Copyright 2007 Philips Consumer Electronics B.V. Eindhoven, The Netherlands.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic,
mechanical, photocopying, or otherwise without the prior permission of Philips.
DFI Panel: DDR A(AB7) 8387-88
DFI Panel: DDR B(AB8) 8487-88
DFI Panel: Display Interfacing(AB9) 8587-88
DFI Panel: FPGA Ambilight(AB10) 8687-88
AmbiLight Panel (5 LED)(AL1) 8991
AmbiLight Panel (5 LED)(AL2) 9091
AmbiLight Panel (3 Side 4 LED)(AL1) 9294
AmbiLight Panel (3 Side 4 LED)(AL2) 9394
Audio & AL Supply Panel: Supply(AP1) 95100-101
Audio & AL Supply Panel: Audio(AP2A) 96100-101
Audio & AL Supply Panel: Protection(AP2B) 97100-101
Audio & AL Supply Panel: Subwoofer (AP2C) 98100-101
Audio & AL Supply Panel: Centre Input (AP2D) 99100-101
Small Signal Board(B1-B11) 102-143 147-152
SSB: SRP List144-146
Side I/O Panel(D) 153154
Keyboard Control Panel(E) 155156
Front IR / LED Panel(J) 158159
8. Alignments161
9. Circuit Descriptions, Abbreviation List, and IC Data
Sheets164
Abbreviation List185
IC Data Sheets188
10. Spare Parts and Diversity List197
11. Revision List215
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Published by EL 0770 BU CD Customer ServicePrinted in the NetherlandsSubject to modificationEN 3122 785 16791
EN 2Q528.1A LA1.
Technical Specifications, Connections, and Chassis Overview
1.Technical Specifications, Connections, and Chassis Overview
Index of this chapter:
1.1 Technical Specifications
1.2 Connections
1.3 Chassis Overview
Notes:
•Figures can deviate due to the different set executions.
•Specifications are indicative (subject to change).
1.1Technical Specifications
1.1.1Vision
Display type: LCD
Screen size: 32" (82 cm), 16:9
: 42" (107 cm), 16:9
: 47" (120 cm), 16:9
Resolution (H × V pixels): 1366 × 768p (32")
: 1920 × 1080p (42")
2
Light output (cd/m
Viewing angle (H × V degrees): 176 × 176
Tuning system: PLL
Colour systems: PAL B/G
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 Mohm and 12 Mohm.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
2.2Warnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched “on”.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
2.3Notes
2.3.1General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
Service Default Mode (see chapter 5) with a colour bar
signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated
otherwise) and picture carrier at 475.25 MHz for PAL, or
61.25 MHz for NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
•Manufactured under license from Dolby Laboratories.
“Dolby”, “Pro Logic” and the “double-D symbol”, are
trademarks of Dolby Laboratories.
2.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 kohm).
•Resistor values with no multiplier may be indicated with
either an “E” or an “R” (e.g. 220E or 220R indicates 220
ohm).
•All capacitor values are given in micro-farads (μ= × 10
nano-farads (n= × 10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An “asterisk” (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed in the Spare Parts
List. Therefore, always check this list when there is any
doubt.
2.3.3BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: www.atyourservice.ce.philips.com (needs subscription,
not available for all regions). After log-in, select “Magazine”,
then go to “Repair downloads”. Here you will find Information
on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile,
which is coupled to the 12NC. For an overview of these profiles,
visit the website www.atyourservice.ce.philips.com (needs
subscription, but is not available for all regions)
You will find this and more technical information within the
“Magazine”, chapter “Repair downloads”.
For additional questions please contact your local repair help
desk.
2.3.4Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin Philips SAC305 with order
code 0622 149 00106. If lead-free solder paste is required,
please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
– To reach a solder-tip temperature of at least 400°C.
– To stabilize the adjusted temperature at the solder-tip.
– To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to
-9
), or pico-farads (p= × 10
-12
-6
),
).
avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
2.3.5Alternative BOM identification
The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production centre (e.g.
AG is Bruges), digit 3 refers to the B.O.M. code, digit 4 refers
to the Service version change code, digits 5 and 6 refer to the
production year, and digits 7 and 8 refer to production week (in
example below it is 2006 week 17). The 6 last digits contain the
serial number.
Directions for Use
MODEL :
PROD.NO:
32PF9968/10
AG 1A0617 000001
220-240V 50/60Hz
VHF+S+H+UHF
S
Figure 2-1 Serial number (example)
2.3.6Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
2.3.7Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
EN 7Q528.1A LA3.
MADE IN BELGIUM
~
128W
BJ3.0E LA
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3.Directions for Use
You can download this information from the following websites:
http://www.philips.com/support
http://www.p4c.philips.com
EN 8Q528.1A LA4.
Mechanical Instructions
4.Mechanical Instructions
Index of this chapter:
4.1 Cable Dressing
4.2 Service Positions
4.3 Assy/Panel Removal ME7 styling
4.5 Set Re-assembly
Notes:
4.1Cable Dressing
•Figures below can deviate slightly from the actual situation,
due to the different set executions.
