Copyright 2008 Koninklijke Philips Electronics N.V.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic,
mechanical, photocopying, or otherwise without the prior permission of Philips.
2 - EXT1, EXT2: Video YPbPr - In, CVBS - In/Out, Audio - In/
Out
1-Audio R 0.5 V
2-Audio R 0.5 V
3-Audio L 0.5 V
4-Ground Audio Gnd H
5-Ground Blue Gnd H
6-Audio L 0.5 V
7-Video Pb 0.7 V
8-Function Select 0 - 2 V: INT
9-Ground Gnd H
10 - n.c.
11 - Video Y 1 V
12 - n.c.
13 - Ground Gnd H
14 - Ground Gnd H
15 - Video Pr 0.7 V
20
21
Figure 1-2 SCART connector
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/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 75 ohm j
PP
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
/ 75 ohm j
PP
/ 75 ohm j
PP
2
1
050404
Figure 1-1 Connection overview
16 - Status/FBL 0 - 0.4 V: INT
17 - Ground Video Gnd H
18 - Ground FBL Gnd H
19 - Video CVBS 1 V
20 - Video CVBS/Y 1 V
21 - Shield Gnd H
Technical Specifications, Connections, and Chassis Overview
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MAIN SUPPLY PANEL
G
I/O PANEL
LD
LV DS2DP
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1.3Chassis Overview
KEYBOARD CONTROL
E
PA NE L
EN 5Q529.1E LC1.
Figure 1-7 PWB/CBA locations Hub -1-
SMALL SIGNAL
BOARD
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Figure 1-8 PWB/CBA locations Hub -2-
EN 6Q529.1E LC1.
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IR & LED PANEL
M
MONITOR BOARD
Technical Specifications, Connections, and Chassis Overview
Figure 1-9 PWB/CBA locations Monitor
Safety Instructions, Warnings, and Notes
2.S afety Instructions, Warnings, and Notes
EN 7Q529.1E LC2.
Index of this chapter:
2.1 Safety Instructions
2.2 Warnings
2.3 Notes
2.1Safety Instructions
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 MΩ and 12 MΩ.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
2.2Warnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched “on”.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
2.3Notes
2.3.1General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
Service Default Mode (see chapter 5) with a colour bar
signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated
otherwise) and picture carrier at 475.25 MHz for PAL, or
61.25 MHz for NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
•Manufactured under license from Dolby Laboratories.
“Dolby”, “Pro Logic” and the “double-D symbol”, are
trademarks of Dolby Laboratories.
2.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 kΩ).
•Resistor values with no multiplier may be indicated with
either an “E” or an “R” (e.g. 220E or 220R indicates 220 Ω).
•All capacitor values are given in micro-farads (μ=× 10
nano-farads (n =× 10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An “asterisk” (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed in the Spare Parts
List. Therefore, always check this list when there is any
doubt.
2.3.3BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: www.atyourservice.ce.philips.com (needs subscription,
not available for all regions). After login, select “Magazine”,
then go to “Repair downloads”. Here you will find Information
on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile,
which is coupled to the 12NC. For an overview of these profiles,
visit the website www.atyourservice.ce.philips.com (needs
subscription, but is not available for all regions)
You will find this and more technical information within the
“Magazine”, chapter “Repair downloads”.
For additional questions please contact your local repair help
desk.
2.3.4Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin Philips SAC305 with order
code 0622 149 00106. If lead-free solder paste is required,
please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
– To reach a solder-tip temperature of at least 400°C.
– To stabilize the adjusted temperature at the solder-tip.
– To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to
-9
), or pico-farads (p =× 10
-12
-6
),
).
EN 8Q529.1E LC3.
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260308
MODEL :
PROD.NO:
~
S
32PF9968/10
MADE IN BELGIUM
220-240V 50/60Hz
128W
AG 1A0617 000001
VHF+S+H+UHF
BJ3.0E LA
Directions for Use
avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
2.3.5Alternative BOM identification
It should be noted that on the European Service website,
“Alternative BOM” is referred to as “Design variant”.
The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production center (e.g.
AG is Bruges), digit 3 refers to the B.O.M. code, digit 4 refers
to the Service version change code, digits 5 and 6 refer to the
production year, and digits 7 and 8 refer to production week (in
example below it is 2006 week 17). The 6 last digits contain the
serial number.
Figure 2-1 Serial number (example)
2.3.6Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
2.3.7Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
3.Directions for Use
Directions for use can be downloaded from the following
websites:
For easy servicing of the monitor of the set, there are a few
possibilities created:
•The buffers from the packaging.
•Foam bars (created for Service).
4.2.1Foam Bars
Figure 4-3 Cable dressing monitor
4.3Assy/Panel Removal Hub
4.3.1Bottom Cover and -Shield
Warning: Disconnect the mains power cord before removing
the rear cover.
Refer to next figures for details.
1. Place the hub upside-down and remove the bottom cover
by removing the screws [1].
2. Remove the bottom shield by removing the screws [2]
indicated with an arrow.
