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TV: Matchline service mode
TV: Matchline service mode
Revision history
2004-06-27
Added 34PT8420 in table
2004-03-19
Added 28PT7156 settings in EM2E table
2004-03-13
Added 28PT7156 in table
2004-02-18
Added link (A10 table)
2004-02-15
Updated software list
Added 29PT9008 in EM2 table
2004-02-08
Added 32PW9501 settings
Added 50P8341A settings
2004-02-04
Added 29PT8508 settings
2004-01-24
Added 34PW8520 settings
2004-01-09
Added note on 24PW6006
Updated software version table
2004-01-05
Added 32PW5407 (L01.1E) settings
2004-01-04
Added 32PW8807 (EM3E) settings
Modern TV’s have most of their settings set by software. To get in the so-called ‘service mode’ there are two options available for Philips
TV’s:
Option 1:
In the TV-set itself is a 3-pin connector with which either SERVICE-DEFAULT or SERVICE-MODE can be activated. For the MG3.1E
chassis this connector is depicted 0356 (SERVICE-PINS) on page K7 (TXT&CONTROL). Shorting pins 1-2 will activate SERVICE-MODE.
Shorting pins 2-3 will activate SERVICE-DEFAULT.
IMPORTANT NOTE: using the service pins will disable any software security feature!!
Option 2:
Activate these modes using the remote control.
Obviously option 2 is the preferred method because the settings have to be changed using a remote control anyway....
To activate SERVICE-DEFAULT:
Press 0 6 2 5 9 6 and then the [menu] button
The message ‘Service Default’ appears and channel ‘SER T’ will be selected. This only sets some settings to a preset value
(channel/color/brightness/volume and such).
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TV: Matchline service mode
This mode is primarily intended to set things to a predefined state for servicing. Measurements/adjustments are usually carried
out with service default active. You can exit the service default mode by placing the TV into standby (not through the mains
switch).
To activate SERVICE-MODE:
Press 0 6 2 5 9 6 and then the [i+] button (Note: the [i+] button is also known as [OSD] or [STATUS] button.
After pressing 0 6 2 5 9 6 the message ‘Dealer’ should have appeared.
Other codes which seem to work:
0 1 6 2 5 9 6
0 3 6 2 5 9 6
0 4 6 2 5 9 6
0 7 6 2 5 9 6
0 8 6 2 5 9 6
These alternative codes have just an additional number after the '0'.The additional number is any number which was not part of the
'original' code.
More precisely: the number following the '0' can be repeated multiple times, so
0 1 1 1 6 2 5 9 6 is also acceptable.
Note: press the numbers not faster (or slower) than you would normally do if you had to press multiple numbers. Do not worry about the
channel changing while you press the numbers.
Tip from Jan Christiaan van Winkel: if you switch to Teletext mode before entering the service code then the channel changing won't take
place. You even have some visible feedback of the numbers you are entering.
Service technicians have the means of entering service mode using a special remote control. So, if above method does not work, and you
happen to own a programmable remote control (like the Pronto) then you might be helped with the remote control codes themselves: go
to the
TV: Service Mode (remote control codes) section for these. If you don't own a programmable remote but want to build your own: go
to the
Projects: Remote control page. There is an extremely simple one, consisting of just a resistor and infrared LED and with software to
control it!
It has been pointed out to me, by someone named Martin, that entering the service default mode by these methods would
disable the Protection system and could therefore put you at risk of harming yourself. Unfortunately he didn't go into
more detail on why or how.
However, be warned that if you use the service pins to access service mode all software security features ARE typically
switched OFF!!!
The service mode menu will look something like this:
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TV: Matchline service mode
Date:Sep 26 2000 Id: MG31E11.8_02581
Operation Hours: XXXXX.X
Errors:XXX XXX XXX XXX ...
Defect. Module: Unknown
Service
Reset Error Buffer
Functional Test
Alignments
Dealer Options
The ‘Alignment’ and ‘Dealer Options’ have sub-menu’s which are layout in the the tables. The bold setting is the 'default' setting, the others
are alternative settings.
Every TV has it's specific settings (especially the geometry). So, everyone is invited to send in his, or hers, list of settings for their
television. Even if the model is already in the list! There are a lot of readers which are helped with a list of settings which they can use as a
starting point.
Notes:
Please note that **every** TV has it's own individual settings. Even if the TV is from the same production line.
Options (and also the option bytes) are hardware specific and should not be changed (they reflect the actual hardware).
