Philips WP3864, WP3863, WP3862, WP3843 User Manual

WP3864,WP3863,WP3862,WP3843

English 6

WP3864,WP3863,WP3862,WP3843

6 English

Introduction

Congratulations on your purchase and welcome to Philips!

To fully benefit from the support that Philips offers, register your product at www.philips.com/welcome.

The Philips PureGuard barrel purifier is equipped with the unique multiguard control system that reduces bacteria, chlorine, taste and odour, ensuring you of deliciously purer water.

The washable rust & sediment pre-filter prevents dirt and insects from entering the system.Water flows into the clean water tank through the Long-life filter. Inside the Long-life filter, the Japanese HF micro-filtration membrane removes 99.9999%* of bacteria and as well as more than 99.95% of cysts**, and the activated carbon reduces industrial pollutants,  pesticides and volatile organic chemicals (VOCs) of which the effects are possibly linked to cancer risk***.The Long-life filter lasts up to 1000 litres (approximately 6 months****) without the hassle of washing and maintenance. 

WP3864 only:The Soft water booster uses ion exchange (IEX) technology  to decrease water hardness, giving water with a superior purer taste***. If regenerated regularly, the Soft water booster lasts up to 6 months.

On the top front of the water tank, the Pure protect alert display gives clear feedback on the lifetime of the filter. Advanced electronics automatically warn you when the filter is almost full and when replacement is required. The water purifier is equipped with an integrated dirt-block system to guard against secondary contamination. Silver sieves in the water spouts provide extra safety at the last point before dispensing your filtered water.

The fast and simple cleaning procedure allows you to reach all hard-to- reach areas and cleans the whole water purifier in one go.

* Results regarding bacteria obtained by independent test laboratory (BioVir Laboratories, Inc, USA, accredited laboratory of WQA).

**Results regarding cysts obtained from tests by WQA.

***According to publications of World Health Organization, industrial pollutants, pesticides andVOCs of which the effects are possibly linked to cancer risk.VOC reduction and softening performance tested at and internal laboratory.

****Calculation based on a 4-person family with a daily water consumption

of 4-6 litres and using municipal and pretreated tap water that complies with GB5749-2006.The filtration capacity of the Long-life filter is up to 1000 litres.

-- WQATested and Certified to NSF/ANSI 42/53 for the reduction of chlorine, taste and odour, Particulate Class I (>/= 0.5µm to < 1µm), cysts, and turbidity as verified and substantiated by test data.Tested to the US EPA Standard for Bacteria Reduction only.

General description (Fig. 2)

ARust & sediment pre-filter lock

BRust & sediment  pre-filter

CRust & sediment pre-filter holder

DTop cover lid

ELid release area

FTop cover

GPure protect alert display

HDisplay activation/reset button 

English 7

IRaw water tank

JClean water tank

KLong-life filter

LContinuous flow lock

MPower-on light (green)

NHeating-up light (red)

OChild lock

PHot water lever

QAmbient water lever

RHot water spout with silver sieve

SAmbient water spout with silver sieve

TDispensing unit

UDrip tray cover

VDrip tray

WMains cord with plug

XVentilation grille

YPower-on button

ZSoft water booster (WP3864 only)

[ Battery compartment (for one 3-volt CR2032 Lithium battery) with removable cover

Important

Read this user manual carefully before you use the appliance and save it for future reference.

Danger

-- Never immerse the appliance in water or any other liquid, nor rinse it under the tap.

Warning

-- Check if the voltage indicated on the bottom of the water purifier corresponds to the local mains voltage before you connect the appliance.

-- Do not use the appliance if the plug, the mains cord or the appliance itself is damaged.

-- If the mains cord is damaged, you must have it replaced by Philips, a service centre authorised by Philips or similarly qualified persons in order to avoid a hazard.

-- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

-- Children should be supervised to ensure that they do not play with the appliance.

-- Only use the water purifier to filter water that comes out of a tap in your house, as this is municipal pretreated water.

-- Do not use the water purifier in combination with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after filtration.