Figure 4-4 Foam bars
The foam bars (order code 3122 785 90580 for two pieces) can
be used for all types and sizes of Flat TVs. See figure “Foam
bars” for details. Sets with a display of 42" and larger, require
four foam bars [1]. Ensure that the foam bars are always
supporting the cabinet and never only the display.
Caution: Failure to follow these guidelines can seriously
damage the display!
By laying the TV face down on the (ESD protective) foam bars,
a stable situation is created to perform measurements and
alignments. By placing a mirror under the TV, the screen can
be monitored.
Figure 4-5 Bottom Cover and -Shield -1-
EN 12Q529.1E LC4.
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(2x)
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Mechanical Instructions
Figure 4-6 Bottom Cover and -Shield -2-
4.3.2Key Board
Refer to next figure for details.
1. Unplug the key board connector [1] from the IR & LED
board.
2. Remove the screws [2].
3. Lift the unit and take it out of the set.
When defective, replace the whole unit.
Figure 4-7 Keyboard Control Panel
4.3.3Fan
Figure 4-8 Fan
4.3.4Small Signal Board (SSB)
Refer to next figures or details.
1. Remove fan.
2. Unplug keyboard cable [1] on SSB.
3. Unplug flat cable [2] on SSB.
4. Unplug two LVDS connectors [3] on SSB. These are very
fragile connectors!
5. Lift the flatcable gently with a screwdriver [4] that leads to
the underlaying I/O Panel.
6. Remove three screws near side I/O Panel.
7. Remove four screws near back I/O Panel (including the two
screws of the VGA connector).
8. Remove all remaining screws that secure the SSB.
9. Slide the SSB sidewards out of the hub.
Refer to next figure for details.
1. Unplug connector [1].
2. Lift the fan from the set. During replacement, ensure you
replace it at its original position.
When defective, replace the unit.
Figure 4-9 Small Signal Board -1-
Figure 4-10 Small Signal Board -2-
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4.3.5Subframe underneath SSB
Refer to next figures for details.
1. Remove keyboard, fan and SSB.
2. Remove two screws [1] on Additional I/O Panel (near cinch
plugs).
3. Remove two screw [2] on Additional I/O Panel (near
SCART plug).
4. Remove screw [3].
5. Unclamp flat cable coming from Power Supply Unit [4].
6. Take the board out.
7. Remove screws on the subframe indicated with an arrow
[5].
8. Lift the subframe on the right side, then lift the subframe
forwards, then take the subframe out of the hub.
Mechanical Instructions
4.3.6Additional I/O Panel
Refer to section “Subframe underneath SSB”.
When defective, replace the whole unit.
4.3.7Display Port Panel Hub
EN 13Q529.1E LC4.
Figure 4-12 Subframe -2-
Refer to next figure for details.
1. Remove screws [1].
2. Unplug the other connectors.
3. Remove all fixation screws.
4. Take the board out.
Figure 4-11 Subframe -1-
Figure 4-13 Display Port Panel Hub
EN 14Q529.1E LC4.
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334
4.3.8Power Supply Unit
Refer to next figure for details.
1. Remove the fixation screws [1].
2. Lift the board.
3. Unplug the connector to the mains inlet.
4. Unplug the connector from the supply connector to the
screen.
5. Take the supply out.
When defective, replace the whole unit.
Mechanical Instructions
Figure 4-16 IR & LED Panel -1-
Figure 4-14 Power Supply Unit
4.4Assy/Panel Removal Monitor
4.4.1Sound Interface
Refer to next figure for details.
1. Remove stand (four screws).
2. Lift set from stand.
3. Remove soundbar.
4. Remove sound interface by removing the screws [1].
When defective, replace the whole module.
Figure 4-17 IR & LED Panel -2-
4.4.3Display Port Panel
Refer to next figure for details.
1. Unplug connectors [1].
2. Unplug LVDS connectors [2]. Be careful, as these are very
fragile connectors.
3. Remove screws [3] and subframe [4].
4. Remove screws [5].
When defective, replace the whole unit.
4.4.2IR & LED Board
Refer to next figures for details.
1. Remove lower part of VESA stand [1].
2. Remove flare [2] (six screws).
3. Unplug connector [3].
4. Remove screws [4].
When defective, replace the whole unit.
Figure 4-15 Sound Interface
Figure 4-18 Display Port Panel Monitor
Mechanical Instructions
Stand
Back Cover
Soundbar
Stand
Bracket
Flare
Sound Interface
Leading Edge
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EN 15Q529.1E LC4.
4.4.4LCD Panel
SPECIAL NOTICE
The dis-assembly, re-assembly and/or exchange of the
LCD Panel is an elaborate process. Reason for this is the
mounting method of the Panel in the cabinet. Due to physical
restraints, no screws could be used, but instead adhesive
foams and -tapes are used.
Use gloves where indicated to avoid personal injury and
pollution of the LCD Panel (dust and/or fingerprints).
Exactly follow the instructions to avoid warranty issues,
especially when a defective LCD Panel has to be returned to
the supplier.
Step A. to F. describe the removal of the LCD Panel of the
cabinet.