•Follow the disassemble instructions in described order.
They apply to the 47" sets. The disassemble instructions
for the Aurea sets (42PFL9900/98) is described in section
“Assy/Panel Removal Aurea Styling”.
Figure 4-1 Cable dressing 32" sets
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EN 9Q528.1A LA4.
Figure 4-2 Cable dressing 42” ME7 styling sets
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Figure 4-3 Cable dressing 42" Aurea styling sets
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EN 10Q528.1A LA4.
Mechanical Instructions
4.2Service Positions
For easy servicing of this set, there are a few possibilities
created:
•The buffers from the packaging (see figure “Rear cover”).
•Foam bars (created for Service).
•Aluminium service stands (created for Service).
4.2.1Foam Bars
1
Required for sets
1
42"
Figure 4-4 Cable dressing 47" sets
The foam bars (order code 3122 785 90580 for two pieces) can
be used for all types and sizes of Flat TVs. See figure “Foam
bars” for details. Sets with a display of 42" and larger, require
four foam bars [1]. Ensure that the foam bars are always
supporting the cabinet and never only the display.
Caution: Failure to follow these guidelines can seriously
damage the display!
By laying the TV face down on the (ESD protective) foam bars,
a stable situation is created to perform measurements and
alignments. By placing a mirror under the TV, you can monitor
the screen.
4.2.2Aluminium Stands
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Figure 4-5 Foam bars
171106
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Figure 4-6 Aluminium stands
The MkII aluminium stands with order code 3122 785 90690,
can also be used to do measurements, alignments, and
duration tests. The stands can be (dis)mounted quick and easy
by means of sliding them in/out the “mushrooms”. The stands
are backwards compatible with the earlier models.
Mechanical Instructions
EN 11Q528.1A LA4.
Important: For (older) FTV sets without these “mushrooms”, it
is obligatory to use the provided screws, otherwise it is possible
to damage the monitor inside!
4.3Assy/Panel Removal ME7 styling
4.3.1Rear Cover
Warning: Disconnect the mains power cord before you remove
the rear cover.
2
222
2
2
2
2
Warning: Most sets have additional doors located in the rear
cover. These are meant for disconnecting the flat cables to the
AmbiLight units in the rear cover, before the rear cover is lifted from the set. The additional doors are not always
located at the same place for all sets, therefore the figures
below are only meant as indication.
It is mandatory to locate these additional doors first, open them,
and unplug connectors behind. Lifting the rear cover without
having done this, will result in damaging connectors inside!
Refer to next figures for details.
2
2
3
2
1
2
2
3
2
22
2
2
2
2
1. Remove the stand.
2. Remove the mushrooms [1].
3. Remove the screws [2].
4. Open the doors [3] on the back cover.
Refer to figures “Door Removal” for details.
4
Figure 4-7 Rear Cover Removal
1. Unplug connectors necessary for removing the backcover.
2
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Figure 4-9 Door Removal -2-
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Figure 4-8 Door Removal -1-
1. Unplug connector [4].
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EN 12Q528.1A LA4.
4.3.2Side I/O Board
Refer to figure “Side I/O Board” for details.
1. Unplug connectors [1].
2. Remove screw [2].
3. Push brackets [3], lift the PWB and slide it to the left out of
its casing.
When defective, replace the whole unit.
Mechanical Instructions
2
3
1
Figure 4-10 Side I/O Board
4.3.3Keyboard Control Board
Refer to figures “Keyboard Control Board -1-” and “Keyboard
Control Board -2-” for details.
1. Remove the screws [1].
2. Lift the clamps [2].
3. Take the PWB out of its casing.
4. Unplug the connector [3] and remove the board.
When defective, replace the whole unit.
2
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Figure 4-12 Keyboard Control Board -2-
4.3.4IR & LED Board
Refer to figure “IR & LED Board” for details.
1. Release clip [1], lift the board and take it out.
2. Unplug connector [2].
When defective, replace the whole unit.
3
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2
1
1
Figure 4-11 Keyboard Control Board -1-
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Figure 4-13 IR & LED Board
4.3.5Speakers
Refer to figure “Speakers” for details.
1. Unplug connectors [1].
2. Remove screws [2].
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Mechanical Instructions
During re-assembly, refer to figure “Cable dressing 47" sets”
earlier in this chapter for the correct cable dressing!
EN 13Q528.1A LA4.
1
1
2
1
Figure 4-14 Speakers
4.3.6Display Supply Panel - 42" sets
Refer to figure “Display Supply Panel - 42" sets” for details.
1. Remove the fixation screws [1].
2. Unplug connectors [2].
3. Take the board out.
During re-assembly, refer to figure “Cable dressing 42" sets”
earlier in this chapter for the correct cable dressing!
1
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1
1
1
2
1
2
2
1
1
2
1
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1
1
1
1
Figure 4-15 Display Supply Panel - 42" sets
2
1
2
1
1
2
2
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Figure 4-16 Display Supply Panel - 47"sets
4.3.8Dynamic Frame Insertion panel (DFI)
Refer to next figures for details.
