Philips SureSigns VS4 Service manual

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Page 1

SureSigns VS4

Vital Signs Monitor

Release A.06

English

Service Guide

Page 2

Page 3

SureSigns VS4



Vital Signs Monitor

SERVICE GUIDE

Release A.06

English

Page 4

Notice

Proprietary Information

This document contains proprietary information, which is protected by copyright.

Trademark Acknowledgments

SureSigns is a registered trademark of Koninklijke Philips N.V. Other product names may be trademarks of their respective owners.

This software is based in part on the work of the Independent JPEG Group.

Manufacturer

Philips Medical Systems 3000 Minuteman Road Andover, MA 01810-1085 (978) 687-1501

Document Number 4535 645 72701

Warranty Disclaimer

The information contained in this document is subject to change without notice. Philips Medical Systems makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Philips Medical Systems shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Printing History

New editions of this document incorporate all material updated since the previous edition. Update packages may be issued between editions and contain replacement and additional pages to be merged by a revision date at the bottom of the page. Pages that are rearranged due to changes on a previous page are not considered revised.

The documentation printing date and part number indicate its current edition. The printing date changes when a new edition is printed. (Minor corrections and updates that are incorporated at reprint do not cause the date to change.) The document part number changes when extensive technical changes are incorporated.

First Edition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . October 2015

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Conventions

This section describes the conventions used in this guide.

Text Formatting

The following typographical conventions are used in this guide.

Typeface Usage Example

Bold System keys Press the Main Screen key.

Special bold User interface text Open the System Menu.

Italic Variables,

ocument titles

• <product name>-<hardware

configuration>-<software version>.cfg

• SureSigns VM Series Instructions for Use

Decimal Points

Because the SureSigns monitor uses a period (.) to indicate a decimal point in decimal numbers (for example, 10.0), all decimal numbers in this guide use a period as a decimal point. Commas are not used as decimal points.

Notes, Cautions, and Warnings

The guide uses the following conventions for Notes, Cautions, and Warnings.

Note — A Note calls attention to an important point in the text.

Caution A Caution calls attention to a condition or possible situation that could damage or destroy the

product or the user’s work.

Warning A Warning calls attention to a condition or possible situation that could cause injury to the user

and/or patient.

SureSigns VS4 Service Guide iii

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Explanation of Symbols

40°C

-20°C

90%

15%

90%

15%

0123

1014 hPA

708 hPA

This section explains the symbols that appear on the monitor and its packaging

Packaging

Note — The symbols that appear on your monitor depend on the monitor model and its

configured options.

The following symbols appear on the monitor’s packaging:.

Symbol Description Symbol Description

Keep upright Keep dry

Fragile, handle with care

Humidity limitation

Atmospheric pressure limitation

Temperature limitation

CE marking

Single Use

Non-Sterile No Latex

Choking Hazard DEHP-free

Sterile Keep out of sun

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User-Control Symbols

The following symbols appear on and near the user-control buttons on the front of the monitor:.

Symbol Description Symbol Description

Battery charging LED AC Power LED

On/Standby key Alarm Silence key

Print key NBP key

NBP Interval key Main Screen key

Measurement Connector Symbols

The following symbols appear next to the measurement connectors on the side of the monitor:.

Symbol Description Symbol Description

Caution, consult accompanying documents

Temperature connector NBP connector

SpO2 connector Follow Instructions for

CO2 input connector CO2 output connector

Masimo SET® (red and black symbol)

Defibrillator Proof Type CF applied part

Use (Blue safety symbol)

SureSigns VS4 Service Guide v

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Rear Panel Label Symbols

Rx only

ICES-001

100-240V ~ 50/60Hz 120VA

T1.6A 250V

EC REP

FCC ID

IC ID

The following symbols appear on the rear panel label of the monitor:.

Symbol Description Symbol Description

Catalog number Date of manufacture

Date of first calibration

Serial number Option number

Manufacturer’s Name and Address

Canadian ISM requirement

CSA mark RF Interference

Compliance with WEEE standard

Equipotential grounding post

EUFP

(Environmentally frie

ndly

use period - China)

Nurse call connector Ethernet port

Prescription Use Only (US Federal Law)

Ingress protection to vertically falling water drops

Input power and fuse rating

Authorized EU Representative

USB port

Radio Symbols

vi SureSigns VS4 Service Guide

ECG Out port

This port is not av

ailable for use.

The following symbols are available when the monitor uses the radio accessory:

Symbol Description Symbol Description

FCC label for radio

Industry Canada label for radio

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0123

Symbol Description Symbol Description

Internal Symbols

The following symbols are located inside the monitor::

Symbol Description Symbol Description

Side Mount Accessories

The following symbols are located on the side mount:

CE marking and

ier for radio

identif

Dangerous voltage

(Yellow safety symbol)

Protective earth ground

RF Interference

Electrostatic sensitive device handling

Symbol Description Symbol Description

Eject key Consult instructions for

Scan key

Probe cover installed Probe cover not

Timer key

Regulatory and Safety Specifications

Declaration

use

°C/°

F key

installed

The SureSigns VS4 monitor is a Class IIb device and complies with the requirements of the Council Directive 93/42/EEC of 14 June 1993 concerning medical devices and carries CE-marking accordingly.

SureSigns VS4 Service Guide vii

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The radio device used in the SureSigns VS4 vital signs monitors are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC (Radio Equipment and Telecommunications Terminal Equipment Directive).

Authorized EU Representative

Philips Medizin Systeme Böblingen GmbH Hewlett-Packard Str. 2 71034 Böblingen Germany

Australia Sponsor

Philips Healthcare 65 Epping Road, North Ryde NSW, Australia 2113

Rx Only

Caution United States Federal Law restricts this device to sale by or on the order of a physician.

Safety Standards

Parameter Specification

IEC 60601-1:2005 +CORR. 1 (2006) + CORR. 2 (2007) IEC 60601-1-2:2007 (R2012) IEC 80601-2-30:2009, IEC 60601-1-6:2010, IEC 60601-1-8:2006 IEC 60601-2-49:2011, ISO 80601-2-55:2011 ISO 80601-2-56:2009, ISO 80601-2-61:2011

Protection Class Class I, internally powered equipment, per IEC 60601-1

Degree of Protection Type CF defibrillator-proof: per IEC 60601-1

Mode of Operation Continuous

Protection Against Hazards of Ignition of Flammable Anaesthetic Mixtures

Equipment is not suitable for use in the presence of a flammable anaesthetic mixture with air or oxygen or nitrous oxide, per IEC 60601-1

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1. Overview

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Navigation Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

SureSigns VS4 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

2. Performing Routine Maintenance

Recommended Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Routine Safety and Operational Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Cleaning and Disinfecting the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Maintaining the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

About the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Reconditioning the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Battery Messages and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Technical Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

3. Performance Verification Testing

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Testing and Inspection Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Recommended Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Required Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Test Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Accessing the System Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Accessing the System Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

System Admin Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Enabling Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Registering for Software Upgrades from Philips InCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Performing Verification Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Accessing the System Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Accessing Maintenance Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Visual Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Alarms Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

SpO

CO2 Calibration Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Required Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Gas Measurement Calibration Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Calibrating the CO

NBP Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

NBP Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

NBP Calibration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Pneumatic Leakage Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Predictive Temperature Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Tympanic Temperature Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Safety Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Enclosure Leakage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Expected Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Ground Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Expected Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

SureSigns VS4 Service Guide

Contents-1

Page 12

Patient Leakage Current With Mains Voltage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Expected Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Nurse Call Relay Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Calibrating the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

4. Troubleshooting

When You Cannot Correct a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Diagnosing a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Start-up and Power Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Troubleshooting Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Alarm Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

NBP Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Temperature Measurement Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Measurement Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

SpO

Measurement Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

etCO

Navigation Wheel, Touch Screen, and Key Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Recorder Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Nurse Call Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

USB Hub Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Security Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Running System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Running the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Testing the Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Testing the Navigation Wheel and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Testing the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Testing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Testing the Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Viewing and Resetting Tracked Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Resetting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Viewing, Printing, and Exporting the Error Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Clearing Patient Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

5. Repairing the Monitor

Disassembling the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Tools Required for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Shutting Down the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Reinstalling the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Removing a Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Removing the Predictive Temperature Module and Probe Cover Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Reinstalling the Predictive Temperature Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Removing the Tympanic Temperature Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Removing the Temporal Temperature Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Removing the CO

Separating the Front and Rear Case Assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Removing the Faceplate or Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Removing the Main Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Removing the Fan and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Replacing the Handle O-Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Contents-2 SureSigns VS4 Service Guide

Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Reassembling the Front and Rear Cases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Removing the Main Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Reinstalling the Main Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Page 13

Removing the Front End Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Replacing the SpO2 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Determining the Type of SpO2 Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Removing the Philips SpO

Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Resetting the Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Setting the System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Removing the NBP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Removing the NBP Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38

Removing the AC Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Removing the Communications (LAN) Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-41

Removing the Battery Connector Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

Removing the Navigation Wheel Assembly Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-48

Removing the Touch Screen Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-50

Removing the Wireless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51

Removing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

6. Replacement Parts and Assembly Drawings

Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Assembly Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

A. Theory of Operation

Block Diagram Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Main Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Front End Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Communications (LAN) Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Nurse Call Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Front Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Navigation Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

NBP Assembly and Circuitry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Philips SpO

Masimo SpO2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Predictive Temperature Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Predictive Measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Monitored Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Tympanic Temperature Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Temporal Temperature Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

B. Electromagnetic Compatibility

Instructions for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Reducing Electromagnetic Interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Restrictions for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Emissions and Immunity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Guidance and Manufacturer’s Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Recommended Separation Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

SureSigns VS4 Service Guide

Contents-3

Page 14

Contents-4 SureSigns VS4 Service Guide

Page 15

Intended Audience

This guide is for biomedical engineers or technicians responsible for troubleshooting, repairing, and maintaining Philips patient monitoring systems.

