Phonak V90-312T, V70-312, V90-312, V70-10, V70-312T User Manual

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User Guide
(V90/V70/V50/V30)
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Contents
Your hearing aid
2. Welcome
3. Quick guide
4. Parts of the hearing aid Using the hearing aid
5. Left & right hearing aid markings
6. On/O
7. Batteries
8. Putting on the hearing aid
9. Removing the hearing aid
10. Push button
11. Volume control Further Information
12. Care and maintenance
13. Wireless accessories
14. Service and warranty
15. Compliance information
16. Information and description of symbols
17. Troubleshooting
18. Important safety information
19. Important information: Cell phones
20. US market only, complies with FDA regulations
21. Important notice for Prospective Noise Generator users
3 4 6 8
10
11 12 14 15 16 17
18
21 22 24 28 32 34
41 43
47
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1. Your hearing aid details
Model
c Audéo V-10 c Audéo V-312 c Audéo V-312T c Audéo V-13
Battery type
c 10 c 31 2 c 13
Your hearing care professional:
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing care professional.
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2. Welcome
Your new hearing aid was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid oers the most modern digital hearing technology currently available on the market.
Please read these user instructions thoroughly in order to benet from all the possibilities your new hearing aid has to oer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing care professional.
Phonak - life is on www.phonak.com
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Wireless models
Phonak Audéo V90-10 Phonak Audéo V90-312 Phonak Audéo V90-312T Phonak Audéo V90-13 Phonak Audéo V70-10 Phonak Audéo V70-312 Phonak Audéo V70-312T Phonak Audéo V70-13 Phonak Audéo V50-10 Phonak Audéo V50-312 Phonak Audéo V50-312T Phonak Audéo V50-13 Phonak Audéo V30-10 Phonak Audéo V30-312 Phonak Audéo V30-312T Phonak Audéo V30-13
CE mark applied
2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014
This user guide is valid for:
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3. Quick guide
Left & right hearing aid markings
Changing batteries
1 2 3
Blue marking for left hearing aid.
Red marking for right hearing aid.
Remove the sticker from the new battery.
Audéo V-10, V-312, V-312T
Audéo V-13
Open the battery door.
Place battery in the battery door with the “+” symbol facing upwards.
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On/O
Push button
Volume control
The push button on your hearing aid can have various functions. The function for your hearing aid is indicated in your individual instructions.
To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards.
OOn
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4. Parts of the hearing aid
The pictures below show the models described in this user guide. You can identify your personal model by:
• Checking “Your hearing aid details” in chapter 1.
• Or comparing your hearing aid with the models shown below. Pay attention to the shape of the hearing hearing aid and if a volume control is present.
Battery door
Anchor (optional)
Speaker (without earpiece attached)
Push button
Audéo V-10
Tube
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Anchor (optional)
Anchor (optional)
Push button
Push button
Audéo V-312 & V-312T
Audéo V-13
Tube
Tube
Speaker (without earpiece attached)
Speaker (without earpiece attached)
Battery door
Battery door
Volume control
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5. Left & right hearing aid markings
1
2
Open the battery door. To do this, pull down on the ridge at the bottom of the hearing aid.
There is a red or blue marking inside the battery door. This will tell you if it is a left or a right hearing aid.
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Audéo V-10, V-312, V-312T
Audéo V-13
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6. On/O
The battery door is also the on/o switch.
1
2
Closed battery door = hearing aid is on
Open battery door = hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
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7. Batteries
1 2 3
Remove the sticker from the new battery.
Open the battery door.
Place battery in the battery door with the “+” symbol facing upwards.
Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the
If it is dicult to close the battery door: Check the
battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door can be damaged.
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Model
Phonak Audéo V-312, V-312T V-10 V-13
Zinc air battery size
312 10 13
Color marking on package
brown yellow orange
IEC code
PR41 PR70 PR48
ANSI code
7002ZD 7005ZD 7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” in chapter 1.
• Checking the marking on the inner side of the
battery door.
• Or checking the following table.
hearing aid settings and battery). We recommend that you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
18.2 for further information on product safety.
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8. Putting on the hearing aid
1
2
3
Place the hearing aid behind your ear.
Insert the earpiece into your ear canal.
If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
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9. Removing the hearing aid
1
Pull on the bend of the tube and remove the hearing aid from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the ear. In the unlikely case that the earpiece does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal.
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10. Push button
The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this printout.
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11. Volume control
To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards. The volume control can be disabled by the hearing care professional.
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12. Care and maintenance
Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life.
Please use the following specications as a guideline. Further information regarding product safety, see chapter 18.2.
General information
Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
Your hearing aids are resistant to water, sweat and dust under the following conditions:
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• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger
universal receiver are not water resistant.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working. Should your hearing aid stop working after coming into contact with water, refer to the troubleshooting steps in chapter 17.
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Daily
Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in depth maintenance instructions or for more than basic cleaning, please see your hearing care professional.
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13. Wireless accessories
A range of Phonak accessories are available for you to use with your hearing aid.
* The Phonak ComPilot with neckloop or ComPilot Air with clip to attach to clothing. They also
have basic remote control functionalities. For advanced control they can be used with the Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall with cell phone
Phonak RemoteMic***
MP3 Player/ Audio source**
Phonak TVLink connected to TV
Phonak PilotOne remote control
Phonak DECT phone
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14. Service and warranty
Local warranty
Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.
International warranty
Phonak oers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers. The warranty only comes into force if a proof of purchase is shown.