-- Always handle the filters very carefully, because they have delicate membranes. Do not modify the filters or drop them. Replace a filter if it has been modified, if the outside is damaged or if you have dropped it.

-- This appliance is intended for household use only.

8 English

Caution

-- Make sure you install the water purifier according to the instructions in this user manual and local regulations.

-- Only connect the appliance to an earthed wall socket.

-- Place the appliance on a stable, level and horizontal surface.

-- Do not connect the appliance to an external switching device such as a timer and do not connect it to a circuit that is regularly switched on and off by the utility.This prevents a hazard that could be caused by inadvertent resetting of the thermal cut-out.

-- Do not fill the water purifier with water hotter than 40°C to prevent damage to the water tanks and filters.

-- This water purifier is suitable for an environmental temperature of 5-38°C. Do not place the water purifier in a place exposed to direct sunlight, in a hot location (e.g. close to a cooker) or in a frosty location.

-- Do not put any substance in the appliance other than water and the cleaning agent supplied.

-- Always remove the filters when you clean the appliance.

-- When you have filled the raw water tank with water, the air inside the Long-life filter first has to escape before the water starts to flow through it.Therefore it takes some time before filtered water starts to flow into the clean water tank.This is normal. 

-- Always use original Philips replacement filters.

-- Replace the filters according to the instructions in this user manual. See chapter ‘Replacement’.

-- Fully drain the clean water tank if the water purifier has not been used for 2 days or more and throw away this filtered water.

-- Do not place anything on top of the appliance.

-- Do not use any chemicals other than the ones mentioned in chapter

‘Cleaning and maintenance’ to clean the inside of the clean water tank and the outside of the raw water tank.

-- Only the drip tray cover can be cleaned in the dishwasher or with boiling water. Do not clean any other parts in the dishwasher or with boiling water.

-- Do not tamper with the water purifier.

-- Do not switch on the appliance with the power-on button at the back before the clean water tank is completely filled with water.

-- Keep hot objects away from the water purifier to prevent damage. -- Do not lift or remove the clean water tank when there is water in it.

Otherwise all water flows out of the tank.

-- Always return the appliance to a service centre authorised by Philips for examination or repair. Do not attempt to repair the appliance yourself, otherwise the guarantee becomes invalid.

-- Philips strongly advises you to clean this appliance every 3 months. If the appliance is not cleaned in time and according to the procedure described in chapter ‘Cleaning and maintenance’, this may lead to technical failures.

-- Never use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling agents may damage your water purifier.

-- Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts.

English 9

Hygiene

This Philips water purifier gives you clean, safe drinking water that you can trust. However, if the water purifier is not used hygienically, it may pose a risk of disease to users because it could cause microbes to end up in the filtered water.

-- Always wash your hands before you clean the water tanks.

-- Always be aware of hygiene when you clean or touch surfaces that are in contact with either the unfiltered or the filtered water, such as the inside of the clean water tank and the filling opening of the raw water tank.  

-- Do not use a kitchen cloth or sponge to clean or dry the inside of the raw water tank and the clean water tank, as they are likely to contain bacteria.To clean the water tanks in a hygienic way, follow the cleaning instructions in chapter ‘Cleaning and maintenance’. 

-- Always use clean, disinfected cloths and cleaning equipment to clean the inside of the clean water tank and the outside of the raw water tank.

-- Always disinfect cloths and cleaning equipment either by boiling them or by using a disinfectant to clean them.We advise you to soak a cloth or sponge for one minute in a solution of 10ml of household bleach (5% solution of sodium hypochlorite) added to 1 litre of water.

-- Always wash your hands after handling cloths, sponges or other cleaning equipment.

Electromagnetic fields (EMF)

This Philips appliance complies with all standards regarding electromagnetic fields (EMF). If handled properly and according to the instructions in this user manual, the appliance is safe to use based on scientific evidence available today.

Before first use

1Remove all packaging material from the appliance and the filters.

2Clean the raw water tank and the clean water tank with hot water.

