Pinnacle Systems Dekocast Technical Reference And Service Manual

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DEKOCAST

Technical Reference And Service Guide

Pinnacle® Systems, Inc.

280 N. Bernardo Avenue

Mountain View, CA 94043

July 2004

P/N 322100119

Rev. A

Preface

This manual is a technical reference for the DekoCast workstations. A technical overview for the workstations are provided, as well as information on troubleshooting a workstation and replacing software and hardware components within a workstation.

This manual is intended for the person who sets up and uses the DekoCast workstation, and the Pinnacle Systems Customer Support Engineer who provides technical support for the workstations over the phone.

Important: This manual references only newer DekoCast systems that were shipped after July 2004 and includes the model numbers listed below:

• Model: 322202000 -- DekoCast

If the model number of your DekoCast system does not appear in the list above, please refer to the Quick Install document that was provided on the Application CD with the original shipment of your system.

Trademarks

All brand or product names mentioned her e in are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.

Reproduction, adaptation, or translation of this document without pri or written permissio n is prohibited, except as allowed under copyright laws.

Printed in the United States.

Note: The information in this document is subject to change without notice or obligation.

Pinnacle Systems Part #322100119 Revision A

15 July 2004 JML

2 DekoCast Technical Reference And Service Guide

Official Notices And Warranties

Software License Agreement

IMPORTANT—READ CAREFULLY: This Software License Agreement is a legal agreement between You and Pinnacle (or its suppliers). This System contains certain Pinnacle computer software (“Software”), associated media, printed materials, and electronic documentation. By using the Software, You agree to be bound by the terms of this Software License Agreement. If You do not agree to the terms of this Software License Agreement, Pinnacle is unwilling to license the Software to You. In such case, You may not use or copy the Software. This system also contains certain third party software, which is provided to You upon the condition that You agree to the terms outlined in the third party software licenses included with the materials shipped with the System.

License: Pinnacle grants to You a nonexclusive, personal, perpetual, nontransferable, limited license to use the installed Software exclusively on hardware on which Pinnacle has loaded the Software, or other hardware on which Pinnacle has authorized it to be loaded, but solely in connection with the operation of Your internal business, and not for the benefit of any third party. Such Software may only be enabled by Pinnacle or its authorized agent. Pinnacle and its licensors retain all right, title and interest in and to all Software, but title to the media on which the Software is delivered is transferred to You.

Restrictions: The Software is copyrighted and may contain material that is protected by patent, trade secret or other laws pertaining to proprietary rights. You may not copy the Software, except that it may make a single copy for archival purposes. You may not modify the Software or permit or assist any third party in doing so. You may not decompile, reverse engineer, disassemble, or otherwise reduce the Software to source code or other human-readable form, or attempt or permit any third party to do so. Any violation of this Software license shall be a material breach and shall immediately entitle Pinnacle to exercise any remedy that may exist at law or in equity.

Copyright: All title and copyrights in the Software (and any copies thereof) and the accompanying printed materials are owned by Pinnacle. All rights not specifically granted under this Software License Agreement are reserved by Pinnacle.

Limited Warranty: Pinnacle warrants that (a) the Software will perform substantially in accordance with the published specifications for a period of one year hardware will be free from defects in materials and workmanship under normal use and service for a period of one year

This warranty will not apply to repair or replacement necessitated by accident, disaster, improper or inadequate maintenance, customer or customer-supplied interfacing or machines, unauthorized modifications or repairs, improper electrical current, misuse, abuse or improper installation. This warranty is personal to You and may not be assigned or transferred. Pinnacle does not warrant that the Software will operate error-free.

THE LIMITED WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY, EXPRESS, IMPLIED OR STATUTORY THAT PINNACLE MAKES WITH RESPECT TO THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, ARE DISCLAIMED.

from the date of receipt.

from the date of receipt and (b) any Pinnacle

DekoCast Technical Reference And Service Guide

Official Notices And Warranties

Limitation of Liability

PINNACLE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES; FOR DAMAGES THAT DIRECTLY OR INDIRECTLY ARISE FROM YOUR USE OF, OR INABILITY TO USE, THE SYSTEM; FOR COMMERCIAL LOSS OF ANY KIND; FOR THE PROCUREMENT OF SUBSTITUTE GOODS--WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF PINNACLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, PINNACLE’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SYSTEM GIVING RISE TO ANY SUCH DAMAGE. THIS LIMITATION IS INTENDED TO LIMIT PINNACLE’S LIABILITY AND SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

DekoCast Technical Reference And Service Guide

OFFICIAL NOTICES AND WARRANTIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CHAPTER 1: INTRODUCTION TO DEKOCAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 2: DEKOCAST SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TARGA 3200 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Daria Bypass Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

RS-422 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Signal Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Workstation Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Workstation Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CHAPTER 3: INSTALLATION AND SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

DekoCast Workstation Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Repacking A DekoCast Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

DekoCast GPI Input Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

DekoCast RS-422 Automation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Daria Board Signal Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Over-Ride Switch Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HAPTER 4: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

I/O Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Modes Of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setup Before Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Automatic Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Manual Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Deko Manifest Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Deko Manifest Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Interpreting Deko Manifest Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

CHAPTER 5: SYSTEM MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing Workstation Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing A TARGA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

DekoCast Technical Reference And Service Guide 5

Table Of Contents

Replacing The Daria Bypass Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing The RS-422 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Replacing The SVGA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing A Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Replacing A Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Replacing The Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing The DVD/CD Drive And/Or Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

System Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

You Have The Software Disks Supplied By Pinnacle Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring A Restored DekoCast OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing The DekoCast Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing The Daria Bypass Card Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Recreating A DekoCast Drive Image Restore DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Configuring A New “System” Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Configuring A New “Media” Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

APPENDIX A: PINNACLE SYSTEMS CUSTOMER SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

About Deko Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Troubleshooting Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Contacting Pinnacle Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Upgrade Information on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

APPENDIX B: USING SHAPED AND UNSHAPED KEYING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

About Shaped And Unshaped Keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Shaped vs. Unshaped Compositing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Shaped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Unshaped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Mathematical Equations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Comparison Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

APPENDIX C: DEKOCAST TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

DekoCast Base Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

6 DekoCast Technical Reference And Service Guide

Chapter 1: Introduction To DekoCast

This Chapter provides an introduction to the DekoCast Workstation Technical Reference and Service Guide. A brief description of all of the Chapters and Appendices that can be found in this document is also described in this section.

This Chapter contains the following sections:

• Introduction

• Using This Manual

DekoCast Technical Reference And Service Guide

Chapter 1: Introduction To DekoCast

Introduction

DekoCast is an advanced, cost-effective solution for a wide range of master control, channel branding and localization applications. From weather alerts to coming attractions, DekoCast handles video, audio, clips and graphics all in one box. DekoCast is a turnkey combination of real-time character generator, video and audio clip player, audio mixer and router, multi channel DVE and advanced keying engine. It is the complete solution for automated squeeze and crawl, squeeze and tease, credit sequences, and other broadcast combinations of re-scaled and positioned video with real-time playback of clips, graphics, and effects.

This document provides detailed technical information about the DekoCast workstations. It is meant to be used for initial setup and installation as well as a reference guide for system maintenance and troubleshooting.

The DekoCast is configured to be a single channel system. This configuration type is described in “Chapter 2: DekoCast System Overview.”

Important: This manual references only newer DekoCast systems that were shipped after July 2004 and includes the model numbers listed below:

• Model: 322202000 -- DekoCast Single Channel System

Using This Manual

Here is a quick overview of this manual’s Chapters and Appendices

• Chapter 1: Introduction To DekoCast -- Provides an overview of this manual.

• Chapter 2: DekoCast System Overview -- Provides a basic overview of the DekoCast system. The

hardware and channel configuration a DekoCast workstation can have are detailed here.

• Chapter 3: Installation And Set Up -- Explains how to set up a DekoCast workstation after it has

been initially received. This includes installing the hard drives, attaching peripheral devices, testing the workstation, DekoCast software setup, and control and network connections.

• Chapter 4: Troubleshooting -- This Chapter describes how to use the I/O Diagnostic Utility, and the

Deko Manifest Utility. These two software utilities are provided within the DekoCast workstation system software as a means to quickly and easily troubleshoot a workstation.

• Chapter 5: System Maintenance -- This Chapter details how to remove and replace various Deko-

Cast workstation components, and the methods for system recovery.

• Appendix A: Pinnacle Systems Customer Support -- Information about additional Deko resources,

a troubleshooting questionnaire, and regional worldwide e-mail and internet contact information is included here.

• Appendix B: Using Shaped and Unshaped Keying -- An explanation about the methodology and

differences between shaped and unshaped keying when combining video an d key elements is given here.

• Appendix C: DekoCast Technical Specifications -- Gives the technical specifications for the Deko-

Cast. Specifications for the DekoCast base configuration and ClipDeko option can be found here.

DekoCast Technical Reference And Service Guide

Chapter 2: DekoCast System Overview

This Chapter provides a basic overview of the DekoCast system. The hardware configuration and channel configuration for a typical DekoCast workstation is discussed and also detailed via illustrations. The inputs and outputs on the front and back panel of the DekoCast workstation are also described.

This Chapter contains the following sections:

• Hardware Configuration

• Signal Flow

• DekoCast Workstation Front Panel

• DekoCast Workstation Back Panel

DekoCast Technical Reference And Service Guide

Chapter 2: DekoCast System Overview

Hardware Configuration

The DekoCast workstation is built with a high performance motherboard configuration that is driven by powerful plug-in cards that manage the video and graphics data that flows through the system. Each DekoCast workstation is also equipped with a state of the art graphics card that processes all of the real-time graphic effects that are created in a Deko application. The primary plug-in cards in a DekoCast workstation are as follows:

• TARGA 3200 Board

• Daria Bypass Board

• RS-422 Board

TARGA 3200 Board

The main Input/Output (I/O) module in the DekoCast system is Pinnacle’s TARGA 3200 plug-in card. The TARGA 3200 board is an advanced real-time video and audio processing engine that manages all of the I/O and graphics functions in a DekoCast. A single TARGA 3200 card is installed on a DekoCast system. It is the TARGA 3200 card that provides the channel output for a DekoCast system.

Daria Bypass Board

The Daria Bypass card enables DekoCast to pass the SDI Input through to the SDI output of the system when the system is powered off or not functioning. It serves as a failover mechanism to assure that valid video is output from the DekoCast even when any portion of the DekoCast hardware or software malfunctions. The board can be set up so that its bypass functionality will run automatically, or an optional over-ride switch (not included from the factory) can be installed to manually force the DekoCast workstation into bypass mode at will. Information on the DB9 connector pinouts used to control the Daria board by a passive bypass switch, and the signal flow of the TARGA 3200 to Daria, can be found in the “Daria Board Signal Flow” section within “Chapter 3: Installation And Setup.”

RS-422 Board

A RS-422 plug-in card, which provides two industry standard RS-422 ports to the DekoCast workstation for automation control, is factory installed on each DekoCast workstation. Additional information can be found in the “DekoCast RS-422 Automation Control” section within “Chapter 3: Installation And Setup.”

DekoCast Technical Reference And Service Guide

Chapter 2: DekoCast System Overview

Signal Flow

The main hardware processing engine of the DekoCast is the TARGA3200 board. All I/O, clip processing, effects output, and keying is processed on the TARGA 3200 board. An illustration that is representative of the signal flow for the DekoCast system is shown in Figure 2-1.

Video

Input

DVE

Deko CG

CAP

DVE

Internal

Objexs Processing

Clip

CODEC

DVEDeko CG

DVE

Keyer

Bypass

Relay

Daria Board

Video

Output

Key

Output

ideo/Key

Input

DVE

TARGA

3200

Board

Clip

CODEC

Clip Storage

Figure 2-1: DekoCast Signal Flow

Note: For DekoCast systems, the Clip option may or may not be installed. (It depends on how the system was ordered.)

DekoCast Technical Reference And Service Guide

Chapter 2: DekoCast System Overview

Workstation Front Panel

Figure 2-2 shows the front of the DekoCast workstation with the front cover removed.

DVD CD-ROM

SYSTEMSYSTEM

Floppy Drive

MEDIAMEDIA

USB

Power On/Off

LED LED

Not Used

USB

Figure 2-2: Front Panel of DekoCast workstation (front panel cover removed)

The DekoCast workstations contain a floppy disk drive and a DVD/CD-ROM drive. The right front panel has openings for inserting floppy disks and DVDs or CDs. To power on the machine, first turn on the Power Supply switches on the back of a unit, then press the Power On/Off button on the left side of the front panel. To power off the machine, first close all applications and shut down the Windows operating system. Then turn of f the Power Supply switches on the back of the machine. When a machine is powered On, the power light stays lit. A green light flashes whenever the hard drive accesses data.

DekoCast Technical Reference And Service Guide

Workst ation Back Panel

Figure 2-3 shows the back of the DekoCast workstation.

Chapter 2: DekoCast System Overview

REDUNDANT POWER SUPPLIES

MOUSE

KEYBRD

SVGA

USB

RS422A RS422A

MANUAL BYPASS

PARALLEL

SERIAL

UNUSED

NETWORK

USB

REFERENCE

ALARM SILENCE

VIDEO

OUT

KEY

OUT

Figure 2-3: Back Panel of DekoCast workstation

The DekoCast workstation back panel (Figure 2-3) has two power supplies on the left, and AGP and PCI card ventilation covers on the right. BNC connector plates for each TARGA 3200 board in the workstation also double as ventilation covers. The cables from the TARGA 3200 cards are fastened to the inside BNCs of the connector plates, which is labeled on the corresponding BNCs on the outside the connection plates for each connection.