About This Guide

This guide includes information about current hardware. For information about earlier versions of the hardware, see an earlier version of the Service Guide on the SureSigns VS3 and VS4 Service Documentation CD.

Navigation Controls

The following table describes how to use the navigation controls on the SureSigns® VS4 monitor:

Overview

Action Description

Select Touch a button, menu, or list item on

Press Press a front panel key

Enter data using the nume keypad and keyboard

Select or clear check boxes

Scroll Touch the list and drag your finger to scro

ric

Touch the item to display the numeric keypad or the keyboard. Touch the values, and then touch OK to close the keypad or keyboard.

Touch a check box to select or clear it.

Up or Down arrows to display the next or previous page in the list. (You can also use the wheel to scroll and select items in the list.)

A scroll bar to the right of the list indicates the current location in the list.

Touch an item to select it.

SureSigns VS4 Documentation

SureSigns VS4 documentation includes:

the touch screen to select it.

or press the wheel.

ll up and down. Touch the

• SureS

• SureSigns VS4 Instructions f

igns VS4 Installation and Configuration Guide: Provides instructions for unpacking,

installing, and connecting all hardware. Includes initial testing and configuration procedures. Also includes instructions for returning the monitor.

or Use: Provides information for day to day operation of the

monitor. Also includes safety information, monitor specifications, and a list of compatible accessories.

Overview

SureSigns VS4 Service Guide 1-1

Page 16

SureSigns VS4 Documentation

• SureSigns VS4 Quick Card: Provides brief descriptions of commonly used functions.

• SureSigns VS4 Service Guide: Provides instructions for repairing and testing the monitor.

Includes assembly diagrams, spare parts lists and troubleshooting information.

• SureSigns VS4 Data Export Guide: Provides detailed information about the HL7 data export

feature, including HL7 message syntax and procedures for exporting HL7 data from the monitor.

• SureSigns VS4 Network Configuration Guide: Provides instructions for configuring your

monitor to connect to a network using a wired LAN connection, a wireless LAN connection, or an RS-232 serial adapter.

• SureSigns VS4 QuickCapture Configuration Guide: Provides instructions for configuring the

QuickCapture feature on the monitor. Includes information about defining the set of observations and assessments, creating a file to import that information into the monitor, and mapping the exported data to an EHR.

• SureSigns VS4 QuickAlerts Configuration Guide: Provides instructions for planning and

configuring the QuickAlerts feature on the SureSigns VS4 monitor. Includes information about defining the set of alert messages, creating a file to import that information into the monitor, and mapping the exported data to an EHR.

Overview

1-2 SureSigns VS4 Service Guide

Page 17

Performing Routine Maintenance

Recommended Frequency

Perform the maintenance procedures at the recommended frequency shown in the following table.

Caution The frequency recommendations in the following table do not supersede local requirements.

Always perform locally required testing in addition to the testing in this chapter.

Maintenance Procedure Frequency

Routine Safety and Operational Checks

• Visual Inspection of exterior for damage Before use.

• Inspection of labels for legibility Before use.

Cleaning and Disinfecting According to your institution’s policy or

between each patient. For complete cleaning instructions, see the Instructions for Use provided with your monitor.

Maintaining the Battery

• Charging As needed.

• Reconditioning When the Max Error is 10% or greater.

Warning The monitor must be connected to a three-wire, grounded hospital-grade receptacle. Do not

remove the grounding connector from the power plug or use extensions cords or adapters of any type.

If there is any doubt about the integrity of the protective earth conductor arrangement, operate the device on internal battery power until the AC power supply protective conductor is fully functional.

Measure the device's leakage current whenever an external device is connected to the serial port. Leakage current must not exceed 100 microamperes. See “Safety Tests” on page 3-22.

Warning MR-unsafe!

Do not expose the device to a magnetic resonance (MR) environment.

• The device may present a risk of projectile injury due to the presence of ferromagnetic materials which can be attracted by the MR magnet core.

• Thermal injury and burns may occur due to the metal components of the device which can heat during MR scanning.

• The device may generate artifacts in the MR image.

• The device may not function properly due to the strong magnetic and radio frequency fields generated by the MR scanner.

Performing Routine Maintenance

SureSigns VS4 Service Guide 2-1

Page 18

Routine Safety and Operational Checks

Philips recommends that you regularly:

• Visually inspect the monitor exterior for damage.

• Ensure the vents are free of dust.

• Inspect the monitor labels for legibility.

If the labels on the rear case are not legible, you must replace the rear case. If the serial number label is not legible, you must return the monitor for label replacement. For detailed information, see “Visual Test” on page 3-13.

Philips recommends that you perform certain test and verification checks at least once a year and after each repair. For complete information about performing verification testing and checks, see Chapter 3, “Performance Verification Testing.”

Cleaning and Disinfecting the Monitor

To clean or disinfect your monitor, use only cleaning agents approved by Philips. For complete cleaning instructions, see the Instructions for Use provided with your monitor.

Maintaining the Battery

About the Battery

The rechargeable lithium ion battery used in the monitor is a smart battery with built-in circuitry that communicates battery status information to the monitor. Battery power lasts a minimum of four hours of continuous monitoring with no printing and one NBP measurement every 15 minutes.

Observe these guidelines:

• If a battery shows damage or signs of leakage, replace it immediately.

• Never use a faulty battery in the monitor.

• Never dispose of the battery in a normal waste container.

• Never leave a battery inside the monitor if it is not used for a long period of time.

• Never store a battery that is more than 50% charged.

Note — For information about the battery status indicators, see the Instructions for Use provided

with your monitor.

Viewing Battery Information

As a battery ages, its capacity decreases and the battery status indicator becomes increasingly less accurate, relative to the total number of charges and discharges. Select the Battery Info button to display information about the battery.

Performing Routine Maintenance

2-2 SureSigns VS4 Service Guide

Page 19

To view information about the battery:

Battery Info

06/27/13 95

Manufact. Date Cycle Count

2%Max Error

ReturnRecondition

EONEMOLI LION

Manufacturer Chemistry

#17403Serial Number:

99%

97%

Relative Charge Absolute Charge

E013RBattery Name 12503 (mV)Voltage 664 (mA)Current

299.50 (K) 26.50(C)Temperature 7100 (mAH)Full Capacity 7200 (mAH)Design Capacity

Parameter

Value

Step

Maintaining the Battery

1 Open the Sy

on page 3-11.

2 Select the

Battery Info button.

The Battery Info window opens.

stem Diagnostics Menu. See “Accessing the System Diagnostics Menu”

The Battery Info including:

Note — If the message, No data from battery. Please see Service Guide. appears,

you must reseat the battery. For detailed information, see “Removing the Battery” on page 5-3.

3 To view the entire list of results, select the list to

window provides detailed information about battery capacity and charging status,

• Cycle Count: The number of full charge and discharge cycles calculated by the battery.

• Max Error: The expected margin of error in the state of the charge calculation. The Max Error value is the difference between the Relative Charge value and the Absolute Charge value.

• Relative Charge: The predicted remaining battery capacity, expressed as a percentage of Full

Capacity. The value in the Relative Charge field decreases as the battery ages. The Battery Status icon

is a graphic representation of the Relative Charge.

• Absolute Charge: The predicted remaining battery capacity, expressed as a percentage of

Design Capacity.

ll Capacity: The predicted capacity of the battery when it is fully charged. The value in the

• Fu Full Capacity field decreases as the battery ages. The difference between the value in the Full Capacity field and the value in the Design Capacity field is an indication of battery

condition.

sign Capacity: The capacity of a new battery.

• De

activate scrolling.

Performing Routine Maintenance

SureSigns VS4 Service Guide 2-3

Page 20

Maintaining the Battery

Reconditioning the Battery

Reconditioning the battery reduces the Max Error value, and in turn, increases the accuracy of the Relative Charge. Philips recommends that you condition the battery by fully discharging and recharging it when the Max Error is 10% or greater.

Step

1 Open the Battery Info window.

2 Disconnect the monitor from

3 Select Recon

The Relative Charge percentage will decrease to 0%.

4 When the monitor shuts down, connect the monitor to the power source and allow

the ba

5 Repeat step 1 through step 4.

Note — If the battery does not recharge after four reconditioning cycles, replace it.

Replacing the Battery

Replace the battery if the following conditions occur:

• After reconditioning, if the monitor operates for less than one hour on a fully charged battery before the low battery (Low Batt) alarm occurs, or

•The Max Error cannot be brought <= 8% after several recondition cycles, or

•The Full Capacity is 50% or less of the Design Capacity.

For information about replacing the battery, see “Removing the Battery” on page 5-3.

See “Viewing Battery Information” on page 2-2.

the power source.

dition.

ttery to recharge to 100%.

Warning Dispose of used batteries in an environmentally responsible manner. Do not dispose of the

battery in normal waste containers. Consult your hospital administrator to find out about local arrangements.

Battery Messages and Alarms

The condition of the battery is reported by technical alarms and error codes.

Technical Alarms

The following battery technical alarms appear in the message area:

• Low Batt — Remaining battery power is less than 30%.

• E

xtreme Low Batt — Remaining battery power is less than 21%.

Error Codes

An error code (for example, 257 System Error, indicating Battery charger power failure) appears in the Error Log. To view the Error Log, see “Viewing, Printing, and Exporting the Error Log” on page 4-38. For a complete list of error codes and actions

Performing Routine Maintenance

2-4 SureSigns VS4 Service Guide

to take, see Chapter 4, “Troubleshooting.”