Step K. to N. describe the mounting of the LCD Panel back into
the cabinet.
Step G. to J. describe which additional actions have to be taken
in the event the original LCD Panel has to be replaced.
Additional Spare Parts are needed when remounting the (new)
LCD Panel in the cabinet. These spare parts can be ordered as
one Service Kit using ordering code 3122 785 91150. The kit
contains the following items:
•5 x Foam L × W × T = 20 × 43 × 0.5 mm.
•6 x Foam L × W × T = 70 × 50 × 0.5 mm.
•4 x Foam L × W × T = 30 × 43 × 0.5 mm.
•1 x Foam L × W × T = 55 × 20 × 0.8 mm.
•5 x Cable clamp (wire saddle) 11.2 mm.
LCD Panel Removal
A. Refer to next figure for details.
1. Remove stand.
2. Remove soundbar.
3. Remove backcover.
4. Remove sound interface.
5. Remove flare.
6. Remove stand bracket.
7. Remove leading edge.
Figure 4-19 LCD Panel -1-
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B. Bend metal lips in each corner of Front open.
Mechanical Instructions
Figure 4-20 LCD Panel -2-
C. Remove thermal foams (3x) between LCD-panel and upper
wall of metal Front.
1. Pull the upper bend open.
2. Move out the thermal foam with e.g. a screwdriver.
3. Pull out the thermal foam.
Figure 4-21 LCD Panel -3-
Mechanical Instructions
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D. Release two side walls of metal Front (use gloves).
1. Place thumb against each upper corner of the metal Front.
2. Place fingers against LCD Panel.
3. Push out LCD Panel in each corner until tape in middle of
side wall releases.
EN 17Q529.1E LC4.
Figure 4-22 LCD Panel -4-
E. Release bottom wall of metal Front (use gloves).
1. Place hands in top/middle of metal Front and LCD Panel.
2. Pull metal Front and LCD Panel further apart until 2 tapes
in bottom wall release.
3. Take out LCD Panel.
Figure 4-23 LCD Panel -5-
EN 18Q529.1E LC4.
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F. Removing tapes/foams from LCD Panel (use “Label Off 50”;
“Intronics L50/200”).
1. Remove remains of thermal foam on top of LCD Panel.
2. Remove remains of double-sided tapes (4x) on front of
LCD Panel.
3. Remove protective foam on bottom of LCD Panel.
Mechanical Instructions
For re-assembly instructions, proceed with step K.
Figure 4-24 LCD Panel -6-
Mechanical Instructions
Vesa Brackets
Connector
Plate
PCB
Isolator
Plates
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LCD Panel Replacement
Instructions G to J apply if you have to replace the LCD
Panel.
G. Remove VESA brackets, PCB connector plate, wiring, and
isolator plates.
EN 19Q529.1E LC4.
Figure 4-25 LCD Panel -7-
H. Remove all remaining tapes/foams/cable clamps.
1. Remove remaining tapes for wiring.
2. Remove cable clamps (five times).
3. Remove all backlight blocking foams.
4. Remove all glue remains with “Label Off 50”.
Figure 4-26 LCD Panel -8-
EN 20Q529.1E LC4.
12
Isolator
Plates
3
10±510±5
3
10±5
AB
C
A
B
C
B
A
B
BBBC
C
B
A
A
B
C
C
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I. Prepare new LCD Panel.
1. Take new LCD Panel and place two isolator plates.
2. Glue new foams on LCD Panel with the following
specifications:
- four times foam L × W × T = 20 × 43 × 0.5 mm [A].
- six times foam L × W × T = 70 × 50 × 0.5 mm [B].
- four times foam L × W × T = 30 × 43 × 0.5 mm [C].
3. Figure [3] show the upper- and lower foams.
Mechanical Instructions
Figure 4-27 LCD Panel -9-
J. Assemble VESA brackets, PCB, connector plate, and wiring.
1. Assemble VESA brackets, PCB and connector plate.
2. Assemble cable clamps:
- five times cable clamp 11.2 mm.
3. Assemble wiring.
Figure 4-28 LCD Panel -10-
Mechanical Instructions
1
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K. Assemble metal Front and LCD Panel (use gloves).
1. Take a new metal Front and remove liners of double-sided
tapes (four times).
2. Insert LCD Panel as shown in picture: first top side, then
cantilever down.
3. Bend down metal lips in each corner (4 times).
EN 21Q529.1E LC4.
Figure 4-29 LCD Panel -11-
L. Assemble Leading Edge.
1. Assemble Leading Edge on Front.
2. Glue protective foam across edge of metal Front and LCD
Panel with the following specifications:
1 time foam L × W × T = 55 × 20 × 0.8 mm [A].
3. Glue light-blocking foam upon LED-PCB with the following
specifications:
1 time foam L × W × T = 20 × 43 × 0.5 mm [B].
Figure 4-30 LCD Panel -12-
EN 22Q529.1E LC4.
Stand
Back Cover
Soundbar
Stand
Bracket
Sound Interface
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M. Assemble Flare.
1. Place flare upon LCD Panel as shown in picture: first on top
side.
