Page 1
User Guide
(V90/V70/V50/V30)
Page 2
3
Wireless models
Phonak Bolero V90-M
Phonak Bolero V90-P
Phonak Bolero V90-SP
Phonak Bolero V70-M
Phonak Bolero V70-P
Phonak Bolero V70-SP
Phonak Bolero V50-M
Phonak Bolero V50-P
Phonak Bolero V50-SP
Phonak Bolero V30-M
Phonak Bolero V30-P
Phonak Bolero V30-SP
CE mark applied
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
This user guide is valid for:
Your hearing aid details
Model
c Bolero V-M
c Bolero V-P
c Bolero V-SP
Earpiece
c Dome or SlimTip
c Classic earmold
Battery type
312
13
13
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:
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5
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
Further Information
10. Care and maintenance
11. Wireless accessories
12. Service and warranty
13. Compliance information
14. Information and description of symbols
15. Troubleshooting
16. Important safety information
6
8
10
11
12
14
16
18
19
20
23
26
28
32
36
38
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp
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1. Quick guide
Left & right hearing aid markings On/O
Changing batteries
Push button
Volume control
1 2
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the
new battery.
Bolero V-M Bolero V-P, V-SP
3
Bolero V-M
Bolero V-P & V-SP
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
The push button on your hearing
aid can have various functions.
Bolero V-P and V-SP only:
To increase the volume, press the
volume control upwards. To decrease
the volume, press the volume control
downwards.
O
On
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8 9
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Possible earpieces for all models
Battery door
AnchorEarpiece: Dome
(detachable)
Push button
Bolero V-M
Tube
Push button
Bolero V-P & V-SP
Hook / sound output
Classic earmold
(detachable)
Battery door
Volume control
Classic earmoldSlimTipDome
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10 11
3. Left & right hearing aid markings 4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.
There is a red or blue marking to tell you if it is a left
or a right hearing aid.
Blue marking
for left
hearing aid.
Red marking
for right
hearing aid.
Bolero V-M Bolero V-P, V-SP
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12 13
Model
Phonak Bolero
V-M
V-P, V-SP
Zinc air
battery
size
312
13
Color
marking on
package
brown
orange
IEC
code
PR41
PR48
ANSI
code
7002ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
16.2 for further information on product safety.
5. Batteries
Remove the
sticker from
the new
battery.
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
1 2 3
3
Bolero V-M
Bolero V-P & V-SP
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6. Putting on the hearing aid
6.2 Putting on the hearing aid with dome or SlimTip6.1 Putting on the hearing aid with classic earmold
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
hearing aid.
1
2
3
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
Place the hearing aid behind
your ear.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
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7. Removing the hearing aid
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
7.1 Removing the hearing aid with classic earmold 7.2 Removing the hearing aid with dome or SlimTip
1
2
Lift the hearing aid above the
upper part of your ear.
Grasp the earmold in your ear
and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
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9. Volume control
Bolero V-P and V-SP only:
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
8. Push button
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.
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10. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline. For
further information regarding product safety, see
chapter 16.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger
universal receiver are not water resistant.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the
troubleshooting steps in chapter 15.
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Daily
Inspect the earmold (dome or SlimTip) and tube for
earwax and moisture deposits. Clean the surfaces with a
lint-free cloth or use the small brush provided in the
hearing aid hard case. Never use cleaning agents such as
household detergents, soap, etc. for cleaning your hearing
aid. It is not recommended to rinse these parts with water,
risk for lodging in the tube. If you need to clean your
hearing aid intensively, ask your hearing care professional
for advice and information on lters or drying capsules.
Weekly
Clean the earmold (dome or SlimTip) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
further maintenance or cleaning instructions, please see
your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
11. Wireless accessories
A range of Phonak accessories are available for you to use
with your hearing aid.
