Philips Q522.1HE Schematic

Colour Television Chassis
18440_000_090205.eps
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Contents Page Contents Page

1. Revision List 2
2. Technical Specifications, Directions for Use, and Connections 2
3. Precautions, Notes, and Abbreviation List 6
4. Mechanical Instructions 10
5. Service Modes, Error Codes, and Fault Finding 25
6. Alignments 46
7. Circuit Descriptions 52
8. IC Data Sheets 54
9. Block Diagrams Wiring Diagram 26" with Smartcard (ME8) 67 Wiring Diagram 32" with Smartcard (ME8) 68 Wiring Diagram 37" with Smartcard (ME8) 69 Wiring Diagram 42" with Smartcard (ME8) 70 Block Diagram Video 71 Block Diagram Audio 72 Block Diagram Control & Clock Signals 73 I2C IC Overview 74 Supply Lines Overview 75
10. Circuit Diagrams and PWB Lats Drawing PWB SSB: DC / DC 3V3 1V2 SSB: Main Tuner (B03) 79 121-122 SSB: PNX8541: Stand-by Controller (B04) 88 121-122 SSB: Dual LVDS (B05) 104 121-122 SSB: Pacific 3: LVDS (B06) 105 121-122 SSB: Analog I/O: Scart 1 & 2 (B07) 108 121-122 SSB: Digital I/O: USB Connector + Control(B08) 112 121-122 SSB: Digital I/O: PCMCIA Interf. & Buffer (B10) 115 121-122 SSB: Class-D (B10) 117 121-122 SSB: SRP List Explanation 118 SSB: SRP List Part 1 119 SSB: SRP List Part 2 120 DC / DC Converter Panel (DC) 123 123 iBoard (Part 2) (HC02) 125 127
©
Copyright 2009 Koninklijke Philips Electronics N.V. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise without the prior permission of Philips.
(B02) 76 121-122
iBoard: SRP List Part 1 126 Keyboard Control Panel (E) 128 128 IR & LED Panel (J) 129 130 System Interface Panel 131 132 Switch Panel (SP01) 133 134
Published by MB/CC 0972 BU TV Consumer Care Printed in the Netherlands Subject to modification EN 3122 785 18681
2009-Dec-04
EN 2 Q522.1HE LA1.
Revision List

1. Revision List

Manual xxxx xxx xxxx.0
First release.
Manual xxxx xxx xxxx.1
Layout improvements.
Chapter 5: Added information on VSecure self-test procedure.
Chapter 10: Added schematics and layouts for the IR/LED panel and the Keyboard.

2. Technical Specifications, Directions for Use, and Connections

Index of this chapter:

2.1 Technical Specifications

2.2 Directions for Use

2.4 Chassis Overview
Notes:
Figures can deviate due to the different set executions.
Specifications are indicative (subject to change).
2.1 Technical Specifications
For on-line product support please use the links in Table 2-1. Here is product information available, as well as getting started, user manuals, frequently asked questions and software & drivers.

Table 2-1 Described Model numbers

CTN Styling Published in:
26HFL5870D/10
32HFL5870D/10
37HFL5880D/10
42HFL5880D/10
P&S 3122 785 18680
P&S 3122 785 18680
P&S 3122 785 18680
P&S 3122 785 18680
2.2 Directions for Use
Directions for use can be downloaded from the following websites:
http://www.philips.com/support http://www.p4c.philips.com
2009-Dec-04
Technical Specifications, Directions for Use, and Connections
AUDIO OUT
SERV. U
SPDIF
OUT
L
R
AUDIO IN
HDMI 1
AUDIO IN:
LEFT / RIGHT HDMI 1 / DVI HDMI 2 / DVI HDMI 3 / DVI
EXT 2
(RGB/CVBS)
EXT 3
EXT 1
(RGB/CVBS)
HDMI 2
L
Pr
Pb
Y
R
TV ANTENNA
75X
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090820
REAR CONNECTIONS
SIDE CONN.
SMART CARD
INTERFACE

2.3 Connections

EN 3Q522.1HE LA 2.

Figure 2-1 Connection overview

Note: The following connector colour abbreviations are used
(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.
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Technical Specifications, Directions for Use, and Connections

2.3.1 Side Connections

Smart Card Interface: Data Video - In/Out
17
1
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16
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Figure 2-2 Smart-card Connector
1 - 3V3 (1) +3.3 V k 2 - Ground power Gnd H 3 - 12V (1) +12 V j 4 - Ground I
2
C Gnd H 5 - IR data Data j 6 - POR (2) Signal j 7 - TV Clock (3) Clock Signal k 8 - Data in (3) Data j 9 - Data out (3) Data k 10 - 5V (1) +5 V j 11 - H-sync Signal k 12 - V-sync Signal k 13 - Gnd CVBS in Gnd H 14 - SCL (4) DDC clock jk 15 - SDA (4) DDC data jk 16 - Reserved 17 - B_Pb in (5) Blue in Signal j 18 - G_Y in (5) Green in Signal j 19 - R_Pr in (5) Red in Signal j 20 - FBL in (5) Signal j 21 - Gnd CVBS out Gnd H 22 - CVBS out (6) 1 V
/ 75 W j
PP
23 - Reserved 24 - Reserved 25 - Reserved 26 - Gnd Audio in Gnd H 27 - Audio R 0.5 V 28 - Audio L 0.5 V 29 - Audio R 0.5 V 30 - Audio L/Mono in 0.5 V 31 - Video CVBS/Yin 1 V 32 - C in 0.7 V
/ 1 kW k
RMS
/ 1 kW k
RMS
/ 10 kW j
RMS
/ 10 kW j
RMS
/ 75 W j
PP
/ 75 W j
PP
1. Pin 1, 3, 10: maximum current limits 1.5A for 3.3V, 1.0A for
5V, and 0.6A for 12V. Total power may not exceed 10W.
2. Pin 6: Bidirectional POR. TV will reset the system card
(active low) when mains is switched “off” to “on”. DCM can reset iTV controller by pulling POR low for 150 ms.
3. Pin 7, 8, 9: SPI bus global (either I2C bus or SPI at any one
time, not simultaneously).
4. Pin 14, 15: I2C bus (either I2C bus or SPI at any one time,
not simultaneously).
5. Pin 17, 18, 19, 20: RGB+FBL applicable only for full field
insertion and not for OSD. For CVI input, only applicable for 1fH.
6. Pin 22: CVBS_terr_out when switching from analog RF to
SCART. Composite video out when switch from DVB-T to SCART.
Head phone (Output)
Bk - Head phone 32 - 600 ohm / 10 mW ot
USB2.0
Figure 2-3 USB (type A)
1-+5V k 2 - Data (-) jk 3 - Data (+) jk 4 - Ground Gnd H
HDMI: Digital Video, Digital Audio - In
Figure 2-4 HDMI (type A) connector
1 - D2+ Data channel j 2 - Shield Gnd H 3 - D2- Data channel j 4 - D1+ Data channel j 5 - Shield Gnd H 6 - D1- Data channel j 7 - D0+ Data channel j 8 - Shield Gnd H 9 - D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink CEC jk 14 - n.c. 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H
Common Interface
68p - See diagram B09A jk