1. Unplug the LVDS connectors [1].
Caution: be careful, as these are very fragile connectors!
2. Unplug the other connectors [2].
3. Remove the screws [3].
The DFI panel can now be taken out of the set.
3
2
1
3
3
3
3
3
4.3.7Display Supply Panel - 47" and 52" sets
Refer to figure “Display Supply Panel - 47" sets” for details.
1. Remove the fixation screws [1].
2. Unplug connectors [2].
3. Take the board out.
Figure 4-17 DFI panel removal
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EN 14Q528.1A LA4.
Mechanical Instructions
4.3.9Small Signal Board (SSB)
Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Failure to do so may result
in damaging the SSB.
Refer to figures “Small Signal Board -1-” and “Small Signal
Board -2-” for details.
1. Remove the tapping screws [1].
2. Unplug the connectors [2].
3. Unplug the LVDS connector [3]. Caution: be careful, as
this is a very fragile connector!
4. Remove the parker screws [4].
5. Remove the tapping screws [5].
6. Carefully lift the SSB at the top and take it out of the set.
1
1
3
2
1
2
1
1
4.3.10 AmbiLight Unit
The AmbiLight Units are located in the back cover. Refer to
figure “AmbiLight Unit” for details.
1. Remove the screws [1].
2. Unplug the connectors [2].
3. Slide the unit sideways and take it out of the backcover.
When defective, replace the whole unit.
1
1
2
1
2
3
1
1
Figure 4-18 Small Signal Board -1-
44455
Figure 4-19 Small Signal Board -2-
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1
Figure 4-20 AmbiLight Unit
4.3.11 LCD Panel
Refer to figures “LCD Panel -1-” and “LCD Panel -2-” for details.
1. Remove the vertical brackets [1] by removing the screws
[2].
1. Unplug the connectors [3].
2. Unplug the LVDS connector [4] from the LCD panel.
Important: Be careful, as this is a very fragile connector!
3. Unplug the connectors [5] from the speakers.
4. Remove fixation screw [6] from the side I/O panel.
5. Unplug connector from LED I/R panel as earlier described
[7].
6. Remove fixation screws [8] and lift the complete central
sub-frame [6] from the set.
7. Lift the central sub-frame from the set. Refer to figure
Central Sub-frame lift for details.
8. Lift the LCD panel from the front cabinet.
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EN 15Q528.1A LA4.
2
2
11
2
2
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Figure 4-21 LCD Panel -1-
8
8
8
33
888
8
8
8
8
5
5
8
7
8
8
Figure 4-22 LCD Panel -2-
88
6
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EN 16Q528.1A LA4.
Mechanical Instructions
Figure 4-23 Central Sub-frame
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Mechanical Instructions
EN 17Q528.1A LA4.
4.4Assy/Panel Removal Aurea Styling
Note: Pictures in this section are taken from European chassis
(only difference: use of another Small Signal Board).
4.4.1Rear Cover
Warning: Disconnect the mains power cord before you remove
the rear cover.
Note: it is not necessary to remove the stand while removing
the rear cover.
2
2
1
2
2
2
2
Refer to next figures for details.
222
2
2
1
2
2
2
2
2
2
22
2
2
2
2
2
2
2
1. Place the TV set upside down on a table top, using the
foam bars (see part “Foam Bars”).
Caution: do not put pressure on the display, but let the
monitor lean on the cabinet!
2. Remove the mushrooms [1].
3. Remove the screws [2].
4. Lift the rear cover from the TV.
4.4.2Side I/O Board
Refer to next figure for details.
1. Unplug both connectors [1] and remove the screw [2].
2. Lift out the whole unit.
When defective, replace the whole unit.
Figure 4-24 Rear Cover Removal
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Figure 4-25 Side I/O Board
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EN 18Q528.1A LA4.
4.4.3Stand Removal
Refer to next figures for details.
1. Place the set in the service position.
2. Remove the screws [1] and pull the stand downwards out
of its support.
3. Remove the screws [2] and lift out the support.
Mechanical Instructions
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1
Figure 4-26 Stand removal [1/2]
1
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Figure 4-27 Stand removal [1/2]
4.4.4Ambilight Reflector and Low-range Speaker removal
Caution: The speakers should never be connected or
disconnected when the set is playing! This can damage the
amplifiers on the SSB.
Refer to next figure for details.
1. Remove the screws[1].
2. Lift the whole reflector from the set.
3. Remove the connectors [2] from the low-range speakers.
4. Remove the screws [3] from the low-range speakers and
lift them from the sub-frame. When defective, replace the
whole unit.
1
1
1
3
Figure 4-28 Ambilight Reflector and Low-range Speaker removal
22
3
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Mechanical Instructions
EN 19Q528.1A LA4.
4.4.5Ambilight LED Panel Removal
The set contains two different Ambilight LED panels. A four
LED and a five LED version. Removal is similar for both types.
Refer to next figure for details.
2
3
3
3
3
1. Unplug the connectors [1].
2. Remove the screws [2] and [3].
3. Pull the panel forward and lift them from the sub-frame.
When defective, replace the whole unit.
