thicker ones.

 Always allow a gap between product bags. This

will allow the hot water to circulate around the
entire surface of the product bag, creating good
heat transfer and ultimately shorter retherm
times.

Product 140F 200F
Frozen 40 min. 9-10 min.
Thawed 30 min. 7-8 min.

Typical Retherm Times

Appliance Temperature

This table is for reference only.

Please refer to the product

manufacturer’s specifications to

determine exact cook times.

 Do NOT retherm in boiling water. Boiling water increases your energy and water

consumption and furthermore this appliance is NOT recommended for boiling.

 Always follow proper food safety. Refer to FDA and the food manufacturer’s guidelines for

proper handling of the vacuum-sealed product.

2.6. APPLIANCE SHUTDOWN

There are two shutdown modes of appliance operation: STANBY and COMPLETE. The standby
mode removes the ability of the appliances main burners to operate. Complete shutdown turns off the
gas supply to the appliance. Refer to the following procedures to enter the appropriate shutdown
mode.

2.6.1. STANDBY MODE

1. If the appliance is equipped with a controller it should be turned OFF. If the controller has
an ON/OFF button, press and hold the button until the controller is off.

2. If the appliance is equipped with a I/0 (ON/OFF) switch, turn it to the 0 (OFF) position.

NEVER leave the appliance in standby mode for prolonged periods or overnight.

WARNING

2.6.2. COMPLETE SHUTDOWN

1. If the appliance is equipped with a controller it should be turned OFF. If the controller has
an ON/OFF button, press and hold the button until the controller is off.

ON

2. If the appliance is equipped with a I/0 (ON/OFF) switch, turn it to the 0
(OFF) position.

3. Turn the ON/OFF knob on the gas valve clockwise to the OFF position.

4. The appliance is now completely shut down and can be cleaned if desired.

OFF

18 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer PREVENTATIVE MAINTENANCE

y

3. PREVENTATIVE MAINTENANCE

3.1. DAILY PREVENTATIVE MAINTENANCE

Performing the preventative maintenance steps below on a daily basis will keep your equipment safe
and at peak performance. During the cooking process, starch build up will form on the temperature
probes, tank and heating element. It may be necessary to clean these components more then once a
day.

3.2. MONTHLY PREVENTATIVE MAINTENANCE

Water can leave mineral deposits inside the tank. Performing the monthly preventative maintenance
steps below will keep your equipment safe and at peak performance. It may be necessary to clean
these components more then once a month.

The power supply must be disconnected before cleaning and servicing this appliance!

3.1.1. APPLIANCE INSPECTION
 Check that the high temperature limit, and temperature probe are in the correct position and

secured in place.

 Check that wires and cords are not frayed or loose in and out of the cabinet.

 Check around the appliance for loose parts or accessories that need to be secured or other

foreign items (ex: Aerosol cans) that should be removed from the area.

 Check for water leaks around the

drain lines and water supply in and
out of the cabinet and around the
appliance.

3.1.2. CLEANING THE COOK TANK

1. Turn the appliance off.

WARNING

Read the operation section of this manual

prior to filling or operating the appliance.

2. Scrub the tank, basket hanger, baskets, and temperature probe using a Scotchbrite™ or

other abrasive pad with a commercial type cleaner specifically designed for cleaning and
sanitizing food contact surfaces. Follow the directions and familiarize yourself with the safe
use of this cleaner prior to using it to clean the appliance. Care must be taken to remove all
the foreign material on the tank and on components in the tank.

3. When cleaning is complete, rinse the inside of the tank and its components thoroughly with

cool water. Continue to rinse at least twice or until the cleaner has been completely and
thoroughly rinsed from the tank.

3.1.3. CLEANING THE CABINET

1. The inside of the cabinet should be cleaned with a clean dry cloth removing oil, dust, dirt and

cooking debris on all accessible surfaces and components.

2. The outside of the cabinet should be cleaned with a wetted cloth and mild detergent to

remove oil, dust, dirt and debris. Be careful not to introduce the detergent into the tank and
food zone regions of the appliance.

WARNING

WARNING

Wear protective gloves and clothing when

cleaning and draining the appliance and

when disposing of water. The water is

extremel

hot and can cause severe injuries.

WARNING
DO NOT leave the appliance
unattended during cleaning.