Each DekoCast workstation includes a pair of redundant hot-swappable Power Supplies. In the event that one of the Power Supplies fails, the other will automatically take over to assure continued operation of the workstation. A replacement Power Supply can be installed without disrupting operation.

Important: Pinnacle Systems highly recommends that you purchase at least one spare Power Supply to use in the event of a Power Supply failure. Contact Pinnacle Systems Customer Support (refer to Appendix A) for ordering information.

Turn on the Power Supply switches before pressing the Power On/Off switch on the front panel. When the power supplies are running, the Power LED on each power supply is green. When a power supply is turned off or is not operational, the LED for that power supply is not lit. If a power supply is not operational and the Power On/Off switch on the front panel is turned On, an alarm will sound for the workstation. The workstation alarm can be turned off by pressing the Alarm Silence button. Instructions for replacing a power supply can be found in Chapter 5: System Maintenance.

The upper-middle part of the back panel contains the SVGA interface and the Genlock Reference Input, which is internally connected to the TARGA 3200 board(s).

The recessed lower-middle panel has connectors for a keyboard and mouse, four available USB ports, one parallel port, one serial port, and one LAN connector.

Important: A dongle which is necessary for the DekoCast software program to run is installed on the parallel port. Do not remove the dongle.

DekoCast Technical Reference And Service Guide

Chapter 2: DekoCast System Overview

DekoCast Technical Reference And Service Guide

Chapter 3: Installation And Setup

This Chapter describes how to set up a DekoCast workstation after it has been initially received. Information on installing the hard drives, attaching peripheral devices, testing the workstation, DekoCast hardware settings software setup, and GPI control and network connections.

This Chapter contains the following sections:

• Unpacking

• DekoCast Workstation Initial Setup

• DekoCast Hardware Settings Window

• DekoCast GPI Input Connections

• DekoCast RS-422 Automation Control

• Daria Board Signal Flow

• Network Configuration

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Chapter 3: Installation And Setup

Unpacking

Please check to make sure that the following items have been included in the DekoCast packages that were shipped:

-- Software CDs and DVDs

• DekoCast Software Application CD

• DekoCast Restore Image DVD

• Deko Fonts CD

• Instant CD/DVD Software CD

• Windows 2000 CD

These CD's are critical for the proper support of a DekoCast system. Please put them in a safe location to insure timely support in the event that system maintenance is necessary. Misplacing any of these CD's may result in a delay in servicing your DekoCast system.

-- Documents

• DekoCast Release Notes

• DekoCast Quick Install Guide

• Product Registration Card

Please read the Release Notes for important information about your new DekoCast System. Also, take the time to fill out the Product Registration Card and return it to Pinnacle Systems. Your filling out and sending the registration card enables Pinnacle Systems to inform you of any important updates for your DekoCast system.

-- Hardware Components

• Main DekoCast Chassis

• System Drive (packed in separate box)

• Media Drive (packed in separate box)

• DekoCast Front Panel Cover

• Standard Mouse

• Standard Keyboard

• Two AC Power Cords (USA)

• Two AC Power Cords (International)

Note: Only two of the supplied power cords will be necessary for the DekoCast workstation. The type used is dependent on the type of power outlet used in the facility where the DekoCast workstation will be located.

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DekoCast Workstation Initial Setup

Before installing the DekoCast in your rack, the system should be put together, powered up, and tested via a diagnostic test that comes pre-installed on the system. The steps for initially setting up the workstation, powering it up, and testing it are as follows:

1. Visually inspect the hardwar e c omponents listed in the “Unpacking” section on the previous page to make sure that none of them were damaged during shipment

If you received a hardware component that was damaged, contact Pinnacle Systems Customer Support. Contact information can be found in Appendix A of this document.

2. Insert the System hard drive and Media hard drive into their respective drive bays on the front panel of the DekoCast workstation. Refer to Figure 3-1.

When placing a hard drive into its respective bay, align the drive so that it will properly slide into the drive bay. Then push the drive so that it completely slides into the bay. This will connect the drive to its connectors at the back of the bay. Use a screwdriver to completely tighten the two thumbscrews. To insure that the connection stays intact, tighten the thumbscrews as much as possible with the screwdriver.

DVD CD-ROM

Power On/Off

LED LED

SYSTEMSYSTEM

MEDIAMEDIA

Not Used

Floppy Drive

USB

Figure 3-1: Front Panel of DekoCast Workstation (front panel cover removed)

3. Attach the mouse and keyboard to the back panel of the workstation.

The mouse and keyboard connections on the workstation are shown in Figure 3-2.

REDUNDANT POWER SUPPLIES

SVGA

RS422A RS422A

MANUAL BYPASS

REFERENCE

VIDEO

OUT

MOUSE

USB

KEYBRD

Figure 3-2: Back Panel of the DekoCast Workstation

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SERIAL

PARALLEL

UNUSED

NETWORK

USB

ALARM SILENCE

KEY

OUT

Chapter 3: Installation And Setup

4. Attach the front panel cover (supplied) to the front of the DekoCast workstation.

The panel cover is the large plastic front panel cover that has the word DekoCast in red lettering.

5. Connect a monitor (not supplied) to the DekoCast workstation.

The monitor attaches to the SVGA connector on the back of the DekoCast Workstation. Refer to Figure 3-2.

6. Connect both AC Power Cords (supplied) the DekoCast workstation.

The AC power cords connect to both Power Supplies located at the back of the workstation. Refer to Figure 3-2. Use the power cords appropriate for the electrical voltage range used by the electrical outlet.

7. Turn on the monitor, and then power up the DekoCast workstation.

The workstation is power up by first pushing the Power Supply switches where the AC Power Cords are connected to “On.” Then push the On/Off button located on the front panel of the workstation to power up the workstation. When the operating system boots up, the DekoCast background is displayed on the monitor.

8. Run the automatic mode of the I/O Diagnostic Utility to insure that the TARGA card is functioning within the workstation.

For the TARGA card to be tested, the SDI channels for that card must be set to loop back. This is done by taking two BNC cables (75 ohm) and connecting the Input/Output of each channel as shown in Figure 3-3. The TARGA card BNC connectors are located on the back panel of the workstation. The cable connection on the card for the test should be: Video Out to Video In, and Key Out to Key In. Refer to Figure 3-3.

VIDEO IN

VIDEO OUT

KEY IN

KEY OUT

Figure 3-3: Loop Back Connections on each SDI Channel

Running the I/O Diagnostic Utility on a T ARGA card in a DekoCast workstation is a two step process. First the “Fail Safe Test” software application program for the Daria Bypass Card must be started. Once the “Fail Safe Test” application is running, the I/O Diagnostic Utility program can be started and performed.

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To start the “Fail Safe Test” application, navigate the following path within Windows:

Start menu >> Programs >>Pinnacle Systems >> Daria Passthrough

Then click the program “DariaPassthrough Test Procedure” to open it. Refer to Figure 3-4.

Figure 3-4: Daria Fail Safe Test

Important: Make sure that the “Emulate timeout failure” box is unchecked.

To start the I/O Diagnostic Utility application, navigate the following path to the Diagnostic software program within Windows:

C:\ >> Program Files >> Pinnacle Systems >> TARGA Tester

Then click the program “I-O Diagnostic” to open it. Refer to Figure 3-5.

Figure 3-5: I/O Diagnostic Utility

Use the pull-down selection box on the upper left-hand side of the I/O Diagnostic window to select “Board 1.” If you are facing the back panel of the workstation and looking at the BNCs, then TARGA Board 1 would be the row of BNC’s on the far left. Then click the “Start Full Test” button on the I/O Diagnostic window to run the automatic mode of the test. If nothing fails on the test, the channel tested is fine.

A more detailed explanation of the I/O Diagnostic Utility program can be found in “Chapter 4: Troubleshooting” of this manual.

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Chapter 3: Installation And Setup

9. If the workstation is to be rack mounted or moved to another location, disconnect all of the components and rack mount the workstation chassis.

Each DekoCast workstation chassis is designed so that industry standard rails can be connected for rack mounting purposes. Each workstation will fit on 19-inch standard instrument racks.

10. Make any other connections to the workstation that are necessary for the working

environment.

Other connections would include Genlock Reference, Video Input/Output BNCs, RS-422 automation, network cable, etc.

Note: The Audio connections (Speakers, Mic) on the back of the DekoCast chassis (refer to Figure 3-2) are disabled at the factory and should not be used.

Repacking A DekoCast Workstation

When repacking your DekoCast system for shipment, please be sure to first remove the System and Media drives and properly pack them with the system. This will protect the drives from damage during shipment.

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DekoCast GPI Input Connections

GPI’ s (General Purpos e Interface) can be us ed to interf ace DekoCa st with peripheral devices that are capable of sending and receiving GPI pulses. A GPI Input can be selected from the Deko Sequencer to trigger through a graphics sequence manually . For details on how to use GPIs within the Deko application, refer to the “DekoCastCentral Guide” provided with your system.

The RS-232 port on the back of your DekoCast system can be repurposed to provide a pair of GPI inputs. The diagram in Figure 3-7 below shows the pin connections on the RS-232 port that are used as GPI’s.

12345

6789

Pin 6

Figure 3-6: DekoCast RS-232 Port Pinout

GPI_2

Pin 7

GPI_1

Pin 8

Pins 7 and 8 of the RS-232 connector are mapped to GPI-1 and Pins 6 and 7 are mapped to GPI-2 and can be used to detect a GPI from a standard contact closure (such as a GPI output from a switcher). These GPI inputs can be selected from the DekoCast Central application to trigger various events within the DekoCast system. Refer to the User documentation that can be found on your DekoCast Software Application CD.

If you need more than 2 GPI inputs for your DekoCast, two external boxes are available from Burst Electronics to provide up to 10 GPI inputs. The specific model numbers and ordering information is listed as follows:

Model Number Description Ordering Information

GPI-10 RS-232 to GPI Converter, 10 GPI Inputs Must Specify “Pinnacle Firmware” when ordering GPI-10K RS-232 to GPI Converter, 10 GPI Inputs Must Specify “Pinnacle Firmware” when ordering

(Includes built in Keypad)

For more information, refer to the Burst Electronics website at: www.burstelectronics.com

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Chapter 3: Installation And Setup

)

DekoCast RS-422 Automation Control

Your DekoCast system comes equipped with two industry standard RS-422 ports that can be used for connecting to an automation system or for other control applications. These ports are labeled as RS-422A and RS-422B on the back of the DekoCast chassis. Refer to Figure 3-2.

The pinouts for the RS-422 ports for automation control are shown in Figure 3-8.

Chassis GND RX-

TX+

NC NC

12345

6789

GND

X- Receive (Negative End) NC (No Connect_Not Use X+ Transmit (Positive End) RX+ Receive (Positive End

ND Ground

RX+ NC

TX-

TX- Transmit (Negative En

Figure 3-7: RS-422 Port Pinouts for Automation Control

These RS-422 ports will appear as standard COM3 (RS-422A) and COM4 (RS-422B) ports that can be selected from the DekoCast Central Application or from a custom application that is written for your DekoCast. Please refer to the DekoCast User documentation provided on the application CD for more information.

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Daria Board Signal Flow

The Daria Bypass Card provides a passive bypass relay to the video signal being provided to and from the TARGA card. That is, the Daria card operates in pass through mode where it passes an incoming video signal to the TARGA card, and receives an outgoing video from the TARGA card. The Daria Bypass Card will provide a continuous video signal for the following three conditions:

1. Loss of power

2. Software lock-up

3. Over-Ride activation (available only if an over-ride switch is installed)

Important: The key output is not affected by the Daria Bypass Card, and therefore not protected from the above three conditions.

A diagram showing how the TARGA and Daria Bypass Card are connected and thus the signal flow for video signal protection to occur is shown in Figure 3-9.

TARGA

Inside Of Workstation Chassis

REF

DARIA

IN A

IN B

OUT A

REDUNDANT POWER SUPPLIES

SVGA

MOUSE

KEYBRD

RS422A RS422A

USB

SERIAL

PARALLEL

MANUAL BYPASS

SERIAL

NETWORK

REFERENCE

SPEAKERS

OUT B

OUT A

VIDEO

ALARM SILENCE

MIC

IN A

OUT

KEY

KEY OUT

IN B

OUT B

OVER

RIDE

Figure 3-8: Signal Flow Connections Between TARGA and Daria Bypass Card within DekoCast Workstation

V ideo In and Video Out on a DekoCast system is always active. With that in mind, refer to Figure 3-9 above. The Video connections on the back of the DekoCast workstation are connected directly to the Daria card. Thus, a video input signal coming into the “VIDEO IN” on the back of the DekoCast workstation is routed to Daria “IN A.” The signal is then passed within the Daria Bypass Card to Daria “OUT B” which in turn routes the signal into the TARGA card at TARGA “IN A.”

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A video output signal from the TARGA card comes out of TARGA “OUT A” and goes into the Daria Bypass Card at Daria “IN B.” The signal is then passed within the Daria Bypass Card to Daria “Out A” and sent to “Video Out” on the back of the workstation

Over-Ride Switch Pinouts

Pins 1 and 2 on a DB9 connector are used to force the Daria bypass board into fail-over mode (video input hardwired to the output). Refer to Figure 3-10. A simple contact closure will trigger the bypass mode.

12345

6789

Figure 3-9: Pinouts on a DB9 Connector

Network Configuration

Contact the IT System Administrator at the facility where the DekoCast workstation is to be installed to obtain detailed information about how to configure your system for the Network.