2.3.2 Rear Connections

Mini Jack: Bathroom speaker (Output)
Bk - Bathroom speaker 8 W / 1 W o
RJ48 DATA2 (Xpress Box/Set Top Box- In/Out)
1 - +12V +12V/1W k 2 - Gnd Gnd H 3 - Reserved 4 - Reserved 5 - TXD232 Signal 6 - RXD232 Signal 7 - IR-OUT/SDA Signal k 8 - POR Signal k 9 - CVBS_out Signal k 10 - Gnd CVBS_out Gnd H
Cinch: Video CVBS - In, Audio - In
Rd - Audio R 0.5 V Wh - Audio L 0.5 V Ye - Video CVBS 1 V
S-Video (Hosiden): Video Y/C - In
1 - Ground Y Gnd H 2 - Ground C Gnd H 3 - Video Y 1 V 4 - Video C 0.3 V
2009-Dec-04
/ 10 kohm jq
RMS
/ 10 kohm jq
RMS
/ 75 ohm jq
PP
/ 75 ohm j
PP
/ 75 ohm j
PP
RJ12 DATA1 (SmartCard XPress Box)
Configure via communication menu
Pins SP-SPI SP-Serial XP SP-I2C HM-Link
1 SP Clock, 5V,
active low
2 SP Data In, 5V,
active high
3 Reserved Reserved Reserved Reserved
4 SP Data Out, 5V,
active low
Tx_ 5V, active low
Rx_5V, active low
Not use Not use Status
SCL, 5V, active low
Use pin 7 RJ45 for SDA, 5V active low
LED Ctrl
IR in to TV, 5V, active low
Technical Specifications, Directions for Use, and Connections
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EN 5Q522.1HE LA 2.
Configure via communication menu
Pins SP-SPI SP-Serial XP SP-I2C HM-Link
5 Gnd Gnd Gnd Gnd
6 IR Out,
open collector
IR Out, open collector
IR Out, open collector
IR from RC, 5V, active low
VGA: Video RGB - In
Figure 2-5 VGA Connector
1 - Video Red 0.7 V 2 - Video Green 0.7 V 3 - Video Blue 0.7 V
/ 75 W j
PP
/ 75 W j
PP
/ 75 W j
PP
4 - Sense Gnd H 5 - Ground Gnd H 6 - Ground Red Gnd H 7 - Ground Green Gnd H 8 - Ground Blue Gnd H 9-+5V
+5 V (EDID NVM) j
DC
10 - Ground Sync Gnd H 11 - Sense Gnd H 12 - Bi-directional data EDID I2C data jk 13 - H-sync 0 - 5 V j 14 - V-sync 0 - 5 V j 15 - Data clock EDID I2C clock jk
Service Connector (UART)
1 - Ground Gnd H 2 - UART_TX Transmit k 3 - UART_RX Receive j
Cinch: S/PDIF - Out
Bk - Coaxial 0.4 - 0.6V
/ 75 ohm kq
PP
Cinch: Audio - Out
Rd - Audio - R 0.5 V Wh - Audio - L 0.5 V
/ 10 kohm kq
RMS
/ 10 kohm kq
RMS
EXT3: Cinch: Video YPbPr - In, Audio - In
Gn - Video Y 1 V Bu - Video Pb 0.7 V Rd - Video Pr 0.7 V Rd - Audio - R 0.5 V Wh - Audio - L 0.5 V
/ 75 ohm jq
PP
/ 75 ohm jq
PP
/ 75 ohm jq
PP
/ 10 kohm jq
RMS
/ 10 kohm jq
RMS
EXT1: Video RGB - In (*), CVBS - In/Out, Audio - In/Out
3 - Audio L 0.5 V 4 - Ground Audio Gnd H
/ 1 kohm k
RMS
5 - Ground Blue Gnd H 6 - Audio L 0.5 V 7 - Video Blue (*) 0.7 V
/ 10 kohm j
RMS
/ 75 ohm j
PP
8 - Function Select 0 - 2 V: INT
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
9 - Ground Green Gnd H 10 - n.c. 11 - Video Green (*) 0.7 V
/ 75 ohm j
PP
12 - n.c. 13 - Ground Red Gnd H 14 - Ground P50 Gnd H 15 - Video Red (*) 0.7 V 16 - Status/FBL 0 - 0.4 V: INT
/ 75 ohm j
PP
1 - 3 V: EXT / 75 ohm j 17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - Video CVBS 1 V 20 - Video CVBS 1 V 21 - Shield Gnd H
/ 75 ohm k
PP
/ 75 ohm j
PP
(*) Only when Cardslot is disabled in “Communication” menu.
EXT2: Video YPbPr - In, CVBS - In/Out, Audio - In/Out
1 - Audio R 0.5 V 2 - Audio R 0.5 V 3 - Audio L 0.5 V 4 - Ground Audio Gnd H
/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 1 kohm k
RMS
5 - Ground Pb Gnd H 6 - Audio L 0.5 V 7 - Video Pb 0.7 V 8 - Function Select 0 - 2 V: INT
/ 10 kohm j
RMS
/ 75 ohm j
PP
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
9 - Ground Y Gnd H 10 - n.c. 11 - Video Y 0.7 V 12 - n.c.
/ 75 ohm j
PP
13 - Ground Pr Gnd H 14 - Ground P50 Gnd H 15 - Video Pr 0.7 V 16 - Status/FBL 0 - 0.4 V: INT
/ 75 ohm j
PP
1 - 3 V: EXT / 75 ohm j 17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - Video CVBS 1 V 20 - Video CVBS 1 V 21 - Shield Gnd H
/ 75 ohm k
PP
/ 75 ohm j
PP
Aerial - In
- - IEC-type (EU) Coax, 75 ohm D
Figure 2-6 SCART connector
1 - Audio R 0.5 V 2 - Audio R 0.5 V
/ 1 kohm k
RMS
/ 10 kohm j
RMS

2.4 Chassis Overview

Refer to chapter Block Diagrams for PWB/CBA locations.
HDMI 1 & 2 Digital Video, Digital Audio - In
See HDMI: Digital Video, Digital Audio - In
Mini Jack: HDMI/DVI Audio - In
Rd - Audio - R 0.5 V Wh - Audio - L 0.5 V
/ 10 kohm jq
RMS
/ 10 kohm jq
RMS
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EN 6 Q522.1HE LA3.
Precautions, Notes, and Abbreviation List

3. Precautions, Notes, and Abbreviation List

Index of this chapter:

3.1 Safety Instructions

3.2 Warnings

3.3 Notes

3.4 Abbreviation List
3.1 Safety Instructions
Safety regulations require the following during a repair:
Connect the set to the Mains/AC Power via an isolation transformer (> 800 VA).
Replace safety components, indicated by the symbol h, only by components identical to the original ones. Any other component substitution (other than original type) may increase risk of fire or electrical shock hazard. Of de set ontploft!
Safety regulations require that after a repair, the set must be returned in its original condition. Pay in particular attention to the following points:
Route the wire trees correctly and fix them with the mounted cable clamps.
Check the insulation of the Mains/AC Power lead for external damage.
Check the strain relief of the Mains/AC Power cord for proper function.
Check the electrical DC resistance between the Mains/AC Power plug and the secondary side (only for sets that have a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the tuner or the aerial connection on the set. The reading should be between 4.5 MΩ and 12 MΩ.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
Check the cabinet for defects, to prevent touching of any inner parts by the customer.
picture carrier at 475.25 MHz for PAL, or 61.25 MHz for NTSC (channel 3).
Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the voltages in the power supply section both in normal operation (G) and in stand-by (F). These values are indicated by means of the appropriate symbols.

