Pinnacle Systems Application Manager - 2.4 User’s Guide

Avid® Application Manager 2.4

User’s Guide

Legal Notices

Legal Notices Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

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“commercial computer software” or “commercial computer software documentation.” In the

event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS

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Avid Application Manager Guide • 9329-65522-00 REV C • 6/15

Contents ....................................................................................................... 3

Using this Guide .......................................................................................... 5

Symbols and Conventions .......................................................................................... 5

If You Need Help ......................................................................................................... 6

Avid Training Services ................................................................................................ 6

1 General Information .......................................................................... 7

2 Getting Application Manager ........................................................... 7

3 Working with Application Manager ................................................. 8

Settings ....................................................................................................................... 9

Application Manager Interface .................................................................................. 15

The Account Tab .................................................................................................. 16

The Apps Tab ....................................................................................................... 19

The Licensing Tab................................................................................................ 22

The Support Tab .................................................................................................. 23

4 Product Activation ................................ .......................................... 24

What You Need to Activate Media Composer or Sibelius ........................................ 24

What You Need to Activate Pro Tools ...................................................................... 25

Online Activation with an Internet Connection .......................................................... 26

Auto-Activation with an Internet Connection ........................................................ 27

Activation with a Floating License ............................................................................. 29

Multi-Seat Activation ............................................................................................ 33

Offline Activation Without an Internet Connection .................................................... 38

Activation with a Hardware Key ................................................................................ 41

Activation with a Dongle ....................................................................................... 41

Activation with an iLok ......................................................................................... 45

Redemption to Dongle .............................................................................................. 46

5 Upgrading the Avid Editing Application ........................................ 48

Upgrade Workflow ..................................................................................................... 49

Upgrading with an Internet Connection from an Existing Software License ............. 50

Upgrading with an Internet Connection from a Dongle License and Converting to a

Software License ....................................................................................................... 51

Upgrading Without an Internet Connection to a Software License ........................... 52

6 Dealing with the Subscription Models........................................... 53

Support Plan.............................................................................................................. 58

Grace Period ............................................................................................................. 61

Renewing the Subscription ....................................................................................... 61

Subscription Crossgrade ........................................................................................... 63

7 Additional Options and Plug-Ins .................................................... 64

Purchasing Pro Tools Plug-Ins .................................................................................. 64

In-App Purchase .................................................................................................. 64

Out-App Purchase................................................................................................ 65

8 Deactivating the Avid Editing Application and Plug-Ins .............. 66

9 Uninstallation Specifics .................................................................. 67

How to Uninstall the Products ................................................................................... 67

How to Uninstall the Pro Tools Plug-Ins ................................................................... 68

Using this Guide

Symbol or Convention

Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take causes you to lose data.

Italic font

Italic font is used to emphasize certain words.

Courier bold font

Courier bold font identifies text that you type.

This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means open the File menu and then select the Import command.

<placeholder, variable>

Angle brackets indicate placeholders or variables.

UPPER CASE

Indicates names of processes, process classes, data model attributes, legal lists, legal list values, states of tasks, and templates

Thank you for purchasing an Avid Editing System which includes Application Manager. This guide provides information on how to activate (or deactivate) your software and how to install any third-party software. You can always find the most current information in the online version of the Read Me, and should check there for the most recent release notes. The online version is updated immediately after new information becomes available. The Read Me can be found on your Account Page.

Symbols and Conventions

In this guide the following symbols and conventions are used:

Using this User’s Guide

If You Need Help

If you are having trouble using your Avid product:

1. Check online for the most up-to-date documentation. Visit the Knowledge Base at

http://www.avid.com/knowledgebase.

2. Check the documentation that came with your Avid software application or your

hardware for maintenance or hardware-related issues.

3. Visit the online Knowledge Base at http://www.avid.com/support. Online services are

available 24 hours a day, 7 days a week. Search this online Knowledge Base to find answers, view error messages, to access troubleshooting tips, download updates, and read or join online message-board discussions.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. For information on courses/schedules, training centers, certifications, courseware, and books, please visit http://www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

Using this User’s Guide

1 General Information

Application Manager is an instrument that facilitates all the operations that relate to application download and activation, subscription prolongation, and other product licensing activities. With Application Manager, you can manage your downloads, installs, updates, product activation procedures, support plan, subscription model, receive Avid news and advertisements, and try new offerings without having to go to Avid’s Web store.

The Avid Subscription offering provides users the ability to rent Avid software and tools on a monthly or annual basis, as well as purchase support, receive software and maintenance updates. Application Manager involves the new Licensing and Pricing model including Subscription to Rent, to Own, Floating licenses, and Educational Pricing.