L20-376, rev. 1 (08/18) 19

PREVENTATIVE MAINTENANCE

pp

3.2.1. DELIMING

1. Read the “operation” section of this manual prior to filling or operating the appliance.

2. Following the manufacturer’s de-liming instructions, remove deposits from the tank’s interior.

3. When cleaning is complete, rinse the inside of the tank and its components thoroughly with
cool water. Continue to rinse at least twice or until the cleaner has been completely and
thoroughly rinsed from the tank.

4. Using a clean dry cloth, wipe out all of the water.

3.3. ANNUAL/PERIODIC PREVENTATIVE MAINTENANCE AND INSPECTION

This section should ONLY be performed by a qualified service technician as part of a regular kitchen
maintenance program. This inspection should take place a minimum of once a year by a Pitco
Authorized Service Technician. It may be necessary perform this inspection more then once a year.

3.3.1. TEMPERATURE PROBE & HIGH LIMIT PROBE SENSORS
 Verify probes are in good working condition. Check for damage

and that the fasteners securing the sensors to the tank are tight,
see page 9.

 Verify compression fittings are leak free.

The power supply must
be disconnected before
cleaning and servicing
this a

WARNING

liance!

 Check wiring for damage and loose connections.

3.3.2. CONTROLLER
Perform the following inspection if the appliance is
equipped with a temperature controller.
 Verify that the controller is in good operating

Liquid Level

Sensors

condition. Check all lights, displays and switches to
ensure that they are working properly. Ensure the
overlay surface is free of damage.

 Check for loose electrical connections.
 Verify simmer temperature at 1” above controller

probe, if necessary check probe resistance.

 Check liquid level control to ensure that the appliance

stops heating when the water level is low. When the
water level is low, the appliance should automatically
refill to the sensors.

3.3.3. CONTROL PANEL & ELECTRICAL COMPONENTS
 Verify that all components (transformer, terminal block, relays, switches, etc.) are in good

condition. Verify all wiring is free from damage, and that there are no loose connections.

 Verify that all electrical components are free of any water damage or contamination.
 Verify that all covers and panels are free of damage and are properly installed.
 Verify power cord is in good condition. Verify that the insulation is in good condition and the

connection to the appliance is tight.

3.3.4. TANK
 Verify that the tank is in good condition. Check for scale build up and inspect for signs of

corrosion. Verify that tank is leak free. Check drain overflow (if equipped) for scale build up
and debris blockage.

3.3.5. DRAIN SYSTEM

 Verify that drain valve is in good condition. Check for leaks in the seal area and fitting region.
 Verify that drain lines are leak free, kink free and in good condition. Check for scale build up

and debris blockage. Verify that the clamps and connections are securely tightened.

3.3.6. GAS COMBUSTION SYSTEM

 Check for gas leaks.
 Check and clean vent tube on gas valve pressure regulator.
 Check burners, clean debris and grease from pilot and pilot orifice tips.
 Check and adjust burner manifold gas pressure to information plate rating.

20 L20-376, rev. 1 (08/18)

TB-SRTG: Gas Floor Model Rethermalizer PREVENTATIVE MAINTENANCE

 Check incoming gas pressure when all gas appliances are on.
 Check ignition system and adjust pilot flame as required.

Check flame sensor reading.
Matchless Ignition: Check gap spacing and clean igniter.
 Recheck for gas leaks after inspection.

3.4. VENTILATION HOOD

Proper ventilation hood operation is very important for the correct operation of this appliance and the
safety of personnel. The ventilation hood should be inspected at the time of installation of this
appliance to insure that it will operate properly in conjunction with the appliance. A regular schedule
of examination, in accordance with ANSI/NFPA 96 latest edition and/or local codes must be followed.

Your new gas appliance must have proper ventilation to function safely and properly. Exhaust gas
temperatures can reach as high as 1000°F (538 °C). Therefore, it is very important to install a fire
safety system. Your ventilation system should be designed to allow for easy cleaning. Frequent
cleaning of the ventilation system and the appliance will reduce the chances of fire. Additional
information can be obtained from CSA International, 8501 East Pleasant Valley Rd., Cleveland, OH

44131.

CAUTION

Excessive ventilation causes drafts, which will interfere with the operation of the appliance. Leave

at least 18 inches of open space between the flue opening and the intake of the exhaust hood.