* The Phonak ComPilot with neckloop or ComPilot Air with clip to attach to clothing. They also
have basic remote control functionalities. For advanced control they can be used with the
Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall
with cell phone
Phonak RemoteMic***
MP3 Player/
Audio source**
Phonak TVLink connected to TV
Phonak PilotOne
remote control
Phonak DECT phone
11.1 Connecting to audio sources and remote control
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The Roger portfolio provides an outstanding microphone
performance to help you better understand in noise and
over distance. With Roger you can benet from:
• understanding every word in a noisy situation e.g.
restaurants, public areas and over distance
• discreet design
• speech transmission directly to your hearing aids with
attached receiver or via your body-worn receiver
Microphone*
Body-worn receiver option
* Some Roger microphones also support input from audio
sources via Bluetooth® or cable.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
Behind-the-ear receiver option
11.2 Communication in noise and over distance
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Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
12. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
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The wireless models listed on page 2 are
certied under:
Phonak Bolero V-M
USA FCC ID: KWC-WHSBTEM
Canada IC: 2262A-WHSBTEM
Phonak Bolero V-P
USA FCC ID: KWC-WHSBTEP
Canada IC: 2262A-WHSBTEP
Phonak Bolero V-SP
USA FCC ID: KWC-WHSBTESP
Canada IC: 2262A-WHSBTESP
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
13. Compliance information
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Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
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EMC and Radio communications compliance
label Australia.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these
user guides.
Operating
conditions
With the CE symbol, Phonak AG conrms that
this Phonak product – including accessories
– meets the requirements of the Medical
Devices Directive 93/42/EEC as well as the
R&TTE Directive 1999/5/EC on radio and
telecommunications equipment. The numbers
after the CE symbol correspond to the code of
certied institutions that were consulted under
the above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
14. Information and description
of symbols
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Temperature during transportation
and storage: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90%
(non condensing).
Humidity during storage: 0% to 70%, if not in
use. See instruction in chapter 16.2 regarding
drying the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid
may not be thrown away as normal
household waste. Please dispose of old or
unused hearing aids, at waste disposal sites
intended for electronic waste, or give your
hearing aid to your hearing care professional
for disposal. Proper disposal protects the
environment and health.
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What to do
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 8 + 9)
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8 + 9)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
15. Troubleshooting
If the problem persists, contact you hearing care
professional for assistance
Causes
Flat battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched o
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Physical hearing condition
has changed
Indication for low battery
Moisture on battery or
hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & o
(intermittent)
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The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modications
to the hearing aid that
were not explicitly
approved by Phonak are
not permitted. Such
changes may damage your
ear or the hearing aid.
Do not use the hearing
aids in explosive areas
(oxygen-rich environments,
mines or industrial areas
with danger of explosions).
Hearing aid batteries are
toxic if they are swallowed!
Keep out of reach of
children and mentally
challenged people or pets.
If batteries are swallowed,
consult your physician
immediately!
16.1 Hazard warnings
Please read the information on the following pages before
using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
16. Important safety information
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External devices may only
be connected if they have
been tested in accordance
with corresponding
IECXXXXX standards. Only
use accessories approved
by Phonak AG, to avoid any
electrical shock.
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
debrillators, etc.):
Keep the wireless hearing
aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
Keep magnets (i.e. battery
handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant.
•
•
If you feel pain in or
behind your ear, if it is
inamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check with
your hearing care
professional or physician.
In very rare cases, the
dome can remain in your
ear canal when removing
the hearing tube from the
ear. In the unlikely case
that the dome does get
stuck in your ear canal, it is
strongly recommended to
see a physician for safe
removal.
Hearing programs in the
directional microphone
mode reduce background
noises. Please be aware
that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
This hearing aid is not for
children below 36 months.
It contains small parts that
can cause choking, if
swallowed by children.
Keep out of reach of
children and mentally
challenged people or pets.
If swallowed, consult a
physician or hospital
immediately.
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hearing aid after use. Store
the hearing aid in a safe,
dry and clean place.
Do not drop your hearing
aid! Dropping onto a hard
surface can damage your
hearing aid.
Always use new batteries
for your hearing aid. In
case a battery is leaking,
replace it immediately with
a new one to avoid any
skin irritation. You can
return used batteries
to your hearing care
professional.
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The table
in chapter 5 explains
exactly which type of
battery your particular
hearing aids require.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
Phonak hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
Phonak hearing aids are not
specically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
16.2 Information on product safety
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
Protect your hearing aid
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can evaporate.
Make sure that you always
completely dry your
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44
Special medical or dental
examination including
radiation described below,
may adversely aect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
Medical or dental
examination with X-ray
(also CT scan).
Medical examinations with
MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not aect the
hearing aids.
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
•
•
•
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Notes
Page 25
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
029-0361-02/V1.00/2015-02/cu Printed in Switzerland © Phonak AG All rights reserved
Your hearing care professional:
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