The following guidelines are outlined for the IT department to use to protect your DekoCast system from virus infection. While it is understood that all of these guidelines may not be practical, following them will provide the best level of protection against system infection.

1. NEVER share a folder or drive to “Everyone” with full-access.

2. ALWAYS assign a local Administrator password on every machine. Not assigning a local Administrator password can introduce a serious security risk.

3. Do not store files with a .exe extension in directories with write permissions.

4. If possible, keep all Pinnacle Live Production equipment on a separate network that is isolated from other machines in the facility.

5. Disallow Internet access on any Pinnacle Live Production machines that do not require it.

6. Do not install anti-virus software on any of the Pinnacle supplied hardware components that are used on-air.

7. Install and run anti-virus software on all PC components that are not used for on-air play out. This includes Pinnacle products such as DekoCast Authoring Station, PostDeko, DekoMOS Clients, Lightning Browse, and Thunder Browse.

Note: Please refer to the “Virus Protection Recommendations for Pinnacle Systems Live Production Products” white paper for additional guidelines on how to protect your Deko system from virus infection. This and other White Paper and Application Notes can be found on Pinnacle’s website at www.pinnaclesys.com

DekoCast Technical Reference And Service Guide

Chapter 4: Troubleshooting

This Chapter describes how to use software utilities provided with each DekoCast Workstation system software as a means to quickly and easily troubleshoot the workstation. Troubleshooting tips are also provided. Performing these procedures will help streamline the process of getting your DekoCast Workstation up and running again.

This Chapter contains the following sections:

• I/O Diagnostic Utility

• Deko Manifest Utility

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Chapter 4: Troubleshooting

I/O Diagnostic Utility

The Input/Output (I/O) Diagnostic software test utility provides a range of tests if you, or Pinnacle Systems Customer Support, suspect that there is a problem with the TARGA 3200 card in a DekoCast Workstation. The procedures described for performing the I/O Diagnostic should be perform before contacting Customer Support. If a TARGA card is the problem, downtime is kept to a minimum since the problem is quickly identified.

Problems that may lead one to run the I/O Diagnostic Utility are as follows:

• No picture being output from the workstation

• Video looks bad or rolls continuously (no genlock)

• Effects of clips stutter

• Video capture and playback not working

• Audio is scrambled

Modes Of Operation

The I/O Diagnostic test can be used in two different modes: automatic or manual. The automatic testing runs a list of tests until either an error is detected, or until all the tests are successfully completed. In most instances, the automatic test mode is used. Manual testing allows you to select a test individually from the list of tests and run it. You can run each test individually by manual selection if directed to do so by Pinnacle Systems Customer Support.

Setup Before Testing

The setup procedures given below for automatic and manual test modes should be perform before running the I/O Diagnostic test.

Setup for automatic test mode:

For a TARGA card to be tested, the SDI channels must be set for loop back. This is done by taking two BNC cables (75 ohm) and connecting a TARGA card that is to be tested to itself. The cable connection on the card should be: Video Out to Video In, and Key Out to Key In. Refer to Figure 4-1.

VIDEO IN

VIDEO OUT

KEY IN

KEY OUT

Figure 4-1: Loop Back Connections on a TARGA Card

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Setup for manual test mode:

If the NTSC Genlock or PAL Genlock test is to be done, then an input black burst signal must be connected to the REF input connector on the back of the DekoCast chassis. An input NTSC signal source must be used for the NTSC Genlock test. An input PAL signal source must be used for the PAL Genlock test.

If manual testing of the SDI channels is to be done, the SDI channel to be tested must be set for loop back. Refer to “Setup for automatic test mode” above and Figure 4-1. Channel 1 is Video Out (Out A) to Video In (In A). Channel 2 is Key Out (Out B) to Key In (In B).

Automatic Test Procedure

The following steps should be performed for automatic testing of T ARGA card within a DekoCast Workstation by way of the I/O Diagnostic Utility test:

1. Turn on the DekoCast Workstation.

Only the Windows OS should be running. If any other programs are running on the workstation, then you should exit out of those programs.

Important: If your workstation is corrupted to the point where it will not boot up when turned on, contact Pinnacle Systems Technical Support. Contact information can be found in Appendix A.

2. Start the Daria Fail Safe Test software program.

The “Fail Safe Test” software application program for the Daria Bypass Card must be started before the I/O Diagnostic software test for the TARGA can be run. Once the “Fail Safe Test” application is running, the I/O Diagnostic Utility program can be started and performed.

To start the “Fail Safe Test” application, navigate the following path within Windows:

Start menu >> Programs >>Pinnacle Systems >> Daria Passthrough

Then click the program “DariaPassthrough Test Procedure” to open it. Refer to Figure 4-2.

Figure 4-2: Daria Fail Safe Test

Important: Make sure that the “Emulate timeout failure” box is unchecked.

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3. Start the I/O Diagnostic software program.

T o start the I/O Diagnos tic Utility application, navigate the following path to the Diagnostic software program within Windows:

C:\ >> Program Files >> Pinnacle Systems >> TARGA Tester

Then click the program “I-O Diagnostic” to open it. Refer to Figure 4-3.

Figure 4-3: Initial start up screen of I/O Diagnostic Test

Note: Depending on the model of the TARGA card in your system, the “3210” indication may appear as a different number.

Important: If the dialog shown in Figure 4-4 is displayed, then either the Deko program is also running, or some other program is running that interferes with the I/O Diagnostic.

Figure 4-4: TARGA kernel driver interference dialog

Quit all other programs and restart the workstation. Repeat Step 2 so that only the I/O Diagnostic program is running.

4. Select the channel that is to be tested.

There is a pull-down selection box on the upper left-hand side of the I/O Diagnostic window. The default selection in the pull down is Board 1 (i.e., first channel). Refer to Figure 4-3. The selection and identification of a board is as follows:

• Board 1 -- This is the TARGA card, which is essentially the channel. If you are facing the back panel of the workstation and looking into the TARGA card bay area, then Board 1 would be the T ARGA card on the far left. If the workstation top is lifted off, the TARGA card would be seated right next to the Serial 422 card. (Refer to Figure 5-1 within the “Replacing Workstation Components” section of Chapter 5 for the TARGA card location)

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• Board 2 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card.

• Board 3 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card.

• Board 4 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card.

Important: Loop back must be set up on the TARGA card channel before running the test. Refer to the “Setup Before Testing” section above for automatic testing procedures.

5. Click the “Start Full Test” button on the I/O Diagnostic window.

Brief descriptions of the tests are as follows:

• 3210 Components Test -- This test checks that the various components on the TARGA card are functioning in a normal manner.

Note: Depending on the model of the TARGA card in your system, the “3210” indication may appear as a different number.

• Memory Tests -- This test performs extensive memory testing on the TARGA card.

• Hub Clock Rate -- This is a test to check that the TARGA’s “clock” locks to the oscillator.

• SDI Channel Tests -- This test loops a signal out of the SDI portion of a channel and checks that the signal comes back into the card exactly the same.

• Codec Tests -- This test checks the encoding and decoding ability of a Codec by putting a fixed image through the Codec.

When the “Start Full Test” button is clicked, the automatic testing sequence for the channel (i.e., board) selected in the pull down will begin. The automatic test takes about 3 minutes to complete. An example of automatic testing in progress is shown in Figure 4-5.

Figure 4-5: I/O Diagnostic automatic test in progress

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If all automatic tests pass:

If automatic testing completes successfully, a dialog stating that the tests are done and all test passed will be displayed. Click the “OK” button within the dialog. Refer to Figure 4-6.

Figure 4-6: Dialog shown when all automatic tests pass

If an automatic test fails:

The automatic testing sequence will stop at the point that a test fails, and the dialog shown in Figure 4-7 will be displayed.

Figure 4-7: Dialog shown when an automatic test fails

Details about a test that fails can be viewed by clicking the “Show Details” button on the Failed Test dialog. If it was one of the SDI Channel tests that failed, check that the loop through cables are connected properly to the TARGA card. (Refer to the “Setup Before Testing” section above for automatic testing setup procedures.)

Perform the following steps if a test fails:

1. After viewing the details, click “OK” on the dialog and repeat the automatic test.

Make sure that the TARGA card is properly seated, and loop through cables are secure and properly connected before repeating the automatic test sequence.

Important: Power down the workstation before removing the cover to make sure that the TARGA card is properly seated in its PCI slot.

2. If the test fails again, click “OK” on the Failed Test dialog and save results.

Results can be saved by right clicking on the blue title bar or red icon (upper left-hand corner) of the I/O Diagnostic window and selecting “Save Results.” Refer to Figure 4-8.

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Figure 4-8: Selecting “Save Results” for I/O Diagnostic window

When saved results is selected, the window shown in Figure 4-9 will be displayed.

Figure 4-9: Save Results Window

3. Type a Filename in the Filename area and a brief description of the problem.

When typing a filename for the Save Results file, make sure to use an extension such as .txt (an example would be: testfailed.txt as a filename). If you know thew TARGA card’ s serial number, include when typing a brief description of the problem.

Important: When typing a brief description of the problem do no use the <Enter> key on your keyboard. The <Enter> key will cause the Save Results window to unexpectedly close.

4. Click the “Save” button.

The Save Results file will be saved in the same folder where the I-O Diagnostic test is located on the DekoCast Workstation. Pinnacle Systems Technical Support may request that you send this file to them. An example of a saved T est Results file is shown in Figure 4-

10.

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Figure 4-10: Example of a saved Test Results file

5. Contact Pinnacle Systems Technical Support.

Pinnacle Systems Technical Support will provide you instructions on the procedure to obtain a replacement TARGA card. Contact information can be found in “Appendix A: Pinnacle Systems Technical Support.”

Manual Test Procedure

The following steps should be performed for manual testing of the TARGA card within a DekoCast Workstation by way of the I/O Diagnostic Utility test:

1. Turn on the DekoCast Workstation.

Only the Windows OS should be running. If any other programs are running on the workstation, then you should exit out of those programs.

Important: If your workstation is corrupted to the point where it will not boot up when turned on, contact Pinnacle Systems Technical Support. Contact information can be found in Appendix A.

2. Start the Daria Fail Safe Test software program.

To start the “Fail Safe Test” application, navigate the following path within Windows:

Start menu >> Programs >>Pinnacle Systems >> Daria Passthrough

Then click the program “DariaPassthrough Test Procedure” to open it. Refer to Figure 4-11.

Figure 4-11: Daria Fail Safe Test

Important: Make sure that the “Emulate timeout failure” box is unchecked.

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3. Start the I/O Diagnostic software program.

Navigate the following path to the I/O Diagnostic software program:

Start >> Programs >> DekoCast >> Diagnostic Tools

Then click the program “I-O Diagnostic” to open it. A window similar to that shown in Figure 4-12 should be displayed.

Figure 4-12: Initial start up screen of I/O Diagnostic Test

Note: Depending on the model of the TARGA card in your system, the “3210” indication may appear as a different number.

Important: If the dialog shown in Figure 4-13 is displayed, then either the Deko program is also running, or some other program is running that interferes with the I/O Diagnostic.

Figure 4-13: TARGA kernel driver interference dialog

Quit all other programs and restart the workstation. Repeat Step 2 so that only the I/O Diagnostic program is running.

4. Select the channel that is to be tested.

There is a pull-down selection box on the upper left-hand side of the I/O Diagnostic window. The default selection in the pull down is Board 1 (i.e., first channel). Refer to Figure 4-12. The selection and identification of the TARGA is as follows:

• Board 1 -- This is the TARGA card, which is essentially the channel. If you are facing the back panel of the workstation and looking into the TARGA card bay area, then Board 1 would be the T ARGA card on the far left. If the workstation top is lifted off, the TARGA card would be seated right next to the RS- 422 card. (Refer to Figure 5-1 within the “Replacing Workstation Components” section of Chapter 5 for the TARGA card location)

• Board 2 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card

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• Board 3 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card.

• Board 4 -- This pull down selection is not used with a DekoCast workstation because DekoCast only uses one TARGA card.

5. Double click the test name that is to be run.

A single test can be performed by left-double clicking the name of the test. An example of the manual testing window is shown in Figure 4-14.

Figure 4-14: I/O Diagnostic manual testing window

Brief descriptions of the tests are as follows:

• 3210 Components Test -- This test checks that the various components on the TARGA card are functioning in a normal manner.

Note: Depending on the model of the TARGA card in your system, the “3210” indication may appear as a different number.

• Memory Tests -- This test performs extensive memory testing on the TARGA card.

• Hub Clock Rate -- This is a test to check that the TARGA’s “clock” locks to the oscillator.

• SDI Channel Tests -- This test loops a signal out of the SDI portion of a channel and checks that the signal comes back into the card exactly the same.

Important: Loop back must be set up on the TARGA card before running the test. Refer to the “Setup Before Testing” section above.

• Codec Tests -- This test checks the encoding and decoding ability of a Codec by putting a fixed image through the Codec.

• Genlock T ests -- The NTSC and the PAL genlock tests both use a black burst or composite signal as input source to Reference (REF) on the TARGA card. Either test locks the TARGA’s output to the reference, and then tests to check if it is really locked to the reference output. The test then checks that unlocking can occur. You must reboot after performing a Genlock test

Important: An input black burst or composite input signal must be connected to the REF 1 connector on the back panel of the workstation if a genlock test is to be done. The input signal format (i.e., NTSC or PAL) must match the format listed in the test name description.

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If manual tests pass:

When a manual test is done, a Pass/Fail message will be displayed in a column to the right of the test name. Refer to Figure 4-14.