3.3.2 Schematic Notes

All resistor values are in ohms, and the value multiplier is often used to indicate the decimal point location (e.g. 2K2 indicates 2.2 kΩ).
Resistor values with no multiplier may be indicated with either an “E” or an “R” (e.g. 220E or 220R indicates 220 Ω).
All capacitor values are given in micro-farads (μ=× 10 nano-farads (n =× 10
Capacitor values may also use the value multiplier as the decimal point indication (e.g. 2p2 indicates 2.2 pF).
An “asterisk” (*) indicates component usage varies. Refer to the diversity tables for the correct values.
The correct component values are listed on the Philips Spare Parts Web Portal.

3.3.3 Spare Parts

For the latest spare part overview, consult your Philips Spare Part web portal.

3.3.4 BGA (Ball Grid Array) ICs

Introduction
For more information on how to handle BGA devices, visit this URL: http://www.atyourservice-magazine.com “Magazine”, then go to “Repair downloads”. Here you will find Information on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile. Where applicable and available, this profile is added to the IC Data Sheet information section in this manual.
-9
), or pico-farads (p =× 10
. Select
-12
-6
),
).
3.2 Warnings
All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling during repair can reduce life drastically. Make sure that, during repair, you are connected with the same potential as the mass of the set by a wristband with resistance. Keep components and tools also at this same potential.
Be careful during measurements in the high voltage section.
Never replace modules or other components while the unit is switched “on”.
When you align the set, use plastic rather than metal tools. This will prevent any short circuits and the danger of a circuit becoming unstable.
3.3 Notes

3.3.1 General

Measure the voltages and waveforms with regard to the chassis (= tuner) ground (H), or hot ground (I), depending on the tested area of circuitry. The voltages and waveforms shown in the diagrams are indicative. Measure them in the Service Default Mode with a colour bar signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and

3.3.5 Lead-free Soldering

Due to lead-free technology some rules have to be respected by the workshop during a repair:
Use only lead-free soldering tin. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.
Use only adequate solder tools applicable for lead-free soldering tin. The solder tool must be able: – To reach a solder-tip temperature of at least 400°C. – To stabilize the adjusted temperature at the solder-tip. – To exchange solder-tips for different applications.
Adjust your solder tool so that a temperature of around 360°C - 380°C is reached and stabilized at the solder joint. Heating time of the solder-joint should not exceed ~ 4 sec. Avoid temperatures above 400°C, otherwise wear-out of tips will increase drastically and flux-fluid will be destroyed. To avoid wear-out of tips, switch “off” unused equipment or reduce heat.
Mix of lead-free soldering tin/parts with leaded soldering tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully clear the solder-joint from old tin and re-solder with new tin.
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Precautions, Notes, and Abbreviation List
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PROD.NO:
~
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MADE IN BELGIUM
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128W
AG 1A0617 000001
VHF+S+H+UHF
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EN 7Q522.1HE LA 3.

3.3.6 Alternative BOM identification

It should be noted that on the European Service website, “Alternative BOM” is referred to as “Design variant”.
The third digit in the serial number (example: AG2B0335000001) indicates the number of the alternative B.O.M. (Bill Of Materials) that has been used for producing the specific TV set. In general, it is possible that the same TV model on the market is produced with e.g. two different types of displays, coming from two different suppliers. This will then result in sets which have the same CTN (Commercial Type Number; e.g. 28PW9515/12) but which have a different B.O.M. number. By looking at the third digit of the serial number, one can identify which B.O.M. is used for the TV set he is working with. If the third digit of the serial number contains the number “1” (example: AG1B033500001), then the TV set has been manufactured according to B.O.M. number 1. If the third digit is a “2” (example: AG2B0335000001), then the set has been produced according to B.O.M. no. 2. This is important for ordering the correct spare parts! For the third digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9 plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to the production centre (e.g. AG is Bruges), digit 3 refers to the B.O.M. code, digit 4 refers to the Service version change code, digits 5 and 6 refer to the production year, and digits 7 and 8 refer to production week (in example below it is 2006 week 17). The 6 last digits contain the serial number.
Figure 3-1 Serial number (example)

3.3.7 Board Level Repair (BLR) or Component Level Repair (CLR)

If a board is defective, consult your repair procedure to decide if the board has to be exchanged or if it should be repaired on component level. If your repair procedure says the board should be exchanged completely, do not solder on the defective board. Otherwise, it cannot be returned to the O.E.M. supplier for back charging!

3.3.8 Practical Service Precautions

It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible dangerous impact, others of quite high potential are of limited current and are sometimes held in less regard.
Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected reactions that are best avoided. Before reaching into a powered TV set, it is best to test the high voltage insulation. It is easy to do, and is a good service precaution.

