Philips VOIP321 SKYPE FAQ

VOIP 321 FAQ

Problems Solutions

No dial tone when pressing

.

Signal icon is flashing.

The phone does not ring. • Make sure the adapter and the phone cord are connected properly.

When the handset is placed on
the charger, no beep is heard.

The call waiting call cannot be
answered.

Battery icon remains empty
although the handset has
charged for 24 hours.

No symbol on the display. • Charge battery.

Bad audio quality (crackles,
echo, etc.).

Cannot hear the other party
clearly/ speaker too loud/quiet.

Contact list/ User status
returns UNAVAILABLE.

Cannot make SkypeOut calls. • Enter 00, + (press and hold 0) or 011 before the number to dial.

Busy tone is returned while
making Skype call.

If the above solutions do not help, remove the power from the handset and the base and restart Skype as well
as the PC software. Wait for 15 minutes and try again.

• Make sure that the adapter and the phone cord is connected
properly.

• Check that the batteries are fully charged and installed properly.

• This phone does not work during power failure.

• Register your handset to a base. Refer to user manual section
“Registering“ for more details.

• Move closer to the base unit.

• Move the handset closer to the base unit.

• Turn on the ringer.

• Take the handset off the charger and put it back again.

• Clean charging contacts with a clean and dry cloth.

• Turn on the handset tone from the PERSONAL SET Menu.

• There will be no beep if the handset's power is turned off
previously.

• Check with your local phone company and select the correct recall
duration.

• End the current call, and press TALK again to pick up the second
call.

• Refer to user manual section “Answer a Skype call“ and “Answer a
call“ for more details.

• Please contact your dealer to purchase new rechargeable battery.

• Check to make sure the battery icon is scrolling while being
charged.

• Make sure the batteries are in the compartment and your handset is
ON.

• Install the base unit in a different room or higher location or away
from other electronic appliances.

• Move closer to the base unit.

• Refer to user manual section “Adjusting the handset speaker
volume on your PC”.

• Check if your base is connected to the PC.

• Check if Skype is running on the PC. Start Skype if the VOIP 321
driver has not started Skype for you.

• Check if the VOIP 321 driver is running on the PC.

• Move the handset closer to the base if it is out of range.

• Check your account to see if you have enough credit.

• Check to see if a link is established between then handset and the
base.

• Refer to user manual section “Make a SkypeOut call” for more
detail.

• Make sure both Skype and the PC application is/are started on the
PC and running properly.

• Make sure the phone is setup correctly.

• Wait for the remote party to be online.

• Refer to user manual section “Connect“ for more details.

EN