Since these hardware settings are typically only read when the TV is powered up (using the mains switch), it means that these settings
have to be stored prior to this. If such a hardware setting is not correct (eg. you changed it yourself) then the TV might get into protection.
Since you won't be able to see anything on screen anymore it is difficult to correct this. One of the options is to replace or clear the
EEPROM (first make a backup of the original settings...). If the TV recognizes a new EEPROM it should start up with factory default
settings....
The following tables can be found here:
Table A10 32PW6515
Table EM1 50P8341, 34PW8520
Table EM2 28PT7156, 32PW8106, 29PT8508, 32PW8707, 29PT9008
Table EM3 32PW8807
Table GFL 32PW9501
Table L01 25PT2252, 25PT4107, 32PW5407, 21PT5507, 24PW6006, 28PW6006, 32PW6006,
32PW6506
Table MG2 32PW9545
Table MG3 PW9416, 32PW9616, 32PW9616, 32PW9616, 32PW9617, 32PW9765, 32PW9767 ,
36PW9767
Table MG7 28PW9525, 32PW9525
Note: Also see MG7.1E specific pages
TV: Miscellaneous For all others, especially older models.
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Geometry alignments:
When convergence or geometry alignments are to be carried out take the following hints in consideration.
Have the TV set warmed up for at least 20 minutes.
When adjusting, sit in front of the TV about 1.5 .. 3 meters away from the screen. Make sure you are at eye level with the area on the
screen you are adjusting.
Because an alignment in one area of the screen affects other areas on the screen, you need to perform several 'passes' through the whole
sequence of adjusting to get the desired result. Adjust the parameters in the same order as they are presented on screen, starting from
the top and then going down the list. This means that you typically adjust 'V.slope' first , followed by 'V. shift', and so on.
Customer Service Menu:
Other menu's and settings, besides the service mode, are available. There is the Customer Service Menu (with thanks to Armin Gawatz for
the method to enter the Customer Service Menu). You get into this menu using the combination of the [MENU] button on the TV and using
the [MUTE] button on the remote. Hold down the [MENU] button (TV) and the [MUTE] button (remote) simultaneously for about 4
seconds. The Customer Service Menu will appear. These Customer Service Menu's are informational pages only, you can not change
anything.
Alternative method: press first TV-[MENU] for 4 seconds and then press [MUTE] until menu appears.
If you have a TV with a MG3.2E chassis (or a TV with the same/newer software) then you can also enter the Customer Service menu by
pressing 1 2 3 6 5 4 using the standard remote control. This also applies to TV's with the MG7.1E chassis (thanks to Vsevolod Ilyin): as
said before: this depends on the software version of the TV. Version 02581 does not seem to support this method.
PW9525:
CUSTOMER SERVICE MENU 1
1 SW Version MG31E11.8_02581
2 Code 1 050 066 050 066 050
3 Code 2 066 050 066
4 LS Volume 0
5 LS Brightness 32
6 LS Contrast 26
7 LS Colour 19
8 LS Headphone 6
9 Sharpness 5
10 Dolby Not present
11 Surround Mode 3D Surround
11a Tuner Frequency 751 MHz
PW9525:
CUSTOMER SERVICE MENU 2
12 Rear Volume 5
13 Centre Volume 5
14 DNR Maximum
15 Noise Figure 42
16 Digital Option Natural Motion
17 Colour System Pal
18 TV System BG
19 Audio System Stereo
20 Tuned bit Off
21 Speaker config. full internal
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22 Digital sources None
For the PW9616 model a typical customer service menu looks like this (contributed by Aad van der Zanden):
PW9616:
CUSTOMER SERVICE MENU 1
1 SW Version MG31E11.A_02581
2 Code 1 no errors
3 Code 2 4 LS Volume 9
5 LS Brightness 36
6 LS Contrast 32
7 LS Colour 33
8 LS Headphone 12
9 Sharpness 2
10 Dolby Not present
11 Surround Mode Pro logic
11a Tuner Frequency 681 MHz
PW9616:
CUSTOMER SERVICE MENU 2
12 13 Centre Volume 11
14 DNR Maximum
15 Noise Figure 20
16 Digital Option Natural Motion
17 Colour System Pal
18 TV System BG
19 Audio System Stereo
20 Tuned bit Off
21 Speaker config. Surr ext.
22 Digital sources None
23 Rear vol left 18
24 Rear vol right 18
For the PW9767 model a typical customer service menu looks like this (contributed by René Krottje):
PW9767:
CUSTOMER SERVICE MENU 0
0 Typenumber 32PW976712
25 FBX SW Version 310431703690
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CUSTOMER SERVICE MENU 1
1 SW Version MG32E11.2_03611
2 Code 1 No errors
3 Code 2 4 LS Volume 7
5 LS Brightness 25
6 LS Contrast 51
7 LS Colour 26
8 LS Headphone 0
9 Sharpness 5
10 Dolby Not present
11 Surround Mode Pro logic
11a Tuner Frequency 632 MHz
13 Centre Volume 13
14 DNR Medium
15 Noise Figure 20
16 Digital option Pixel plus
17 Colour System PAL
18 TV System BG
19 Audio System Stereo
20 Tuned bit On
21 Speaker config. Surround external
22 Digital sources Ext. 1 + Dig. STB
23 Rear Volume Left 5
24 Rear Volume Right 14
Dealer Demo Mode:
One of the Dealer Options in the service mode is the 'Demo Menu Enable'. To show this Demo Menu you have to keep the [MENU] button
on the TV pressed for more than 6 seconds. The following items will appear (one at the time):
Item Options
COMB FILTER ON / OFF
SURROUND MODE 3D SURROUND / DOLBY 3 STEREO / STEREO
TINT NORMAL / WARM / COOL
DIGITAL OPTIONS
Natural Motion / Nat. Motion Demo / 100 Hz. / Digital
Scan
SMART SOUND CONTROL PERSONAL / MOVIE / SPEECH / MUSIC
SMART PICTURE CONTROL PERSONAL / ECO / NATURAL / RICH / MULTIMEDIA
VIEW MODE AUTO FORMAT / SUPER ZOOM / 4:3 / MOVIE EXPAND 14:9 /
MOVIE EXPAND 16:9 / 16:9 SUBTITLE / WIDESCREEN
DYNAMIC CONTRAST MAX / OFF / MIN / MED
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DYN. NOISE REDUCTION MAX / OFF / MIN / MED
CTI ON / OFF
ZOOM OFF / 1X / 4X / 8X / 16X
LIGHTSENSOR ON / OFF
There are some options available which are normally not accessible by other methods (ie. the bold emphasized items). The 'Nat.
Motion Demo' shows a black and white picture were colors are blended in were 'natural motion' is detected.
Use TV-MENU to toggle the options. With TV-P+ and TV-P- you can scroll through the items. After selecting the last item and using
TV-P+ you leave this mode.
The settings you change do not seem to be permanent (even changing the channel, while being in this mode, will revert the changes
made most of the time).
In the top of the screen the message 'Demo' is usually displayed. If you press the (i+) remote key once while you were keeping the
TV-[MENU] key pressed then 'Demo' will be removed. This works using some other keys as well.
The method for leaving the Demo mode is the same as how this mode is activated (pressing the MENU button for more than 6
seconds).
Notes:
When 'Service Default' has been set, it can happen that when the TV is powered back on, it will display 'Service Default' again. You have to
go in (and out) of standby to return to normal operation.
A response I received from Lauri gives the following method:
"The solution for me was to turn the TV off using the remote control. It wouldn't disappear if I used the tv's own power only. I had to turn
the tv off using the remote, and then press the power button in the tv itself, that did the trick."
The first 'hint' for these service mode codes was found in a 'TV repair answers' page from the AnaTek Corporation (
www.anatekcorp.com).
The text concerning was:
"QUESTION NO. P617_10: How do I get to the service menu on a Philips Widescreen 32" TV 9503?
On most Philips products, entering 0_6_2_5_9_6_MENU will bring up the default service mode.
1_6_2_5_9_6_MENU will bring up an adjustment mode on some sets.
0_6_2_5_9_7_MENU will bring up a convergence mode on some of their PTVs.
I am not sure if this will work on a 32" but it's worth a shot, it works on all Phillips PTV's of 42" and bigger.
Using the original remote, service mode062596 and hit menu; convergence mode062597 and hit menu."
Another site which gives some explanation on service mode stuff can be found at www.keohi.com . Go to the HDTV section. It
mentions the following service codes: 062595 (NTSC Service Mode), 062596 (Whole System Service Mode) and 062597 (Convergence
Service Mode). This site goes into some detail on how to adjust some settings (although they don't directly relate to the PW9525 model).