3.4 Abbreviation List

0/6/12 SCART switch control signal on A/V
board. 0 = loop through (AUX to TV), 6 = play 16 : 9 format, 12 = play 4 : 3 format
AARA Automatic Aspect Ratio Adaptation:
algorithm that adapts aspect ratio to remove horizontal black bars; keeps the original aspect ratio
ACI Automatic Channel Installation:
algorithm that installs TV channels directly from a cable network by
means of a predefined TXT page ADC Analogue to Digital Converter AFC Automatic Frequency Control: control
signal used to tune to the correct
frequency AGC Automatic Gain Control: algorithm that
controls the video input of the feature
box AM Amplitude Modulation AP Asia Pacific AR Aspect Ratio: 4 by 3 or 16 by 9 ASF Auto Screen Fit: algorithm that adapts
aspect ratio to remove horizontal black
bars without discarding video
information ATSC Advanced Television Systems
Committee, the digital TV standard in
the USA ATV See Auto TV Auto TV A hardware and software control
system that measures picture content,
and adapts image parameters in a
dynamic way AV External Audio Video AVC Audio Video Controller AVIP Audio Video Input Processor B/G Monochrome TV system. Sound
carrier distance is 5.5 MHz BDS Business Display Solutions (iTV) BLR Board-Level Repair BTSC Broadcast Television Standard
Committee. Multiplex FM stereo sound
system, originating from the USA and
used e.g. in LATAM and AP-NTSC
countries B-TXT Blue TeleteXT C Centre channel (audio) CEC Consumer Electronics Control bus:
remote control bus on HDMI
connections CL Constant Level: audio output to
connect with an external amplifier CLR Component Level Repair ComPair Computer aided rePair CP Connected Planet / Copy Protection CSM Customer Service Mode CTI Color Transient Improvement:
manipulates steepness of chroma
transients CVBS Composite Video Blanking and
Synchronization DAC Digital to Analogue Converter DBE Dynamic Bass Enhancement: extra
low frequency amplification DCM Data Communication Module. Also
referred to as System Card or
Smartcard (for iTV). DDC See “E-DDC” D/K Monochrome TV system. Sound
carrier distance is 6.5 MHz DFI Dynamic Frame Insertion
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Precautions, Notes, and Abbreviation List
DFU Directions For Use: owner's manual DMR Digital Media Reader: card reader DMSD Digital Multi Standard Decoding DNM Digital Natural Motion DNR Digital Noise Reduction: noise
reduction feature of the set DRAM Dynamic RAM DRM Digital Rights Management DSP Digital Signal Processing DST Dealer Service Tool: special remote
control designed for service
technicians DTCP Digital Transmission Content
Protection; A protocol for protecting
digital audio/video content that is
traversing a high speed serial bus,
such as IEEE-1394 DVB-C Digital Video Broadcast - Cable DVB-T Digital Video Broadcast - Terrestrial DVD Digital Versatile Disc DVI(-d) Digital Visual Interface (d= digital only) E-DDC Enhanced Display Data Channel
(VESA standard for communication
channel and display). Using E-DDC,
the video source can read the EDID
information form the display. EDID Extended Display Identification Data
(VESA standard) EEPROM Electrically Erasable and
Programmable Read Only Memory EMI Electro Magnetic Interference EPG Electronic Program Guide EPLD Erasable Programmable Logic Device EU Europe EXT EXTernal (source), entering the set by
SCART or by cinches (jacks) FDS Full Dual Screen (same as FDW) FDW Full Dual Window (same as FDS) FLASH FLASH memory FM Field Memory or Frequency
Modulation FPGA Field-Programmable Gate Array FTV Flat TeleVision Gb/s Giga bits per second G-TXT Green TeleteXT H H_sync to the module HD High Definition HDD Hard Disk Drive HDCP High-bandwidth Digital Content
Protection: A “key” encoded into the
HDMI/DVI signal that prevents video
data piracy. If a source is HDCP coded
and connected via HDMI/DVI without
the proper HDCP decoding, the
picture is put into a “snow vision” mode
or changed to a low resolution. For
normal content distribution the source
and the display device must be
enabled for HDCP “software key”
decoding. HDMI High Definition Multimedia Interface HP HeadPhone I Monochrome TV system. Sound
2
I
C Inter IC bus
2
I
D Inter IC Data bus
2
I
S Inter IC Sound bus
carrier distance is 6.0 MHz
IF Intermediate Frequency IR Infra Red IRQ Interrupt Request ITU-656 The ITU Radio communication Sector
(ITU-R) is a standards body
subcommittee of the International
Telecommunication Union relating to
radio communication. ITU-656 (a.k.a.
SDI), is a digitized video format used for broadcast grade video. Uncompressed digital component or digital composite signals can be used. The SDI signal is self-synchronizing, uses 8 bit or 10 bit data words, and has a maximum data rate of 270 Mbit/s, with a minimum bandwidth of 135 MHz.
ITV Institutional TeleVision; TV sets for
hotels, hospitals etc.
LS Last Status; The settings last chosen
by the customer and read and stored in RAM or in the NVM. They are called at start-up of the set to configure it according to the customer's
preferences LATAM Latin America LCD Liquid Crystal Display LED Light Emitting Diode L/L' Monochrome TV system. Sound
carrier distance is 6.5 MHz. L' is Band
I, L is all bands except for Band I LPL LG.Philips LCD (supplier) LS Loudspeaker LVDS Low Voltage Differential Signalling Mbps Mega bits per second M/N Monochrome TV system. Sound
carrier distance is 4.5 MHz MHEG Part of a set of international standards
related to the presentation of
multimedia information, standardised
by the Multimedia and Hypermedia
Experts Group. It is commonly used as
a language to describe interactive
television services MIPS Microprocessor without Interlocked
Pipeline-Stages; A RISC-based
microprocessor MOP Matrix Output Processor MOSFET Metal Oxide Silicon Field Effect
Transistor, switching device MPEG Motion Pictures Experts Group MPIF Multi Platform InterFace MUTE MUTE Line MTV Mainstream TV: TV-mode with
Consumer TV features enabled (iTV) NC Not Connected NICAM Near Instantaneous Compounded
Audio Multiplexing. This is a digital
sound system, mainly used in Europe. NTC Negative Temperature Coefficient,
non-linear resistor NTSC National Television Standard
Committee. Color system mainly used
in North America and Japan. Color
carrier NTSC M/N= 3.579545 MHz,
NTSC 4.43= 4.433619 MHz (this is a
VCR norm, it is not transmitted off-air) NVM Non-Volatile Memory: IC containing
TV related data such as alignments O/C Open Circuit OSD On Screen Display OAD Over the Air Download. Method of
software upgrade via RF transmission.
Upgrade software is broadcasted in
TS with TV channels. OTC On screen display Teletext and
Control; also called Artistic (SAA5800) P50 Project 50: communication protocol
between TV and peripherals PAL Phase Alternating Line. Color system
mainly used in West Europe (color
carrier= 4.433619 MHz) and South
America (color carrier PAL M=
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Precautions, Notes, and Abbreviation List
EN 9Q522.1HE LA 3.
3.575612 MHz and PAL N= 3.582056
MHz) PCB Printed Circuit Board (same as “PWB”) PCM Pulse Code Modulation PDP Plasma Display Panel PFC Power Factor Corrector (or Pre-
conditioner) PIP Picture In Picture PLL Phase Locked Loop. Used for e.g.
FST tuning systems. The customer
can give directly the desired frequency POD Point Of Deployment: a removable
CAM module, implementing the CA
system for a host (e.g. a TV-set) POR Power On Reset, signal to reset the uP PTC Positive Temperature Coefficient,
non-linear resistor PWB Printed Wiring Board (same as “PCB”) PWM Pulse Width Modulation QRC Quasi Resonant Converter QTNR Quality Temporal Noise Reduction QVCP Quality Video Composition Processor RAM Random Access Memory RGB Red, Green, and Blue. The primary
color signals for TV. By mixing levels
of R, G, and B, all colors (Y/C) are
reproduced. RC Remote Control RC5 / RC6 Signal protocol from the remote
control receiver RESET RESET signal ROM Read Only Memory RSDS Reduced Swing Differential Signalling
data interface R-TXT Red TeleteXT SAM Service Alignment Mode S/C Short Circuit SCART Syndicat des Constructeurs
d'Appareils Radiorécepteurs et
SCL Serial Clock I
Téléviseurs
SCL-F CLock Signal on Fast I SD Standard Definition SDA Serial Data I SDA-F DAta Signal on Fast I
2
C
2
C bus
2
C
2
C bus SDI Serial Digital Interface, see “ITU-656” SDRAM Synchronous DRAM SECAM SEequence Couleur Avec Mémoire.
Color system mainly used in France and East Europe. Color carriers=
4.406250 MHz and 4.250000 MHz SIF Sound Intermediate Frequency SMPS Switched Mode Power Supply SoC System on Chip SOG Sync On Green SOPS Self Oscillating Power Supply SPI Serial Peripheral Interface bus; a 4-
wire synchronous serial data link
standard S/PDIF Sony Philips Digital InterFace SRAM Static RAM SRP Service Reference Protocol SSB Small Signal Board SSC Spread Spectrum Clocking, used to
reduce the effects of EMI STB Set Top Box STBY STand-BY SVGA 800 × 600 (4:3) SVHS Super Video Home System SW Software SWAN Spatial temporal Weighted Averaging
Noise reduction SXGA 1 280 × 1024 TFT Thin Film Transistor THD Total Harmonic Distortion
TMDS Transmission Minimized Differential
Signalling TS Transport Stream TXT TeleteXT TXT-DW Dual Window with TeleteXT UI User Interface uP Microprocessor UXGA 1600 × 1200 (4:3) V V-sync to the module VESA Video Electronics Standards
Association VGA 640 × 480 (4:3) VL Variable Level out: processed audio
output toward external amplifier VSB Vestigial Side Band; modulation
method WYSIWYR What You See Is What You Record:
record selection that follows main
picture and sound WXGA 1280 × 768 (15:9) XTAL Quartz crystal XGA 1024 × 768 (4:3) Y Luminance signal Y/C Luminance (Y) and Chrominance (C)
signal YPbPr Component video. Luminance and
scaled color difference signals (B-Y
and R-Y) YUV Component video
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18680_100_090820.eps
090820
Type Tape
Saddle
(L)
Saddle
(M)
Saddle
(S)
Saddle
(Adhesive)
Qty 0 0 5 8 0
Mechanical Instructions

4. Mechanical Instructions

Index of this chapter:

4.1 Cable Dressing

4.1.1 Cable dressing 26HFL5870D/10

4.1.2 Cable dressing 32HFL5870D/10
4.1.3 Cable dressing 37HFL5880D/10
4.1.4 Cable dressing 42HFL5880D/10
4.2 Service Positions
4.3 Assy/Panel Removal
4.1 Cable Dressing
4.1.1 Cable dressing 26HFL5870D/10
4.4 Set Re-assembly
Notes:
Figures below can deviate slightly from the actual situation, due to the different set executions.
Figure 4-1 Overview 26HFL5870D/10
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Mechanical Instructions
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091201
Type Tape
Saddle
(L)
Saddle
(M)
Saddle
(S)
Saddle
(Adhesive)
Qty 3 0 0 4 0
Ac inlet wire
Lcd clock
IRled pnl
IRled and lcd clock cable
HV cable that comes with lcd
p
anel
18680_105_090820.eps
091201
EN 11Q522.1HE LA 4.
Figure 4-2 Panel HV cable taping of 26HFL5870D/10
Figure 4-3 Top left + LVDS 26HFL5870D/10
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EN 12 Q522.1HE LA4.
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Shorter HV cable plugs on the inside connector
Mechanical Instructions
Figure 4-4 Middle left 26HFL5870D/10
Keyboard cable hold by panel stop, done only for 26” due to space constraint
2009-Dec-04
Figure 4-5 Bottom left 26HFL5870D/10
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091130
Mechanical Instructions
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EN 13Q522.1HE LA 4.
Figure 4-6 Top right 26HFL5870D/10
2009-Dec-04
EN 14 Q522.1HE LA4.
Type Tape
Saddle
(L)
Saddle
(M)
Saddle
(S)
Saddle
(Adhesive)
Qty 4 3 4 4 2
HV cable is routed under the speaker box assy in the grovee of lcd panel using adhesive saddle
18680_110_090820.eps
090820

4.1.2 Cable dressing 32HFL5870D/10

Mechanical Instructions
Figure 4-7 Overview 32HFL5870D/10
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Mechanical Instructions
18680_112_090820.eps
091201
1
8680_111_090820.eps
091201
IR/LED cable cross HV cable at right angle to minimize interference
EN 15Q522.1HE LA 4.
Figure 4-8 Top left 32HFL5870D/10
Figure 4-9 Bottom left 32HFL5870D/10
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12V Switch panel
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Mechanical Instructions
Figure 4-10 Bottom right 32HFL5870D/10
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Figure 4-11 Top right 32HFL5870D/10

4.1.3 Cable dressing 37HFL5880D/10

Type Tape
Black
tape
Saddle
(L)
Saddle
(M)
Saddle
(S)
Saddle
(Adhesive)
Qty 7 6 0 3
4
2
HV cable is routed under the speaker box assy in the groove of LCD panel using adhesive saddle
18680_120_090821.eps
090821
Mechanical Instructions
EN 17Q522.1HE LA 4.
Figure 4-12 Overview 37HFL5880D/10
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18680_122_090821.eps
091201
1
8680_121_090821.eps
091201
IR/LED and HV cable crosses at right angle to minimize interference
Mechanical Instructions
Figure 4-13 Top left 37HFL5880D/10
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Figure 4-14 Bottom left 37HFL5880D/10
Mechanical Instructions
18680_124_090821.eps
091201
18680_123_090821.eps
091201
EN 19Q522.1HE LA 4.
Figure 4-15 Bottom right 37HFL5880D/10
Figure 4-16 Top right 37HFL5880D/10
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EN 20 Q522.1HE LA4.
Type Tape
Black
tape
Saddle
(L)
Saddle
(M)
Saddle
(S)
Saddle
(Adhesive)
Qty 7 6 0 6
7
2
HV cable is routed under the speaker box assy in the groove of LCD panel using adhesive saddle
18680_130_090821.eps
091201

4.1.4 Cable dressing 42HFL5880D/10

Mechanical Instructions
Figure 4-17 Overview 42HFL5880D/10
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Mechanical Instructions
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091201
Short HV cable
insert on
the inside
18680_131_090821.eps
091201
IR/LED cable cross HV cable at 90 degree to prevent
EN 21Q522.1HE LA 4.
Figure 4-18 Top left 42HFL5880D/10
Figure 4-19 Bottom left 42HFL5880D/10
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18680_134_090821.eps
091201
1
8680_133_090821.eps
091201
Mechanical Instructions
Figure 4-20 Bottom right 42HFL5880D/10
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Figure 4-21 Top right 42HFL5880D/10
Mechanical Instructions
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090121
1
Required for sets
42"
1
EN 23Q522.1HE LA 4.

4.2 Service Positions

For easy servicing of this set, there are a few possibilities created:
The buffers from the packaging.
Foam bars (created for Service).

4.2.1 Foam Bars

4.3.2 Speakers

Each speaker unit is mounted with two screws. A sticker on the the unit indicates if it is the right (“R”) or left (“L”) box, seen from the backside of the set. Speakers are firing downwards. When defective, replace the whole unit.

4.3.3 IR/LED Panel

1. Unplug the connectors leading to the SSB and Keyboard.
2. Remove the fixation screws.
3. Lift the panel and take it out. When defective, replace the whole unit.

4.3.4 Clock unit (not for 42-inch model)

1. Remove the TV stand.
2. Remove the subframe/bracket that holds the stand.
3. Unscrew the clock panel via the holes in the flare.
4. Loosen the flare by partly unscrewing the two brackets underneath the speakers.
5. Now lift the flare and take the clock panel out.
6. Unplug the cable.
When defective, replace the whole unit.

4.3.5 Keyboard Control Panel

1. Unplug the Keyboard connector from the IR/LED panel.
2. Release the clamp on the top side.
3. Lift the unit and take it out (it hinges at the bottom).
When defective, replace the whole unit.
Figure 4-22 Foam bars
The foam bars (order code 3122 785 90580 for two pieces) can be used for all types and sizes of Flat TVs. See Figure 4-22 details. Sets with a display of 42" and larger, require four foam bars [1]. Ensure that the foam bars are always supporting the cabinet and never only the display. Caution: Failure to follow these guidelines can seriously damage the display! By laying the TV face down on the (ESD protective) foam bars, a stable situation is created to perform measurements and alignments. By placing a mirror under the TV, the screen can be monitored.

4.3 Assy/Panel Removal

4.3.1 Rear Cover

Warning: Disconnect the mains power cord before you remove
the rear cover. Note: it is not necessary to remove the stand while removing the rear cover.
1. Remove all screws of the rear cover.
2. Lift the rear cover from the TV. Make sure that wires and flat coils are not damaged while lifting the rear cover from the set.
for

4.3.6 iBoard Panel

1. Unplug all connectors.
2. Remove the screws that hold the panel and take the panel out.

4.3.7 DC/DC Converter Panel

1. Unplug the connector.
2. Remove the screw and take the panel out.
When defective, replace the whole unit.

4.3.8 12V Switch Panel

1. Unplug all connectors.
2. Remove the screw that holds the panel and take the panel out.
When defective, replace the whole unit.