The international warranty does not aect any legal rights that you might have under applicable national legislation governing sale of consumer goods.
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Warranty limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their oce.
Serial number (left side):
Serial number (right side):
Date of purchase:
Authorized hearing care professional (stamp/signature):
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Europe: Declaration of Conformity
Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
15. Compliance information
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The wireless models listed in chapter 2 are certied under:
Phonak Audéo V-10
USA FCC ID: KWC-WHSRIC1 Canada IC: 2262A-WHSRIC1
Phonak Audéo V-312
USA FCC ID: KWC-WHSRIC2 Canada IC: 2262A-WHSRIC2
Phonak Audéo V-312T
USA FCC ID: KWC-WHSRIC3 Canada IC: 2262A-WHSRIC3
Phonak Audéo V-13
USA FCC ID: KWC-WHSRIC4 Canada IC: 2262A-WHSRIC4
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Notice 1:
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
Notice 3:
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
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no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
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With the CE symbol, Phonak AG conrms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certied institutions that were consulted under the above-mentioned directives.
This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing aid is specied as an applied part of Type B.
Indicates the medical device manufacturer, as dened in EU Directive 93/42/EEC.
16. Information and description
of symbols
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EMC and Radio communications compliance label Australia.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
Important information for handling and product safety.
The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.
Operating conditions
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Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 18.2 regarding drying the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.
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17. Troubleshooting
If the problem persists, contact you hearing care
professional for assistance
Causes
Flat battery Blocked speaker/earpiece Battery not inserted correctly Hearing aid switched o
Hearing aid not inserted correctly Cerumen in ear canal
Volume too loud Low battery Speaker/earpiece blocked Volume too low Hearing has changed
Indication for low battery
Moisture on battery or hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough or distorted
Hearing aid plays two beeps
Hearing aid switches on & o (intermittent)
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What to do
Change battery (chapter 3 + 7) Clean speaker opening/earpiece Insert battery correctly (chapter 3 + 7) Switch hearing aid on by completely closing the battery door
(chapter 6)
Insert hearing aid correctly (chapter 8) Contact your ENT/GP or hearing care professional
Decrease volume (chapter 10 + 11) Change battery (chapter 3 + 7) Clean speaker opening/earpiece Turn volume up if volume control available (chapter 10 + 11) Contact you hearing care professional
Change battery within the next 30 minutes (chapter 3 + 7)
Wipe battery and hearing aid with dry cloth
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Please read the information on the following pages before using your hearing aid.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benet from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
18. Important safety information
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The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
Changes or modications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.
Do not use the hearing aids in explosive areas (oxygen-rich environments, mines or industrial areas with danger of explosions).
Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets. If batteries are swallowed, consult your physician immediately!
18.1 Hazard warnings
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If you feel pain in or behind your ear, if it is inamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed.
This hearing aid is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately.
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External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers,
debrillators, etc.): Keep the wireless hearing aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also be caused by power lines, electrostatic discharge,
airport metal detectors etc. Keep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant. You are not permitted to use wireless accessories for
your hearing aids. Ask your
hearing care professional
for details.
•
•
•
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Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! Phonak hearing aids are not specically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing. Always remove your hearing aid before these activities, as the hearing aid contains sensitive electronic parts.
18.2 Information on product safety
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
Protect your hearing aid
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can evaporate.
Make sure that you always
completely dry your
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hearing aid after use. Store the hearing aid in a safe, dry and clean place.
Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional.
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The table
in chapter 7 explains
exactly which type of
battery your particular
hearing aids require.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
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Special medical or dental examination including radiation described below, may adversely aect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing:
Medical or dental
examination with X-ray (also CT scan).
Medical examinations with
MRI/NMRI scans, generating magnetic elds. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not aect the hearing aids.
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
•
•
•
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Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions. The sum of the hearing aid rating (e.g. M2/T2=2) and the telephone rating (e.g. M3/T3=3) is 5, and any combination that equals 5 will provide “normal use”; a sum of 6 or greater would indicate “excellent performance”. The equipment performance measurements, categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfied. The immunity of this hearing aid is at least M2/T2.
19. Important information: Cell phones
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Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
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Warning to Hearing Aid Dispensers
A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the
previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss
within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset
within the previous 90 days.
20. For the US market only, complies with the FDA regulations
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(vi) Audiometric air-bone gap equal to or greater than
15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of significant cerumen accumulation
or a foreign body in the ear canal.
(viii) Pain or discomfort in the ear. Special care should be
exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB).)
Important Notice for Prospective Hearing Aid Users
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all
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medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.
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Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
Children with Hearing Loss
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
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The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus. It should always be used as prescribed by your audiologist. The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions. Sound enrichment, coupled with instructional counseling, is an established approach to managing tinnitus.
Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator. The purpose of such an evaluation is to ensure medically treatable conditions that may be causing tinnitus are identified and treated prior to using a sound generator.
21. Important notice for Prospective Noise Generator users
47
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Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function, you should discontinue use and seek a medical evaluation.
According to OSHA (Occupational Safety & Health Administration, U.S. Department of Labor) regulations, the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the noise generator be set to such a level in your hearing aid, your audiologist will advise you of the maximum amount of time per day you should use the noise generator. The noise generator should never be used at uncomfortable levels.
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Notes
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Manufacturer:
Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland
www.phonak.com
029-0334-03/V2.00/2015-02/cu/FO Printed in Switzerland © Phonak AG All rights reserved
Your hearing care professional:
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