If a manual tests fails:

When a manual test is done, a Pass/Fail message will be displayed in a column to the right of the test name. Details about a test that fails can be viewed by clicking on the test name with a single left mouse click which will highlight the test name and test result. Once highlighted, right double click on the highlighted name for a dialog detailing the failure. If it was one of the SDI Channel tests that failed, check that the loop through cables are connected properly to the TARGA card being tested. If a genlock tests failed, check the signal input on the Reference. (Refer to the “Setup Before Testing” section above for manual testing setup procedures.)

Perform the following steps if a test fails

1. Repeat the manual test.

Make sure that the TARGA card is properly seated, and loop through cables are secure and properly connected before repeating the manual test.

Important: Power down the workstation before removing the cover to make sure that the TARGA card is properly seated in its PCI slot.

2. If the test fails again, save the results.

Results can be saved by right clicking on the blue title bar or red icon (upper left-hand corner) of the I/O Diagnostic window and selecting “Save Results.” Refer to Figure 4-15.

Figure 4-15: Selecting “Save Results” for a manual test failure

When saved results is selected, the window shown in Figure 4-16 will be displayed.

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Figure 4-16: Save Results Window

3. Type a Filename in the Filename area and a brief description of the problem.

Important: When typing a brief description of the problem do no use the <Enter> key on your keyboard. The <Enter> key will cause the Save Results window to unexpectedly close.

4. Click the “Save” button.

17.

Figure 4-17: Example of a saved Test Results file

5. Contact Pinnacle Systems Technical Support.

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Deko Manifest Utility

The Deko Manifest test provides a view of the of software components within the DekoCast workstation. This test compares the registered software components with the official record of a software release and looks for mismatches. This is useful in identifying workstation software components that may have become corrupt, or software that may be incompatible with DekoCast software. This test is also useful in identifying configuration problems that may have occurred in a DekoCast workstation.

Important: This is a test that should only be used with Pinnacle Systems Customer Support supervision. Customer Support personnel will be able to properly analyze the results of this test, and then determine the steps necessary to solve the problem being experienced with the workstation.

Deko Manifest Test Procedure

The following steps should be followed to performed the Deko Manifest Utility test:

1. Turn on the DekoCast Workstation.

Only the Windows OS should be running. If any other programs are running on the workstation, then you should exit out of those programs.

Important: If your workstation is corrupted to the point where it will not boot up when turned on, contact Pinnacle Systems Technical Support. Contact information can be found in Appendix A.

2. Start the Deko Manifest Utility software program.

Navigate the following path to the Deko Manifest software program:

Start >> Programs >> DekoCast >> Diagnostic Tools Then click the program “DekoManifestUtility” to open it. A Window similar to that shown in Figure 4-18 should be displayed.

Figure 4-18: Initial start-up screen of Manifest Utility Test

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3. Select the set of software components that are to be tested.

From the pull down on the bottom part of the Manifest Utility start-up screen, select the set of software components that are to be selected. Refer to Figure 4-19. The choices are “DekoCast” and “Manifest.”

• DekoCast -- This choice will compare the DekoCast software programs on the workstation being tested to the official record of the Pinnacle Systems release for the DekoCast software.

• Manifest -- This choice will compare the software programs on the workstation being tested to the official record of the Pinnacle Systems release for the software.

Figure 4-19: Software components selection for Manifest Utility test

4. Click the “Run Diagnostics” button on the Manifest Utility program window.

Clicking the “Run Diagnostics program will cause the comparison test for the selected workstation components to be made. For the DekoCast components, a window similar to that shown in Figure 4-20 will be displayed.

Figure 4-20: Example results from Manifest Utility program

A window similar to that shown in Figure 4-20 will be displayed if the test is run for the software components.

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5. Save the results of the test.

Pinnacle Systems Customer Support will either ask to be sent a copy of the file, or go over the results of the test with you over the phone. Therefore save the results of the test by clicking the “Save” button on the Manifest Utility program window to capture the window and save the results. When the “Save” button is clicked, a “Save File As...” window similar to that shown in Figure 4-21 will be displayed.

Figure 4-21: Example File Save As Window

From the “Save in” pull down at the top upper left of the File Save As window, select the location that the result of the Deko Manifest test will be saved. Refer to Figure 4-22.

Figure 4-22: Selecting saved location for test results

The file will be saved as an Internet Explorer.html file in the location that you indicated.

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6. Click the “Clear List” button to test the other set of software components listed in the Deko Manifest screen pull-down list.

Click on the “Clear List” button to refresh the Manifest Utility window so that it looks similar to what is shown in Figure 4-23.

Figure 4-23: Manifest Utility window refreshed with “Clear List” button

7. Select the other set of software components listed in the Deko Manifest screen pulldown list.

From the pull down on the bottom part of the Manifest Utility start-up screen, select the other set of software components (i.e., the one not previously tested). Refer to Figure 4-19. Your choice will either be “DekoCast” or Manifest.

8. Perform Steps 4 and 5 listed above to complete testing.

Once the second set of file components file has been tested and saved, Deko Manifest Utility testing is completed. Follow the instructions given to you by Pinnacle Systems Customer Support in order to get the saved files to them.

Interpreting Deko Manifest Test Results

The Deko Manifest Utility test compares the registered software components on the workstation being tested with the official record of a software release. Files that match are indicated with a green check mark and normal black text. Files that are newer on the workstation than what the official release record shows are indicated with a blue “?” and blue text. Files that have a problem are indicated with a red “x” and red text. Refer to Figure 4-24.

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Figure 4-24: Example Deko Manifest results with possible problems

Important: It does not necessarily mean that the DekoCast workstation being tested is malfunctioning just because the results of a Deko Manifest test may have blue or red files indicated. In fact, some workstations are suppose to have files indicated this way. This is why it is absolutely imperative that a Pinnacle Systems Customer Support representative interprets the test results and recommends to you how to proceed. This is also why the Internet Explorer .html file of the Deko Manifest results saved in the procedures above must be sent to Customer Support. Contact information can be found in “Appendix A: Pinnacle Systems Technical Support.”

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DekoCast Technical Reference And Service Guide

Chapter 5: System Maintenance

This Chapter describes how to remove and replace components diagnosed to have failed in the DekoCast Workstation. System recovery procedures are also given for cases when the entire DekoCast operating system must be replace on or restored onto a DekoCast workstation. Please note that DekoCast Workstation components should only be replaced if you are directed to do so by a Pinnacle Customer Support representative.

This Chapter contains the following sections:

• Replacing Workstation Components

• System Recovery Procedures

• Configuring A New “System” Hard Drive

• Configuring A New “Media” Hard Drive

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Replacing Workstation Components

Only the components inside of a DekoCast Workstation that are listed below are considered user replaceable by non-Pinnacle Systems personnel:

• TARGA Card(s)

• Daria Bypass Card

• RS-422 Card

• SVGA Card

•Hard Drives

• Power Supply

•Fan

• DVD/CD Drive And Floppy Drive

The physical location of each component listed above for a DekoCast Workstation is shown in Figure 5-1.

Fan

Hard Drives

Floppy Drive

CD-ROM Drive

TARGA Cards

Daria Bypass Card

RS-422 Card

SVGA Card

Workstation Support Brace

Power Supplies

Figure 5-1: Replaceable components within a DekoCast Workstation

Any components not listed above that needs to be replaced within a DekoCast W orkstation should only be replaced by a qualified Pinnacle Systems service engineer.

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Replacing A TARGA Card

Important: Remove a TARGA card only if directed to do so by a Pinnacle Systems Customer Support representative.

There is one TARGA card within a DekoCast Workstation. Usually, it is the I/O Diagnostic application (refer to Chapter 4: Troubleshooting) that confirms the TARGA card needs to be replaced. Refer to Figure 5-1 for the TARGA card location, and Figure 5-2 for TARGA card identification.

Figure 5-2: TARGA Card

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

Important: Do not attempt to open the computer while the computer is turned on. If you think the computer is in sleep mode press the power button in front of the computer to wake it, and then shut down the computer.

2. Remove all cables from the back of the computer, and let the computer cool down.

Unplugging the power cord and cables helps to ensure that no power is running on the motherboard, which reduces the risk of damage to your equipment. W ait 5 minutes to allow the computer’s internal components to cool.

3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your new TARGA card. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

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5. Remove all of the PCI slot back-panel access plates at the rear of the computer.

Unscrew the two spring screws that hold each plate in place, and then pry each plate from the back of the computer. Note that internal BNC cables run from the back of the workstation’s back-panel access plate for the TARGA card. Refer to Figure 5-3.

Figure 5-3: BNC I/O Connection Plate with internal BNC cables

Remove from the TARGA card the BNC cables coming from the workstation’s back-panel access plate for the TARGA card.

6. Remove all remaining BNC cables from the TARGA card.

Remove all of the remaining BNC cables from the TARGA card (including the REF BNC cable if it is used).

7. Remove the Fan Cover.

Refer to Figure 5-4. Unscrew the 3 retaining screws on top of the fan housing that holds the fan’s cover in place. Then remove the fan cover and put it aside.

Figure 5-4: Fan Cover Retaining Screws

8. Remove the Workstation Support Brace.

The Workstation Support Brace lies across the workstation just above the TARGA card and other workstation cards. Refer to Figure 5-1. There are two screws on each end of the brace that must be unscrewed so that the support brace can be removed from the workstation.

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9. Remove retaining screw and pull the TARGA card from the PCI slot.

Unscrew the retaining screw that secures the TARGA card’s bracket in place. Save the screw because it will be used with the new card. Firmly lift the TARGA card from its slot by pulling upwards while using a gentle lengthwise rocking motion, and set the card aside.

10. Remove the new TARGA card from its antistatic bag.

Make sure you are grounded via the antistatic wrist strap. Handle the card by its edges and by its metal bracket, and avoid touching the connector pins on the bottom of the card. If a black handle is connected to the TARGA card, remove the handle so that the card looks similar to that shown in Figure 5-2.

11. Insert the new TARGA card into the expansion slot.

Note: The same expansion slot that the damaged card was pulled from should be used.

With the bracket toward the open access port, align the connector on the bottom of the card directly over the slot. Then push down and gently rock the card lengthwise until the card is firmly seated. When pushed into the slot the TARGA card may catch as if it were in place, so gently continue to exert pressure until it “seats” again. The gold slot connectors on the card are barely visible when the card is completely installed.

Important: Don’t over force the card. If there is hard resistance, remove the card and try again.

12. Secure the TARGA card’s bracket with retaining screw.

Use the card retaining screw that was removed earlier to secure the TARGA card’s bracket in place.

13. Attach the REF 1 internal BNC cable to the REF BNC connector on the TARGA card.

Refer to Figure 5-5. Push the BNC cable grip onto the card’s BNC connector. The BNC cable grip should then be turned clockwise to lock it onto the card’s BNC connector.

Figure 5-5: REF 1 internal cable connected to TARGA card

Note: All REF BNC’s are the same.

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14. Attach all other internal BNC cables to the TARGA card.

The internal BNC connections to the TARGA card from the workstation’s back-panel BNC I/O access plate for the TARGA card, and from the Daria Bypass Card, are as follows:

Back-Panel I/O BNC Access Plate to TARGA:

• KEY IN to TARGA IN B

• KEY OUT to TARGA OUT B

Daria Bypass Card to TARGA:

• Daria OUT B to TARGA IN A

• Daria IN B to TARGA OUT A

The internal BNC connections from the workstations’s back-panel BNC I/O access plate for the TARGA card to the Daria Bypass Card are as follows:

Back-Panel I/O BNC Access Plate to Daria:

• VIDEO IN to Daria IN A

• VIDEO OUT to Daria OUT A

A visual representation of the BNC connections is shown in Figure 5-6.

DARIA

Inside Of Workstation Chassis

REDUNDANT POWER SUPPLIES

SVGA

MOUSE

KEYBRD

RS422A RS422A

USB

SERIAL

PARALLEL

MANUAL BYPASS

SERIAL

NETWORK

REFERENCE

SPEAKERS

ALARM SILENCE

MIC

Figure 5-6: BNC Connections for TARGA and Daria Bypass Cards

TARGA

REF

IN B

OUT B

IN A

OUT A

VIDEO

OUT

KEY

KEY OUT

IN A

OUT A

IN B

OUT B

OVER

RIDE

15. Attach all of the PCI slot back-panel access plates to the workstation.

Push each workstation PCI slot back-panel access plate into place on the computer’s frame, and tighten the two spring screws of each plate to fasten. Then connect all of the external BNC cables to the front of the BNC I/O Connection Plate. Make sure that the

external BNC cables that connect to the BNC I/O access plate for the TARGA card are firmly in place.

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16. Attach the Fan Cover and Workstation Support Brace.

Place the Fan Cover on top of the fan housing and screw the cover back into place with the three cover screws previously removed. Put the Workstation Support Brace back in place just above the TARGA card(s) and other cards. Refer to Figure 5-1. Screw the brace into place at both ends with its previously removed screws.

17. Attach all other cables and power up the computer.

Connect power cord, monitor cable, and any other communication cables that you removed previously, and then power up the computer.

18. If necessary, set the termination switch on the TARGA Card.

The termination switch on the TARGA card is located near the top edge of the card close

to the card’s retainer bracket. Refer to Figure 5-7.

Figure 5-7: Termination switch on two TARGA cards

Some systems require the termination switch on the TARGA card to be “On,” others “Off.” Termination is activated “On” if the switch is set away from the retainer bracket so that the switch’s green LED light is lit (i.e., On).

Important: The TARGA card termination switch must be set to “On” in a DekoCast workstation.