2
1
3
3
3
2
1
3
3
3
3
Figure 4-29 Ambilight LED panel removal
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EN 20Q528.1A LA4.
Mechanical Instructions
4.4.6Subframe Removal
Before the Subframe can be removed, please remove the
Ambilight Reflector and Low-range Speaker as described
earlier.
For replacing the Keyboard Control Board, the IR & LED board,
the Tweeters, and the LCD panel, the Subframe and Rim have
to be removed first.
4
3
3
3
3
2
3
4
Refer to next figure for details.
1. Do NOT forget to unplug the LVDS connector [1] from the
SSB. Important: Be careful, as this is a very fragile
connector!
2. Unplug the connectors[2].
3. Remove the screws [3] and [4].
4. Now lift the subframe from the set.
33
1
4
3
3
3
2
3
4
3
3
3
Figure 4-30 Subframe removal
3
3
3
3
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EN 21Q528.1A LA4.
4.4.7Rim removal
For replacing the Keyboard Control Board, the IR & LED board,
the Tweeters and the LCD panel, the Subframe and Rim have
to be removed first.
Refer to next figure for details.
1. Remove the screws [1].
2. Lift the rim from the set.
1
4.4.8IR & LED Board
For replacing the IR & LED Board, the Subframe and the Rim
have to be removed first. Please refer to the sections Subframe
removal and Rim removal.
Refer to next figure for details.
1. Unplug connectors [1].
2. Remove the screws [2].
3. Lift the board and take it out of the set.
When defective, replace the whole unit.
1
2
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Figure 4-31 Rim removal
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Figure 4-32 IR & LED Board
4.4.9Keyboard Control Board
For replacing the Keyboard Control Board, the Subframe and
the Rim have to be removed first. Please refer to the sections
Subframe removal and Rim removal.
Refer to next figure for details.
1. Remove the screws [1].
2. Lift the unit from the set in the shown direction.
3. Unplug the connector and remove the board.
4. Lift the clamps [2].
2
1
Figure 4-33 Keyboard Control Board
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EN 22Q528.1A LA4.
4.4.10 Tweeters removal
Caution: The tweeters should never be connected or
disconnected when the set is playing! This can damage the
amplifiers on the Audio/Standby Board.
For replacing the IR & LED Board, the Subframe and the Rim
have to be removed first. Please refer to the sections Subframe
removal and Rim removal.
Refer to next figure for details.
1. Unplug connector [1].
2. Remove screws [2].
3. Take the tweeters out together with their casing.
When defective, replace the whole unit.
Mechanical Instructions
2
1
4.4.11 LCD Panel
For replacing the LCD Panel, the Subframe has to be removed
first. Please refer to the section Subframe removal.
Refer to next figure for details.
1
Figure 4-34 Tweeters removal
1. Lift the LCD panel from the front cabinet.
When defective, replace the whole unit.
1
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1
4.4.12 Small Signal Board (SSB)
Caution: it is mandatory to remount all different screws at their
Figure 4-35 LCD Panel
1
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original position during re-assembly. Failure to do so may result
in damaging the SSB.
Refer to next figures for details.
1. Unplug the LVDS connector [1].
Caution: be careful, as this is a very fragile connector!
2. Unplug the connectors [2].
3. Remove the screws [3].
4. Remove the parker screws [4].
5. Remove the tapping screws [5].
The SSB can now be taken out of the set.
3
12
3
Mechanical Instructions
3
2
EN 23Q528.1A LA4.
2
2
2
1
2
2
3
3
Figure 4-36 Small Signal Board removal [1/2]
Figure 4-37 Small Signal Board removal [2/2]
4.4.13 Power Supply Unit (PSU)
Refer to next figure for details.
1. Unplug the connectors [1].
2. Remove the screws [2].
The PSU can now be taken out of the set.
3
3
1
2
2
H_16801_126.eps
030907
2
1
2
44
555
H_16800_120.eps
240707
Figure 4-38 PSU panel removal
4.4.14 Dynamic Frame Insertion panel (DFI)
Refer to next figures for details.
1. Unplug the LVDS connectors [1].
Caution: be careful, as these are very fragile connectors!
2. Unplug the other connectors [2].
3. Remove the screws [3].
The DFI panel can now be taken out of the set.
H_16801_127.eps
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3
1
3
3
Figure 4-39 DFI panel removal
3
2
3
3
H_16801_128.eps
310807
EN 24Q528.1A LA4.
4.4.15 Audio and Ambilight supply panel
Refer to next figures for details.
1. Unplug the connectors [1].
2. Remove the screws [2].
The Audio and Ambilight supply panel can now be taken out of
the set.
Mechanical Instructions
2
2
1
2
2
1
2
2
Figure 4-40 Audio and Ambilight supply panel removal
4.5Set Re-assembly
2
2
2
H_16801_129.eps
310807
To re-assemble the whole set, execute all processes in reverse
order.
Notes:
•While re-assembling, make sure that all cables are placed
and connected in their original position. Only refer to
figures “Cable dressing” at the beginning of this
chapter!