4.3.9 Main Supply Panel

1. Unplug all connectors.
2. Remove the fixation screws.
3. Take the panel out.
When defective, replace the whole unit.

4.3.10 Small Signal Board (SSB)

Caution: It is mandatory to remount screws at their original
position during re-assembly. Failure to do so may result in damaging the SSB.
1. Unplug all connectors. Be careful with the fragile LVDS connector(s)!
2. Remove all screws that secure the panel.
3. The SSB can now be taken out of the set, together with the side cover.
4. To remove the side cover, remove the screw in the middle of the cover, release the notch at the head phone connector, and pull the cover sidewards from the SSB.
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090709
1
2
3
3
3
3
2
Mechanical Instructions

4.3.11 LCD Panel

Refer to Figure 4-23 (slightly) different mechanical construction (some have the panels directly mounted on the LCD display, others use brackets), we only describe one model. Disassembly method of other LCD panels is similar to the one described below (see also cable dressing pictures for more details).
for details. As every screen size has a
1. Unplug all connectors.
2. Remove all panels as earlier described.
3. Remove the speakers as earlier described.
4. Remove the stand [1].
5. Remove all subframes from the LCD panel (e.g. [2]).
6. Remove the brackets [3] that secure the LCD Panel.
7. The LCD panel can now be lifted from the front cabinet.
Figure 4-23 LCD Panel removal (example model without iTV panels)

4.4 Set Re-assembly

To re-assemble the whole set, execute all processes in reverse order.
Notes:
While re-assembling, make sure that all cables are placed and connected in their original position. See Cable Dressing pictures.
Pay special attention not to damage the EMC foams in the set. Ensure that EMC foams are mounted correctly.
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Service Modes, Error Codes, and Fault Finding
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090825
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SPI
1
SDM1SDM

5. Service Modes, Error Codes, and Fault Finding

EN 25Q522.1HE LA 5.
Index of this chapter:

5.1 Test Points

5.2 Hotel mode

5.3 Service Modes

5.4 Stepwise Start-up
5.5 Service Tools
5.6 Error Codes
5.7 The Blinking LED Procedure
5.8 Protections
5.9 Fault Finding and Repair Tips
5.10 Software Upgrading
5.1 Test Points
As most signals are digital, it will be difficult to measure waveforms with a standard oscilloscope. However, several key ICs are capable of generating test patterns, which can be controlled via ComPair. In this way it is possible to determine which part is defective.
Perform measurements under the following conditions:
Service Default Mode.
Video: Colour bar signal.
Audio: 3 kHz left, 1 kHz right.
5.2 Hotel mode
Before the service modes can be activated, the set needs to be switched into normal consumer mode (MTV-Mode) first. Use an iTV setup remote control (type: RC2573/01, 12nc: 3139 228 88782) to key in the code ‘024995’ (slowly) directly followed by the MENU button. The text messages “TV Is Now In MTV Mode” and “Please Do A Cold Start!” appears on the screen. Disconnect the set for a few seconds from the mains supply, reconnect the set to the mains supply again. The set is now in the normal consumer mode (MTV-Mode). After repair, place the set into hotel mode (iTV-Mode) again. Key-in the same code on the remote control as described above. The text message “TV Is Now In ITV Mode” appears. A cold start must be performed as described above. The set is now in the hotel mode (iTV-Mode) again.
Specifications
Table 5-1 SDM default settings
Default
Region Freq. (MHz)
Europe, AP(PAL/Multi) 475.25 PAL B/G
Europe, AP DVB-T 546.00 PID
Video: 0B 06 PID PCR: 0B 06 PID Audio: 0B 07
All picture settings at 50% (brightness, colour, contrast).
All sound settings at 50%, except volume at 25%.
All service-unfriendly modes (if present) are disabled, like: – (Sleep) timer. – Child/parental lock. – Picture mute (blue mute or black mute). – Automatic volume levelling (AVL). – Skip/blank of non-favourite pre-sets.
How to Activate SDM
For this chassis there are two kinds of SDM: an analogue SDM and a digital SDM. Tuning will happen according table “SDM Default Settings”.
Analogue SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” button. Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” button again.
Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” button. Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” button again.
Analogue SDM can also be activated by shorting for a moment the two solder pads [1] (see Figure 5-1 SSB, with the indication “SDM”. Activation can be performed in all modes, except when the set has a problem with the Stand-by Processor.
system
DVB-T
) on the
5.3 Service Modes
Service Default mode (SDM) and Service Alignment Mode (SAM) offers several features for the service technician, while the Customer Service Mode (CSM) is used for communication between the call centre and the customer.
This chassis also offers the option of using ComPair, a hardware interface between a computer and the TV chassis. It offers the abilities of structured troubleshooting, error code reading, and software version read-out for all chassis. (see also section ComPair

5.3.1 Service Default Mode (SDM)

Purpose
To create a pre-defined setting, to get the same measurement results as given in this manual.
To override SW protections detected by stand-by processor and make the TV start up to the step just before protection (a sort of automatic stepwise start up). See section Stepwise Start-up
To override SW protections detected by MIPS. See also section Error Codes
To start the blinking LED procedure (not valid for protections detected by stand-by software).
).
.
.
Figure 5-1 Service mode pads
After activating this mode, “SDM” will appear in the upper right corner of the screen.
How to Navigate
By pressing the “MENU” button on the RC transmitter, the set will toggle between the SDM and the normal user menu (with the SDM mode still active in the background).
2009-Dec-04
EN 26 Q522.1HE LA5.
PHILIPS
MODEL:
32PF9968/10
PROD.SERIAL NO:
AG 1A0620 000001
040
39mm
27mm
(CTN Sticker)
Display Option
Code
E_06532_038.eps
240108
Service Modes, Error Codes, and Fault Finding
How to Exit SDM
Use one of the following methods:
Switch the set to STAND-BY via the RC-transmitter.
Via a standard customer RC-transmitter: key in “00”­sequence.