Page 21

Overview

Performance Verification Testing

This chapter includes the following information:

• Testing and inspection guidelines

• Recommended frequency of performance tests

• Test procedures following monitor repair or during routine maintenance

• NBP calibration procedure

If the monitor fails any test, it must be repaired before it is returned to use.

Note — The procedures in this chapter assume knowledge of basic monitor operation. For

details about using the monitor, see the Instructions for Use provided with your monitor.

Testing and Inspection Guidelines

The following table lists the tests that Philips requires that you complete after performing monitor repairs or upgrading the software.

For information about routine maintenance procedures, see Chapter 2, “Performing Routine Maintenance.”

For information about repair procedures, see Chapter 5, “Repairing the Monitor.”

After Complete These Tests

Upgrading the software • Power-on self test

Opening the monitor for any reason • Power-on self test

Replacing any internal parts (except NBP parts, SpO2 board)

Replacing the NBP module or parts • Power-on self test

• Verify that your system settings are preserved

• Alarms test

• Pneumatic leakage test

• All safety tests

• Power-on self test

• Pneumatic leakage test

• All safety tests

• NBP test

• Pneumatic leakage test

• All safety tests

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Page 22

Recommended Frequency

After Complete These Tests

Replacing the Philips SpO2 board

Note — Monitors with the Masimo SpO

board must

be returned to Philips for Masimo SpO2 board replacement. Contact the Philips Customer Care Center or your local Philips representative.

• Power-on self test

•SpO

• Pneumatic leakage test

• All safety tests

Replacing the temperature module • Power-on self test

• Alarms test

• Pneumatic leakage test

• All safety tests

• Temperature test

Replacing the LCD • Power-on self test

• Alarms test

• Pneumatic leakage test

• All safety tests

• Touch Screen Calibration

Replacing the CO2 module • Power-on

•CO2 calibration

• Pneumatic leakage

• All safety tests

Recommended Frequency

Perform the test procedures at the recommended frequency outlined in the following table.

Caution The frequency recommendations in the following table do not supersede local requirements.

Always perform locally required testing in addition to the testing outlined in the table.

Suggested Testing Frequency

Preventive Maintenance

NBP calibration Once every two years.

Battery reconditioning When the Max Error is 10% or greater.

Tympanic temperature calibration

Temporal Temperature calibration

Once a year.

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Page 23

Required Test Equipment

CO2 calibration • First calibration at 1,200 hours of use or after

one year, whichever comes sooner.

• After the first calibration, once a year or after 4,000 hours, whichever comes sooner.

• After any repairs or the replacement of any parts.

Replace the entire CO2 module after 20,000 hours of use.

Performance

• Predictive temperature accuracy

• NBP accuracy test

•SpO

• Nurse call relay3 Once every two years.

Safety In accordance with IEC 60601-1

• Enclosure leakage current

• Ground integrity

• Patient leakage current

Requires a Covidien calibration module. For more information, see “Tympanic Temperature Test” on

page 3-22.

Requires an Exergen calibration module.

When used as part of facility protocols.

Required Test Equipment

The following table lists the additional test equipment that you need to perform each of the tests in this chapter. Many of these tests also use the standard accessories that are shipped with the mo monitor..

Once every two years, or if you suspect the measurement is incorrect.

Once a year or after repairs where the monitor has been opened (front and back separated) or the monitor has been damaged by impact.

To Perform This Test You Need This Test Equipment

“Visual Test” on page 3-13 None

“Power-On Self Test” on page 3-13 None

“Alarms Test” on page 3-14 NBP cuff and hose

“SpO2 Test” on page 3-14 Adult SpO2 transducer

“CO2 Calibration Test” on page 3-15

“NBP Test” on page 3-17 • A reference manometer (including hand pump and

• Electronic flowmeter, M1026-60144

• Gas calibration equipment:

– Cal 1 gas 15210-64010 (5% CO2)

– Cal gas flow regulator M2267A

– Cal tube 13907A

valve) with an accuracy 0.2%

• An expansion chamber (volume 250 ml ± 10%)

• Appropriate tubing

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Page 24

Test Recording

To Perform This Test You Need This Test Equipment

“Predictive Temperature Test” on page 3-21

“Safety Tests” on page 3-19 A multimeter

“Nurse Call Relay Test” on page 3-25

Test Recording

Authorized Philips personnel report test results back to Philips to add to the product development database. Hospital personnel, however, do not need to report results.

The following table describes what to record on the service record after you complete the tests in this chapter.

Note — P = pass, F = fail, X = measured value as defined in tests in this chapter.

• SureSigns temperature probe

• SureSigns Temperature Calibration Key (part number 4535 640 33691)

• A patient simulator

• An ohmmeter

• A phono connector

Test What to record

Visual V:P or V:F

Power-On PO:P or PO:F

NBP NBP:P/X1/X2/X3 or

NBP:F/X1/X2/X3

SpO

Safety S(1): P/X1/X2 or

CO2 cal:P or CO2 cal:F

SpO2:P or SpO2:F

S(2): P/X1 or

S(3): P/X1 or S(3): F/X1

Accessing the System Menu

Use the System Menu to configure the monitor, view system information, shut down the monitor, and access the System Admin Menu. For more information about using the System Menu to configure the monitor, see the Instructions for Use or the Installation and Configuration Guide provided with your monitor.

To access the Sy

stem Menu:

S(1):F/X1/X2

S(2): F/X1

• Select the System button.

The Sy

stem Menu appears.

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Page 25

Accessing the System Admin Menu

System Menu

Recorder Speed:

Waveform Print:

Date Format:

Serial Number:

Main Screen

25.0 mm/s

Hardware ID:

Software Version:

Configuration:

LAN MAC Address:

LAN IP Address:

Language:

USL0000001

6 - 00 - A7

A.04.52

VS4 SpO2-P Temp-T NBP-P

00-09-FB-13-4B-3C

0.0.0.0

English

Display Time:

20 seconds

Yes

Default Patient Type:

Recorder Wireless CO2-S

USL0000001

Monitor Name:

mm/dd/yyyy

Adult

System Admin

Brightness

Lock Touch Screen

Shutdown

WLAN MAC Address:

WLAN IP Address:

00-17-23-A1-84-B2

0.0.0.0

Accessing the System Admin Menu

You can use the System Admin Menu to configure password-protected functions of the monitor, including Demo Mode, system diagnostics, and upgrading the software. For more information about using the System Admin Menu to configure the monitor, see the Installation and Configuration Guide provided with your monitor.

Notes

•The System Admin Menu is password-protected, and should only be accessed by qualified service personnel.

• The procedures in this guide use the default Administrator password, 215. To improve the security of the monitor settings, you can change the administrator password after you install the monitor. For more information about changing the password, see the Installation and Configuration Guide provided with your monitor.

To access the System Admin Menu:

Step

1 In the System Menu, select the System Admin button.

2 In the window that appears, enter the Administrator password, 215, or the password

defined by your institution and select OK.

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Accessing the System Admin Menu

System Admin Menu

Language:

English

Diagnostics

Return

Default Initial NBP Inflation Pressure:

Adult:

Auto Suspend:

Neonate:

Pediatric:

Demo Mode

100160 140

Upgrade Software

Export Settings

Import Settings

Off

Default NBP Interval:

Default Save Measurements to Record:

Default Blue Probe Site:

2 minutes

Auto Save Patient Record:

1 minute

Patient ID Settings

Align Interval to Clock:

QuickCapture

Data Export

Oral

QuickAlerts

Date/Time Settings

Large Battery Icon

Security

QuickCheck

QuickNBP

LAN

Wireless

Line Frequency:

60 Hz

Default Alarm Settings

Dashboard

Masimo Pulse Smart Tone:

Off

Masimo RRa Freshness Timeout:

15 Minutes

Step

3 Select OK.

The System Admin Menu opens.

Note — Masimo settings appear only if the Masimo SpO

module is installed.

Caution

The System Admin Menu remains unlocked for 1 minute after you close it. This allows you to open the menu again without having to re-enter the password. Do not leave the monitor unattended during the unlock time.

System Admin Menu Options

The following table describes the System Admin Menu options that are explained in this guide. All other options on the menu are explained in the Installation and Configuration Guide and the Network Configuration Guide provided with your monitor.

Option Description

Demo Mode Demo Mode allows the monitor to be demonstrated without actually

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3-6 SureSigns VS4 Service Guide

monitoring parameters.

For more information, see “Enabling Demo Mode” on page 3-7.

Page 27

Option Description

Diagnostics Opens the System Diagnostics menu. Monitoring is suspended while this

Upgrade Software Opens the Upgrade Software menu.

Enabling Demo Mode

Accessing the System Admin Menu

menu is open.

Note — This button is unavailable when the monitor is running in Demo

mode.

For more information, see “Performing Verification Tests” on page 3-11.

For more information, see “Upgrading the Software” on page 3-8.

Warning Do not connect a patient to a monitor running in Demo mode. Values represented in Demo mode

do not represent measurements from a patient connected to the monitor, and may lead to incorrect diagnoses.

Demo mode is used for demonstrating the monitor without monitoring parameters. Demo mode simulates all patient parameters and generates alarms when alarm settings are exceeded.

By default, the check box is cleared.

Caution Entering Demo mode clears the patient data.

Note — You cannot access the System Diagnostics menu when the monitor is in Demo mode.

To put the monitor in Demo mode:

Step

1 Open the System Admin Menu. See “Accessing the System Admin Menu” on

page 3-5.

2 Select the Demo Mode check box.

3 Select the Return button.

4 Select Yes.

The monitor enters Demo mode and clears all patient data and ** DEMO ** is displayed.

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Upgrading the Software

Step

5 To exit Demo mode, press the On/Standby key to turn off the monitor.

The monitor clears all simulated patient data.

