Pinnacle Systems Application Manager - 2.5.x User’s Guide

Application Manager

User’s Guide

v.2.5.x

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Avid Application Manager User’s Guide • Created 9/2/16

Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Getting Application Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing a Standalone Version of Application Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing Application Manager Along with Avid Editing Application . . . . . . . . . . . . . . . . . 8

Chapter 3 Working with Application Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Automatically Install Applications in the Background . . . . . . . . . . . . . . . . . . . . . . . . 16

Automatically Update Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Application Manager Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The Account Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

The Apps Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

The Licensing Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 4 Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What You Need to Activate Media Composer or Sibelius. . . . . . . . . . . . . . . . . . . . . . . . 31

What You Need to Activate Pro Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Activation with an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Auto-Activation with an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Activation with a Floating License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Multi-Seat Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Offline Activation Without an Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Activation with a Hardware Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Activation with a Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Activation with an iLok . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Redemption to Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 5 Updating an Avid Editing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Update Workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 6 Working with Subscription Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Support Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Grace Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Renewing the Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Subscription Crossgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 7 Additional Options and Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating Media Composer Third-Party Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Purchasing Pro Tools Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

In-App Purchase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Out-App Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 8 Deactivating the Avid Editing Application and Plug-Ins . . . . . . . . . . . . . . . 70

Chapter 9 Uninstallation Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

How to Uninstall the Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

How to Uninstall the Pro Tools Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using This Guide

Unless noted otherwise, the material in this document applies to the Windows® and Mac OS® X operating systems.The majority of screen shots in this document were captured on a Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown.

The documentation describes the features and hardware of all models. Therefore, your system

might not contain certain features and hardware that are covered in the documentation.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

items and keyboard sequences.

If You Need Help

Symbol or Convention Meaning or Action

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

| (pipe character) The pipe character is used in some Avid product names, such as

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published. You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view these online versions, select ReadMe from the Help menu, or visit the Knowledge Base at

www.avid.com/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

Interplay | Production. In this document, the pipe is used in product names when they are in headings or at their first use in text.

www.avid.com/support. Online services are available 24

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit 800-949-AVID (800-949-2843).

www.avid.com/support and follow the Training links, or call Avid Sales at

1 General Information

Application Manager is an instrument that facilitates all the operations that relate to application download and activation, subscription prolongation, and other product licensing activities. With Application Manager, you can manage your downloads, installs, updates, product activation procedures, support plan, subscription model, receive Avid news and advertisements, and try new offerings without having to go to Avid's Web store.

The Avid Subscription offering provides users the ability to rent Avid software and tools on a monthly or annual basis, as well as purchase support, receive software and maintenance updates. Application Manager involves the new Licensing and Pricing model including Subscription to Rent, to Own, Floating licenses, and Educational Pricing.

To access the latest version of Application Manager Documentation, go to the Avid Application

Manager Documentation page on the Avid Knowledge Base.

2 Getting Application Manager

There are two ways to get your copy of Application Manager:

• Installing a standalone version of Application Manager,

• Installing Application Manager as part of the installation process of an Avid Editing Application.

Installing a Standalone Version of Application Manager

You can install Application Manager without installing an Avid Editing Application (Media Composer, Pro Tools, or Sibelius).

To install Application Manager, do the following:

1. Go to the Avid.com site and search for Application Manager to get to the Knowledge Base.

2. Scroll down to the Installers section. There are two installation files for Application Manager - for Mac OS X and Windows.

3. To install Application Manager on Windows, click to download the vX.X_Win.zip file.

4. Unzip the installation package.

5. Run the AvidApplicationManagerSetup.exe file.

6. Follow the instructions of the installation Wizard to finish installation of Application Manager.

If you are logged in to the Application Manager, you will be automatically logged out as the

database is being cleaned up during installation.

After installation Application Manager will run automatically.

Installing Application Manager Along with Avid Editing Application

You can get your copy of Application Manager when installing an Avid Editing Application. For example, when you install Media Composer, Pro Tools, or Sibelius, you are prompted to install Application Manager along with it. If you have a lower version of Application Manager installed, it will be overwritten with the current one during installation of the Avid editing Application.

If you already have Application Manager and want to update it, you are highly recommended not to interrupt the process of installation. Otherwise, your Application Manager will be corrupted and you will need either to reinstall the Avid Editing Application that Application Manager came along with, or get Application Manager from the Avid Download Center

The Application Manager installation process adds a Desktop icon (Windows) or Dock icon (Mac OS X), and a pointer to your Avid editing application in the Start menu (Windows).