19. Run the I/O Diagnostic Test to ensure the new card is functional.

The I/O Diagnostic T est application should be used to check the functionality of the newly installed TARGA card. Refer to “Chapter 4: Tr oubleshooting” for instructions on locating and using the Diagnostic Test software program.

Important: If the newly installed T ARGA card fails when tested, check all of the connections and retest. If the card fails again, contact Pinnacle Customer Support. Refer to Appendix A for contact information.

20. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the computer.

21. Return the damaged TARGA Card to Pinnacle Systems.

Place the damaged TARGA card into the antistatic bag that the replacement card was pulled from, and send the damaged card to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing The Daria Bypass Card

Important: Remove the Daria Bypass Card only if directed to do so by a Pinnacle Systems Customer Support representative.

There is one Daria Bypass Card within a DekoCast W orkstation. Refer to Figure 5-1 for the Daria Bypass Card location, and Figure 5-8 for Daria Bypass Card identification.

Figure 5-8: Daria Bypass Card

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

2. Remove all cables from the back of the computer, and let the computer cool down.

3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your new Daria Bypass Card. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

5. Except for the BNC back-panel access plate, remove all the other PCI slot back-panel access plates at the rear of the computer.

Unscrew the two spring screws that hold each plate in place, and then pry each plate from the back of the computer. Note that internal BNC cables run from the back of the BNC back-panel access plate to the Daria Bypass Card. Refer to Figure 5-9.

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Figure 5-9: View of BNC cables connected to Daria Bypass Card

6. Remove all the BNC cables from the Daria Bypass Card.

Disconnect the four BNC cables from the Daria Bypass Card. Each BNC cable “grip” must be turned counter-clockwise to loosen. Once loosened, a BNC can be pulled from the Daria’s BNC connector.

7. If the Over-Ride socket on the Daria has a plug in it, remove the plug.

The Over-Ride socket is located at the bottom of the Daria’s card mounting bracket. If an over-ride switch has been installed on the workstation, remove the plug for the switch from the Daria Bypass Card.

8. Remove the Workstation Support Brace.

The Workstation Support Brace lies across the workstation just above the Daria Bypass Card and other workstation cards. Refer to Figure 5-1. There are two screws on each end of the brace that must be unscrewed so that the support brace can be removed from the workstation.

9. Remove retaining screw and pull the Daria Bypass Card from the PCI slot.

Unscrew the retaining screw that secures the Daria Bypass Card’ s bracket in place. Save the screw because it will be used with the new card. Firmly lift the Daria Bypass Card from its slot by pulling upwards while using a gentle lengthwise rocking motion, and set the card aside.

10. Remove the new Daria Bypass Card from its antistatic bag.

Make sure you are grounded via the antistatic wrist strap. Handle the card by its edges and by its metal bracket, and avoid touching the connector pins on the bottom of the card.

11. Insert the new Daria Bypass Card into the expansion slot.

Note: The same expansion slot that the damaged card was pulled from should be used.

Important: Don’t over force the card. If there is hard resistance, remove the card and try again.

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12. Secure the Daria Bypass Card’s bracket with retaining screw.

Use the card retaining screw that was removed earlier to secure the bracket in place.

13. Attach all four internal BNC cables to the Daria Bypass Card.

The internal BNC connections to the Daria Bypass Card from the workstation’s backpanel BNC I/O access plate, and from the Daria Bypass Card, are as follows:

Back-Panel I/O BNC Access Plate to Daria:

• VIDEO IN to Daria IN A

• VIDEO OUT to Daria OUT A

Daria Bypass Card to TARGA:

• TARGA IN A to Daria OUT B

• TARGA OUT A to Daria IN B

Refer to Figure 5-6 for a visual representation of the BNC connections.

14. If an Over-Ride switch is installed on the workstation, connect the plug into the

socket on the Daria Bypass Card.

The Over-Ride socket is located at the bottom of the Daria’s card mounting bracket.

15. Attach all of the PCI slot back-panel access plates to the workstation.

16. Attach the Workstation Support Brace.

Put the W orkstation Support Brace back in place just above the cards. Refer to Figure 5-1. Screw the brace into place at both ends with its previously removed screws.

17. Attach all other cables and power up the computer.

Connect power cord, monitor cable, and any other communication cables that you removed previously, and then power up the computer.

18. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the computer.

19. Return the damaged Daria Bypass Card to Pinnacle Systems.

Place the damaged Daria Bypass Card into the antistatic bag that the replacement card was pulled from, and send the damaged card to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing The RS-422 Card

Important: Remove the RS-422 card only if directed to do so by a Pinnacle Systems Customer Support representative.

There is one RS-422 card within a DekoCast Workstation. Refer to Figure 5-1 for the RS-422 card location, and Figure 5-10 for Daria Bypass Card identification.

Figure 5-10: RS-422 Card

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

2. Remove all cables from the back of the computer, and let the computer cool down.

3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wr ist Strap that is provided with your new RS-422 card. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

5. Except for the BNC back-panel access plate, remove all the other PCI slot back-panel access plates at the rear of the computer.

Unscrew the two spring screws that hold each plate in place, and then pry each plate from the back of the computer. Note that internal ribbon cables run from the back panel of the workstation chassis to the RS-422 card. Refer to Figure 5-11.

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Figure 5-11: View of ribbon cables connected to RS-422 card

6. Remove the ribbon cables from the RS-422 card.

Disconnect the two ribbon cables from the RS-422 card.

7. Remove the Workstation Support Brace.

The Workstation Support Brace lies across the workstation just above the RS-422 card and other workstation cards. Refer to Figure 5-1. There are two screws on each end of the brace that must be unscrewed so that the support brace can be removed from the workstation.

8. Remove retaining screw and pull the RS-422 card from the PCI slot.

Unscrew the retaining screw that secures the RS-422 card’ s bracket in place. Save the screw because it will be used with the new card. Firmly lift the RS-422 card from its slot by pulling upwards while using a gentle lengthwise rocking motion, and set the card aside.

9. Remove the new RS-422 card from its antistatic bag.

Make sure you are grounded via the antistatic wrist strap. Handle the card by its edges and by its metal bracket, and avoid touching the connector pins on the bottom of the card.

10. Insert the new RS-422 card into the expansion slot.

Note: The same expansion slot that the damaged card was pulled from should be used.

Important: Don’t over force the card. If there is hard resistance, remove the card and try again.

11. Secure the RS-422 card’s bracket with retaining screw.

Use the card retaining screw that was removed earlier to secure the bracket in place.

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12. Attach the two internal ribbon cables to the RS-422 card.

The internal ribbon connections to the RS-422 card from the workstation’ s back-panel RS422 connections are as follows:

• Workstation Back-Panel RS-422A ribbon to bottom connector on RS-422 Card

• Workstation Back-Panel RS-422B ribbon to top connector on RS-422 Card

Note: The easiest way to tell which ribbon cable is which is to insert your fingers inside the back-panel chassis to the RS-422B connector, and then trace the ribbon cable with your fingers.

13. Attach the PCI slot back-panel access plates to the workstation.

14. Attach the Workstation Support Brace.

Put the W orkstation Support Brace back in place just above the cards. Refer to Figure 5-1. Screw the brace into place at both ends with its previously removed screws.

15. Attach all other cables and power up the computer.

Connect power cord, monitor cable, and any other communication cables that you removed previously, and then power up the computer.

16. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the computer.

17. Return the damaged RS-422 Card to Pinnacle Systems.

Place the damaged Daria Bypass Card into the antistatic bag that the replacement card was pulled from, and send the damaged card to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing The SVGA Card

Important: Remove a SVGA card only if directed to do so by a Pinnacle Systems Customer Support representative.

The SVGA card is installed in the AGP slot on the motherboard. The AGP slot is brown in color; the PCI slots are ivory in color. Refer to Figure 5-1 for the SVGA card location, and Figure 5-12 for SVGA card identification.

Figure 5-12: SVGA Card

Note: The workstation SVGA card may differ slightly from what is shown in Figure 5-12.

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

2. Remove all cables from the back of the computer, and let the computer cool down.

Unplugging the power cord and cables helps to ensure that no power is running on the motherboard, which reduces the risk of damage to your equipment. Be sure to disconnect the monitor’s VGA cable (Figure 5-13).

Figure 5-13: Monitor cable connected to SVGA card.

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3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your DekoCast Workstation. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

5. Remove the Workstation Support Brace.

The Workstation Support Brace lies across the workstation just above the TARGA card(s) and other workstation cards. Refer to Figure 5-1. There are two screws on each end of the brace that must be unscrewed so that the brace can be removed from the workstation.

6. Remove SVGA card’s retaining screws and pull the card from the AGP slot.

Unscrew the retaining screws that secures the SVGA card’s bracket in place. Save the screws because they will be used with the new card. There may be a retention clip built into the AGP slot (towards the end). If so you must push it aside, then firmly lift the SVGA card from its slot by pulling upwards while using a gentle lengthwise rocking motion.

Note: If there is a tie wrap binding the wiring, you may have to remove (i.e., cut) the tie wrap.

7. Remove the new SVGA card from its antistatic bag.

Make sure you are grounded via the antistatic wrist strap. Handle the card by its edges and by its metal bracket, and avoid touching the connector pins on the bottom of the card.

8. Insert the new SVGA card into the AGP slot.

With the bracket toward the open access port, align the connector on the bottom of the card directly over the slot. Then push down and gently rock the card lengthwise until the card is firmly seated.

Important: Don’t over force the card. If there is hard resistance, remove the card and try again.

9. Attach the Workstation Support Brace.

Put the Workstation Support Brace back in place just above the TARGA card(s) and other cards. Refer to Figure 5-1. Screw the brace into place at both ends with its previously removed screws.

10. Attach all other cables to the computer.

Connect power cord, SVGA monitor cable, and any other communication cables that you previously removed.

11. Turn on the monitor and power up the computer

You should see video displayed on the VGA monitor.

Important: If video is not displayed on the VGA monitor, check all of the connections. If is still not displayed, contact Pinnacle Customer Support. Refer to Appendix A for contact information.

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12. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the computer.

13. Return the damaged SVGA Card to Pinnacle Systems.

Place the damaged SVGA card into the antistatic bag that the replacement card was pulled from, and send the damaged card to Pinnacle Systems per the instructions given by Pinnacle Support.

Replacing A Hard Drive

Important: Remove a Hard Drive only if directed to do so by a Pinnacle Systems Customer Support representative.

The Hard Drives are accessed from the front panel of a DekoCast Workstation if it becomes necessary to install a replacement. Refer to Figure 5-14.

Figure 5-14: Workstation Front Panel (with panel cover removed)

Refer to Figure 5-15 for Hard Drive identification.

Figure 5-15: DekoCast Workstation Hard Drive

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

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2. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your DekoCast Workstation. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

3. Loosen the captive thumbscrews of the damaged drive.

Use a screwdriver if necessary to completely loosen the two thumbscrews. The screws are “captive” meaning that they can be loosened but not removed from the front bay panel.

4. Pull the Hard Drive out from its drive bay.

Grab the two thumbscrews and pull to slide the Hard Drive out from the drive bay . Refer to Figure 5-16.

Figure 5-16: Hard drive out from drive bay.

Continue to pull on the Hard Drive until it is completely removed from its drive bay. Refer

to Figure 5-17. Set the damaged Hard Drive aside.

Figure 5-17: View of empty hard drive bay

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5. Remove the new Hard Drive from its antistatic bag.

Make sure you are grounded via the antistatic wrist strap. Handle the new Hard Drive as much as possible by its front bay panel.

6. Push the new Hard Drive all the way into the drive bay.

Align the Hard Drive so that it will properly slide into the drive bay, and then push the Hard Drive so that it completely slides into the drive bay. This will connect the Hard Drive to its connectors at the back of the bay. Refer to Figure 5-16. The Hard Drive’s front bay panel should be flush with the front panel of the DekoCast Workstation.

7. Tighten the captive thumbscrews of the new drive.

Use a screwdriver if necessary to completely tighten the two thumbscrews.

8. Turn on the monitor and power up the computer

You should see video displayed on the VGA monitor.

Important: If an “Operating system not found” message is displayed on the monitor, the captive

thumbscrews for the new drive may not be tighten enough. Use a screwdriver to tighten the screws as much as possible, and then power down and power up the workstation.

Important: If video is not displayed on the VGA monitor, check all of the connections. If is still not

displayed, contact Pinnacle Customer Support. Refer to Appendix A for contact information.

9. Configure the new hard drive.

Refer to either “Configuring A New System Hard Drive” or “Configuring A New Media Hard Drive” in this Chapter for information on configuring the new Hard Drive just installed.

10. Place backup files from damaged hard drive onto the new hard drive.

Refer to “System Recovery Procedures” in this Chapter for information on placing the

files backed up from the damaged Hard Drive onto the new Hard Drive just installed.

Important: If there is no backup of the damaged Hard Drive, co ntact Pinnacle Cust omer Support .

Refer to Appendix A for contact information.

11. Return the damaged Hard Drive to Pinnacle Systems.

Place the damaged Hard Drive into the antistatic bag that the replacement drive was pulled from, and send the damaged drive to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing A Power Supply

Important: Remove a Power Supply only if directed to do so by a Pinnacle Systems Customer Support representative.

The DekoCast Workstation uses a dual Power Supply configuration. This redundancy with the power supplies is so if one Power Supply should fail the other will keep the workstation from abruptly powering down. When a DekoCast Workstation Power Supply unit starts to malfunction, the LED on the unit will dim and eventually turn off. A Workstation Power Supply unit is shown in Figure 5-18.