2. Cantilever flare down while pulling it slightly open (to avoid
scratches from metal Front).
3. Fix flare on Panel (six screws).
Mechanical Instructions
1
1
1
3
3
Figure 4-31 LCD Panel -13-
N. Assemble Stand Bracket, Sound Interface, Back Cover,
Soundbar and Stand.
1. Remove protective foils on both sides of Flare.
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Figure 4-32 LCD Panel -14-
4.5Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order, except for the Monitor. To re-assembly the Monitor,
follow the instructions in the applicable section of this Manual.
Notes:
•While re-assembling, make sure that all cables are placed
and connected in their original position. See figure “Cable
dressing”.
•Pay special attention not to damage the EMC foams on the
SSB shields. Ensure that EMC foams are mounted
correctly.
Mechanical Instructions
EN 23Q529.1E LC4.
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Service Modes, Error Codes, and Fault Finding
5.S ervice Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Test Points
5.2 Service Modes
5.3 Stepwise Start-up
5.4 Service Tools
5.5 Error Codes
5.6 The Blinking LED Procedure
5.7 Protections
5.8 Fault Finding and Repair Tips
5.9 Software Upgrading
5.1Test Points
As most signals are digital, it will be difficult to measure
waveforms with a standard oscilloscope. However, several key
ICs are capable of generating test patterns, which can be
controlled via ComPair. In this way it is possible to determine
which part is defective.
Perform measurements under the following conditions:
•Service Default Mode.
•Video: Colour bar signal.
•Audio: 3 kHz left, 1 kHz right.
5.2Service Modes
Service Default mode (SDM) and Service Alignment Mode
(SAM) offers several features for the service technician, while
the Customer Service Mode (CSM) is used for communication
between the call centre and the customer.
This chassis also offers the option of using ComPair, a
hardware interface between a computer and the TV chassis. It
offers the abilities of structured troubleshooting, error code
reading, and software version read-out for all chassis.
(see also section “5.4.1 ComPair”).
– Skip/blank of non-favourite pre-sets.
How to Activate SDM
For this chassis there are two kinds of SDM: an analog SDM
and a digital SDM. Tuning will happen according table “SDM
Default Settings”.
•AnalogSDM: use the standard RC-transmitter and key in
the code “062596”, directly followed by the “MENU” button.
Note: It is possible that, together with the SDM, the main
menu will appear. To switch it “off”, push the “MENU”
button again.
•DigitalSDM: use the standard RC-transmitter and key in
the code “062593”, directly followed by the “MENU” button.
Note: It is possible that, together with the SDM, the main
menu will appear. To switch it “off”, push the “MENU”
button again.
•AnalogSDM can also be activated by connecting for a
moment the solder pad (see figure “Service mode pads”)
on the SSB with the indication “SDM” [1], to GND.
5.2.1Service Default Mode (SDM)
Purpose
•To create a pre-defined setting, to get the same
measurement results as given in this manual.
•To override SW protections detected by stand-by
processor and make the TV start up to the step just before
protection (a sort of automatic stepwise start up). See
section “5.3 Stepwise Start-up”.
•To start the blinking LED procedure where only layer 2
errors are displayed. (see also section “5.5 Error Codes”)
Specifications
Table 5-1 SDM default settings
RegionFreq. (MHz)
Europe, AP(PAL/Multi)475.25PAL B/G
Europe, AP DVB-T546.00 PID
•All picture settings at 50% (brightness, colour, contrast).
•All sound settings at 50%, except volume at 25%.
•All service-unfriendly modes (if present) are disabled, like:
– (Sleep) timer.
– Child/parental lock.
– Picture mute (blue mute or black mute).
– Automatic volume levelling (AVL).
Video: 0B 06 PID
PCR: 0B 06 PID
Audio: 0B 07
Default
system
DVB-T
Figure 5-1 Service mode pads
After activating this mode, “SDM” will appear in the upper right
corner of the screen (when a picture is available).
How to Navigate
When the “MENU” button is pressed on the RC transmitter, the
set will toggle between the SDM and the normal user menu
(with the SDM mode still active in the background).
How to Exit SDM
Use one of the following methods:
•Switch the set to STAND-BY via the RC-transmitter.
•Via a standard customer RC-transmitter: key in “00”sequence.
5.2.2Service Alignment Mode (SAM)
Purpose
•To perform (software) alignments.
•To change option settings.
•To easily identify the used software version.
•To view operation hours.
•To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code “062596”
directly followed by the “INFO” button. After activating SAM
PHILIPS
MODEL:
32PF9968/10
PROD.SERIAL NO:
AG 1A0620 000001
040
39mm
27mm
(CTN Sticker)
Display Option
Code
E_06532_038.eps
240108
Service Modes, Error Codes, and Fault Finding
EN 25Q529.1E LC5.
with this method a service warning will appear on the screen,
continue by pressing the red button on the RC.
Contents of SAM:
•Hardware Info.
– A. SW Version. Displays the software version of the
main software (example: Q591E-1.2.3.4 =
AAAAB_X.Y.W.Z).