•Pay special attention not to damage the EMC foams on the
SSB shields. Ensure that EMC foams are mounted
correctly.
Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
EN 25Q528.1A LA5.
Index of this chapter:
5.1 Test Points
5.2 Service Modes
5.3 Stepwise Start-up
5.4 Service Tools
5.5 Error Codes
5.6 The Blinking LED Procedure
5.7 Protections
5.8 Fault Finding and Repair Tips
5.9 Software Upgrading
5.1Test Points
As most signals are digital, it will be difficult to measure
waveforms with a standard oscilloscope. However, several key
ICs are capable of generating test patterns, which can be
controlled via ComPair. In this way it is possible to determine
which part is defective.
Perform measurements under the following conditions:
•Service Default Mode.
•Video: Colour bar signal.
•Audio: 3 kHz left, 1 kHz right.
5.2Service Modes
Service Default mode (SDM) and Service Alignment Mode
(SAM) offers several features for the service technician, while
the Customer Service Mode (CSM) is used for communication
between the call centre and the customer.
This chassis also offers the option of using ComPair, a
hardware interface between a computer and the TV chassis. It
offers the abilities of structured troubleshooting, error code
reading, and software version read-out for all chassis.
(see also paragraph “ComPair”).
– Picture mute (blue mute or black mute).
– Automatic volume levelling (AVL).
– Skip/blank of non-favourite pre-sets.
How to Activate SDM
For this chassis there are two kinds of SDM: an analogue SDM
and a digital SDM. Tuning will happen according table “SDM
Default Settings”.
•AnalogueSDM: use the standard RC-transmitter and key
in the code “062596”, directly followed by the “MENU”
button.
Note: It is possible that, together with the SDM, the main
menu will appear. To switch it “off”, push the “MENU”
button again.
•DigitalSDM: use the standard RC-transmitter and key in
the code “062593”, directly followed by the “MENU” button.
Note: It is possible that, together with the SDM, the main
menu will appear. To switch it “off”, push the “MENU”
button again.
•AnalogueSDM can also be activated by shorting for a
moment the two solder pads [1] (see figure “Service mode
pads”) on the SSB, with the indication “SDM”. Activation
can be performed in all modes, except when the set has a
problem with the Stand-by Processor.
1
2
5.2.1Service Default Mode (SDM)
Purpose
•To create a pre-defined setting, to get the same
measurement results as given in this manual.
•To override SW protections detected by stand-by
processor and make the TV start up to the step just before
protection (a sort of automatic stepwise start up). See
paragraph “Stepwise Start Up”.
•To override SW protections detected by MIPS. See also
paragraph “Error codes”.
•To start the blinking LED procedure (not valid for
protections detected by standby software).
Specifications
Table 5-1 SDM default settings
RegionFreq. (MHz)
Europe, AP(PAL/Multi)475.25PAL B/G
Europe, AP DVB-T546.00 PID
Video: 0B 06 PID
0B 06 PID
PCR:
Audio: 0B 07
•All picture settings at 50% (brightness, colour, contrast).
After activating this mode, “SDM” will appear in the upper right
corner of the screen (if you have picture).
How to Navigate
When you press the “MENU” button on the RC transmitter, the
set will toggle between the SDM and the normal user menu
(with the SDM mode still active in the background).
How to Exit SDM
Use one of the following methods:
•Switch the set to STAND-BY via the RC-transmitter.
•Via a standard customer RC-transmitter: key in “00”sequence.
5.2.2Service Alignment Mode (SAM)
Purpose
•To perform (software) alignments.
•To change option settings.
•To easily identify the used software version.
•To view operation hours.
•To display (or clear) the error code buffer.
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EN 26Q528.1A LA5.
Service Modes, Error Codes, and Fault Finding
How to Activate SAM
Via a standard RC transmitter: key in the code “062596”
directly followed by the “INFO” button. After activating SAM
with this method a service warning will appear on the screen,
you can continue by pressing the red button on the RC.
Contents of SAM:
•Hardware Info.
– A. SW Version. Displays the software version of the
main software (example: Q581E-1.2.3.4 =
AAAAB_X.Y.W.Z).
•AAAA= the chassis name.
•B= the region: A= AP, E= EU, L= LatAm, U = US.
For AP sets it is possible that the Europe software
version is used.
•X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
– B. SBY PROC Version. Displays the software version
of the stand-by processor.
– C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
•Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched “on/off”, 0.5 hours is added to this number.
•Errors (followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph “Error Codes”).
•Reset Error Buffer. When you press “cursor right” (or the
“OK button) and then the “OK” button, the error buffer is
reset.
•Alignments. This will activate the “ALIGNMENTS” submenu.
•Dealer Options. Extra features for the dealers.
•Options. Extra features for Service. For more info
regarding option codes, see chapter 8 “Alignments”.
Note that if you change the option code numbers, you have
to confirm your changes with the “OK” button before you
store the options. Otherwise you will loose your changes.
•Initialize NVM. The moment the processor recognizes a
corrupted NVM, the “initialize NVM” line will be highlighted.