2 Getting Application Manager

General Information

You can get your copy of Application Manager when installing an Avid Editing Application. For example, when you install Media Composer, Pro Tools, or Sibelius, you are prompted to install Application Manager along with it. If you have a lower version of Application Manager installed, it will be overwritten with the current one during installation of the Avid editing Application.

If you already have Application Manager and want to update it, you are highly recommended not to interrupt the process of installation. Otherwise, your Application Manager will be corrupted and you will need either to reinstall the Avid Editing Application that Application Manager came along with, or get Application Manager from the Avid

Download Center.

The Application Manager installation process adds a Desktop icon (Windows) or Dock icon (Mac OS X), and a pointer to your Avid editing application in the Start menu (Windows).

The Application Manager tray icon is always available. So even if you close Application Manager with the X Close button, it is minimized to the tray, and can be open again by clicking the tray icon.

Working with Application Manager

3 Working with Application Manager

Application Manager functioning can be configured according to your needs – to adjust its functions, click the Settings button in the upper right corner of the Application Manager

window.

Settings

The Settings drop-down menu can be found in the upper right corner of Application Manager and appears as follows:

Click the Settings button to open a drop-down list to choose the following:

Working with Application Manager

 Go to My Avid.com – click to go to the MyAvid.com login page. If you save your login

credentials within the browser, you will be auto logged in.  Go to Knowledge Base – click to go to the Avid Knowledge base to search for

solutions.  Sync Account – click to manually check for updates of applications like new purchases,

and feeds. If any updates available, you will get notifications about them. You must be

logged in to see your products. If you are not logged in, you are redirected to the

Account tab and prompted to enter your email and password to log in.

Working with Application Manager

 Notifications – click this option to manage your notifications on product updates and

advertisements.

 Show Apps – select this option to get notifications about product updates.

 Show Feeds – select this option to get notifications about Avid news and

advertisement.

If any of these options are selected, the desktop application is activated to show the corresponding notifications – popping up notifications appearing from the tray icon .

Clicking the notification opens the corresponding tab of Application Manager, where you can then make further decisions. If both options are deselected, the application runs only as a service without showing notifications.

The appearance of the notification depends on which Application Manager tab it refers to. If it refers to the Apps tab, it contains a message “There are N updates available”.

If it refers to the Feeds tab, the message states “There are N new feeds”.

If the notification refers to the Licensing tab, the message informs you about expirations and renewals.

Working with Application Manager

During the Application Manager session, each type of notifications is displayed only once except for the Licensing tab – messages about expiration are displayed according to the current state of applications listed on the tab.

 Allow Data Collection – select this option to allow Application Manager collecting the

system and usage data. Analysis of the collected data will be used for improvement of

Avid products and services. If multiple users work with Application Manager on the

same machine, each of them can decide if he wants to permit collecting data. The

decision of each user on allowing collecting data is registered in the registry locations

(for Mac OS X user – in the user home location) specific for each user.  Administration – click this option to manage the restricted mode of Application

Manager.

 Allow Admin Functions – administrators of Application Manager use this option

for preventing users to work with specific features of Application Manager. If this option is selected, all the features of Application Manager are available.

If the administrator assigned you to the “Application Manager Restricted Users” OS users group and this option is unselected, you are to work with Application Manager under the restricted mode.

The status of the restricted mode is added to the Application Manager title bar. You can also click this option to check if you are working under the restricted mode.

Working with Application Manager

Working under the restricted mode, you will experience the following restrictions:

 On the Apps tab: The Download / Update / Install buttons are unavailable.

Working with Application Manager

 On the Licensing tab, any license details and operations cannot be modified:

 Cannot select the license activation method.

 Cannot edit the license and backup server in case of the floating activation

method.

 If the product was activated before switching to the restricted mode, the

license details will be hidden under the restricted mode.

Working with Application Manager

If the product was activated with the floating license, you can still deactivate the floating

license while working in the restricted mode.

 On the Support tab: The Upgrade button is unavailable. To switch to the administrator’s mode, do the following:

1. Click Settings > Administration > Allow Admin Functions.

2. In the dialog box that appears provide Administrator’s login and password to enable the

full functional mode.

3. Provided the administrator’s credentials you have provided are correct and you do not

belong to the “Application Manager Restricted Users” local/network group, Application

Manager switches to the full functional mode. The following changes will come into force:

1. All the features of Application Manager are available.

2. The Allow Admin Functions option is selected.

3. The Restricted label is removed from the Application Manager title bar.

To turn the restricted mode on, do one of the following:

 Right-click the Application Manager system tray (or Dock) icon and choose Quit

to quit from Application Manager UI.

 Unselect the Allow Admin Function option from the Setting menu in Application

Manager.