Inserting the Pure protect alert display battery

1Remove the battery compartment cover on the inside of the top cover with a coin.

10 English

CR2032

2Put the 3-volt CR2032 Lithium battery supplied in the battery compartment.You find this battery in the accessory bag.

Note:The Pure protect alert display works on this battery, not on mains power.

3Put the cover back onto the battery compartment and tighten it with a coin.

Installation

1Place and use the appliance on a stable,level and horizontal surface.

2Place the clean water tank on top of the water dispensing unit.

3 Remove the protection cap from the Long-life filter.

Note:Be careful not to detach the sealing ring of the Long-life filter.

Note:Some carbon particles may come out of the Long-life filter and end up in the raw water tank.This is normal and does not pose any health risks.You can simply clean the raw water tank to remove the carbon particles.

4Insert the top of the Long-life filter into the bottom of the raw water tank (1) and turn it to the right to fix it (2).

5WP3864 only: Push the Soft water booster into the raw water tank (‘click’).

Note:The Soft water booster is moist when you unpack it.This is normal because the Soft water booster must be kept moist to ensure its effectiveness.

Note:The inside of the Soft water booster changes colour when it becomes wet. This is normal.

6 Place the raw water tank on the clean water tank.

Always make sure the Soft water booster (WP3864 only) and the Long-life filter are attached to the raw water tank.

7 Put the top cover on the raw water tank.

Note:The rust & sediment pre-filter,its lock and its holder are already present in the top cover when you unpack the appliance.

English 11

Flushing the appliance

Do not switch on the appliance with the power-on button at the back before the boiler inside the water dispenser is completely filled with water,i.e.when you see water being stored in the clean water tank.

1 Press the lid release area to open the top cover lid. ,, The display lights up.

2 Use a large jug to fill the raw water tank completely.

The raw water tank has a capacity of 7 litres.

Note:The maximum indication line for the raw water tank is on the rust & sediment pre-filter holder.

3 Close the lid.

,, The water flows into the boiler inside the dispenser first.When the boiler is full,water starts to be stored in the clean water tank.

Note: Unlock the child lock and press the hot water lever occasionally to let air escape from the boiler.

4Wait until you see water being stored in the clean water tank before you proceed with the next steps.

5 Put the mains plug in an earthed wall socket (1) and press the on/off button on the back of the appliance (2) to switch on the appliance.

,, The green power-on light and the red heating-up light go on to indicate that the water in the boiler is heating up.

6 Wait until the red heating-up light goes out before you proceed with the next steps.

7 Place a large container (e.g.a bucket) under the water spouts.

12 English

8 Press down the hot water lever and the ambient water lever and let all the water in the clean water tank and in the boiler flow into the container.

Be careful,the water is hot.

Note: Unlock the child lock and press the hot water lever occasionally to let air escape from the boiler.

9 Throw away this filtered water.

Using the appliance

1 Press the lid release area to open the top cover lid. ,, The display lights up.

2 Use a large jug to fill the raw water tank.

Note:The maximum indication line for the raw water tank is on the rust & sediment pre-filter holder.

Note:The counter bases its calculation on the assumption that you fill the water tank when it is completely empty and that you fill it with approx.5 litres of water.

3Close the lid.

4Wait until all the water has flowed into the clean water tank.

At first you do not see the clean water tank filling up, as the boiler inside the dispensing unit is filled with filtered water first.

Dispensing ambient water

1 Place a cup or jar under the ambient water spout.

English 13

2Press down the ambient water lever.

3Release the ambient water lever as soon as the cup or jar contains the desired amount of water.

Continous flow lock

If you want to dispense a large amount of water, you can lock the ambient water lever so you do not have to push it down continuously.

1Press down the ambient water lever (1) and then press the continuous flow lock inwards (2).

,, The appliance now dispenses ambient water continuously.

2To release the continuous flow lock,simply press down the ambient water lever.

Dispensing hot water

Note: If you do not use the hot water function, make sure the on/of button at the back of the appliance is set to the off-position (O) to save energy.