CAUTION

Ensure that your ventilation system does not cause a down draft at the appliance’s flue opening.

Down drafts will not allow the appliance to exhaust properly and will cause overheating which

may cause permanent damage. Damage caused by down drafts will not be covered under

equipment warranty. NEVER allow anything to obstruct the flow of combustibles or ventilation

exiting the appliance flue.

L20-376, rev. 1 (08/18) 21

TROUBLESHOOTING

4. TROUBLESHOOTING

4.1. POWER FAILURE

If electric power is removed for any reason, the appliance will shut down. Wait five minutes after the
power is restored before attempting to restart the appliance. This will allow time for any gas that may
have accumulated in the burner or tubes to dissipate. To restart the appliance, follow the appliance
start up procedure in section 2.2.

4.2. HIGH TEMPERATURE LIMIT

This appliance is equipped with a high temperature limit switch. The high temperature limit switch will
stop the appliance from functioning if the internal cook tank reaches an unsafe temperature. In the
event that the high temperature limit has tripped, Please refer to the following procedure to reset the
switch.

1. Turn the appliance off.

2. Allow the appliance ample time to cool to room
temperature.

3. Add water to the cook tank as needed.

4. Press the high temperature reset button if equipped.

5. The high limit switch is now reset and the appliance is
ready for start up.

DO NOT add water to the tank until it has been given ample time to cool down. Failure

4.3. DRAIN VALVE INTERLOCK

If your appliance is equipped with a drain valve interlock circuit, the appliance will stop heating if the
tank drain valve is opened. In some cases the appliance will turn off. Refer to the following
procedure to resume operation after the drain valve interlock is tripped.

1. Turn the appliance OFF (if not already OFF).

2. Close the tank drain valve and fill the tank with water.

3. Turn the appliance ON.

DO NOT attempt to operate this appliance during a power outage.

to do so may result in damage to the appliance and/or personal injury.

CAUTION

WARNING

High Temperature Reset Button

(See Page 14)

22 L20-376, rev. 1 (08/18)

SRTG: Gas Floor Model Rethermalizer TROUBLESHOOTING

4.4. TROUBLESHOOTING CHART

Problem Probable Causes Corrective Actions

Controller does not

activate.

Autofill does not add

water.

Autofill does not shut

off when full.

Controller displays

that it is heating but

water will not heat.

Controller displays P1Temperature probe disconnected or

4.5. OPTIONALCONTROLLER WARNING DISPLAYS

If your appliance is equipped with a temperature controller it may display the following warnings on its
display.

Display Problem Action

No power to appliance. Check main building power supply.
Circuit Breaker tripped. Reset circuit breaker.

I/0 Switch in 0 position.

Flip I/0 switch to I position and turn on

controller.
Controller not turned on. Turn on controller.
Power Cord loose or not connected. Connect power cord.
Water not turned on. Turn on water.
Lower water level sensor is wet. Dry off sensor.
Dirty upper water level sensor. Clean upper water level sensor.
Insufficient mineral content in water. Add 1/8 cup baking soda to cook tank.

Autofill system has cutoff heat.

High temperature limit has tripped

faulty.

Water temperature

is low.

Wait for appliance to heat up.

Allow Autofill system to fill tank and

restore heat.

Allow appliance to cool and reset High

temperature limit.

Contact ASAP.

Incorrect probe

reading.

Water level is low. Turn off appliance. Allow ample time for appliance to

Incorrect probe
reading.

Drain valve is open

while controller is
on.

Contact Authorized Service Company.

cool before filling with water and turning on.

Contact Authorized Service Company.

Turn off appliance. Close drain valve before turning
appliance back on.

L20-376, rev. 1 (08/18) 23

In the event of problems with or
questions about your order, please
contact the Pitco Frialator factory at:
[phone] World Wide
Website Address: www.pitco.com

MAILING ADDRESS – P.O. BOX 501, CONCORD, NH 03302-0501

SHIPPING ADDRESS – 39 Sheep Davis Road, Pembroke, NH 03275

In the event of problems with or questions
about your equipment, please contact the
Pitco Frialator Authorized Service and Parts
representative (ASAP) covering your area, or
contact Pitco at the numbers listed to the left.

L20-376, rev. 2 (06/19)