•AAAA= the chassis name.
•B= the region: A= AP, E= EU, L= Latam, U = US.
For AP sets it is possible that the Europe software
version is used.
•X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
– B. SBY PROC Version. Displays the software version
of the stand-by processor.
– C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
•Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched “on/off”, 0.5 hours is added to this number.
•Errors (followed by maximum 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see section “5.5 Error Codes”).
•Reset Error Buffer. When “cursor right” (or the “OK
button) is pressed followed by another “OK” button touch,
the error buffer is reset.
•Alignments. This will activate the “ALIGNMENTS” submenu.
•Dealer Options. Extra features for the dealers.
•Options. Extra features for Service. For more info
regarding option codes, see chapter 8 “Alignments”.
Note that if the option code numbers are changed, these
have to be confirmed with pressing the “OK” button before
the options are stored. Otherwise changes will be lost.
•Initialize NVM. The moment the processor recognizes a
corrupted NVM, the “initialize NVM” line will be highlighted.
Now, two things can be done (dependent of the service
instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialize the NVM.
Note: When the NVM is corrupted, or replaced, there is a high
possibility that no picture appears because the display code is
not correct. So, before initializing the NVM via the SAM, a
picture is necessary and therefore the correct display option
has to be entered. Refer to chapter 8 “Alignments” for details.
To adapt this option, it’s advised to use ComPair (the correct
HEX values for the options can be found in chapter 8
“Alignments”) or a method via a standard RC (described
below).
Changing the display option via a standard RC
: Key in the
code “062598” directly followed by the “MENU” button and
“XXX” (where XXX is the 3 digit decimal display code as
mentioned in table “Option code overview” in chapter 8
“Alignments”. Remark : there is only one display option code
here “168” used for this chassis). If the above action is
successful, the front LED will go out as an indication that the
RC sequence was correct. After the display option is changed
in the NVM, the TV will go to the Stand-by mode. If the NVM
Figure 5-2 Location of Display Option Code sticker
•Store - go right. All options and alignments are stored
when pressing “cursor right” (or the “OK” button) and then
the “OK”-button.
•SW Maintenance.
– SW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
– HW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
•Test settings. For development purposes only.
•Upload to USB. To upload several settings from the TV to
an USB stick, which is connected to the SSB. The items are
“Channel list”, “Personal settings”, “Option codes”,
“Display-related alignments” and “History list”. First a
directory “repair\” has to be created in the root of the USB
stick. To upload the settings select each item separately,
press “cursor right” (or the “OK” button), confirm with “OK”
and wait until “Done” appears. In case the download to the
USB stick was not successful “Failure” will appear. In this
case, check if the USB stick is connected properly and if
the directory “repair” is present in the root of the USB stick.
Now the settings are stored onto the USB stick and can be
used to download onto another TV or other SSB.
Uploading is of course only possible if the software is
running and if a picture is available. This method is created
to be able to save the customer’s TV settings and to store
them into another SSB.
•Download to USB. To download several settings from the
USB stick to the TV. Same way of working as with
uploading. To make sure that the download of the channel
list from USB to the TV is executed properly, it is necessary
to restart the TV and tune to a valid preset if necessary.
Note: The “History list item” can not be downloaded from
USB to the TV. This is a “read-only” item. In case of
specific problems, the development department can ask
for this info.
•Development file versions. Not useful for Service
purposes, this information is only used by the development
department.
How to Navigate
•In SAM, the menu items can be selected with the
“CURSOR UP/DOWN” key (or the scroll wheel) on the RCtransmitter. The selected item will be highlighted. When not
all menu items fit on the screen, move the “CURSOR UP/
DOWN” key to display the next/previous menu items.
•With the “CURSOR LEFT/RIGHT” keys (or the scroll
wheel), it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
•With the “OK” key, it is possible to activate the selected
action.
was corrupted or empty before this action, it will be initialized
first (loaded with default values). This initializing can take up to
20 seconds.
How to Exit SAM
Use one of the following methods:
•Press the “MENU” button on the RC-transmitter.
EN 26Q529.1E LC5.
Service Modes, Error Codes, and Fault Finding
•Switch the set to STAND-BY via the RC-transmitter.
5.2.3Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
When in this chassis CSM is activated, a test pattern will be
displayed during 5 seconds (1 second Blue, 1 second Green
and 1 second Red, then again 1 second Blue and 1 second
Green). This test pattern is generated by the PNX5100. So if
this test pattern is shown, it could be determined that the back
end video chain (PNX5100, LVDS, and display) of the SSB is
working.
New in this chassis are two test patterns with fixed colours:
•When the Green key is pushed while in CSM (toggle function) : a fixed testpattern by the “FPGA transmitter”
device located on the LVDS panel will be generated. The
selftest of this device is confirmed positive with a fully
Green picture displayed on the screen.
•When the Yellow key is pushed while in CSM (toggle function) : a fixed testpattern by the “FPGA receiver”
device located on the monitor will be generated. The
selftest of this device is confirmed positive with a fully
Yellow picture displayed on the screen.