Upgrading the Software

Use the following procedure to upgrade the system software with a USB flash drive. When you upgrade the software, the monitor saves all of the system settings, including the System Admin Menu settings, the Error log, and the patient list.

Before you place an upgraded monitor back into se establishes a protocol to train users about any changes in the functionality of the monitor resulting from the software upgrade.

rvice, Philips recommends that your facility

Registering for Software Upgrades from Philips InCenter

You can download a software upgrade from Philips InCenter, which requires an active registration and password.

Before you register, obtain the serial number of the monitor you plan to include in your registration. The serial number is located on the product identification label on the rear of case of the monitor.

To register:

Step

1 Access the Philips InCenter website at incenter.medical.philips.com.

2 Click Ne

3 Under Software Updates, click

registration.

The Sure

4 Enter your personal information and answer the questions, and then click Submit.

After your information is processed, an ema sent to the email address you entered. It may take 24 to 48 hours to receive the email.

ed Help?.

Click here for SureSigns patient monitor account

Signs InCenter Registration Form appears.

il with temporary login information is

Note — Philips recommends using a SanDisk

upgrades.

Caution Before you upgrade the software, you can back up the system settings by exporting the current

configuration settings or by recording them on the worksheets. For worksheets and more information, see the Installation and Configuration Guide provided with your monitor.

Do not downgrade the software to an earlier version, because it may cause hardware incompatibility and loss of system settings and patient records. The current software version is displayed on the start-up screen and the System Menu. For more information, see “Viewing System Information” on page 4-1.

When you upgrade the software:

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3-8 SureSigns VS4 Service Guide

or Kingston® USB flash drive for software

Page 29

Upgrading the Software

• Charge the battery before upgrading the software.

• Never perform a software upgrade with the monitor connected to a patient.

• Disconnect any USB peripherals.

• Do not upgrade software through a USB hub.

• If the USB port has a clamp in place, you may need to remove the clamp to ensure that the USB flash drive can be inserted completely into the USB port.

After the upgrade starts:

• Do not unplug the monitor.

• Do not remove the USB flash drive.

• Do not press any keys.

If the upgrade is inadvertently interrupted and the main board data is lost, replace the main board. For more information, see “Removing the Main Board” on page 5-33.

To perform a software upgrade:

Step

1 Connect the monitor to AC power and power up the monitor.

Note — Your monitor must be connected to AC power and have a fully charged

battery before upgrading the software.

2 Insert the USB flash drive with the software upgrade into the USB port on the

back of the monitor.

Note — The software upgrade folder must be located in the top directory of the

USB flash drive.

3 Open the System Admin Menu. See “Accessing the System Admin Menu” on

page 3-5.

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Upgrading the Software

Upgrade Software

Current Version:

Return

Upgrade

A.05.24

A.05.25

New Version:

WARNING: Battery should be charged before upgrading software. Do no unplug the monitor, remove the USB flash drive, or press any keys after the upgrade process begins. Any user interaction during the upgrade may cause the upgrade to fail and adversely affect monitor performance.

Step

4 Select the Upgrade Software button.

The monitor searches for a valid software image on the USB flash drive, and then displays the software image information in the Upgrade Software window.

If the monitor cannot find a valid software image, the screen returns to the System Admin Menu.

5 Select the Upgrade Software button to start the upgrade.

The Upgrade in Progress indicator increments while the upgrade is in progress. When the upgrade is complete, the Checking Memory CRC and Upgrade Successful messages appear.

After the software upgrade, the monitor automatically shuts down and restarts.

6 Remove the USB flash drive.

7 Before placing the monitor back in service, perform the following:

• Power-on self test. See “Power-On Self Test” on page 3-13.

• Verify that your system settings are as expected.

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Page 31

Performing Verification Tests

System Diagnostics

Monitoring Suspended

NBP Cycle Count: 44

LCD Usage Hours: 23.1

Return

Error Log

Self Test

Recorder Test

Battery Info

Keys Test

Display Test

Audio Test

LED Test

Errors: 0

Touch Screen Calibration

Network Test

Maintenance >>

Some of the verification tests require using the System Diagnostics menu or the Maintenance options. When you open the System Diagnostics menu, monitoring is suspended and measurements stop.

Notes

• The Charging LED does not show battery status while the System Diagnostics menu is open.

•The System Diagnostics menu is not available when the monitor is in Demo mode.

Accessing the System Diagnostics Menu

Use the System Diagnostics Menu to track component usage hours and perform the system diagnostic and verification tests.

Performing Verification Tests

Note — You cannot access the System Diagnostics menu when the monitor is in Demo mode.

To access the System Diagnostics menu:

Step

1 Open the System Admin Menu. See “Accessing the System Admin Menu” on

page 3-5.

2 Select the Diagnostics button.

The System Diagnostics menu appears.

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Performing Verification Tests

System Diagnostics

Monitoring Suspended

NBP Cycle Count: 44

LCD Usage Hours: 23.1

Return

Error Log

Self Test

Recorder Test

Battery Info

Keys Test

Display Test

Audio Test

LED Test

Errors: 0

Touch Screen Calibration

Network Test

Configuration

Reset

Reset S/N

NBP Test

Clear Data

Step

3 To access the options under the Maintenance >> button, see “Accessing

Maintenance Options” on page 3-12.

Accessing Maintenance Options

You must enter an additional password to access the Maintenance options. Only trained biomedical engineers or support personnel should access the Maintenance options.

To access the Maintenance options in the System Diagnostics menu:

Step

1 Open the System

Diagnostics menu. See “Accessing the System Diagnostics Menu”

on page 3-11.

2 Select the Maintenance >> but

ton.

3 In the window that appears, enter the password, 129.

The Sy

stem Diagnostics menu displays additional options.

Note — Masimo SpO

and CO2 settings appear only if those modules are

installed.

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Page 33

Visual Test

To perform the visual test:

Visual Test

Step

1 Inspect the system for obvious signs of dama

breakage.

2 Check all external cables and accessories for

wrong connections.

3 Ensure that all markings a

If the labels on the rear case are not legible, replace the rear case. If the serial number label is not legible, contact the Philips Customer Care Center or your local Philips representative to return the monitor for label replacement.

4 Check for any obstructions to mechanical parts.

The expected test result is that the system obstruction.

Note — Philips employees record this value as V:P or V:F.

Power-On Self Test

To perform the power-on self test:

Step

1 Connect the monitor to an AC power source.

ge; for example, cracks, cuts, or

damage; for example, cuts, kinks,

nd labeling are legible.

has no obvious signs of damage or

2 Press the

3 Make sure that the monitor powers up successfully as

sequence:

• The screen displays color bars for about five seconds.

• The LCD turns off for three seconds,

• The Philips screen appears for one second, and a startup tone

• The main screen appears.

The expected result is that the monitor starts up and displays the main screen. For de Power Sequences” on page 4-2.

If the LEDs do not function as expected, see “Power Problems” on page 4-4.

If the display does not function as expected, se “Display Problems” on page 4-6.

If you do not hear a startup tone, or the monitor displays the Speaker Malfunc error message, see “Error Codes” on page 4-13.

On/Standby key to power up the monitor.

and the charging LED lights.

tailed information about the start-up and power sequences, see “Start-up and

e “Power Problems” on page 4-4 or

Note — Philips employees record this value as PO:P or PO:F.

Performance Verification Testing

SureSigns VS4 Service Guide 3-13

described in the following

sounds.

Page 34

Alarms Test

The following test allows you to verify that the visual and audio alarms are working.

To perform this test, you need an NBP cuff and hose.

To test the alarms:

Step

1 With the monitor turned on, make sure that all alarms are enabled (the monitor is not

in Audio Pause or Audio Off mode).

2 Make sure the NBP alarm is enabled (the crossed bell icon does not appear in the

NBP numeric pane).

3 Connect the NBP hose to the NBP input connector, but do not place the cuff on your

arm.

4 Press the NBP key on the front panel.

5 Wait for the NBP module to cycle and check that an NBP error message appears and

an alarm tone sounds.

SpO2 Test

6 If you do not get the results in step 5, see “NBP Problems” on page 4-6.

The following procedure tests the performance of the SpO2 measurement and alarm.

To perform this test, you need an adult SpO2 sensor.

To perform the SpO2 test:

Step

1 Connect an adult SpO

red LED in the sensor is lit.

2 Connect the other end of the sensor to your finger.

3 Verify that the SpO

not, try the test again with a patient simulator.

4 If you still do not get the results in step 3, see “SpO2 Measurement Problems”

page 4-9.

sensor to the SpO2 connector on the monitor. Ensure that the

value displayed on the monitor is between 95% and 100%. If it is

Caution A functional tester cannot be used to assess the accuracy of a pulse oximeter monitor.

3-14 SureSigns VS4 Service Guide

However, if there is independent demonstration that a particular calibration curve is accurate for the combination of a pulse oximeter monitor and a pulse oximeter sensor, then a functional tester can measure the contribution of a monitor to the total error of a monitor/sensor system. The functional tester can then measure how accurately a particular pulse oximeter monitor is reproducing that calibration curve.

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Page 35

CO2 Calibration Test

This test checks the calibration of the Microstream CO2 gas measurement. The CO2 calibration test is required after the first 1,200 hours of use or one year, whichever comes sooner. After the first calibration, calibrate after 4,000 hours of continuous use or every year, whichever comes sooner. In addition, perform the calibration tests when the instrument is repaired or when parts are replaced.

Calibration Test

Note — Replace the CO

Caution If the initial calibration is performed before 720 hours of use, the module resets to require the

next calibration after 1,200 hours instead of after 4,000 hours.