Figure 5-18: Power Supply

The Power Supplies are accessed from the back of a DekoCast Workstation if it becomes necessary to install a replacement. A Power Supply can be replaced “hot.” That is, a Power Supply can be replaced while the DekoCast is powered up (i.e., turned on and running).

1. Switch damaged Power Supply to off position and unplug it.

Make sure the switch of the Power Supply to be removed is in the off (i.e., “0”) position, and its power cord is removed. Refer to Figure 5-19.

Figure 5-19: Power Supply ready to be removed.

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Locking Latches

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2. Release locking latch and pull the Power Supply from the DekoCast Workstation.

Slide the locking latch (see Figure 5-19) switch up to release the lock. Then grab the Power Supply unit’s handle and pull the Power Supply straight out from the workstation. Refer to Figure 5-20. Set the damaged unit aside.

Figure 5-20: Hard drive out from drive bay.

3. Remove the new Power Supply from its antistatic bag.

Handle the new Power Supply with care.

4. Push the new Power Supply all the way into the drive bay.

Align the Power Supply so that it will properly slide into its bay, slide the locking latch up, and then push the Power Supply so that it completely slides into the bay. This will connect the Power Supply to its connectors at the back of the bay . Make sure the locking latch slides down to lock the Power Supply into place.

5. Plug in power cord and switch Power Supply to On.

When the Power Supply is switched to the On (i.e., “1”) position, its LED should light.

Important: If the LED on the unit does not light, check both ends of the unit’s power cord and also

make sure the workstation is turned on as well. If the LED still does not light and you are sure the unit is receiving power and the workstation is on, contact Pinnacle Customer Support. Refer to Appendix A for contact information.

6. Return the damaged Power Supply to Pinnacle Systems.

Place the damaged Power Supply into the antistatic bag that the replacement unit was pulled from, and send the damaged unit to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing The Fan

Important: Remove the Fan in a DekoCast W orkstation only if directed to do so by a Pinnacle Systems Customer Support representative.

The Fan assembly is located at the front of a DekoCast Workstation next to the Hard Drives (opposite side from DVD/CD and Floppy drive). Specifically , the Fan assembly is located directly in front of the T ARGA card(s). The primary function of the Fan is to help regulate the temperature of the TARGA card(s). Refer to Figure 5-1 for the Fan assembly location, and Figure 5-21 for Fan identification.

Figure 5-21: DekoCast Workstation Fan

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

2. Remove all cables from the back of the computer, and let the computer cool down.

3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your DekoCast Workstation. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

5. Remove the Workstation Support Brace, Fan Cover, and TARGA card(s).

Because the TARGA card(s) block the Fan Box screw access holes for the Fan, the TARGA card(s) must be removed from their slot(s). The Workstation Support Brace and Fan Cover must be removed as well. Refer to the “Replacing A TARGA Card” section previously discussed in this Chapter for instructions on removing the Workstation Support Brace, Fan Cover, and TARGA card(s).

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6. Disconnect the Fan’s power connector.

Disconnect the Fan’s power connector. Refer to Figure 5-22. If there is a tie binding the Fan’s power connector wiring to other wiring in the workstation, cut the tie and remove it. The wiring and connector for the Fan will come out of the workstation with the Fan when the Fan is lifted from the Fan Box.

Figure 5-22: Workstation Fan Connector

7. Remove the 4 screws that secure the Fan within the Fan Box.

There are access holes in the Fan Box that provide access to the fan retaining screws. Refer to Figure 5-23. Use a screw driver to loosen or remove each screw so that the Fan can be lifted out the top of the Fan Box.

Note: A magnetic screwdriver may be needed to more easily remove the fan screws.

Figure 5-23: Access Holes To Fan Retaining Screws

8. Lift the Fan out of the workstation Fan Box.

Once the 4 screws are no longer securing the fan in place, the fan can be lifted straight out from the top of the Fan Box. There is an opening inside the Fan Box from which the Fan’s wiring and power connector can be pulled through in order to completely remove the Fan from the workstation.

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9. Insert the new Fan’s power connector and wiring into the workstation.

Place the new Fan’s wiring and power connector into the Fan Box and snake it through the opening at the bottom of the box so that both are inside of the workstation chassis.

10. Insert new Fan into the workstation Fan Box and secure in place.

Place the new Fan into the Fan Box and secure it in place with the 4 screws that were previously removed. Refer to Figure 5-23. A magnetic screwdriver or turning the workstation up on its end may be necessary in order to align the screws to the screw holes.

11. Connect the Fan’s power connector.

Connect the Fan’s power connector so that power will be supplied to the Fan when the

workstation is powered up

12. Reinsert the TARGA cards into their slots, and reconnect their BNC cables.

Refer to “Replacing A TARGA Card” section previously discussed in this Chapter.

13. Attach the Fan Cover and Workstation Support Brace.

14. Attach all other cables to the computer.

Connect power cord and any other communication cables that you previously removed

from the DekoCast Workstation.

15. Turn on the monitor and power up the computer

You should see video displayed on the VGA monitor, and the new Fan should be working.

Important: If video is not displayed on the VGA monitor or if the new Fan is not working, then

check all of the connections. If video is still not displayed or if the Fan still is not working, then contact Pinnacle Customer Support. Refer to Appendix A for contact information.

16. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the computer.

17. Return the damaged Fan to Pinnacle Systems.

Send the damaged Fan to Pinnacle Systems per the instructions given by Pinnacle Support.

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Replacing The DVD/CD Drive And/Or Floppy Drive

Important: Remove the DVD/CD Drive or Floppy Drive only if directed to do so by a Pinnacle Systems Customer Support representative.

The DVD/CD and Floppy Drive assembly is located at the front of a DekoCast Workstation next to the Hard Drives (opposite side from Fan). Refer to Figure 5-1 for the DVD/CD and Floppy Drive assembly location, and Figure 5-24 for DVD/CD and Floppy Drive assembly identification.

Figure 5-24: DVD/CD and Floppy Drive Assembly

1. Shut down the computer and turn off the monitor.

Shut down the computer by going to the Start menu and selecting Shut Down (Start menu >> Shut Down). Turn off the monitor after you are sure the computer has powered down.

2. Remove all cables from the back of the computer, and let the computer cool down.

3. Discharge static electricity that you may have on your clothes or body.

Use the Anti-Static Wrist Strap that is provided with your DekoCast Workstation. Also, touch the metal part of the power supply to discharge any static electric charge that you might be carrying.

4. Remove the top cover from the computer.

Use a Phillips-head (+) screwdriver to remove the screws attaching the top cover to the computer. Then remove the cover from the computer.

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5. Disconnect the 2 thick-wired USB connectors on motherboard that come from the DVD/CD and Floppy Drive assembly.

Grasp each connector for the two USB wires and pull each from the motherboard. Refer to Figure 5-25.

Figure 5-25: Dual-wired USB connector on motherboard

6. Disconnect the power connector and ribbon cable from back of the DVD/CD Drive.

Pull the longer motherboard ribbon connector and then the power connector from the back of the DVD/CD Drive. Refer to Figure 5-26.

Figure 5-26: Motherboard ribbon and power cables connected to DVD/CD and Floppy Drive

7. Disconnect the power connector and ribbon cable from back of the Floppy Drive.

Pull the other (i.e., shorter) motherboard ribbon connector and then the power connector from the back of the Floppy Drive. Refer to Figure 5-26.

8. Remove the 4 screws from front panel that secures the DVD/CD Floppy Assembly.

There is one front panel screw at each edge DVD /D Floppy assembly (for a total of 4 screws) that holds the assembly to the front panel of the workstation. Remove these 4 screws and set them aside.

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9. Push the DVD/CD Floppy Assembly from the back to slide it out of the workstation.

Push the assembly from its back, and then grab its front to slide it out of the workstation. Take care that the dual-wire USB cable does not snag or pull other connected wires loose when the assembly is being removed. Refer to Figure 5-27.

Figure 5-27: Removal of DVD/CD and Floppy Drive

10. If the DVD/CD Drive is to be replaced, remove the screws securing the DVD/CD

Drive in the DVD/CD Floppy housing assembly.

There are 2 screws on the top side of the housing and 2 screws on the bottom side of the housing that keeps the DVD/CD Drive in place. Refer to Figure 5-28. Remove the screws.

Figure 5-28: Bottom of DVD/CD Floppy housing assembly

1 1. If the Floppy Drive is to be replaced, remove the screws securing the Floppy Drive in

the DVD/CD Floppy housing assembly.

There are 4 screws on the top of the housing and 4 screws on the bottom of the housing that keeps the Floppy Drive in place. Refer to Figure 5-28. Remove the screws.

12. Remove the malfunctioning drive from the housing assembly, and replace with the new DVD/CD or Floppy drive.

Once the malfunctioning DVD/CD or Floppy drive’s securing screws have been removed

from the housing assembly, the drive can simply be pushed out of the front of the housing

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assembly. The new replacement drive can then be pushed into the front of the assembly until it is in place. Refer to Figure 5-29.

Figure 5-29: Inserting DVD/CD Floppy housing assembly back into workstation

13. Put the screws that were removed back into the housing assembly.

Align the screw holes, and secure the new drive to the housing assembly with the screws

that were previously removed.

14. Connect the power connector and ribbon cable into the back of the Floppy Drive.

Connect the shorter motherboard ribbon connector and then the power connector to the

back of the Floppy Drive. Refer to Figure 5-26.

15. Connect the power connector and ribbon cable to the back of the DVD/CD Drive.

Connect the longer motherboard ribbon connector and then the power connector to the

back of the DVD/CD Drive. Refer to Figure 5-26.

16. Connect the 2 thick-wired USB connectors to the motherboard that come from the DVD/CD and Floppy Drive assembly.

Dress the two USB wires under the TARGA board. Then connect each connector to the

pins shown in Figure 30.

Important: The red wires go toward the PCI slots and the rear panel. The black wires are toward

the fan. Refer to Figure 5-30.

Figure 5-30: Dual-wired USB connector on motherboard

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17. Attach all other cables to the computer.

Connect power cord and any other communication cables that you previously removed

from the DekoCast Workstation.

18. Power up the computer

You should see video displayed on the VGA monitor.

Important: If the DVD/CD or Floppy Drive LED light comes on and stays on, then the drive’s

ribbon cable has been connected upside down. If such is the case, shut down the workstation and reattach the offending ribbon cable. If video is not displayed on the VGA monitor, then check all of the connections. If video is still not displayed, then contact Pinnacle Customer Support. Refer to Appendix A for contact information.

19. Place the computer’s cover back on the computer.

Use a Phillips-head (+) screwdriver to reattach the screws securing the top cover to the

computer.

20. Return the damaged DVD/CD Drive or Floppy Drive to Pinnacle Systems.

Send the damaged DVD/CD Drive or Floppy Drive to Pinnacle Systems per the

instructions given by Pinnacle Support.

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System Recovery Procedures

There may be instances when something happens and the DekoCast operating system (OS) software (or Deko program software) gets so corrupted that the quickest and easiest fix is to wipe out the OS and then restore it onto the workstation. There may be other instances where a Pinnacle Systems Customer Support representative instructs you to replace the DekoCast OS and Deko program software. In instances such as these, replacing the DekoCast system and program software restores the workstation to the state it was in when it was initially shipped.

Note: The DekoCast program software must always be re-installed on the wo rkstation after the OS has been restored.

Important: Because of instances such as the ones pointed out above, Pinnacle Systems always recommends that you periodically back up your system and media (clip) drives.

Follow one of the criteria below that describes your situation:

-- If you have a DekoCast “Drive Image Restore DVD” and a DekoCast “Software CD” (both ship with DekoCast workstations) stored in a place where you can find them per the instructions given in “Chapter 2: Installation And Setup,” then proceed to the section “You Have The Software Disks supplied By Pinnacle Systems” below. You will be able to completely restore your workstation in about 20 minutes.

-- If you don’t have the DekoCast “Drive Image Restore DVD,” but you do have the DekoCast Software CD, then proceed to the section called “Recreating A DekoCast Drive Image Restore DVD” below. Pinnacle Systems has provided a way for you to create the “Drive Image Restore DVD” that is needed from the DekoCast Workstation.

-- If you can’t find the DekoCast “Software CD,” then contact Pinnacle Systems Customer Support to obtain the software. Contact information for Pinnacle Systems Customer Support can be found in “Appendix A: Pinnacle Systems Customer Support.”

Important: If your system can’t boot back or if you have misplaced your Drive Image Restore DVD, then contact Pinnacle Systems Customer Support.

You Have The Software Disks Supplied By Pinnacle Systems

Perform the following steps to restore a DekoCast OS:

Important: This process will permanently delete all of the material on your C: Drive. Be sure to

back up all important material on your C: Drive before proceeding with this process.

1. Enter the BIOS setup of the workstation.

If the workstation has been turned off, power it up. Enter the BIOS program by rebooting the workstation, and then at the beginning of the start-up procedure press and momentarily hold down the <F2> key on the keyboard. This is done when you see the words “Press <F2> for Setup” on the monitor, or when you see the three keyboard “Lock” LEDs (top right-hand corner of the keyboard) flash on the keyboard.

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2. Insert the “Drive Image Restore DVD” into the DVD/CD-ROM drive.