When CSM is activated and there is a USB stick connected to
the TV, the software will dump the complete CSM content to the
USB stick. The file (CSM.txt) will be saved in the root of the
USB stick. This info can be handy if no information is displayed.
Also when CSM is activated, the layer 1 error is displayed via
blinking LED on the HUB. Only the latest error is displayed.
(see also section “5.5 Error Codes”).
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
Contents of CSM
The contents are reduced to 4 pages: General, Software
versions/General, Quality items and Addtitional Info. The group
names itself are not shown anywhere in the CSM menu.
General
•Set Type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set. Note that if an NVM is replaced or is initialized after
corruption, this set type has to be re-written to NVM.
ComPair will foresee in a possibility to do this.
•Production Code. Displays the production code (the serial
number) of the TV. Note that if an NVM is replaced or is
initialized after corruption, this production code has to be
re-written to NVM. ComPair will foresee a in possibility to
do this.
•Installed date. Indicates the date of the first installation of
the TV. This date is acquired via time extraction.
•Options 1. Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
•Options 2. Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
•12NC SSB. Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. ComPair will foresee in a possibility to do this. This
identification number is the 12nc number of the SSB.
Remark: the content here can also be a part of the 12NC
SSB in combination with the serial number.
•12NC display. Shows the 12NC of the display
•12NC supply. Shows the 12NC of the supply.
•12NC “bolt-on”. Shows the 12NC of the “BOLT-ON”module.
•12NC LED dimming panel. Shows the 12NC of the LED
dimming panel.
Software versions/General
•Current main SW. Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the Internet.
Example: Q591E_1.2.3.4
•Standby SW. Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via ComPair or via USB (see chapter Software upgrade).
Example: STDBY_3.0.1.2.
•MPEG4 software. Displays the MPEG4 software (optional
for sets with MPEG4).
•PNX5100 boot NVM. Displays the SW-version that is used
in the PNX5100 boot NVM.
•LED dimming SW. Displays the SW-version for the LED
dimming panel.
•MPEG4 (blue to toggle). Displays the activation of
MPEG4 reception functionality (on/off).
Quality items
•Signal quality. Bad / average /good
•Child lock. Not active / active. This is a combined item for
locks. If any lock (Preset lock, child lock, lock after or
parental lock) is active, the item shall show “active”.
•Table channel changed. This item is for development
purpose.
•Key missing. This is a combined item for keys. The keys
have a separate bit and the sum is displayed in decimal
value.
– HDMI key valid = 001
– MAC key valid = 010
Important remark here : due to a software bug, the
MAC key is missing and not valid when “2” is displayed
in CSM.So, if for instance the HDMI and MAC keys are
both valid, the decimal value in CSM “1” is displayed
and not “3”.
– BDS key valid = 100
If 3 keys are valid the value: “5” is displayed (should be
“7” but due to the software bug it is not).
For value:
“0” in CSM: MAC stored, HDCP invalid.
“1” in CSM: MAC stored, HDCP valid.
“2” in CSM: no MAC, HDCP invalid.
“3” in CSM: no MAC, HDCP valid.
•CI slot present. If the common interface module is
detected the result will be “YES”, else “NO”.
•HDMI input format. The detected input format of the
HDMI.
•HDMI audio input stream. The HDMI audio input stream
is displayed: present / not present.
•HDMI video input stream. The HDMI video input stream
is displayed: present / not present.
Service Modes, Error Codes, and Fault Finding
Active
Semi
St by
St by
Mains
on
Mains
off
GoToProtection
-WakeUp requested
-Acquisition needed
-No data Acquisition
required
-tact SW pushed
-last status is hibernateafter mains ON
- St by requested
-tact SW pushed
WakeUp
requested
Protection
WakeUp
requested
(SDM)
GoToProtection
Hibernate
-Tact switch Pushed
-last status is hibernateafter mains ON
Tact switch
pushed
I_17660_124.eps
140308
EN 27Q529.1E LC5.
Additional Info
•12NC LVDS2DP board. Displays the 12NC of the built-in
LVDS-to-DisplayPort software.
•12NC monitor board. Displays the 12NC of the monitor
board.
•SW version DPTX. Displays the built-in DisplayPort TX
software version.
•SW version DPRX. Displays the built-in DisplayPort RX
software version.
•SW version FPGA e-box. Displays the built-in FPGA ebox (HUB) software version.
•SW version FPGA monitor. Displays the built-in FPGA
monitor software version.
•SW version microP monitor. Displays the built-in monitor
microprocessor software version.
•SW version NVM monitor. Displays the built-in monitor
NVM software version.
How to Exit CSM
Press “MENU” on the RC-transmitter.
5.3Stepwise Start-up
When the TV is in a protection state due to an error detected by
stand-by software (error blinking is displayed) and SDM is
activated via shortcutting the pins on the SSB, the TV starts up
until it reaches the situation just before protection. So, this is a
kind of automatic stepwise start-up. In combination with the
start-up diagrams below, you can see which supplies are
present at a certain moment. Important to know is, that if e.g.
the 3V3 detection fails and thus error layer 2 = 18 is blinking
while the TV is restarted via SDM, the Stand-by Processor will
enable the 3V3, but the TV set will not go to protection now.