This test uses calibration equipment that you can order. Refer to the documentation accompanying the calibration equipment for more details.

module after 20,000 hours of use.

Warning A monitor that is not calibrated at the recommended intervals may provide inaccurate results.

Dispose of empty or partially empty calibration gas containers in accordance with the manufacturer’s instructions and local regulations.

Required Test Equipment

• Electronic flowmeter, M1026-60144

• Gas calibration equipment:

– Cal 1 gas 15210-64010 (5% CO2)

– Cal gas flow regulator M2267A

– Cal tube 13907A

CO2 Gas Measurement Calibration Check

To check the calibration of the CO2 gas measurement:

Step

1 Ensure that the CO2 module is not in Standby mode (when the monitor is in Display

Waveform mode, Standby is displayed in the CO2 waveform pane).

If necessary, turn on the CO2 module by opening the CO2 Menu and setting

Hardware: to On.

CO2

2 Open the Maintenance options in the System Diagnostics menu. See “Accessing

Maintenance Options” on page 3-12.

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CO2 Calibration Test

Last Calibration Date:

CO2 Usage Time:

Hours to Calibration:

Hours to Service:

757

3243

19,243

CO2 Test

Return

CO2 (mmHg):

Start Calibration Check

Stop Calibration Check

Start Calibration

Stop Calibration

2009/5/18 18:21 1035

18965

Last Calibration Date: CO2 Usage Time: Hours to Calibration: Hours to Service:

Firmware Version:

Hardware Version:

5.01

2.31

3 Select the CO2 Test button.

The CO2 Test menu appears.

4 Connect one end of the sampling line to the CO2 inlet on the monitor and leave the

5 In the CO2 Test menu, select Start Calibration Check.

6 Connect the other end of the sampling line to the gas controller equipment inlet with

7 Open the valve on the gas controller equipment to allow 5% CO2 gas to flow into the

8 Select OK in the confirmation window to begin checking the calibration.

Calibrating the CO2 Module

9 If the module is not in calibration, an error message appears. Calibrate the module.

10 Turn off the flow of gas and select Return in the CO2 Test menu. Press the wheel to

other end unconnected.

A message to connect the gas to the CO2 module appears.

a 5% gas concentration.

monitor.

Note — The calibration check can take up to one minute to complete. The monitor

checks the calibration and when the calibration check completes, the CO2 Test window displays a message. For example:

CO2 calibration check successful. CO2 rate: 5.1.

“Calibrating the CO2 Module” on page 3-16.

See

exit the test.

Caution Because the monitor uses the current date and time as the calibration date and time, ensure

3-16 SureSigns VS4 Service Guide

that the system date and time is set correctly.

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Page 37

NBP Test

Note — The monitor always displays the CO

menu.

To calibrate the CO2 module:

module’s operating (usage) time in the CO2 Test

Note — Do not perform the initial calibration before 720 hours of use. If the initial calibration is

performed before 720 hours of use, the module will reset, and then require its next calibration after 1,200 hours, instead of after 4,000 hours.

Step

1 Connect one end of the sampling line (if not already connected) to the CO2 inlet on

the monitor and leave the other end unconnected.

2 In the CO2 Test menu, select Start Calibration.

A confirmation window appears telling you to

3 Connect the other end of the sampling line to the

a 5% gas concentration.

4 Open the valve on the gas controller equipment to allow 5% CO2 gas to flow into the

monitor.

connect the gas to the CO2 module.

gas controller equipment inlet with

NBP Test

5 Select OK i

The monitor begins calibrating the CO when complete.

n the confirmation window to begin calibrating.

module and displays the calibration value

Note — The calibration process can take up to one minute to complete.

6 Turn off the flow of

exit the test.

7 If the calibration is successful, the Last Calibration Date and Hours to Calibration in

the CO2 Test menu reset. To check this, re-open the CO2 Test menu.

8 If the module is not able to calibrate itself, an error

module. See “Removing the CO2 Module” on page 5-15.

These tests check the performance of the non-invasive blood pressure measurement:

• NBP accuracy

• NBP calibration procedure (if required)

• NBP pneumatic leakage

To perform these tests, you need:

gas and select Return in the CO2 Test menu. Press the wheel to

message appears. Replace the

• A reference manometer (includes hand pump and valve), accuracy 0.2% of reading

• An expansion chamber (volume 250 ml

• Appropriate tubing

 10%)

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Page 38

NBP Test

SureSigns VM Patient Monitor

Expansion chamber MonitorManometer

NBP Accuracy

Note — Philips recommends that you do not test NBP accuracy with a simulator.

To test the NBP accuracy:

Step

1 Connect the manometer and the pump with tubing to the NBP connector on the

monitor.

2 Connect the tubing to the expansion chamber (250 ml cylinder).

3 Open the Maintenance options in the System Diagnostics menu. See “Accessing

Maintenance Options” on page 3-12.

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3-18 SureSigns VS4 Service Guide

Page 39

Step

NBP Test

Pressure (mmHg):

Return

Start Static Pressure Test

NBP Calibration

Firmware version: 0.33

4 Select NBP Test.

The NBP Test menu appears.

NBP Test

10 Select the Stop Static Pressure Test button to stop the test.

5 Select the Start Static Pressure Test button to start the test.

6 Squeeze the manometer pump and apply a pressure of 280 mmHg.

7 Wait 10 seconds for the pressure to stabilize. Note the pressure displayed in the NBP

Test menu. The value should be 280 mmHg 3 mmHg.

Note — Philips employees record this value as X1.

8 Squeeze the manometer pump to apply a pressure of 150 mmHg to the monitor.

9 Wait 10 seconds for the pressure to stabilize. Note the pressure displayed in the NBP

Test menu. The value should be 150

mmHg 3 mmHg.

Note — Philips employees record this value as X2.

11 If the difference between the manometer and displayed values is greater than

mmHg, calibrate the monitor (see “NBP Calibration Procedure” on page 3-20).

If the results are as expected, proceed to the “Pneumatic Leakage Test” on page 3-21.

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Page 40

NBP Test

NBP Calibration

Set Pressure Value:

Start

CAL P1

Stop

220.0

Return

NBP Calibration Procedure

To calibrate the NBP module:

Step

1 In the NBP Test menu, Select NBP Calibration.

Note — To stop the calibration process at any time, select Stop.

The NBP Calibration menu appears.

2 Select the Start button to begin calibration.

3 Wait until the message, Ready for calibration at first pressure point..., appears.

4 Select the Set Pressure Value field, and then select the value to match that

5 Select CAL Point to save the calibration point.

6 Wait until the message, NBP calibration successful, appears.

7 Select the Return button to exit the test.

8 To verify the calibration, check the accuracy of the NBP. See “NBP Accuracy” on

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3-20 SureSigns VS4 Service Guide

Note — If you are using a manual manometer, close the valve before continuing.

The monitor inflates the expansion chamber and displays the message, Starting NBP Calibration...

displayed on the manometer.

If the test fails for any reason, select the Stop button to stop the test.

page 3-18.

Page 41

Step

9 If you do not get the expected results after several tries, see

Chapter 4, “Troubleshooting.”

Pneumatic Leakage Test

To check the pneumatic system and valve:

Step

Predictive Temperature Test

1 In the NBP Te

2 Squeeze the manometer pump to apply a pressure of 280 mmHg.

3 Wait 10 seconds for the pressure

Test menu.

st menu, select the Start Static Pressure Test button.

to stabilize. Note the pressure value in the NBP

Note — Philips employees record this value as P1.

4 Wait 60 seconds for the pressure to stabilize. N

Test menu.

ote the pressure value in the NBP

Note — Philips employees record this value as P2.

5 Calculate and document the leakage test value.

less than or equal to 6 mmHg.

The leakage test value should be

Note — Philips employees record this value as X3 (where X3 = P1 - P2).

6 Select the Stop

7 If the leakage test value exceeds 6 mmHg, check

then test again. If the test still fails, check the pneumatic tubing inside the monitor.

8 If you cannot eliminate the leak, see Chapter 4, “Troubleshooting.”

Static Pressure Test to stop the process.

the test setup cuff and tubing, and

Predictive Temperature Test

The following procedure uses a fixed temperature value to check the performance of the predictive temperature module.

To perform this test, you need:

• A SureSigns temperature probe

• A SureSigns Temperature Calibration Key (part # 4535 640 33691)

To test the performance of the temperature measurement:

Step

1 Connect the temperature probe to the monitor.

2 Open the Te

mperature Menu and select Monitored mode.

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Page 42

Tympanic Temperature Test

Step

3 Remove the temperature probe and the probe well and disconnect the temperature

4 Connect the SureSigns temperature calibration key to the temperature module.

5 Replace the temperature probe and the probe well.

6 Remove the temperature probe from the probe well.

7 Wait for the monitor to display the static temperature value.

8 Check that the displayed temperature reads 36.3°C ± 0.1°C (97.3°F ± 0.2°F).

9 If the value is not within tolerance, see “Temperature Measurement Problems” on

probe connector from the monitor.

Note — A temperature probe error may occur and an alarm may sound.

Note — If a temperature probe error was generated, the alarm stops.

page 4-8.

Tympanic Temperature Test

To verify the performance of the tympanic temperature module, you must do one of the following:

• Send the monitor to Philips for calibration. Contact the Philips Customer Care Center or your local Philips representative

• Purchase a Covidien calibration device, part number 303079. See the Covidien web site for ordering information (www.covidien.com).

Note — The battery compartment in the tympanic temperature probe is not functional.

Temporal Temperature Test

To verify the performance of the temporal temperature module, you must do one of the following:

• Send the monitor to Philips for testing. Contact the Philips Customer Care Center or your local Philips representative.

• Purchase an Exergen calibration verification kit. See the Exergen web site for ordering information (www.exergen.com).