The Application Manager tray icon is always available. So even if you close Application Manager with the X Close button, it is minimized to the tray, and can be open again by clicking the tray icon.

When working in the OS Dark mode or using dark settings of the monitor, Application Manager tray icon can hardly be seen because of its deep purple color. In case of no connection, the icon is almost invisible unless you place the mouse cursor over the icon or click it.

3 Working with Application Manager

Application Manager functioning can be configured according to your needs - to adjust its functions, click the Settings button in the upper right corner of the Application Manager window.

Settings

The Settings drop-down menu can be found in the upper right corner of Application Manager and appears as follows:

Click the Settings button to open a drop-down list to choose the following:

t Help - click to choose from the following:

- View Activity History - click to display a window with all the activities performed since

you started a working session with Application Manager

- AM Documentation - click to access the User’s Guide for Application Manager

- AM Downloads - click to access a download of the latest version of the Application

Manager

- Customer Support portal - click to access the Avid.com support page

t Go to My Avid.com - click to go to the MyAvid.com login page. If you save your login

credentials within the browser, you will be automatically logged in.

t Go to Knowledge Base - click to go to the Avid Knowledge base to search for solutions.

t Sync Account - click to manually check for updates of applications like new purchases, and

feeds. If any updates available, you will get notifications about them. You must be logged in to be able to check for updates.

t Notifications - click this option to manage your notifications on product updates and

advertisements.

- Show Apps - select this option to get notifications about product updates.

- Show Feeds - select this option to get notification about Avid new and advertisement.

If any of these options are selected, the desktop application is activated to show the corresponding notifications - popping up notifications appearing from the tray icon.

Clicking the notification opens the corresponding tab of Application Manager, where you can then make further decisions. If both options are deselected, the application runs only as a service without showing notifications.

The appearance of the notification depends on which Application Manager tab it refers to. If it refers to the Apps tab, it contains a message "There are N updates available".

If it refers to the Feeds tab, the message states "There are N new feeds".

If the notification refers to the Licensing tab, the message informs you about expirations and renewals.

During the Application Manager session, each type of notifications is displayed only once except for the Licensing tab - messages about expiration are displayed according to the current state of applications listed on the tab.

• Allow Data Collection - select this option to allow Application Manager collecting the system and usage data. Analysis of the collected data will be used for improvement of Avid products and services. If multiple users work with Application Manager on the same machine , each of them can decide if he wants to permit collecting data. The decision of each user on allowing collecting data is registered in the registry locations (for Mac OS X user in the user home location) specific for each user.

• Administration - click this option to administer your work with Application Manager.

- Allow Admin Functions - administrators of Application Manager use this option for

preventing users to work with specific features of Application Manager. If this option is selected, all the features of Application Manager are available.

If the administrator assigned you to the “Application Manager Restricted Users” OS users group and this option is unselected, you are to work with Application Manager under the restricted mode.

The status of the restricted mode is added to the Application Manager title bar. You can also click this option to check if you are working under the restricted mode.

Working under the restricted mode, you will experience the following restrictions:

• On the Apps tab: The Download / Update / Install buttons are unavailable.

• On the Licensing tab, any license details and operations cannot be modified:

- Cannot select the license activation method.

- Cannot edit the license and backup server in case of the floating activation method.

- If the product was activated before switching to the restricted mode, the license details

will be hidden under the restricted mode.

If the product was activated with the floating license, you can still deactivate the floating license

while working in the restricted mode.

To switch to the administrator's mode, do the following:

1. Click Settings > Administration > Allow Admin Functions.

2. In the dialog box that appears provide Administrator's login and password to enable the full functional mode. Administrator’s login is then stored in the Application Manager, so the next time you will have to enter only the password.

3. If the administrator's credentials you have provided are correct and you do not belong to the “Application Manager Restricted Users” local/network group, Application Manager switches to the full functional mode.

The following apply when in administrator’s mode:

• All the features of Application Manager are available.

• The Allow Admin Functions option is selected.

• The Restricted label is removed from the Application Manager title bar.

To turn the restricted mode on, do one of the following:

• Relaunch: right-click the Application Manager system tray (or Dock) icon and choose Quit to quit from Application Manager UI.