The TV will stay in this situation until it is reset (Mains/AC
Power supply interrupted). Caution: in case the start up in this
mode with a faulty FET 7U08 is done, you can destroy all IC’s
supplied by the +3V3, due to overvoltage (12V on 3V3-line). It
is recommended to measure first the FET 7U08 or other FET’s
on shortcircuit before activating SDM via the service pads.
The abbreviations “SP” and “MP” in the figures stand for:
•SP: protection or error detected by the Stand-by Processor.
•MP: protection or error detected by the MIPS Main
Processor.
Figure 5-3 Transition diagram
EN 28Q529.1E LC5.
No
EJTAG probe
connected ?
No
Yes
Release AVC system r eset
Feed warm boot script
To I_17660_125b.epsTo I_17660_125b.eps
Cold boot?
Yes
No
Set I²C slave address
of Standby µP to (A0h)
An EJTAG probe (e.g. WindPower ICE probe) can
be connected for Linux Kernel debugging
purposes.
This will a llow access to NVM a nd
NAND FLASH and can not be done
earlier because the FLASH needs to
be in Write Protect as long as the
supplies are not available.
Detect EJTAG debug probe
(pulling pin of the probe interface to
ground by inserting EJTAG probe)
Relea se AVC system r eset
Feed cold boot script
Release AVC system r eset
Feed initializing boot script
disable alive mechanism
Initialise I/O pins of the st-by µP:
- Switch reset-AVCLOW (reset state)
- Switch WP-NandFlash LOW (protected)
- Switch reset-system LOW (reset state)
- Switch reset-5100 LOW (reset state)
- Switch reset-Ethernet LOW (reset state)
- Switch reset-ST7100 LOW (reset state)
- keep reset-NVM high, Audio-reset and Audio-Mute-Up HIGH
Off
Standby Supply starts running.
All standby supply voltages become available .
st-by µ P resets
Stand by or
Protection
Mains is app lied
- Switch Audio-Reset high.
It is low in the standby mode if the standby
mode lasted longer than 10s.
start keyboard scanning, RC detection. Wake up reasons are
off.
If the protection state was left by short circuiting the
SDM pins, detection of a protection condition during
startup will stall the startup. Protection conditions in a
playing set will be ignored. The protection mode will
not be entered.
Switch LOW the RESET-NVM line to allow access to NVM. (Add a
2ms delay before trying to address the NVM to allow correct NVM
initialization, this is not issue in this setup, the delay is automatically
covered by the architectural setup)
Release Reset-PNX5100.
PNX5100 will start b ooting.
Wait 10ms (minimum) to allow the bootscript
of the PNX5100 to configure the PCI arbiter
Before PNX8541 boots, the PNX5100 should have
set its PCI arbiter (bootscript command). To allow
this, approx. 1ms is needed. This 1ms is extended
to 10ms to also give some relaxation to the supplies.
Switch HIGH the WP-NandFlash to
allow access to NAND Flash
+12V, +/-12Vs, AL and Bolt-on power
is switched on, followed by the +1V2 DCDC converter
Enable the supply fault detection
algorithm
No
Yes
Detect-1 I/O line
High?
Switch ON Platform and display supply by switching
LOW the Standby line.
This enables the +3V3 and
+5V converter. As a result,
also +5V-tuner, +2V5, +1V8PNX8541 and +1V8-PNX5100
become available.
yes
Enable the DCDC converter for +3V3 and
+5V. (EN ABLE-3V3)
Voltage output error:
Layer1: 2
Layer2: 18
Important remark; the appearance of the +12V
will start the +1V2 DCDC converter automatically
No
Yes
Supply-fault I/O
High?
The supply-fault line is a
combination of the DCDC
converters and the audio
protection line.
1V2 DCDC or class D error:
Layer1: 2
Layer2: 19
Enter protection
No
Detect2 high received
within 1 second?
Power-OK er ror:
Layer1: 3
Layer2: 16
Enter protection
Yes
No
Supply-fault I/O
High?
3V3 / 5V DCDC or class D error:
Layer1: 2
Layer2: 11
Enter protection
Wait 50ms
Enter protection
Delay of 50ms needed because of the latency of the detect-1 circuit.
This delay is also needed for the PNX5100. The reset of the
PNX5100 should only be released 10ms after powering the IC.
Detect2 should be polled on the standard 40ms
interval and startup should be continued when
detect2 becomes high.
Yes
No
Detect -2 I/ O line
High?
Disable 3V3, switch standby
line high and wait 4 seconds
Added to make the system more robust to
power dips during startup. At this point the
regular supply fault detection algorithm which
normally detects power dips is not up and
running yet.
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140308
Service Modes, Error Codes, and Fault Finding
Figure 5-4 “Off” to “Semi Stand-by” flowchart (part 1)
Service Modes, Error Codes, and Fault Finding
Yes
MIPS reads the wake up reason
from standby µP.