Safety Tests

Use the following safety test procedures to verify safe service of the monitor. The setups and the acceptable ranges of values used for these tests are derived from local and international standards, but may not be equivalent. These tests are not a substitute for local safety testing where it is required for an installation or a service event. If you use the Metron Safety tester, perform the tests in accordance with your local regulations. For example, in Europe, use IEC 60601-1 and in the United States, use UL 60601-1. The Metron Report should print results with the names listed below, together with other data.

Performance Verification Testing

3-22 SureSigns VS4 Service Guide

Page 43

Note — Safety tests meet the standards of, and are performed in accordance with IEC 60601-1,

(*) Not present in Class 2. (**) Can be multiple different connections to different equipment at same time.

Instrument under test

Applied part

(*)

N (L)

L (N)

Signal par ts

in- and/or

output

Medical electrical system

Signal parts

in- and/or

output

Other

Instrument

(**)

Medical Electrical Equipment

(**) Can be m ultiple different connections to different equipment at same time.

Instrument under test

Applied part

N (L)

L (N)

Signal parts

in- and/or

output

Medical electrical system

Signal parts

in- and/or

output

Other

Ins tru m e nt

(**)

Medical Electrical Equipment

Clause 19 (EN60601-1). The SureSigns vital signs monitors have been classified as Class I equipment.

To perform these tests, you need a multimeter.

The monitor safety tests include:

• Enclosure leakage

• Ground integrity

• Patient leakage current with mains voltage

Enclosure Leakage

S(1) Part 1: Enclosure Leakage Current - NC (normal condition)

Safety Tests

Expected Test Results

Normal condition maximum leakage current x1  100A.

This measures leakage current of exposed metal parts of Instrument under Test (IUT) and between parts of the system within the patient environment; normal and reversed polarity using S2.

Safety test according IEC 60601-1 / UL 60601-1.

S(1) Part 2: Enclosure Leakage Current - Single Fault (open earth)

Expected Test Results

Performance Verification Testing

SureSigns VS4 Service Guide 3-23

Page 44

Safety Tests

50 Hz 25 A or 1.5 Ir

Ohm

L (N)

N (L)

Instrument under test

Applied part

Insulating pad

(*)

(*) If equipotential connection present : measure also with yellow/green E.P. conductor connected.

Insulating pad

(*) Not present in Class 2

N (L)

Instrument under test

Applied part

L (N)

S4 (*)

Signal part in- and/or output

L (N)

N (L)

Single Fault maximum leakage current x2  500A (IEC 60601-1).

300A (UL 60601-1)

This measures leakage current of exposed metal parts of Instrument under Test (IUT) with Protective Earth (PE) open circuit (S4 = open) and between parts of the system within the patient environment; normal and reversed polarity using S2.

Ground Integrity

S(2) Protective Earth Continuity

Expected Test Results

With mains cable, maximum impedance x  100 mOhms (IEC 60601-1 and UL 60601-1).

This measures impedance of Protective Earth (PE) terminal to all exposed metal parts of Instrument under Test (IUT), which are for safety reasons connected to the Protective Earth (PE). Test current 25 Amp applied for 5 to 10 seconds.

Patient Leakage Current With Mains Voltage

S(3) Patient Leakage current - Single Fault Condition (S.F.C.) mains on applied part

Expected Test Results

Maximum leakage current, x  50A @ 250V (IEC60601-1 and UL 60601-1).

3-24 SureSigns VS4 Service Guide

Measures patient leakage current from applied part to earth caused by external main voltage on applied part with switch S5 open and closed. Each polarity combination possible is tested using S2 and S6. This test is applicable for every measurement input.

Performance Verification Testing

Page 45

Nurse Call Relay Test

Tip

Ring

Sleeve

Condition

Phone Jack Connector Tip (Relay Normally Open)

Phone Jack Connector Ring (Relay Normally Closed)

Alarm Closed Open

No alarm Open Closed

If your facility uses the nurse call function on the monitor, perform the following procedure to test the nurse call alarm output relay.

Nurse Call Relay Test

The nurse call alarm output is a phone jack connector that is normally open relay operation.

The nurse call connector jack has three contacts that connect with those on a phono connector as shown in the following illustration.

• Tip — Relay normally open, closed for alarm

• Ring — Relay normally closed, open for alarm

• Sleeve — Common

To perform this test, you need:

• A patient simulator

• An ohmmeter

• A phono connector

To perform the nurse call relay test:

capable of both normally closed and

Step

1 Plug the phono connector into the Nurse Call

2 Use the ohmmeter and patient simulator to

3 If the nurse call function does not work as expected, see

Chapter 4, “Troubleshooting.”

connector on the back of the monitor.

verify relay operation as follows:

Performance Verification Testing

SureSigns VS4 Service Guide 3-25

Page 46

Calibrating the Touch Screen

When you replace the LCD, you must calibrate the touch screen after reassembly.

To calibrate the touch screen:

Step

1 Open the System Diagnostics menu. See “Accessing the System Diagnostics Menu”

on page 3-11.

2 Select the Touch Screen Calibration button.

Notes:

• You cannot enter the calibration mode with the navigation wheel, you must select the Touch Screen Calibration button.

• You cannot exit the test until it is completed.

3 Select the To

The calibration screen appears.

4 Touch and hold the center of the target cross hair

moves to another position.

Caution

Use your finger to perform the test. Do not use a sharp object that could scratch the screen.

5 For remaining target cross hairs, repeat step 4 until the calibration is complete and

the following message appears:

New calibration settings have been measured.

Press the navigation wheel to accept the new settings.

6 Press the wheel to save the calibration

7 Touch the screen anywhere to end the test.

uch Screen Calibration button again.

that appears until the target

settings.

Performance Verification Testing

3-26 SureSigns VS4 Service Guide

Page 47

Use the information in this chapter to diagnose and correct monitor problems. This chapter describes how to troubleshoot a monitor that is not operating correctly. Chapter 5, “Repairing the Monitor,” describes how to perform the recommended repairs.

You can repair the monitor in either of two ways:

• Bench repair, where you return the monitor to a Philips authorized service center for repair.

• Spare parts, where you order replacement parts and you repair the monitor.

The tools required to repair the monitor are listed in “Tools Required for Service” on page 5-2. If you open the case for a repair, you then must perform specific tests after reassembly. For detailed information about these tests, see

The Philips Parts Center stocks board level assemblies and mechanical parts. Chapter 6, “Replacement Parts and Assembly Drawings,” lists these parts and assemblies. Service notes announce the availability of additional spare parts.

When You Cannot Correct a Problem

The information in this chapter is intended to help you resolve most problems that may occur with your monitor. If you still cannot isolate a problem after using the information in this chapter, call the Philips Customer Care Center or your local representative.

Troubleshooting

Chapter 3, “Performance Verification Testing.”

Note — If you have created a custom password for your institution, you must change the

password to the Philips default (215) before you return the monitor for any reason.

Viewing System Information

Before you troubleshoot the monitor, identify important information about the monitor, such as the hardware version and the software version, which are displayed in the System Menu.

To view t h e System Menu:

• Select the System button.

The System Menu appears.

Diagnosing a Problem

Before you begin to troubleshoot a problem or open the monitor for repair, check the following basics:

1. Is the power switch turned on?

2. Is the battery adequately charged?

3. Is the AC power cord connected to the monitor and plugged into a functional AC outlet?

4. Is the monitor's display functioning?

5. Are the LEDs on the front of the monitor lit as you expect?

SureSigns VS4 Service Guide 4-1

Troubleshooting

Page 48

Start-up and Power Sequences

Note — It may take several seconds for the AC Power LED to light or turn off after the AC power

cord has been connected or disconnected.

If the monitor is not receiving power:

1. Check “Start-up and Power Sequences” on page 4-2, and then follow the troubleshooting steps in “Power Problems” on page 4-4.

2. If the monitor has no — or an incorrect — display, follow the troubleshooting steps in “Display Problems” on page 4-5.

When the monitor has power and a functioning display, use the information in this chapter to diagnose other monitor problems.

Start-up and Power Sequences

The following table describes the start-up and power on phases of the monitor and its components. If the monitor does not behave as described in the following table, see Problems” on page 4-5.

“Display

For the monitor to start correctly, it must be powered correctly and the +3.3V system board supply voltage must be working properly as indicated by the lit LEDs on the front panel.

User Action Expected Result

Plug the AC power cord or insert the battery (or both) into an unpowered monitor.

Press the On/Standby key.

Press the On/Standby key when the monitor (with AC and/or battery) is off.

Software reset (system or user). The screen displays the color bar for about five seconds.

The screen displays the color bar for about five seconds.

The LCD is off and the Charging LED lights (when the battery is available).

The Philips splash screen appears and a tone sounds.

The Date/Time Menu appears for a new time setting.

After you acknowledge the Date/Time Menu, the main screen appears.

The screen displays the color bar for about five seconds.

The LCD is off and the Charging LED lights (when the battery is available).

The Philips splash screen appears in one second and a tone sounds.

The main screen appears.

The LCD turns off and the Charging LED lights (when the battery is available).

The Philips splash screen appears in one second and a tone sounds.

The main screen appears.

Plug AC power cord into a monitor that is off (battery only).

Press the On/Standby key.

Troubleshooting

4-2 SureSigns VS4 Service Guide

The screen displays the color bar for about five seconds.

The LCD is off and the Charging LED lights (when the battery is available).

The Philips splash screen appears and a tone sounds.

The New Patient Menu displays for new patient settings. After the New Patient Menu is acknowledged, the main screen appears.

Page 49

User Action Expected Result

Troubleshooting Tables

Press the On/Standby key when the monitor is in Standby mode (AC and/or battery).