5.3.2 Service Alignment Mode (SAM)

Purpose
To perform (software) alignments.
To change option settings.
To easily identify the used software version.
To view operation hours.
To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code “062596” directly followed by the “INFO/i+” button. After activating SAM with this method a service warning will appear on the screen, to continue press the red button on the RC.
Contents of SAM:
Hardware Info.A. SW Version. Displays the software version of the
main software (example: Q53HE-1.2.3.4 = AAAAB_X.Y.W.Z).
AAAA= the chassis name.
B= the region: A= AP, E= EU, L= LatAm, U = US. For AP sets it is possible that the Europe software version is used.
X.Y.W.Z= the software version, where X is the main version number (different numbers are not compatible with one another) and Y.W.Z is the sub version number (a higher number is always compatible with a lower number).
B. SBY PROC Version. Displays the software version
of the stand-by processor.
C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back of the TV set. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM. ComPair will foresee in a possibility to do this.
Operation Hours. Displays the accumulated total of operation hours (not the stand-by hours). Every time the TV is switched “on/off”, 0.5 hours is added to this number.
Errors (followed by maximal 10 errors). The most recent error is displayed at the upper left (for an error explanation see section Error Codes
Reset Error Buffer. By pressing “cursor right” (or the “OK button) and then the “OK” button, the error buffer is reset.
Alignments. This will activate the “ALIGNMENTS” sub­menu.
Dealer Options. Extra features for the dealers.
Options. Extra features for Service. For more info regarding option codes, see chapter Alignments Note that if the option code numbers are changed, it has to be confirmed with the “OK” button before storing the options. Otherwise any changes will be lost.
Initialise NVM. The moment the processor recognizes a corrupted NVM, the “initialize NVM” line will be highlighted. Now, two options are available (dependent of the service instructions at that moment): – Save the content of the NVM via ComPair for
development analysis, before initializing. This will give the Service department an extra possibility for diagnosis (e.g. when Development asks for this).
– Initialize the NVM.
Note: When NVM is corrupted, or the NVM has been replaced, there is a high possibility that the set will not display a picture anymore because the display code is not correct. So, before initializing the NVM via the SAM, the set should display a picture and therefore the correct display option is a necessity.
2009-Dec-04
Refer to chapter Alignments
for details. To adapt this option, the ComPair tool can be used (the correct HEX values for the options can be found in chapter Alignments
) or a method via a standard RC (described below). Changing the display option via a standard RC: Key in the code “062598” directly followed by the “MENU” button and “XXX”, where XXX is the 3 digit decimal display code (see table Table 6-3 in chapter Alignments
, or sticker on the side/bottom of the cabinet). Make sure to key in all three digits, also the leading zero’s. If the above action is successful, the front LED will go out as an indication that the RC sequence was correct. After the display option is changed in the NVM, the TV will go to the Stand-by mode. If the NVM was corrupted or empty before this action, it will be initialized first (loaded with default values). This initializing can take up to 20 seconds.
Figure 5-2 Location of Display Option Code sticker
Store - go right. All options and alignments are stored
when pressing “cursor right” (or the “OK” button) and then the “OK”-button.
SW Maintenance.
SW Events. Not useful for Service purposes. In case
of specific software problems, the development department can ask for this information.
HW Events. Not useful for Service purposes. In case
of specific software problems, the development department can ask for this info.
Test settings. For development purposes only.
Upload to USB. To upload several settings from the TV to
a USB stick, which is connected to the Side I/O. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-related alignments” and “History list”. First a directory “repair” has to be created in the root of the USB stick. To upload the settings each item has to be selected
).
separately, press “cursor right” (or the “OK button), confirm with “OK” and wait until “Done” appears. In case the download to the USB stick was not successful “Failure” will appear. In this case, check if the USB stick is connected properly and if the directory “repair” is present in the root of the USB stick. Now the settings are stored onto the USB stick and can be used to download onto another TV or
.
other SSB. Uploading is of course only possible if the software is running and the set is displaying a picture. This method is created to be able to save the customer’s TV settings and to store them into another SSB.
Download from USB. To download several settings from
the USB stick to the TV. Same way of working as with uploading. To make sure that the download of the channel list from USB to the TV is executed properly, it is necessary to restart the TV and tune to a valid preset if necessary. Note: The “History list item” can not be downloaded from USB to the TV. This is a “read-only” item. In case of specific problems, the development department can ask for this info.
How to Navigate
In SAM, menu items can be selected with the “CURSOR
UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the
Service Modes, Error Codes, and Fault Finding
EN 27Q522.1HE LA 5.
screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
With the “CURSOR LEFT/RIGHT” keys, it is possible to: – (De) activate the selected menu item. – (De) activate the selected sub menu.
With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
Press the “MENU” button on the RC-transmitter.
Switch the set to STAND-BY via the RC-transmitter.

5.3.3 Customer Service Mode (CSM)

Purpose
When a customer is having problems with his TV-set, he can call his dealer or the Customer Help desk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible. When in this chassis CSM is activated, a colour bar test pattern will be visible for 5 seconds. This test pattern is generated by the Pacific3. So if this test pattern is displayed, the correct running of the back end video chain (Pacific3, LVDS, and display) can be determined. In case of a set with DFI panel, an extra test picture is generated. A Pacific3 test picture for 3 seconds and then the DFI EPLD test picture for another 3 seconds will be generated. With this extra test picture it is possible to determine if the DFI panel is working properly. Also new in this chassis: when CSM is activated and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of the USB stick. This information can be useful if the set is not displaying a picture. Another new item in this chassis is when CSM is activated, the complete error-buffer content will be shown via the blinking LED procedure.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
How to Navigate
By means of the “CURSOR-DOWN/UP” knob on the RC­transmitter, can be navigated through the menus.
Contents of CSM
Set Type. This information is very helpful for a help desk/workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set. Note that if an NVM is replaced or is initialized after corruption, this set type has to be re-written to NVM. ComPair will foresee in a possibility to do this.
Production Code. Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM. ComPair will foresee a in possibility to do this.
Code 1. Gives the last five errors of the error buffer. As soon as the built-in diagnose software has detected an error, the buffer is adapted. The last occurred error is displayed on the leftmost position. Each error code is displayed as a 2-digit number. When less than 10 errors occur, the rest of the buffer is empty (00). See also section
Error Codes
Code 2. Gives the first five errors of the error buffer. See also section Error Codes
for a description.
for a description.
Options 1. Gives the option codes of option group 1 as set in SAM (Service Alignment Mode).
Options 2. Gives the option codes of option group 2 as set in SAM (Service Alignment Mode).
12NC SSB. Gives an identification of the SSB as stored in NVM. Note that if an NVM is replaced or is initialized after corruption, this identification number has to be re-written to NVM. ComPair will foresee in a possibility to do this. This identification number consists of 14 characters and is built up as follows:
- Seven last characters of the 12NC of the SSB itself.
- the serial number of the SSB, which consists of seven digits. Both can be found on a sticker on the PWB of the SSB itself. The format of the identification number is then as follows: <last seven characters of 12NC of SSB><serial number of SSB> (total fourteen characters).
Installed date. Indicates the date of the first installation of the TV. This date is acquired via time extraction.
Digital Natural Motion. Gives the status of the Digital Natural Motion setting as set by the customer. Remark: a customer can choose between “OFF”, “MINIMUM” and “MAXIMUM”, but in CSM this item will only show “OFF” or “ON” (“ON” in case the customer has chosen “MINIMUM” or “MAXIMUM”)
Pixel Plus. Gives the last status of the Perfect Pixel HD setting, as set by the customer. Possible values are “ON” and “OFF”. See DFU on how to change this item.
DNR. Gives the last status of the Noise reduction setting, as set by the customer. Possible values are “OFF”, “MINIMUM”, “MEDIUM” and “MAXIMUM”. See DFU on how to change this item.
Noise Figure. Gives an indication of the signal quality for the selected transmitter. Possible values are “BAD”, “AVERAGE”, “GOOD“ and “DIGITAL”. In case of a digital channel, this item will never indicate: “BAD”, “GOOD” or “AVERAGE” but only displays “DIGITAL”.
12NC Display. Shows the 12NC of the display.
MPEG4 (blue to toggle).
Head phone Volume. Gives the last status of the head phone volume, as set by the customer. The value can vary from 0 (volume is minimum) to 100 (volume is maximum). See DFU on how to change this item.
Surround Mode. Indicates the by the customer selected sound mode (or automatically chosen mode). Possible values are “STEREO” and “VIRTUAL DOLBY SURROUND”. It can also have been selected automatically by signalling bits (internal software). See DFU on how to change this item.
AVL. Indicates the last status of AVL (Automatic Volume Level) as set by the customer: See DFU on how to change this item.
Delta Volume. Indicates the last status of the delta volume for the selected preset as set by the customer: from “-12” to “+12”. See DFU on how to change this item.
Volume. Indicates the last status of the volume for the selected preset as set by the customer: from “0” to “100”. See DFU on how to change this item.
Balance. Indicates the last status of the balance for the selected preset as set by the customer: from “-10” to “+10”. See DFU on how to change this item.
Preset Lock. Indicates if the selected preset has a child lock: “LOCKED” or “UNLOCKED”. See DFU on how to change this item.
Child Lock. Indicates the status of the Child lock. See DFU on how to change this item.
Lock After. Indicates at what time the channel lock is set: “OFF” or e.g. “18:45” (lock time). See DFU on how to change this item.
Parental Rating Lock. Indicates the “Parental rating” as set by the customer. See DFU on how to change this item.
Parental Rating Status. Indicates the “Parental rating” as transmitted by the broadcaster (if applicable). If the
2009-Dec-04
EN 28 Q522.1HE LA5.
parental rating status is indicating a higher age then the parental rating lock as set by the customer, the child lock code will be needed to enter.
On timer. Indicates if the “On timer” is set “ON” or “OFF” and when it is set to “ON”, also start time, start day and program number is displayed. See DFU on how to change this item.
Location. Gives the last status of the location setting as set via the installation menu. Possible values are “SHOP” and “HOME”. If the location is set to “SHOP”, several settings are fixed. So for a customer location must be set to “HOME”. Can be changed via the installation menu (see also DFU).
HDMI Key Validity. Indicates if the HDMI keys (or HDCP keys) are valid or not. In case these keys are not valid and the customer wants to make use of the HDMI functionality, the SSB has to be replaced.
Tuner Frequency. Indicates the frequency the transmitter is tuned to.
TV System. Gives information about the video system of the selected transmitter. In case a DVBT signal is received this item will also show ATSC. – BG: PAL BG signal received – DK: PAL DK signal received – L/La: SECAM L/La signal received – I: PAL I signal received – M: NTSC M signal received – ATSC: ATSC signal received – DVB: DVBT signal received
Service Modes, Error Codes, and Fault Finding
12NC One Zip SW. Displays the 12NC number of the one­zip file as it is used for programming software in production. In this one-zip file all below software versions can be found.
Initial Main SW. Displays the main software version which was initially loaded by the factory.
Current Main SW. Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the Internet. Example: Q582E_1.2.3.4.
Flash Utils SW. Displays the software version of the software which contains all necessary components of the download application. To program this software, EJTAG tooling is needed. Example: Q582E_1.2.3.4.
Stand-by SW. Displays the built-in stand-by processor software version. Upgrading this software will be possible via ComPair or via USB. Example: STDBY_3.0.1.2.
MOP SW. Only applicable for US. At the time of release of this manual, there was still a problem with this item, and some rubbish was displayed. Ignore this.
Pacific 3 Flash SW (if applicable). Displays the Pacific 3 software version.
NVM Version. Displays the NVM version as programmed by factory.
Display Parameters. for development purposes only.
Private PQ Parameters. for development purposes only.
Public PQ Parameters. for development purposes only.
Ambilight Parameters. for development purposes only.
Acoustics Parameters. for development purposes only.
DFI Software (if applicable). Displays the DFI EPLD software version.
DFI Ambilight software (if applicable). Displays the DFI ambilight EPLD software version.
MPEG4 software. Displays the MPEG4 software version.
How to Exit CSM
Press “MENU” on the RC-transmitter.
2009-Dec-04
Service Modes, Error Codes, and Fault Finding
H_17650_093.eps
180108
On
Active
Semi St by
St by
(Off St by)
Off
Mains
on
Mains
off
GoToProtection
- WakeUp requested
- Acquisition needed
- No data Acquisition required and no POD present
- tact SW pushed
- St by requested
- tact SW pushed
WakeUp
requeste
d
Protection
WakeUp requeste
d
GoToProtection
POD St by
No d ata
Acquisition required and POD pre sent
- POD Card removed
- tact SW pushed
GoToProtection
- WakeUp requested
- Acquisition needed
For POD should be read Common Interface (CI)
EN 29Q522.1HE LA 5.