Now, you can do two things (dependent of the service
instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialize the NVM.
Note: When you have a corrupted NVM, or you have replaced
the NVM, there is a high possibility that you will not have picture
anymore because your display code is not correct. So, before
you can initialize your NVM via the SAM, you need to have a
picture and therefore you need the correct display option. Refer
to chapter 8 for details. To adapt this option, you can use
ComPair (the correct HEX values for the options can be found
in chapter 8 “Alignments”) or a method via a standard RC
(described below).
Changing the display option via a standard RC: Key in the
code “062598” directly followed by the “MENU” button and
“XXX”, where XXX is the 3 digit decimal display code (see table
“Option code overview” in chapter 8 “Alignments”, or sticker on
the side/bottom of the cabinet). Make sure to key in all three
digits, also the leading zero’s. If the above action is successfu
the front LED will go out as an indication that the RC sequence
was correct. After the display option is changed in the NVM, the
TV will go to the Stand-by mode. If the NVM was corrupted or
empty before this action, it will be initialized first (loaded with
default values). This initializing can take up to 20 seconds.
Display Option
Code
39mm
040
PHILIPS
MODEL:
32PF9968/10
27mm
PROD.SERIAL NO:
AG 1A0620 000001
(CTN Sticker)
E_06532_038.eps
290107
Figure 5-2 Location of Display Option Code sticker
Restore the correct Lava/Lounge mode (only for Aurea):
These settings are done automatically when the NVM is
initialized (and loaded with default values).
•Store. All options and alignments are stored when
pressing “cursor right” (or the “OK” button) and then the
“OK”-button.
•SW Maintenance.
– SW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
– HW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
•Test settings. For development purposes only.
•Upload to USB. To upload several settings from the TV to
a USB stick, which is connected to the Side I/O. The items
are “Channel list”, “Personal settings”, “Option codes”,
“Display-related alignments” and “History list”. First you
have to create a directory “repair” in the root of the USB
stick.To upload the settings you have to select each item
separately, press “cursor right” (or the “OK button), confirm
with “OK” and wait until “Done” appears. In case the
download to the USB stick was not successful “Failure” will
appear. In this case, check if the USB stick is connected
properly and if the directory “repair” is present in the root of
the USB stick. Now the settings are stored onto your USB
stick and can be used to download onto another TV or
other SSB. Uploading is of course only possible if the
software is running and if you have a picture. This method
is created to be able to save the customer’s TV settings
and to store them into another SSB.
•Download from USB. To download several settings from
the USB stick to the TV. Same way of working as with
uploading. To make sure that the download of the channel
list from USB to the TV is executed properly, it is necessary
to restart the TV and tune to a valid preset if necessary.
Note: The “History list item” can not be downloaded from
USB to the TV. This is a “read-only” item. In case of specific
problems, the development department can ask for this
info.
How to Navigate
•In SAM, you can select the menu items with the “CURSOR
UP/DOWN” key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, move the “CURSOR UP/DOWN” key to display the
next/previous menu items.
•With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
l,
•With the “OK” key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
•Press the “MENU” button on the RC-transmitter.
Service Modes, Error Codes, and Fault Finding
EN 27Q528.1A LA5.
•Switch the set to STAND-BY via the RC-transmitter.
5.2.3Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
When in this chassis CSM is activated, a colour bar test pattern
will be visible for 5 seconds. This test pattern is generated by
the Pacific3. So if you see this test pattern you can determine
that the back end video chain (Pacific3, LVDS, and display) of
the SSB is working. In case of a set with DFI panel, an extra
test picture is generated. So you will see the Pacific3 test
picture for 3 seconds and then the DFI EPLD test picture for
another 3 seconds. With this extra test picture you can
determine if the DFI board is working properly.
Also new in this chassis: when you activate CSM and there is
a USB stick connected to the TV, the software will dump the
complete CSM content to the USB stick. The file (Csm.txt) will
be saved in the root of your USB stick. This info can be handy
if you do not have picture.
Another new item in this chassis is when CSM is activated, the
complete error-buffer content will be shown via the blinking
LED procedure.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to Navigate
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, you can navigate through the menus.
Contents of CSM
•Set Type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set. Note that if an NVM is replaced or is initialized after
corruption, this set type has to be re-written to NVM.
ComPair will foresee in a possibility to do this.
•Production Code. Displays the production code (the serial
number) of the TV. Note that if an NVM is replaced or is
initialized after corruption, this production code has to be
re-written to NVM. ComPair will foresee a in possibility to
do this.
•Code 1. Gives the last five errors of the error buffer. As
soon as the built-in diagnose software has detected an
error, the buffer is adapted. The last occurred error is
displayed on the leftmost position. Each error code is
displayed as a 2-digit number. When less than 10 errors
occur, the rest of the buffer is empty (00). See also
paragraph “Error Codes” for a description.
•Code 2. Gives the first five errors of the error buffer. See
also paragraph “Error Codes” for a description.
•Options 1. Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
•Options 2. Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
•12NC SSB. Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. ComPair will foresee in a possibility to do this. This
identification number consists of 14 characters and is built
up as follows:
- Seven last characters of the 12NC of the SSB itself.