• Deselect the Allow Admin Function option from the Setting menu in Application Manager.

To learn about users and groups, refer to the Disk Management help topic available from the

Computer Manager window (or System Preferences>Users & Groups on Mac OS X) by clicking the Help button.

• Administration > Restart AppManHelper - restarts the background AppManHelper process to troubleshoot connection issues.

• Administration > Clean Cache Files - clears the Application Cache files and restarts AppManHelper to help troubleshoot connection and initializing issues.

• Install Options - click this option to manage your Installation options.

- Allow Auto-Install - allows you to silently install applications in the background. See

Automatically Install Applications in the Background .

- Allow Auto-Update - allows you to automatically perform an update on any installed

applications that have an update available. See Automatically Update Applications.

- Download Plugins - select this option to allow Application Manager to automatically

download all updates available for plug-ins installed on your computer (according to your purchases).

Note that downloading plug-ins does not include installing them. As long as an update is downloaded, it is displayed on the Apps tab with the Install button next to them.

The two last options from the Settings menu of Application Manager are:

• Log Out - click to finish your user session. When you are logged out, you cannot download updates for your products except for those that can be updated without a subscription purchased (such as Application Manager), and for the products activated via Application Manager.

• Close - click to minimize Application Manager to the System (or Dock) tray. To open it, click the tray icon .

Automatically Install Applications in the Background

Use the following procedure to setup silent install.

To setup Application Manager to silently install applications in the background:

1. Open Application Manager.

2. Click the Settings drop-down menu and select Install Options > Allow Auto-Install.

The following window opens.

3. Enter an Administrator name and password and choose to Accept the License Agreement.

4. Click OK.

Once any downloaded applications are in the “Install” status state, they will be installed silently in the background.

In the event that your administrator user name or password has been changed, the window will

open to prompt you to enter new credentials before the installation.

Automatically Update Applications

Use the following procedure to automatically update installed applications when an update is available.

To setup Application Manager to Automatically Update applications:

1. Open Application Manager.

2. Click the Settings drop-down menu and select Install Options > Allow Auto-Update.

For any product that supports auto updating, an update will be downloaded and installed automatically when available.

An “Auto” status appears next to any application that supports auto updating.

Once a product is updated silently you will see a message stating that update was successfully installed.

If a product has been updated and requires a restart, you will see a message indicating a restart is necessary. The message is shown every 10 minutes until you restart the system. (The same message appears in the Application Manager in the Apps tab.)

If the application to be auto-updated is running, you will receive a message to quit the application. (The same message will appear in the Application Manager in the Apps tab.) Quit the application to allow the update to continue.

If there are a number of applications in the queue to be downloaded and updated, you will see the progress in the Apps tab of the Application Manager.

If you turn off the Auto-Install, Auto- Update or Download Plugins option while an installation

or download is in progress, the product which is in the process of downloading or installing will finish the current process, but all other products in the queue will be cancelled.

Application Manager Interface

The Application Manager interface has four tabs:

• Account

•Apps

• Licensing

At the bottom of each tab there is a synchronization bar. Indicators of the bar refers only to Pro Tools First. The bar is empty as long as there is no synchronization between the Pro Tools First and Pro Tools Cloud.

As soon as there is a new project to be synchronized, the synchronization begins. The synchronization bar displays the Synchronizing label and the Stop button for controlling the process. Click Stop to cancel the synchronization.

When Application Manager has a warning for you (license expiration, offline state, or account being synchronized) or a notification about an error on the Application Manager side (when there are platform or Cloud components that are incompatible or out-of-date), it displays the Status area on all the tabs with the corresponding message.

For you to distinguish the messages, each type of messages has its color:

• warnings are orange

• errors are red

The Status area is visible until at least one warning or error is not resolved and you are logged in to Application Manager. Note that a message about a support contract expiration is displayed even when you are logged out from Application Manager and it disappears when another user logs in. The message about the offline state remains till you are not connected to the Internet. Application Manager needs 1-2 minutes to get the connection state updated.

Along with warnings in the Status area, four weeks before the support contract expiration, you will see notifications popping up from the Application Manager tray icon. Warnings and popping up notifications will stop showing as soon as the support contract is renewed within those four weeks or 30 days past support expiration date.

The following sections describe the principles of working with each of the Application Manager tabs.

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