Philips Ultrasound User manual

Philips Medical Systems Customer Service Application Toolbox Manual

Customer Service

Application Toolbox

User Manual

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Philips Medical Systems Customer Service Application Toolbox Manual

Document Management:

Version Date Description

1.0 10 Nov 2006 Initial Document Jagadeesh A

Author

1.1 24 Nov 2006 Reviewed and Updated for
Q1 2007 Release

Sukanta Das

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Philips Medical Systems Customer Service Application Toolbox Manual

Table of Contents

1 Introduction............................................................................................................................... 4

1.1 Abbreviations and Terminologies .................................................................. 4

1.1.1 Abbreviations ............................................................................................................. 4

1.1.2 Terminologies ............................................................................................................ 4

1.2 Objective ................................................................................................................... 5

1.3 System Requirements ........................................................................................ 5

2 Toolbox Installation Procedure................................................................................................. 6

2.1 Introduction .............................................................................................................. 6

2.2 Uninstalling Fabric Application........................................................................ 6

2.3 Cardman USB ................................................................................................................... 7

2.3.1 Cardman USB 6020 – Version Detection and Installation......................................... 7

2.3.2 Cardman USB 6121 – Installation ............................................................................. 7

2.4 Using Customer Service Application Toolbox.......................................... 8

2.4.1 User Manual............................................................................................................... 9

2.4.2 Application Information .............................................................................................. 9

2.4.3 Install Applications ..................................................................................................... 9

2.4.3.1 Step 1: Toolbox Introduction Screen ................................................................ 10

2.4.3.2 Step 2: Scanning for the Installed Applications ................................................ 11

2.4.3.3 Step 3: Original / Incompatible Applications Display (Optional) ....................... 12

2.4.3.4 Step 4: Selection of Applications for Installation / Uninstallation) .................... 13

2.4.3.5 Step 5: Installation Sequence........................................................................... 16

2.4.3.6 Step 6: Installation In Progress Screen ............................................................ 17

2.4.3.7 Step 7: Final status Screen .............................................................................. 18

2.3.3.8 Shortcuts for Installed applications.................................................................. 19

2.4.4 Install Admin Patch .................................................................................................. 20

2.4.5 Zeppelin Compliance Test ....................................................................................... 20

3 Toolbox FAQ .......................................................................................................................... 21

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Philips Medical Systems Customer Service Application Toolbox Manual

1 Introduction

1.1 Abbreviations and Terminologies

1.1.1 Abbreviations

CODE - Common Operating Desktop Environment

TIO - Test and Integration Office

FSE - Field Service Engineer

1.1.2 Terminologies

- Note

- Important

- Alert

Fabric Application – Unscripted Application released directly by

Business Unit to field by any means (eg. web site).

(Un)Install – Install / Uninstall

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Philips Medical Systems Customer Service Application Toolbox Manual

1.2 Objective

The objective of this document is to list various features available in the Customer Service
Application Toolbox. This document explains process of installing application using the
Toolbox Installer CD.

1.3 System Requirements

The Toolbox has been tested on Dell D600, D610 & D620 laptops installed with Windows
XP Image released by Zeppelin. Zeppelin approved hardware and OS configurations may
be found at http://pww.zeppelin.philips.com

.

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Philips Medical Systems Customer Service Application Toolbox Manual

2 Toolbox Installation Procedure

2.1 Introduction

The Toolbox Installer is used to install the applications. The following features are provided
by the “Customer Service Application Toolbox” installer:

1. Admin Patch: Some applications require Local Administrator rights for installation.
Since some users may not have local administrator rights, the Admin patch allows the
applications to be installed even when logged in with user rights.

2. Zepcom: This feature helps the user to check the Zeppelin compliancy of the laptop.
This also displays a report and updates a central database that helps Zeppelin to
provide better service to the end user. Please note that no personnel information is
retrieved from the database.

3. Application Installer: The primary goal of a Toolbox installer is to provide a convenient
method to manage the (un)installation of applications.

For ease of use, the applications displayed in the Toolbox Installer Screen are grouped into
the PMS – Field Service Basic Applications and Extended Application.

2.2 Uninstalling Fabric Application

To uninstall fabric application, please follow the steps below :

1. Goto Start -> Control Panel.

2. Double click on “Add Remove Programs”. Here you will find all the applications
installed.

3. Please select the application you want to un-install and click on the Remove / Change
button.

Applications that have been installed using Toolbox Installer shouldn’t be

un-installed from “Add/Remove Programs”. Please use Toolbox to un-install
these applications.

Please note the following applications are referred by different names in the Toolbox and in
Add Remove Program

Sl.

No.

01 Hardware Key driver Sentinel System Driver
02 Security Toolbox PMSSec Security Toolbox
04 IST Philips IST x.x.x.xxxx

“Cardman API” is listed in the Control Panel as “SafeGuard Smart Card

Provider”. “SafeGuard Smart Card Provider” is the latest version of “Cardman
API”.

Name as in Toolbox Name as in “Add Remove Programs”

.

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Philips Medical Systems Customer Service Application Toolbox Manual

2.3 Cardman USB

2.3.1 Cardman USB 6020 – Version Detection and Installation

To check, the version of Cardman USB 6020 that is already installed in your machine and
to install the latest version, please perform the following steps.

 Open Explorer and browse the Toolbox CD. Goto the “Cardman_USB” directory.

You will find DetectCardmanUSB.exe file.

 Execute the “DetectCardmanUSB.exe” by double clicking on it and follow the

onscreen instructions to install / migrate to the new version of Cardman USB
(3.7.3.12).

2.3.2 Cardman USB 6121 – Installation

Omnikey has released new USB dongle, which is 6121. This requires a new driver, which
is available in the toolbox.

Installation preparation:

 If Cardman API is installed, please un-install this using the uninst.exe (if it was

scripted by Zeppelin) or from “Add Remove Programs” (if fabric application was
installed) and restart the system.

 If you are replacing your Cardman 6020 Key with Cardman 6121 Key, then

Uninstall the Cardman 6020 driver and restart the system.

 Now browse the toolbox CD and goto Cardman_USB ->

Cardman_USB_6121_11032 -> wxpw2k_ze_10 directory and double click on
install.exe. This will install the 6121 driver. After this, you must restart the system.

 Incase the Cardman API was un-installed (as in first step), install the latest version

of SGSCP by running the toolbox.

 Insert the Dongle in the USB port and open “Safeguard SmartCard Provider” from

the “Control Panel”. Select Cardman 6121 and assign device A.

This driver is not an upgrade for 6020 version. This driver is for the new 6121 dongle.

Cardman USB 6121 and Cardman USB 6020 both can co-exist. Every time the user needs to use a

different Cardman USB, the user has to select the same from the Control Panel  “Safeguard
Smartcard Provider” icon. Please refer to the FAQ section for more details.

If SGSCP is already installed, please uninstall and reinstall it. Else the dongle may not be
recognized.

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Philips Medical Systems Customer Service Application Toolbox Manual

2.4 Using Customer Service Application Toolbox

To install Toolbox Applications, insert the Toolbox CD in the CD tray.

The following Toolbox Menu will be displayed.

If the menu doesn’t run automatically, browse to CD directory, and double-click on -

StartToolboxInstaller.EXE

The menu will open, showing the various options the user can select. The following are the Menu
Options :

User Manual
Application Information
Install Applications
Install Admin Patch
Zeppelin Compliance Test

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