- the serial number of the SSB, which consists of seven
digits. Both can be fou
SSB itself. The format of the identification number is then
as follows: <last seven characters of 12NC of SSB><serial
number of SSB> (total fourteen characters).
•Installed date. Indicates the date of the first installation of
the TV. This date is acquired via time extraction.
•Digital Natural Motion. Gives the status of the Digital
Natural Motion setting as set by the customer. Remark: a
customer can choose between “OFF”, “MINIMUM” and
“MAXIMUM”, but in CSM this item will only show “OFF” or
“ON” (“ON” in case the customer has chosen “MINIMUM”
or “MAXIMUM”)
•Pixel Plus. Gives the last status of the Perfect Pixel HD
setting, as set by the customer. Possible values are “ON”
and “OFF”. See DFU on how to change this item.
•DNR. Gives the last status of the Noise reduction setting,
as set by the customer. Possible values are “OFF”,
“MINIMUM”, “MEDIUM” and “MAXIMUM”. See DFU on
how to change this item.
•Noise Figure. Gives an indication of the signal quality for
the selected transmitter. Possible values are “BAD”,
“AVERAGE”, “GOOD” and “DIGITAL”. In case of a digital
channel, this item will never indicate: “BAD”, “GOOD” or
“AVERAGE” but only displays “DIGITAL”.
•12NC Display. Shows the 12NC of the display.
•Headphone Volume. Gives the last status of the
headphone volume, as set by the customer. The value can
vary from 0 (volume is minimum) to 100 (volume is
maximum). See DFU on how to change this item.
•Surround Mode. Indicates the by the customer selected
sound mode (or automatically chosen mode). Possible
values are “STEREO” and “VIRTUAL DOLBY
SURROUND”. It can also have been selected
automatically by signalling bits (internal software). See
DFU on how to change this item.
•AVL. Indicates the last status of AVL (Automatic Volume
Level) as set by the customer: See DFU on how to change
this item.
•Delta Volume. Indicates the last status of the delta volume
for the selected preset as set by the customer: from “-12”
to “+12”. See DFU on how to change this item.
•Volume. Indicates the last status of the volume for the
selected preset as set by the customer: from “0” to “100”.
See DFU on how to change this item.
•Balance. Indicates the last status of the balance for the
selected preset as set by the customer: from “-10” to “+10”.
See DFU on how to change this item.
•Preset Lock. Indicates if the selected preset has a child
lock: “LOCKED” or “UNLOCKED”. See DFU on how to
change this item.
•Lock after. Indicates at what time the channel lock is set:
“OFF” or e.g. “18:45” (lock time). See DFU on how to
change this item.
•Parental rating lock. Indicates the “Parental rating” as set
by the customer. See DFU on how to change this item.
•Parental rating status. Indicates the “Parental rating” as
transmitted by the broadcaster (if applicable). If the
parental rating status is indicating a higher age then the
parental rating lock as set by the customer, you will need to
enter the child lock code.
•TV ratings lock. Only applicable for US.
•Movie ratings lock. Only applicable for US.
•
On timer. Indicat
and when it is set to “ON”, also start time, start day and
program number is displayed. See DFU on how to change
this item.
•Location. Gives the last status of the location setting as
set via the installation menu. Possible values are “SHOP”
and “HOME”. If the location is set to “SHOP”, several
settings are fixed. So for a customer location must be set
to “HOME”. Can be changed via the installation menu (see
also DFU).
nd on a sticker on the PWB of the
es if the “On timer” is set “ON” or “OFF”
EN 28Q528.1A LA5.
•HDMI key validity. Indicates if the HDMI keys (or HDCP
keys) are valid or not. In case these keys are not valid and
the customer wants to make use of the HDMI functionality,
the SSB has to be replaced.
•Tuner frequency. Indicates the frequency the transmitter
is tuned to.
•TV System. Gives information about the video system of
the selected transmitter. In case a DVBT signal is received
this item will also show ATSC.
– BG: PAL BG signal received
– DK: PAL DK signal received
– L/La: SECAM L/La signal received
– I: PAL I signal received
– M: NTSC M signal received
– ATSC: ATSC signal received
– DVB: DVBT signal received
•12NC one zip SW. Displays the 12NC number of the onezip file as it is used for programming software in production.
In this one-zip file all below software versions can be found.
•Initial main SW. Displays the main software version which
was initially loaded by the factory.
•Current main SW. Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the Internet.
Example: Q581E_1.2.3.4.
•Flash utilities SW. Displays the software version of the
software which contains all necessary components of the
download application. To program this software, EJTAG
tooling is needed. Example: Q581E_1.2.3.4.
•Standby SW. Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via ComPair or via USB (see chapter Software upgrade).
Example: STDBY_3.0.1.2.
•MOP SW. Only applicable for US. At the time of release of
this manual, there was still a problem with this item, and
some rubbish was displayed. Ignore this.
•Pacific 3 Flash SW. Displays the Pacific 3 software
version.
•NVM version. Displays the NVM version as programmed
by factory.