To learn about users and groups, refer to the Disk Management help topic available

from the Computer Manager window (or System Preferences>Users & Groups on Mac OS X) by clicking the Help button.

The two last options from the Settings menu of Application Manager are:  Log Out – click to finish your user session. When you are logged out, you cannot

download updates for your products except for those that can be updated without a

subscription purchased (such as Application Manager), and for the products activated

via Application Manager.  Close – click to minimize Application Manager to the System (or Dock) tray. To open

it, click the tray icon .

Application Manager Interface

The Application Manager interface has four tabs:

 Account  Apps  Licensing  Support

At the bottom of each tab there is a synchronization bar. Indicators of the bar refers only to Pro Tools First. The bar is empty as long as no synchronization between the Pro Tools First and Pro Tools Cloud is in progress.

Working with Application Manager

As soon as there is a new project to be synchronized, the synchronization begins. The synchronization bar displays the Synchronizing label and the Stop button for controlling the process. Click Stop to cancel the synchronization.

The following sections describe the principles of working with each of the Application Manager tabs.

Working with Application Manager

The Account Tab

On the Account tab of Application Manager, you log in to your Avid account. When you are logged in, Application Manager receives product updates, and you can install new products and plug-ins, and update the installed ones.

To log in to your Avid account, do the following:

1. On the Account tab, enter email address and password in the corresponding fields.

2. Click Login.

If you do not have an Avid account, click Create Account. This redirects you to the Avid site, where you can create an Avid Master account and link it to the Download Center or Avid Video Community accounts.

If you are not logged in, the following should be taken into account:

 The Apps tab of Application Manager displays only installed products and plug-ins.  Clicking the Update button for any of the products (Application Manager, Pro Tools,

Media Composer, or Sibelius) redirects you to the Account tab prompting you to log in

with your email and password.

The Subscriptions section

As soon as you log in, the Account tab interface is changed: your name is displayed next to the Settings button and the Account tab is divided into two sections:

 Subscription section  Feeds section

Working with Application Manager

The Subscription section displays the list of all purchased subscriptions. The renewal date uses the DD/MM/YYYY format.

Each product icon is accompanied with a notification on the subscription status:

 - the subscription is far from its expiration  - the subscription is about to expire a four-day grace period is in due

The Feeds section

The Feeds section provides information about new products, promotions, training videos, or approved 3rd party products.

Working with Application Manager

The feeds are displayed in the chronological order – the most recent feed is displayed at top. Click the hyperlink in the description to visit a Web page with more information.

Clicking the Info button below a product name takes you to the Avid web site where you can read more about the product.

Use the Category drop-down list to filter what feeds are shown. For example, if you select My Products, you will see only feeds for the products that are currently installed on your computer.

The splitter that divides the Account tab into two sections is movable. You can drag it up and down to display more of the either of the sections. If the section is completely hidden, the Expand button appears.

Click the Expand button to display both sections again.

Working with Application Manager

The Apps Tab

On the Apps tab, you observe and manipulate applications available for your account for purchasing, downloading, and installing.

When you are not logged in, the Apps tab looks as follows:

Working with Application Manager

After you log in, the appearance of the Apps tab changes. Now the tab is divided into two sections:

 Artist Suite – applications you have installed

 Plug-ins – additional options and plug-ins that have not been installed but are available

for your account or already downloaded and installed.

Use the Plug-Ins drop-down list to choose what options and plug-ins you want to be displayed:

 Show All  Media Composer Plug-ins

Manage the application versions you are working with from the Apps tab. For example, from this tab, you can buy or download a new application.

Working with Application Manager

The Apps tab controls varies depending on the current state and may have the following interface elements:

 What’s New? – click to expand and view a list of improvements and new features in the

new version

 Buttons on right side change depending on the current state of the product:

 Update – click to download a new version of the application;

 Renew – click to renew your rental subscription if it has expired. Clicking Renew

redirects you to the MyAvid page where you can renew your subscription or purchase a perpetual license for the application.

 Install – click install a new version of the product;

The first time you click Install for Avid Cloud Client Services in Application Manager,

no matter if Pro Tools are launched or not, you will always see the following warning:

Then, the message will only appear if Pro Tools are launched and until you quit Pro Tools.

 Current – this label indicates that the application version is up-to-date;

 Buy – if the application was installed and the trial mode expired, click this button

to initiate the purchasing process. Note that this button is available as the trial mode is expired.

 More Info – click to expand a list of the feature highlights of the application.  The Download button is available if the application is ready to be downloaded.

If your computer switches to the Sleep mode during the download process, you have to restart the download process when your computer awakes.

 Install – after the application is downloaded, it is ready for installation.

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