Press the On/Standby key when the monitor is on (AC and/or battery).

Select Shutdown in the System Menu.

Troubleshooting Tables

Use the following tables to diagnose and fix monitor problems. The tables describe a monitor problem by symptom, list a possible cause, and suggest actions. Check the first possible cause listed, and then perform the associated action to repair the problem. Perform all actions in the order that they appear in a table.

Monitor problems are categorized as follows:

•Power

•Display

•Alarms

• Measurements, including:

–NBP

– Temperature

–SpO

•CO

• Navigation wheel, touch screen, and keys

•Recorder

•Nurse Call

•USB hub

•Security

A tone sounds. The New Patient Menu displays the new patient setting.

After the New Patient Menu is acknowledged, the main screen appears.

The Philips splash screen appears and the LCD turns off.

The Philips splash screen appears and a tone sounds. The LCD turns off.

Note — If using the following troubleshooting tables does not solve the problem, see “Running

System Diagnostics” on page 4-32.

SureSigns VS4 Service Guide 4-3

Troubleshooting

Page 50

Troubleshooting Tables

Power Problems

Symptom Possible Cause Action

The monitor turns on with battery power, but does not with AC power.

The monitor turns on with

C power, but does not

A with battery power.

The monitor does not turn

with either AC or

on battery power.

Only one of the Charging LED col

The following message is display

required

ors is displayed.

ed: Battery service

The power cord is unplugged. Ensure that the AC power cord is plugged into

an outlet.

The power cord is broken. Replace the AC power cord.

The fuse is blown. Replace the fuse. See “Removing a Fuse” on

page 5-6.

The power supply cable malfunctioned.

The power supply malfunctioned.

The AC power connector malfunctioned.

The monitor keypad is worn. Replace the front panel. See “Removing the

The main board malfunctioned. Replace the main board. See “Removing the

The battery is not charged. Charge the battery. For more information, see

The battery or connector is loose.

The battery does not have a

ction to the main board.

conne

The main board malfunctioned. Replace the main board. See “Removing the

The LCD, cables, battery, power supply, or main board malfunctioned.

The membrane switch assembly malfunctioned.

The Max Error value exceeds 8%.

The Fu

ll Capacity value is one half of the Design Capacity value.

Replace the DC In cable. See “Removing the Power Supply” on page 5-31.

Check output voltage on power supply. If you do not mea supply. See “Removing the Power Supply” on page 5-31.

Replace the AC connector. See “Removing the AC Power Connector” on page 5-39.

LCD Assembly” on page 5-44.

Main Board” on page 5-33.

“Maintaining the Battery” on page 2-2.

Reseat both the battery and battery cable.

Replace the battery board. See “Removing the Battery Connector Board” on page 5-43.

Main Board” on page 5-33.

Follow the steps shown in the previous two symptoms. If the problem is not resolved, replace the LCD. See “Removing the LCD Assembly” on page 5-44.

Replace the front panel. See “Separating the Front and Rear Case Assemblies” on page 5-16.

Recondition the battery. See “Reconditioning the Battery” on page 2-4.

sure 15 V, replace the power

Troubleshooting

4-4 SureSigns VS4 Service Guide

Page 51

Troubleshooting Tables

Display Problems

Symptom Possible Cause Action

The power is on, but the monitor screen is blank.

The monitor displays random or

ted graphics with a white

distor background.

The monitor turns on and the opening scr starts, but then freezes.

een and/or color bar

The monitor is in Standby mode. Press the On/Standby key to end

Standby mode.

The connection with the backlight

faulty.

LCD is

The main board malfunctioned. Replace the main board. See

The LCD signal cable is not attached correctly.

The LCD malfunctioned. Replace the LCD. See “Removing

The main board malfunctioned. Replace the main board. See

Ensure that there is a proper connection between the cable, LCD, and main board.

“Removing the Main Board” on page 5-33.

Open the monitor and reseat the LCD signal cable. See “Removing the LCD Assembly” on page 5-44.

the LCD Assembly” on page 5-44.

“Removing the Main Board” on page 5-33.

Alarm Problems

Symptom Possible Cause Action

A flashing red and white box with the message AUDIO FAILED appears on the screen.

The speaker malfunctioned. Clear the error message by

The connection to the speaker is a

ulty.

The speaker is faulty. Replace the speaker. See

performing the speaker test or clearing the error log. See “Testing the Speaker” on page 4-36 or “Clearing Patient Data” on page 4-40.

Ensure that the connection to the speaker is correct.

Clear the error message by

rforming the speaker test or

pe clearing the error log. See “Testing the Speaker” on page 4-36 or “Clearing Patient Data” on page 4-40.

“Removing the Fan and Speaker” on page 5-25.

SureSigns VS4 Service Guide 4-5

Troubleshooting

Page 52

Troubleshooting Tables

Symptom Possible Cause Action

Audible alarms do not sound. The monitor is in Audio Pause

Confirm audio alarms are enabled.

mode or Audio Off mode.

The connection to the speaker is faulty.

Ensure that the connection to the speaker is correct.

The speaker malfunctioned. Replace the speaker. See

“Removing the Fan and Speaker” on page 5-25.

The main board malfunctioned. Replace the main board. See

“Removing the Main Board” on page 5-33.

The Auto Set Alarm Limits button is unavailable.

Auto Set Alarm Limits function is only available when the monitor is in the Interval Setting Menu for NBP, CO

, and SpO2.

Ensure that the monitor is in the Interval Setting Menu for NBP, CO and SpO2. See the Instructions for Use provided with your monitor.

NBP Problems

Symptom Possible Cause Action

The NBP cuff does not inflate. The air tube or cuff is bent or

twisted.

Air leak in the air tube or cuff. Replace the cuff and ensure that

The NBP module malfunctioned. Replace the NBP pump module.

The NBP pump filter is blocked. Replace the NBP pump filter. See

The main board malfunctioned. Replace the main board. See

Straighten the tube or cuff.

there is no air leakage in the tube.

See “Removing the NBP Module” on page 5-37.

“Removing the NBP Filter” on page 5-38.

“Removing the Main Board” on page 5-33.

Troubleshooting

4-6 SureSigns VS4 Service Guide

Page 53

Troubleshooting Tables

Symptom Possible Cause Action

NBP measurements are not displayed.

Wrong cuff size, or incorrect cuff placement.

Use proper cuff size, ensure proper cuff placement.

Initial pressure setting is incorrect. Specify the correct initial pressure.

For more information, see the Installation and Configuration Guide provided with your monitor.

The air tube is bent or twisted or there is air leakage in the air tube or cuff.

Ensure that the tube is straight and not kinked. Replace the cuff and ensure that there is no air leakage in tube.

External problem. Ensure that all external blood

pressure reading requirements are met and that the patient is not moving excessively. For more information about measuring NBP, see the Instructions for Use provided with your monitor.

The NBP pump filter is blocked. Replace the NBP pump filter. See

“Removing the NBP Filter” on page 5-38.

NBP module error. Replace the pump module or main

board. See “Removing the NBP Module” on page 5-37 or “Removing the Main Board” on page 5-33.

NBP measurements are unreliable. Wrong cuff size, or incorrect cuff

placement.

Use proper cuff size and ensure proper cuff placement.

Initial pressure setting is incorrect. Specify the correct initial pressure.

For more information, see the Installation and Configuration Guide provided with your monitor.

External problem. Ensure that all external blood

pressure reading requirements are met and that the patient is not moving excessively. For more information about measuring NBP, see the Instructions for Use provided with your monitor.

The NBP module needs to be calibrated.

Recalibrate the NBP module see “NBP Calibration Procedure” on page 3-20.

The NBP initial pressure too high. The cuff is too tight. Ensure the cuff is fastened

correctly.

The initial inflation pressure setting is incorrect.

Specify the correct initial inflation pressure. See the Installation and Configuration Guide provided with your monitor.

SureSigns VS4 Service Guide 4-7

Troubleshooting

Page 54

Troubleshooting Tables

Temperature Measurement Problems

Symptom Possible Cause Action

Temperature measurements are not displayed.

Temperature measurements are unreliable.

Tympanic temperature reading is unusually high.

Tympanic temperature reading is unusually low.

Temporal temperature measurement is too high.

The probe is disconnected from the monitor.

Ensure that the temperature probe is connected and seated in the probe well.

The probe is misplaced. Ensure that the probe is properly

placed in the measurement site.

The predictive temperature is over range.

Ensure that the predictive temperature reading is in the range of 15° See “Predictive Temperature Test” on page 3-21.

The probe malfunctioned. Replace the probe.

Front end malfunction. Replace the front end board. See

“Removing the Front End Assembly” on page 5-26.

The temperature module malfunctioned.

Replace the temperature module. See “Removing the Predictive Temperature Module and Probe Cover Holder” on page 5-6 or “Removing the Tympanic Temperature Module” on page 5-11.

The main board malfunctioned. Replace the main board. See

“Removing the Main Board” on page 5-33.

The probe malfunctioned. Replace the temperature probe.

The module is not calibrated. Calibrate the temperature module.

See “Predictive Temperature Test” on page 3-21 or “Tympanic Temperature Test” on page 3-22.

The front end malfunctioned. Replace the front end board. See

“Removing the Front End Assembly” on page 5-26.

The temperature module malfunctioned.

Replace the temperature module. See “Removing the Predictive Temperature Module and Probe Cover Holder” on page 5-6 or “Removing the Tympanic Temperature Module” on page 5-11.

The probe cover is faulty or incorrectly attached.

Verify the tip of the probe cover is not torn and that the probe is inserted into the cover completely.

The probe, probe cover, or ear canal is obstructed.