•Display parameters. for development purposes only.
•Private PQ parameters. for development purposes only.
•Public PQ parameters. for development purposes only.
•Ambilight parameters. for development purposes only.
•Acoustics parameters. for development purposes only.
•DFI software (if applicable). Displays the DFI EPLD
software.
There are two possible situations: one for protections detected
by the stand-by software and one for protections detected by
the main software.
When the TV is in a protection state due to an error detected by
stand-by software (and thus blinking an error) and SDM is
activated via short-circuiting the pins on the SSB, the TV starts
up until it reaches the situation just before protection. So, this
is a kind of automatic stepwise start-up. In combination with the
start-up diagrams below, you can see which supplies are
present at a certain moment. Important to know is, that if e.g.
the 3V3 detection fails (and thus error 8 is blinking) and the TV
is restarted via SDM, the Stand-by Processor will enable the
3V3, but will not go to protection now. The TV will stay in this
situation until it is reset (Mains/AC Power supply interrupted).
Caution: in case the start up in this mode with a faulty FET
7U01 is done, you can destroy all IC’s supplied by the +3V3,
Mains
off
Off
Mains
on
due to overvoltage. It is recommended to measure first the FET
7U01 on short-circuit before activating SDM via the service
pads.
When the TV is in protection state due to an error detected by
main software (MIPS protection) and SDM is activated via
short-cutting the service pads on the SSB, the TV starts up and
ignores the error.
In this chassis, only error “63” (power-ok) is a MIPS protection
and already displays the failure via blinking LED.
The abbreviations “SP” and “MP” in the figures stand for:
•SP: protection or error detected by the Stand-by Processor.
•MP: protection or error detected by the MIPS Main Processor.
- WakeUp requested
- Acquisition needed
- No data Acquisition
required
- tact SW pushed
- last status is hibernate
after mains ON
Tact switch
pushed
- Tact switch Pushed
- last status is hi bernate
after mains ON
St by
Hibernate
On
In US region, hibernate state and tact switch are not available.
Here the local keyboard tact switch acts as standby button.
Figure 5-3 Transition diagram
Semi
St by
GoToProtection
WakeUp
requested
- St by requested
- tact SW pushed
WakeUp
requested
(SDM)
Protection
Active
GoToProtection
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EN 30Q528.1A LA5.
Service Modes, Error Codes, and Fault Finding
Off/Stby to Semi
action holder: MIPS
action holder: St-by
autonomous action
The availability of the supplies is checked through detect
signals going to the st-by µP. These signals are available
for +12V and +5V (combined as AND function, called
detect-5V-12V) and for +1V2 and +3V3 (combined as
AND function, called detect-1V2-2V5-3V). A low to high
transition of the signals should occur within a certain time
after toggling the standby line. If an observer is detected
before the time-out elapses, of course, the process
should continue in order to minimize start up time.
Off
Mains is applied
Standby Supply starts running.
All standby supply v o ltages become available.
st-by µP resets
All I/O lines have a High default state:
- Switch PNX85xx in reset (active LOW).
- NVM power line is high, no NVM communic ation possible.
Initialise I/O pins of the st-by µP, start keyboard sc anning, RC
because of the stby µP reset in an FHP set) which will start the
Switch ON Platform and display supply by switching LOW the
- Keep the Audio-reset high.
detection. Wake up reasons are off.
PDPGO l ine is high (either HW wise in a non FHP set or
FHP PDP.
POD-MODE and the ON-MODE I/O lines.
+5V, and +12V are switc hed on
Wait 50ms and then start polling the detect-
5V-12V every 40ms.
detect-5V-12V received within
2900 ms after POD-mode I/O
line toggle?
Stand by or
Protection
If the protection state was left by short circuiting the
SDM pins, detecti on of a protection condition during
startup will stal l the startup. Protection conditions in a
playing set will be ignored . The protection mode will
No
not be entered.
- Switch A udio-Reset high.
It is low in the standby mode if the standby
mode lasted longer than 10s.
Display supply is switched on
through the ON-mode I/O line
“5V 12V supply” error
Yes
activat e +5 V/+1 2V supp ly
detection algorithm. See CHS protecti ons.
Enable the +1V2 supply (ENABLE-1V2)
Wait 100ms
Enable the supply for
+1.8V and +3.3V (ENABLE-3V3)
Start polling the detect-1V2-2V5-3V3
every 40ms
Detection
received within
250 ms after enable-3V3
toggle?
Yes
Activate supply detection algorithms for DC-
DC outputs
Wait 20ms
SUPPLY-FAULT I/O line
is High?
SP
50ms is used in the Jaguar platform.
100ms is recommended by the
PNX85xx spec.
No separate enable is present
for the +1V8 supply in the
TV520.
Only one detect line is present
in the TV520: it detects +1V2
and +3V3
No
1V2 2V5 3V3 DCDC error
SP
No
Supply fault error
The supply fault line is an OR
functi on of DCDC, DCDC5050
and POD/CI supply switch.
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Figure 5-4 “Off” to “Semi Stand-by” flowchart (part 1)
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