5.4 Stepwise Start-up

There are two possible situations: one for protections detected by the stand-by software and one for protections detected by the main software. When the TV is in a protection state due to an error detected by stand-by software (and thus blinking an error) and SDM is activated via short-circuiting the pins on the SSB, the TV starts up until it reaches the situation just before protection. So, this is a kind of automatic stepwise start-up. In combination with the start-up diagrams below, you can see which supplies are present at a certain moment. Important to know is, that if e.g. the 3V3 detection fails (and thus error 8 is blinking) and the TV is restarted via SDM, the Stand-by Processor will enable the 3V3, but will not go to protection now. The TV will stay in this situation until it is reset (Mains/AC Power supply interrupted). Caution: in case the start up in this mode with a faulty FET 7U08 is done, you can destroy all ICs supplied by the +3V3, due to over-voltage. It is recommended to measure first the
FET 7U08 on short-circuit before activating SDM via the service pads. When the TV is in protection state due to an error detected by main software (MIPS protection) and SDM is activated via short-cutting the service pads on the SSB, the TV starts up and ignores the error. In this chassis, only error “63” (power-ok) is a MIPS protection and already displays the failure via blinking LED.
The abbreviations “SP” and “MP” in the figures stand for:
SP: protection or error detected by the Stand-by Processor.
MP: protection or error detected by the MIPS Main
Processor.

Figure 5-3 Transition diagram

2009-Dec-04
EN 30 Q522.1HE LA5.
All I/O lines have a High default state:
- Switch P NX85x x in re set (act ive LOW).
- Keep the Audio-reset high.
- NVM power line is high, no NVM communication possible.
Off
Standby Supply starts running.
All stand by supply volta ges become a vailable .
st-b y µP resets
action holder: MIPS
autonomous action
action holder: St-by
Stand by or
Protection
Mains is ap plied
- Switch Audio-Reset high.
It is low in the standby mode if the standby
mode lasted longer than 10s.
No
Yes
SP
“5V 12V supply” error
detect-5V-12V received within
2900 ms after POD-mode I/O
line toggle?
No
SP
Yes
Detection
received within
250 ms after enable-3V3
toggle?
+5V, and +12V are switched on
No
SUPPLY-F AULT I/O line
is High ?
Switch ON Platform and display supply by switching LOW the
POD-MODE an d the ON-MODE I/O lines.
Initialise I/O pins of the st-by µP, start keyboard scanning, RC
detection. Wake up reasons are off.
If the protection state was left by short circuiting the SDM pins, detection of a protection condition during
startup will stall the startup. Protection conditions in a
playing se t will be ignor ed. Th e protect ion mode will
not be entered.
PDPGO line is high (either HW wise in a non FHP set or
because of the stby µP r eset in an F HP set) which will star t the
FHP PDP.
Wait 50ms and the n start pollin g the dete ct-
5V-12V every 40ms.
The a vailability of the supplies is checked through detect
signals going to the st-by µP. These signals are available
for +12V and +5V (combined as AND function, called
detect-5V-12V) and for +1V2 and +3V3 (combined as
AND function, called detect-1V2-2V5-3V). A low to high
transition of the signals should occur within a certain time
after toggling the standby line. If an observer is detected
before the time-out elapses, of course, the process
should continue in order to minimize start up time.
No separate enable is present for the +1V8 supply in the TV522.
Only one detect line is present in the TV522: it detects +1V2 and +3V3
100
ms is recommended by the
PNX
85xx
spec
.
The supply fault line is an OR function of DCDC, DCDC5050 and POD /CI supply sw itch.
Display sup ply is switched on through the ON-mode I/O line
activate +5V/+12V supply
detection algorithm. See CHS protections.
Off/Stby to Semi
Enable the +1V2 supply (ENABLE-1V2 )
Wait 100m s
Enable the supply for
+1.8V and +3. 3V (ENABLE-3V3)
Start polling the detect-1V2-2V5-3V3
every 40ms
1V2 2V5 3V3 DCDC error
Activate supply detection algorithms for DC-
DC outputs
Wait 20ms
Supply fault error
H_17650_094a.eps
090826
Service Modes, Error Codes, and Fault Finding

Figure 5-4 “Off” to “Semi Stand-by” flowchart (part 1)

2009-Dec-04
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