The measurement area is not exposed.

Ensure the probe, probe cover, or ear canal are free of obstructions.

Ensure the measurement area is clear of obstruction.

– 45°C (59°F – 113°F).

Troubleshooting

4-8 SureSigns VS4 Service Guide

Page 55

Symptom Possible Cause Action

Temporal temperature measurement is too low.

The measurement area is too moist from perspiration.

Multiple measurements were taken in rapid succession.

The probe moved in a curved motion down the side of the face.

Ensure the skin where the measurement is taken is dry.

Wait at least 30 seconds between measurements.

Ensure correct motion of the probe.

The lens is dirty. Clean the lens with an alcohol

pad.

Temporal temperature probe displays ERR.

Temporal temperature probe malfunctioned.

Replace the temporal temperature probe.

SpO2 Measurement Problems

Symptom Possible Cause Action

SpO2 measurements are not displayed.

measurements are

SpO

unreliable.

The SpO2 module is in the learning phase.

The SpO

sensor malfunctioned. Replace the SpO2 sensor.

board has a faulty

connection to the front end board.

Wait until the module finishes the learning phase.

Ensure that all connectors to the front end board are seated correctly.

The SpO

board malfunctioned. Replace the SpO2 board. See

“Replacing the SpO2 Board” on page 5-28.

The main board malfunctioned. Replace the main board. See

“Removing the Main Board” on page 5-33.

External problem. For example, excessive patient movement.

Ensure that all external SpO2 reading requirements are met and that the patient is not moving excessively. For more information about taking SpO the Instructions for Use provided with your monitor.

Perfusion is low. Reset the SpO

“SpO2 Test” on page 3-14.

Troubleshooting Tables

readings, see

function. See

etCO2 Measurement Problems

Symptom Possible Cause Action

measurements are

not displayed.

The CO2 module is initializing. Wait until initialization is complete.

The CO

sampling line is bent or

Ensure that the sampling line is straight.

twisted.

The CO

module malfunctioned. Replace the CO2 module. See “Removing the

CO2 Module” on page 5-15.

The main board malfunctioned. Replace the main board. See“Removing the

Main Board Assembly” on page 5-21.

SureSigns VS4 Service Guide 4-9

Troubleshooting

Page 56

Troubleshooting Tables

Symptom Possible Cause Action

CO2 measurements are unreliable.

The CO2 sampling line is bent or twisted.

A problem external to the monitor occurred.

Ensure that the sampling line is straight.

Ensure that all external CO2 reading requirements are met and that the patient is not moving excessively.

The CO2 board is not calibrated. Calibrate the CO2 board. See “CO2

Calibration Test” on page 3-15.

Navigation Wheel, Touch Screen, and Key Problems

Symptom Possible Cause Action

The monitor does not respond to the navigation wheel or front panel keys.

Pressing a key does not access the expected function. For example, pressing the Print key initiates an NBP measurement.

A key is collapsed, or doesn’t click when pressed.

The monitor does not respond to the touch screen.

The main board has a faulty connection.

The front panel keypad or navigation wheel is broken.

Ensure that all connectors to the main board are seated correctly.

Replace the membrane switch or navigation wheel. See “Removing the LCD Assembly” on page 5-44.

or “Removing the Navigation Wheel Assembly Board” on page 5-48.

The main board malfunctioned. Replace the main board. See

“Removing the Main Board” on page 5-33.

The membrane switch assembly malfunctioned.

Replace the front panel. See “Removing the LCD Assembly” on page 5-44.

The membrane switch assembly malfunctioned.

Replace the front panel. See “Removing the LCD Assembly” on page 5-44.

The membrane switch assembly malfunctioned.

Replace the front panel. See “Removing the LCD Assembly” on page 5-44.

The touch screen is locked. On the System Menu, select the

Unlock Touch Screen button. See “Accessing the System Menu” on page 3-4.

The touch screen is not configured.

In the Configuration menu, select the Touch Screen button. For more information, see the “Setting the System Configuration” on page 5-36.

The touch screen is not calibrated. Calibrate the touch screen. See

“Calibrating the Touch Screen” on page 3-26.

The touch screen malfunctioned. Replace the touch screen. See

“Removing the LCD Assembly” on page 5-44.

Troubleshooting

4-10 SureSigns VS4 Service Guide

Page 57

Recorder Problems

Symptom Possible Cause Action

The recorder paper is jamming.

The recorder does not print. The recorder is out of paper. Install a new roll of paper.

The paper is not installed correctly.

The wrong type of paper is installed.

The recorder has a mechanical problem.

The recorder door is open. Open the recorder door, and then close

The system does not recognize the recorder.

The recorder module malfunctioned.

The main board malfunctioned. Replace the main board. See

Remove paper and reinstall correctly.

Use only the recommend recorder paper.

Replace the recorder module. See “Removing the Faceplate or Recorder” on page 5-19.

it again.

Check the recorder’s physical connections. See “Removing the Faceplate or Recorder” on page 5-19.

Replace the recorder module. See “Removing the Faceplate or Recorder” on page 5-19.

“Removing the Main Board” on page 5-33.

Troubleshooting Tables

Nurse Call Problems

Symptom Possible Cause Action

The nurse call function does not signal alarm conditions.

Minimum Nurse Call Alarm Priority is set too high.

Alarms have been silenced. Press the Alarm Silence key to end the

The phono connector is loose or broken.

The communications board malfunctioned.

The main board malfunctioned. Replace the main board. See

Specify an appropriate Minimum Nurse Call Alarm Priority for your facility. For more information, see the Installation and Configuration Guide provided with your monitor.

Audio Off mode or Audio Pause mode.

Check the physical connection to the nurse call connector.

Replace the Communications (LAN) Board. See “Removing the Communications (LAN) Board” on page 5-41.

“Removing the Main Board” on page 5-33.

SureSigns VS4 Service Guide 4-11

Troubleshooting

Page 58

Troubleshooting Tables

USB Hub Problems

Symptom Possible Cause Action

The USB hub does not work. The USB hub is disconnected

from the monitor.

The hub’s USB ports are blocked by dust or dirt.

The USB hub is broken. Replace the USB hub.

The LAN (I/O Communications) board is broken or not properly connected.

Ensure that all USB plugs are firmly connected into their ports.

Clean the USB hub. See the Instructions for Use that came with the USB hub for cleaning instructions.

Confirm that the LAN (I/O Communications) board is properly connected to the main board. Replace the main board. See “Removing the Communications (LAN) Board” on page 5-41.

Security Problems

Symptom Possible Cause Action

The default System Administrator password, 215, does not open the System Admin menu and the following message is displayed: Incorrect

password. Please try again.

The default password was changed.

Contact your system administrator to obtain the

If the password is unknown, contact the Philips Customer Care Center.

specific password for your institution.

Troubleshooting

4-12 SureSigns VS4 Service Guide

Page 59

Error Codes

When the monitor detects an error condition (depending on the type of error), an error message appears on the screen or an error code is written to the Error Log. An error code is an indication that the monitor detected an error in operation and service may be required. An error code is a hexidecimal number that indicates the nature of the error.

If an error occurs during monitoring, an audible alarm also sounds. Press the Alarm Silence key to end the audible alarm.

The following table lists the error codes that correspond to monitor malfunctions and actions to take when the error occurs. These errors are written to the Error Log. To print the Error Log, see “Viewing, Printing, and Exporting the Error Log” on page 4-38.

Code Description Possible Cause Action

Error Codes

257 System Error Battery charger power

failure.

Replace the battery. See “Removing the Battery” on page 5-3.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

If the problem persists, replace the AC power module. See “Removing the AC Power Connector” on page 5-39.

261 System Error Battery is overcharged. Run the monitor without AC power.

If the problem persists, replace the battery. See “Removing the Battery” on page 5-3.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

264 temp

value

System Error Battery is over

temperature.

Shut down (see “Shutting Down the Monitor” on page 5-3) and restart the monitor.

If the problem persists, replace the battery. See “Removing the Battery” on page 5-3.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

817 FPGA FIFO Overrun NBP software error. Informational message. No action

required.

818 (2) NBP Equip Malfunc (2) NBP power-on self test

failed because the A/D converter is inoperative, or the pressure transducer offset is too large.

818 (15) NBP Equip Malfunc (15) NBP abnormal,

unrecoverable system

Replace the NBP module. See “Removing the NBP Module” on page 5-37.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

Replace the main board. See “Removing

the Main Board” on page 5-33. errors with internal firmware.

SureSigns VS4 Service Guide 4-13

Troubleshooting

Page 60

Error Codes

Code Description Possible Cause Action

818 (25) NBP Equip Malfunc (25) NBP hardware

malfunctioned because there is no data.

Replace the NBP module. See “Removing the NBP Module” on page 5-37.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

818 (101) NBP Equip Malfunc (101) Task overrun. Shut down (see “Shutting Down the

Monitor” on page 5-3) and restart the monitor.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

818 (102) NBP Equip Malfunc (102) Interrupt stack

overwritten.

Shut down (see “Shutting Down the Monitor” on page 5-3) and restart the monitor.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

818 (103) NBP Equip Malfunc (103) User stack overwritten. Shut down (see “Shutting Down the

Monitor” on page 5-3) and restart the monitor.

If the problem persists, replace the main board. See “Removing the Main Board” on page 5-33.

818 (104) NBP Equip Malfunc (104) Data validity check

failed.

818 (106) NBP Equip Malfunc (106) Unable to write init flag

data to non-volatile memory.

818 (107) NBP Equip Malfunc (107) Unable to verify init flag

data written to non-volatile memory.

818 (109) NBP Equip Malfunc (109) Unable to write NBP

configuration data to non-volatile memory.