Electronic owner manuals can be found on most of the Philips sites. Note that this is region specific, which means that only models
valid for that particular region are available. You can find the PW9525 manual on the Dutch Philips site (in Dutch!), but not on the
American Philips site. A good starting point is
www.ce-europe.philips.com. The english manual of the PW9525 can be found on the United
Kingdom site of Philips (you can use the link above but make sure you select UNITED KINGDOM as language!). Use the 'Owner manuals'
section which gives you a search-entry. Note that you must explicitly use the full searchname (like '25PW9525') to find it. Entering
'PW9525' will give no results.
The customer care site of Philips has a more extensive search capability. It will find all kind of different manuals in different languages
for a specific model. Instead of entering the whole model number you can just enter part of it. This site can be reached at
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www.p4c.philips.com.
Compatible models:
Some replies I received show that other models accept the service code too (or not). Note that some replies were 'inconclusive' so these
have an additional (?). This 'inconclusive' typically means that I received a question if I knew a way to get into service mode of the
indicated model (I don't, otherwise I would have mentioned it on this page). Assuming they have tried the service code mentioned on this
page, this means that the model does not accept the service code ...
Acceptance of the code depends on the software version. Software versions MG31E11.6-02291 (and probably earlier versions) are
likely not to accept the code. Software version MG31E11.8_02581 dated 26 September, 2000 (and probably later versions) are likely to
accept the code (no matter what kind of model).
For those, unfortunate, people who's television does not accept the code you might have a look on the
TV: Miscellaneous page for some
possible alternatives or the
TV: Service Mode (remote control codes) page.
Model: Works: Comments/Reported by:
27TP2785 Partially Bruce
32PW5407 Yes Ole Endre
(menu's simular to PW6006)
21PT5507 Yes CL
24PW6006
28PW6006
Yes John Jennings
(different menu structure, see
TV:
Miscellaneous)
28PW6305 Yes Christoph
32PW6315 Yes Reported on a forum
28PW6322 No Denis Cornet (see above)
32PW6324 No Marcus Berglund
29PT6361 No (?) Withawat Seailk
28PW6515 Yes Andy C.
Mats Carlsson
Slightly different menu structure (see his
settings table above).
32PW6516 Yes Walter Bergers
(software version A10EP1-2.0).
28PW6615 No Iain Hill
28PT7156 Yes Andreas Rosin
(software version EM2E_11.6_02521).
28PW858A Yes Klaus
Use [OSD] button
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32PW8106 No Michael Piller
(software version EM2E_11.C_03771 dated
June 10, 2002).
32PW8206
28PW8206
Yes
Yes
Martin Fesch
The 'Normal geometry' menu has no "Vertical
shift' and 'Vertical amplitude' . The 'Superwide
geometry' menu has no 'Vertical alignment'.
Andreas Urner
(software version EM2E_11.6_02521 dated
August 21, 2000).
25PT8304 Yes (partial) Rolf Müller
You have to press the sequence fast
(software version MG21E13.5_02591 dated
September 25, 2000).
Only main service menu, no convergence
possible.
32PW8406 Yes Serkan Mavus
Slightly different menu structure
34PT8420 Yes Angelo R. Gonzales
EM1E chassis
Different menu's and no Custumer service
menu
32PW8504 No Luca Trabalzini
32PW8506 Yes Urban M.
29PT8507 Yes Thomas von Eckern
34PW8520 Yes Randall Grice
Use 062596+status on the remote.
32PW8707 Yes
Yes
John Arnstrom (EM2E chassis)
Ilja Keseberg (EM2E chassis)
(code '0162596', software version
EM2E11.C_03771 dated June 10, 2002)
28PW8806
32PW8806
Yes
Yes
Henk Bokhoven (code '0362596')
Italo Tettoni
32PW8807 Yes Markku Vento (code '0862596', software
version EM3E11.3_03431 dated September
13, 2001)
29PT9006 Yes
Yes
Michael Kirsch
Evaldas Urbonas (software version MG21E...)
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29PT9007 Yes Gerrit van Someren
No vertical geometry settings possible
(settings must be done by means of two
potmeters on the chassis)
32PW9308 Yes Pete Beniston
32PW9503 No Thomas Engelhardt
28PW9505 No Ricardo d'Aguiar (software version
MG21E13.0_01991)
Customer menu and demo menu are available
32PW9515 No Petri Hietanen (software version
MG21E13.2_02171)
28/32/36 PW9525 Yes
No
Hessel Verschoor
Armin Gawatz (software version
MG31E11.6_02291)
36PW9527 Yes Vaughn de Vocht
Jan Cardon
Menu's have more options. Test pattern is
disabled.