1Put the mains plug in an earthed wall socket and press the on/off button on the back of the appliance to switch on the appliance.

Note:You can only switch the on/off button at the back when there is enough water stored in the clean water tank.

,, The red heating-up light and the green power-on light go on. 

,, When the red heating-up light goes out,the water has reached the right temperature and 4 cups (of 200ml) of hot water are available. The green power-on light stays on.

Note:When the red light goes on again after you dispensed the first cup, you still have 3 cups of hot water available (because the boiler has a large capacity).

2 Place a cup or jar under the hot water spout.

14 English

3 Unlock the child lock.To do so,push the child lock inwards and,at the same time,press down the hot water lever.

Note:The child lock prevents small children from being able to dispense hot water, as hot water could cause scalding.

4Release the hot water lever as soon as the cup or jar contains the desired amount of water.

Pure protect alert display

Filter capacity indications

The Pure protect alert display provides feedback on when you have to replace the Long-life filter.

-- When you first start using a Long-life filter, the display shows all

4 segments of the progress bar. 

-- The Pure protect alert display keeps track of the usage level of the Long-life filter.When 25% of the filter capacity has been used, the display shows 3 segments of the progress bar.

-- When 50% of the filter capacity has been used, the display shows

2 segments of the progress bar.

-- When 75% of the filter capacity has been used, the display shows 1 segment of the progress bar.

English 15

-- When 90% of the filter capacity has been used, the display shows 1 segment of the progress bar and the filter replacement symbol.

Make sure you have a new Long-life filter available at this time. If you want, you can replace the Long-life filter with a new one and reset the display so that the filter capacity does not reach 0%.

Note:To reset the Pure protect alert display, press the display activation/reset button for 3 seconds.When the display has been reset successfully, the display flashes 3 times.Then the filter replacement symbol disappears and the display shows all segments of the progress bar again.

-- When the filter capacity reaches 0%, the filter replacement symbol and two arrows flash.When this happens, you MUST replace the Long-life filter immediately.After you have replaced this filter, reset the display.

Note:To reset the Pure protect alert display, press the display activation/reset button for 3 seconds.When the display has been reset successfully, the display flashes 3 times.Then the filter replacement symbol disappears and the display shows all segments of the progress bar again.

How the Pure protect alert display works

The Pure protect alert display is equipped with a counter that calculates how much water you filter.The counter bases its calculation on the assumption that you fill the water tank when it is completely empty and that you fill it with approx. 5 litres of water. For extra health protection, the counter also counts the number of days you have used the Long-life filter. The  progress bar decreases in length as time passes. The filter replacement symbol appears 163 days after the first day of use. It flashes with two arrows when the filter has been used for 182 days in total*.

*Calculation based on a 4-person family with a daily water consumption of 4-6 litres.The Long-life filter lasts up to 6 months with a maximum lifetime of 1000 litres.

16 English

-- To save energy, the Pure protect alert display automatically goes out 1 minute after you have closed the lid. It lights up automatically when you open the lid.Alternatively, you can also press the display activation/ reset button once to activate the display.

-- When the battery of the Pure protect alert display is almost empty, the battery symbol flashes on the display.

-- When the display shows the battery symbol, you have to replace the old battery with a new 3-volt CR2032 Lithium battery.  See section ‘Replacing the battery of the Pure protect alert display’ in chapter ‘Replacement’.

Cleaning and maintenance

Only the outside of the appliance and the rust & sediment pre-filter can be cleaned with hot water.The Long-life filter cannot be cleaned but has to be replaced (see chapter ‘Replacement’).The Soft water booster

(WP3864 only) cannot be cleaned but has to be regenerated (see section ‘Regenerating the Soft water booster (WP3864 only)’ in this chapter) and ultimately replaced.  

Never use scouring pads,detergents,abrasive cleaning agents or aggressive fluids such as thinner,alcohol,petrol or acetone to clean the outside of the water purifier.These substances may cause the material of the water purifier to crack,discolour or distort.Do not clean any part of the water purifier (except the drip tray cover) in a dishwasher or with boiling water.