Semi-Standby
initialize tuner, Master IF and channel
decoder
Initialize video processing IC's
Initiali ze source sele ction
initialize AutoTV by triggering CHS AutoTV Init interface
3-th try?
No
Blink Code as
error code
Bootscript ready
in 1250 ms?
Yes
No
Enable Alive check mechanism
Wait until AVC starts to
communicate
SW initializatio n
succeeded
within 20s?
No
Switch Standby
I/O line high.
RPC start (comm. protocol)
Set I²C slave address
of Standby µP to (60h)
Yes
Disable all supply related protections and
switch off the +3V3 +5V DC/DC converter.
switch off the remaining DC/DC
converters
Wait 5ms
Switch AVC PNX85 41
in reset (active low )
Wait 10ms
Switch the NVM reset
line HIGH.
Flash to Ram
image transfer succeeded
within 30s?
No
Yes
Code =
Layer1: 2
Layer2: 53
Code =
Layer1: 2
Layer2: 15
Initialize Ambilight with Lights off.
Timing need to be updated if
more mature info is available.
Timing needs to
be updated if more
mature info is
available.
Timing needs to be
updated if more
matur e info is
available.
Downloaded
successfully ?
Download firmware into the channel
decoder
Third try?No
No
Yes
Log channel decoder error:
Layer1: 2
Layer2: 37
Yes
Initialize audio
Enter protection
Release reset MPEG4 module:
BOLT-ON-IO: High
MPEG4 module will start booting
autonomously.
Wait 3000 ms
Start alive IIC polling
mechanism
POR polling positive?
yes
No
Log SW event:
STi7100PorFailure
Wait 200 ms
POR polling positive?yes
No
bootSTi7100PorFailure:
Log HW error
Layer1: 2
Layer2: 38
and generate cold boot
Alive
polling
Log SW event
STi7100AliveFailedError
and generate fast cold reboot
eventually followed by a cold
reboot.
NOK
Reset-system is switched HIGH by the
AVC at the end of the bootscript
AVC releases Reset-Ethernet when the
end of the AVC boot-script is detected
This cannot be done through the bootscript,
the I/O is on the standby µP
Reset- system is connected to USB
From I_17660_125a.epsFrom I_17660_125a.eps
-reset,
4to1HDMI Mux and channel decoder.
Reset-Audio and Audio-Mute-Up are
switched by MIPS code later on in the
startup process
Reset-syst em is switched HIGH by the
AVC at the end of the bootscript
AVC releases Reset-Ethernet when the
end of the AVC boot-script is detected
Reset-Audio and Audio-Mute-Up are
switched by MIPS code later on in the
startup process
Switch on the display in case of a LED backlight
display by sending the TurnOnDisplay(1) (I²C)
command to the PNX5100
In case of a LED backlight display, a LED DIM panel is
present which is fed by the Vdisplay. To power the LED DIM
Panel, the Vdisplay switch driven by the PNX5100 must be
closed. The display startup sequence is taken care of by the
LED DIM panel.
I_17660_125b.eps
140308
EN 29Q529.1E LC5.
Figure 5-5 “Off” to “Semi Stand-by” flowchart (part 2)
EN 30Q529.1E LC5.
Service Modes, Error Codes, and Fault Finding
Constraints taken into account:
- Display may only be started when valid LVDS output clock can be delivered by the AVC .
- Between 5 and 50 ms after power is supplied, display should receive valid lvds clock .
- minimum wait time to switch on the lamp after power up is 200ms.
action holder: AVC
action holder: St-by
autonomous action
The assumption here is that a f ast toggle (<2s)
can only happen during ON-> SEMI -> ON. In
these states, the AVC is still act ive and can
provide the 2s delay. If the transitio n ON-> SEMI-
>STBY -> SEMI -> ON can be made in less than 2s,
the semi -> stby transition has to be delayed
CPipe already generates a valid output
clock in t he semi -standb y state : display
startup can start immediately when leaving
The timings to be used in
combination with the PanelON
comman d for t his specific display
The higher level requirement is that audio and
video should be demuted without transient
effects and that the audio should be demuted
maximum 1s before or at the same time as the
until the requirement is met.
the semi-standby state.
TurnOnDisplay(1) (I²C) command to the PNX5100
unblanking of the video.
Semi Standby
Wait until previous on-state is left more than 2
seconds ago. (to prevent LCD display problems)
Assert RGB video blanking
Switch on the display by sending the
wait 250ms (min. = 200ms)
Switch on LCD backlight
(Lamp-ON)
Wait until valid and stable audio and video , corresponding to
the requested output is delivered by the AVC.
Switch Audio -Reset low and wait 5ms
Release audio mute and wait 100ms before any other audio
handling is done (e.g. volume change)
and audio mute
Initialize audio and video
processing IC's and functions
according needed use case.
The higher level requirement is that the
ambilig ht functionality may not be switched on
before the backlight is turned on in case the
set contains a CE IPB inverter supply.
Figure 5-6 “Semi Stand-by” to “Active” flowchart
unblank the video.
Switch on the Ambilight functionality according the last status
settings.
Active
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