32PW9534 No (?) Carlo
32PW9544 Yes Roman Vogel
32PW9545 /05 Yes Mark Pickstone
(software version MG21E13.5_02591, see also
the settings overview for his settings)
36PW9607 /5 Yes Robert Mullan
(software version MG32E11.3_03981, dated
June 5, 2002)
28PW9615 No (?) J. Keutgen
32PW9616 Yes Bart Kruger
28PW9617 Yes Bart van den Boogaard
(software version MG32E11.2_03611, dated
January 31, 2002)
32PW9617 Yes Gregor Pigula
MG3.2 chassis
36PW9617 Yes Marc Goldman
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28PW9623 No Jose Barullodos
(software version 3104 3017 01360)
Using the special remote control sequence
allows accessing the service mode (see
TV:
Service Mode (remote control codes) page).
32PW9673 No Gregor Pigula
32PW9723 No Eddy Talbot (software version 3104 317
01240)
28PW9763 No (?) Rob Verwimp
32PW9767 Yes Markus Möller
32PW9765 Yes Pascal Bulsing (software version _2581)
34PW9815 Yes Eric Le Taub
Software versions
It is possible to upgrade/replace the software of the TV. The software is situated in an EPROM which can easily be replaced (it is placed
into a socket). For the MG3.1/7.1E this is a 27V160 EPROM (2 Mbx8/1 Mbx16/3.3V). In the list below you see an overview of the different
software versions and some remarks about them (needed jumpers and such). For those interested in programming their own EPROM a
binary dump of the 2581 software can be requested. Just send me an email with your request. The zipped binary contents you will receive
are about 700 kb. Note that you are on your 'own' when replacing the software; take a note of all your settings (if possible). You most
likely have to set the option bytes correctly after replacement (see the
Service alignment mode concerning these option bytes).
There is also software available for the MG3.2/8E, which is version 4.04 from October 18, 2002 (MG32E11.4_04201), provided by Tim
Swales. Just send me an email with your request. The zipped binary contents you will receive are about 700 kb.
MG2.1
with Software
(CL1 family)
MG2.1
with Software
(CL2A family)
MG2.1
with Software
(CL1+2A family)
MG3.1
with Software
MG3.2
with Software
(Pixel Plus)
MG7.1
with Software
01471 01821 01991 01981 03341 02161
01501 01851 02091 02031 03541 02291
01561 01871 02171 02041 03611 02581
01571 01931 02311 *1 02081 03981 02811
01611 01961 02591 *1 02141 04201 02851
01861 02181 02161
01941 02411 02291 *2 *3
02191
02581 *2 *3->
This version
accepts service
code 062596
02401 02811 *2 *3
02851 *2 *3
03501
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Remarks
*1
Using this software (or a higher version) requires setting Option Byte 8 (2nd
line, last byte) from 00000 into 0000x (see table).
Table
29PT9005 00001
29PT9015 00001
29PT9055 00001
28/32PW9505 00001
28/32PW9515 00001
28/32PW9535 00001
28/32PW9545 00001
32PW9523/12M 00002
32PW9534/12M 00002
32PW9544/12M 00002
If you want to know how to do this, then have a look at the
Service alignment mode
page (SW4 byte).
*2
This MG3.1 software is not 100% backwards compatible with older versions.
It replaces:
1981
2031
2041
2081
2141
2161
Using the new software requires removing of jumper 4400 and 4401, and
making jumper 4402 and 4403.
From software 2161 onwards these jumpers are factory set.
*3
This new software is not compatible with old versions MG31E11.2_02041,
MG31E11.3_02081 and MG31E11.4_02141.
This is why, when one replaces these old softwares by the new one, it is necessary to
unsolder straps 4400 and 4401, and to assemble them in position 4402 and 4403.
In this way, the FBX is connected to fast bus I2C, which is essential for this software.
Using this software (or a higher version) requires setting Option Byte 8 (2nd
line, last byte) from 00000 into 0000x (see table).
Table
29PT9415 00001
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29PT9416 00003
28/32PW9615 00001
28/32PW9525 00003
36PW9525 00004
36PW9765 00004
If you want to know how to do this, then have a look at the
Service alignment mode
page (SW4 byte).
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