Do not use a kitchen sponge or cloth to clean or dry the inside of the water tanks because they are likely to contain bacteria.To clean the water tanks in a hygienic way,follow the cleaning instructions below.

Do not immerse the top cover in water or any other liquid to prevent damage to the Pure protect alert system.

Cleaning the outside of the appliance

1Press the on/off button on the back of the appliance to switch off the appliance (1) and remove the mains plug from the earthed wall socket (2).

2Wipe the outside of the appliance with a moist cloth.

3 Pull the drip tray out of the appliance.

English 17

4Put your finger through the hole in the edge of the drip tray to push the drip tray cover off the fixing pegs.Then grab the rear side of the drip tray cover and lift it off the drip tray.

5Empty the drip tray into the sink.

6Put the drip tray cover back onto the drip tray and slide the drip tray back into the appliance.

7Unscrew the spouts from the dispensing unit. 

8Turn the spouts upside down and rinse the silver sieves in the spouts under the tap.

Note:Regular cleaning of the silver sieves is necessary to ensure a good flow of filtered water.

9 Screw the spouts back into the dispensing unit.

Cleaning the rust & sediment pre-filter

Clean the rust & sediment pre-filter every 2 weeks.

You can find 1 spare rust & sediment pre-filter in the accessory bag.

1 Press the lid release area to open the top cover lid.

18 English

2 Take the holder out of the top cover.

3 Remove the lock from the holder.

4Remove the rust & sediment pre-filter from the holder and rinse it with hot water.

5Put the rust & sediment pre-filter back into the holder.

6Put the lock back into the holder (‘click).

English 19

7 Put the holder back into the top cover. 

Cleaning and descaling the inside of the appliance with the fast and simple cleaning procedure

The inside of the appliance has to be cleaned and descaled completely every 3 months with the fast and simple cleaning procedure described in this section.

1Make sure there is about 4 litres (a level slightly above the black line shown in the figure) of clean water in the clean water tank.

2If the appliance is not switched on,switch on the appliance and wait until the red heating-up light goes out.

Note: Make sure the raw water tank is empty.

3Remove the drip tray and the drip tray cover from the appliance.

4Take the rust & sediment pre-filter holder out of the top cover.Then remove the top cover.

5WP3864 only: Pull the Soft water booster out of the raw water tank.

Lift the raw water tank.To remove the Long-life filter,turn it to the left (1) and pull it out of the raw water tank (2).

20 English

7Empty one sachet with dedicated cleaning agent supplied with the appliance into a container.

8Use the hot water lever to dispense 1 litre of hot water into the container.

Note: If the cleaning agent does not dissolve properly by itself, stir the water until all the cleaning agent has dissolved.

9 Before you continue,check if all filters have been removed.

10 Remove the raw water tank.

Make sure that the bottom of the raw water tank does not come into contact with dirty surfaces.If you want to put down the raw water tank, place it upside down.

Tip:You can clean the raw water tank with water and a mild cleaning agent. After cleaning, rinse the raw water tank thoroughly with clean boiled water.

11 Pour the cleaning solution in the clean water tank.

,, The cleaning solution flows into the boiler inside the dispensing unit. ,, The cleaning solution cleans and descales part of the clean water

tank and the inside of the dispensing unit.

12Place a large container (e.g.a bucket) under the water spouts.Push down the hot water lever until you have dispensed approx.1 litre. Then push down the ambient water lever until you have dispensed approx.1 litre.Finally,wait until the red heating-up light goes out and

push down both levers to dispense the rest of the solution.

Always dispense water with both levers, to make sure both spouts are cleaned. 

English 21

13Switch off the appliance and remove the mains plug from the wall socket.

14Remove the clean water tank,put the water dispensing unit on its side and pull out the drainage plug in the bottom.

Be careful,hot water may come out of the opening when you remove the drainage plug. 

Note: Some water can drip off the top of the dispensing unit.