3. From within the BIOS display, check that the boot order for the drives is as follows:

Boot Menu

Silent Boot [Disabled] Intel(R) Rapid BIOS Boot [Enabled] PXE Boot to LAN [Disabled] USB Boot [Disabled]

Boot Device Priority

1st Boot Device [1st Floppy Drive] 2nd Boot Device [3M-TEAC DV-W58G] 3rd Boot Device [PM-ST380013AS]

Hard Disk Drives Submenu

1st Drive [PM-ST380013AS] 2nd Boot Device [SM-ST3160023AS]

Important: The Har d Disk Drives Submenu must be in the o rder specified above. If not, yo ur Media (i.e., Clip) drive will be overwritten and not the System drive.

Use the arrow keys to get to the Boot menu. If it is necessary to correct the order of the drives, change the order of the drives per the instructions given on the screen. When you’re done, be sure to Save and Exit the BIOS program.

4. Reboot the workstation (it may automatically reboot coming out of the BIOS).

You will see a prompt “Restoring will overwrite your system partition. Are you sure?

Important: This process will permanently delete all of the material on your C: Drive. Be sure to back up all important material on your C: Drive before proceeding with this process.

Select “Yes.” The Drive Image Restore program will take approximately 6 minutes to complete. After the program has finished, the root directory for Drive A (shown as A:\>) will be displayed.

5. Remove the “Drive Image Restore DVD” from the DVD drive and reboot the workstation.

A welcome screen will appear after the reboot.

6. A prompt will be displayed stating “The Product ID You Entered Is Not Valid.”

Click “OK” until the prompt is no longer displayed.

7. Enter the 25 characters that make up the product key number for the workstation.

The alpha-numeric characters that make the product key can be found on the front panel of the workstation. If the DekoCast front panel cover is on the front of the workstation, remove the panel cover. The product key sticker is glued onto the front panel of the workstation. Type the product key onto the boxes displayed on the screen, then click “Next.” A screen prompting for the name of the computer should appear.

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8. Enter a name for the computer and click “Next.”

Only the characters A-Z, the numbers 0-9, and hyphens can be used. If the workstation is connected to a network, the name given to the machine (and the description if one is given) will appear on the network. When “Ok” is clicked, the Administrator password screen will appear.

9. Select the Network Settings for the workstation.

The choices are “Typical Settings” and Custom Settings.” For most situations, the “Typical Settings” selection will fulfill most needs. Contact your System Administrator if you’re not sure which to choose for the workstation.

10. Do not enter an Administrator password. Click “Next.”

A screen asking for the name of the workstation users will appear.

11. Select the “Workstation Computer Domain” for the workstation and click “Next.”

Contact your System Administrator if you’re not sure if the workstation is to be part of a

domain. After “Next” is clicked, the software will load and the system will reboot.

12. Click “Next” on the initial screen of the Network Identification Wizard program.

The “Network Identification Wizard” program automatically launches after the system

reboots. After next is clicked a “Users Of This Computer” screen will appear .

13. Click “Next” on the “Users Of This Computer” screen.

Use the default settings. Do not type in a password for the password field.

14. Click “Finish” to complete the software restore.

The DekoCast background screen will appear. The operating system has been restored on the workstation, but will need to be configured. Refer to “Configuring A Restored OS” below.

Configuring A Restored DekoCast OS

The steps for configuring a restored DekoCast OS are as follows:

1. For now, click “Cancel” to each “Found New Hardware Wizards” pop-up window.

The pop ups will occur a number of times for the workstation.

2. If necessary, change the desktop to a resolution of 1024x768 with 32-bit color.

This is done by navigating the following path: Right click on desktop >> Properties >>Settings

tab Clicking the Settings tab will then show a window similar to that shown in Figure 5-31.

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Figure 5-31: Display Properties window

Use the slider to adjust the screen resolution and bit depth to 1024x768 with 32-bit color. Then click “Ok” and then “Yes” to keep the new resolution and color depth.

3. Change the DVD/CD-ROM Drive and Hard Drives’ letter designations.

The designations for the drives should be changed as follows:

-- Drive Disk 0 System partition should have a designation of (C:)

-- Drive Disk 0 Graphics partition should have a designation of (D:)

-- Drive Disk 1 Clips partition should have a designation of (E:)

-- Drive DVD/CD-ROM 0 should have a designation of (F:)

Check the hard drive letter designations by right clicking on “My Computer” and select “Manage.” A window similar to that in Figure 5-32 will be displayed.

Figure 5-32: Initial Computer Management Window

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In the left pane (see Figure 5-32) click the “Disk Management.” A screen similar to that shown in Figure 5-33 will be displayed. If necessary, expand the window’s size.

Figure 5-33: Computer Management window with Disk Management selected.

If the drive letter designations are as follows, go to Step 5:

-- Drive Disk 0 System equals (C:)

-- Drive Disk 0 Graphics equals (D:)

-- Drive Disk 1 Clips equals (E:)

-- Drive DVD/CD-ROM 0 equals (F:)

If the designation letters do not match what is listed above, an example of the procedure for changing drive letters is as follows:

Right click on the drive word Clips (D:) and select “Change Drive Letters and Paths...” from the pop-up window. Refer to Figure 5-34.

Figure 5-34: Change Drive Letters and Paths being selected

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Select “Edit...” from the “Change Drive Letters and Paths... window.” Refer to Figure 5-35.

Figure 5-35: Change Drive Letters and Paths window

From the pull down select “H” as the new drive designation to be assigned to Clips and then click “Ok.” Refer to Figure 5-36.

Figure 5-36: H designation selected for Clips Drive

Select “Yes” to confirm that the drive designation is to be assigned. Refer to Figure 5-37.

Figure 5-37: Confirmation of drive designation

Right click on the partition word Graphics (E:) and select “Change Drive Letters and Paths...” from the pop-up window. Refer to Figure 5-38.

Figure 5-38: Change Drive Letters and Paths being selected

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Select “Change...” from the “Change Drive Letters and Paths... window.” Refer to Figure 5-39.

Figure 5-39: Change Drive Letters and Paths window

From the pull down select “D” as the new drive designation to be assigned to Graphics and then click “Ok.” Refer to Figure 5-40.

Figure 5-40: D designation selected for Graphics

Select “Yes” to confirm that the drive designation is to be assigned. Refer to Figure 5-41.

Figure 5-41: Confirmation of drive designation

Right click on the partition word Clips (H:) and select “Change Drive Letters and Paths...” from the pop-up window. Refer to Figure 5-42.

Figure 5-42: Change Drive Letters and Paths being selected

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Select “Edit...” from the “Change Drive Letters and Paths... window.” Refer to Figure 5-43.

Figure 5-43: Change Drive Letters and Paths window

From the pull down select “E” as the new drive designation to be assigned to Clips and then click “Ok.” Refer to Figure 5-44.

Figure 5-44: E designation selected for Clips Drive

Select “Yes” to confirm that the drive designation is to be assigned. Refer to Figure 5-45.

Figure 5-45: Confirmation of drive designation

Repeat the process for any remaining partitions that need to be changed. Make sure the partition designations are the same as those shown in Figure 5-46 below.

Important: When completed, your designations should match those shown in Figure 5-46.

Figure 5-46: The correct drive designations for a DekoCast workstation

Important: Disk 0 and Disk 1 should show as “Basic” and not “Dynamic.” Refer to Figure 5-46. If one or the other shows as “Dynamic,” then right click the disk icon and choose “Convert To Basic.”

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4. Configuration for DekoCast OS is Complete.

Close the Computer Management window. The last part of the process is to install the DekoCast program software. Refer to the “Installing The DekoCast Software” section below.

Installing The DekoCast Software

The steps for installing the DekoCast program software are as follows:

1. Exit all Windows programs and reboot the DekoCast.

2. Insert the DekoCast Software CD into DVD/CD-ROM drive, and then click “Next” on the W elcome s creen.

The CD will automatically run and start the installation when the software CD is inserted into the DVD/CD-ROM drive.

Note: If the installation does not automatically run, you can use My Computer or Explorer to navigate to the CD. In the CD's root directory, double-click on the file SETUP.EXE.

3. Accept the license agreement.

Click to check the “Yes, I accept” radio button.

4. Proceed with the software installation process.

The installation screens that are displayed are for the most part self-explanatory. In most instances, use the default. The process is as follows:

-- The DekoCast Installer will remove some older “CODI” drivers if the older drivers are

3.5.1 or earlier. This may take several minutes. Select “Yes, I want to reboot my computer now” and then click the “Finish” button when you are prompted to do so. Your DekoCast system will then reboot.

Important: After the DekoCast system reboots, you may see some “Found New Hardware Wizard” dialog boxes. Be sure to cancel out of each of these dialog boxes. The DekoCast Installer will automatically resume.

-- The installer will then install the new “CODI” drivers. This may take several minutes.

-- The installer will then install PostDeko Lite and the DekoCast Application software. Accept all of the defaults as presented. Then select “Yes, I want to reboot my computer now” and click the “Finish” button when you are prompted to do so. Your DekoCast system will then reboot. The installation process is complete at this point.

Important: If you have any problems with the installation process or the new version of software contact Pinnacle Customer Support. Refer to Appendix A for contact information.

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Installing The Daria Bypass Card Software

On some DekoCast workstations it may become necessary to install the Daria Bypass Card software. An easy check to see if the software is installed on a workstation is to navigate the following path within Windows: St art menu >> Programs >> Pinnacle Systems >> Daria Pass through. If “Daria Pass through” is not shown, then the Daria Bypass Card software needs to be installed on the system.

The steps for installing the Daria Bypass Card utility software are as follows:

1. On the application CD, browse to the F:\Resources\DariaPassthrough\Driver folder and run the setup.exe file.

2. Accept all the default selections. At the end ensure that “No, I want to reboot my computer later” is checked and click the “Finish” button when you are prompted to do so.

3. On the application CD, browse to the F:\Resources\DariaPassthrough\Tester folder and run the setup.exe file.

4. Accept all the default selections. At the end ensure that “Yes, I want to reboot my computer now” is checked and click the “Finish” button when you are prompted to do so.

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Chapter 5: System Maintenance

Recreating A DekoCast Drive Image Restore DVD

Note: The Drive Image Restore DVD created in this process will only restore the operating system and supporting utilities for the DekoCast. The actual DekoCast program is installed from the Deko Software CD.

Pinnacle Systems has provided a way that you can create a DekoCast “Drive Image Restore DVD” in case the one originally sent with a DekoCast workstation can’t be found. To do this, you will need a blank DVD of one of the following formats:

• DVD +R

• DVD +RW

Important: The DVD/CD-ROM drive on the DekoCast workstation will not properly burn a DVD that has a format of -R or -RW.

Perform the following steps to recreate a Deko 300 Drive Image Restore DVD:

1. Power up the workstation and insert a blank DVD into the DVD/CD-ROM drive.

If necessary, close the Drive F window if it is displayed since nothing is on the DVD at this time.

2. Start the software program named “Instant CD+DVD” on the workstation.

Navigate the following path to the Instant CD+DVD software program:

Start >> Programs >>Instant CD+DVD

Then click the program file “Instant CD+DVD” to open it. A window similar to that shown in Figure 5-47 should be displayed.

Figure 5-47: Initial start up window of Instant CD+DVD

3. Click “Data Disk.” Refer to Figure 5-47.

Once Data Disk is clicked a New project window will be displayed similar to that shown in Figure 5-48 with a New Project window displayed.

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Figure 5-48: New Project Dialog

4. Click “Cancel” for the New Project dialog.

Click the “Cancel” button. Refer to Figure 5-48.

5. Click the “New Project” menu icon.

A “New Disc Project” window similar to that shown in Figure 5-49 will be displayed.

Figure 5-49: New Disc Project window

6. Click the “Advanced Projects” box.

Click to check mark the “Advanced Projects” box. Refer to Figure 5-49.

7. Select “Raw / ISO Data.”

Click to highlight “Raw/ISO data” and then click “Next.” Refer to Figure 5-50.

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Figure 5-50: Raw/ISO Data selected

8. Browse to the Track1.iso file on Drive E (Clips drive) within the System Restore folder.

Once you have browsed to the Track1.iso file click “Next.” Refer to Figure 5-51.

Figure 5-51: Browsing to Track1.iso file

9. Select “Close This Wizard” and click “Finished.”

Refer to Figure 5-52.

Figure 5-52: Close This Wizard selected

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10. Click to highlight the word “Raw,” and then click “Properties” in the icon menu.

Raw is a file name under “Disc Projects” in the Projects Pane. Refer to Figure 5-53.

Figure 5-53: Clicking Raw file within Disc Projects subdirectory

Once the “Properties” menu icon is clicked, a window showing of the “Properties Of

Raw” will be displayed. Refer to Figure 5-54.

Figure 5-54: Properties Of Raw window displayed

11. From the pull down for “Disk Type” select “DVD.”

Select DVD as the Disc Type that is in the DVD/CD-ROM drive, and then click “Ok.”

Refer to Figure 5-54.

12. Click “Write” in the icon menu.

Refer to Figure 5-55. “Write” in the icon menu is represented by a red ball.

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Figure 5-55: Clicking Write in the icon menus

When “Write” in the icon menu is clicked a “write Disc Project” window will be displayed. Refer to Figure 5-56. The drive image of the DekoCast operating system is now ready to be copied to the DVD.

Figure 5-56: Write Disc Project window displayed

13. Click the “Write” button in the “Write Disk Project” dialog.

Click the “Write” button to begin writing the DekoCast operating system to the DVD. Refer to Figure 5-56.

Once the “Write” button is click, a window indicating the progress of the data being written onto the DVD will be displayed. Refer to Figure 5-57.