15Place the water dispensing unit on a bucket or above the sink.

16Push down the hot water lever and dispense all water through

the drainage hole and the hot water spout.

,, Now all water has been removed from the boiler.

17Put the drainage plug back into the bottom of the water dispensing unit.

Note: Make sure you insert the drainage plug properly, otherwise it is not possible to reassemble the drip tray and leakage may occur.

18Clean the rust & sediment pre-filter, the raw water tank and the clean water tank with hot water.

Note: If you want  to clean the top of the dispenser, do not touch the hole in the centre,as this hole is in contact with filtered water.

19Wipe the top cover with a moist cloth. Do not immerse the top cover in water.

20Place the clean water tank on top of the water dispensing unit.Put the Soft water booster (WP3864 only) in the raw water tank and attach the Long-life filter to the raw water tank.Then put the raw water tank with its filters back onto the clean water tank.Place the top cover with the rust & sediment pre-filter back onto the raw water tank.

21Fill the raw water tank with water and let the water flow into the clean water tank and the boiler inside the dispensing unit.

22 English

22Throw away the first litre of filtered water from the ambientAND hot water spouts to get rid of any slight  taste that may still be present.

Note: Unlock the child lock and press the hot water lever occasionally to let air escape from the boiler.

Regenerating the Soft water booster (WP3864 only)

The Soft water booster needs to be regenerated regularly. Depending on the hardness of the water supply in the area where you live, Philips suggests the following regeneration intervals:

	First time	After first time

Bejing, Shenyang,Tianjin	4wk	2wk
Wuhan, Nanjing, Chongquing, Shanghai,	8wk	4wk
Chengdu, Guangzhou, Hangzhou
Qindao, Shenzhen	12wk	6wk
Other provinces	8wk	4wk

The Soft water booster has to be replaced every 6 months, see chapter ‘Replacement’.

Make sure the raw water tank is empty.

Remove the top cover.

Pull the Soft water booster out of the raw water tank.

Take a large bowl in which the Soft water booster fits.Rinse this bowl to make sure it is clean.Do not put the Soft water booster in the bowl yet.

Fill the bowl with ambient water.Add 100g kitchen salt to each litre of water you put in the bowl.Stir the solution until all the salt has dissolved.

If you use a Chinese soup spoon, you have to add 6 spoons of salt to each litre of water.

English 23

6Put the Soft water booster in the bowl with the water/salt solution for at least 1 hour.Make sure the Soft water booster is completely submerged.

Note:The minimum submersion period is 1 hour.You can always submerge the Soft water booster longer.

7Take the Soft water booster out of the bowl.Throw away the water/ salt solution and rinse the bowl.

8Fill the bowl with at least one litre of fresh ambient water again and put the Soft water booster in the bowl for 5 minutes.Make sure the Soft water booster is completely submerged.

9Remove the Soft water booster and reattach it to the raw water tank.

10 Put the top cover back onto the appliance.

Storage

If you want to store the appliance, you have to empty all the water out of it, including the water that is in the boiler.To do this, follow the procedure below.

1 Switch off and unplug the appliance.

24 English

2Remove the raw water tank and the clean water tank from the appliance.

3Put the water dispensing unit on its side and pull out the drainage plug in the bottom.

Be careful,hot water may come out of the opening when you remove the drainage plug. 

Note: Some water can drip off the top of the dispensing unit.

4Place the water dispensing unit on a bucket or above the sink.

5Push down the hot water lever and dispense all water through the drainage hole and the hot water spout.

,, Now all water has been removed from the boiler.

6Put the drainage plug back into the bottom of the water dispensing unit.

Note: Make sure you insert the drainage plug properly, otherwise it is not possible to reassemble the drip tray and leakage may occur.

7 Reassemble the appliance and store it in a safe,dry place.

Storing the Long-life filter and rust & sediment pre-filter

Unpacked Long-life filters and rust & sediment pre-filters cannot be stored. If you do not intend to use the filters for quite some time, discard them.

+ 54 hidden pages