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Figure 5-57: Progress indication of data being written to DVD

14. When “Writing Successfully Finished” (Figure 5-58) is displayed, the DVD can be removed.

Figure 5-58: Successful creation of DekoCast Drive Image Restore DVD

15. Quit the Instant CD+DVD software program.

The DekoCast “Drive Image Restore DVD” you just created can now be used to restore the DekoCast operating system. Refer to the section “You Have The Software DVDs Supplied By Pinnacle Systems” above for instructions on restoring the DekoCast operating system and restoring the Deko software program.

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Chapter 5: System Maintenance

Configuring A New “System” Hard Drive

If for whatever reason your “System” hard drive needed to be replaced, and you have receive a new “System” hard drive from Pinnacle Systems Customer Support, the new “System” hard drive will need to be configured. Perform the following steps to configure a new “System” hard drive received from Pinnacle:

Important: Remove the “Media” hard drive before proceeding with this procedure to keep from inadvertently over writing the content of the drive.

1. Insert the new replacement “System” hard drive into the workstation.

Refer to the “DekoCast Workstation Initial Setup” section in “Chapter 3: Installation And Setup.”

2. Enter the BIOS setup of the workstation.

3. Insert the “Drive Image Restore DVD” into the DVD/CD-ROM drive.

4. From within the BIOS display, check that the boot order for the drives is as follows:

Boot Menu

Silent Boot [Disabled] Intel(R) Rapid BIOS Boot [Enabled] PXE Boot to LAN [Disabled] USB Boot [Disabled]

Boot Device Priority

1st Boot Device [1st Floppy Drive] 2nd Boot Device [3M-TEAC DV-W58G] 3rd Boot Device [PM-ST380013AS]

Hard Disk Drives Submenu

1st Drive [PM-ST380013AS] 2nd Boot Device [SM-ST3160023AS]

Important: The Hard Disk Drives Submenu must be in the order specified above. If not, your Media (i.e., Clip) drive will be overwritten and not the System drive.

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5. Reboot the workstation (it may automatically reboot coming out of the BIOS).

You will see a prompt “Restoring will overwrite your system partition. Are you sure? Select “Yes.” The Drive Image Restore program will take approximately 6 minutes to

complete. After the program has finished, the root directory for Drive A (shown as A:\>) will be displayed.

6. Remove the “Drive Image Restore DVD” from the DVD drive and reboot the worksta-

tion.

A welcome screen will appear after the reboot.

7. A prompt will be displayed stating “The Product ID You Entered Is Not Valid.”

Click “OK” until the prompt is no longer displayed.

8. Enter the 25 characters that make up the product key number for the workstation.

9. Enter a name for the computer and click “Next.”

Only the characters A-Z, the numbers 0-9, and hyphens can be used. If the workstation is connected to a network, then name given to the machine (and the description if one is given) will appear on the network. When “Ok” is clicked, the Administrator password screen will appear.

10.Select the Network Settings for the workstation.

The choices are “Typical Settings” and Custom Settings.” For most situations, the “Typical Settings” selection will fulfill most needs. Contact your System Administration if you’re not sure which to choose for the workstation.

11. Do not enter an Administrator password. Click “Next.”

A screen asking for the name of the workstation users will appear.

12. Select the “Workstation Computer Domain” for the workstation and click “Next.”

Contact your System Administration if you’re not sure if the workstation is to be part of a

domain. After “Next” is clicked, the software will load and the system will reboot.

13. Click “Next” on the initial screen of the Network Identification Wizard program.

The “Network Identification Wizard” program automatically launches after the system

reboots. After next is clicked a “Users Of This Computer” screen will appear .

14. Click “Next” on the “Users Of This Computer” screen.

Use the default settings. Do not type in a password for the password field.

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15. Click “Finish” to complete the software restore.

The DekoCast background screen will appear.

16. For now, click “Cancel” to each “Found New Hardware Wizards” pop-up window.

The pop ups will occur a number of times for the workstation.

17. If necessary, change the desktop to a resolution of 1024x768 with 32-bit color.

This is done by navigating the following path: Right click on desktop >> Properties

>>Settings tab Clicking the Settings tab will then show a window similar to that shown in Figure 5-59.

Figure 5-59: Display Properties window

Use the slider to adjust the screen resolution and bit depth to 1024x768 with 32-bit color. Then click “Ok” and then “Yes” to keep the new resolution and color depth.

18. Right clicking on “My Computer” and select “Manage.”

A window similar to that in Figure 5-60 will be displayed.

Figure 5-60: Computer Management Window

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19. Right click on the unallocated black area for Disk 0 and select “Create Partition.”

Refer to Figure 5-61.

Figure 5-61: Select “Create Partition” for Drive 1.

20. The “Create Partition Wizard” will appear. Click “Next.”

Refer to Figure 5-62.

Figure 5-62: Partition Wizard Window

21. Select “Primary” as the partition type and click “Next.”

Refer to Figure 5-63.

Figure 5-63: Select Primary as the type

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22. Use the maximum disk space for the partition size. Click “Next.”

Refer to Figure 5-64.

Figure 5-64: Maximum disk size selected

23. Assign “D” as the drive letter. Click “Next.”

Refer to Figure 5-65.

Figure 5-65: Drive letter designation

24. The “Volume label” name must be Graphics, and the box for “Perform a Quick Format” must be check marked.

Make sure you spell the word Graphics correctly . If any other name is used here, the drive will not work. Refer to Figure 5-66. Click the “Perform a Quick Format” box to place a check mark there. Click “Next” to continue.

Figure 5-66: Partition format designations

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25. Click “Finished.”

Refer to Figure 5-67.

The drive will format. When formatting is complete, the drive partitioning for the workstation should look as shown in Figure 5-68.

Figure 5-67: Successful completion Of Create Partition Wizard

Figure 5-68: Successful formatting of drive

26. Place any material you previously backed up from your old “System” (Graphics D:) hard drive to the new “System” (Graphics D:) hard drive.

DekoCast Technical Reference And Service Guide

Chapter 5: System Maintenance

Configuring A New “Media” Hard Drive

If for whatever reason your “Media” hard drive needed to be replaced, and you have receive a new “Media” hard drive from Pinnacle Systems Customer Support, the new “Media” hard drive will need to be configured. Perform the following steps to configure a new “Media” hard drive received from Pinnacle:

1. Insert the new replacement “Media” hard drive into the workstation.

Refer to the “DekoCast Workstation Initial Setup” section in “Chapter 3: Installation And Setup.”

2. Enter the BIOS setup of the workstation.

3. From within the BIOS display, check that the boot order for the drives is as follows:

Boot Menu

Silent Boot [Disabled] Intel(R) Rapid BIOS Boot [Enabled] PXE Boot to LAN [Disabled] USB Boot [Disabled]

Boot Device Priority

1st Boot Device [1st Floppy Drive] 2nd Boot Device [3M-TEAC DV-W58G] 3rd Boot Device [PM-ST380013AS]

Hard Disk Drives Submenu

1st Drive [PM-ST380013AS] 2nd Boot Device [SM-ST3160023AS]

Use the arrow keys to get to the Boot menu. If it is necessary to correct the order of the drives, change the order of the drives per the instructions given on the screen.

4. If you corrected the order of the drives, be sure to Save and Exit the BIOS program.

The Windows desktop should be displayed.

5. Right clicking on “My Computer” and select “Manage.”

A window similar to that in Figure 5-69 will be displayed.

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Figure 5-69: Computer Management Window

6. Right click on the unallocated black area for Disk 1 and select “Write Signature.”

Refer to Figure 5-70.

Figure 5-70: Select “Write Signature” for Drive 1.

7. Check that Disk 1 is check marked for a signature to be written.

Click the “Disk 1” box to place a check mark there. Click “Next” to continue.

Figure 5-71: Partition format designations

8. Right click on the unallocated black area for Disk 1 and select “Create Partition.”

Refer to Figure 5-72.

DekoCast Technical Reference And Service Guide

Figure 5-72: Select “Create Partition” for Drive 1.

9. The “Create Partition Wizard” will appear. Click “Next.”

Refer to Figure 5-73.

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Figure 5-73: Partition Wizard Window

10. Select “Primary” as the partition type and click “Next.”

Refer to Figure 5-74.

Figure 5-74: Select Primary as the type

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11. Use the maximum disk space for the partition size. Click “Next.”

Refer to Figure 5-75.

Figure 5-75: Maximum disk size selected

12. Assign “E” as the drive letter. Click “Next.”

Refer to Figure 5-76.

Figure 5-76: Drive letter designation

13. The “Volume label” name must be Clips, and the box for “Perform a Quick Format” must be check marked.

Make sure you spell the word Clips correctly. If any other name is used here, the drive will not work. Refer to Figure 5-77. Click the “Perform a Quick Format” box to place a check mark there. Click “Next” to continue.

Figure 5-77: Partition format designations

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14. Click “Finished.”

Refer to Figure 5-78.

Figure 5-78: Successful completion Of Create Partition Wizard

The drive will format. When formatting is complete, the drive partitioning for the workstation should look as shown in Figure 5-79.

Figure 5-79: Successful formatting of drive

15. Place any material you previously backed up fr om your old “Media” (Clips E:) hard drive to the new “Media” (Clips E:) hard drive.

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Appendix A: Pinnacle Systems Customer Support

About Deko Support

Additional resources are available online. FAQs, public web boards, and late-breaking documentation are posted at the Pinnacle Systems web site for Deko products. Use the following link address: http://www.pinnaclesys.com/support

Answers to all of the problems you encounter may not be found here, but what is there can help stimulate new thoughts and ideas about the source of the problem.

Troubleshooting Questionnaire

Before contacting Pinnacle Systems Customer Support, please complete the Troubleshooting Questionnaire below and have the answers ready before you contact us.

1. What is the product model and software version number?

2. Can you reproduce the problem consistently or is the problem intermittent?

3. What version of the operating system are you using?

4. When did the problem start? Has the product ever worked? What was the last thing

changed or added to the system?

5. What is the exact wording of any error messages you have received?

6. Are you using the product as it was intended or recommended to be used?

7. Does the issue disappear if you boot the system with all third-party devices removed?

8. What have you done to try to resolve the issue yourself?

Once you know the answers to the questions listed above, you should contact Pinnacle Systems Customer Support for additional help.

Contacting Pinnacle Systems

Request support from Pinnacle Systems via E-mail or the web. Please be sure to include your name, phone number, and the serial number of the DekoCast workstation with your request. The appropriate member of the Pinnacle Systems support team will respond to your request. Support by region is as follows:

Important: Please keep this manual at a place where it can readily be found. When you are contacted by Pinnacle Systems Customer Support, you made need this document for troublesho oting and maintenance of your system while on the phone with the Support Engineer.

Broadcast Support Americas and Canada

E-mail: broadcast-support@pinnaclesys.com Web Support: http://www.pinnaclesys.com/support/contact

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Appendix A: Pinnacle Systems Customer Support

Broadcast Support Europe

E-mail: broadcast-support-uk@pinnaclesys.com Web Support: http://www.pinnaclesys.com/support/contact

Broadcast Support South Asia

E-mail: pacrim-support@pinnaclesys.com Web Support: http://www.pinnaclesys.com/support/contact Supports Regions: Taiwan, India, Pakistan, Bangladesh, Sri Lanka, Australia, New Zealand,

Thailand, Viet Nam, Philippines, Brunei, Singapore, Malaysia, Indonesia

Broadcast Support Beijing

E-mail: broadcast-support-cn@pinnaclesys.com Web Support: http://www.pinnaclesys.com/support/contact Supports Regions: China, Hong Kong, Korea

Broadcast Support Japan

E-mail broadcast@pinnaclesys.co.jp Web Support: www.pinnaclesys.co.jp

Upgrade Information on the Internet

For the latest information on Pinnacle Systems products, visit the Pinnacle Systems web site at:

http://www.pinnaclesys.com/support

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DekoCast Technical Reference And Service Guide

Pinnacle Systems Dekocast Technical Reference And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Official Notices And Warranties

Software License Agreement

Limitation of Liability

Table of Contents

Chapter 1: Introduction To DekoCast

Contents

Introduction

Using This Manual

Chapter 2: DekoCast System Overview

Contents

Hardware Configuration

TARGA 3200 Board

Daria Bypass Board

RS-422 Board

Signal Flow

Workstation Front Panel

Workst ation Back Panel

Chapter 3: Installation And Setup

Contents

Unpacking

DekoCast Workstation Initial Setup

Repacking A DekoCast Workstation

DekoCast GPI Input Connections

DekoCast RS-422 Automation Control

Daria Board Signal Flow

Over-Ride Switch Pinouts

Network Configuration

Chapter 4: Troubleshooting

Contents

I/O Diagnostic Utility

Modes Of Operation

Setup Before Testing

Automatic Test Procedure

Manual Test Procedure

Deko Manifest Utility

Deko Manifest Test Procedure

Interpreting Deko Manifest Test Results

Chapter 5: System Maintenance

Contents

Replacing Workstation Components

Replacing A TARGA Card

Replacing The Daria Bypass Card

Replacing The RS-422 Card

Replacing The SVGA Card

Replacing A Hard Drive

Replacing A Power Supply

Replacing The Fan

Replacing The DVD/CD Drive And/Or Floppy Drive

System Recovery Procedures

You Have The Software Disks Supplied By Pinnacle Systems

Configuring A Restored DekoCast OS

Installing The DekoCast Software

Installing The Daria Bypass Card Software

Recreating A DekoCast Drive Image Restore DVD

Configuring A New “System” Hard Drive

Configuring A New “Media” Hard Drive

Appendix A: Pinnacle Systems Customer Support

About Deko Support

Troubleshooting Questionnaire

Contacting Pinnacle Systems

Upgrade Information on the Internet